UiPath Platform Reviews

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.

UiPath Platform has multiple use cases that I have developed. I am currently working in the logistics department where I am automating many logistics-related processes. Previously, I worked in the medical department and also in the transportation department. I have worked on more than a hundred automations that I have completed.

One specific example of a logistics process I automated with UiPath Platform is shunting rebooking. There is a legacy application called Softship Line that receives input email data. The bot reads that data including the rebooking data based on business logic and populates it to the Softship Line to book the bookings by providing vessel details, vessel invoice details, port of origin, and destination port. All those details get populated based on business logic and validations, and then it sends a confirmation for the booking completion. When there are multiple bookings, I run through a multi-bot architecture which sends a confirmation email at the end of all the bookings to the users.

Currently, I am also working on an email classification agent. I am building Azure AI Azure Foundry where I am creating agents and then through the agent I am calling into UiPath Platform, utilizing the API to expose those agents. I use the agent to classify the emails and read the exam based on the prompting, and then I populate the data to the application. This is a hybrid model that I am using with the bot.

The best features UiPath Platform offers are the connectors because I do not have to build anything since there are multiple connectors and multiple activities that are available nowadays. Most of the things are already available in UiPath Platform now. I would say the connector is what I like the most on UiPath Platform.

I connect UiPath Platform to SharePoint and email most often, utilizing Office 365 connectors to connect to OneDrive, SharePoint, and email. I work mostly on Microsoft products, and these connectors really help me make things quicker instead of doing custom coding that takes much time, thus saving a lot of time to build automation.

The features in UiPath Platform are very good, particularly when compared to other platforms like Blue Prism or Automation Anywhere. UiPath Platform has reached a level where it has many features and activities that are available right now which can just be dragged and dropped into use. One new feature that I particularly like is agentic automation development, although I do not have a license to use it, but I have seen it in videos and it looks really nice to have.

UiPath Platform has positively impacted my organization as I am completely into UiPath Platform with almost 50 plus automations running. It has saved many hours and helped business users automate many processes, saving time for them and working 24/7, even during holidays.

I really do not see any necessary improvements for UiPath Platform as everything is in place and it is a very good product. I would suggest that if the consumption of AI units can get reduced or if I can use community additions, that would be one thing to consider; otherwise, everything looks top-notch.

All is good and there are no further improvements needed for UiPath Platform.

I have been using UiPath Platform for around six or seven years.

UiPath Platform is very stable.

Customer support is very good; whenever I encounter issues, I just need to create a ticket and everything gets resolved within 24 to 48 hours.

I would rate customer support a nine or ten.

From the start, I have been using UiPath Platform and do not have any experience using a different solution.

There has definitely been a return on investment; although I cannot provide exact details, I have reduced the number of developers from six to four as I can complete tasks with the coding agents.

I do not have any specific metrics to share regarding hours saved or money saved because I do not track that; it is an internal product and process.

I do not have anything else to add regarding the needed improvements; everything is in place and looks good to me.

I have not explored the AI governance and security aspects, so I cannot comment on that side.

I have tried some things with the AI capabilities of UiPath Platform and found that the accuracy is very good; for readable documents, the AI extracts data properly which is working really nicely on the agentic side of it, better than other platforms.

I have not utilized UiPath Academy courses till now.

I have participated in UiPath's user community and found it very nice to visit the UiPath office in Bangalore where a showcase of new products happened, allowing me to connect with people from various domains, share thoughts, project ideas, and innovations, which helps me stay updated on UiPath Platform.

As of now, I am not using any agentic automations; I am using UiPath Platform along with Azure Foundry agents but have not implemented native UiPath agentic automation.

I have not used the UiPath Communication Mining features till now.

Recently, I upgraded UiPath Studio to the latest version, utilizing UiPath's Autopilot, which includes the coding agent Claude 4.7. I use it to build complex logics, as I provide prompts and it validates all the logics, runs automatically, verifies test cases, and checks for any issues, thus helping me resolve issues and speed up the process.

Adopting UiPath Platform for coding agents has measurably increased my team's productivity by almost 40 to 50%, so I just provide prompts and verify the results.

I do not have pricing, setup cost, and licensing details, as that information is with my manager.

