UiPath Platform Reviews

I have utilized all the spheres and all the domains of UiPath Platform while automating processes in the industries of banking, manufacturing, telecom, and shared services. I have automated processes for each department of these organizations, including finance, accounts, HR, IT, and security.

When automating things, I follow the approach of understanding whether any other more stable, integrated API is available for the system before implementing RPA. I try to implement that first and then incorporate RPA into the improved process. I have done attended automation, unattended automation, and human-assisted automations.

The most attractive feature of UiPath Platform is that it is user-friendly and now it is well accepted and available in all parts of the world. If you want to understand anything, it is not a big deal in comparison to other products. Its usability is quite easy for anyone who does not have technical knowledge but still can use this software based on the business process they know.

UiPath Platform stands out for me because of its usability, its diversification, its integration, and having multiple options for the same thing in different ways. For example, you have the option of sending email not only through Outlook but through multiple options. This diversification sets it out. Additionally, its magnitude allows it to deal with any kind of large process. Recently I completed an automation where there was an invoice with more than a thousand PDF pages, and UiPath Platform was still able to process that invoice, extract the data, and feed it into the ERP system.

UiPath Platform's stability is far better compared to any other RPA product. For scalability, I rate it seven out of ten because it is highly scalable as far as you want, provided a person is willing to spend money on it.

UiPath Platform pricing is high. Whenever an organization tries to opt for UiPath Platform, the real question comes regarding its price. It is too high, and most of the time, business cases fail because of its high price. When utilization is considered, UiPath Platform is far better. Only organizations that have big budgets are able to utilize this project; otherwise, their costs are high.

Pricing can be improved, and one important thing is that if they have designed the product so that the latest versions are available, then they should give a heads up to all their customers that from now onwards, this will be the latest version and the previous version's activities are not supported by us. This way, people can be encouraged to use only the available new activities instead of the older ones.

I have been using UiPath Platform for more than ten years.

I would give five out of ten. It is mediocre.

A person coming to a meeting to discuss any scenario should not tell us that this is not their domain. Even if that is not their domain, they should take that person with them for the technical support because we are there to ask them instead of just getting the answer that the person is not available and that we can deal with this later. This is not the way.

Additionally, they have increased some prices while providing support. If we have to have a meeting with them, they have started charging for that. I think this is wrong because UiPath Platform is already expensive, and this will increase its cost further.

I used to use UiPath Platform community previously, but after AI-generated tools such as Copilot of Microsoft and ChatGPT, I prefer using these tools because they give an exact answer to your question instead of lingering on multiple things on the internet. I prefer using these tools because even if I want something, it gives me the source, indicating that this is from the source.

Return on investment is all about your planning. If you are planning to get the return on investment, then you have to choose only those cases which will give you a benefit in terms of time-saving. If someone is making a business case of time-saving as well as error handling and critical processes, then return on investment will be very low.

At the initial level, I have selected some five processes and defined the return on investment, which should be properly documented and accepted by the customer. What happens practically the next day when the bot is live is that people say they thought the return on investment could have been ten percent, but practically they are getting one percent. This should not happen. Things should be locked in from the start. If we plan properly, we can definitely get a return on investment of more than thirty percent.

I have used UiPath Platform, Automation Anywhere, and Power Automate of Microsoft.

I would rate Automation Anywhere second because it has improved itself in the past few years. Power Automate is a product which is more focused and related to Microsoft. If an organization is Microsoft-driven, it should use Power Automate, but it cannot handle big magnitudes and complex data. If we talk about diversification, complexity, and variety, UiPath Platform stands out in comparison to any other product. Though it is an expensive one.

UiPath Platform Academy is good and it helps to learn, but honestly, there are some questions in their course whose answers are wrong. For example, I have witnessed that they ask a question in their academy to select multiple answers from the following options. Someone selecting multiple is wrong, but they are telling in their solution that the answer is only one. Similarly, in the previous course, the answer was different and in the next course, the answer was different. They should review their test and exam questions.

For Agentic AI and AI both, I can answer consolidatedly that people want to use it, but people are not sure what they want out of it. For example, IT security is a thing and it has humongous policies in its domain. Whenever I try to ask people to start using Agentic AI in IT security instead of just the lengthy IT security approval process, we can create an agentic bot which can tell that your parameters given for this particular thing are correct or not. If they are correct, simply go ahead. If not, then reject the case. This can increase efficiency. Practically, such cases are not there for people to accept them to automate. The reason being there are two fears: one, people still do not trust AI. Secondly, people still believe that if everything will be automated, what will they do? This is a fear of loss.

One more thing regarding Agentic AI which is very important that we have to tell people and even our customers is that agentic is not a robust and quick solution. To implement a proper solution of AI, whether Agentic AI, Generative AI, end-to-end AI, or any other AI solution, it takes time, sometimes more than a year. People believe that they have invested money on it, so they get the return the next day. This will not happen. This is also important to communicate.

I would rate this review overall at seven out of ten.

UiPath Platform offers numerous scenarios for implementation. I think of it as building robots that connect systems that would not normally be able to talk to each other. For instance, automating tasks on different systems such as collecting data from an Excel file and loading it to a web application or a CRM. For example, a bot can scrape all the bestsellers on AWS. You can use it to collect data repeatedly, and that automation will also be able to load it into an application through the user interface, mimicking human actions. I have used it in the insurance sector where I am automating claim registration on the system.

