UiPath Platform Reviews

My main use cases for UiPath Platform are primarily around RPA capabilities, and I have over 100 automations built on it. 

I use a mix of both unattended and attended automation with UiPath Platform, alongside some intelligent document processing through document understanding, and I am also currently setting up a communication mining process for around half a million emails that come into our email box per year.

I have not used Agent Builder or Orchestration, however, I do use other capabilities such as Insights. We haven't delved into Agentic automation with UiPath Platform yet, although we have use cases planned for the future; we are currently focused on establishing the communication mining use case first.

I want to use agentic automation in the Treasury Management space, where we manage customer inquiries and requests, and I believe it can help replace the six employees handling the mailbox, which then goes out to 80 employees working on tickets and requests, showcasing a significant potential for Agentic automation.

I appreciate the capabilities of Insights in UiPath Platform for monitoring our automation, and I value our citizen developer program, where we have trained around 50 individuals without tech backgrounds to create automations, reflecting a forward-thinking approach where low-code solutions empower non-technical users to save time through automation.

I see room for improvement with UiPath Platform mainly in the hybrid strategy we're employing, as issues arise from the on-premise and cloud processing switch, particularly with document understanding, which can cause bugs. I believe moving completely to the cloud would alleviate these challenges, along with creating a unified development environment that avoids context switching.

To achieve a perfect score of ten out of ten for UiPath Platform, I would suggest simplifying the setup process for agentic AI; experiences with Microsoft's platform illustrate that user-friendly interfaces facilitate quick adoption without requiring extensive expertise. Intuitiveness is key, as Microsoft users find it easy to create agents without extensive training, a contrast to the more complex nature of UiPath Platform's current setup.

I have been using UiPath Platform for about four years.

I assess the stability and reliability of UiPath Platform as very good, noting that while there might be instances where a bot stops running, the real cause is often external factors such as our password manager updates, not issues with UiPath Platform itself.

Our organization has expanded its usage of UiPath Platform, recently renewing our contract for a three-year term as we continue to grow, predominantly investing in AI units for upcoming agentic AI and intelligent document processing needs.

I find great value in our partnership with UiPath Platform, where the support has been exceptional, as they meet with us regularly rather than having to rely on community forums. While some of my team members have interacted with it, we are not highly active within the user community due to the strong support from UiPath Platform.

My evaluation of UiPath Platform's support is that it significantly surpasses my experiences with Microsoft, where support often feels reactive rather than proactive. With UiPath Platform, I have regular meetings where they are aware of our challenges and offer timely solutions, whereas with Microsoft, I often have to restate our use cases and struggles.

I would give UiPath Platform's support a rating of nine out of ten. There are times we need to open support tickets, which indicates room for improvement although the overall support is still very strong.

Prior to UiPath Platform, I used Automation Anywhere. The primary reasons I switched to UiPath Platform were that we were trying to set up more unattended automation, but we were struggling with our virtual machines and getting Automation Anywhere to run consistently without issues and bugs. We started talking with other financial institutions and heard glowing reviews of UiPath Platform, which led us to do a proof of concept with it and decide to switch after.

Regarding the development environment, it would be beneficial to integrate everything in one place, such as building RPA and agents without switching contexts or platforms, which would enhance efficiency and simplify the process. I look for agentic automation to help with our document processing needs, and I am eagerly waiting for UiPath's promised agentic document processing capabilities.

It is challenging to quantify the specific ROI from UiPath Platform alone since we also leverage Power Platform, however, combined, we save over half a million hours annually in manual processing time, which is crucial as 2,000 hours saved equate to one full-time employee. This has allowed us to avoid replacing positions through attrition, thus funding my department, which relies on positive ROI as we track our efficiency ratio of saving the bank eight hours for every hour we work.

We did consider other RPA vendors when we initially went out there, and we conducted a general RFP looking at several other vendors, including IBM for some needs and Blue Prism, as we selected Automation Anywhere the first time about seven years ago. Blue Prism was definitely among the vendors we considered back then.

Regular RPA is effective for processes with defined rules. For our needs, agentic AI is better suited as we require a solution that can make more human-like decisions, recognize patterns, and cater to the free-form nature of incoming emails, unlike RPA, which relies on set parameters.

UiPath Academy courses are part of our citizen developer program, along with internal training that we developed to align with our bank's best practices and coding standards. 

We utilize Google Cloud as our primary cloud platform. 

My advice for someone considering UiPath Platform is to start small to ensure the processes function smoothly before scaling up, as it is easier to fix smaller workflows than intricate ones. Additionally, hire individuals who are curious and eager to learn about UiPath Platform technology as it continuously evolves.

I would rate UiPath Platform a seven out of ten, appreciating their efforts to keep pace with rapidly changing technology, though it is difficult for any platform to excel across all aspects, which presents an ongoing challenge.

