UiPath Platform Reviews

UiPath Platform offers numerous scenarios for implementation. I think of it as building robots that connect systems that would not normally be able to talk to each other. For instance, automating tasks on different systems such as collecting data from an Excel file and loading it to a web application or a CRM. For example, a bot can scrape all the bestsellers on AWS. You can use it to collect data repeatedly, and that automation will also be able to load it into an application through the user interface, mimicking human actions. I have used it in the insurance sector where I am automating claim registration on the system.

The main task of RPA with UiPath Platform is to reduce the manual workload in offices, especially for repetitive tasks. For example, someone keeps typing every day while going through PDF files and capturing the data into a system. With UiPath Platform, you can reduce inaccuracy and process many documents very quickly using RPA robots. A good scenario is a company receiving hundreds of invoices through email from customers. The bot can monitor the inbox, extract the attached files, extract data using OCR, and log in to an application to load the data correctly.

The use of agentic automation in UiPath Platform has transformed from rule-based logic using if statements to AI agents that analyze data to make decisions. This is particularly useful when dealing with unstructured data, such as invoices with different layouts. AI can classify and extract data accurately.

I have worked with both Azure Cloud and AWS and Google Cloud for UiPath Platform. In most of the cases that I work on, we deploy the bot in containers. You will build desktop servers using platforms such as Azure DevOps because we are Agile. The key is to use a cloud environment to clone production configurations to avoid bot failures during deployment.

Positive

UiPath Platform's ability to automate repetitive tasks and maintain accuracy is a significant improvement for organizations. By reducing manual workloads, companies can process more documents efficiently. AI enhances the automation capabilities when analyzing unstructured data, offering accurate data extraction even with varying document layouts. This advancement reduces the chance of errors and improves turnaround times significantly.

Another standout feature of UiPath Platform is its stability and reliability, especially when compared to other technologies such as WorkFusion. The platform offers a robust framework, which simplifies building complex automations. It integrates seamlessly with external systems, using tools such as managed packages to connect with services such as AWS, Salesforce, and SAP. UiPath Platform's capacity to work with AI and machine learning via Document Understanding adds further value.

UiPath Academy provides excellent resources for mastering advanced components such as AI Actions and Orchestrator, allowing users to schedule processes and implement triggers for automations. Furthermore, UiPath Platform offers a community where users can quickly find support and share knowledge, enabling the construction of complex automation solutions.

Positive

The cost of licensing and using UiPath Platform is a primary area for improvement, particularly for small businesses. While large companies might see a return on investment, the steep pricing can be prohibitive for smaller enterprises trying to implement RPA solutions.

In past versions, issues with web application selectors were a concern, where dynamic elements could cause the bot to fail. These issues have seen improvements, with methods such as using anchors to locate elements more effectively. However, ensuring consistent and stable deployments across different environments remains a challenge due to possible variations in environment settings that might cause some components to fail.

Positive

All this time when I worked with other tools, it was not by my choice. I started in 2021 with UiPath Platform and used it for two years and three months.

Positive

UiPath Platform is very stable. It is reliable and keeps evolving. I have been leveraging what I call UiPath Platform Document Understanding, which is built on AI Center, enabling us to process documents efficiently. It comes with a lot of tools that make it easier to create stable automations.

Positive

UiPath Platform is very stable, reliable, and easy to scale. It integrates with systems such as AWS, Salesforce, and SAP. The framework provided allows for building scalable and reliable bots that meet non-functional requirements.

Positive

UiPath Platform user community is very responsive. People are quick to respond when I post issues, enabling the building of complex automations by leveraging the community's knowledge.

UiPath Academy and the documentation are useful. Although I have not completed the Academy course myself, it provides study materials in text and video, helping users understand components and action activities thoroughly.

I started with UiPath Platform and later was introduced to WorkFusion out of curiosity about different RPA technologies. This was not by choice as I wanted to understand UiPath Platform's benefits and weaknesses.

Positive

If you leverage the framework to build your bot, you are already prepared to handle exceptions. UiPath Platform provides its own tools for locating issues and facilitating integration with CI pipelines, enhancing the building, testing, and deploying processes.

Positive

In most of the cases that I work on, we deploy the bot in containers. The environment is built to mimic a production setting, ensuring smooth integration and deployment.

Positive

You will get a good return on investment with UiPath Platform. Large companies, in particular, expect to see UiPath Platform when they work on RPA projects. It excels in versatility, working across web and desktop applications, where other tools might fall short.