The main task of RPA with UiPath Platform is to reduce the manual workload in offices, especially for repetitive tasks. For example, someone keeps typing every day while going through PDF files and capturing the data into a system. With UiPath Platform, you can reduce inaccuracy and process many documents very quickly using RPA robots. A good scenario is a company receiving hundreds of invoices through email from customers. The bot can monitor the inbox, extract the attached files, extract data using OCR, and log in to an application to load the data correctly.

The use of agentic automation in UiPath Platform has transformed from rule-based logic using if statements to AI agents that analyze data to make decisions. This is particularly useful when dealing with unstructured data, such as invoices with different layouts. AI can classify and extract data accurately.

I have worked with both Azure Cloud and AWS and Google Cloud for UiPath Platform. In most of the cases that I work on, we deploy the bot in containers. You will build desktop servers using platforms such as Azure DevOps because we are Agile. The key is to use a cloud environment to clone production configurations to avoid bot failures during deployment.

Positive

UiPath Platform's ability to automate repetitive tasks and maintain accuracy is a significant improvement for organizations. By reducing manual workloads, companies can process more documents efficiently. AI enhances the automation capabilities when analyzing unstructured data, offering accurate data extraction even with varying document layouts. This advancement reduces the chance of errors and improves turnaround times significantly.

Another standout feature of UiPath Platform is its stability and reliability, especially when compared to other technologies such as WorkFusion. The platform offers a robust framework, which simplifies building complex automations. It integrates seamlessly with external systems, using tools such as managed packages to connect with services such as AWS, Salesforce, and SAP. UiPath Platform's capacity to work with AI and machine learning via Document Understanding adds further value.

UiPath Academy provides excellent resources for mastering advanced components such as AI Actions and Orchestrator, allowing users to schedule processes and implement triggers for automations. Furthermore, UiPath Platform offers a community where users can quickly find support and share knowledge, enabling the construction of complex automation solutions.

Positive

The cost of licensing and using UiPath Platform is a primary area for improvement, particularly for small businesses. While large companies might see a return on investment, the steep pricing can be prohibitive for smaller enterprises trying to implement RPA solutions.

In past versions, issues with web application selectors were a concern, where dynamic elements could cause the bot to fail. These issues have seen improvements, with methods such as using anchors to locate elements more effectively. However, ensuring consistent and stable deployments across different environments remains a challenge due to possible variations in environment settings that might cause some components to fail.

Positive

All this time when I worked with other tools, it was not by my choice. I started in 2021 with UiPath Platform and used it for two years and three months.

Positive

UiPath Platform is very stable. It is reliable and keeps evolving. I have been leveraging what I call UiPath Platform Document Understanding, which is built on AI Center, enabling us to process documents efficiently. It comes with a lot of tools that make it easier to create stable automations.

Positive

UiPath Platform is very stable, reliable, and easy to scale. It integrates with systems such as AWS, Salesforce, and SAP. The framework provided allows for building scalable and reliable bots that meet non-functional requirements.

Positive

UiPath Platform user community is very responsive. People are quick to respond when I post issues, enabling the building of complex automations by leveraging the community's knowledge.

UiPath Academy and the documentation are useful. Although I have not completed the Academy course myself, it provides study materials in text and video, helping users understand components and action activities thoroughly.

Positive

I started with UiPath Platform and later was introduced to WorkFusion out of curiosity about different RPA technologies. This was not by choice as I wanted to understand UiPath Platform's benefits and weaknesses.

Positive

If you leverage the framework to build your bot, you are already prepared to handle exceptions. UiPath Platform provides its own tools for locating issues and facilitating integration with CI pipelines, enhancing the building, testing, and deploying processes.

Positive

In most of the cases that I work on, we deploy the bot in containers. The environment is built to mimic a production setting, ensuring smooth integration and deployment.

Positive

You will get a good return on investment with UiPath Platform. Large companies, in particular, expect to see UiPath Platform when they work on RPA projects. It excels in versatility, working across web and desktop applications, where other tools might fall short.

Positive

The pricing of UiPath Platform can be a barrier. Comparing it with other RPA tools, the licensing cost can be high, which is especially challenging for small businesses. Larger companies are more likely to achieve a return on investment due to greater utilization of the platform's capabilities.

Positive

I used to compare UiPath Platform with Microsoft Power Automate, which now also has advanced workflows with triggers. However, UiPath Platform remains ahead due to its new capabilities and resolved issues with selectors.

Positive

The use of agentic automation in UiPath Platform allows for decision-making based on data analysis. Previously, bots relied on predefined rules, but now they can use AI agents to improve decision-making accuracy.

The challenge for RPA with UiPath Platform is mainly in document processing, especially in large enterprises. Automation, enhanced by AI, brings significant benefits to handling approvals and other document-intensive tasks.

I would rate this review an 8 overall.

Positive

My main use cases for UiPath Platform are finance and HR automations.

We use Document Understanding with our accounting team to process invoice billing. That team was previously going through email, downloading all the invoices, and manually transcribing the data into our system, RightAngle. Now we have an automation that scans the inbox, downloads the invoices, and extracts the data we need. We perform human-in-the-loop validation if the confidence value does not meet our threshold, and then we send that data automatically into RightAngle.

I believe the platform should continue expanding in terms of new capabilities and new AI use cases. One area where we would benefit from AI capabilities is agentic healing, and we would like to see that developed further. We experimented with it when it first came out but did not have much success, so we have not pursued it again yet. Triaging is a significant pain point for us every morning. We have 250 automations running daily, so keeping up with triaging when things break is definitely a challenge. That would be an area where improved capabilities would benefit us.