We're using the solution for test cases.

The biggest benefit of these features for our organization is giving the ability to the whole company, or whoever needs to see the information about our test cases, one place to go and look. We're not scattering across many different applications and reports. It's all in one place.

The features of UiPath Platform we appreciate most include Test Manager and being able to integrate with everything we need. 

UiPath's user community helps significantly. There always seems to be someone to ask a question and someone to give an answer or reply. It's easy to find answers to questions that might not be standard.

I'm not sure how UiPath Platform can be improved. The Studio can sometimes look cluttered. If there's some way to streamline that or make it a little easier to read some of the modules, it might be better. I do a lot of test case work, and I would love to see more or better reporting of failures or reasons why something failed.

We are technically in the third year of using this solution, or slightly shorter than that. We are still expanding and trying to grow more with what we're doing.

The stability and reliability of UiPath Platform is wonderful. We have very few problems with it. We have more problems with our infrastructure than we do with UiPath Platform.

UiPath Platform scales very effectively with the growing needs of our organization. Our processes seem to grow and what we do with it and the amount of data we handle with the processes we have now and that we're building is almost seamless.

Customer service and technical support are very responsive and quick. Anytime we have a question, someone is ready to pick up a phone or answer a quick email. 

On a scale from one to ten, I would rate customer service and technical support a ten since it's always accessible, always there, and very responsive.

Positive

We had legacy-type things, such as C# and Selenium for testing, and we really had nothing for RPA before selecting UiPath Platform. Someone who had previously used UiPath Platform came on board and recommended we look at it. Based on their recommendation, we have used it and love it now.

I haven't handled the deployment process. 

I have seen a return on investment with UiPath Platform. While I don't know the exact numbers, some of our processes that would take days now take minutes. Time-wise, we have seen a return on investment.

My experience with pricing, setup cost, and licensing was perfect. I didn't have to handle any of that.

Prior to adopting UiPath Platform, we weren't using another solution to address similar needs. We first started with UiPath Platform for RPA processes to automate processes. Everything was manual and taking forever. On the testing side, we would use Selenium for testing.

We don't yet use agentic. 

I recommend putting UiPath Platform on your short list and making sure that it's going to do what you want it to do. 

I would rate UiPath Platform nine out of ten, as there are minor things that could be improved.

Our main use cases for UiPath Platform are trying to automate as many processes as we can through our company to improve productivity and to reduce mundane tasks for our organization.

I have been using the agent features recently on UiPath Platform, so I have been building agents to supplement some of our processes. I have really been enjoying the agent and agent builder process. 

The time to market with the features of UiPath Platform, to be able to quickly spin up a POC and then put that in production within weeks to months versus sometimes years is significant. It is a much quicker process.

My overall experience using UiPath's Agentic Automation capabilities has been good. I and my teams have used the vendor's UiPath Academy courses. I had to do extensive training because I was fairly new to the team. I found my best way to learn the product was actually using the product. I went through training, but creating POCs or demos helped me learn better.

Regarding the value gained from being part of UiPath's user community, I am somewhat new to the team. I have been getting involved with community activities, and being able to talk to other companies with similar enterprise-type solutions has been valuable. Reaching out to the community has allowed me to talk to product developers and engineers.

UiPath Platform usage is expanding every day. We are a large company with many use cases, and either by word of mouth or through our product owner, it seems to be growing rapidly. I use Agentic AI, and our current experience with its ability to extract data points has been doing really well. It requires fine-tuning, but the data we are getting back is within a threshold of between 85 and 90% accuracy.

An example of time saved with Agentic AI would be taking customer information from numerous emails that would require manual human processing. Running an Agentic process takes minutes compared to what could take an adjuster anywhere from an hour to days depending on the information volume.

We use IXP and RPA processes with UiPath Platform for many of our automations. Our organization has automated processes with UiPath Agentic Automation in all aspects of our company, primarily focusing on frontline workers. By leveraging Agentic Automation, there are definite cost and time savings.

The biggest thing for us regarding how UiPath Platform can be improved is that the product itself seems to be evolving, however, it does not seem to keep in mind enterprise solutions. It seems to be focused more on small to mid-range companies. 

The company I work for is a large enterprise and it seems enterprise features are an afterthought. Focusing on enterprise-type solutions and then working with those enterprises to help build the product is key.

I have been using UiPath Platform for probably four to five years.

It seems to be pretty stable and reliable in my assessment of UiPath Platform. I have experienced downtime, crashes, and performance issues with UiPath Platform. That said, whenever we have issues, we open an incident ticket and I feel the response from support is good with good response rates.

UiPath Platform has the capability of scaling with the growing needs of our organization. I know there are challenges we run into, however, it is a growing platform. We are still trying to figure out the limitations.

