UiPath Platform Reviews

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

Positive

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs. 

We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

Our main use cases for UiPath Platform are around document handling, basically extracting data off of documents, usually in an image format or PDF format.

I appreciate that UiPath Platform is such a cohesive suite of tools. 

We get good benefit out of OCR and AI and all those and Orchestration, the attended and unattended. 

Many different features are really beneficial. We have been able to streamline many processes now with UiPath Platform. Again, with document handling, we have been able to basically reduce headcount in certain areas and just streamline how we're handling faxes, images, and orders.

We have used the vendor's UiPath Academy courses. The team has all taken various courses in the UiPath Academy. The biggest benefits that we have seen from UiPath Academy include it being really helpful for a few of my team members to get certified in UiPath Platform. They really enjoyed having a credential and working towards something. It has helped them with their careers and helped them grow as individuals and develop.

My thoughts on UiPath user community highlight that it's really helpful to be able to go out to the forums and find information or ask questions. It's really nice that your peers can help you instead of always leaning on a third party or UiPath themselves. It's kind of nice to talk to end users in specific situations.

The biggest challenge with UiPath Platform is automation as a whole. It's really trying to evangelize and get that automation mindset across the organization. It's not necessarily a platform problem. It's a program problem.

The biggest benefit of usage is just being able to add runners to processes that are data-heavy or processing-heavy, so we can limit the server bandwidth and resources.

Personally, the only problem we have with it is some of the auditing ability and some of the user access and role building. If I had one thing that I would ask for more development in, it would be audit trail. We're a high-trust certified company, so we need to make sure that we have all that information. The ability to enforce and enroll people in different roles within the platform needs improvement.

I have been using UiPath Platform for four years now.

We have not experienced downtime, crashes, or significant performance issues with UiPath Platform. We have a few bugs here and there, a few things that we run into, but nothing that's slowing operations or causing us any headache.

UiPath Platform scales very well with the growing needs of our organization. It's easy to add runners, easy to add servers on our end, and as we have more needs, it's easy to scale. We have expanded the usage of UiPath Platform, and the process has been pretty smooth. We've rolled out to different business units, added servers, and we've certainly added more licensing and more runners over the four years. It has been pretty easy and seamless.

I would evaluate customer service and technical support for UiPath Platform as very good. 

We've always had really good ability to get answers quickly. We've run into a few issues that weren't easily addressed, and the team has worked to get after it. It's taken a little bit of time, however, knowing that it's kind of a nuance for our setup, they've been very responsive and very supportive, so I'm very appreciative.

Positive

Prior to adopting UiPath Platform, I was not considering or using another solution. This was the first effort in automation at the company.

The setup was very easy. We're in the cloud, so it's very simple. 

We use AWS as our cloud provider for UiPath Platform.

We have definitely seen a return on investment with UiPath Platform. We've seen, with all the document handling, a lot of return on those efforts.

The cost of UiPath Platform was fine too. There were a lot of licensing opportunities, and it's all been very favorable. Licensing has always been competitive; never was there an issue there.

Before selecting UiPath Platform, we considered Automation Anywhere and we've certainly utilized and looked at the Power Platform from Microsoft, however, it has its limitations, so UiPath Platform is a go-to.

We don't use formal Agentic AI with UiPath Platform. We do use AI with large language models to help organize and extract data, but we're not technically agentic. 

I would describe my experience with the vendor as very seamless and easy. UiPath has been very supportive. They've been with us the whole way, and every time we have a question or issues, they're there to help us out. 

On a scale from one to ten, I would rate UiPath Platform's features as a ten. It has many abilities and tools, connects to numerous systems, and is very universal. It fits our needs completely.

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

My main use cases for UiPath Platform involve working within departments within our organization, discovering pain points, trying to automate those, and free their time up. That's what we were focused on for a while. Now we're trying to scale up, and hence why I'm here, to see what all the Agentic stuff is about.

From a developer standpoint, the features of UiPath Platform that I appreciate the most include the ease of building. They've made it a pretty simple tool. The features of UiPath Platform benefit our organization since we can go to production quickly. When we talk to a department, we identify a good use case for it, and it's rolling within a week or two.

