UiPath Platform Reviews

Our main use cases for UiPath Platform in our current operations as a bank revolve around streamlining processes and automating paperwork and busywork for all lines of our operational business.

We appreciate features of UiPath Platform such as Automation Hub, which is a really good tool for intake and evaluation. My developers love Studio; the whole thing. Orchestrations through that are great, and we're about to embark on Maestro next year, which has our business partners excited about being able to interact with that to bolster their processes.

From an intake perspective, Automation Hub is truly good at determining good prospects. You can use ROI, you can use the hours saved, and you can show the value for it. We've customized it to our needs to ask questions around risk and compliance and things of that nature, allowing us to do a more thorough evaluation of new opportunities.

Orchestrator works great, allowing us to do a lot of our monitoring directly through there. We've pulled in Insights as enabling us to look at our queues in real-time or near real-time to see how the performance of the bots is working. Maestro is fantastic as an interactive tool that allows you to create and build your processes directly in Maestro, dropping the bots and any AI agents all in one place, letting you start the process and see it happen in real-time.

My entire team has at least one certification from UiPath Academy. The biggest benefit we've realized from UiPath Academy includes having videos and great documentation that everyone understands. We conduct interactive sessions with our customer relation person and ask my developers to showcase what they learn. They see it in practice, get to practice it, and take a test to earn their certifications.

It's really hard to answer what areas UiPath Platform could be better as they are so far ahead of the curve. We work with another partner who's more of a think tank that talks to us about our agentic journey, which is a necessity for everyone moving forward. When they learned that we were using UiPath Platform, they commented that we had it right. We're looking forward to using the platform as the basis and possibly integrating third-party applications that have agentic capabilities while using UiPath Platform as the backbone.

I have been using UiPath Platform for three years.

The stability and reliability of UiPath Platform are fairly good. We encounter situations where things will go wrong, but it's typically system-related issues, not with UiPath Platform itself. 

Issues arise when a screen changes or a file format does not come over correctly. However, 99% of the time, problems are correctable very quickly, especially since we can monitor everything closely and respond before our business partners are even aware.

UiPath Platform scales with the growing needs of our company seamlessly. We can add robots anytime without issues, which positions us perfectly for scalability.

Based on what we've received, I would give UiPath Platform support at least a ten out of ten.

Positive

Before adopting UiPath Platform, we were using Nintex platform which has a better price point and is quicker to deploy. However, we do not use that for critical tasks, as I would never delegate some of the work we do with UiPath Platform to it. It mainly serves as a desktop-level automation tool. We also have licensing for Power Automate that a group uses, but it's more for internal departments. UiPath Platform works perfectly for bigger cross-departmental, even enterprise-level types of situations.

As a mid-sized regional bank, we've seen benefits from using UiPath Platform such as saving over 50,000 FTE hours just this year alone, and we are probably going to exceed our goal of over 66,000. 

I really appreciate the ability to monitor everything as it's happening in real-time using bots to help with that monitoring and alert us when things are going sideways because it happens occasionally. The benefits have been significant; our businesses have commented that we have saved their teams significant overtime, highlighting the monetary impact of those savings.

I didn't have insight into the pricing, setup costs, and licensing of UiPath Platform when I arrived as the initial contract had already been signed. However, there was an add-on for Premier Support that has been absolutely fantastic. It was worth the money and when we attend events, we don't consider ourselves smaller customers, yet we are always made to feel important.

My team considered some other solutions alongside UiPath Platform, specifically Blue Prism. They were another competitor that sits close in the same quadrant in the Gartner four-quadrant to UiPath Platform, but they looked at both and engaged with UiPath Platform as a partner, which provided a deeper customer-vendor engagement than they experienced with Blue Prism.

We do not yet use agentic AI, however, that's coming next year as we're getting the contract ready. We do not use agentic automation such as Agent Builder, Agentic Orchestration, or Autopilot yet; we are currently using Copilot, which allows us to dip our toes into the agentic waters.

We had a couple of opportunities for Document Understanding, which is more machine learning. Our struggle lies in the man in the middle concept where people just want to throw it over the fence, however, we emphasize that they need to help us with it.

I have not used the UiPath Platform user community much, as we haven't had a necessity for it yet. I assume that as we get further down the road in our agentic path, it will become more important for us. Currently, 95% of our usage is standard RPA, and we have great competency in those areas. Occasionally I might ask a bank I've worked with in the past a question or two, but I have not delved into the user community.

I have openly stated that I was a vendor for a long time, dealing with vendors on the other side as well, and I genuinely believe UiPath Platform is probably our best vendor due to the attention we get and constant follow-ups.

