UiPath Platform Reviews

UiPath Platform is primarily used for bank reconciliation, which I built, and we have a product built on UiPath called Accuric that we sell.

My specific example of how I used UiPath Platform for bank reconciliation involves receiving bank statements via email from banks on a daily basis. These statements are consumed and placed into a designated folder where all attachments are compared to determine whether they are XLSX, CSV, or another format. Once this is done, I use UiPath Platform to remove all unnecessary columns and create a unique code. I also download the report from SAP to compare it with the ledger in the bank statement. I use multiple rules in bank reconciliation, including direct UTR match or date and amount match, along with thirteen additional rules. Finally, I provide a summary to the business stakeholder so that bank reconciliation is completed daily and maintained monthly, quarterly, or weekly, with the final report sent to stakeholders.

Regarding my other projects, I have used Agentic AI where I built many useful projects, specifically a comparison between a contract and a PO, which automates the manual matching process using Agentic AI within UiPath Platform.

The best features UiPath Platform offers are the user-friendly UiPath Studio, many direct-use activities, a great user interface for Agentic AI, and the unique UiPath Maestro, which is not available elsewhere.

The user-friendly interface has helped my team and me greatly, as new employees find it very easy to code using UiPath Platform compared to other automation platforms, which speaks volumes about the quality of the user interface.

In addition to the features I previously mentioned, I have encountered Process Mining and Test Manager, and I have built several manager testing platforms and use cases. I also leverage AI Center for human in the loop, and recently, IXV for Document Understanding with invoices, receipts, and PO samples, making it easy to train new documents with available machine learning models.

UiPath Platform has positively impacted my organization because it stands out as the go-to RPA for all types of automation compared to other platforms like Automation Anywhere, Blue Prism, and SAP BPA.

I believe UiPath Platform can improve its licensing costs, which are currently higher than competitors. If UiPath Platform provides more competitive licensing charges and offers built-in solutions for Agentic AI or Agentic that target enterprise-level automation, that would be very helpful.

Regarding UiPath Platform's AI capabilities, it has introduced governance and security, which I learned about at an event. However, I suggest that if it could receive certification directly from its own platform rather than relying on others, that would enhance its credibility.

As previously stated, I believe the pricing, setup, and licensing costs are slightly higher compared to the market, so a more competitive offering would be beneficial.

UiPath Platform is stable.

UiPath Platform's scalability is very good, allowing us to handle many users and projects, and REFramework helps us manage increased transaction volumes effectively.

Customer support has been very good. I have raised many queries and received timely responses, which have been beneficial in resolving issues, although a few problems took longer to address.

I was using Pega Systems before I switched to UiPath Platform due to its superior automation capabilities and the continuous support that UiPath Platform offers for legacy systems.

I am a partner with the vendor.

I have seen significant returns on investment as I have saved a lot across many projects. For one of the major bank projects, the time saved was almost eighty percent compared to manual processing, reducing the workforce from four employees down to just one employee overseeing the bot.

Before choosing UiPath Platform, I evaluated Power Automate and Automation Anywhere, but compared to those, UiPath Platform's activities and features were much more extensive and easier to use.

I have completed almost every new platform course from UiPath Academy, particularly with UiPath Studio, and the biggest benefits have been the hands-on learning and practical applications.

Being part of UiPath Platform's user community and attending many of the community events organized in Bangalore has been very useful, and I believe we require more community involvement.

I am using Agentic AI automation to achieve full automation containing all the required intelligence, which helps a lot to optimize processes.

For challenges, I am mainly using Agentic Automation related to finance and the P2P process, which requires validation and human involvement, particularly for processing unstructured documents that are lengthy, where human error can be a concern. Using Agentic AI helps in addressing these issues effectively.

I would rate this review nine out of ten.

I have many use cases for UiPath Platform: knowing your customers, insurance claims, accounting, payables, email driven requests like treasury operation, and supply chain manufacturing reconciliation.

UiPath Platform has positively impacted our engagements by reducing manual effort on repetitive, rules-based work, which shortens cycle times and frees teams to focus on higher-value activities rather than copy/paste operations. 