I would evaluate customer service and technical support for UiPath Platform as pretty good. We run into issues where there is a lot of back and forth unless we put it on urgent, we do not hear things right away. Support could be a little bit better; however, for the most part, it is pretty good. 

On a scale of one to ten, I would rate customer service and technical support as a seven. As an enterprise customer, when we have mission-critical applications that need support, it would be nice to have a different tier of support.

Positive

Prior to adopting UiPath Platform, we were using Blue Prism.

The deployment was painful. We're an enterprise. So we're building some things in a non-prod environment in a tenant, and then trying to move things to a production tenant has been extremely difficult. We know that there's new things coming to help with that, however, right now it's very challenging.

Regarding return on investment with UiPath Platform, it is still unknown as they are still working on the numbers to figure that out.

Our PO handles all pricing, setup costs, and licensing aspects, so I have not had to deal with much of the pricing.

Other platforms Microsoft products, Power Platform, and Blue Prism were products we used before selecting UiPath Platform. 

I was not involved with the evaluation process comparing these options. The factors that led to considering a change were related to cost, complexity, and the ability to do certain things that one product could not offer that the other could.

I would rate UiPath Platform an eight out of ten. 

If you are interested in UiPath Platform, my advice is to utilize the labs, including the new lab interface where you can test and POC functionality. If an enterprise is looking to see what the tool can do, getting hands-on experience and trying the functionality is important.

My main use case for UiPath Platform involves all the areas around testing, particularly Agentic testing, however, previously it was more about the test manager and the whole RPA field. 

I currently use all of UiPath Platform Agentic Automation capabilities, including the Agent Builder, Testing, and Autopilot. The only real use case we have implemented with UiPath Platform Agentic Automation is creating synthetic test data; the others are tests in our lab where we are trying out different solutions.

I really appreciate the agentic testing feature on UiPath Platform. For our organization, as a partner, we help customers by providing solutions for test data, which includes a recent agentic win that cuts the time by 80-90%. 

I currently use agentic AI. I assess agentic AI's ability to extract data points as effective, especially with all the capabilities and the new models that came in with the Anthropic model, which I appreciate greatly. It's developing rapidly with many new features, so I don't have to look for other platforms.

For one specific use case about creating test data in banking, it saves around 80% of the time, which amounts to approximately 100 hours a month for one client. 

The outcomes we've achieved by leveraging the agentic automation involve huge time savings when it comes to creating synthetic test data. My overall experience using UiPath Platforms agentic automation capabilities is overwhelming; I didn't expect it would be that good. It's so effective that we only want to work with that for new customers.

My team has used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy involve getting the whole team to a certain level of common understanding of the platform, which is essential because as a partner, you need certified people.

UiPath User Community is pretty new for me; I just came across it at the conference, meeting all the other MVPs. We are not in that program yet, but it gave so much back that we think maybe we will join them in our vertical, which is financial services.

UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features. Once you understand it, it's really easy to use, but it's a big step to get there, and I see that with our customers—they are afraid to use it because it still looks too technical for them. The pricing for UiPath Platform is pretty fair compared to competitors, but the licensing is complex and really hard for us as partners to understand which is the correct licensing for our customers.

I've been working with UiPath for seven years. 

I haven't experienced any downtime or crashes with UiPath Platform, however, sometimes it can get really slow.

UiPath Platform scales perfectly with the growing needs of my organization; I don't see any limitation there yet.

I can't evaluate customer service and technical support for UiPath Platform as I haven't been in contact with support; that's something my team handles.

Positive

Prior to adopting UiPath Platform, I used other solutions to address similar needs. The solutions I used included Tricentis Tosca, Cypress, Playwright, NeoLoad, Ranorex, and many others I can't name.

My experience with deploying UiPath Platform is that it's very easy; if you are on the cloud, it's straightforward. Even if you're not using all the cloud features, it's pretty easy to deploy.

I have seen a return on investment with UiPath Platform. One example involves an area where banks usually spend hundreds of thousands to even millions of dollars; if they all switched to UiPath Platform, they could save approximately 90% of the costs.

We are a long-term Tricentis partner, but they are not in the RPA field and only in testing. When it comes to Agentic, there wasn't any other option we looked at deeply. What stood out in my evaluation process is that we were already a partner in one area, making it easy for us to get to know the rest. The features of UiPath Platform were unique, and there wasn't anything else on the market. Normally, we do research and consider open-source options, but there wasn't a complete solution that we could showcase to our customers; it was actually the only option and a great one at that.

My advice to another organization considering UiPath Platform is to try it out with people who really want to explore new things, and they should get help if they are afraid to do so. 

On a scale of one to ten, I would rate UiPath Platform a nine overall.

We use the solution for building automations.