Positive

The pricing of UiPath Platform can be a barrier. Comparing it with other RPA tools, the licensing cost can be high, which is especially challenging for small businesses. Larger companies are more likely to achieve a return on investment due to greater utilization of the platform's capabilities.

Positive

I used to compare UiPath Platform with Microsoft Power Automate, which now also has advanced workflows with triggers. However, UiPath Platform remains ahead due to its new capabilities and resolved issues with selectors.

Positive

The use of agentic automation in UiPath Platform allows for decision-making based on data analysis. Previously, bots relied on predefined rules, but now they can use AI agents to improve decision-making accuracy.

The challenge for RPA with UiPath Platform is mainly in document processing, especially in large enterprises. Automation, enhanced by AI, brings significant benefits to handling approvals and other document-intensive tasks.

I would rate this review an 8 overall.

Positive

My use case involves developing robots because I worked as a consultant before and worked with multiple domains like banking, insurance, and healthcare, where I automated monotonous processes. This is my use case where we build a robot, and that is what is mainly used for this tool.

What I appreciate about UiPath Platform is that it is very user-friendly and continuously updates the product according to market trends, which I prefer compared to other competitive tools.

UiPath Platform has reduced human error and freed up time in many cases where we have removed the entire department, and in many cases we have freed half of their work. As a consultant, I can explain this in technical or non-technical terms. We do not talk about the hours we saved; we talk about the FTEs, which means the full-time employment we saved. I think we save approximately five or six FTEs in a year.

An area where UiPath Platform has room for improvement is that they do not have a local source code saving opportunity where we need to save it in our local file or a local PC. They do not have that capability compared to Blue Prism, which directly saves the source code in a database. In UiPath, they don't have that opportunity. Even if I lose my laptop and develop personally, if I lose my laptop, then the entire source code is gone. The tool should not be device-dependent; it should be a cloud-dependent tool.

I have been using UiPath Platform since 2017.

My thoughts on the stability of UiPath Platform are that sometimes we have an issue where they do an update from their side that impacts our robots, especially on a weekend, which is a disaster. I would give it a 4.5 out of 10.

I would rate the scalability of UiPath Platform as highly scalable because they have already integrated a lot of AI features inside the tool, which is truly appreciable. On a scale of 1 to 10, I would say 9.

I would rate their technical support as an 8 out of 10.

Positive

I would recommend UiPath Platform to other users, and the first important advice I would give is to check out UiPath Academy, which is very good. Also, the community edition, which is available online from UiPath, allows us to use the tool and learn on one single platform. That is only provided by UiPath. I recommend UiPath Platform because it is user-friendly and cost-effective, and we can get our ROI within six months.

I have not started using the agentic automation in UiPath Platform because I took a course last year at a conference, and I think we have not got any use case for that. I am in dialogue with my management on how we use that going forward because it is still emerging, so we have not got any use case for that.

My thoughts on UiPath Academy courses are that the first thing is they are free, and the second thing is they have a lot of useful insights where it gives the complete product overview and what is included. The missing part is that as a course, we need proper understanding of English or proper communication skills, which is boring when compared to all the other courses available online.

When I compare UiPath Platform with other products, I see that everything is perfect with UiPath Platform in terms of pricing, user-friendliness, capability, and efficiency. I would give it a 9 out of 10, while for other products, I would give 7 or 6 because there are a lot of other flaws in those tools. The only problem I have is that it is device-dependent, and that is the reason I have taken one point down from UiPath Platform.

On a scale of 1 to 10 for pricing, I rate UiPath Platform between 6 to 7. UiPath made a complex design on the licensing part. Each license has different pricing, such as a developer license, production license, or tester license. They made it not very simple. If you compare with other tools, they made it very simple. You buy a production license and get a developer license along with that for free. I think that looks very simple.

The hands-on users of UiPath Platform in my organization would be around 15 to 20. It is a public sector in the whole of Denmark. If I include that, we have around 300 or more developers in the complete Denmark public sector, and in my department, we are around 10. For usage, we have around 300 or more robots.

I do not think the solution requires maintenance; it is not a complex one. UiPath made it very simple, and I appreciate that.

My take on the AI aspect of UiPath Platform is that it is the next future. I think it is also an emerging area where people think AI can do everything, but it is not true; it still needs to be checked. The robots are the main important thing for sourcing the data to the AI. Both are very important. AI is the future, but not so early.

I would rate this review an 8 out of 10 overall.

