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Microsoft Purview Customer Lockbox vs TitanHQ SpamTitan comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Purview Customer ...
Ranking in Office 365 Protection
7th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
TitanHQ SpamTitan
Ranking in Office 365 Protection
5th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
79
Ranking in other categories
Email Security (18th), Anti-Malware Tools (21st)
 

Mindshare comparison

As of November 2026, in the Office 365 Protection category, the mindshare of Microsoft Purview Customer Lockbox is 2.9%, up from 1.6% compared to the previous year. The mindshare of TitanHQ SpamTitan is 8.2%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Office 365 Protection Mindshare Distribution
ProductMindshare (%)
TitanHQ SpamTitan8.2%
Microsoft Purview Customer Lockbox2.9%
Other88.9%
Office 365 Protection
 

Featured Reviews

Mayeen Uddin - PeerSpot reviewer
Officer at SFIL
Dashboard functionality and data processing offer value with an easy setup
We are using Microsoft Purview Customer Lockbox for email access The most important feature is data processing. I like the dashboard and the undo or multi-call feature of Microsoft Purview Customer Lockbox. The pricing for personal users is not cost-effective. It feels expensive for individual…
Ricky Brewster - PeerSpot reviewer
Helpdesk Internal Systems Manager at Active IT Systems
Delivers reliable email security with minimal maintenance and valuable threat intelligence
If you had asked me a few weeks ago, I would have said the user interface needed improvement, but we've just updated it. It looks really modern now, and it's a lot easier to use. At the moment, I don't have anything specific for improvement. Additionally, I would suggest different roles for users. We want the ability to lock down certain functions for certain user roles to prevent accidental changes, such as an apprentice accidentally deleting a customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important feature is data processing."
"The most important feature is data processing, and I like the dashboard and the undo or multi-call feature of Microsoft Purview Customer Lockbox."
"The most valuable features of TitanHQ SpamTitan are how effective it is and how little maintenance it requires."
"When we implemented SpamTitan, it went down to zero."
"If it can stop all the garbage from getting through, then it is definitely a time saver. It is more protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network."
"It's catching things that might otherwise have gotten through in the past. That was when we were working with a site that didn't put emails through two antiviruses before they got to our system."
"We like to stick with SpamTitan for anti-spam, because it gives us the least problems and less false positives compared to other solutions."
"URL blocking is helpful. It will block any URL sending out lots of spam or phishing. It will rename the URL itself and send it to the user. The admin will block it, or you can allow users to release it if you want."
"SpamTitan has helped us big time with improving our spam catch rate and reduced our false positive rate."
"The product has a helpful interface."
 

Cons

"The pricing for personal users is not cost-effective. It feels expensive for individual expenses."
"The support hours are tough for U.S.-based companies like ours, because they're in Europe."
"We had problems initially when first implementing eFaxing. We had problems trying to get eFaxes to be recorded correctly and come through correctly."
"The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around."
"Sometimes, things can get caught back in spam that you had previously released."
"SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change."
"What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up."
"The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform.""
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
 

Pricing and Cost Advice

Information not available
"Compared to the market, its price is fair."
"This pricing is absolutely fine and it's never been an issue of it being too expensive."
"We used to use FortiClient and Symantec Messaging Gateway. We didn't like Symantec's solution, but we switched because of the cost. SpamTitan was more cost-effective than either of the other solutions."
"When it comes to the scalability of it, it really doesn't matter much because of the way that it is priced. You can put it on somebody who is small or big."
"The pricing is great, but it has been increasing on a yearly basis. It is now close to that of Microsoft solutions. If it continues to increase, then clients may need to migrate to a different solution."
"It is very good. We actually ended up saving money from our previous solution."
"The price was great compared to other solutions that we looked at the time."
"It's a very good product and the pricing and licensing are exceptionally reasonable."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Construction Company
11%
Financial Services Firm
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise13
Large Enterprise10
 

Questions from the Community

What needs improvement with Microsoft Purview Customer Lockbox?
The pricing for personal users is not cost-effective. It feels expensive for individual expenses.
What is your primary use case for Microsoft Purview Customer Lockbox?
We are using Microsoft Purview Customer Lockbox for email access.
What is your experience regarding pricing and costs for TitanHQ SpamTitan?
The pricing model is reasonable money for the product. It is rated highly because of its affordability and its great value.
What needs improvement with TitanHQ SpamTitan?
If you had asked me a few weeks ago, I would have said the user interface needed improvement, but we've just updated it. It looks really modern now, and it's a lot easier to use. At the moment, I d...
What advice do you have for others considering TitanHQ SpamTitan?
Overall, my final rating for TitanHQ SpamTitan is ten. I definitely recommend it to other users.
 

Overview

 

Sample Customers

Information Not Available
De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron
Find out what your peers are saying about Proofpoint, Mimecast, Barracuda Networks and others in Office 365 Protection. Updated: October 2026.
920,929 professionals have used our research since 2012.