Merced's flagship solutions, available in on-premise, SaaS and hosted models, include Merced Service Performance Management, which provides performance analytics and dashboards, service coaching, incentive management and real-time reporting for enterprise service personnel. They also include Merced Sales Performance Management with incentive and quota management, performance analytics and dashboards, sales development and coaching, and other analytics solutions.
As of October 2025, the mindshare of NICE Merced in the Business Performance Management category
stands at 0.9%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Business Performance Management Market Share Distribution