I definitely recommend others use UiPath Platform for their automation processes because it has everything needed; it really is an all-in-one product suite.

My overall rating for this review is 10.

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

Our main use cases for UiPath Platform involve a lot of RPA, as we have over 300 bots; for agents, we're mostly looking at IT operations and procurement, invoice processing.

Examples of how these features benefit our organization include being able to automate and educate the folks. Things such as UiPath Academy are definitely a game changer for aligning everyone on these topics.

The features of UiPath Platform that I prefer most are the Autopilot's key capability, which enables embedding in all products and makes everything from development to testing much faster.

By leveraging Agentic Automation, we achieve outcomes such as reducing service requests by 50%, which saves about 3,000 service requests and frees up employees to work on more value-add activities.

My overall experience using UiPath Platform's Agentic Automation capabilities is that it's very intuitive; everything just follows the fields, and I create prompts using natural language, which is super easy. My teams and I use the vendor's UiPath Academy courses all the time. The biggest benefits I have seen from UiPath Academy include that the fact that it's free is a game changer, and we always advise everyone to check it out, as it's very hands-on and comprehensive.

My thoughts on UiPath's user community in terms of the value gained by being part of it include just being able to shape the products; UiPath Platform is very receptive to feedback, and being the first implementation of Autopilot, we provided feedback catered to our needs. Just from one use case, we save tens of thousands of hours per year extracting data points with Agentic AI; we're trying to scale this globally to three or four other use cases, and we expect high value there.

As for how UiPath Platform can be improved, I haven't thought about it much.  

Being able to implement more training specifically on the agent stuff would be beneficial. UiPath Platform is really great already with the automation stuff, however, comprehensive training is lacking as the products constantly change, especially crucial for our partner focusing on RPA.

We have been partners since 2019, using UiPath Platform.

I would assess the stability and reliability of UiPath Platform as excellent, as we've never had an issue with it. I have never experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of our organization, as it is sufficient.

I would evaluate customer service and technical support for UiPath Platform as excellent; they are a great partner there. 

On a scale from one to ten, I would rate customer service and technical support an eight, as there have been instances where we wanted direct help right away. 

They require us to log a ticket; ideally, I would prefer contacting our representative for immediate assistance, so I dislike the logging process.

Positive

Prior to adopting UiPath Platform, I was using another solution, Power Automate, however, I found it much more limited, mainly good for Microsoft tools.

I would describe my experience deploying UiPath Platform as pretty seamless; I think we have a good partner for that aspect.

I have seen a return on investment with UiPath Platform, absolutely. In terms of data points or examples, our program pays for itself roughly four or five times.

My experience with pricing, setup cost, and licensing for UiPath Platform is that overall, it's clear; however, some of the AI unit stuff can be confusing, so one feedback would be a calculator to forecast and understand consumption rates better.

Before selecting UiPath Platform, we considered other solutions; we have a technology stack where many use cases go through UiPath Platform, however, some go through Python development, and we're also partners with Microsoft, though the majority still go through UiPath Platform. 

In my evaluation process comparing these options, cost stood out as a big factor; UiPath Platform is actually the most expensive option, but it depends on the use case, and UiPath Platform might be a better fit compared to other options.

Our use cases with UiPath Agentic Automation mostly involve plasma and also supply chain and IT operations—those are where the true Agentic Automation capabilities lie; everything else could be done with RPA. 

The advice I would give to other organizations considering UiPath Platform is to look at the capabilities as a whole and not just consider the cost; UiPath Platform is the most expensive option compared to competitors, so it's important to evaluate capability and return on investment. 

I would rate UiPath Platform overall as a solid eight out of ten.

Our use case for automating with UiPath Platform involves different types of processes, such as processing documents like invoices that need to be updated into the SAP system on a daily basis for payment processing, mimicking the steps that a human user performs.

The best features I appreciate about UiPath Platform are its continuous growth and improvement, evolving from standard automation to more advanced agentic solutions which enhance decision-making capabilities.

UiPath Platform serves as a comprehensive solution for all business processes to be automated, including features such as communication mining that extract automated processes from business users and UiPath Insights for reporting benefits from our automations, including hours saved and business value saved.

With agentic automation on UiPath Platform, I handle components like people, robots, and AI agents through a centralized platform, the UiPath Orchestrator, which allows business users to monitor, manage, and trigger their automations at desired times.

