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UiPath Platform Reviews

Vendor: UiPath
4.4 out of 5
Badge Ranked 1
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What is UiPath Platform?

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

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UiPath Platform is the #1 ranked solution in best RPA tools, #2 ranked solution in top Agentic Automation solutions, and #2 ranked solution in top AI-Agent Builders solutions. PeerSpot users give UiPath Platform an average rating of 8.8 out of 10. UiPath Platform is most commonly compared to Microsoft Power Automate: UiPath Platform vs Microsoft Power Automate. UiPath Platform is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
UiPath Platform
September 2025
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UiPath Platform mindshare

Product category:
Agentic Automation
As of October 2025, the mindshare of UiPath Platform in the Agentic Automation category stands at 44.0%, down from 50.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Agentic Automation Market Share Distribution
ProductMarket Share (%)
UiPath Platform44.0%
Automation Anywhere38.2%
Moveworks6.3%
Other11.5%
Agentic Automation

PeerResearch reports based on UiPath Platform reviews

TypeTitleDate
ProductReviews, tips, and advice from real usersOct 5, 2025Download
ComparisonUiPath Platform vs Automation AnywhereOct 5, 2025Download
ComparisonUiPath Platform vs akaBotOct 5, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power Automate3.9N/A87%132 interviewsAdd to research
Automation Anywhere4.238.2%96%612 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

UiPath Platform is praised for its intuitive, user-friendly interface and automation capabilities, enabling both technical and non-technical users to engage effectively. Features such as Studio, Orchestrator, and Automation Cloud enhance process management, scalability, and deployment speed. AI-driven tools like Document Understanding and computer vision streamline complex tasks and reduce human error. Users benefit from low-code/no-code development, seamless integration with various systems, and robust community support. UiPath Academy offers extensive training, fostering quick learning and adoption, thus improving productivity and efficiency across industries.
  • "The Orchestrator feature of UiPath Platform is really nice, being able to set up multiple robots and have Orchestrator control those, send jobs when they're available, and so on."
  • "I think UiPath Platform is the best; based on my research, I think it's one of the best for enterprise-level automation, while we use multiple tools for personal automation, but for enterprise-grade automation, I think it's the best out there."
  • "What I appreciate most about UiPath Platform is the Use Application feature, which is new and helps with interacting with programs and websites more easily, a convenience we did not have in the past."

Room for Improvement

UiPath Platform requires enhancements across several areas. Users seek improved documentation for clarity, especially with new features, and simpler licensing and pricing to ensure accessibility. Integration with cloud services, Microsoft products, and older systems needs to be more seamless, while the interface should be more intuitive and adaptable. Enhancements in AI, machine learning, and OCR capabilities are desired, as well as improved error handling and debugging tools. Better educational resources, technical support, and community engagement are necessary. Additionally, platform stability, backward compatibility, and features for enterprise users require attention.
  • "My experience with the pricing, setup costs, and licensing has definitely been more money, and it has caused some confusion in the company compared to the competitors."
  • "Regarding the pricing of UiPath Platform, I wish for a lower price here in North Africa. When I speak with my boss about prices, he blocks me, saying there is no way to buy and to just use the community license."
  • "While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges."

ROI

Organizations have experienced meaningful gains from UiPath Platform through increased efficiency and cost savings. Many companies report significant reductions in employee hours and savings between $60,000 and millions of dollars annually. Automation has freed up employees for higher-level tasks, reduced human errors, and expedited processes immensely. Despite initial investments, businesses are witnessing returns within a year or two, achieving ROI by reassigning staff and avoiding new hires.

Pricing

Enterprise buyers evaluating the UiPath Platform often find it expensive compared to competitors. High licensing and setup costs, particularly for unattended bots and additional modules, are common concerns, making it less accessible for small and medium-sized businesses. Although its capabilities and return on investment can justify the premium, the complexity and rigidity of licensing models can be challenging. Discounts are sometimes available, but many users suggest a more transparent, flexible pricing structure to accommodate diverse organizational needs.
  • "It is based on the use case. If the use case needs several bots, it gets expensive."
  • "The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive."
  • "I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution."

Popular Use Cases

Organizations across multiple industries employ UiPath Platform to automate a wide range of business processes, with a focus on tasks in finance, HR, IT, procurement, and customer service. UiPath is utilized for document processing, data entry, ERP integration, and workflow optimization. Companies deploy attended and unattended robots to enhance efficiency, reduce manual effort, and improve accuracy. The platform facilitates end-to-end automation, integrates with systems like SAP and Oracle, and supports AI-driven tasks for advanced automation in environments like healthcare, banking, and supply chain management.

Service and Support

Users frequently commend UiPath Platform's customer service and support for its responsiveness, fast issue resolution, and knowledgeable staff. Interaction through forums and community networks provides additional assistance, while premium support options and Technical Account Managers offer rapid solutions and direct communication. Although delays and variability in expertise have been observed, many find the support team dedicated even with a growing user base. Resources like UiPath Academy are praised for training, though some seek deeper detail and improved escalation processes.

