UiPath Platform Reviews

My main use case for UiPath Platform involves all the areas around testing, particularly Agentic testing, however, previously it was more about the test manager and the whole RPA field. 

I currently use all of UiPath Platform Agentic Automation capabilities, including the Agent Builder, Testing, and Autopilot. The only real use case we have implemented with UiPath Platform Agentic Automation is creating synthetic test data; the others are tests in our lab where we are trying out different solutions.

I really appreciate the agentic testing feature on UiPath Platform. For our organization, as a partner, we help customers by providing solutions for test data, which includes a recent agentic win that cuts the time by 80-90%. 

I currently use agentic AI. I assess agentic AI's ability to extract data points as effective, especially with all the capabilities and the new models that came in with the Anthropic model, which I appreciate greatly. It's developing rapidly with many new features, so I don't have to look for other platforms.

For one specific use case about creating test data in banking, it saves around 80% of the time, which amounts to approximately 100 hours a month for one client. 

The outcomes we've achieved by leveraging the agentic automation involve huge time savings when it comes to creating synthetic test data. My overall experience using UiPath Platforms agentic automation capabilities is overwhelming; I didn't expect it would be that good. It's so effective that we only want to work with that for new customers.

My team has used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy involve getting the whole team to a certain level of common understanding of the platform, which is essential because as a partner, you need certified people.

UiPath User Community is pretty new for me; I just came across it at the conference, meeting all the other MVPs. We are not in that program yet, but it gave so much back that we think maybe we will join them in our vertical, which is financial services.

UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features. Once you understand it, it's really easy to use, but it's a big step to get there, and I see that with our customers—they are afraid to use it because it still looks too technical for them. The pricing for UiPath Platform is pretty fair compared to competitors, but the licensing is complex and really hard for us as partners to understand which is the correct licensing for our customers.

I've been working with UiPath for seven years. 

I haven't experienced any downtime or crashes with UiPath Platform, however, sometimes it can get really slow.

UiPath Platform scales perfectly with the growing needs of my organization; I don't see any limitation there yet.

I can't evaluate customer service and technical support for UiPath Platform as I haven't been in contact with support; that's something my team handles.

Prior to adopting UiPath Platform, I used other solutions to address similar needs. The solutions I used included Tricentis Tosca, Cypress, Playwright, NeoLoad, Ranorex, and many others I can't name.

My experience with deploying UiPath Platform is that it's very easy; if you are on the cloud, it's straightforward. Even if you're not using all the cloud features, it's pretty easy to deploy.

I have seen a return on investment with UiPath Platform. One example involves an area where banks usually spend hundreds of thousands to even millions of dollars; if they all switched to UiPath Platform, they could save approximately 90% of the costs.

We are a long-term Tricentis partner, but they are not in the RPA field and only in testing. When it comes to Agentic, there wasn't any other option we looked at deeply. What stood out in my evaluation process is that we were already a partner in one area, making it easy for us to get to know the rest. The features of UiPath Platform were unique, and there wasn't anything else on the market. Normally, we do research and consider open-source options, but there wasn't a complete solution that we could showcase to our customers; it was actually the only option and a great one at that.

My advice to another organization considering UiPath Platform is to try it out with people who really want to explore new things, and they should get help if they are afraid to do so. 

On a scale of one to ten, I would rate UiPath Platform a nine overall.

My main use case for UiPath Platform involves working on various use cases in finance, supply chain, manufacturing, and pharma-based projects, ranging from a single bot to 200 bots.

A quick specific example of a use case I have worked on with UiPath Platform is invoice automation, planned order to production order conversion, confirmation, dunning notice, and payment run.

The invoice automation project starts from receiving soft copies of vendor invoices for which payment is expected, involving extracting invoice details from those documents, validating whether extraction is correct, going into ERPs to validate whether the mentioned details are correct as per the business transaction, and finally reviewing all compliance and applicable pricing before making a payment.

I use Agentic Automation in contract review and three-way matching of documents, taking decisions based on unstructured content and reprocessing transactions based on the unstructured information available.

I use Agentic Automation specifically for pricing agents to track commodity prices in the market, checking or simulating how my finished goods price would vary based on changes in commodities, what my EBITDA impact would be, and reviewing complete vendor contracts based on the purchase orders we floated while identifying or highlighting discrepancies.

The best features UiPath Platform offers include multiple features within the same platform, ranging from OCR to human in the loop, processing on a logical level as well as an AI level, covering traditional ML models to LLMs, the capability of compliance, governance, and observability.

Out of all those features, I personally find Agentic Automation the most valuable in my day-to-day work because that is the use case we work on daily, and that is where the industry is heading towards, with ease of use even without defining typical tasks, along with observability, compliance, and the AI trust layer; the platform provides everything.

Apart from the aforementioned features, we have Automation Pipeline or Automation Ops where you can discover use cases, maintain the pipeline, or complete the automation cycle on UiPath Platform, and the Process Mining feature of UiPath Platform is also very great but not many customers use it. Communications Mining is again a great backbone, but not many people are using it right now.

UiPath Platform has positively impacted my organization by reducing cycle time, decreasing costs spent on particular use cases, improving system availability, accuracy, execution speed, and meeting SLAs.

It has saved approximately 70 to 80 percent of the manual time it used to take, with SLAs always intact within the stipulated period, and the manual intervention of extracting details from documents, such as invoices or contract copies, has been reduced as it all happens on a system level now.

UiPath Platform has reduced human error and freed up employee time, allowing them to be released from tedious jobs and always providing the right information to make right decisions at the right time.

Regarding how UiPath Platform can be improved, there is not much on that level, but the platform is somewhat diversified in terms of multiple platforms and developing the developer community. In terms of business value, the upcoming governance needs to be a bit more robust and its applicability also needs to be enhanced.