The feature of UiPath Platform that I appreciate the most is Document Understanding.

We use Document Understanding with our accounting team to process invoice billing. That team was previously going through email, downloading all the invoices, and manually transcribing the data into our system, RightAngle. Now we have an automation that scans the inbox, downloads the invoices, and extracts the data we need. We perform human-in-the-loop validation if the confidence value does not meet our threshold, and then we send that data automatically into RightAngle.

We are starting to use UiPath Platform's agentic automation capabilities. We do have a conversational agent in a proof-of-concept phase, but nothing production-facing yet.

On a scale from one to ten, I would rate UiPath Platform overall as a nine. We are huge fans.

I would recommend that organizations considering UiPath Platform start with a small proof-of-concept. Find that one use case that has a clear return on investment and is highly manual, and be able to use the full breadth of UiPath Platform. If you have a use case for invoice processing or Document Understanding, I think that is where I would start because that is where the platform is heading with newer capabilities. Start with that first use case and continue expanding from there.

I have been using UiPath Platform for six years.

My overall experience using UiPath Platform agentic automation capabilities is good. With any of UiPath Platform's products that we have seen, when it is new, there are some bugs that need to be worked out. We have encountered our fair share of bugs, but the capabilities are promising and we do enjoy using them.

We were on-premises for the first two years, and then we moved to the cloud. The cloud has been much better for us in terms of getting access to new functionality and being able to scale more quickly. When I joined the team, I started as an RPA developer and we had four automations; now we have 250. Much of that growth has been attributed to moving to the cloud, gaining access to new capabilities, and being able to advocate to our business users the full breadth of UiPath Platform. When we were on-premises, we were focused strictly on RPA.

Prior to adopting UiPath Platform, we were not using another solution to address similar needs at Kwik Trip.

What worked well was getting the first few use cases up and running with UiPath Platform. Our HR department had clear work instructions, which made it straightforward for us to translate that into automated processes. Where we have encountered some pain points is when we move into new business units. Some of the business units at Kwik Trip do not have process documentation, so helping them build that out and understanding what we need to develop for automations has been somewhat challenging. Additionally, our daily triaging presents a significant challenge. My team is small, consisting of myself as the overseer and four RPA developers. We spend approximately the first hour of the morning triaging to ensure things ran overnight as needed, since our business users rely on the automations to function.

We did not consider any other solutions before selecting UiPath Platform. We received a demo of UiPath Platform and that was sufficient for our decision.

For our internal auditing team, we have a Coded App that includes a conversational agent hooked into our UiPath Platform Data Fabric on the backend to help them get questions answered on particular data points for their processes.

The main benefit we have achieved through leveraging agentic automation is a much quicker speed to value. This has allowed us to get up and running and provide value for our business users much faster than we otherwise would have been able to do.

The biggest benefits I have seen from using UiPath Platform Academy are upskilling our team more quickly. With new capabilities, for instance, we have just started using Coded Apps. Our team did not have prior knowledge on how to use them. We have a technical account manager who works with us and has been great, but getting that actual training and certification for Coded Apps has been a great way to upskill my team.

I would not say that we are very active in the UiPath Platform community. We are located in Wisconsin and we used to have a Wisconsin UiPath Platform User Group. I do not think we have that anymore, and that is something we would like to get up and running again with other companies in the region. In the community, we are active on the forums, not really answering questions, but we use it as a way to problem solve. Outside of that, we are not heavily involved in the community.

On the training side, the main concern we have is with conversational agents. They have to be built in Studio Web, and Studio Web is not our favorite because it can sometimes be slow and laggy. Once we have it up and running, the functionality has been good, but it has been slower on the Studio Web side than we would prefer. We use Studio Desktop primarily, so if we could build conversational agents in Studio Desktop, that would be our preferred method.

I rate UiPath Platform overall as a nine out of ten.

My main use case for UiPath Platform is for diagnosis to identify delays or problems. It helps companies manufacture computers. UiPath reads invoices, extracts required information, enters it into the company's system, checks the information, and sends emails automatically.

In my organization, what I find very useful is that UiPath reads documents, extracts customer and policy information, enters the data into the insurance system, checks whether required documents are available, and sends notifications automatically. This saves time, reduces cost, improves customer service, and helps focus on important work.

In my opinion, the best features UiPath Platform offers are automation, document understanding, AI plus automation, system interaction, monitoring and reporting, human plus robot work, cloud platform, and security.

I find system interaction the most valuable feature in my day-to-day work because it connects with different components, such as Excel, CRM system, emails, and websites.

I do not have specific suggestions on how UiPath Platform can be improved.

I have been working in my current field for four months.

UiPath Platform is stable and reliable, and it has a good monitoring system.

UiPath Platform's scalability is rated at 99.9%.

The customer support from UiPath Platform is rated at 99.9%.

I previously used manual processing and basic scripting before switching to UiPath Platform for its advanced capabilities, better integration, strong governance and security, and easier scalability, also providing better scope for combining systems.

My experience with pricing, setup cost, and licensing reveals that the main challenge is the complexity of pricing options and selecting the right plan. Overall, the investment is justified by the time savings, efficiency, and scalability of automation.

I have used UiPath Academy to learn automation and improve UiPath skills.

I use coding agents to help build or troubleshoot automations using UiPath Platform.

I have seen a positive return on investment from UiPath Platform. For example, automation has reduced processing time by approximately 30 to 40%, saving around 50 to 60 employee hours per month.