Our main use cases for UiPath Platform are trying to automate as many processes as we can through our company to improve productivity and to reduce mundane tasks for our organization.

I have been using the agent features recently on UiPath Platform, so I have been building agents to supplement some of our processes. I have really been enjoying the agent and agent builder process. 

The time to market with the features of UiPath Platform, to be able to quickly spin up a POC and then put that in production within weeks to months versus sometimes years is significant. It is a much quicker process.

My overall experience using UiPath's Agentic Automation capabilities has been good. I and my teams have used the vendor's UiPath Academy courses. I had to do extensive training because I was fairly new to the team. I found my best way to learn the product was actually using the product. I went through training, but creating POCs or demos helped me learn better.

Regarding the value gained from being part of UiPath's user community, I am somewhat new to the team. I have been getting involved with community activities, and being able to talk to other companies with similar enterprise-type solutions has been valuable. Reaching out to the community has allowed me to talk to product developers and engineers.

UiPath Platform usage is expanding every day. We are a large company with many use cases, and either by word of mouth or through our product owner, it seems to be growing rapidly. I use Agentic AI, and our current experience with its ability to extract data points has been doing really well. It requires fine-tuning, but the data we are getting back is within a threshold of between 85 and 90% accuracy.

An example of time saved with Agentic AI would be taking customer information from numerous emails that would require manual human processing. Running an Agentic process takes minutes compared to what could take an adjuster anywhere from an hour to days depending on the information volume.

We use IXP and RPA processes with UiPath Platform for many of our automations. Our organization has automated processes with UiPath Agentic Automation in all aspects of our company, primarily focusing on frontline workers. By leveraging Agentic Automation, there are definite cost and time savings.

The biggest thing for us regarding how UiPath Platform can be improved is that the product itself seems to be evolving, however, it does not seem to keep in mind enterprise solutions. It seems to be focused more on small to mid-range companies. 

The company I work for is a large enterprise and it seems enterprise features are an afterthought. Focusing on enterprise-type solutions and then working with those enterprises to help build the product is key.

I have been using UiPath Platform for probably four to five years.

It seems to be pretty stable and reliable in my assessment of UiPath Platform. I have experienced downtime, crashes, and performance issues with UiPath Platform. That said, whenever we have issues, we open an incident ticket and I feel the response from support is good with good response rates.

UiPath Platform has the capability of scaling with the growing needs of our organization. I know there are challenges we run into, however, it is a growing platform. We are still trying to figure out the limitations.

I would evaluate customer service and technical support for UiPath Platform as pretty good. We run into issues where there is a lot of back and forth unless we put it on urgent, we do not hear things right away. Support could be a little bit better; however, for the most part, it is pretty good. 

On a scale of one to ten, I would rate customer service and technical support as a seven. As an enterprise customer, when we have mission-critical applications that need support, it would be nice to have a different tier of support.

Positive

Prior to adopting UiPath Platform, we were using Blue Prism.

The deployment was painful. We're an enterprise. So we're building some things in a non-prod environment in a tenant, and then trying to move things to a production tenant has been extremely difficult. We know that there's new things coming to help with that, however, right now it's very challenging.

Regarding return on investment with UiPath Platform, it is still unknown as they are still working on the numbers to figure that out.

Our PO handles all pricing, setup costs, and licensing aspects, so I have not had to deal with much of the pricing.

Other platforms Microsoft products, Power Platform, and Blue Prism were products we used before selecting UiPath Platform. 

I was not involved with the evaluation process comparing these options. The factors that led to considering a change were related to cost, complexity, and the ability to do certain things that one product could not offer that the other could.

I would rate UiPath Platform an eight out of ten. 

If you are interested in UiPath Platform, my advice is to utilize the labs, including the new lab interface where you can test and POC functionality. If an enterprise is looking to see what the tool can do, getting hands-on experience and trying the functionality is important.

My main use cases for UiPath Platform are primarily around RPA capabilities, and I have over 100 automations built on it. 

I use a mix of both unattended and attended automation with UiPath Platform, alongside some intelligent document processing through document understanding, and I am also currently setting up a communication mining process for around half a million emails that come into our email box per year.

I have not used Agent Builder or Orchestration, however, I do use other capabilities such as Insights. We haven't delved into Agentic automation with UiPath Platform yet, although we have use cases planned for the future; we are currently focused on establishing the communication mining use case first.

