We are using Microsoft Purview Customer Lockbox for email access.
What is our primary use case?
What is most valuable?
The most important feature is data processing. I like the dashboard and the undo or multi-call feature of Microsoft Purview Customer Lockbox.
What needs improvement?
The pricing for personal users is not cost-effective. It feels expensive for individual expenses.
For how long have I used the solution?
My company has been using Microsoft Purview Customer Lockbox since 2020, and we have been using it for four years.
What do I think about the stability of the solution?
The stability is good. I would say it's almost eight out of ten.
How are customer service and support?
The technical support is helpful. I would rate it an eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Personally, I have not used this platform before my company adopted it.
How was the initial setup?
The initial setup was very easy and took about ten minutes.
What's my experience with pricing, setup cost, and licensing?
The pricing feels costly for personal users.
What other advice do I have?
I do not recommend Microsoft Purview Customer Lockbox primarily due to its pricing, which might need substantial improvement in policy.
Overall, I rate this product between four or five out of ten. I give the overall solution a rating of nine out of ten in certain aspects.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other

