TrendAI Vision One Services – Managed Detection and Response (MDR) offers effective threat management and swift responses, seamlessly integrating with existing systems for enhanced security across all protection layers.
| Product | Mindshare (%) |
|---|---|
| TrendAI Vision One Services – Managed Detection and Response (MDR) | 1.6% |
| SentinelOne Wayfinder Threat Detection and Response | 6.8% |
| CrowdStrike Falcon Complete MDR | 5.4% |
| Other | 86.2% |
TrendAI Vision One Services – Managed Detection and Response (MDR) provides comprehensive protection across multiple security layers, including servers, access, cloud, endpoints, and email. With its advanced threat detection capabilities, it supports organizations like those in government and banking in bolstering their cybersecurity strategies. Centralized alerts and an integration with global threat intelligence simplify the management process, consolidating security measures into a single console. Despite its effective features, users note areas that require enhancement, such as mobile device security and non-Microsoft device integration, emphasizing the need for improved automation and reporting capabilities. Pricing might be a concern for smaller businesses.
What are its key features?Organizations in sectors like banking and government implement TrendAI Vision One Services for its expertise in managing extensive machine networks. They value its effectiveness in detecting and addressing threats, which streamlines their approach to cybersecurity through centralized and comprehensive measures.
Unigel, DHR Health
| Author info | Rating | Review Summary |
|---|---|---|
| Manager at a insurance company with 10,001+ employees | 4.0 | I audit cybersecurity tools, including Trend Micro Managed XDR, which effectively centralizes alerts with its console for streamlined security management. However, I struggle to export alerts in bulk. The integrated global threat intelligence adds significant value compared to traditional antivirus. |
| CEO at Haniya Technologies | 4.5 | We offer Trend Micro Managed XDR, which efficiently integrates MDR with other products like Vision One and Email Security, providing quick response times. However, it is pricey and lacks mobile device management features compared to competitors. |
| Lead Sales Manager & Unit Head - ICT at Khimji Ramdas | 4.5 | Trend Micro XDR integrates security across endpoints, networks, and email, offering robust protection in Oman. While highly effective, it is costly, favoring large companies in financial sectors. Improvements in support and pricing could enhance its competitiveness. |
| System Network Security Engineer at National Building Supply, Inc. | 4.0 | Trend Micro Managed XDR has greatly enhanced threat detection and response for clients, relieving me of hiring extra staff. While performance and support are excellent, more cost-effective options could increase accessibility for budget-conscious customers. |
| Freelancer at a non-tech company with self employed | 4.0 | Trend Micro Managed XDR has significantly improved threat detection, especially in government, banking, and education sectors. Its integration is straightforward, though the interface could be more user-friendly. Excellent product support is a notable advantage. |
| Chief Digitalization Executive at a energy/utilities company with 1,001-5,000 employees | 4.5 | After a cyber attack, we implemented Trend Micro Managed XDR, which excels in virus and ransomware detection. However, it requires better integration for non-Microsoft devices and enhanced reporting features. Despite this, we've observed a positive return on investment. |
| Solutions Architect at a comms service provider with 11-50 employees | 5.0 | I find Trend Micro Managed XDR reliably protects all security layers, offering good support and scalability. However, I believe its support documents and automation features need improvement. Overall, I recommend it. |
Neutral
The features are such that MDR is a part of XDR, which includes different products. For instance, we can sell Vision One to a client, Email Security, DDI, or Deep Security, and MDR from the XDR platform, managing all these simultaneously. The response time to any issues is very quick, providing a high level of client satisfaction.
Additionally, Trend Micro solutions are particularly effective in handling responses promptly and efficiently.
On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost. They need to improve their mobile device security solutions compared to competitors like Symantec or Kaspersky. They lack mobile device management features, despite offering security.
We usually recommend this product for bigger companies, especially those like banks in Pakistan.
The responsiveness and effectiveness of Trend Micro's support team during a security incident are pretty good. They have a security team on the ground in Pakistan, along with a distributor's team and a partner's team. Their responses are very quick, although the response time can vary depending on whether the customer has signed an SLA with partners or directly with Trend Micro.
