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Microsoft Purview Customer Lockbox vs Sophos Email comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Purview Customer ...
Ranking in Office 365 Protection
7th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Sophos Email
Ranking in Office 365 Protection
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
35
Ranking in other categories
Email Security (15th)
 

Mindshare comparison

As of November 2026, in the Office 365 Protection category, the mindshare of Microsoft Purview Customer Lockbox is 2.9%, up from 1.6% compared to the previous year. The mindshare of Sophos Email is 7.6%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Office 365 Protection Mindshare Distribution
ProductMindshare (%)
Sophos Email7.6%
Microsoft Purview Customer Lockbox2.9%
Other89.5%
Office 365 Protection
 

Featured Reviews

Mayeen Uddin - PeerSpot reviewer
Officer at SFIL
Dashboard functionality and data processing offer value with an easy setup
We are using Microsoft Purview Customer Lockbox for email access The most important feature is data processing. I like the dashboard and the undo or multi-call feature of Microsoft Purview Customer Lockbox. The pricing for personal users is not cost-effective. It feels expensive for individual…
ManojNair2 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Comprehensive detection has protected email traffic and now simplifies endpoint security work
Sophos Email security is the primary product I use. It scans all your inbound and outbound email for malware. It also has a capability for looking for phishing and spear phishing content and blocking it. Email has an extended capability that includes what's called a secure web gateway. All user traffic gets managed through that, making it a combination product. The version of the product you run determines which features are available. Reporting is competent. There is scope for more improvements, which they will do as they do every year regularly. They keep updating the product. Reporting gives you the relevant details of what is happening, so it's mature on that front. The main benefit is security for your email. The beauty of the Sophos system is that the XDR functionality runs across the system. Sophos, Trend Micro, and Microsoft are the only three that have a very strong system with this concept. XDR stands for extended detection and response, and it's a technology where the system automatically exchanges security signals between the endpoint, the email, and other similar products of the same brand. If you have Sophos Endpoint and Sophos Email, you have very good connectivity from the endpoint to the cloud at the email level and to some extent onto the browsing traffic. You have a very rounded security aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important feature is data processing."
"The most important feature is data processing, and I like the dashboard and the undo or multi-call feature of Microsoft Purview Customer Lockbox."
"The filtering capabilities are precious and far superior to others I've used. It's intuitive in what it pushes to quarantine, and users can quickly review, free, or delete items without needing an administrator, making it ideal for a multi-user environment."
"I find the comprehensive features of Sophos Email most valuable."
"The speed and stability were fine."
"Sophos offers a giant suite through their central managed console, they became MSP friendly."
"The tool's most valuable feature is the anti-spam detection filter. Its threat email intelligence features help to identify email data."
"The installation is straightforward."
"The solution's identity proxy feature is very good and reliable."
"It is a stable solution...It is a scalable solution."
 

Cons

"The pricing for personal users is not cost-effective. It feels expensive for individual expenses."
"The main drawback is regarding the technical support."
"A lot of legit emails get quarantined."
"There have been some issues with compatibility and effectiveness, particularly when integrating it with our firewall. The main challenge has been email protection, especially due to compatibility issues and difficulties with log access and email relay configuration."
"However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly. Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now."
"If they had better deployments for email security, I might rate them higher."
"Price is obviously a challenging part, and I think it is the biggest problem we have suffered from over the last two or three years due to a 7 to 8% hike per year, twice a year, which is why we have some renewals on Sophos Email, Sophos XDR, EDR, and the firewall, but due to price hike, they are unable to renew it."
"Sophos Email can improve mail security."
"The tool has some performance issues and bugs, making it an area where improvements are required."
 

Pricing and Cost Advice

Information not available
"Licensing is paid on a yearly basis."
"The tool's pricing is medium."
"The tool's price is reasonable. On a yearly basis, there is a 20 percent increase in prices, but it is not an issue."
"The product is cheaper compared to other solutions."
"The solution is expensive."
"The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it."
"The pricing is quite reasonable, with a fixed cost and no additional charges."
"Sophos Email is neither cheap nor expensive."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Financial Services Firm
9%
Comms Service Provider
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise3
Large Enterprise5
 

Questions from the Community

What needs improvement with Microsoft Purview Customer Lockbox?
The pricing for personal users is not cost-effective. It feels expensive for individual expenses.
What is your primary use case for Microsoft Purview Customer Lockbox?
We are using Microsoft Purview Customer Lockbox for email access.
What is your experience regarding pricing and costs for Sophos Email?
Regarding Sophos Email pricing, I would rate it between six or seven out of ten.
What needs improvement with Sophos Email?
Some existing functionality in the product needs better articulation in how data is displayed. In one place there is data, but the way the data should be shown is not being shown right now. I have ...
What is your primary use case for Sophos Email?
I work on the endpoints. I work on endpoint, email, and firewall. Email, I use it on my personal domain, so I know what it does.
 

Also Known As

No data available
Sophos Email Security
 

Overview

 

Sample Customers

Information Not Available
Del Monte Foods, Terra Verde, spicerhaart, RIVERLITE, Dataprise, SureBridge, Reed's School, Sayfol International School
Find out what your peers are saying about Proofpoint, Mimecast, Barracuda Networks and others in Office 365 Protection. Updated: October 2026.
920,336 professionals have used our research since 2012.