My experience with pricing, setup cost, and licensing reveals that the main challenge is the complexity of pricing options and selecting the right plan. Overall, the investment is justified by the time savings, efficiency, and scalability of automation.

Before choosing UiPath Platform, I evaluated other options such as Automation Anywhere and Microsoft.

I would recommend starting with a few high-volume repetitive processes where automation can show clear time and cost savings, as well as robust security.

I am exploring agentic automation to overcome challenges and complex decision-making, reducing manual work, and making faster decisions by combining people, robots, and AI agents.

For the specific use cases where agentic automation is being used to address these challenges, in incoming insurance claim documents, the robot can extract and enter the data into the system, while employees can handle exceptions of complex cases. This will reduce manual work, speed up the claims process, and improve accuracy by keeping humans informed.

Agentic automation has helped improve process efficiency and reduce manual effort. For example, in document and claim processing, I have seen approximately 40% improvements.

The approach to coding agent integration in UiPath Platform stands out because it combines AI agents, robots, and humans.

Adopting UiPath Platform for coding agents has measurably increased development speed and automation coverage, with development time reduced by approximately 30 to 40%, while troubleshooting and revision time reduced to around 20 to 30%.

Overall, UiPath Platform is a strong and user-friendly automation platform. My overall review rating for UiPath Platform is 9.5 out of 10.

My use case involves developing robots because I worked as a consultant before and worked with multiple domains like banking, insurance, and healthcare, where I automated monotonous processes. This is my use case where we build a robot, and that is what is mainly used for this tool.

What I appreciate about UiPath Platform is that it is very user-friendly and continuously updates the product according to market trends, which I prefer compared to other competitive tools.

UiPath Platform has reduced human error and freed up time in many cases where we have removed the entire department, and in many cases we have freed half of their work. As a consultant, I can explain this in technical or non-technical terms. We do not talk about the hours we saved; we talk about the FTEs, which means the full-time employment we saved. I think we save approximately five or six FTEs in a year.

An area where UiPath Platform has room for improvement is that they do not have a local source code saving opportunity where we need to save it in our local file or a local PC. They do not have that capability compared to Blue Prism, which directly saves the source code in a database. In UiPath, they don't have that opportunity. Even if I lose my laptop and develop personally, if I lose my laptop, then the entire source code is gone. The tool should not be device-dependent; it should be a cloud-dependent tool.

I have been using UiPath Platform since 2017.

My thoughts on the stability of UiPath Platform are that sometimes we have an issue where they do an update from their side that impacts our robots, especially on a weekend, which is a disaster. I would give it a 4.5 out of 10.

I would rate the scalability of UiPath Platform as highly scalable because they have already integrated a lot of AI features inside the tool, which is truly appreciable. On a scale of 1 to 10, I would say 9.

I would rate their technical support as an 8 out of 10.

Positive

I would recommend UiPath Platform to other users, and the first important advice I would give is to check out UiPath Academy, which is very good. Also, the community edition, which is available online from UiPath, allows us to use the tool and learn on one single platform. That is only provided by UiPath. I recommend UiPath Platform because it is user-friendly and cost-effective, and we can get our ROI within six months.

I have not started using the agentic automation in UiPath Platform because I took a course last year at a conference, and I think we have not got any use case for that. I am in dialogue with my management on how we use that going forward because it is still emerging, so we have not got any use case for that.

My thoughts on UiPath Academy courses are that the first thing is they are free, and the second thing is they have a lot of useful insights where it gives the complete product overview and what is included. The missing part is that as a course, we need proper understanding of English or proper communication skills, which is boring when compared to all the other courses available online.

When I compare UiPath Platform with other products, I see that everything is perfect with UiPath Platform in terms of pricing, user-friendliness, capability, and efficiency. I would give it a 9 out of 10, while for other products, I would give 7 or 6 because there are a lot of other flaws in those tools. The only problem I have is that it is device-dependent, and that is the reason I have taken one point down from UiPath Platform.

On a scale of 1 to 10 for pricing, I rate UiPath Platform between 6 to 7. UiPath made a complex design on the licensing part. Each license has different pricing, such as a developer license, production license, or tester license. They made it not very simple. If you compare with other tools, they made it very simple. You buy a production license and get a developer license along with that for free. I think that looks very simple.

The hands-on users of UiPath Platform in my organization would be around 15 to 20. It is a public sector in the whole of Denmark. If I include that, we have around 300 or more developers in the complete Denmark public sector, and in my department, we are around 10. For usage, we have around 300 or more robots.

I do not think the solution requires maintenance; it is not a complex one. UiPath made it very simple, and I appreciate that.

My take on the AI aspect of UiPath Platform is that it is the next future. I think it is also an emerging area where people think AI can do everything, but it is not true; it still needs to be checked. The robots are the main important thing for sourcing the data to the AI. Both are very important. AI is the future, but not so early.

I would rate this review an 8 out of 10 overall.

The main use case initially involved financial close operations, where we used bots to complete repetitive financial close tasks as part of the Berkshire Hathaway Group. Currently, as a partner, I use this primarily on large transformations that customers are undergoing, whether it is on SAP, Oracle, Salesforce, Workday, and other platforms. We utilize Test Cloud extensively, which has all the features of Test Cloud being utilized.

We have automated many financial use cases for most of our customers and suggested it to help them adapt quickly, along with logistics and order management use cases. Agentic AI helps us create thousands of orders in a day for testing or business purposes, replacing a process that used to take close to a month.

