Service and Support
Customer service and support for Nokia Ethernet Service Switch receive high praise. Technical support is characterized as good, with fast and helpful responses. Users frequently find it supportive during major issues, ranking it among the industry's best. Some have no direct interactions due to departmental roles. However, feedback from those with experience suggests a satisfaction score around nine out of ten.
Deployment
The initial setup of Nokia Ethernet Service Switch can be challenging as it requires configuration from scratch, with knowledge of protocols and characteristics. Deployment took approximately six months and involved distributing around 200 SAS and OLT near customers. Some found it straightforward, with engineers handling coding effectively, while others rated its difficulty at six out of ten, suggesting it is not overly difficult but not very easy for newcomers.
Scalability
Nokia Ethernet Service Switch provides strong scalability. It supports varied user bases, efficiently handling numerous switches and meeting diverse needs. Port density and VLAN integration enhance extensibility for large enterprises. Users, whether system integrators or control center operators, benefit from its capability to accommodate complex infrastructures. Flexibility with different cost structures is also a noted advantage. However, some find its adaptability less robust, and scalability assessment may hinge on implementation specifics.
Stability
Nokia Ethernet Service Switch experiences mixed stability results. Some report it as reliable with good resiliency and redundancy. Others mention instability, such as unexplained reboots and high-temperature effects. Ratings vary from five to nine, with some suggesting improvements are needed. The move towards ruggedized hardware and software contributes positively to its reliability, yet not all agree on its stabilization. Resiliency and redundancy are significant strengths noted by various users.