I have been using UiPath Platform for nine years now, and one area for improvement I find challenging is the frequency of product updates; rapid upgrades, such as from version 2022 to 2024, complicate the migration process for organizations with many automations, especially those running on legacy systems.

I have been using UiPath Platform for nine years.

In terms of stability, I would rate UiPath Platform a nine.

Regarding scalability, I find it to be a scalable solution, rating it an eight out of ten.

I would rate the technical support for UiPath Platform an eight.

Positive

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

Deployment timelines for UiPath Platform vary by project; for low-complexity automation projects, it typically takes around three to four weeks from start to finish.

The setup for monitoring tone or sentiment in messages entirely depends on how each organization configures its communication, as there are different ways to install the product, both cloud-based and on-premises.

In my organization, there are over 100 business users utilizing UiPath Platform for their automation needs, while a development team of 10 focuses on developing those automation processes.

Since automating with UiPath Platform, human error has reduced to 0% because the process we automate relies on the standard process that humans perform, and it is significantly faster; for example, while a human takes about five minutes to send an email and raise a ticket, automation reduces that time to just a couple of seconds.

Regarding pricing, I find UiPath Platform to be relatively cost-efficient compared to other automation tools on the market, ranking it first against options such as Blue Prism and Automation Anywhere, particularly when considering the value and capabilities offered.

Currently in my organization, I am deploying UiPath Platform on-premises, but I am considering a hybrid option to leverage some cloud features due to our security requirements.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

The UiPath Academy courses serve as my primary source of learning for UiPath Platform, having started in late 2016; there are now over 200 courses available, making it the best resource for gaining detailed knowledge and hands-on experience.

For anyone looking to implement UiPath Platform, I definitely recommend starting with a proof of concept using their 60-day trial version and also engaging with the UiPath Academy for a better understanding of how the platform works. I would rate this review an eight.

My main use cases for UiPath Platform involve working within departments within our organization, discovering pain points, trying to automate those, and free their time up. That's what we were focused on for a while. Now we're trying to scale up, and hence why I'm here, to see what all the Agentic stuff is about.

From a developer standpoint, the features of UiPath Platform that I appreciate the most include the ease of building. They've made it a pretty simple tool. The features of UiPath Platform benefit our organization since we can go to production quickly. When we talk to a department, we identify a good use case for it, and it's rolling within a week or two.

I and my teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are purely knowledge. We hit the ground running fast when we got into UiPath, so it's been a good resource.

In terms of the value that I gain by being part of UiPath Platform's user community, it's shared experiences. Being here, talking to other people in other financial services, has been helpful. If there's one thing my team talks about a lot regarding UiPath Platform, it is staying on top of updates.

In a perfect world regarding UiPath Platform, in Orchestrator, I could select a process and hit the "update all" button. There are some things coming down the line regarding licensing for UiPath Platform where our current license structure is being sunsetted. There's just a lot of confusion over that. 

A little more clarification around licensing and how we can best take advantage of it for our organization's purposes would be helpful.

I have been using UiPath Platform for two and a half years.

I assess the stability and reliability of UiPath Platform as very stable. I have not experienced any downtime, crashes, or performance issues with UiPath Platform, not at the fault of UiPath.

UiPath Platform scales very well with the growing needs of my organization. I have expanded usage of UiPath Platform. 

The process of expanding was fairly smooth. There are some hurdles that we had to overcome just with different business units and getting adoption going.

I evaluate customer service and technical support for UiPath Platform as pretty good since we have their premier support package. 

On a scale from one to ten, I would rate customer service and technical support for UiPath Platform a ten. I have no complaints. They're just very expedient. They respond quickly. They're there when we need them.

Positive

When evaluating UiPath Platform, the aspects that stood out to me were that we were on Foxtrot prior, and it was changing hands, and we didn't want to be a part of that. We'd have to redo everything anyway. UiPath was also a leader in the market, so we wanted to be a part of that. 

Before adopting UiPath Platform, I was using Foxtrot to address similar needs. The factors that led me to consider a change for UiPath Platform included that they were changing their platform and pricing. So we figured if we were going to have to do all this change anyway, we might as well assess what's out there.