My advice to someone considering UiPath Platform is to set up a small support group closely tied to your build group early on, depending on your company's size. You do not want to distract your build team from the support side. This also means your build team must ensure quality documentation. Take a thorough look at your intake process, identify bottlenecks in your pipeline, set up your documentation, thoroughly go through the right SDLC process, and gain business buy-in to ensure a smoother operation. On a scale of one to ten, I rate UiPath Platform a nine.

I have many use cases for UiPath Platform: knowing your customers, insurance claims, accounting, payables, email driven requests like treasury operation, and supply chain manufacturing reconciliation.

UiPath Platform has positively impacted our engagements by reducing manual effort on repetitive, rules-based work, which shortens cycle times and frees teams to focus on higher-value activities rather than copy/paste operations. 

We also see measurable quality benefits, because automation improves consistency and reduces human error,especially when processes span multiple enterprise applications and data sources. 

Finally, having centralized orchestration and monitoring through Orchestrator, combined with structured enablement via UiPath Academy, makes it easier to industrialize automation (deploy, control, and continuously improve it) instead of running isolated scripts.

UiPath Platform excels in governance through security and compliance, eliminating the need for extensive audits and addressing European compliance requirements. I can automate and structure processes while connecting agents to make decisions and reason, then escalate to humans and make them accountable in the loop, which UiPath calls human in the loop for accountability. It serves as a backbone for IT development.

UiPath Platform has helped me achieve a reduction in process time between 50% and 90%. I see direct impact with this range. The platform is professionally well-structured, similar to using Microsoft Word or other Microsoft tools. I do not face problems with structured-based approaches, especially when using cases that have already been implemented rather than new cases. It provides payback within three months directly.

UiPath platform is, in my view, one of the best options on the market! why?
The RPA market still relatively young, and Uipath was one of the early leaders to industrialize enterprise RPA; it also brings RPA, AI, and human decision points together in a single enterprise-grade platform with strong orchestration and governance.
The main area I would still like to see improved for my use cases is the practical -agent learning curve- in production.

UiPath is clearly moving in the right direction with agent evaluations (including scoring) and the ability to turn real runtime traces into evaluation assets, plus simulations to test tools/escalations safely;

but getting from initial agent behavior to consistent, reliable outcomes can still take too much manual iteration. 

A more guided, managed improvement loop (recommendations from failed evals, drift/instability signals, and clearer promotion/versioning workflows within governance) would make agentic AI much faster to operationalize at scale, especially when external LLMs are involved.

I have been using UiPath Platform for seven years throughout my career.

Overall,Uipath platform has been stable for us in production.We’ve seen rare issues (typically tied to specific versions,environment constraints,or upgrade windows),but with disciplined release management and proper infrastructure sizing,reliability has been strong.

I have not personally run a very large-scale deployment(hundreds/thousands of robots).Based on customer projects and the platform’s architecture,Uipath is designed to scale when governance(standards, Orchestrator setup, monitoring, release management)is in place.

I haven’t opened many support tickets directly, but I’ve participated in support interactions with delivery teams. Experience is mixed: some engineers are excellent, but responsiveness and consistency vary. Overall, I would rate support 7/10.

Positive

I have not used any alternatives to UiPath Platform. For Agentic AI, I use AWS, but for Robotic Process Automation, I have not used alternatives. When you have the best in the market, which I believe UiPath Platform is, the solution is straight and reliable. I already have people on my team with experience and have developed relationships with UiPath Platform developers.

The initial setup had a learning curve for me at the very beginning, so it felt a bit confusing. Once I understood the platform concepts and the setup flow,getting connected and starting work became straightforward and quick.

I also appreciated that it’s easy to start with a free trial and then move to a paid plan directly using a credit card (e.g., American Express),which simplifies procurement for smaller or fast-moving initiatives.

We did use a consultant for the deployment:Transforia(independent automation consultancy).​

Transforia.fr supported the deployment end-to-end (architecture, setup, governance, and delivery standards) in close collaboration with the customer’s IT and business teams.​

Overall the experience was positive: having an experienced delivery team reduced onboarding friction, improved maintainability, and helped structure the rollout with clear prioritization and operational guardrails

Yes,Clear ROI has been observed with uipath platform,especially on structures,repetitive processes.We typically see process cycle-time reductions, in the 50-90% range depending on process complexity and how standardized the inputs and exceptions are.In the best cases(already well-defined processes that can be implemented and reused quickly),pauback can be achieved in about 3 months.