We significantly expanded our scale and effort to improve our throughput within the development team. So Maestro being able to have the business teams go in and actually wireframe their process for us out ahead of the development teams, that cuts down on the overall speed to develop. Since our longest part of our process is our discovery process, which we've now, you know, we take six weeks sometimes and getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

The orchestration of RPA workflows and the Maestro canvas are features of UiPath Platform that I enjoy the most. We've significantly expanded our scale and effort to develop and our throughput within the development team with these features of UiPath Platform. Maestro enables business teams to wireframe their process ahead of the development teams, which cuts down on the overall speed to develop because our longest part of our process is our discovery process, which takes six weeks sometimes. Getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

We have used the vendor's UiPath Academy course. UiPath Academy helps us ramp up people faster and scale a little bit faster. There's a lot of really good foundational knowledge in how to navigate the UI and how to use the product out of the box. However, for more advanced automations, it would be better if it was more curated. There's too much focus on the next product and not enough focus on making use of the current products that are in the platform.

To improve UiPath Platform, I suggest making a larger effort not just to solve the development timeline and time to delivery and time to value, but also focus on the process side of things for teams and companies that don't have a lot of time or understanding of their own processes. 

Deploying UiPath Platform could be better.

My team has been using UiPath Platform for about four years.

The stability and reliability of UiPath Platform are good. We have on-prem deployment. All the hardware is ours, so the stability and reliability is up to us. With the automations that we're developing, it just works when we develop it. We don't deploy it unless it works and then after that it usually requires very low maintenance.

UiPath Platform scales with the growing needs of our organization. That is why we chose it, actually. That is the primary reason. We feel it scales better than Power Platform and some other solutions. UiPath Platform was the logical choice because it could handle the volume that we needed it to handle.

Customer service and technical support for UiPath Platform is really good. They have excellent account teams that do their best to support us in every way possible. 

Anytime we have a problem, we always get it solved. When we give them a problem with the platform, we have an answer within hours. We get full attention and feel very good about their level of support and couldn't ask for a better technical team.

Positive

Before selecting UiPath Platform, we considered Power Platform, n8n, and Automation Anywhere.

Prior to adopting UiPath Platform, we were using Power Platform and Automation Anywhere to address similar needs. The factors that led us to consider a change were more about particular use cases that performed better in one tool or the other. Power Platform is really good for the decentralized citizen development community whereas UiPath Platform is more focused on developers and doing more digital integrations, digital layer automation.

The deployment could have been better. Basically, just for comparing it to Power Platform, it's all SaaS in the cloud. Orchestration is really invisible, however, I also think that's a drawback to the overall platform. With UiPath, you have to really understand how to build from a software life cycle perspective, or else you really don't accomplish much. It's a little bit more difficult to ramp up scale and embed. That said, once you have it built and the pipeline of automations built within UiPath, it actually goes pretty smoothly after that. 

We have seen a return on investment with UiPath Platform. However, my feedback is it's not our return on investment. Since we're doing these automations for other lines of business internally, the costs that we're recouping aren't our costs that we're recouping. Making that more transparent to us and how they're recouping their hard costs is also pretty critical to helping us expand and scale.

My experience with pricing and setup cost for UiPath Platform is that it's expensive for all components. It's very expensive, which then forces our hand to make it worth it. We then had to go and actually execute on the value.

When comparing solutions, both positive and negative aspects stood out to me. Power Platform is a platform, but it's a bunch of smaller products that weren't really thought out as an overall platform - individual products that are combined together in the Power Platform. With UiPath Platform, it actually feels an end-to-end platform that is fully integrated with all the different products that are in the ecosystem.

My advice to another organization considering UiPath Platform is to start small. The sales teams will tell you to take a big process and automate it. Start with the first step of any process anywhere. Your first step will always change the second step in the process. 

By automating that first step, take a stop or take a breather and actually look at what the second step is now. Does it need to change? Does it still need a human in the loop? Can we just go on to the third and fourth step instead? Do we even need a second step? It's about taking it one step at a time because when you start automating one step, it's always going to change everything that comes after that. Even though the sales teams are telling you to go big, target phases. First step, second step, third step, and just keep automating backwards from there.

I rate UiPath Platform eight out of ten.

I have many use cases for UiPath Platform: knowing your customers, insurance claims, accounting, payables, email driven requests like treasury operation, and supply chain manufacturing reconciliation.

UiPath Platform has positively impacted our engagements by reducing manual effort on repetitive, rules-based work, which shortens cycle times and frees teams to focus on higher-value activities rather than copy/paste operations. 

We also see measurable quality benefits, because automation improves consistency and reduces human error,especially when processes span multiple enterprise applications and data sources. 

Finally, having centralized orchestration and monitoring through Orchestrator, combined with structured enablement via UiPath Academy, makes it easier to industrialize automation (deploy, control, and continuously improve it) instead of running isolated scripts.

