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TitanHQ SpamTitan pros and cons

Vendor: TitanHQ
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

SpamTitan significantly reduces spam, improving productivity by allowing users to focus on important emails without manually filtering junk.
SpamTitan's robust security features include multi-layered protection, advanced SPF and DMARC capabilities, and AI-driven threat detection.
SpamTitan offers advanced customization options, enabling granular control over email filtering, safelists, blocklists, and domain reputation scores.
The solution integrates seamlessly with existing systems, facilitates easy management of email traffic, and enhances communication security with effective encryption.
SpamTitan is highly scalable, allowing the addition of clustered servers to handle increased load, making it ideal for growing organizations.

CONS

SpamTitan experiences issues with speed and performance, including sluggishness and delays when generating reports.
The lack of an API for integration with Office 365 affects functionality.
The quarantine report frequency is limited to once per day, which can be insufficient for some users.
SpamTitan's spam filtering can be overly aggressive, leading to false positives.
There is a need for improved documentation, especially regarding configuration and regular expressions.
 

TitanHQ SpamTitan Pros review quotes

reviewer1503861 - PeerSpot reviewer
Senior IT Administrator at a manufacturing company with 51-200 employees
Feb 11, 2021
The solution is not hard to manage.
it_user1536288 - PeerSpot reviewer
IT Technical Manager at a construction company with 1,001-5,000 employees
Jun 6, 2021
I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers.
GM
President - CEO at Micro Computer Enterprises
Feb 6, 2022
Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk.
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Andy Arnone - PeerSpot reviewer
President at Direct One
Feb 17, 2022
Among the features that led us to choose SpamTitan are the ability to lock down, the multiple layers of security they have built into it, the ability to scrub inbound and outbound, as well as higher-level SPF and DMARC capabilities that were not really built into our previous product.
Chris Anzalone - PeerSpot reviewer
Senior Network Engineer at Vermont Telephone Company, Inc.
Feb 22, 2022
The discovery work to resolve [issues] has gotten so much easier because we can see what's going on right at the edge of our incoming and our outgoing mail. A regular tech support dude can log in... and get a very practical view of what is going on...
WF
IT Manager at Supreme PLC
Mar 2, 2022
SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time.
Milovan Milic - PeerSpot reviewer
Head of IT at Ichthus College Veenendaal
Apr 5, 2022
We're now using SpamTitan Plus. It has an extra feature so that if you receive an email with a link, it goes to the TitanHQ server and that link is also checked. That is probably the best feature.
Anil Melwani - PeerSpot reviewer
IT Director at a healthcare company with 1,001-5,000 employees
Mar 8, 2022
The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward.
Ricky Brewster - PeerSpot reviewer
Helpdesk Internal Systems Manager at Active IT Systems
Mar 10, 2022
The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.
MM
IT Specialist at a tech services company with 11-50 employees
Mar 10, 2022
Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources.
 

TitanHQ SpamTitan Cons review quotes

reviewer1503861 - PeerSpot reviewer
Senior IT Administrator at a manufacturing company with 51-200 employees
Feb 11, 2021
The solution is very slow, it crashes and we have difficulties getting emails.
it_user1536288 - PeerSpot reviewer
IT Technical Manager at a construction company with 1,001-5,000 employees
Jun 6, 2021
The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed
GM
President - CEO at Micro Computer Enterprises
Feb 6, 2022
They could improve on the color of the interface.
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Andy Arnone - PeerSpot reviewer
President at Direct One
Feb 17, 2022
The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there.
Chris Anzalone - PeerSpot reviewer
Senior Network Engineer at Vermont Telephone Company, Inc.
Feb 22, 2022
The admin user interface is very granular. Anyone who is in IT can relate to the statement: "With anything granular, there is going to be a little bit of complexity." It can be difficult, on a layer-by-layer basis, to wrap your head around it. Because the administration interface is so granular, some of the categories and some of the settings end up in really odd places. It's hard to figure out where a certain setting is sometimes.
WF
IT Manager at Supreme PLC
Mar 2, 2022
Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with.
Milovan Milic - PeerSpot reviewer
Head of IT at Ichthus College Veenendaal
Apr 5, 2022
The way it rates what is spam and what is not spam can be improved, although that is true with every system.
Anil Melwani - PeerSpot reviewer
IT Director at a healthcare company with 1,001-5,000 employees
Mar 8, 2022
The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform."
Ricky Brewster - PeerSpot reviewer
Helpdesk Internal Systems Manager at Active IT Systems
Mar 10, 2022
The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.
MM
IT Specialist at a tech services company with 11-50 employees
Mar 10, 2022
What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial.