What is our primary use case?
Our current use case for Palo Alto Networks Advanced Threat Prevention includes everything such as command and control, traffic block, and anti-spyware modules. We are using vulnerability protections. Anything that has to do with the IDS/IPS engine, which can protect against bad actors, we're using that.
How has it helped my organization?
Palo Alto Networks Advanced Threat Prevention provides protections against both known and unknown threats quickly, and they have great Cyber Threat Alliance integration, which allows anything that is even unknown to get to our systems quickly in terms of being patched.
What is most valuable?
The ML classifiers and everything are part of Threat Protection from Palo Alto Networks Advanced Threat Prevention, and it is used by default. We are not doing anything extra on that.
Real-time threat migration is part of Palo Alto Networks Advanced Threat Prevention and is enabled by default, so we are getting protections through that.
We are satisfied with the analytic capabilities of Palo Alto Networks Advanced Threat Prevention, especially the reporting features available in the Palo Alto portal in terms of their application visibility interface, which is very good for us to get visibility on all critical applications and the associated users, as well as the risks associated with every category of traffic.
What needs improvement?
Palo Alto Networks can improve Advanced Threat Prevention by catering to the growing adoption of AI and agentic tooling. The Threat Protection modules should have the necessary intelligence to protect against those types of threats, as AI will be there to do a human job; this is an evolving area.
From an Advanced Threat Protection perspective, the technology associated with Palo Alto Networks, such as their sandboxing environment, is quite good. However, Palo Alto needs to focus on how to bring that technology to end users and how easy it is to use, especially in a hybrid environment where users work from various locations. While Palo Alto excels in certain setups, they need to improve the user experience in distributed working conditions.
For how long have I used the solution?
We have been working with Palo Alto Networks Advanced Threat Prevention for three years, since it was available, and for Threat Prevention, we have been using it for the last 10 years.
What was my experience with deployment of the solution?
The initial setup process for Palo Alto Networks Advanced Threat Prevention is quite good. It is probably the simplest way to define things across all traffic patterns. They have built-in profiles, which get added to your security groups, and those groups get added to the firewall rules, resulting in a very granular set of modules, which is really nice.
What do I think about the stability of the solution?
I would rate the stability of Palo Alto Networks Advanced Threat Prevention as nine out of ten.
What do I think about the scalability of the solution?
In terms of scalability, I would rate Palo Alto Networks Advanced Threat Prevention eight out of ten.
How are customer service and support?
Overall, I find the technical support from Palo Alto Networks quite good, although getting a hold of the TAC can be challenging and sometimes requires long phone calls. While the TAC is responsive and knowledgeable, outsourcing some support may not be beneficial for the company's health.
How would you rate customer service and support?
Which other solutions did I evaluate?
Key competitors for Palo Alto Networks Advanced Threat Prevention include Zscaler and Netscope, as these companies are featured in the Gartner Magic Quadrant regularly from the last three to four years in the SSE and SASE segment.
What other advice do I have?
We are currently looking at product evaluations for the Prisma product from Palo Alto Networks. DNS functionality remains available, but we are looking holistically at a different platform and we're currently in the evaluation mode to encompass the entire requirement for secure access service edge.
We don't use Cortex as a solution from Palo Alto Networks. We are using Firewalls from Palo Alto Networks but not Cortex. We are using some of the VM-series, specifically VM100 and VM300, and also the physical hardware devices, which include the 400 series and the 1400 series, but not the CN series.
SD-WAN is not a requirement for us from Palo Alto Networks, as we do not have a requirement around LAN-to-LAN connectivity or internal connectivity. Most of the connections are through to the north-south bound requirement, which is internet.
We have integration with DNS and Palo Alto Networks Advanced Threat Prevention. We are using Advanced Threat Prevention and URL Filtering in other devices. We do not use Threat Forensics that much.
We are confident in the Palo Alto Networks product as whatever is available gets patched quickly, even if it is zero-day, and they provide security advisories on a timely basis every month, so we can upgrade to the latest versions.
In terms of pricing for Palo Alto Networks products, it is generally high, at an eight out of ten on a scale where low is better. They might need to work on pricing to be more competitive, as many customers are offered cheaper alternatives.
Overall, I would rate Palo Alto Networks Advanced Threat Prevention eight out of ten, and I believe they are already working on improving their protection against AI threats, which will be essential in the next two to three years.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?