Positive
The initial setup is medium in complexity. Anyone taking care of the network or XDR must have some experience.
They have a range of pricing based on the number of licenses. More licenses mean lower prices, while fewer licenses mean higher prices. For example, Vision One endpoint security starts at about $12 for a big enterprise account of over 1,000 users.
For smaller companies with a network of about one hundred or one hundred fifty or less, I do not recommend it.
Overall, I would rate Trend Micro nine out of ten.
Trend Micro XDR is a comprehensive solution combining endpoint detection and response, network detection, email security, and mobile threat detection. It allows users to manage all these security layers from a single console. Trend Micro is recognized as a leader in cybersecurity, making it an easy sell in the market.
In the Omani market, the most critical component is the integration of VisionOne, sandboxing, and XDR, providing customers with comprehensive protection and peace of mind. This combination covers endpoint-to-server security comprehensively.
The investigation capability of XDR has been helpful in incident response. There have been multiple events. Oman's security is very stable. It's not overly complex, but it's still strong for certain cybersecurity needs. Hackers often target high-value accounts, the backbone of Oman. That's why we implemented Trend Micro XDR, and they're very happy with it. They have a whole in-house team supporting them.
We've had incidents where we were attacked, but Trend Micro XDR kept us secure. There have also been internal incidents due to a lack of knowledge, but endpoint security has been maintained thanks to Trend Micro. So, XDR's investigation capability has definitely been helpful.
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader according to Gartner ratings, and here in Oman, they hold a dominant market share of 80-85%.
However, there's feedback about two areas for improvement: support mechanisms and pricing. For a market leader with high Gartner ratings, their pricing seems very expensive compared to similar products from Symantec and Trusted Security Solutions. This can push some customers towards those options.
As a result, Trend Micro XDR is primarily adopted by large companies with significant budgets and a deep understanding of the technology. They can implement Trend Micro across their entire infrastructure, from endpoints to servers to mainframes, achieving comprehensive security. This makes Trend Micro XDR, especially attractive to oil and gas vertical industries like BFSI (banking, financial services), where financial security is paramount.
However, for SMEs (small and medium-sized enterprises) or newer companies with budget constraints, the product can be quite costly. That's my overall feedback.
The product is very stable. I have customers who've been using Trend Micro for a couple of years now, and they're very happy with it. It's kind of like an Apple phone – once you start using it, you get used to it and aren't really interested in switching to something new, even if there are other options on the market.
Under my oversight in the cybersecurity unit, we have about 25 to 30 customers using this solution.
Support can sometimes be challenging due to language barriers and routing issues to teams based in the USA or other teams. Most of the customers, especially in the Middle East market, prefer local language support.
I have significant experience with cybersecurity products, particularly in firewall and endpoint security.
The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard.
I am based in Oman. So, due to Oman's local government law, which mandates that no data should leave the country, our customers generally prefer on-premises deployment.
However, we do have some cloud solutions since a few companies have started their data centers in Oman, but that's very limited.
Trend Micro's solutions are considerably more expensive, about three times higher than those of Symantec and Trustified.
I would advise others to first conduct a Proof of Concept (POC) to assess how well it fits your needs. Trend Micro is a premium solution, not something you'd want to switch away from after just a few months due to costs. It's crucial to compare it with other products, like Symantec, and decide, based on the POC results, which are most suitable for your infrastructure.
Individuals with a technical background should grasp the technology well. However, newcomers or those at a junior level might find there's a significant knowledge gap.
Overall, I would rate the solution an eight out of ten. The main drawbacks are the lack of local language support and the high pricing. Otherwise, from a technological standpoint, it's excellent.
The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive.
One of the biggest advantages of having Trend Micro Managed MDR is that it eliminates the burden on my shoulders. I don't have to hire a team, go through interviews, and hire analysts. Instead, I can just purchase it and their resource will handle everything, including remediation. I don't have to worry about anything. I have the dashboard to check logs, see what actions were taken, and review remediation efforts.
Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.
I have been working with the product for two years.
