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KiSSFLOW vs NICE Merced comparison

KiSSFLOW and NICE are both solutions in the Business Performance Management category. KiSSFLOW is ranked #24, while NICE is ranked #31. KiSSFLOW holds a 2.0% mindshare in BPM, compared to NICE’s 0.9% mindshare. Additionally, 92% of KiSSFLOW users are willing to recommend the solution, compared to 100% of NICE users who would recommend it.
KiSSFLOW
Read 12 KiSSFLOW reviews
  • 2,028 Views
  • 385 Comparison Views
92% willing to recommend
NICE Merced
Read 1 NICE Merced review
  • 223 Views
  • 221 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between KiSSFLOW and NICE Merced based on real PeerSpot user reviews.

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To learn more, read our detailed Business Performance Management Report (Updated: March 2026).
Buyer's Guide
Business Performance Management
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KiSSFLOW
Ranking in Business Performance Management
24th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Process Management (BPM) (35th), Rapid Application Development Software (28th), Low-Code Development Platforms (27th)
NICE Merced
Ranking in Business Performance Management
31st
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Business Performance Management category, the mindshare of KiSSFLOW is 2.0%, up from 0.2% compared to the previous year. The mindshare of NICE Merced is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Performance Management Mindshare Distribution
ProductMindshare (%)
KiSSFLOW2.0%
NICE Merced0.9%
Other97.1%
Business Performance Management
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
Julius Jagdon
Business Tools at Motorola Solutions
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
Read full review
it_user217446 - PeerSpot reviewer
it_user217446
Systems Integration Developer at a hospitality company with 1,001-5,000 employees
The product is incredibly powerful although it can be a little temperamental when communicating between our corporate network and the hosted solution.
Take your time and get the basics right first. The whole solution will work and deliver results so much better if you get it set up correctly first time. You can correct initial set up but if you've put a lot of data into it, it will mean a lot of rework.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"I like the forms which help us to get information."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The most valuable feature is the performance."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The user interface is very, very good."
More KiSSFLOW pros
"The ability to allow every user from an agent all the way up through the hierarchy to self-correct issues and improve skills without having to wait for a performance review etc."
 

Cons

"Sometimes some notifications don't appear on the mobile app."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"There is a lag in the delay between API calls."
"There is room for improvement in terms of stability."
"KiSSFLOW needs to improve its integration."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"The integration between forms should be made easier."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
More KiSSFLOW cons
"The problem with a tool that is incredibly powerful and flexible is that it can also be complicated."
 

Pricing and Cost Advice

"This is an affordable product and everything is included in the subscription."
"The product costs $15 per user per month."
"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
"The license is very expensive."
"Your company must subscribe to the solution if you create a business account."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Performing Arts
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
No data available
 

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Compared 5% of the time
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Compared 4% of the time
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Unqork vs KiSSFLOW
Compared 4% of the time
ServiceNow Now Platform vs KiSSFLOW Logo
ServiceNow Now Platform vs KiSSFLOW
Compared 3% of the time
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SAS Activity-Based Management vs NICE Merced Logo
SAS Activity-Based Management vs NICE Merced
Compared 64% of the time
More NICE Merced Competitors
 

Product Reports

Buyer's Guide
KiSSFLOW
March 2026
KiSSFLOW reportDownload KiSSFLOW product report
Buyer's Guide
Business Performance Management
March 2026
NICE Merced reportDownload NICE Merced product report
 

Also Known As

No data available
Merced
 

Overview

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.
KiSSFLOW
Merced's flagship solutions, available in on-premise, SaaS and hosted models, include Merced Service Performance Management, which provides performance analytics and dashboards, service coaching, incentive management and real-time reporting for enterprise service personnel. They also include Merced Sales Performance Management with incentive and quota management, performance analytics and dashboards, sales development and coaching, and other analytics solutions.
NICE
 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Financial Services
Buyer's Guide
Business Performance Management
March 2026
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We monitor all Business Performance Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.