N-able EDR Reviews

We are using N-able EDR, but I think Sophos makes sense because of the environment we operate in. The localization and different elements were important factors we were looking at.

They have their own service and EDR that we are currently using. The client was specific when it comes to what they were looking for regarding EDR or MDR capabilities. We looked at the specifications and compared them with what we currently have.

We have been using this solution for quite some time, and the AI functionality is quite advanced. We are able to provide insights on different aspects and read the reports easily. These are the types of functions we actually uncovered.

In our environment, it works just fine, and I am satisfied with the reporting functionality. Everyone knows how to be on lookout for any threats or intelligence that we get from our team. The awareness they create is quite important, and we should continue with the program.

For example, if your device indicates that it needs to reboot because there is a new application or update that will protect the environment, you need to do that so all functions can work properly. They give us insights when we haven't rebooted laptops for some time to ensure updates can be effective.

With pricing, they can improve by bundling their pricing because sometimes billing comes in a very long process. If they could bundle it as one solution and show the capabilities or features, they would be able to sell it more effectively, and as resellers, we could sell it to customers more easily.

The technical support is responsive, but sometimes we experience limitations regarding the ability to add licensing. They could implement a self-service platform for assigning new licenses or ordering more. Currently, we depend on contacting someone who sends a new contract to sign through the process.

They could change their licensing model, though I am not the right person to comment on functionality. On the reporting side, everything is covered.

We have been using N-able EDR for over 8 years.

For the size of our environment, it is not a significant investment. If it can be bundled properly, it will assist many small companies and entrepreneurs to make decisions quickly without going through excessive paperwork. Bundling should include EDR, DNS filtering, patch management, and desktop professional licenses for access.

Their EDR service rates around eight out of ten. We haven't had any major threats or issues in the past few years.

Positive

We are looking at Sophos, comparing it with one of the tools from N-able EDR. We have been using this solution for quite some time, and the AI functionality is quite advanced.

I am more focused on operations and procurement. The decision to use this solution was made before I joined the company. It started with patch management systems and progressed into EDR, backup monitoring, DNS filtering, and MSP Anywhere for remote device access. We also have threat intelligence as part of the reporting.

It is driven by client needs. If a client has an existing platform with Sophos, we respect that in terms of offering and supporting them. Changing to a new environment would require different investments, including training costs and data migration without interruption. We depend on our existing skills, and if they can only support certain solutions, we maintain that approach.

I recommend N-able EDR 100%. My overall rating for this solution is 7 out of 10.

I use N-able EDR for monitoring the devices of my company.

The most valuable feature, which I can describe as the '360 vision' of the inventory device, provides a complete view of all the devices. It is practical and useful for me to use the dashboard of N-able with just one page, allowing a good visualization of all the device inventories.

I do not have any ideas for improvement. It is a good solution, however, I am not an expert, so I do not have more ideas on this.

I have used N-able EDR for four months.

The solution is very stable. I rate the stability as ten out of ten.

I would rate the scalability as seven out of ten. 

The capability is useful. Concerning the license, if I add one more device without a license, it will automatically subscribe to a license. I do not appreciate that.

I cannot really judge N-able support since I have never had to contact them.

I did not use a different solution before N-able EDR. This is my first monitoring solution.

The initial setup was easy. I only needed to install an agent on the device and add it to my inventory from the portal. It is very useful.

A partner assisted with the deployment.

I find the price to be reasonable and not very expensive compared to the market.

I am considering Microsoft's solution for monitoring because it might offer better integration with other IT services and tools from Microsoft, like Microsoft Intune.

The overall solution rating is seven out of ten. Scalability and integration could be improved, particularly with Microsoft tools.

Our customers use N-able EDR SentinelOne to safeguard servers and workstations from cybersecurity threats, including malicious software, ransomware, and malware.

EDR is no longer a luxury but a necessity for organizations of all sizes. Many companies still rely on traditional antivirus software, which falls short in defending against modern threats.

N-able EDR leverages advanced AI and machine learning to detect and protect against threats that traditional antivirus solutions can't address. Ranked highly by Gartner and MITRE ATT&CK for its detection capabilities, N-able EDR, powered by SentinelOne, excels in identifying fileless threats and other sophisticated attacks.

