OpsRamp Reviews

Name: OpsRamp
Brand: OpsRamp
Rating: 3.9 (13 reviews)

3.9 out of 5

13 reviews
84% willing to recommend

What is OpsRamp?

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

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OpsRamp is the #3 ranked solution in top Event Monitoring solutions, #6 ranked solution in top AIOps solutions, and #15 ranked solution in Infrastructure Monitoring tools. PeerSpot users give OpsRamp an average rating of 7.8 out of 10. OpsRamp is most commonly compared to Dynatrace: OpsRamp vs Dynatrace. OpsRamp is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 861,490 peers since 2012

Featured OpsRamp reviews

Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Sanket Bakare

Sr. Solution Consultant at Tietoevry

This is an emerging tool and they have tried to consolidate everything not always with success. Automation, for example, needs to be improved to simplify the use of libraries for a gen operator. They're trying to do everything at once, and as a result, some areas are weak. In the next release, I'd like to see an improved dashboard because the current one is very basic. Reporting could also be improved to make it more customizable. It would be helpful for us to see executive reports more frequently, ideally on a weekly basis. Customization is the most important aspect, and it's applicable to both dashboards and reporting.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

We found the technical support for OpsRamp very helpful. Last week, we created a support ticket because we were facing an issue with one of our customers. The user was with our onshore team, and he was unable to access his account because it was a newly created account that required MFA and SSO. We created a ticket, and the support team worked with us and resolved the issue. The team was able to identify the main issue, so we found OpsRamp support very helpful. As an MSP, we have multiple requirements and tools because of Azure Expert MSP, and that requires passing the Microsoft audit. We contacted the Microsoft customer support team, including the OpsRamp support team and the teams for the other tools. Whenever we raised a concern, the OpsRamp support team resolves the concern and improves on the functionalities. Recently, we required the automation of alerts in OpsRamp, particularly self-healing alerts for a certain period, so OpsRamp support gave guidance and enhanced that functionality, so we could achieve that target.

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OpsRamp mindshare

Product category:

As of July 2025, the mindshare of OpsRamp in the Event Monitoring category stands at 15.3%, up from 13.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

PeerResearch reports based on OpsRamp reviews

Type	Title	Date
Category	Event Monitoring	Jul 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 14, 2025	Download
Comparison	OpsRamp vs ServiceNow IT Operations Management	Jul 14, 2025	Download
Comparison	OpsRamp vs BMC TrueSight Operations Management	Jul 14, 2025	Download
Comparison	OpsRamp vs SCOM	Jul 14, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	N/A	95%	348 interviews Add to research
Datadog	4.3	N/A	97%	187 interviews Add to research

Valuable Features

OpsRamp offers value through its monitoring and alerting tools, seamless Zendesk integration, AI-driven features, dashboards, alert generation, predictive analysis, and event correlation. Users highlight its single pane of glass, multi-tenant architecture, comprehensive monitoring capabilities across infrastructure, networks, and applications. OpsRamp enhances productivity, noise reduction, and collaboration. The interconnections between tools, accurate reporting, seamless integration, and automations differentiate it from standard options. The platform supports hybrid infrastructure and DevOps methodologies, making processes efficient for businesses.

"What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."
"The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."
"It is a pretty stable solution."

Room for Improvement

OpsRamp struggles with scalable deployment for large companies and inconsistencies in patch management. Users face issues with network capabilities, limited application monitoring, and false alerts. The platform's UI is not user-friendly, and improvements in technical support, automation, and process automation are needed. There is a need for enhanced ITSM features and a self-service portal for cloud management. Users also desire a more powerful dashboard, customizable reporting, and improved engagement from the product team for enhancements.

"Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."
"Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced."
"OpsRamp had shortcomings associated with its network capabilities."

ROI

OpsRamp delivers a strong return on investment with features like 90% alert reduction and automation of 70% routine IT processes. Users see a 50% boost in team productivity. There is a noticeable ROI, especially after consolidating with OpsRamp and replacing programs like SolarWinds. Users find the licensing model straightforward. Successful infrastructure monitoring for standard customers is achieved although it is crucial to focus on available features to avoid implementation complications.

Pricing

OpsRamp offers a cost-effective and economical pricing structure that many view as cheaper than competitors. Licensing is annual and can be described as perpetual, providing full platform access, including new technologies. Fees are based on resource usage and organized in bundles, making it adaptable for different organizational needs. Many find the licensing model straightforward and affordable, aligning well with enterprise budgets focused on monitoring and alerting solutions.

"OpsRamp is a cost-effective solution."
"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
"There is an annual licensing fee to use OpsRamp."

Popular Use Cases

OpsRamp is primarily used by organizations for IT operations management, including digitalization, monitoring, automation, and noise reduction. It facilitates incident and inventory management, infrastructure monitoring, and site URL availability. Users employ OpsRamp for onboarding network and storage devices, managing complex environments, and setting thresholds on resources. It offers predictive analysis, topology map creation, and integration with Azure for inventory and patch management, while enabling tools consolidation and providing infrastructure monitoring with AI-enhanced capabilities.

Service and Support

OpsRamp's technical support is praised for being knowledgeable and proactive, with quick response times and helpful training sessions. However, some users note occasional delays in responses and issues related to language barriers. Support teams frequently engage in regular meetings and updates, yet the availability and tailored support for specific partners could be improved. Users have successfully resolved issues with the support's assistance and commend OpsRamp for enhancing functionalities and addressing concerns effectively.

Deployment

OpsRamp's initial setup is largely considered straightforward and simple. Most found the deployment process quick, taking only a few days depending on the infrastructure and environment size. Configuring workflows and integration required some time and training, particularly for complex security rules. It is suited for medium and large enterprises, with cloud integration being notably efficient. Being a SaaS product, OpsRamp helps streamline the process with minimal backend issues, contributing to faster implementation.

Scalability

OpsRamp impresses with its scalability, allowing effortless adjustments based on device count or workload. With ease, organizations manage user integration and control, accommodating a wide range of users, including administrators for dashboard creation. While scalability appears promising, some report minimal connection issues with increased users. Users note variations in experience, from active monitoring to leveraging integrations, and while some haven't tested scalability extensively, they acknowledge its capacity for adaptation.

Stability

Users find OpsRamp mostly stable, requiring minimal maintenance with some performance issues linked to scaling and occasional agent problems. Organizations experience no significant stability issues. Evaluations typically rate its stability between seven and eight out of ten. Although OpsRamp's stability compares favorably against alternatives like SolarWinds, certain challenges persist that influence performance, especially under increased user loads. The overall sentiment reflects satisfaction with its strong stability features despite sporadic exceptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpsRamp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

11%

Real Estate/Law Firm

Healthcare Company

Energy/Utilities Company

Consumer Goods Company

Government

Retailer

Media Company

Insurance Company

University

Educational Organization

Comms Service Provider

Legal Firm

Wholesaler/Distributor

Construction Company

Non Profit

Recreational Facilities/Services Company

Hospitality Company

Transportation Company

Outsourcing Company

Performing Arts

Non Tech Company

Aerospace/Defense Firm

Pharma/Biotech Company

Logistics Company

Mining And Metals Company

Venture Capital & Private Equity Firm

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Learn more about OpsRamp

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.