For example, a compliance analyzer which runs for SOC 2 or PII masking and other GDPR rules tells whether it meets certain standards but is not connected to any certifying authority, leaving the source of truth questionable on the customer end. If it can be tied up to a certifying authority stating that it is compliant, it would add value, along with creating low-code, no-code apps dynamically where the layouts and screens render in real-time.

Regarding UiPath Platform's AI capabilities, I find its governance and security good, but it should be connected to a certifying authority for the certificates to add additional value.

UiPath Platform is stable.

UiPath Platform's scalability is pretty stable and it can be scaled to a greater extent without limitations.

Customer support is great as they provide on-time prioritized support.

I rate the customer support nine out of ten because for other tickets, apart from P1 tickets, they do take a bit of time to respond back on resolutions.

Before using UiPath Platform, we were making use of Microsoft Power Automate and to an extent Automation Anywhere. We switched since UiPath Platform offered everything on the same unified platform.

While I cannot disclose specific numbers, the annual intervention, processing data, and making judgment calls has significantly reduced.

The pricing was pretty good when we had a flex plan. The initial charge on the platform is built into the unified platform price which is a bit expensive, but if that can be eliminated, the pricing is good compared to competitors. Otherwise, UiPath Platform may fall into a lesser segment as other competitors offer lower prices for equivalent features.

We did not evaluate other options because we had already had clarity and exposure to other platforms.

I have not come across coding agents and have not used that feature.

We have used UiPath Academy courses and it has significantly helped us with features implementation. I have completed around 10 to 12 certifications on UiPath Platform, learning everything from the academy, and all the tasks we have performed are also based on the academy learning.

I think UiPath Platform's user community is really great. They provide online and offline connects for chapters based on local regions, and there is a DevCon which gives visibility on upcoming product features along with the insider portal where you receive early features for testing or beta versions and can even contribute back towards the platform's capabilities.

My advice for others looking into using UiPath Platform is that if their roadmap is leaning towards Agentic AI or automating mundane repetitive steps inclusive of cognitive or decision-making automation, this is the right platform to choose. I rate this solution a nine out of ten overall.

Our main use cases for UiPath Platform involve a lot of RPA, as we have over 300 bots; for agents, we're mostly looking at IT operations and procurement, invoice processing.

Examples of how these features benefit our organization include being able to automate and educate the folks. Things such as UiPath Academy are definitely a game changer for aligning everyone on these topics.

The features of UiPath Platform that I prefer most are the Autopilot's key capability, which enables embedding in all products and makes everything from development to testing much faster.

By leveraging Agentic Automation, we achieve outcomes such as reducing service requests by 50%, which saves about 3,000 service requests and frees up employees to work on more value-add activities.

My overall experience using UiPath Platform's Agentic Automation capabilities is that it's very intuitive; everything just follows the fields, and I create prompts using natural language, which is super easy. My teams and I use the vendor's UiPath Academy courses all the time. The biggest benefits I have seen from UiPath Academy include that the fact that it's free is a game changer, and we always advise everyone to check it out, as it's very hands-on and comprehensive.

My thoughts on UiPath's user community in terms of the value gained by being part of it include just being able to shape the products; UiPath Platform is very receptive to feedback, and being the first implementation of Autopilot, we provided feedback catered to our needs. Just from one use case, we save tens of thousands of hours per year extracting data points with Agentic AI; we're trying to scale this globally to three or four other use cases, and we expect high value there.

As for how UiPath Platform can be improved, I haven't thought about it much.  

Being able to implement more training specifically on the agent stuff would be beneficial. UiPath Platform is really great already with the automation stuff, however, comprehensive training is lacking as the products constantly change, especially crucial for our partner focusing on RPA.

We have been partners since 2019, using UiPath Platform.

I would assess the stability and reliability of UiPath Platform as excellent, as we've never had an issue with it. I have never experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of our organization, as it is sufficient.

I would evaluate customer service and technical support for UiPath Platform as excellent; they are a great partner there. 

On a scale from one to ten, I would rate customer service and technical support an eight, as there have been instances where we wanted direct help right away. 

They require us to log a ticket; ideally, I would prefer contacting our representative for immediate assistance, so I dislike the logging process.

Positive

Prior to adopting UiPath Platform, I was using another solution, Power Automate, however, I found it much more limited, mainly good for Microsoft tools.

I would describe my experience deploying UiPath Platform as pretty seamless; I think we have a good partner for that aspect.

I have seen a return on investment with UiPath Platform, absolutely. In terms of data points or examples, our program pays for itself roughly four or five times.

My experience with pricing, setup cost, and licensing for UiPath Platform is that overall, it's clear; however, some of the AI unit stuff can be confusing, so one feedback would be a calculator to forecast and understand consumption rates better.

Before selecting UiPath Platform, we considered other solutions; we have a technology stack where many use cases go through UiPath Platform, however, some go through Python development, and we're also partners with Microsoft, though the majority still go through UiPath Platform. 

In my evaluation process comparing these options, cost stood out as a big factor; UiPath Platform is actually the most expensive option, but it depends on the use case, and UiPath Platform might be a better fit compared to other options.

Our use cases with UiPath Agentic Automation mostly involve plasma and also supply chain and IT operations—those are where the true Agentic Automation capabilities lie; everything else could be done with RPA. 

The advice I would give to other organizations considering UiPath Platform is to look at the capabilities as a whole and not just consider the cost; UiPath Platform is the most expensive option compared to competitors, so it's important to evaluate capability and return on investment. 

I would rate UiPath Platform overall as a solid eight out of ten.