I and my teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are purely knowledge. We hit the ground running fast when we got into UiPath, so it's been a good resource.

In terms of the value that I gain by being part of UiPath Platform's user community, it's shared experiences. Being here, talking to other people in other financial services, has been helpful. If there's one thing my team talks about a lot regarding UiPath Platform, it is staying on top of updates.

In a perfect world regarding UiPath Platform, in Orchestrator, I could select a process and hit the "update all" button. There are some things coming down the line regarding licensing for UiPath Platform where our current license structure is being sunsetted. There's just a lot of confusion over that. 

A little more clarification around licensing and how we can best take advantage of it for our organization's purposes would be helpful.

I have been using UiPath Platform for two and a half years.

I assess the stability and reliability of UiPath Platform as very stable. I have not experienced any downtime, crashes, or performance issues with UiPath Platform, not at the fault of UiPath.

UiPath Platform scales very well with the growing needs of my organization. I have expanded usage of UiPath Platform. 

The process of expanding was fairly smooth. There are some hurdles that we had to overcome just with different business units and getting adoption going.

I evaluate customer service and technical support for UiPath Platform as pretty good since we have their premier support package. 

On a scale from one to ten, I would rate customer service and technical support for UiPath Platform a ten. I have no complaints. They're just very expedient. They respond quickly. They're there when we need them.

Positive

When evaluating UiPath Platform, the aspects that stood out to me were that we were on Foxtrot prior, and it was changing hands, and we didn't want to be a part of that. We'd have to redo everything anyway. UiPath was also a leader in the market, so we wanted to be a part of that. 

Before adopting UiPath Platform, I was using Foxtrot to address similar needs. The factors that led me to consider a change for UiPath Platform included that they were changing their platform and pricing. So we figured if we were going to have to do all this change anyway, we might as well assess what's out there.

The act of deployment was pretty seamless from my perspective. We have an engineering team that takes care of deploying, so I just turn it on.

I have definitely seen a return on investment with UiPath Platform. We have about 150 processes in production with UiPath Platform. The one department that has the majority of those processes has not had to hire anybody else for those two years. Their people are happy, and we've saved them money and the need for more people.

I personally didn't have to experience pricing and licensing for UiPath Platform, as that was someone in a bigger chair than me.

I did not consider other solutions before selecting UiPath Platform.

We do not use Agentic AI yet. 

My advice to other organizations considering UiPath Platform is that it works. Use it. Simple. 

I rate UiPath Platform a ten out of ten.

We are exploring a use case for agentic AI right now.

The features of UiPath Platform that I value the most are Orchestration, which is a significant component, and the agentic pieces that are coming into shape. The biggest thing is that we need to figure out how to connect other agentic pieces that we have. 

The examples of how these features benefit my organization include implementing traditional RPA with the features and functionalities that UiPath Platform offers today. A lot of them are backend business operations, however, we are also exploring clinical use cases. 

It significantly reduces the time that a physician spends on documentation versus taking care of the patient, which is what they came into medicine for.

UiPath Platform can be improved by working on specific use cases and partnering with us to help bring more belief in the system, and solving the pain points for the industry is critical. Do not lose focus on a specific industry. 

Additional features that should be included in the next release are probably healthcare-specific connection and partnership with Epic.

With the agentic part, we are facing some challenges in terms of governance, in terms of which agentic platform to use, whether we should use UiPath, whether we use our agentic platform that we have chosen. That's going to be the challenge. Governance and clinical use cases typically go through a lot of scrutiny from security and legal. So that's the challenge, however, that's nothing to do with UiPath.

I have been using UiPath Platform for the last three years.

The stability and reliability of UiPath Platform are so far, so good. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has not been used to its fullest potential yet as it scales with the growing needs of my organization.

I evaluate customer service and technical support as phenomenal. When we have a question, we have answers, which is really cool. 

I would rate customer service and technical support a ten out of ten. They are available when we want them. It's not just about technical support; it's also about working with us and partnering with us, which is significantly important. That's one thing I want them to keep.