A good example is end-to-end invoice processing:automated captured (email/PDF),validation ( PO/GRN Ticket),approval routing,and automatic posting into the ERP.In practice,this typically reduces manual effort by roughly 50–70% and improves first-pass accuracy(often reaching the mid-to-high 90% range),which cuts rework and helps avoid late-payment penalties.Many teams at www.transforia.fr  also report cycle-time improvements—from about 7–14 days down to 1–3 days making it easier to capture early-payment discounts and improve vendor relationships.

Pricing and licensing for UiPath Platform can feel relatively fixed and premium, and it may be perceived as expensive—particularly when viewed from a small or growing-business perspective. If there were simpler entry tiers or more SMB-friendly packaging, it would likely make adoption easier for smaller enterprises; that said, for enterprise-grade programs the overall cost can be fair when the platform is utilized well and scaled with a clear automation roadmap. 

Setup cost is usually less about the software install and more about the broader implementation work(environment,security,governance,and robot configuration),so the true cost depends on how quickly the organization can standardize these foundations.

This is not a sales statement; the platform is robust and well structured (often compared to mature enterprise software suites),but smaller organizations with unpredictable volume or revenue can struggle with an annual commitment if ROI is not proven early,so the safest approach is to start with a high-volume, well-defined process, measure value fast, and then expand,because when business activity is continuous,the ROI tends to remain continuous as well.

I did not run a formal bake-off against other Robotic Process Automation vendors before choosing UiPath Platform; the decision was mainly driven by existing team experience, established internal know-how, and confidence in the platform’s maturity for structured enterprise automation. For agentic AI components, AWS services are used when appropriate, but for core RPA the focus remained on UiPath rather than splitting the automation stack across multiple RPA tools.

There are many challenges with automation,and every client faces challenges; however, when working with clients already using UiPath Platform RPA,challenges are limited because the environment is already built around structured automation.

Adding agentic AI on top of the same automation foundation typically does not create issues and progress continues and gives the enterprise a back bone where all RPA and aentic AI and user escalation are in one platform ;the real friction shows up when unstructured elements are introduced and the customer expects  -AI-only orchestration without budgeting for the extra runtime/robot capacity and exception handling needed to keep operations reliable.

UiPath Academy has been a key enabler since first starting with UiPath in 2019,and the training catalog is broad and accessible,which helps teams ramp up faster even when some technical modules are more demanding.

UiPath remains the best product option in many enterprise contexts,but for small entrepreneurs (e.g., in France) where annual platform cost is a blocker,and the resitance to change is a big deal , AWS-based automation building blocks can be a pragmatic alternative.

After deploying UiPath Platform, the delivery approach depends on the client base: if the environment is not yet well structured or the team is not trained, assigning a managed service for maintenance and operational support helps stabilize and sustain the automation program. 

My overall rating for UiPath Platform is 9 out of 10.

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

Positive

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs. 

We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

Our main use cases for UiPath Platform are around document handling, basically extracting data off of documents, usually in an image format or PDF format.

I appreciate that UiPath Platform is such a cohesive suite of tools. 

We get good benefit out of OCR and AI and all those and Orchestration, the attended and unattended. 

Many different features are really beneficial. We have been able to streamline many processes now with UiPath Platform. Again, with document handling, we have been able to basically reduce headcount in certain areas and just streamline how we're handling faxes, images, and orders.

We have used the vendor's UiPath Academy courses. The team has all taken various courses in the UiPath Academy. The biggest benefits that we have seen from UiPath Academy include it being really helpful for a few of my team members to get certified in UiPath Platform. They really enjoyed having a credential and working towards something. It has helped them with their careers and helped them grow as individuals and develop.

My thoughts on UiPath user community highlight that it's really helpful to be able to go out to the forums and find information or ask questions. It's really nice that your peers can help you instead of always leaning on a third party or UiPath themselves. It's kind of nice to talk to end users in specific situations.

The biggest challenge with UiPath Platform is automation as a whole. It's really trying to evangelize and get that automation mindset across the organization. It's not necessarily a platform problem. It's a program problem.

The biggest benefit of usage is just being able to add runners to processes that are data-heavy or processing-heavy, so we can limit the server bandwidth and resources.

Personally, the only problem we have with it is some of the auditing ability and some of the user access and role building. If I had one thing that I would ask for more development in, it would be audit trail. We're a high-trust certified company, so we need to make sure that we have all that information. The ability to enforce and enroll people in different roles within the platform needs improvement.

I have been using UiPath Platform for four years now.