UiPath Platform excels in governance through security and compliance, eliminating the need for extensive audits and addressing European compliance requirements. I can automate and structure processes while connecting agents to make decisions and reason, then escalate to humans and make them accountable in the loop, which UiPath calls human in the loop for accountability. It serves as a backbone for IT development.

UiPath Platform has helped me achieve a reduction in process time between 50% and 90%. I see direct impact with this range. The platform is professionally well-structured, similar to using Microsoft Word or other Microsoft tools. I do not face problems with structured-based approaches, especially when using cases that have already been implemented rather than new cases. It provides payback within three months directly.

UiPath platform is, in my view, one of the best options on the market! why?
The RPA market still relatively young, and Uipath was one of the early leaders to industrialize enterprise RPA; it also brings RPA, AI, and human decision points together in a single enterprise-grade platform with strong orchestration and governance.
The main area I would still like to see improved for my use cases is the practical -agent learning curve- in production.

UiPath is clearly moving in the right direction with agent evaluations (including scoring) and the ability to turn real runtime traces into evaluation assets, plus simulations to test tools/escalations safely;

but getting from initial agent behavior to consistent, reliable outcomes can still take too much manual iteration. 

A more guided, managed improvement loop (recommendations from failed evals, drift/instability signals, and clearer promotion/versioning workflows within governance) would make agentic AI much faster to operationalize at scale, especially when external LLMs are involved.

I have been using UiPath Platform for seven years throughout my career.

Overall,Uipath platform has been stable for us in production.We’ve seen rare issues (typically tied to specific versions,environment constraints,or upgrade windows),but with disciplined release management and proper infrastructure sizing,reliability has been strong.

I have not personally run a very large-scale deployment(hundreds/thousands of robots).Based on customer projects and the platform’s architecture,Uipath is designed to scale when governance(standards, Orchestrator setup, monitoring, release management)is in place.

I haven’t opened many support tickets directly, but I’ve participated in support interactions with delivery teams. Experience is mixed: some engineers are excellent, but responsiveness and consistency vary. Overall, I would rate support 7/10.

Positive

I have not used any alternatives to UiPath Platform. For Agentic AI, I use AWS, but for Robotic Process Automation, I have not used alternatives. When you have the best in the market, which I believe UiPath Platform is, the solution is straight and reliable. I already have people on my team with experience and have developed relationships with UiPath Platform developers.

The initial setup had a learning curve for me at the very beginning, so it felt a bit confusing. Once I understood the platform concepts and the setup flow,getting connected and starting work became straightforward and quick.

I also appreciated that it’s easy to start with a free trial and then move to a paid plan directly using a credit card (e.g., American Express),which simplifies procurement for smaller or fast-moving initiatives.

We did use a consultant for the deployment:Transforia(independent automation consultancy).​

Transforia.fr supported the deployment end-to-end (architecture, setup, governance, and delivery standards) in close collaboration with the customer’s IT and business teams.​

Overall the experience was positive: having an experienced delivery team reduced onboarding friction, improved maintainability, and helped structure the rollout with clear prioritization and operational guardrails

Yes,Clear ROI has been observed with uipath platform,especially on structures,repetitive processes.We typically see process cycle-time reductions, in the 50-90% range depending on process complexity and how standardized the inputs and exceptions are.In the best cases(already well-defined processes that can be implemented and reused quickly),pauback can be achieved in about 3 months.

A good example is end-to-end invoice processing:automated captured (email/PDF),validation ( PO/GRN Ticket),approval routing,and automatic posting into the ERP.In practice,this typically reduces manual effort by roughly 50–70% and improves first-pass accuracy(often reaching the mid-to-high 90% range),which cuts rework and helps avoid late-payment penalties.Many teams at www.transforia.fr  also report cycle-time improvements—from about 7–14 days down to 1–3 days making it easier to capture early-payment discounts and improve vendor relationships.

Pricing and licensing for UiPath Platform can feel relatively fixed and premium, and it may be perceived as expensive—particularly when viewed from a small or growing-business perspective. If there were simpler entry tiers or more SMB-friendly packaging, it would likely make adoption easier for smaller enterprises; that said, for enterprise-grade programs the overall cost can be fair when the platform is utilized well and scaled with a clear automation roadmap. 

Setup cost is usually less about the software install and more about the broader implementation work(environment,security,governance,and robot configuration),so the true cost depends on how quickly the organization can standardize these foundations.

This is not a sales statement; the platform is robust and well structured (often compared to mature enterprise software suites),but smaller organizations with unpredictable volume or revenue can struggle with an annual commitment if ROI is not proven early,so the safest approach is to start with a high-volume, well-defined process, measure value fast, and then expand,because when business activity is continuous,the ROI tends to remain continuous as well.