We use the solution for building automations.

We significantly expanded our scale and effort to improve our throughput within the development team. So Maestro being able to have the business teams go in and actually wireframe their process for us out ahead of the development teams, that cuts down on the overall speed to develop. Since our longest part of our process is our discovery process, which we've now, you know, we take six weeks sometimes and getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

The orchestration of RPA workflows and the Maestro canvas are features of UiPath Platform that I enjoy the most. We've significantly expanded our scale and effort to develop and our throughput within the development team with these features of UiPath Platform. Maestro enables business teams to wireframe their process ahead of the development teams, which cuts down on the overall speed to develop because our longest part of our process is our discovery process, which takes six weeks sometimes. Getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

We have used the vendor's UiPath Academy course. UiPath Academy helps us ramp up people faster and scale a little bit faster. There's a lot of really good foundational knowledge in how to navigate the UI and how to use the product out of the box. However, for more advanced automations, it would be better if it was more curated. There's too much focus on the next product and not enough focus on making use of the current products that are in the platform.

To improve UiPath Platform, I suggest making a larger effort not just to solve the development timeline and time to delivery and time to value, but also focus on the process side of things for teams and companies that don't have a lot of time or understanding of their own processes. 

Deploying UiPath Platform could be better.

My team has been using UiPath Platform for about four years.

The stability and reliability of UiPath Platform are good. We have on-prem deployment. All the hardware is ours, so the stability and reliability is up to us. With the automations that we're developing, it just works when we develop it. We don't deploy it unless it works and then after that it usually requires very low maintenance.

UiPath Platform scales with the growing needs of our organization. That is why we chose it, actually. That is the primary reason. We feel it scales better than Power Platform and some other solutions. UiPath Platform was the logical choice because it could handle the volume that we needed it to handle.

Customer service and technical support for UiPath Platform is really good. They have excellent account teams that do their best to support us in every way possible. 

Anytime we have a problem, we always get it solved. When we give them a problem with the platform, we have an answer within hours. We get full attention and feel very good about their level of support and couldn't ask for a better technical team.

Positive

Before selecting UiPath Platform, we considered Power Platform, n8n, and Automation Anywhere.

Prior to adopting UiPath Platform, we were using Power Platform and Automation Anywhere to address similar needs. The factors that led us to consider a change were more about particular use cases that performed better in one tool or the other. Power Platform is really good for the decentralized citizen development community whereas UiPath Platform is more focused on developers and doing more digital integrations, digital layer automation.

The deployment could have been better. Basically, just for comparing it to Power Platform, it's all SaaS in the cloud. Orchestration is really invisible, however, I also think that's a drawback to the overall platform. With UiPath, you have to really understand how to build from a software life cycle perspective, or else you really don't accomplish much. It's a little bit more difficult to ramp up scale and embed. That said, once you have it built and the pipeline of automations built within UiPath, it actually goes pretty smoothly after that. 

We have seen a return on investment with UiPath Platform. However, my feedback is it's not our return on investment. Since we're doing these automations for other lines of business internally, the costs that we're recouping aren't our costs that we're recouping. Making that more transparent to us and how they're recouping their hard costs is also pretty critical to helping us expand and scale.

My experience with pricing and setup cost for UiPath Platform is that it's expensive for all components. It's very expensive, which then forces our hand to make it worth it. We then had to go and actually execute on the value.

When comparing solutions, both positive and negative aspects stood out to me. Power Platform is a platform, but it's a bunch of smaller products that weren't really thought out as an overall platform - individual products that are combined together in the Power Platform. With UiPath Platform, it actually feels an end-to-end platform that is fully integrated with all the different products that are in the ecosystem.

My advice to another organization considering UiPath Platform is to start small. The sales teams will tell you to take a big process and automate it. Start with the first step of any process anywhere. Your first step will always change the second step in the process. 

By automating that first step, take a stop or take a breather and actually look at what the second step is now. Does it need to change? Does it still need a human in the loop? Can we just go on to the third and fourth step instead? Do we even need a second step? It's about taking it one step at a time because when you start automating one step, it's always going to change everything that comes after that. Even though the sales teams are telling you to go big, target phases. First step, second step, third step, and just keep automating backwards from there.

I rate UiPath Platform eight out of ten.

UiPath Platform is primarily used for bank reconciliation, which I built, and we have a product built on UiPath called Accuric that we sell.

My specific example of how I used UiPath Platform for bank reconciliation involves receiving bank statements via email from banks on a daily basis. These statements are consumed and placed into a designated folder where all attachments are compared to determine whether they are XLSX, CSV, or another format. Once this is done, I use UiPath Platform to remove all unnecessary columns and create a unique code. I also download the report from SAP to compare it with the ledger in the bank statement. I use multiple rules in bank reconciliation, including direct UTR match or date and amount match, along with thirteen additional rules. Finally, I provide a summary to the business stakeholder so that bank reconciliation is completed daily and maintained monthly, quarterly, or weekly, with the final report sent to stakeholders.

Regarding my other projects, I have used Agentic AI where I built many useful projects, specifically a comparison between a contract and a PO, which automates the manual matching process using Agentic AI within UiPath Platform.

The best features UiPath Platform offers are the user-friendly UiPath Studio, many direct-use activities, a great user interface for Agentic AI, and the unique UiPath Maestro, which is not available elsewhere.

The user-friendly interface has helped my team and me greatly, as new employees find it very easy to code using UiPath Platform compared to other automation platforms, which speaks volumes about the quality of the user interface.

In addition to the features I previously mentioned, I have encountered Process Mining and Test Manager, and I have built several manager testing platforms and use cases. I also leverage AI Center for human in the loop, and recently, IXV for Document Understanding with invoices, receipts, and PO samples, making it easy to train new documents with available machine learning models.