Prior to adopting UiPath Platform, we used Tricentis as another solution to address similar needs. However, UiPath Platform has proven to be much faster and more reliable.

The features of UiPath Platform have benefited my organization immensely, as a lot of time is spent creating things manually, particularly for large transformations. We create a lot of test cases for the business process manually, but with the Agentic AI version on Test Cloud, we ran through all the requirements documentation and uploaded all the requirement documents. It provided us with the workflows and the test cases or test scenarios to be tested, saving us probably about two to three months of time. In a project of fifteen months, three months of savings is almost twenty percent savings immediately. Secondly, we continue to use this for automation, converting the manual test cases into automation immediately, which saves an additional two months on our overall testing cycle. Roughly about thirty to thirty-two percent of overall time savings translates into millions of dollars for all the companies involved.

I find the Agentic AI version on the cloud of UiPath Platform the most valuable.

By leveraging Agentic automation, we have achieved a minimum of thirty percent acceleration in our initial use case with Agentic AI in converting requirements to test cases. We have also saved about fifty percent of the time spent on automation by using the Agentic AI version.

My overall experience using UiPath Platform's Agentic automation capabilities has been absolutely fantastic. We have used Tricentis and many other tools, including SAP Joule, but UiPath Platform's Agentic AI has significantly sped up many processes and helped us overcome past issues we encountered.

I believe UiPath Platform could be improved price-wise, as I believe the Test Cloud version currently prices based on the number of transactions. If you have one hundred test case scenarios and execute them just ten times a year, it totals one thousand executions based on that pricing model, which is very good. Additionally, if they could extend the cloud capabilities of Agentic AI further, it would be beneficial since on-premise customers may have to spend more on servers. If everything could be put in the cloud, they could save on that.

My thoughts on UiPath Platform's user community are that it can definitely improve. In my twenty-five years of experience, including on the influential council for SAP and Salesforce, I have observed that other user communities are more broadly covered with greater engagement. While UiPath Platform's community is really good, I see room for improvement in forming user groups, possibly region-based or something similar.

I have been using UiPath Platform for the last fourteen years.

There was initial slowness in responding when a service ticket was raised, but I believe that has improved, and I do not see that challenge anymore.

Before selecting UiPath Platform, we considered other solutions, specifically Panaya, Tricentis, and UiPath Platform itself. Most customers preferred UiPath Platform due to its ease of use, enabling even individuals without technical knowledge to automate processes, making it a user-friendly tool.

My experience deploying UiPath Platform is absolutely positive. For example, deploying Tricentis could take anywhere from six to eight weeks for our customers, whereas with UiPath Platform, we have managed to achieve deployment in just a week to ten days, showcasing its adaptability and quick deployment capabilities.

What stood out to me during the evaluation process, both positively and negatively when comparing these options, is how UiPath Platform adapted technology quickly, bringing AI to the forefront as a pioneer compared to many other AI platform vendors. The reliability increased confidence among users significantly.

We use the initial capability to convert requirements into test cases, and the second one we use is converting those test cases into automation. These are the two major capabilities we are using.

Agentic AI's ability to extract data points initially needed human review since, when we started working with it, it was thirty percent accurate and required seventy percent human review. However, it has learned a lot, and now we trust the Agentic AI version at least sixty to seventy percent, which is a significant change we have seen.

We saved close to eighty percent of the time extracting data points with Agentic AI because it takes away a lot of human effort needed to analyze the data. For example, if it is an SAP transformation, there are huge changes in understanding the Signavio or the BPMLs. The Agentic AI on Test Cloud helped us convert those Signavio and BPMLs into immediate business process scenarios based on our customer's business process, helping us kickstart our design faster.

My team has used the vendor's UiPath Academy courses.

The biggest benefits from UiPath Academy come from when we got into a new customer with specific requirements to utilize the entire Test Cloud. Initially, our team was only using automation, but with the academy, we accelerated our entire testing lifecycle, which is significant for us as there are multiple stages of test cases we create. We were able to effectively use everything through the Agentic AI version.

The factors leading me to consider optimizing our approach included spending extensive time on manual tasks despite having automation capabilities. With UiPath Platform, we have seen a significant reduction in that effort, as UiPath Platform Agentic AI provides around ninety to ninety-five percent automation compared to just forty to fifty percent with our previous system.

My advice to other organizations considering UiPath Platform is to understand that it is not just about adopting new technology. The adaptability, ease of usability, and how to engage business users beyond the user community are critical. It is important for everyone in the enterprise to start utilizing this, as quality and functionality are not just one person's responsibility in an organization. If the entire organization can adopt these practices, it will help scale overall productivity. I would rate this platform a ten out of ten overall.

My main use case for UiPath Platform is that we had an engine which had invoice, PO, and GR. We used to get three inputs from the users. We used automation, email automation, Excel, and everything in this application. I'd say this is the best use case.

A specific example of a process I automate with UiPath Platform is whenever we need to check whether the invoice, PO, and GRN are matching or not, as well as a decision engine which is an AI agent that takes the decision and later posts information in SAP as well as sends an email to the user. This workflow works.

The impact of this decision engine and SAP automation on my daily work and team efficiency is that we have automated this using document understanding models for extraction and posting that in SAP. It has turned out to be better results and we have cut down the unnecessary tasks of the humans.

In my opinion, the best features UiPath Platform offers are Excel automation, Outlook or any kind of mail automation. It provides web scraping as well, front end, and it has computer vision as well. It has integration services, API automation, and you can custom build connectors. You have integration services, and you can custom build that. You have document understanding now, you have IXP intelligent process, and you have agentic AI automations. We can build agents, we have UiPath Master, UiPath Flow, case flow, and case. Different kinds of workflows we can build. UiPath has better capabilities for low code and no code as well.