Deployment

UiPath's initial setup is often perceived as straightforward and user-friendly, especially with recent improvements in documentation and support. Many found installation easy and intuitive, with resources from the community and UiPath Academy aiding the process. While cloud deployments generally posed fewer challenges and could be completed swiftly, on-premises setups required deeper infrastructure knowledge and sometimes involved more personnel. Organizations reported varied setup times, with prior experience and vendor support significantly enhancing the ease and efficiency of deployment.

Scalability

UiPath Platform is highly regarded for its scalability, effectively supporting the expansion needs of diverse organizations and industries. Users consistently highlight its ability to manage extensive workflows and automation growth, especially through features like Orchestrator and cloud capabilities. While infrastructure and cost considerations are noted, its adaptability and integration with existing systems are praised. Licensing and advanced features facilitate efficient expanding processes, making it suitable for increasing demands and fostering productivity without significant challenges.

Stability

Many users find UiPath Platform stable, but its reliability varies with usage, particularly during updates and complex integrations. Some users highlight it maintaining stability in production, while others note occasional issues when automation encounters external changes or infrastructure limits. Frequent updates improve performance but may temporarily affect stability. Some users emphasize the importance of robust development practices to maintain stability, noting occasional bugs and needing to address infrastructure compatibility. Some users value fast support responses.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our UiPath Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business182
Midsize Enterprise113
Large Enterprise486
By reviewers
By visitors reading reviews
Company SizeCount
Small Business1014
Midsize Enterprise520
Large Enterprise2091
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
8%
Government
4%
Insurance Company
4%
Retailer
4%
Healthcare Company
4%
Educational Organization
4%
University
4%
Performing Arts
4%
Comms Service Provider
4%
Media Company
3%
Construction Company
3%
Energy/Utilities Company
3%
Real Estate/Law Firm
2%
Non Profit
2%
Outsourcing Company
2%
Transportation Company
2%
Legal Firm
2%
Wholesaler/Distributor
1%
Logistics Company
1%
Consumer Goods Company
1%
Recreational Facilities/Services Company
1%
Hospitality Company
1%
Pharma/Biotech Company
1%
Agriculture
1%
Renewables & Environment Company
1%
Marketing Services Firm
1%

Compare UiPath Platform with alternative products

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Learn more about UiPath Platform

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?

  • Intuitive Interface: Drag-and-drop design eases automation for non-experts.
  • Orchestrator Management: Effective bot and process management for operational control.
  • AI-Driven Features: Document Understanding and OCR optimize data processes.
  • Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
  • Automation Cloud: Simplifies deployment and streamlines maintenance operations.

What benefits should users consider in reviews?

  • Time Savings: Automation reduces time spent on repetitive tasks.
  • Cost Efficiency: Decreases operational costs by minimizing manual labor.
  • Productivity Boost: Attended/unattended automation increases productivity.
  • Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath Platform customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

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Product Categories

Product Categories
Agentic Automation
Robotic Process Automation (RPA)
AI-Agent Builders

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UiPath Platform Reviews Summary
Author infoRatingReview Summary
Manager Rpa at a retailer with 10,001+ employees5.0I've seen strong ROI and improved efficiency using UiPath across departments, especially through automation and Agentic workflows, though pricing and stability need improvement. Starting small helped, and support has been excellent throughout our cloud deployment journey.
Program Manager at a healthcare company with 10,001+ employees4.0We've used UiPath since 2019 on-prem for finance and supply chain automation. It's stable, integrates well, and saves time, though growth is limited by resources. The Orchestrator and support are strong, but cloud transition will unlock more.
Automation Developer at Worthington Industries4.0I've used UiPath for seven years, valuing its fast, reliable Desktop Studio, though community content needs updating. Training access is difficult, and support is slow—but overall, it's stable, scalable, and delivers strong ROI with effective automation.
Senior Business Analyst at Flix4.0We use UiPath Platform to automate finance processes, leveraging its end-to-end automation capabilities. The active user community and UiPath Academy aid in staying updated. We anticipate ROI in 2-3 years, inspired by client success stories.
Portfolio Product Owner at a insurance company with 10,001+ employees5.0I've used UiPath for five years to automate investment data tasks, saving $650,000 and 5,000 hours. It's stable, scales well, and easy to use, though support can be frustrating. I find its low-code approach and logging features most valuable.
CEO/MD at Resources and Energy Group Limited5.0I've used UiPath for nearly two years to automate back-office healthcare tasks, achieving significant time and cost savings. The platform is reliable, user-friendly, and evolving, though clearer ROI frameworks would help streamline new automation development.
Principal Infrastructure Engineer at a insurance company with 10,001+ employees4.0I've found UiPath effective for quickly automating processes and boosting productivity, though it needs better enterprise support. While community and training are helpful, deployment is challenging, and support could improve for critical issues in large-scale environments.
IT Advisor & Software Engineer at a energy/utilities company with 1,001-5,000 employees4.5I've used UiPath for four years to automate repetitive tasks, saving time and boosting efficiency. It's flexible, user-friendly, and powerful, though Studio Web deployment needs improvement. Overall, it's reliable and I strongly recommend it.