I want to use agentic automation in the Treasury Management space, where we manage customer inquiries and requests, and I believe it can help replace the six employees handling the mailbox, which then goes out to 80 employees working on tickets and requests, showcasing a significant potential for Agentic automation.

I appreciate the capabilities of Insights in UiPath Platform for monitoring our automation, and I value our citizen developer program, where we have trained around 50 individuals without tech backgrounds to create automations, reflecting a forward-thinking approach where low-code solutions empower non-technical users to save time through automation.

I see room for improvement with UiPath Platform mainly in the hybrid strategy we're employing, as issues arise from the on-premise and cloud processing switch, particularly with document understanding, which can cause bugs. I believe moving completely to the cloud would alleviate these challenges, along with creating a unified development environment that avoids context switching.

To achieve a perfect score of ten out of ten for UiPath Platform, I would suggest simplifying the setup process for agentic AI; experiences with Microsoft's platform illustrate that user-friendly interfaces facilitate quick adoption without requiring extensive expertise. Intuitiveness is key, as Microsoft users find it easy to create agents without extensive training, a contrast to the more complex nature of UiPath Platform's current setup.

I have been using UiPath Platform for about four years.

I assess the stability and reliability of UiPath Platform as very good, noting that while there might be instances where a bot stops running, the real cause is often external factors such as our password manager updates, not issues with UiPath Platform itself.

Our organization has expanded its usage of UiPath Platform, recently renewing our contract for a three-year term as we continue to grow, predominantly investing in AI units for upcoming agentic AI and intelligent document processing needs.

I find great value in our partnership with UiPath Platform, where the support has been exceptional, as they meet with us regularly rather than having to rely on community forums. While some of my team members have interacted with it, we are not highly active within the user community due to the strong support from UiPath Platform.

My evaluation of UiPath Platform's support is that it significantly surpasses my experiences with Microsoft, where support often feels reactive rather than proactive. With UiPath Platform, I have regular meetings where they are aware of our challenges and offer timely solutions, whereas with Microsoft, I often have to restate our use cases and struggles.

I would give UiPath Platform's support a rating of nine out of ten. There are times we need to open support tickets, which indicates room for improvement although the overall support is still very strong.

Positive

Prior to UiPath Platform, I used Automation Anywhere. The primary reasons I switched to UiPath Platform were that we were trying to set up more unattended automation, but we were struggling with our virtual machines and getting Automation Anywhere to run consistently without issues and bugs. We started talking with other financial institutions and heard glowing reviews of UiPath Platform, which led us to do a proof of concept with it and decide to switch after.

Regarding the development environment, it would be beneficial to integrate everything in one place, such as building RPA and agents without switching contexts or platforms, which would enhance efficiency and simplify the process. I look for agentic automation to help with our document processing needs, and I am eagerly waiting for UiPath's promised agentic document processing capabilities.

It is challenging to quantify the specific ROI from UiPath Platform alone since we also leverage Power Platform, however, combined, we save over half a million hours annually in manual processing time, which is crucial as 2,000 hours saved equate to one full-time employee. This has allowed us to avoid replacing positions through attrition, thus funding my department, which relies on positive ROI as we track our efficiency ratio of saving the bank eight hours for every hour we work.

We did consider other RPA vendors when we initially went out there, and we conducted a general RFP looking at several other vendors, including IBM for some needs and Blue Prism, as we selected Automation Anywhere the first time about seven years ago. Blue Prism was definitely among the vendors we considered back then.

Regular RPA is effective for processes with defined rules. For our needs, agentic AI is better suited as we require a solution that can make more human-like decisions, recognize patterns, and cater to the free-form nature of incoming emails, unlike RPA, which relies on set parameters.

UiPath Academy courses are part of our citizen developer program, along with internal training that we developed to align with our bank's best practices and coding standards. 

We utilize Google Cloud as our primary cloud platform. 

My advice for someone considering UiPath Platform is to start small to ensure the processes function smoothly before scaling up, as it is easier to fix smaller workflows than intricate ones. Additionally, hire individuals who are curious and eager to learn about UiPath Platform technology as it continuously evolves.

I would rate UiPath Platform a seven out of ten, appreciating their efforts to keep pace with rapidly changing technology, though it is difficult for any platform to excel across all aspects, which presents an ongoing challenge.

We're using the solution for test cases.

The biggest benefit of these features for our organization is giving the ability to the whole company, or whoever needs to see the information about our test cases, one place to go and look. We're not scattering across many different applications and reports. It's all in one place.

The features of UiPath Platform we appreciate most include Test Manager and being able to integrate with everything we need. 