We have not experienced downtime, crashes, or significant performance issues with UiPath Platform. We have a few bugs here and there, a few things that we run into, but nothing that's slowing operations or causing us any headache.

UiPath Platform scales very well with the growing needs of our organization. It's easy to add runners, easy to add servers on our end, and as we have more needs, it's easy to scale. We have expanded the usage of UiPath Platform, and the process has been pretty smooth. We've rolled out to different business units, added servers, and we've certainly added more licensing and more runners over the four years. It has been pretty easy and seamless.

I would evaluate customer service and technical support for UiPath Platform as very good. 

We've always had really good ability to get answers quickly. We've run into a few issues that weren't easily addressed, and the team has worked to get after it. It's taken a little bit of time, however, knowing that it's kind of a nuance for our setup, they've been very responsive and very supportive, so I'm very appreciative.

Positive

Prior to adopting UiPath Platform, I was not considering or using another solution. This was the first effort in automation at the company.

The setup was very easy. We're in the cloud, so it's very simple. 

We use AWS as our cloud provider for UiPath Platform.

We have definitely seen a return on investment with UiPath Platform. We've seen, with all the document handling, a lot of return on those efforts.

The cost of UiPath Platform was fine too. There were a lot of licensing opportunities, and it's all been very favorable. Licensing has always been competitive; never was there an issue there.

Before selecting UiPath Platform, we considered Automation Anywhere and we've certainly utilized and looked at the Power Platform from Microsoft, however, it has its limitations, so UiPath Platform is a go-to.

We don't use formal Agentic AI with UiPath Platform. We do use AI with large language models to help organize and extract data, but we're not technically agentic. 

I would describe my experience with the vendor as very seamless and easy. UiPath has been very supportive. They've been with us the whole way, and every time we have a question or issues, they're there to help us out. 

On a scale from one to ten, I would rate UiPath Platform's features as a ten. It has many abilities and tools, connects to numerous systems, and is very universal. It fits our needs completely.

My use case is automating all manual processes that our clients face difficulty working on, such as data extraction and automation of all data entries. I automate all kinds of manual efforts for the clients.

From my experience, UiPath Platform has reduced human error by removing manual work, and it has reduced almost 70 to 80% of manual efforts. One of our clients who works for Tally used to spend the entire day completing ledger solutions, but after automating that, it was completed within one to two hours, saving almost 70 to 80% of the person's time.

I use agentic automation to help with challenges, and I also use agentic AI in UiPath Platform. In my opinion, it is a good thing because when we use agentic AI, the AI-powered agent observes, decides, plans, and acts automatically to complete tasks instead of following fixed-based rules for the workflows. I appreciate the agentic AI workflows.

With agentic automation, it helps to leverage people, robots, and AI agents to automate processes by having Document Understanding integrated with LLMs, such as Action Centers. I value the LLM parts for that.

The best feature in UiPath Platform, according to me, is the intelligent automation platform that combines modern RPA, AI, Orchestrator, and a strong governance ecosystem in one. We are using modern UI activated, unified targets, and it acts as a single-click activity type, where Orchestrator serves as the central control of all the robots, scheduling, and monitoring, while also having assets for securing our credentials. Additionally, it includes VPN work, a built-in retry mechanism, structured explanation management, easy scaling of queues, Document Understanding for invoice handling and PDFs, ML-based extractions, agentic AI, and autopilots for natural language automations and fewer rule dependencies. That is why I feel UiPath Platform is the best.

The improvements I have noticed in UiPath Platform over the last three years are significant. When we started using UiPath Platform, it was on the classic mode, and now it integrates with modern solutions, offering a UI and AI-native development experience with features such as AI Builder, screenplay, APIs, workflows, and UX enhancements. They are working on fresh designs, updating panel docking, and navigating through logical and sequence views. I see stronger automation on cloud capabilities with automatic cloud continuous updates, focusing on indexing, contacting, and AI automation. The new addition of agentic AI is also invaluable for agenting apps and agentic extractions. While Orchestrator and other features were already present, they are now significantly upgraded, including cloud testing and agentic testing, which reflect the changes over time within three years.