UiPath Platform has positively impacted my organization because it stands out as the go-to RPA for all types of automation compared to other platforms like Automation Anywhere, Blue Prism, and SAP BPA.

I believe UiPath Platform can improve its licensing costs, which are currently higher than competitors. If UiPath Platform provides more competitive licensing charges and offers built-in solutions for Agentic AI or Agentic that target enterprise-level automation, that would be very helpful.

Regarding UiPath Platform's AI capabilities, it has introduced governance and security, which I learned about at an event. However, I suggest that if it could receive certification directly from its own platform rather than relying on others, that would enhance its credibility.

As previously stated, I believe the pricing, setup, and licensing costs are slightly higher compared to the market, so a more competitive offering would be beneficial.

UiPath Platform is stable.

UiPath Platform's scalability is very good, allowing us to handle many users and projects, and REFramework helps us manage increased transaction volumes effectively.

Customer support has been very good. I have raised many queries and received timely responses, which have been beneficial in resolving issues, although a few problems took longer to address.

I was using Pega Systems before I switched to UiPath Platform due to its superior automation capabilities and the continuous support that UiPath Platform offers for legacy systems.

I am a partner with the vendor.

I have seen significant returns on investment as I have saved a lot across many projects. For one of the major bank projects, the time saved was almost eighty percent compared to manual processing, reducing the workforce from four employees down to just one employee overseeing the bot.

Before choosing UiPath Platform, I evaluated Power Automate and Automation Anywhere, but compared to those, UiPath Platform's activities and features were much more extensive and easier to use.

I have completed almost every new platform course from UiPath Academy, particularly with UiPath Studio, and the biggest benefits have been the hands-on learning and practical applications.

Being part of UiPath Platform's user community and attending many of the community events organized in Bangalore has been very useful, and I believe we require more community involvement.

I am using Agentic AI automation to achieve full automation containing all the required intelligence, which helps a lot to optimize processes.

For challenges, I am mainly using Agentic Automation related to finance and the P2P process, which requires validation and human involvement, particularly for processing unstructured documents that are lengthy, where human error can be a concern. Using Agentic AI helps in addressing these issues effectively.

I would rate this review nine out of ten.

I have many use cases for UiPath Platform: knowing your customers, insurance claims, accounting, payables, email driven requests like treasury operation, and supply chain manufacturing reconciliation.

UiPath Platform has positively impacted our engagements by reducing manual effort on repetitive, rules-based work, which shortens cycle times and frees teams to focus on higher-value activities rather than copy/paste operations. 

We also see measurable quality benefits, because automation improves consistency and reduces human error,especially when processes span multiple enterprise applications and data sources. 

Finally, having centralized orchestration and monitoring through Orchestrator, combined with structured enablement via UiPath Academy, makes it easier to industrialize automation (deploy, control, and continuously improve it) instead of running isolated scripts.

UiPath Platform excels in governance through security and compliance, eliminating the need for extensive audits and addressing European compliance requirements. I can automate and structure processes while connecting agents to make decisions and reason, then escalate to humans and make them accountable in the loop, which UiPath calls human in the loop for accountability. It serves as a backbone for IT development.

UiPath Platform has helped me achieve a reduction in process time between 50% and 90%. I see direct impact with this range. The platform is professionally well-structured, similar to using Microsoft Word or other Microsoft tools. I do not face problems with structured-based approaches, especially when using cases that have already been implemented rather than new cases. It provides payback within three months directly.

UiPath platform is, in my view, one of the best options on the market! why?
The RPA market still relatively young, and Uipath was one of the early leaders to industrialize enterprise RPA; it also brings RPA, AI, and human decision points together in a single enterprise-grade platform with strong orchestration and governance.
The main area I would still like to see improved for my use cases is the practical -agent learning curve- in production.

UiPath is clearly moving in the right direction with agent evaluations (including scoring) and the ability to turn real runtime traces into evaluation assets, plus simulations to test tools/escalations safely;

but getting from initial agent behavior to consistent, reliable outcomes can still take too much manual iteration. 

A more guided, managed improvement loop (recommendations from failed evals, drift/instability signals, and clearer promotion/versioning workflows within governance) would make agentic AI much faster to operationalize at scale, especially when external LLMs are involved.

I have been using UiPath Platform for seven years throughout my career.

Overall,Uipath platform has been stable for us in production.We’ve seen rare issues (typically tied to specific versions,environment constraints,or upgrade windows),but with disciplined release management and proper infrastructure sizing,reliability has been strong.

I have not personally run a very large-scale deployment(hundreds/thousands of robots).Based on customer projects and the platform’s architecture,Uipath is designed to scale when governance(standards, Orchestrator setup, monitoring, release management)is in place.

I haven’t opened many support tickets directly, but I’ve participated in support interactions with delivery teams. Experience is mixed: some engineers are excellent, but responsiveness and consistency vary. Overall, I would rate support 7/10.

Positive

I have not used any alternatives to UiPath Platform. For Agentic AI, I use AWS, but for Robotic Process Automation, I have not used alternatives. When you have the best in the market, which I believe UiPath Platform is, the solution is straight and reliable. I already have people on my team with experience and have developed relationships with UiPath Platform developers.

The initial setup had a learning curve for me at the very beginning, so it felt a bit confusing. Once I understood the platform concepts and the setup flow,getting connected and starting work became straightforward and quick.

I also appreciated that it’s easy to start with a free trial and then move to a paid plan directly using a credit card (e.g., American Express),which simplifies procurement for smaller or fast-moving initiatives.