As an MSP, N-able EDR SentinelOne provides comprehensive protection for our clients. A standout feature is its rollback capability, which offers robust ransomware protection by allowing you to revert to a state before an infection occurred.

Another notable feature is the advanced threat investigation tool. It provides detailed visibility and a comprehensive storyline to track the activities of viruses or malware, including infected processes and modifications made. This information is invaluable for analysts.

N-able EDR also enhances network security by monitoring unmanaged or guest devices. It provides full visibility into all connected devices, notifying you if an unmanaged endpoint connects, allowing you to isolate it and prevent unauthorized access.

With its advanced AI and machine learning engines, N-able EDR detects malicious software and unusual activity effectively. Its strength lies in its rapid threat response capabilities, operating efficiently without the need for manual intervention. N-able EDR remains one of the top EDR solutions on the market for its exceptional performance.

N-able EDR SentinelOne is renowned for its exceptional detection and protection capabilities, ranked number one by Gartner and MITRE ATT&CK. It offers robust defense against various threats, including malware, fileless attacks, phishing, and insider threats. The solution excels in identifying suspicious behavior and promptly notifying engineers of potential threats.

A key feature is its auto-response capability. You can configure automatic responses to threats, which significantly reduces the time and effort required to manage incidents. Enhanced by machine learning, these automated responses are both efficient and adaptive.

Additionally, N-able EDR integrates seamlessly with RMM (Remote Monitoring and Management), allowing us to monitor EDR performance, detect failures, and oversee network performance from a single, unified dashboard. This integration streamlines management and enhances overall efficiency.

While N-able EDR SentinelOne excels in protecting endpoints from a wide range of cybersecurity threats, it currently does not support mobile devices. Adding support for both Android and iOS smartphones would greatly enhance its versatility.

N-able does offer a comprehensive Mobile Device Management (MDM) solution for Apple devices, which includes features such as monitoring, patch deployment, application control, and remote data wiping. However, this MDM solution is separate from the EDR and does not extend to Android devices. I frequently inquire with the N-able team about the potential for Android support in future updates.

I've been using N-able EDR for about a year and a half.

We haven't faced any stability issues; it's been 100% stable. 

We love the scalability of the EDR. As an MSP, we can add, remove, or provide trials to clients with no limitations. It is because the payment is consumption-based, so we only pay for the devices we're using. 

This flexibility allows us to scale up or down as needed, without additional costs or requirements. We can easily scale from 100 to 1000 users very easily and quickly. 

N-able's support is great. They have a great team. They respond quickly, and we have a portal for submitting tickets. I also have direct contact with the team. They provide very quick support and deserve a ten out of ten rating.

Positive

The setup for N-able EDR SentinelOne is straightforward. Integration with N-able RMM allows for one-click deployment of the agent across the network. Even without RMM, it’s easy to integrate with Active Directory and deploy the agent to multiple devices simultaneously. The installation process is simple and doesn’t require stopping firewalls or additional configurations, and we’ve encountered no installation issues.

As a SaaS solution, N-able EDR ensures that all maintenance is handled by the N-able team. In the year and a half we've used it, there have been no service interruptions, and the portal remains consistently accessible. This reliability is a significant advantage of cloud-based solutions.

The pricing is average, maybe a three or four out of ten. It's not cheap, but the value is there. Considering the data and device protection it provides, the price is logical.

I would rate N-able EDR SentinelOne a ten out of ten for its outstanding performance and capabilities. It effectively supports Windows, Linux, and macOS, allowing us to secure servers and workstations without limitations. Adding mobile device support would further enhance its value. Currently, however, it does not extend to Android or iOS devices, which is a notable gap in its otherwise comprehensive protection

We use N-able EDR for Windows and it's the only antivirus on the system.

The most valuable features are the rollback feature, it's important for us. The AI models and are good.

We have a lot of false positives we see in the dashboard. I think this is the only problem we are facing.

I have been using N-able EDR for approximately 10 years.

The solution is stable. However, it is a little out of date and could be updated.

We have approximately 3,000 devices in one of our customers. Additionally, we have customers with 10 and 40 devices, which are smaller companies.

I use the support for cloud backup sometimes.

The installation is straightforward.

I would advise others wanting to implement N-able EDR that it requires updates manually which requires a reboot to be completely protected after the update. This sometimes this can be a problem if it is not rebooted.

I rate N-able EDR an eight out of ten.