I did not run a formal bake-off against other Robotic Process Automation vendors before choosing UiPath Platform; the decision was mainly driven by existing team experience, established internal know-how, and confidence in the platform’s maturity for structured enterprise automation. For agentic AI components, AWS services are used when appropriate, but for core RPA the focus remained on UiPath rather than splitting the automation stack across multiple RPA tools.

There are many challenges with automation,and every client faces challenges; however, when working with clients already using UiPath Platform RPA,challenges are limited because the environment is already built around structured automation.

Adding agentic AI on top of the same automation foundation typically does not create issues and progress continues and gives the enterprise a back bone where all RPA and aentic AI and user escalation are in one platform ;the real friction shows up when unstructured elements are introduced and the customer expects  -AI-only orchestration without budgeting for the extra runtime/robot capacity and exception handling needed to keep operations reliable.

UiPath Academy has been a key enabler since first starting with UiPath in 2019,and the training catalog is broad and accessible,which helps teams ramp up faster even when some technical modules are more demanding.

UiPath remains the best product option in many enterprise contexts,but for small entrepreneurs (e.g., in France) where annual platform cost is a blocker,and the resitance to change is a big deal , AWS-based automation building blocks can be a pragmatic alternative.

After deploying UiPath Platform, the delivery approach depends on the client base: if the environment is not yet well structured or the team is not trained, assigning a managed service for maintenance and operational support helps stabilize and sustain the automation program. 

My overall rating for UiPath Platform is 9 out of 10.

Our main use cases for UiPath Platform in our current operations as a bank revolve around streamlining processes and automating paperwork and busywork for all lines of our operational business.

We appreciate features of UiPath Platform such as Automation Hub, which is a really good tool for intake and evaluation. My developers love Studio; the whole thing. Orchestrations through that are great, and we're about to embark on Maestro next year, which has our business partners excited about being able to interact with that to bolster their processes.

From an intake perspective, Automation Hub is truly good at determining good prospects. You can use ROI, you can use the hours saved, and you can show the value for it. We've customized it to our needs to ask questions around risk and compliance and things of that nature, allowing us to do a more thorough evaluation of new opportunities.

Orchestrator works great, allowing us to do a lot of our monitoring directly through there. We've pulled in Insights as enabling us to look at our queues in real-time or near real-time to see how the performance of the bots is working. Maestro is fantastic as an interactive tool that allows you to create and build your processes directly in Maestro, dropping the bots and any AI agents all in one place, letting you start the process and see it happen in real-time.

My entire team has at least one certification from UiPath Academy. The biggest benefit we've realized from UiPath Academy includes having videos and great documentation that everyone understands. We conduct interactive sessions with our customer relation person and ask my developers to showcase what they learn. They see it in practice, get to practice it, and take a test to earn their certifications.

It's really hard to answer what areas UiPath Platform could be better as they are so far ahead of the curve. We work with another partner who's more of a think tank that talks to us about our agentic journey, which is a necessity for everyone moving forward. When they learned that we were using UiPath Platform, they commented that we had it right. We're looking forward to using the platform as the basis and possibly integrating third-party applications that have agentic capabilities while using UiPath Platform as the backbone.

I have been using UiPath Platform for three years.

The stability and reliability of UiPath Platform are fairly good. We encounter situations where things will go wrong, but it's typically system-related issues, not with UiPath Platform itself. 

Issues arise when a screen changes or a file format does not come over correctly. However, 99% of the time, problems are correctable very quickly, especially since we can monitor everything closely and respond before our business partners are even aware.

UiPath Platform scales with the growing needs of our company seamlessly. We can add robots anytime without issues, which positions us perfectly for scalability.

Based on what we've received, I would give UiPath Platform support at least a ten out of ten.

Positive

Before adopting UiPath Platform, we were using Nintex platform which has a better price point and is quicker to deploy. However, we do not use that for critical tasks, as I would never delegate some of the work we do with UiPath Platform to it. It mainly serves as a desktop-level automation tool. We also have licensing for Power Automate that a group uses, but it's more for internal departments. UiPath Platform works perfectly for bigger cross-departmental, even enterprise-level types of situations.

As a mid-sized regional bank, we've seen benefits from using UiPath Platform such as saving over 50,000 FTE hours just this year alone, and we are probably going to exceed our goal of over 66,000. 

I really appreciate the ability to monitor everything as it's happening in real-time using bots to help with that monitoring and alert us when things are going sideways because it happens occasionally. The benefits have been significant; our businesses have commented that we have saved their teams significant overtime, highlighting the monetary impact of those savings.

I didn't have insight into the pricing, setup costs, and licensing of UiPath Platform when I arrived as the initial contract had already been signed. However, there was an add-on for Premier Support that has been absolutely fantastic. It was worth the money and when we attend events, we don't consider ourselves smaller customers, yet we are always made to feel important.