We did use a consultant for the deployment:Transforia(independent automation consultancy).​

Transforia.fr supported the deployment end-to-end (architecture, setup, governance, and delivery standards) in close collaboration with the customer’s IT and business teams.​

Overall the experience was positive: having an experienced delivery team reduced onboarding friction, improved maintainability, and helped structure the rollout with clear prioritization and operational guardrails

Yes,Clear ROI has been observed with uipath platform,especially on structures,repetitive processes.We typically see process cycle-time reductions, in the 50-90% range depending on process complexity and how standardized the inputs and exceptions are.In the best cases(already well-defined processes that can be implemented and reused quickly),pauback can be achieved in about 3 months.

A good example is end-to-end invoice processing:automated captured (email/PDF),validation ( PO/GRN Ticket),approval routing,and automatic posting into the ERP.In practice,this typically reduces manual effort by roughly 50–70% and improves first-pass accuracy(often reaching the mid-to-high 90% range),which cuts rework and helps avoid late-payment penalties.Many teams at www.transforia.fr  also report cycle-time improvements—from about 7–14 days down to 1–3 days making it easier to capture early-payment discounts and improve vendor relationships.

Pricing and licensing for UiPath Platform can feel relatively fixed and premium, and it may be perceived as expensive—particularly when viewed from a small or growing-business perspective. If there were simpler entry tiers or more SMB-friendly packaging, it would likely make adoption easier for smaller enterprises; that said, for enterprise-grade programs the overall cost can be fair when the platform is utilized well and scaled with a clear automation roadmap. 

Setup cost is usually less about the software install and more about the broader implementation work(environment,security,governance,and robot configuration),so the true cost depends on how quickly the organization can standardize these foundations.

This is not a sales statement; the platform is robust and well structured (often compared to mature enterprise software suites),but smaller organizations with unpredictable volume or revenue can struggle with an annual commitment if ROI is not proven early,so the safest approach is to start with a high-volume, well-defined process, measure value fast, and then expand,because when business activity is continuous,the ROI tends to remain continuous as well.

I did not run a formal bake-off against other Robotic Process Automation vendors before choosing UiPath Platform; the decision was mainly driven by existing team experience, established internal know-how, and confidence in the platform’s maturity for structured enterprise automation. For agentic AI components, AWS services are used when appropriate, but for core RPA the focus remained on UiPath rather than splitting the automation stack across multiple RPA tools.

There are many challenges with automation,and every client faces challenges; however, when working with clients already using UiPath Platform RPA,challenges are limited because the environment is already built around structured automation.

Adding agentic AI on top of the same automation foundation typically does not create issues and progress continues and gives the enterprise a back bone where all RPA and aentic AI and user escalation are in one platform ;the real friction shows up when unstructured elements are introduced and the customer expects  -AI-only orchestration without budgeting for the extra runtime/robot capacity and exception handling needed to keep operations reliable.

UiPath Academy has been a key enabler since first starting with UiPath in 2019,and the training catalog is broad and accessible,which helps teams ramp up faster even when some technical modules are more demanding.

UiPath remains the best product option in many enterprise contexts,but for small entrepreneurs (e.g., in France) where annual platform cost is a blocker,and the resitance to change is a big deal , AWS-based automation building blocks can be a pragmatic alternative.

After deploying UiPath Platform, the delivery approach depends on the client base: if the environment is not yet well structured or the team is not trained, assigning a managed service for maintenance and operational support helps stabilize and sustain the automation program. 

My overall rating for UiPath Platform is 9 out of 10.

Our main use cases for UiPath Platform in our current operations as a bank revolve around streamlining processes and automating paperwork and busywork for all lines of our operational business.

We appreciate features of UiPath Platform such as Automation Hub, which is a really good tool for intake and evaluation. My developers love Studio; the whole thing. Orchestrations through that are great, and we're about to embark on Maestro next year, which has our business partners excited about being able to interact with that to bolster their processes.

From an intake perspective, Automation Hub is truly good at determining good prospects. You can use ROI, you can use the hours saved, and you can show the value for it. We've customized it to our needs to ask questions around risk and compliance and things of that nature, allowing us to do a more thorough evaluation of new opportunities.

Orchestrator works great, allowing us to do a lot of our monitoring directly through there. We've pulled in Insights as enabling us to look at our queues in real-time or near real-time to see how the performance of the bots is working. Maestro is fantastic as an interactive tool that allows you to create and build your processes directly in Maestro, dropping the bots and any AI agents all in one place, letting you start the process and see it happen in real-time.

My entire team has at least one certification from UiPath Academy. The biggest benefit we've realized from UiPath Academy includes having videos and great documentation that everyone understands. We conduct interactive sessions with our customer relation person and ask my developers to showcase what they learn. They see it in practice, get to practice it, and take a test to earn their certifications.

It's really hard to answer what areas UiPath Platform could be better as they are so far ahead of the curve. We work with another partner who's more of a think tank that talks to us about our agentic journey, which is a necessity for everyone moving forward. When they learned that we were using UiPath Platform, they commented that we had it right. We're looking forward to using the platform as the basis and possibly integrating third-party applications that have agentic capabilities while using UiPath Platform as the backbone.

I have been using UiPath Platform for three years.

The stability and reliability of UiPath Platform are fairly good. We encounter situations where things will go wrong, but it's typically system-related issues, not with UiPath Platform itself. 

Issues arise when a screen changes or a file format does not come over correctly. However, 99% of the time, problems are correctable very quickly, especially since we can monitor everything closely and respond before our business partners are even aware.

UiPath Platform scales with the growing needs of our company seamlessly. We can add robots anytime without issues, which positions us perfectly for scalability.

Based on what we've received, I would give UiPath Platform support at least a ten out of ten.

