Service and Support
Customer service and support for Symantec Advanced Threat Protection receive mixed feedback. Some find technical support responsible, helpful, and responsive, with easy access and satisfactory experience. Others report slow responses since the Broadcom acquisition, with inexperienced support staff unable to resolve issues promptly. While some rate support highly, others are dissatisfied with skills and response times. Communication through phone, email, and SMS is available, with satisfaction varying among users.
Deployment
Symantec Advanced Threat Protection's initial setup varies in complexity. Some find it very straightforward and fast, while others encounter challenges, particularly with documentation and complex setups involving databases and integrations. Deployment time depends on organizational requirements, existing architecture, and the number of endpoints. For larger environments, deployment may take months, but smaller setups often take hours or days. Configuration and monitoring are essential, influencing the setup's perceived complexity.
Scalability
Symantec Advanced Threat Protection is considered scalable by several users. Many have successfully deployed it across numerous nodes and licenses. They find it adaptable to both small and large environments, including hybrid setups, for consistent protection. Certain users note that the scalability works well with individual laptops and extensive deployments without licensing issues. However, a few have pointed out challenges in physical environments and desire better ease in scalability, rating it below perfect in some cases.
Stability
Users find Symantec Advanced Threat Protection generally stable and reliable with minimal issues. Frequent updates may cause temporary disruptions, particularly in on-premise settings. Some report blocking features as inherent rather than problematic. They rate its stability highly, often nine out of ten, and highlight its consistent performance evidenced by ninety-nine percent uptime and no significant crashes or bugs. Concerns are noted around growth strategy amidst increasing market competition.