The act of deployment was pretty seamless from my perspective. We have an engineering team that takes care of deploying, so I just turn it on.

I have definitely seen a return on investment with UiPath Platform. We have about 150 processes in production with UiPath Platform. The one department that has the majority of those processes has not had to hire anybody else for those two years. Their people are happy, and we've saved them money and the need for more people.

I personally didn't have to experience pricing and licensing for UiPath Platform, as that was someone in a bigger chair than me.

I did not consider other solutions before selecting UiPath Platform.

We do not use Agentic AI yet. 

My advice to other organizations considering UiPath Platform is that it works. Use it. Simple. 

I rate UiPath Platform a ten out of ten.

My use case primarily revolves around automating processes in the finance, insurance, automobile, aeronautical, multimedia, and retail sectors. I automated processes in applications like SAP and Oracle, focusing on ERP type applications, API automation, Excel, and web-based automation. These are the areas where I have implemented automation.

The best features of UiPath Platform, in my experience, relate to how accessible the learning resources are compared to other RPA tools. You can find a high volume of data from UiPath Academy or YouTube, making it easy for anyone to learn UiPath Platform. There is no time bound for using UiPath Platform; you can install the Community edition, automate your processes, and easily complete modular certifications. Other RPA tools, such as Automation Anywhere or Blue Prism, have time limits for free use, while UiPath Platform allows unlimited access once you install the Community edition. Most of the features in UiPath Platform, including Agentic AI, Process Mining, data engineering, and document understanding, can be accessed without limits.

Additionally, premium features are available in the Enterprise edition, and transitioning from Community to Enterprise requires merely raising a request. Overall, I find UiPath Platform comfortable and easy to use, and they continuously upgrade their tools and functionalities.

Regarding agentic automation, one of the challenges I sought to overcome by leveraging people, robots, and AI agents in automating processes was the difficulty of integrating multiple applications through UiPath Platform Agentic AI. Recently, UiPath Platform introduced UiPath Maestro, which has significantly resolved many of these problems. I have developed several Agentic AI processes using UiPath Maestro, and everything has worked well. Furthermore, with my prior experience in prompt engineering, UiPath Platform Agentic AI training has instructed me on writing prompts effectively, so I do not face any issues during the development of Agentic processes.

I can say that UiPath Platform has reduced human error by almost 90 percent when compared to doing tasks manually.

To improve, I notice a concern regarding support. For instance, if a vendor encounters an issue with UiPath Platform and is unable to resolve it via UiPath Platform developers or architects, they may raise a support ticket, but there can be delays in response. Additionally, for users who are not vendors but have paid for a UiPath Platform license, reaching the support team can be difficult if they do not respond promptly.

Regarding the pricing of UiPath Platform, I find it expensive compared to other RPA tools.

I have been using UiPath Platform for over the last seven plus years.

In terms of stability, I would rate it nine out of ten.

For scalability, I would rate it ten out of ten.

I would rate vendor support as seven out of ten.

The community surrounding UiPath Platform resembles a free edition tool, with its own community forums. Developers and architects using UiPath Platform can post questions about challenges they face, facilitating a community communication environment where their queries are answered, and discussions take place, similar to social media interactions.

Positive

The deployment process of UiPath Platform is very easy. We utilize the CI/CD pipeline, which allows for seamless integration of bot deployment. There is no need to perform additional steps; pushing the code automatically deploys it into the Orchestrator. In earlier deployments, we had to manually publish our code and update many assets in the Orchestrator, but with the CI/CD pipeline, deployment becomes significantly easier.

The amount of time that UiPath Platform automation has freed up from doing manual work depends on the complexity of the process. For instance, in one recently developed reporting process that interacts with Excel and SAP, processing a report file with nearly 300 items would take an hour manually. However, with the automation bot, we complete the entire reporting in about two minutes. That is a significant time saving compared to the one hour it takes manually for processing each item.

When comparing UiPath Platform with other tools, I observe that UiPath Platform is a giant in the automation industry and is continuously developing its tools. Other tools such as Blue Prism and Automation Anywhere seem outdated, receiving few updates. One competitive tool, Microsoft Power Automate, poses some challenges for UiPath Platform, but overall, I find UiPath Platform to be leading in advancement.

