Customization is quite good.
A stable and scalable solution with customization features
What is most valuable?
What needs improvement?
The build is complex, with many elements to consider. Adding and configuring each element can be time-consuming, sometimes taking up to ten minutes per element. This adds up when trying to ensure everything is properly set up.
For how long have I used the solution?
I have been using Skyvia Backup as an implementor for one year.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
2000 customers are using this solution.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is effective.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are using MuleSoft. Skyvia is quite different because I need to manually recreate all the fields I use. For example, if I'm using a field from a contract, I need to replicate it across scripts, assets, and other areas. This includes even simple things like a formula that pulls values from the subscription and places them into the contract.
How was the initial setup?
The deployment is quite complex. The current solution in Salesforce involves intricate logic, which we need to account for. I also have to implement it as part of the backup process, so there's a lot to consider throughout the process.
It takes two months to complete.
What other advice do I have?
Introducing something new can be expensive, and they'll likely continue using the existing tool. There's no need to spend money implementing a new solution, even if it could improve things.
I see more challenges on the client side than with Skyvia itself. The client is a large company and wanted a lot of customization, which naturally requires time. It's not that Skyvia is limiting me; it allows me to make the necessary changes. The issue is that the client’s requirements keep changing—one day, they want something done one way, and the next day, they want it differently.
Three people are doing the maintenance.
Overall, I rate the solution as nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
