Service and Support
Nutanix Database Service customer support is praised for being knowledgeable and responsive, with experienced engineers providing effective solutions. Most attribute quick response times and helpful interactions, rating them highly. While some mention room for improvement in areas like system understanding and performance issue resolution, others commend personalized service during rollouts and commend their beta-testing phase involvement. A few experienced slower responses due to regional talent gaps, yet many rate the support between 8 to 10 out of 10.
Deployment
Nutanix Database Service's initial setup is frequently straightforward, requiring minimal time to deploy. Many users find the process easy and efficient, aided by wizard-based utilities and helpful guidelines. Some report minor complexities, noting that familiarity with database administration simplifies the task. The involvement of Nutanix's assistance is beneficial for more complex environments. A few users mention network dependencies and documentation inaccuracies as challenges, yet most achieve successful deployment quickly with the right resources.
Scalability
Nutanix Database Service is highly scalable, accommodating medium to large enterprises. Users appreciate its ease of scaling, whether up or down. It integrates well with Nutanix infrastructure, and automated provisioning is simple. Licensing costs can impact scalability, but these are manageable for those with existing licenses. Users find it effective for growing business needs, allowing for seamless management and replication across different data centers. Automation and user-friendly features streamline operations and reduce workload.
Stability
Nutanix Database Service is notably stable and performs well over time. Users report minimal issues, particularly appreciating its reliable deployment and operation. However, they occasionally encounter glitches during upgrades, such as firmware updates and reboots. Patch management improvements are suggested. Despite minor upgrade-related hitches, it effectively supports various operating systems and use cases. Feedback frequently mentions stability levels as high, often rated around eight to ten out of ten, making it dependable for IT operations.