Monitoring the tone or sentiment in messages affects operations by facilitating automation. However, I initially struggled to understand the specific implication regarding sentiment. UiPath Platform provides tools, including Excel-based tools within the Automation Hub, where users can submit processes intended for automation and gather relevant information for business analysis. This hub can analyze how many activities are being automated and the benefits derived from such automation.

The biggest benefit I have seen from UiPath Academy courses is the ease of learning and the abundance of exercises provided. If a learner faces challenges in completing an exercise, solutions are also provided. The training progresses from basic to advanced levels, and the training modules feature excellent videos and explanations. If anyone wants to learn UiPath Platform, they can do so effectively through UiPath Academy portal and master the platform.

Automating actions or responses according to messages aligns with the purpose of automation, which is removing human dependency. Automating communication and sentiment analysis can significantly enhance operational efficiencies and improve automation processes overall.

Our clients are primarily medium-sized businesses.

UiPath Platform does require some maintenance, as UiPath Platform continuously upgrades its tools and packages. If there are major issues, updates are necessary; otherwise, regular updates for packages and processes may not be required.

UiPath Platform is purchased through a partner connection, and certain conditions must be met, including the number of licenses purchased. If you meet the required volume, you can partner directly with UiPath Platform; if not, you must complete a solution SSN certification to partner with them.

I have provided this review with an overall rating of eight out of ten.

My main use case for UiPath Platform is to build RPA bots.

The features of UiPath Platform that I value the most are the scheduling features and the ability to bring our own LLM. 

Having the ability to bring our own LLM has helped reduce some of our costs. It was cheaper and we felt we had better results with the LLM.

My overall experience with using UiPath Agentic automation capabilities is that it was very easy and rapid to develop, and we achieved a more sophisticated end result than when we tried to use other AI tools to do a similar thing, which were not nearly as sophisticated or accurate.

My advice to another organization considering UiPath Platform is to focus on how they start up the program and what automations they choose to develop first. We went for the big wins with automations that would return a lot of resource hours, however, in hindsight, we should have brought in partners to track down and develop various use cases for automation. Any turning an ROI within six months should have been developed earlier, as we would have been three years down the road now of saving from those bots instead of having a long list of 30 bots that have been sitting there and not developed.

I have been using UiPath Platform for three years.

We have only had one big issue where the Google Suite products caused the bots interacting with the Google Suite connectors to fail, but we could never figure out why. We just ended up having to upgrade each of the bots, and thankfully they ended up working after that.

UiPath Platform has scaled really well with our growing needs. We went from two bots to three licensed cores, and so far, just those three cores have been able to support all of our 35 bots. We are adding about 10 to 15 bots a year.

On a scale of one to ten, I would rate my customer service and technical support experience as a ten. 

Every time I reach out to UiPath, my account rep quickly finds the right resources, gets us on a call in a timely manner, and helps us work through whatever we need. They schedule follow-up meetings to ensure we do not need more help.

Positive

The process with expanding has been pretty painless. We have our own CI/CD process that integrates with Git, GitHub, and our own pipeline, and it works really well, making pushing new bots not a problem at all.

We definitely have seen a return on investment with UiPath Platform. Over the three years, we have implemented 35 bots and are saving about 24,000 resource hours annually, and that does not even include the revenue that it has also probably helped generate.

Lately, we have looked at other solutions, including some of the Gemini products, to see if they had capabilities. We looked into them for performance, cost, support, scalability, and more citizen development capabilities. While Gemini has easier citizen development capabilities, what ends up getting developed is really not robust and often not enterprise-level use cases.

We do not use the testing features, however, we do use Autopilot and the Agent Builder within UiPath Platform. The deployment model for UiPath Platform is in the cloud. It is our own cloud and our own instance in AWS. 

We have not implemented the Agentic automation yet, so we do not really have metrics; the Challenger is the sales template that we implemented or technique. 

I would rate UiPath Platform overall as an eight out of ten. We have primarily Mac users throughout our company, and some features like Task Mining are not usable because it is Windows-based.

My main use cases for UiPath Platform are in Business Hyperautomation. We are implementers and also the customers.

Each process is different, so UiPath Platform is the enterprise-level platform which helps automate everything, from simple processes to the most complex ones. 