UiPath's user community helps significantly. There always seems to be someone to ask a question and someone to give an answer or reply. It's easy to find answers to questions that might not be standard.

I'm not sure how UiPath Platform can be improved. The Studio can sometimes look cluttered. If there's some way to streamline that or make it a little easier to read some of the modules, it might be better. I do a lot of test case work, and I would love to see more or better reporting of failures or reasons why something failed.

We are technically in the third year of using this solution, or slightly shorter than that. We are still expanding and trying to grow more with what we're doing.

The stability and reliability of UiPath Platform is wonderful. We have very few problems with it. We have more problems with our infrastructure than we do with UiPath Platform.

UiPath Platform scales very effectively with the growing needs of our organization. Our processes seem to grow and what we do with it and the amount of data we handle with the processes we have now and that we're building is almost seamless.

Customer service and technical support are very responsive and quick. Anytime we have a question, someone is ready to pick up a phone or answer a quick email. 

On a scale from one to ten, I would rate customer service and technical support a ten since it's always accessible, always there, and very responsive.

Positive

We had legacy-type things, such as C# and Selenium for testing, and we really had nothing for RPA before selecting UiPath Platform. Someone who had previously used UiPath Platform came on board and recommended we look at it. Based on their recommendation, we have used it and love it now.

I haven't handled the deployment process. 

I have seen a return on investment with UiPath Platform. While I don't know the exact numbers, some of our processes that would take days now take minutes. Time-wise, we have seen a return on investment.

My experience with pricing, setup cost, and licensing was perfect. I didn't have to handle any of that.

Prior to adopting UiPath Platform, we weren't using another solution to address similar needs. We first started with UiPath Platform for RPA processes to automate processes. Everything was manual and taking forever. On the testing side, we would use Selenium for testing.

We don't yet use agentic. 

I recommend putting UiPath Platform on your short list and making sure that it's going to do what you want it to do. 

I would rate UiPath Platform nine out of ten, as there are minor things that could be improved.

My main use case for UiPath Platform involves all the areas around testing, particularly Agentic testing, however, previously it was more about the test manager and the whole RPA field. 

I currently use all of UiPath Platform Agentic Automation capabilities, including the Agent Builder, Testing, and Autopilot. The only real use case we have implemented with UiPath Platform Agentic Automation is creating synthetic test data; the others are tests in our lab where we are trying out different solutions.

I really appreciate the agentic testing feature on UiPath Platform. For our organization, as a partner, we help customers by providing solutions for test data, which includes a recent agentic win that cuts the time by 80-90%. 

I currently use agentic AI. I assess agentic AI's ability to extract data points as effective, especially with all the capabilities and the new models that came in with the Anthropic model, which I appreciate greatly. It's developing rapidly with many new features, so I don't have to look for other platforms.

For one specific use case about creating test data in banking, it saves around 80% of the time, which amounts to approximately 100 hours a month for one client. 

The outcomes we've achieved by leveraging the agentic automation involve huge time savings when it comes to creating synthetic test data. My overall experience using UiPath Platforms agentic automation capabilities is overwhelming; I didn't expect it would be that good. It's so effective that we only want to work with that for new customers.

My team has used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy involve getting the whole team to a certain level of common understanding of the platform, which is essential because as a partner, you need certified people.

UiPath User Community is pretty new for me; I just came across it at the conference, meeting all the other MVPs. We are not in that program yet, but it gave so much back that we think maybe we will join them in our vertical, which is financial services.

UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features. Once you understand it, it's really easy to use, but it's a big step to get there, and I see that with our customers—they are afraid to use it because it still looks too technical for them. The pricing for UiPath Platform is pretty fair compared to competitors, but the licensing is complex and really hard for us as partners to understand which is the correct licensing for our customers.

I've been working with UiPath for seven years. 

I haven't experienced any downtime or crashes with UiPath Platform, however, sometimes it can get really slow.

UiPath Platform scales perfectly with the growing needs of my organization; I don't see any limitation there yet.

I can't evaluate customer service and technical support for UiPath Platform as I haven't been in contact with support; that's something my team handles.

Positive

Prior to adopting UiPath Platform, I used other solutions to address similar needs. The solutions I used included Tricentis Tosca, Cypress, Playwright, NeoLoad, Ranorex, and many others I can't name.

My experience with deploying UiPath Platform is that it's very easy; if you are on the cloud, it's straightforward. Even if you're not using all the cloud features, it's pretty easy to deploy.

