We use Ivanti Voice for service management, incident management, release and deployment, change management, asset management, and CMDB.
Can be used for asset management and incident management, but its reporting and customization could be simplified
What is our primary use case?
What is most valuable?
Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform. This helps smooth the operations activity and integrated platform.
What needs improvement?
The solution's reporting and customization could be simplified and enhanced.
For how long have I used the solution?
I have been using Ivanti Voice for a few months.
What do I think about the stability of the solution?
I rate Ivanti Voice an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Ivanti Voice an eight out of ten for scalability.
How are customer service and support?
We are in the hyper-care stage, where we get full support. The technical support team is super excellent at this stage.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used ManageEngine. We switched to Ivanti Voice because of the lack of support from ManageEngine.
How was the initial setup?
Because of the complex configuration across different modules, the solution's initial setup was not quite straightforward, but it was not very complex either.
I rate Ivanti Voice a five out of ten for the ease of its initial setup.
What about the implementation team?
Ivanti Voice was deployed in six weeks by 15 to 20 stakeholders, each in their own function area and specialty.
What's my experience with pricing, setup cost, and licensing?
We got a deal with Ivanti that made the solution cheap.
What other advice do I have?
Overall, I rate Ivanti Voice a seven out of ten.
Which deployment model are you using for this solution?
On-premises