My team considered some other solutions alongside UiPath Platform, specifically Blue Prism. They were another competitor that sits close in the same quadrant in the Gartner four-quadrant to UiPath Platform, but they looked at both and engaged with UiPath Platform as a partner, which provided a deeper customer-vendor engagement than they experienced with Blue Prism.

We do not yet use agentic AI, however, that's coming next year as we're getting the contract ready. We do not use agentic automation such as Agent Builder, Agentic Orchestration, or Autopilot yet; we are currently using Copilot, which allows us to dip our toes into the agentic waters.

We had a couple of opportunities for Document Understanding, which is more machine learning. Our struggle lies in the man in the middle concept where people just want to throw it over the fence, however, we emphasize that they need to help us with it.

I have not used the UiPath Platform user community much, as we haven't had a necessity for it yet. I assume that as we get further down the road in our agentic path, it will become more important for us. Currently, 95% of our usage is standard RPA, and we have great competency in those areas. Occasionally I might ask a bank I've worked with in the past a question or two, but I have not delved into the user community.

I have openly stated that I was a vendor for a long time, dealing with vendors on the other side as well, and I genuinely believe UiPath Platform is probably our best vendor due to the attention we get and constant follow-ups.

My advice to someone considering UiPath Platform is to set up a small support group closely tied to your build group early on, depending on your company's size. You do not want to distract your build team from the support side. This also means your build team must ensure quality documentation. Take a thorough look at your intake process, identify bottlenecks in your pipeline, set up your documentation, thoroughly go through the right SDLC process, and gain business buy-in to ensure a smoother operation. On a scale of one to ten, I rate UiPath Platform a nine.

Our main use cases for UiPath Platform are around document handling, basically extracting data off of documents, usually in an image format or PDF format.

I appreciate that UiPath Platform is such a cohesive suite of tools. 

We get good benefit out of OCR and AI and all those and Orchestration, the attended and unattended. 

Many different features are really beneficial. We have been able to streamline many processes now with UiPath Platform. Again, with document handling, we have been able to basically reduce headcount in certain areas and just streamline how we're handling faxes, images, and orders.

We have used the vendor's UiPath Academy courses. The team has all taken various courses in the UiPath Academy. The biggest benefits that we have seen from UiPath Academy include it being really helpful for a few of my team members to get certified in UiPath Platform. They really enjoyed having a credential and working towards something. It has helped them with their careers and helped them grow as individuals and develop.

My thoughts on UiPath user community highlight that it's really helpful to be able to go out to the forums and find information or ask questions. It's really nice that your peers can help you instead of always leaning on a third party or UiPath themselves. It's kind of nice to talk to end users in specific situations.

The biggest challenge with UiPath Platform is automation as a whole. It's really trying to evangelize and get that automation mindset across the organization. It's not necessarily a platform problem. It's a program problem.

The biggest benefit of usage is just being able to add runners to processes that are data-heavy or processing-heavy, so we can limit the server bandwidth and resources.

Personally, the only problem we have with it is some of the auditing ability and some of the user access and role building. If I had one thing that I would ask for more development in, it would be audit trail. We're a high-trust certified company, so we need to make sure that we have all that information. The ability to enforce and enroll people in different roles within the platform needs improvement.

I have been using UiPath Platform for four years now.

We have not experienced downtime, crashes, or significant performance issues with UiPath Platform. We have a few bugs here and there, a few things that we run into, but nothing that's slowing operations or causing us any headache.

UiPath Platform scales very well with the growing needs of our organization. It's easy to add runners, easy to add servers on our end, and as we have more needs, it's easy to scale. We have expanded the usage of UiPath Platform, and the process has been pretty smooth. We've rolled out to different business units, added servers, and we've certainly added more licensing and more runners over the four years. It has been pretty easy and seamless.

I would evaluate customer service and technical support for UiPath Platform as very good. 

We've always had really good ability to get answers quickly. We've run into a few issues that weren't easily addressed, and the team has worked to get after it. It's taken a little bit of time, however, knowing that it's kind of a nuance for our setup, they've been very responsive and very supportive, so I'm very appreciative.

Positive

Prior to adopting UiPath Platform, I was not considering or using another solution. This was the first effort in automation at the company.

The setup was very easy. We're in the cloud, so it's very simple. 

We use AWS as our cloud provider for UiPath Platform.

We have definitely seen a return on investment with UiPath Platform. We've seen, with all the document handling, a lot of return on those efforts.

The cost of UiPath Platform was fine too. There were a lot of licensing opportunities, and it's all been very favorable. Licensing has always been competitive; never was there an issue there.

Before selecting UiPath Platform, we considered Automation Anywhere and we've certainly utilized and looked at the Power Platform from Microsoft, however, it has its limitations, so UiPath Platform is a go-to.

We don't use formal Agentic AI with UiPath Platform. We do use AI with large language models to help organize and extract data, but we're not technically agentic. 