Positive

Before adopting UiPath Platform, we were using Nintex platform which has a better price point and is quicker to deploy. However, we do not use that for critical tasks, as I would never delegate some of the work we do with UiPath Platform to it. It mainly serves as a desktop-level automation tool. We also have licensing for Power Automate that a group uses, but it's more for internal departments. UiPath Platform works perfectly for bigger cross-departmental, even enterprise-level types of situations.

As a mid-sized regional bank, we've seen benefits from using UiPath Platform such as saving over 50,000 FTE hours just this year alone, and we are probably going to exceed our goal of over 66,000. 

I really appreciate the ability to monitor everything as it's happening in real-time using bots to help with that monitoring and alert us when things are going sideways because it happens occasionally. The benefits have been significant; our businesses have commented that we have saved their teams significant overtime, highlighting the monetary impact of those savings.

I didn't have insight into the pricing, setup costs, and licensing of UiPath Platform when I arrived as the initial contract had already been signed. However, there was an add-on for Premier Support that has been absolutely fantastic. It was worth the money and when we attend events, we don't consider ourselves smaller customers, yet we are always made to feel important.

My team considered some other solutions alongside UiPath Platform, specifically Blue Prism. They were another competitor that sits close in the same quadrant in the Gartner four-quadrant to UiPath Platform, but they looked at both and engaged with UiPath Platform as a partner, which provided a deeper customer-vendor engagement than they experienced with Blue Prism.

We do not yet use agentic AI, however, that's coming next year as we're getting the contract ready. We do not use agentic automation such as Agent Builder, Agentic Orchestration, or Autopilot yet; we are currently using Copilot, which allows us to dip our toes into the agentic waters.

We had a couple of opportunities for Document Understanding, which is more machine learning. Our struggle lies in the man in the middle concept where people just want to throw it over the fence, however, we emphasize that they need to help us with it.

I have not used the UiPath Platform user community much, as we haven't had a necessity for it yet. I assume that as we get further down the road in our agentic path, it will become more important for us. Currently, 95% of our usage is standard RPA, and we have great competency in those areas. Occasionally I might ask a bank I've worked with in the past a question or two, but I have not delved into the user community.

I have openly stated that I was a vendor for a long time, dealing with vendors on the other side as well, and I genuinely believe UiPath Platform is probably our best vendor due to the attention we get and constant follow-ups.

My advice to someone considering UiPath Platform is to set up a small support group closely tied to your build group early on, depending on your company's size. You do not want to distract your build team from the support side. This also means your build team must ensure quality documentation. Take a thorough look at your intake process, identify bottlenecks in your pipeline, set up your documentation, thoroughly go through the right SDLC process, and gain business buy-in to ensure a smoother operation. On a scale of one to ten, I rate UiPath Platform a nine.

Our main use cases for UiPath Platform are around document handling, basically extracting data off of documents, usually in an image format or PDF format.

I appreciate that UiPath Platform is such a cohesive suite of tools. 

We get good benefit out of OCR and AI and all those and Orchestration, the attended and unattended. 

Many different features are really beneficial. We have been able to streamline many processes now with UiPath Platform. Again, with document handling, we have been able to basically reduce headcount in certain areas and just streamline how we're handling faxes, images, and orders.

We have used the vendor's UiPath Academy courses. The team has all taken various courses in the UiPath Academy. The biggest benefits that we have seen from UiPath Academy include it being really helpful for a few of my team members to get certified in UiPath Platform. They really enjoyed having a credential and working towards something. It has helped them with their careers and helped them grow as individuals and develop.

My thoughts on UiPath user community highlight that it's really helpful to be able to go out to the forums and find information or ask questions. It's really nice that your peers can help you instead of always leaning on a third party or UiPath themselves. It's kind of nice to talk to end users in specific situations.

The biggest challenge with UiPath Platform is automation as a whole. It's really trying to evangelize and get that automation mindset across the organization. It's not necessarily a platform problem. It's a program problem.

The biggest benefit of usage is just being able to add runners to processes that are data-heavy or processing-heavy, so we can limit the server bandwidth and resources.

Personally, the only problem we have with it is some of the auditing ability and some of the user access and role building. If I had one thing that I would ask for more development in, it would be audit trail. We're a high-trust certified company, so we need to make sure that we have all that information. The ability to enforce and enroll people in different roles within the platform needs improvement.

I have been using UiPath Platform for four years now.

We have not experienced downtime, crashes, or significant performance issues with UiPath Platform. We have a few bugs here and there, a few things that we run into, but nothing that's slowing operations or causing us any headache.

UiPath Platform scales very well with the growing needs of our organization. It's easy to add runners, easy to add servers on our end, and as we have more needs, it's easy to scale. We have expanded the usage of UiPath Platform, and the process has been pretty smooth. We've rolled out to different business units, added servers, and we've certainly added more licensing and more runners over the four years. It has been pretty easy and seamless.

I would evaluate customer service and technical support for UiPath Platform as very good. 

We've always had really good ability to get answers quickly. We've run into a few issues that weren't easily addressed, and the team has worked to get after it. It's taken a little bit of time, however, knowing that it's kind of a nuance for our setup, they've been very responsive and very supportive, so I'm very appreciative.

Positive

Prior to adopting UiPath Platform, I was not considering or using another solution. This was the first effort in automation at the company.

The setup was very easy. We're in the cloud, so it's very simple. 

We use AWS as our cloud provider for UiPath Platform.

We have definitely seen a return on investment with UiPath Platform. We've seen, with all the document handling, a lot of return on those efforts.

The cost of UiPath Platform was fine too. There were a lot of licensing opportunities, and it's all been very favorable. Licensing has always been competitive; never was there an issue there.

