What is our primary use case?
I primarily use OnCommand or ActiveIQ as a monitoring appliance for NetApp. It connects to any site on-premises or can connect to the cloud in a limited sense. It provides a GUI for managing various on-premises NetApp activities. It scans storage, provides warnings when volumes are full, monitors snapshots, and offers error message notifications if there is defective hardware.
What is most valuable?
The ease of configuring NetApp FAS series is noteworthy, as they support multiple standards like iSCSI, NFS, Fibre Channel, and NVMe. NetApp's data efficiency protocols are unmatched in the industry. ActiveIQ offers significant improvements in data monitoring and error notification. It provides crucial data management features and has versatile support for various protocols and standards, making it a one-size-fits-all storage solution.
What needs improvement?
ActiveIQ only provides read access and does not allow making changes directly. Making it capable of executing changes to NetApp would be beneficial.
For how long have I used the solution?
I have used OnCommand for over ten years.
What do I think about the scalability of the solution?
I consider NetApp to be versatile. It supports many different protocols and standards, allowing us to perform various tasks with a single NetApp device.
How are customer service and support?
I find NetApp's support to be top-notch. They work with level one, level two, and level three support teams. Although it may take time to reach knowledgeable personnel, their assistance is very good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
The decision to use NetApp was largely due to their well-rounded approach and superior support compared to other solutions. Storage is critical to our operations, and we chose NetApp for its reliability.
How was the initial setup?
When I purchased the NetApp FAS series, it was configured slowly to fit the growing nature of our business.
What's my experience with pricing, setup cost, and licensing?
NetApp collaborates with us to provide deals when possible, optimizing storage based on business requirements, allowing us to save on costs for unnecessary storage space.
Which other solutions did I evaluate?
At the time of selection, NetApp offered the most rounded solution with strong support, contrasted with other vendors offering more limited features.
What other advice do I have?
My overall rating for NetApp OnCommand is seven out of ten.
The solution offers unmatched data efficiency protocols. Improving ActiveIQ by allowing it to execute changes to NetApp would make it even better.