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Sophos Email pros and cons

Vendor: Sophos
4.1 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

The deployment is easy and straightforward, with significant scalability.
Sophos Email provides comprehensive email security features, including effective anti-malware and phishing protection.
The sandbox feature allows for scanning, isolating, and reviewing files before delivery, enhancing protection against zero-day attacks.
Sophos Email offers robust spam protection, including inbound and outbound filtering, with 99% accuracy in catching spam.
Integrating with various vendors and systems, Sophos Email includes features like encryption, malware protection, and data loss prevention.

CONS

Technical support is slow and unresponsive, making it challenging to receive timely assistance.
Sophos Email lacks adequate spam visibility and struggles with effectively managing certain phishing emails.
Installation requires technical knowledge and could be simplified to avoid involving partners.
Compatibility and effectiveness issues arise, especially with integration into cloud environments and firewalls.
The pricing is a concern due to regular increases, impacting renewal decisions.
 

Sophos Email Pros review quotes

KhalidOmer - PeerSpot reviewer
Data Center Engineer at a retailer with 5,001-10,000 employees
Sep 21, 2020
The deployment is very easy. It's quite straightforward.
reviewer1426335 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Oct 8, 2020
The anti-malware, risk scanning has been pretty spot on.
reviewer1181697 - PeerSpot reviewer
Technical Engineer at a tech services company with 11-50 employees
Nov 12, 2020
Good VIP protection, time of click protection and the Sandstorm feature.
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
AK
Technical manager at Andalusia Hai Aljamea Hospital
Aug 5, 2021
It's easy to use and the configuration is straightforward.
Faisal Mian - PeerSpot reviewer
CTO at ABM Info. tech
Nov 16, 2021
I have found Sophos Email to be scalable.
CM
System Administrator at Finlays
May 4, 2022
The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective.
reviewer1984680 - PeerSpot reviewer
IT- Manager. at a retailer with 51-200 employees
Oct 14, 2022
The speed and stability were fine.
ML
Network and Infrastructure Manager at Sonysugar
Oct 25, 2022
Sophos Email is a stable solution.
VY
IT Manager at Jabalpur Motors Ltd
Jun 8, 2023
It is a stable solution...It is a scalable solution.
Mohammad Mojtaba Sohrabi - PeerSpot reviewer
Manager at New Outlook Group
Oct 3, 2023
The most valuable feature is its email security.
 

Sophos Email Cons review quotes

KhalidOmer - PeerSpot reviewer
Data Center Engineer at a retailer with 5,001-10,000 employees
Sep 21, 2020
The solution's technical support is slow and unresponsive. You need to book time in order to get support.
reviewer1426335 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Oct 8, 2020
Their technical support is slow to respond.
reviewer1181697 - PeerSpot reviewer
Technical Engineer at a tech services company with 11-50 employees
Nov 12, 2020
Lacks visibility into spam emails.
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
AK
Technical manager at Andalusia Hai Aljamea Hospital
Aug 5, 2021
Sophos Email can improve security.
Faisal Mian - PeerSpot reviewer
CTO at ABM Info. tech
Nov 16, 2021
The security of the solution could improve.
CM
System Administrator at Finlays
May 4, 2022
The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge.
reviewer1984680 - PeerSpot reviewer
IT- Manager. at a retailer with 51-200 employees
Oct 14, 2022
The solution should be able to support the cloud environment.
ML
Network and Infrastructure Manager at Sonysugar
Oct 25, 2022
Sophos Email can improve mail security.
VY
IT Manager at Jabalpur Motors Ltd
Jun 8, 2023
Servicing and support are areas with shortcomings where the solution needs to improve.
Mohammad Mojtaba Sohrabi - PeerSpot reviewer
Manager at New Outlook Group
Oct 3, 2023
It was sometimes hard to find the settings in the solution's interface.