For my usage, I find Document Understanding, AI Fabric, Agentic AI, and Process Mining as the most useful features. I use Agentic Automation to bring automation to a more autonomous level by leveraging its ability to integrate people, robots, and AI agents to automate processes.

I use Agentic Automation for level one support, understanding all the issues raised by the client and providing responses to them, fixes to them, and prioritizing them better. 

It's very easy to build automations using UiPath Platform. This enterprise-level UiPath Platform has great maturity, has all the functionality there, and has a comprehensive library of courses, which are split into paths. 

If you are a business developer or architect, it's easy to learn and understand how to use the platform. The courses are free. They also have the Copilot, which, now with natural language, can help build automations. The solution enables users to implement end-to-end automation.

More maturity on the Agentic AI part and the Maestro would be beneficial; however, it will come with time.

I have been in IT since 2005 and in UiPath specifics since 2019.

In the last years, the latest releases have been very stable from my perspective.

We are able to automate our mundane tasks and we gain many hours back. UiPath Platform helped reduce the time invested by humans in doing business processes. This time is now involved in scaling other processes, so we scaled the operations, either internally as a direct customer or for our clients. The solution is easy to scale.

In some cases, we couldn't understand why the platform behaves in certain ways, and we had to ask for their support. We either contacted their support directly or created an item, and their support team got back to us. For us, the support was acceptable; sometimes it was challenging since we did not operate in the same time zone, which resulted in delayed responses. However, other than that, everything was fine.

I would rate the support an 8.5 out of ten.

Positive

We are also using Power Platform in parallel.

We have had internal training. We are on the Fast Track partnership with UiPath, so we learned about the platform from the beginning, and then we implemented it and were already accustomed to what's there.

The deployment process is straightforward.

If you have a great infrastructure engineer, that's enough to handle the implementation. However, it also depends on the security levels in each company. If they have access to everything, they are able to implement. If there are restrictions, it might not be allowed. Still, typically one person is enough to deploy.

If we translate those hours into costs, the tool has helped me to save costs for both me and for the customers.

I did consider the price reasonable. Nowadays, with their latest list price, I'm worried about how they are addressing the market. It seems that they are changing how they want to position themselves.

In one POC, we have used Communications Mining features, however, due to the cost, we did not consider it further to move into production. 

On a scale of one to ten, I rate UiPath Platform an eight.

I am an RPA developer and tech lead within the RPA field. I have used UiPath Platform according to RPA development, especially for many customers, and I have worked within companies that also recommended UiPath Platform as a solution to their needs and business processes. There were many different use cases. The most popular one is traditional RPA automation of repetitive tasks, such as downloading reports and automating business processes where we created robots performing certain tasks in the customer's core systems.

I have also participated in a couple of use cases using AI Center from UiPath Platform and Document Understanding and data, but mainly, the most popular one is just the typical RPA traditional approach.

I did not have a chance to try agentic automation on a real use case; I just started it by myself to get familiar with the technology, not diving deep into that, but I appreciate the idea of Maestro and how it looks. I really appreciate the approach of showing just a simple BPMN or diagram where you are solving your puzzle and collecting all the components in one place. It reminds me of my first RPA tool, Blue Prism, which I also really appreciated. I never faced any issues because I did not use it for a real use case, but it looks promising, especially how easily you can automate and create agents and context-based agents with RAG. I appreciate it and I am hoping that there will be opportunities in the nearest future where I can use something from Maestro or agentic automation or all together, which would be interesting.

The best feature of UiPath Platform that I appreciate the most is UiPath Studio. It is a great tool that I appreciate because I am a developer and I also have a background as a .NET developer, and I really appreciate how Studio is built on the WWF framework, Windows Workflow Foundation. It also includes the core .NET libraries, which are really good, and it appears as a native integration environment, such as Visual Studio or other products.

The Orchestrator is also really good because it is a great tool with the open API, which I leverage really often. Those are the most beloved ones from UiPath Platform.

By using UiPath Platform, I always try to reduce human errors by the maximum amount possible. It really depends on the projects because we have a rapidly changing environment when needing to do something quick as a POC or MVP product to show the customer something that works. In my experience where I developed solutions using UiPath Platform, I always aim for an eighty percent reduction in human errors.

