Try our new research platform with insights from 80,000+ expert users
NICE Merced Logo

NICE Merced pros and cons

Vendor: NICE
4.0 out of 5
 

NICE Merced Pros review quotes

it_user217446 - PeerSpot reviewer
Systems Integration Developer at a hospitality company with 1,001-5,000 employees
Mar 31, 2015
The ability to allow every user from an agent all the way up through the hierarchy to self-correct issues and improve skills without having to wait for a performance review etc.
 

NICE Merced Cons review quotes

it_user217446 - PeerSpot reviewer
Systems Integration Developer at a hospitality company with 1,001-5,000 employees
Mar 31, 2015
The problem with a tool that is incredibly powerful and flexible is that it can also be complicated.