I rate the product’s stability an eight out of ten.
I rate the solution’s scalability a nine out of ten.
In my country, the principal has their technical resources and teams, which provide significant assistance.
Positive
The initial setup was not very complex, and with support from the principal and OEM, I rate the experience at eight out of ten. After the deployment started, there were some issues causing production downtime, impacting vendor management, and requiring troubleshooting and fixes.
I rate the tool's pricing a six out of ten.
The tool's integration into existing security infrastructure can be relatively easy if you stick with the vendor's specific solutions. For instance, vendors like Zoho, Trend Micro, or Kaspersky do a good job with XDR, but there might be limitations when working with solutions from different vendors. In many cases, opting for XDR might require using other products from the same vendor, such as email gateways, IPS, DLP solutions, or endpoints. I rate the overall product an eight out of ten.
Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support.
It is most effective in government, banking, and education sectors. Many customers are transitioning to it from other providers.
The tool's most valuable feature is its threat detection capability. The system's ability to detect and hunt threats differentiates it from other solutions. It is highly effective in capturing threats that other vendors may miss. This capability is crucial in developing cybersecurity strategies, where AI and machine learning play significant roles.
Integrating Trend Micro Managed XDR into existing infrastructure is straightforward, with a rating of four out of five for ease of integration.
I have an optimistic opinion about it. They have been doing a very good job so far. So, I have positive feedback about what they are doing.
The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.
Previously, technical support for Trend Micro Managed XDR in the Middle East, mainly when provided from India, was deemed satisfactory but not exceptional. Challenges such as language barriers and time zone differences affected support quality. However, the quality has significantly improved since the shift to technical support based in a Middle Eastern country.
Positive
Implementing Trend Micro Managed XDR for the first time has become easier over the years due to product and customer support improvements.
The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest.
I'm more inclined towards Cisco's switches and routers, as I've been using them for a while now. However, Trend Micro Managed XDR generally remains one of the top recommendations alongside Cisco in our assessments. I rate it an eight out of ten.
After experiencing a cyber attack within one of our organizations, we decided to implement Trend Micro Managed XDR, a highly intelligent solution that safeguards digital activity and responds promptly to threats identified by our security team. In addition, the tool also includes a skip feature, which has proven to be very useful.
We did not have a SIEM solution in our environment and were solely relying on an endpoint provided by Trend Micro. Additionally, we did not have any traditional software in place. To address our SIEM-related and software deployment needs, we opted for a static solution. This solution has not only been effective in protecting our end user's endpoint devices and machines, but it has also extended its protection to our production services. The solution's real-time response capability has made it an interesting and valuable addition to our organization's IT needs.
I appreciate the detection and response methodology used against virus and ransomware attacks. This feature is critical for any organization.
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems.
We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal.
Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.
I have been using the solution for two years.
I give the stability a nine out of ten.
I give the scalability a nine out of ten.
The technical support is good.
Positive
The complexity of the initial setup depends on whether our complete environment is recognized. Since we are using multiple types and versions of operating systems, it may be a bit challenging. Nonetheless, the product itself is straightforward and user-friendly. Trend Micro Managed XDR is easy to use and highly compatible, even with low-powered computing devices.
We have seen a return on investment.
The solution is cost-effective.
I give the solution a nine out of ten.
If we use Trend Micro-based endpoints, we have access to a full portfolio of solutions from Trend Micro. This could be a good option for our next move. We could begin by implementing Trend Micro Endpoint and then follow up with the server-side solution, XDR, to continue our journey.
Trend Micro Managed XDR can be used to manage all the layers, such as server, access, cloud servers, and email layer. It is used for overall endpoint security.
The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers.
Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.
I have been using Trend Micro Managed XDR for approximately three months.
The stability of Trend Micro Managed XDR is good. It is reliable.
Trend Micro Managed XDR is scalable.
We have provided this solution to three customers.
The technical support is good, and the partner support is helpful.
We have two to three engineers that do the maintenance and support this solution.
There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license.
I would recommend his solution to others, it is a good solution.
I rate Trend Micro Managed XDR a ten out of ten.