I see Blue Prism as a tool that is more compatible with customers and structures that keep a high focus on security. It is a popular choice for banks and financial structures because it is simple and has enhanced security features which are really appreciated by banks, financial structures, and also the government. Power Automate is also a great tool, particularly with its connections to the Power Platform, such as Power Apps, providing a seamless integration experience. I would say that Power Automate is more suitable when you have the full Microsoft stack, when you need to automate something inside regularly using SharePoint, Excel online, and Outlook.

UiPath Platform combines all these elements, as it caters to both citizen developers and experienced developers. If you know some programming language, you can do really agile things with UiPath Platform. Furthermore, UiPath Platform offers enhanced security features specifically for healthcare and banking. UiPath Platform is the right choice when you start your automation journey because it can do everything. You can create something focused on security or integrate with the Microsoft stack, though not as seamlessly as Power Automate. From the developer experience perspective, UiPath Platform is the winner, as it feels developed even with low-code, but still provides a feeling of native development, such as back-end development where you can freely utilize your favorite programming language, .NET and C#.

Backward compatibility has room for improvement because it often happens that when someone starts developing on one version of UiPath Platform, for example, version 2023.4, and newer versions come out, they might not have a proper SDLC which covers keeping up-to-date on UiPath Platform. When deciding to update to the newest version, it is often the case that it breaks previously developed automations and code. Even ninety percent of your code might not work due to new activities, packages, or something else. The first improvement should be on backward compatibility, which means I want to easily update when I need to.

I have also faced an issue with Q items and API. It does not allow full manipulation of Q items as you can do natively. For instance, there are several stages of transaction status, and with the API, you can grab and read details about items but cannot set the status in progress, which is essential for UiPath Platform to advance to the next transaction stages. This is covered by native activities of UiPath Platform, but when I want to leverage it from the API, I cannot do so.

The second point is the lack of proper documentation for coded automation workflows. I noticed that not many people use the coded workflows feature, which is great for creating C# classes for helpers and other custom needs. However, the lack of documentation and answers in the UiPath Platform forum can be frustrating. I would suggest more rich documentation and an open-source behavior approach for this feature to provide information for developers.

I have focused on UiPath Platform for probably three and a half years, maybe four.

Stability depends on the operator and infrastructure robustness. I would say it is generally good, but sometimes the bugs or behavior of the studio itself are frustrating. Therefore, I would rate it a seven due to these bugs and backward compatibility issues, as they tend to stop maintaining previous packages and versions, which can become buggy.

I would rate the technical support a strong nine. It is really good.

Positive

I have never used UiPath Platform for my personal projects, but for my clients, I would say it typically saves three to seven FDEs per week, which is really great.

Regarding pricing, I do not have direct access to it because it is always up to customers as the sales team from the customer side handles the purchases. However, from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.

When comparing UiPath Platform with other RPA tools such as Blue Prism, I would say UiPath Platform is always the right option because Blue Prism and Power Automate and Power Platform are really for specific use cases. I also have experience with Power Automate and Power Platform.

I have really good feedback about UiPath Platform Academy courses because they provide plenty of information, divided into sections and include gamification with the robot icon watching. However, I do have one main concern regarding the tasks that you need to perform to gain your knowledge perfectly. They are pretty easy for me, especially. I would add some difficulty to that. Overall, the structure and the information located there are good and they cover all of my needs to check, review, or learn something.

I think the UiPath Platform user community lacks information about some complex use cases, which is a problem for the forum, as it seems that everyone develops something simple and only asks straightforward questions, getting their answers on the forum. However, when it becomes serious, you really struggle on the forum to find information. I do use the forum to get answers from the LLM models, but I would say it needs improvement, such as publishing more serious cases to provide answers to more specific questions.

My advice for someone looking into purchasing an RPA tool such as UiPath Platform is to always search for really qualified engineers, not just citizen developers. When building something complex and wanting to get your ROI, hiring qualified developers is essential. It is a must. Based on this, I would recommend UiPath Platform.

I would say that if you do not consider maintenance at the start, it will be complex and difficult. However, if you think about it from scratch, it can be easy. I perform maintenance with the major releases of the platform about once every three months. My overall rating for UiPath Platform is an eight.