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Ivanti Service Desk [EOL] Reviews

Vendor: Ivanti
3.8 out of 5
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What is Ivanti Service Desk [EOL]?

Deliver outstanding IT support services to employees and customers.

Get the IT Service Management (ITSM) Buyer's Guide and find out what your peers are saying about Ivanti Service Desk [EOL], Freshservice, Ivanti Neurons for ITSM and more!
Buyer's Guide
IT Service Management (ITSM)
August 2025
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Helped 866,218 peers since 2012

Featured Ivanti Service Desk [EOL] reviews

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Key learnings from peers

Valuable Features

  • "The tool supports a lot of standard reporting KPIs."
  • "The initial setup was quite simple; installing just took a few minutes."
  • "Incident management is a valuable feature."

Room for Improvement

  • "The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push."
  • "The interface can be improved. It can be made more interactive for self-service users."
  • "The mobile service is minimal and doesn't provide sufficient capabilities."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IT Service Management (ITSM) Buyer's Guide for additional reliable information.

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Ivanti Service Desk [EOL] customers

MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting

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Product Categories
IT Service Management (ITSM)
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Ivanti Service Desk [EOL] Reviews Summary
Author infoRatingReview Summary
Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees3.5I use Ivanti Service Desk primarily for financial service management due to its simplicity and ease of use. However, its interface could be improved to include interactive features and standard functionalities like chat. I have experience with ServiceNow and use AWS for deployment.
IT Manager at Public Transportation Company3.5No summary available
Senior Consultant at a tech services company with 10,001+ employees4.0No summary available
Lifetime Process Manager at a government with 201-500 employees4.0No summary available
Security Consultant at IBM Thailand4.5No summary available
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees4.0No summary available
Director of Technology Integration Services with 501-1,000 employees3.0No summary available
Solution Architect at a tech services company with 51-200 employees4.0In my review of Ivanti Service Desk [EOL], I found that the documentation for migration, especially between versions or from cloud to on-premises, is lacking detail, and there is inadequate planning for metadata updates, complicating data movement with package push.