In terms of areas for improvement, UiPath Platform needs to address the high licensing costs in India, making it difficult for small teams to estimate and manage the expenses. Additionally, there is room for better performance in UI automation as it sometimes feels slow for heavy web applications. Upgrading browsers often breaks selectors, so UI performance and the browser dependency can be optimized further. We should reduce reliance on fragile UI clicks for UI automation. I believe we need a stronger API-first integration approach and increased native connectors as many tools such as Studio, Data Understanding, AI Center, and Orchestrator can overwhelm new users. We can provide learning paths inside Studio for smart automation templates and improve the stability of desktop automation for legacy and Citrix automation. Improvements in OCR accuracy and image recognition speed are also necessary. Furthermore, we can enhance transparency in agentic AI decision-making to avoid "black box" scenarios and boost confidence in scoring visibility. While UiPath Platform has no major weaknesses, areas for simplicity and transparency remain to be improved.

I have been using the solution for the last 2.9 years.

Regarding stability, I rate it at 10. UiPath Platform is very stable without significant issues.

It is scalable for my business, but I provide a rating of nine for the scalability aspect.

The user community is a better place for addressing issues where we can post our queries, and the community is always helpful in providing solutions. That is a good aspect.

Positive

I have used UiPath Platform, Power Automate, Blue Prism, and a little of Automation Anywhere. In my opinion, for any mid-scale to large enterprise solution, UiPath Platform is the best among these options and remains at the top of the competition. However, I feel that Power Automate has a good advantage for cloud-to-desktop and desktop-to-cloud automation.

The deployment process itself is easy and not too complicated. For someone who has used UiPath Platform before, it is straightforward. However, for beginners, it can seem quite challenging at first, but eventually, it becomes manageable after a few deployments.

There are mainly 10 to 12 persons using UiPath Platform.

Regarding the Academy courses, I gain a lot of new knowledge from Academy automation. I am updated with all the latest information, gaining insights into how to utilize UiPath Platform effectively, which provides additional learning resources for us. Academy is a great asset as it allows users to stay well-informed about new updates without stress.

I would recommend UiPath Platform to other users because it is proficient in AI, Document Understanding, and a range of other functions, making it a valuable tool. However, I also recognize that many clients in India face budget constraints regarding such expensive solutions, indicating that UiPath Platform needs to consider pricing for wider adoption. I have provided an overall review rating of 8 for UiPath Platform.

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.

Our use case for automating with UiPath Platform involves different types of processes, such as processing documents like invoices that need to be updated into the SAP system on a daily basis for payment processing, mimicking the steps that a human user performs.

The best features I appreciate about UiPath Platform are its continuous growth and improvement, evolving from standard automation to more advanced agentic solutions which enhance decision-making capabilities.

UiPath Platform serves as a comprehensive solution for all business processes to be automated, including features such as communication mining that extract automated processes from business users and UiPath Insights for reporting benefits from our automations, including hours saved and business value saved.

With agentic automation on UiPath Platform, I handle components like people, robots, and AI agents through a centralized platform, the UiPath Orchestrator, which allows business users to monitor, manage, and trigger their automations at desired times.

I have been using UiPath Platform for nine years now, and one area for improvement I find challenging is the frequency of product updates; rapid upgrades, such as from version 2022 to 2024, complicate the migration process for organizations with many automations, especially those running on legacy systems.

I have been using UiPath Platform for nine years.

In terms of stability, I would rate UiPath Platform a nine.

Regarding scalability, I find it to be a scalable solution, rating it an eight out of ten.

I would rate the technical support for UiPath Platform an eight.

Positive

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

Deployment timelines for UiPath Platform vary by project; for low-complexity automation projects, it typically takes around three to four weeks from start to finish.

The setup for monitoring tone or sentiment in messages entirely depends on how each organization configures its communication, as there are different ways to install the product, both cloud-based and on-premises.

In my organization, there are over 100 business users utilizing UiPath Platform for their automation needs, while a development team of 10 focuses on developing those automation processes.

Since automating with UiPath Platform, human error has reduced to 0% because the process we automate relies on the standard process that humans perform, and it is significantly faster; for example, while a human takes about five minutes to send an email and raise a ticket, automation reduces that time to just a couple of seconds.

Regarding pricing, I find UiPath Platform to be relatively cost-efficient compared to other automation tools on the market, ranking it first against options such as Blue Prism and Automation Anywhere, particularly when considering the value and capabilities offered.

Currently in my organization, I am deploying UiPath Platform on-premises, but I am considering a hybrid option to leverage some cloud features due to our security requirements.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

The UiPath Academy courses serve as my primary source of learning for UiPath Platform, having started in late 2016; there are now over 200 courses available, making it the best resource for gaining detailed knowledge and hands-on experience.

For anyone looking to implement UiPath Platform, I definitely recommend starting with a proof of concept using their 60-day trial version and also engaging with the UiPath Academy for a better understanding of how the platform works. I would rate this review an eight.