Before selecting UiPath Platform, we considered Automation Anywhere and we've certainly utilized and looked at the Power Platform from Microsoft, however, it has its limitations, so UiPath Platform is a go-to.

We don't use formal Agentic AI with UiPath Platform. We do use AI with large language models to help organize and extract data, but we're not technically agentic. 

I would describe my experience with the vendor as very seamless and easy. UiPath has been very supportive. They've been with us the whole way, and every time we have a question or issues, they're there to help us out. 

On a scale from one to ten, I would rate UiPath Platform's features as a ten. It has many abilities and tools, connects to numerous systems, and is very universal. It fits our needs completely.

My main use case for UiPath Platform is that I primarily use it for the working automation part and also for building automation for repetitive tasks and document processing, having also worked with AI powered features like document understanding and AI center to understand how intelligent automation can improve business processes.

One workflow I automated using UiPath Platform was an invoice processing and data entry process, where the bot extracted invoice details from PDF using OCR and document understanding, entered the data into the company's ERP system automatically, generated a report, and sent email notifications in case of exceptions.

The best features UiPath Platform offers are that it provides almost everything needed for end-to-end automation in one place, including UiPath Studio for building workflows, Orchestrator for managing and monitoring automations, and document understanding for extracting information from documents, along with very useful AI and machine learning integration for building intelligent automation solutions.

UiPath Platform has had a very positive impact on my organization by reducing the time spent on repetitive manual tasks and improving overall process efficiency, as seen after automating invoice processing and data entry, making the workflow much faster and more accurate with fewer human errors.

I am overall very satisfied with UiPath Platform but believe there are areas for improvement, such as the licensing model being potentially expensive for smaller organizations and startups, as well as the desire for more built-in AI templates and reusable components for faster intelligent automations.

While I find the overall user experience very good, I would appreciate tighter integration with more third-party enterprise applications and cloud services, and having faster responses for complex technical issues would be beneficial while enhancing the debugging experience for greater productivity.

I have been using UiPath Platform since April 2025.

My experience with UiPath customer support has been very positive, with the support team being responsive and knowledgeable, and I have often found valuable resources in the community and documentation.

Before using UiPath Platform, I had some exposure to Microsoft Power Automate and evaluated it alongside Automation Anywhere, where UiPath stood out due to its extensive activity library and strong community support.

We have seen a positive return on investment from using UiPath Platform, with the example of our invoice processing automation reducing processing time by sixty to seventy-five percent and data accuracy improving over ninety percent.

In one of the automation projects, we reduced the processing time for invoice handling and data entry by around seventy to eighty percent compared to the manual process, where what used to take several minutes for each document is now completed in less than a minute by the bot, with data accuracy improving to over ninety percent.

I find the experience with pricing, setup cost, and licensing to be positive, with UiPath Platform providing a comprehensive set of features for enterprise automation that are straightforward to deploy thanks to good documentation.

In comparing UiPath Platform's approach to coding agent integration with other platforms, what stood out was its mature ecosystem that seamlessly combines development, AI, and RPA tools.

My advice for those looking into using UiPath Platform is to start by identifying repetitive processes for quick wins, utilize UiPath Academy for a strong foundation, and gradually scale to more complex workflows while leveraging the community for support.

I have completed several courses through UiPath Academy, which have been very valuable in building my AI and RPA skills, offering well-structured content covering everything from fundamentals to advanced topics, including hands-on exercises that allowed immediate application.

I have had a very positive experience with UiPath community, benefiting from helpful resources for technical glitches and learning opportunities through webinars, user group meetups, and events like the UiPath Developer Conference 2026.

I have explored UiPath Communications Mining for automating the processing of incoming emails and customer messages, allowing it to classify messages based on content and intent, triggering different workflows accordingly.

Monitoring the tone and sentiment of messages has helped us prioritize customer interactions effectively, allowing urgent issues to route automatically to the appropriate support team for quicker resolutions.

I have explored AgenTik automation for building intelligent automation solutions that require decision-making, allowing AI agents and RPA bots to automate complex workflows while having human involvement for exceptions.

We are using AgenTik automation for several intelligent business processes, especially for intelligent document processing where AI agents analyze documents, extract information, and validate data for updating business systems.

By leveraging AgenTik automation, we have seen positive outcomes such as reducing manual effort by around fifty five to seventy percent in request handling, shortening overall processing time by nearly forty to fifty percent, and increasing accuracy to over ninety to ninety five percent.

For coding agents, we have used GitHub Copilot and Cursor AI to enhance our development and troubleshooting of UiPath Platform automations, with one notable use in the invoice processing workflow where coding agents helped generate code, suggest expressions, and identify issues.

I give UiPath Platform a review rating of ten out of ten.

On a day-to-day basis, I have been using UiPath Platform to automate repetitive tasks, utilizing the Action Center, AI Center, and Maestro features I have integrated for automating my business use cases.

Global automation is a specific process I have automated using UiPath Platform, which is completely connected with the system, where it is supposed to connect to the mainframe and some recording to the instructions.

I have handled a main use case for multi-part authentication using UiPath Platform. The multi-part architecture requires the kind of transaction size to handle, so multiple bots pick the transactions from each queue, with several bots running to manage the workflow more efficiently. The process called swift loading efficiency that I worked on involved the front-end side with an app while we enabled three different robots on the back end. The kind of challenge I faced was at the end of running, as I was supposed to generate a report.

Using UiPath Communications Mining, I delivered a proof of concept project recently, wherein I classified emails based on conversation. Training and labeling each email helps produce percentage data that supports developers. For example, I extracted data from email bodies, enabled email classification and routing, processed attachments, and created case tickets for automated task creation. The communication mining functionality has been instrumental in processing unstructured messages effectively.

