What is our primary use case?
I use Kaspersky Endpoint Detection and Response Expert to enhance endpoint protection for Windows and Linux environments. This includes Windows Client and Windows Server, as well as many Linux distributions that this solution supports with endpoint protection capabilities.
How has it helped my organization?
Kaspersky Endpoint Detection and Response Expert provides excellent visibility into endpoint activities by giving a comprehensive log that includes all software and hardware inventory of the endpoint. It shows the real-time processes running in memory and also provides visibility on detected threats and the actions taken against them. I run a weekly full scan of the system so that if a malicious file is stored in the hard drive, Kaspersky Endpoint Detection and Response Expert detects it and either quarantines or deletes the infected file.
What is most valuable?
I have found the most valuable features of Kaspersky Endpoint Detection and Response Expert to be its ability to tackle the biggest challenges customers face when they have to mitigate any kind of a malware, ransomware attack, or online theft scenarios. The solution utilizes its HIPS, which is the host intrusion prevention system, behavior analytics system, and device control mechanism, making the antivirus capabilities of EDR quite strong. It is able to detect zero-day threats as well as historical or legacy malware, providing protection against current threats in the market and legacy malware.
My opinion on the advanced threat detection algorithms in Kaspersky Endpoint Detection and Response Expert is that the ATP functionality is quite strong because it utilizes the behavioral analytics engine in the backend, which employs machine learning mechanisms to identify any kind of vulnerability or exploit running on the operating system level and the network level. If an attack is about to happen on the endpoint, it is able to protect over the network as well and checks for any illegitimate encryption activities.
The machine learning capability within Kaspersky Endpoint Detection and Response Expert has contributed to improving detection accuracy and reducing false positives in my environment by helping me identify malicious activity and differentiate between any malicious activity on the operating system level and on the network level. I have seen customers with in-house developed applications that have no public signatures available. Once I whitelist a particular application, it intelligently whitelists not only the executable but also all the dependent services required to run that application. Furthermore, Kaspersky Endpoint Detection and Response Expert has successfully blocked network-level attacks on the endpoint. For example, during a recent DoS attack aimed at choking the entire network, Kaspersky detected the attack, isolated the device in a sandbox network, and alerted my SOC team via email for corrective action, thereby proactively helping me detect and protect devices from malicious attacks.
What needs improvement?
I think Kaspersky Endpoint Detection and Response Expert could be improved or enhanced by integrating all its functionalities into a single application and a single agent. Currently, EDR is only one subset of their product lineup, which includes the Anti-Target system, email security, and different ATP products. A centralized dashboard is a primary requirement, as it would facilitate easier management without needing to install multiple agents, although Kaspersky allows centralized agent deployment and upgrades.
For how long have I used the solution?
I have been working with Kaspersky Endpoint Detection and Response Expert for the last two years.
What do I think about the stability of the solution?
Regarding the stability and reliability of Kaspersky Endpoint Detection and Response Expert, I find it to be quite a stable platform. If customers are using the cloud platform, the backend architecture is managed by the Kaspersky team, allowing customers to focus on agent deployment and ensuring agents stay online for updates. For on-premise deployments, the server needs to be available 24/7 for endpoints to receive updates. The server configuration is not complicated, facilitating ease of deployment, and I have observed that customers using Kaspersky Endpoint Detection and Response Expert can manage environments with as few as 100 endpoints or as many as 5,000 endpoints very effectively.
What do I think about the scalability of the solution?
I believe Kaspersky Endpoint Detection and Response Expert is scalable, as I can keep adding agents without hard limitations.
How are customer service and support?
I do not often communicate with Kaspersky technical support, as I find all necessary technical support from Kaspersky's online knowledge base. In the last two to three years, I have only raised a query once regarding licensing. I have my own independent team for Kaspersky deployment and operational support, so I am not dependent on Kaspersky's backend technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Kaspersky Endpoint Detection and Response Expert, I worked with other technologies a long time ago, but for the last two to three years, I have been continuously working with Kaspersky Endpoint Detection and Response Expert.
How was the initial setup?
My usual experience with the initial setup and deployment of Kaspersky Endpoint Detection and Response Expert is that Kaspersky provides two deployment types: through the SaaS portal or on-premise deployment. Generally, customers with more than 300 licenses can opt for the SaaS option, while those with less than 300 devices or certain compliance requirements can deploy it on-premise. The deployment is simple and takes about 30 minutes to 1 hour and 15 minutes. An important aspect is configuring the policies and deploying agents, which can be controlled centrally. Installing an agent in a Windows environment is straightforward since I can push it from the Kaspersky console, while Kaspersky requires manual deployment for Linux agents.
Which other solutions did I evaluate?
I find the pricing of Kaspersky Endpoint Detection and Response Expert to be competitive, as customers gain benefits when they switch from other EDR solutions like Trend Micro or Sophos.
What other advice do I have?
I do not have any experience with Blade Servers, Cloud Access Security Brokers, or Vulnerability Management solutions, as I explored the available solutions to gather feedback. I have not actually worked on these solutions. However, if there is an option for the Arcserve UDP or otherwise for Kaspersky Endpoint Security, I can provide feedback on these two products.
Regarding Kaspersky Endpoint Detection and Response Expert tools such as Kaspersky Endpoint Detection and Response Expert and Kaspersky Anti Targeted Attack Platform, I have worked with EDR many times and can provide a review.
I am an integrator. My overall review rating for Kaspersky Endpoint Detection and Response Expert is 9 out of 10.