Out of all those features like Excel automation, computer vision, integration services, and low-code/no-code, for day-to-day automations, we use all these things. I would say that the improvements which have happened in document understanding and the agentic, low-code, no-code applications are usually what we use. The improvements which have happened in the document understanding as well as in the agentic side, as well as integration services are standout, and we appreciate them from the UiPath side. We have benefited a lot from these kinds of new features and platform capabilities which UiPath Platform provides for us.

Areas where UiPath Platform can be improved include the licensing part. The licensing at their UiPath end is a complex licensing structure. There is also a steep learning curve which is okay for users who have been using it for a long time, as they understand what it provides and how it can be learned and implemented. If a new user comes in, then it is a difficult task for them to explore all the capabilities. If you want to use all the capabilities with a limited amount of time, it will be a difficult task.

I have been working in my current field for around 3.5 years.

UiPath Platform is stable.

The scalability of UiPath Platform is good. We can automate different kinds of tasks. Every year it comes with some kind of a new feature, and we have a structured licensing as well, with scalable features available.

I would say UiPath has the best customer support, and they have been providing it for a long time.

We have used different solutions, but not for this specific purpose. We have been part of Automation Anywhere and Blue Prism. When it comes to UiPath, it is more user-friendly compared to Blue Prism and Automation Anywhere, and the community and service are also better with UiPath.

UiPath Platform has impacted my organization positively, as we have seen cost savings in the speed at which it delivers with accuracy, and we have got a good ROI as well. The accuracy and the speed and the capability are commendable.

Specific outcomes or metrics I've seen include that we have automated three to five big scale automations. There used to be a lot of manual entries in SAP and these things and extraction as well. We have reduced that to 70% of the manual human interventions. Only 20% remains. The speed at which it works means a low time is required to complete. The chain of work is reduced, so the cost paid on it was reduced. The operations have excelled, the accuracy is good, and it all reflects in the cost savings.

We have seen a return on investment after automating the invoice and PO matching engine. We have reduced it to 80% of employees, and the speed at which it automates, along with the accuracy, brings good ROI as well. We have utilized humans elsewhere, which I would say can be relevant for the position.

My experience with pricing, setup cost, and licensing is that this is one drawback that UiPath has. Previously, there was a better licensing structure. However, when it comes to agentic and new IXP features being launched, there is a little complexity in the pricing and structure that we need to understand. That is one thing I would say to UiPath to improve.

Before choosing UiPath Platform, we evaluated other options such as Automation Anywhere, Blue Prism, and Power Automate.

My advice for those looking into using UiPath Platform is that it provides good platform capabilities right from background automation. You have OCR engines, and you can integrate it with different kinds of third-party services as well. UiPath is better, good, and easy to go. You can start from anything and anywhere, and you have good customer support. The only thing I would mention is the custom setup; other than that, everything else is great with UiPath. I would rate this platform a 9 out of 10.

The reviewer works primarily with Maestro Flow, Agents and IXP to consolidate data from multiple systems during a booking process. Documents are gathered and combined, then IXP extracts the relevant data, which is routed to the Action Center for human review. Once validated, a transformation agent takes over before sending the data to the end system. This blend of humans, agents, and system data substantially 
cuts manual effort while keeping a human-in-the-loop checkpoint for data validation.

This combination of Maestro, IXP, and agents has enabled projects that would previously have been rejected as infeasible using traditional automation approaches. Many prior proof-of-concepts using conventional methods failed, but this integrated approach has had a positive impact at the organizational level and helped win more projects, despite an initial adjustment period.

IXP (document understanding): Previously, extracting data required extensive training and annotation of documents. With IXP, the process is prompt-based—upload a document, write a clear and precise prompt, then validate and refine. This is especially valuable in scenarios involving 150+ document templates where traditional training-based extraction isn't feasible, since collecting and annotating that many document variants would be impractical. Extraction quality depends heavily on how well the
prompt is written, but the time savings over traditional document understanding are substantial.

Maestro (process orchestration): The standout feature is the ability to retry a failed transaction at the point of failure rather than restarting an entire multi-step process. For example, in a 10-process workflow, a failure at step 10 (e.g., an application login issue or maintenance downtime) can be retried directly, without rebuilding the recovery logic that frameworks like REFramework would typically require. Maestro also provides visibility into all running instances and includes livestream demo capability, which has made it easier to showcase workflows to business stakeholders (previously this required screen-sharing from a VM; now it can run unattended with live visibility. Live stream feature added up a great advantage).

Organizational impact: This combination of Maestro, IXP, and agents has enabled projects that would previously have been rejected as infeasible using traditional automation approaches. Many prior proof-of-concepts using conventional methods failed, but this integrated approach has had a positive impact at the organizational level and helped win more projects, despite an initial adjustment period.

Studio 2025 interface: The redesign to mirror Studio Web has made the IDE less user-friendly than previous versions, at least during the initial adjustment period.

Action Center row duplication: When reviewing multi-column, multi-row data (e.g., 15–20+ columns), users currently must manually re-enter every field for each row even when only one or two values differ between rows. A "duplicate row" feature would let users copy a row and edit only the changed fields, saving significant time. Without it, some users abandon the review and reject records outright.

Storage bucket timestamps: A feature request has been submitted to expose the write date/time for files in storage buckets.