I have seen a return on investment with UiPath Platform. One example involves an area where banks usually spend hundreds of thousands to even millions of dollars; if they all switched to UiPath Platform, they could save approximately 90% of the costs.

We are a long-term Tricentis partner, but they are not in the RPA field and only in testing. When it comes to Agentic, there wasn't any other option we looked at deeply. What stood out in my evaluation process is that we were already a partner in one area, making it easy for us to get to know the rest. The features of UiPath Platform were unique, and there wasn't anything else on the market. Normally, we do research and consider open-source options, but there wasn't a complete solution that we could showcase to our customers; it was actually the only option and a great one at that.

My advice to another organization considering UiPath Platform is to try it out with people who really want to explore new things, and they should get help if they are afraid to do so. 

On a scale of one to ten, I would rate UiPath Platform a nine overall.

The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

I have about two years of experience with the UiPath Platform.

I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

Positive

At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

I rate the UiPath Platform an eight out of ten.

Our main use cases for UiPath Platform involve a lot of RPA, as we have over 300 bots; for agents, we're mostly looking at IT operations and procurement, invoice processing.

Examples of how these features benefit our organization include being able to automate and educate the folks. Things such as UiPath Academy are definitely a game changer for aligning everyone on these topics.

The features of UiPath Platform that I prefer most are the Autopilot's key capability, which enables embedding in all products and makes everything from development to testing much faster.

By leveraging Agentic Automation, we achieve outcomes such as reducing service requests by 50%, which saves about 3,000 service requests and frees up employees to work on more value-add activities.

My overall experience using UiPath Platform's Agentic Automation capabilities is that it's very intuitive; everything just follows the fields, and I create prompts using natural language, which is super easy. My teams and I use the vendor's UiPath Academy courses all the time. The biggest benefits I have seen from UiPath Academy include that the fact that it's free is a game changer, and we always advise everyone to check it out, as it's very hands-on and comprehensive.

My thoughts on UiPath's user community in terms of the value gained by being part of it include just being able to shape the products; UiPath Platform is very receptive to feedback, and being the first implementation of Autopilot, we provided feedback catered to our needs. Just from one use case, we save tens of thousands of hours per year extracting data points with Agentic AI; we're trying to scale this globally to three or four other use cases, and we expect high value there.

As for how UiPath Platform can be improved, I haven't thought about it much.  

Being able to implement more training specifically on the agent stuff would be beneficial. UiPath Platform is really great already with the automation stuff, however, comprehensive training is lacking as the products constantly change, especially crucial for our partner focusing on RPA.

We have been partners since 2019, using UiPath Platform.

I would assess the stability and reliability of UiPath Platform as excellent, as we've never had an issue with it. I have never experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of our organization, as it is sufficient.

I would evaluate customer service and technical support for UiPath Platform as excellent; they are a great partner there. 

On a scale from one to ten, I would rate customer service and technical support an eight, as there have been instances where we wanted direct help right away. 

They require us to log a ticket; ideally, I would prefer contacting our representative for immediate assistance, so I dislike the logging process.

Positive

Prior to adopting UiPath Platform, I was using another solution, Power Automate, however, I found it much more limited, mainly good for Microsoft tools.

I would describe my experience deploying UiPath Platform as pretty seamless; I think we have a good partner for that aspect.

I have seen a return on investment with UiPath Platform, absolutely. In terms of data points or examples, our program pays for itself roughly four or five times.

My experience with pricing, setup cost, and licensing for UiPath Platform is that overall, it's clear; however, some of the AI unit stuff can be confusing, so one feedback would be a calculator to forecast and understand consumption rates better.

Before selecting UiPath Platform, we considered other solutions; we have a technology stack where many use cases go through UiPath Platform, however, some go through Python development, and we're also partners with Microsoft, though the majority still go through UiPath Platform. 

In my evaluation process comparing these options, cost stood out as a big factor; UiPath Platform is actually the most expensive option, but it depends on the use case, and UiPath Platform might be a better fit compared to other options.

Our use cases with UiPath Agentic Automation mostly involve plasma and also supply chain and IT operations—those are where the true Agentic Automation capabilities lie; everything else could be done with RPA. 

The advice I would give to other organizations considering UiPath Platform is to look at the capabilities as a whole and not just consider the cost; UiPath Platform is the most expensive option compared to competitors, so it's important to evaluate capability and return on investment. 

I would rate UiPath Platform overall as a solid eight out of ten.