I would describe my experience with the vendor as very seamless and easy. UiPath has been very supportive. They've been with us the whole way, and every time we have a question or issues, they're there to help us out. 

On a scale from one to ten, I would rate UiPath Platform's features as a ten. It has many abilities and tools, connects to numerous systems, and is very universal. It fits our needs completely.

My use case is automating all manual processes that our clients face difficulty working on, such as data extraction and automation of all data entries. I automate all kinds of manual efforts for the clients.

From my experience, UiPath Platform has reduced human error by removing manual work, and it has reduced almost 70 to 80% of manual efforts. One of our clients who works for Tally used to spend the entire day completing ledger solutions, but after automating that, it was completed within one to two hours, saving almost 70 to 80% of the person's time.

I use agentic automation to help with challenges, and I also use agentic AI in UiPath Platform. In my opinion, it is a good thing because when we use agentic AI, the AI-powered agent observes, decides, plans, and acts automatically to complete tasks instead of following fixed-based rules for the workflows. I appreciate the agentic AI workflows.

With agentic automation, it helps to leverage people, robots, and AI agents to automate processes by having Document Understanding integrated with LLMs, such as Action Centers. I value the LLM parts for that.

The best feature in UiPath Platform, according to me, is the intelligent automation platform that combines modern RPA, AI, Orchestrator, and a strong governance ecosystem in one. We are using modern UI activated, unified targets, and it acts as a single-click activity type, where Orchestrator serves as the central control of all the robots, scheduling, and monitoring, while also having assets for securing our credentials. Additionally, it includes VPN work, a built-in retry mechanism, structured explanation management, easy scaling of queues, Document Understanding for invoice handling and PDFs, ML-based extractions, agentic AI, and autopilots for natural language automations and fewer rule dependencies. That is why I feel UiPath Platform is the best.

The improvements I have noticed in UiPath Platform over the last three years are significant. When we started using UiPath Platform, it was on the classic mode, and now it integrates with modern solutions, offering a UI and AI-native development experience with features such as AI Builder, screenplay, APIs, workflows, and UX enhancements. They are working on fresh designs, updating panel docking, and navigating through logical and sequence views. I see stronger automation on cloud capabilities with automatic cloud continuous updates, focusing on indexing, contacting, and AI automation. The new addition of agentic AI is also invaluable for agenting apps and agentic extractions. While Orchestrator and other features were already present, they are now significantly upgraded, including cloud testing and agentic testing, which reflect the changes over time within three years.

In terms of areas for improvement, UiPath Platform needs to address the high licensing costs in India, making it difficult for small teams to estimate and manage the expenses. Additionally, there is room for better performance in UI automation as it sometimes feels slow for heavy web applications. Upgrading browsers often breaks selectors, so UI performance and the browser dependency can be optimized further. We should reduce reliance on fragile UI clicks for UI automation. I believe we need a stronger API-first integration approach and increased native connectors as many tools such as Studio, Data Understanding, AI Center, and Orchestrator can overwhelm new users. We can provide learning paths inside Studio for smart automation templates and improve the stability of desktop automation for legacy and Citrix automation. Improvements in OCR accuracy and image recognition speed are also necessary. Furthermore, we can enhance transparency in agentic AI decision-making to avoid "black box" scenarios and boost confidence in scoring visibility. While UiPath Platform has no major weaknesses, areas for simplicity and transparency remain to be improved.

I have been using the solution for the last 2.9 years.

Regarding stability, I rate it at 10. UiPath Platform is very stable without significant issues.

It is scalable for my business, but I provide a rating of nine for the scalability aspect.

The user community is a better place for addressing issues where we can post our queries, and the community is always helpful in providing solutions. That is a good aspect.

Positive

I have used UiPath Platform, Power Automate, Blue Prism, and a little of Automation Anywhere. In my opinion, for any mid-scale to large enterprise solution, UiPath Platform is the best among these options and remains at the top of the competition. However, I feel that Power Automate has a good advantage for cloud-to-desktop and desktop-to-cloud automation.

The deployment process itself is easy and not too complicated. For someone who has used UiPath Platform before, it is straightforward. However, for beginners, it can seem quite challenging at first, but eventually, it becomes manageable after a few deployments.

There are mainly 10 to 12 persons using UiPath Platform.

Regarding the Academy courses, I gain a lot of new knowledge from Academy automation. I am updated with all the latest information, gaining insights into how to utilize UiPath Platform effectively, which provides additional learning resources for us. Academy is a great asset as it allows users to stay well-informed about new updates without stress.

I would recommend UiPath Platform to other users because it is proficient in AI, Document Understanding, and a range of other functions, making it a valuable tool. However, I also recognize that many clients in India face budget constraints regarding such expensive solutions, indicating that UiPath Platform needs to consider pricing for wider adoption. I have provided an overall review rating of 8 for UiPath Platform.

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.