Regex visibility in Action Center: Validation conditions written as regex expressions are currently visible to end users in the Action Center UI. Ideally, only a human-readable label should display, not the underlying technical expression. A feature request has been submitted for this as well.

None of these are considered blockers—more minor refinements.

UiPath Exp - Used for four to four and a half years.

IXP had some early model limitations, but recent model versions have performed well
with no significant concerns.

Rated as good, since all systems and services can be consolidated within a single
ecosystem.

Rated positively. Support tickets typically result in a direct call from an agent, along with 
an email trail, ensuring unresolved issues get followed up.

Briefly evaluated Blue Prism but has not used any other RPA platform in production,
citing UiPath's market leadership as the deciding factor.

Considered straightforward, especially for those working on live projects. Best practices 
take time to learn, but the core logic is easy to pick up.

Delivered through a partner relationship with UiPath.

Strong ROI, primarily through freeing up FTE capacity previously spent on manual tasks. The combination of agents and IXP enables automation of more complex tasks, including autonomous decision-making, which extends automation beyond conventional 
use cases. Cloud-based development also reduces development time.

No specific cost commentary provided.

Rated the platform 10/10 relative to alternatives, citing the breadth of the ecosystem (apps, agents, LLMs, orchestration) as the key differentiator. Previously, deploying apps required going through organizational DevOps; now basic apps and dashboards can be
built directly within the platform.

UiPath Academy is considered a mandatory, high-value resource for staying current on both new and legacy features, offering practical, example-driven content useful for beginners and experienced developers alike. That said, hands-on project experience is viewed as more valuable than academy content alone.

UiPath community (workshops, meetups) is seen as a major differentiator,
helping users stay current and experiment with new features.

Agent usage is still limited—so far used mainly for a simple name-mapping/conversion task via database lookup. Proof-of-concept work with agents has gone well.

Agent trust layer / data trust layer: Data security is good, with masked data feeding into LLMs ensuring strong data privacy.

There are many use cases, and the current one is vendor invoice management. Vendor invoice management is a process where we receive invoices from vendors, reconcile them, verify the check from SAP, and then post it on SAP. In UiPath Platform, we are using UiPath Studio and UiPath Orchestrator. For reporting, we are using UiPath Insights. We are also using UiPath Forms and Apps where human decision is required in cases of getting approval for verification. We use UiPath Forms on the Action Center, and post-approval, we get it posted on SAP.

UiPath Platform is helping us in categorizing workflows because we are using long-running workflows. We send a request to the human, and once the human approves or rejects, we take a decision. UiPath Platform Forms, long-running workflows, UiPath Orchestrator, and UiPath Insights dashboard reporting for each stage are used for this process.

There are many best features available in UiPath Platform. Currently, we are getting used to UiPath Platform Document Understanding, UiPath IXP, and UiPath Action Center. Going ahead, we have UiPath Platform Autopilot and UiPath Platform Agents, which is a pretty extensive list of useful features.

Document Understanding gives us the flexibility that with IXP, we don't have to train the documents. We just upload them and the AI does the work for us. We have all important fields in the invoice extracted for us. This reduces the manual workload and is very useful. The Action Center provides a user screen where all the data extracted by the agent or UiPath Platform is shown on the screen, and the user can decide whether this is correct. If it is not correct, they have the option to override the values there and we can continue. That is a good feature.

Agents are an evolving feature, and UiPath Platform is best suited for complex processes compared to other tools in the market. With other tools, we cannot code it for complex processes, but here, UiPath Platform gives us the feature to integrate any amount of complex processes. It has a lot of features with all modern things done with ease. UiPath Platform has brought us a lot of projects and is helping us in our day-to-day life. We have completely automated our HR system and everything is happening through UiPath Platform bots. There is a lot of positivity and people have become friendly with it now.

UiPath Platform can be improved by better handling of updates. Whenever there is something new, they keep forcing customers to upgrade. They should bring a feature that allows auto-translation for future updates to avoid the pain of upgrading every time they release a new package, as they remove some old features. This has to be addressed as it makes it difficult for users to keep up as new versions are approved.

The pain points include necessary updates to support documents or documentation. It would be helpful to provide real-time examples for a feature, usage, and configuration. While this is getting updated on UiPath Platform Academy, support documents updated with the latest information will be highly beneficial.

Redoing updates and manually updating the code for the latest features is necessary only because of these issues. Apart from that, everything looks good.

I have been using UiPath Platform for more than five years.

In the long run, we cannot judge something on the AI because it is still in the early stages. We are still not in a position to judge this appropriately. It is too early.

UiPath Platform gives a lot of options for scalability. We are using it and finding it very useful.

Customer support is quick, but sometimes they keep asking the same set of questions again and again, which delays the answers. Customer support is trying to support, but in most scenarios it gets delayed.

In our company, we directly started with UiPath Platform only. There were plans of using Microsoft Power Automate as well, but it is useful only for simple use cases. For more complex use cases, almost everything is done using UiPath Platform.

The ones mostly considered were Blue Prism and Automation Anywhere.

It was really easy because of our vendor. We had a partner who helped us negotiate the contract with UiPath Platform. The setup cost was not significant as we went directly with the cloud. The licensing was on a yearly model, which was fair and transparent.

We have used UiPath Platform Academy courses to transition for all new features such as the Action Center. Watching the exact videos helps us understand the exact steps, what to do, and what the outputs are. It gives us a good way to understand and learn.

