HaloITSM offers a comprehensive platform designed to streamline IT service management processes, enhancing efficiency and reducing operational costs for businesses. Its scalability and adaptability make it suitable for organizations of all sizes, providing a robust foundation for effective IT operations.
| Product | Mindshare (%) |
|---|---|
| HaloITSM | 1.9% |
| ServiceNow | 14.2% |
| JIRA Service Management | 6.9% |
| Other | 77.0% |
Designed for diverse industries, HaloITSM integrates seamlessly into existing systems. Its intuitive design facilitates enhanced workflow management, incident tracking, and automation. Users benefit from its customization capabilities, tailored to meet unique requirements. With powerful reporting and analytics, businesses can gain actionable insights to drive continuous improvement and informed decision-making. Furthermore, HaloITSM supports global reach with its multilingual and multi-currency options, ensuring adaptability to various market needs.
What are the key features of HaloITSM?HaloITSM is implemented across sectors like healthcare and finance, addressing specific industry requirements with customizable workflows and compliance features. Its impact is notable in enhancing service delivery and operational efficiencies in these fields.
HaloITSM was previously known as NetHelpDesk.
Innocent Drinks, SKY TV, Sports Direct, Suzuki, Siemens, NHS, Cardiff City Council, Atos, AO.com, Ambitious about Autism, SEPA, York University etc.
| Author info | Rating | Review Summary |
|---|---|---|
| Practitioner - Service Management at Peristent Systems | 4.5 | I use HaloITSM for IT asset management due to its excellent UI and fast, responsive performance. It offers many out-of-the-box integrations, although it lacks its own orchestration engine. My deployment is on Microsoft Azure. |
| Owner at Elifiatek | 5.0 | I use HaloITSM to manage various business services beyond IT, appreciating its codeless form creation, easy implementation, and alignment with ITIL. Switching from ServiceNow to HaloITSM proved beneficial, achieving ROI in six months. |
| Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees | 4.5 | I use HaloITSM for service support, valuing its service, incident, and change management features. However, integration with tools like OPManager requires improvement. We switched from BMC Track-it to HaloITSM for better ITIL compliance, deploying it on AWS. |
