What is our primary use case?
I am still in IT, and recently I work for a dealer group, where I work for five dealerships. They sold four of the dealerships, therefore I'm just down to one small dealership. Right now, we're using all of my Aruba switches that got sold; I use Synology, AMD products, AMD servers, Avigilon products, and Sophos firewalls.
I use the Sophos Intercept X antivirus, and I've been using their MDR services and their wireless access points, which are managed through the Sophos firewall.
I have probably used this product for maybe six or seven years.
I really haven't given much thought to how Sophos Home can improve that. Once I install the other smaller network firewall device, I won't have to worry because I'll be using Intercept X. Up till now, I find that for the casual small home user, such as our designers, when I install Sophos Home on their computers, we really haven't had any issues.
What is most valuable?
With Sophos Home, it's easy to implement; you just log in and manage the various computers as to what you want to detect. You can set up the type of security you want and reject things such as firearms, drugs, and porn, so I find it's very easy to use, very reasonably priced, and they give you Sophos Home for free when we use some of the other products that they recently changed over on the commercial side.
I really don't have much comment on the banking protection or keylogger security feature, but I do realize that Sophos Home is good protection for us, and I'm just about to install a Sophos hardware firewall in our company as well.
What needs improvement?
For homeowners, determining ROI is challenging. With personal emails or maybe a few business emails, if you don't get hacked, then you're good. If you do get hacked, then your return on investment is dependent upon your liability exposure, so that's really hard to calculate on a home-based system.
I haven't checked on the improvements to Sophos Home recently; they could be using some AI detection in there now, and I am not aware of their most recent developments.
For how long have I used the solution?
It's been probably two or three years ago since the last time I used Instant On or remote access points or RIP.
What was my experience with deployment of the solution?
The initial setup was very straightforward; it's easy to implement.
What do I think about the stability of the solution?
We just set Sophos Home up and let it run, and I check it once in a while. Most of what we find are PUAs, which is the majority of the filtering that Sophos Home identifies.
How are customer service and support?
For Sophos Home, there's really not a lot of support because any support for any of the products is run through your MSP since that's how Sophos and most hardware companies operate. You don't buy, even Aruba, directly through HP; it has to go through an MSP or an authorized hardware provider.
How would you rate customer service and support?
How was the initial setup?
The initial setup was very straightforward; it's easy to implement.
What was our ROI?
For homeowners, determining ROI is challenging. With personal emails or maybe a few business emails, if you don't get hacked, then you're good. If you do get hacked, then your return on investment is dependent upon your liability exposure, so that's really hard to calculate on a home-based system.
What's my experience with pricing, setup cost, and licensing?
Sophos Home is very cheap, and I find it to be a no-brainer for that type of security.
What other advice do I have?
I would have to check the new features because AI is constantly evolving, and a lot of these companies come out with their AI products now. For the enterprise side of Sophos, AI MDR is your best option because it's all AI front detected, and Sophos also recently came out with a service.
The features do help ensure online safety for children in the household, but for parental controls or email filtering, Microsoft doesn't do a good job on it. It does a half-decent job, but I find the third-party email filtering I use, called Perception Point, based out of Tel Aviv, is extremely good. I think it's a very reliable filtering software package, especially since they were recently bought out by Fortinet.
On a scale of 1-10, I rate Sophos Home an 8.5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