Positive

Prior to adopting UiPath Platform, we were using another solution to address similar needs. We started using a smaller tool and also used Microsoft Power Automate, but we needed to scale, so that's why we chose a partner that will work for us. The factor that led me to consider a change was scalability.

It's better to ask this question to my technical folks, however, there have been zero complaints on that front. They're available when there are questions for us, which is really, really good. It's not like sell and then forget. It's like sell, we will make you grow, and then we'll make you successful, which is really cool. 

In the last two years we have been setting our COE, and we are working towards seeing a return on investment with UiPath Platform. We have several use cases that are marching towards the ROI piece. One use case will probably pay for itself, the product.

My experience with pricing, setup costs, and licensing for UiPath Platform is that it is significantly simple and a workable solution that's always offered, which has been a blessing for us in a tight financial market, especially in healthcare. It becomes really challenging; however, they have been willing to work with us, which is really good.

Before selecting UiPath Platform, we did look at the other two vendors in the market and also looked at Microsoft. UiPath Platform stood out because of their focus on the domain-specific areas, and the tool is significantly superior.

The advice I would give to other organizations considering UiPath Platform is to jump into it. ROI is something that you will find very quickly. Howecer, build and partner with UiPath Platform and maybe their partners. Most importantly, fail fast if you need to, and don't try to build a big project that goes on for years; do some small pilots, but pilot to project, scale pretty quickly. 

On a scale from one to ten, I would rate UiPath Platform overall an eight, based on the features and functionality we've used so far.

My main use case for UiPath Platform is to build RPA bots.

The features of UiPath Platform that I value the most are the scheduling features and the ability to bring our own LLM. 

Having the ability to bring our own LLM has helped reduce some of our costs. It was cheaper and we felt we had better results with the LLM.

My overall experience with using UiPath Agentic automation capabilities is that it was very easy and rapid to develop, and we achieved a more sophisticated end result than when we tried to use other AI tools to do a similar thing, which were not nearly as sophisticated or accurate.

My advice to another organization considering UiPath Platform is to focus on how they start up the program and what automations they choose to develop first. We went for the big wins with automations that would return a lot of resource hours, however, in hindsight, we should have brought in partners to track down and develop various use cases for automation. Any turning an ROI within six months should have been developed earlier, as we would have been three years down the road now of saving from those bots instead of having a long list of 30 bots that have been sitting there and not developed.

I have been using UiPath Platform for three years.

We have only had one big issue where the Google Suite products caused the bots interacting with the Google Suite connectors to fail, but we could never figure out why. We just ended up having to upgrade each of the bots, and thankfully they ended up working after that.

UiPath Platform has scaled really well with our growing needs. We went from two bots to three licensed cores, and so far, just those three cores have been able to support all of our 35 bots. We are adding about 10 to 15 bots a year.

On a scale of one to ten, I would rate my customer service and technical support experience as a ten. 

Every time I reach out to UiPath, my account rep quickly finds the right resources, gets us on a call in a timely manner, and helps us work through whatever we need. They schedule follow-up meetings to ensure we do not need more help.

Positive

The process with expanding has been pretty painless. We have our own CI/CD process that integrates with Git, GitHub, and our own pipeline, and it works really well, making pushing new bots not a problem at all.

We definitely have seen a return on investment with UiPath Platform. Over the three years, we have implemented 35 bots and are saving about 24,000 resource hours annually, and that does not even include the revenue that it has also probably helped generate.

Lately, we have looked at other solutions, including some of the Gemini products, to see if they had capabilities. We looked into them for performance, cost, support, scalability, and more citizen development capabilities. While Gemini has easier citizen development capabilities, what ends up getting developed is really not robust and often not enterprise-level use cases.

We do not use the testing features, however, we do use Autopilot and the Agent Builder within UiPath Platform. The deployment model for UiPath Platform is in the cloud. It is our own cloud and our own instance in AWS. 

We have not implemented the Agentic automation yet, so we do not really have metrics; the Challenger is the sales template that we implemented or technique. 

I would rate UiPath Platform overall as an eight out of ten. We have primarily Mac users throughout our company, and some features like Task Mining are not usable because it is Windows-based.