There was definitely a lot of time saved with the RPA. We have stopped hiring in our product team and are managing with bots instead, which saves employee time. There are fewer errors and it allows a standard approach to follow as per the CoE.

You can go ahead easily with UiPath Platform after checking the pricing. Although the pricing is a little costlier than other market tools, you can leverage UiPath Platform components to reduce the workload on employees. It prevents new resource hires and makes the process more efficient and intelligent.

Governance and security are really good because we can implement guardrails now. You can bring in your model if needed. UiPath Platform gives the flexibility to integrate security in line with organizational needs.

Initially, the accuracy compared to local LLMs is good because they have integrated it with the cloud. Most things remain reliable.

We have not used it on a large scale yet, just for email classification and providing email responses. Going ahead, we plan to use more agents. Agentic use cases are deployed where fixed rules are better, and where scenarios are complicated, agents are more efficient.

UiPath Platform community is extremely helpful. You can post questions and receive support from experts around the world. This active community is a strong asset. I would rate this review as 8.5 out of 10.

My main use case for UiPath Platform involves working on various use cases in finance, supply chain, manufacturing, and pharma-based projects, ranging from a single bot to 200 bots.

A quick specific example of a use case I have worked on with UiPath Platform is invoice automation, planned order to production order conversion, confirmation, dunning notice, and payment run.

The invoice automation project starts from receiving soft copies of vendor invoices for which payment is expected, involving extracting invoice details from those documents, validating whether extraction is correct, going into ERPs to validate whether the mentioned details are correct as per the business transaction, and finally reviewing all compliance and applicable pricing before making a payment.

I use Agentic Automation in contract review and three-way matching of documents, taking decisions based on unstructured content and reprocessing transactions based on the unstructured information available.

I use Agentic Automation specifically for pricing agents to track commodity prices in the market, checking or simulating how my finished goods price would vary based on changes in commodities, what my EBITDA impact would be, and reviewing complete vendor contracts based on the purchase orders we floated while identifying or highlighting discrepancies.

The best features UiPath Platform offers include multiple features within the same platform, ranging from OCR to human in the loop, processing on a logical level as well as an AI level, covering traditional ML models to LLMs, the capability of compliance, governance, and observability.

Out of all those features, I personally find Agentic Automation the most valuable in my day-to-day work because that is the use case we work on daily, and that is where the industry is heading towards, with ease of use even without defining typical tasks, along with observability, compliance, and the AI trust layer; the platform provides everything.

Apart from the aforementioned features, we have Automation Pipeline or Automation Ops where you can discover use cases, maintain the pipeline, or complete the automation cycle on UiPath Platform, and the Process Mining feature of UiPath Platform is also very great but not many customers use it. Communications Mining is again a great backbone, but not many people are using it right now.

UiPath Platform has positively impacted my organization by reducing cycle time, decreasing costs spent on particular use cases, improving system availability, accuracy, execution speed, and meeting SLAs.

It has saved approximately 70 to 80 percent of the manual time it used to take, with SLAs always intact within the stipulated period, and the manual intervention of extracting details from documents, such as invoices or contract copies, has been reduced as it all happens on a system level now.

UiPath Platform has reduced human error and freed up employee time, allowing them to be released from tedious jobs and always providing the right information to make right decisions at the right time.

Regarding how UiPath Platform can be improved, there is not much on that level, but the platform is somewhat diversified in terms of multiple platforms and developing the developer community. In terms of business value, the upcoming governance needs to be a bit more robust and its applicability also needs to be enhanced.

For example, a compliance analyzer which runs for SOC 2 or PII masking and other GDPR rules tells whether it meets certain standards but is not connected to any certifying authority, leaving the source of truth questionable on the customer end. If it can be tied up to a certifying authority stating that it is compliant, it would add value, along with creating low-code, no-code apps dynamically where the layouts and screens render in real-time.

Regarding UiPath Platform's AI capabilities, I find its governance and security good, but it should be connected to a certifying authority for the certificates to add additional value.

UiPath Platform is stable.

UiPath Platform's scalability is pretty stable and it can be scaled to a greater extent without limitations.

Customer support is great as they provide on-time prioritized support.

I rate the customer support nine out of ten because for other tickets, apart from P1 tickets, they do take a bit of time to respond back on resolutions.

Before using UiPath Platform, we were making use of Microsoft Power Automate and to an extent Automation Anywhere. We switched since UiPath Platform offered everything on the same unified platform.

While I cannot disclose specific numbers, the annual intervention, processing data, and making judgment calls has significantly reduced.

The pricing was pretty good when we had a flex plan. The initial charge on the platform is built into the unified platform price which is a bit expensive, but if that can be eliminated, the pricing is good compared to competitors. Otherwise, UiPath Platform may fall into a lesser segment as other competitors offer lower prices for equivalent features.

We did not evaluate other options because we had already had clarity and exposure to other platforms.

I have not come across coding agents and have not used that feature.

We have used UiPath Academy courses and it has significantly helped us with features implementation. I have completed around 10 to 12 certifications on UiPath Platform, learning everything from the academy, and all the tasks we have performed are also based on the academy learning.

I think UiPath Platform's user community is really great. They provide online and offline connects for chapters based on local regions, and there is a DevCon which gives visibility on upcoming product features along with the insider portal where you receive early features for testing or beta versions and can even contribute back towards the platform's capabilities.

My advice for others looking into using UiPath Platform is that if their roadmap is leaning towards Agentic AI or automating mundane repetitive steps inclusive of cognitive or decision-making automation, this is the right platform to choose. I rate this solution a nine out of ten overall.