I believe the best features of UiPath Platform include the Action Center, which I really love, and the recently introduced Maestro and UiPath Agent Builder. These features stand out the most for me in terms of enhancing productivity.

When using Action Center and Agent Builder with UiPath Platform, I appreciate how the Agent Builder allows us to build a proper prompt where the agent makes decisions based on the context set in the orchestrator. The orchestrator has the context, where I establish the circumstances for decision-making while reading prompts or taking actions. If any business exception or other issues occur, I route that exception to the user through the Action Center, where the business user reviews and resolves the task, allowing for continuous transaction flow. This process tremendously enhances efficiency in reviewing tasks that are unclear or not confident about extraction details.

I have also experienced the task capture feature on UiPath Platform, which is fantastic for creating business review documents (BRD). This task capture helps design flows including 'as-is' flow diagrams and records actions taken within the entire system, capturing every screenshot for methodologies including web, desktop, or Excel applications.

UiPath Platform has positively impacted our organization by automating a significant number of workflows, which reduces manual efforts and allows employees to focus on higher-value creation activities. Since adopting the platform, we have automated time-consuming and repetitive processes, achieving consistency that has saved a substantial amount of money for the team. We would typically recruit people for manual tasks, but such work has been replaced, improving visibility into workflows and standard operations. UiPath Platform helps our organization scale automation effectively, thus improving productivity and delivering better service to customers.

I sometimes think that UiPath Platform has a few areas for improvement. There can be a steep learning curve for new users, especially teams lacking strong automation experience pertaining to developing, debugging, and troubleshooting. More intuitive documentation would enhance development and maintenance processes. Additionally, smoother integration with a wider range of application systems and more transparent licensing and infrastructure costs would be beneficial. Overall, the platform is fantastic and powerful, but enhancing usability, troubleshooting, and cost management would facilitate better scaling of automation across organizations.

Regarding needed improvements, I believe enhancing troubleshooting and documentation would significantly help users. While there are documents available on UiPath's website, I feel that more real-time use cases shared by the UiPath community would be invaluable.

The governance and security features surrounding UiPath Platform's AI capabilities are fantastic. They offer useful controls around access permissions, monitoring, and data governance, particularly regarding whether PI data or PHI data is exposed to external environments. While these controls show substantial efficiency, there remains room for improvement in simplifying governance controls, increasing transparency in RODA decision-making, and making security compliance management easier for administrators. Overall, I find the AI governance and security stock impressive.

UiPath Platform's centralized governance and monitoring capabilities ensure better visibility in AI usage. I put significant value on auditability and security controls, especially essential in business-critical processes. These capabilities facilitate risk management and maintaining organization standards while scaling automation. A primary opportunity for improvement lies in simplifying controls, making them easier to configure and manage, especially in larger environments with numerous users and automations.

I have been working in IT for over ten years, when it comes to UiPath Platform it's been 5 years.

UiPath Platform is indeed stable, providing a robust monitoring system, exception handling, and structured folder management at the tenant level, aiding significantly in operations management.

UiPath Platform exhibits strong scalability, enabling attended and unattended automations while supporting large enterprise programs with the addition of robots, increasing execution capacity, and efficiently managing workflows through the orchestrator. This capability allows automation to handle more complex, end-to-end processes as adoption expands.

Customer support has been good overall. Whenever I post an issue, I receive prompt responses from the knowledgeable customer support team. If I encounter difficulties in any automation tasks and cannot resolve them through documentation, I raise a UiPath ticket and receive timely assistance, which is immensely helpful. I would rate the customer support a nine out of ten.

Before using UiPath Platform, I utilized Automation Anywhere. I switched because UiPath offers broader automation capabilities, stronger developmental and orchestration features, and scalable team integration powered by AI-driven capabilities, offering more extensive coverage in document understanding, AI, machine learning, communication, process orchestration, and agentic automation.

When discussing the savings from UiPath Platform and improved productivity, I can share a specific example involving Clover Road automation, which represents an automation effort worth around sixty-nine thousand dollars. This process runs from six am to four pm Eastern time, operating in two passes. The first pass produces a report around five am to six am, requiring four to five hours for completion. Each pass processes up to ten thousand records, and we replicate this during the afternoon shift. This automation replaces three full-time employees, leaving one person to handle validation, resulting in significant ROI for the operations team.

I have shared relevant metrics from my experience that indicate a return on investment. Specifically, in the Clover Road automation I mentioned earlier, the process is valued at sixty-nine thousand dollars and runs two passes. Each pass processes up to ten thousand records, which has replaced three full-time employees, now allowing just one person to manage validations, delivering a significant ROI for our operations team.

Prior to selecting UiPath Platform, I evaluated other options including Automation Anywhere for similar reasons mentioned earlier, where UiPath's broader capabilities, stronger development and orchestration features, and AI-driven functionalities stood out for standardizing automation on a unified platform.

My advice for others looking into UiPath Platform is to standardize from the beginning and, as a developer, to focus on writing clear comments in the code. It is essential to ensure your XAML files are well organized and incorporate diligent logging. Additionally, it is important to measure ROI and invest in proper governance and a usable framework to enhance security and oversight. I gave UiPath Platform a rating of eight out of ten.

My overall experience with it has been tremendous, and I have gained substantial value through automating business processes.

Being part of the UiPath community provides great value as whenever I post something, I usually receive helpful responses. It is a fantastic experience, as community members including MVPs are always available to assist with any challenges I face, such as debugging errors. The community fosters knowledge sharing, best practices, and automation use case troubleshooting, which I find incredibly beneficial.