We also see measurable quality benefits, because automation improves consistency and reduces human error,especially when processes span multiple enterprise applications and data sources. 

Finally, having centralized orchestration and monitoring through Orchestrator, combined with structured enablement via UiPath Academy, makes it easier to industrialize automation (deploy, control, and continuously improve it) instead of running isolated scripts.

UiPath Platform excels in governance through security and compliance, eliminating the need for extensive audits and addressing European compliance requirements. I can automate and structure processes while connecting agents to make decisions and reason, then escalate to humans and make them accountable in the loop, which UiPath calls human in the loop for accountability. It serves as a backbone for IT development.

UiPath Platform has helped me achieve a reduction in process time between 50% and 90%. I see direct impact with this range. The platform is professionally well-structured, similar to using Microsoft Word or other Microsoft tools. I do not face problems with structured-based approaches, especially when using cases that have already been implemented rather than new cases. It provides payback within three months directly.

UiPath platform is, in my view, one of the best options on the market! why?
The RPA market still relatively young, and Uipath was one of the early leaders to industrialize enterprise RPA; it also brings RPA, AI, and human decision points together in a single enterprise-grade platform with strong orchestration and governance.
The main area I would still like to see improved for my use cases is the practical -agent learning curve- in production.

UiPath is clearly moving in the right direction with agent evaluations (including scoring) and the ability to turn real runtime traces into evaluation assets, plus simulations to test tools/escalations safely;

but getting from initial agent behavior to consistent, reliable outcomes can still take too much manual iteration. 

A more guided, managed improvement loop (recommendations from failed evals, drift/instability signals, and clearer promotion/versioning workflows within governance) would make agentic AI much faster to operationalize at scale, especially when external LLMs are involved.

I have been using UiPath Platform for seven years throughout my career.

Overall,Uipath platform has been stable for us in production.We’ve seen rare issues (typically tied to specific versions,environment constraints,or upgrade windows),but with disciplined release management and proper infrastructure sizing,reliability has been strong.

I have not personally run a very large-scale deployment(hundreds/thousands of robots).Based on customer projects and the platform’s architecture,Uipath is designed to scale when governance(standards, Orchestrator setup, monitoring, release management)is in place.

I haven’t opened many support tickets directly, but I’ve participated in support interactions with delivery teams. Experience is mixed: some engineers are excellent, but responsiveness and consistency vary. Overall, I would rate support 7/10.

Positive

I have not used any alternatives to UiPath Platform. For Agentic AI, I use AWS, but for Robotic Process Automation, I have not used alternatives. When you have the best in the market, which I believe UiPath Platform is, the solution is straight and reliable. I already have people on my team with experience and have developed relationships with UiPath Platform developers.

The initial setup had a learning curve for me at the very beginning, so it felt a bit confusing. Once I understood the platform concepts and the setup flow,getting connected and starting work became straightforward and quick.

I also appreciated that it’s easy to start with a free trial and then move to a paid plan directly using a credit card (e.g., American Express),which simplifies procurement for smaller or fast-moving initiatives.

We did use a consultant for the deployment:Transforia(independent automation consultancy).​

Transforia.fr supported the deployment end-to-end (architecture, setup, governance, and delivery standards) in close collaboration with the customer’s IT and business teams.​

Overall the experience was positive: having an experienced delivery team reduced onboarding friction, improved maintainability, and helped structure the rollout with clear prioritization and operational guardrails

Yes,Clear ROI has been observed with uipath platform,especially on structures,repetitive processes.We typically see process cycle-time reductions, in the 50-90% range depending on process complexity and how standardized the inputs and exceptions are.In the best cases(already well-defined processes that can be implemented and reused quickly),pauback can be achieved in about 3 months.

A good example is end-to-end invoice processing:automated captured (email/PDF),validation ( PO/GRN Ticket),approval routing,and automatic posting into the ERP.In practice,this typically reduces manual effort by roughly 50–70% and improves first-pass accuracy(often reaching the mid-to-high 90% range),which cuts rework and helps avoid late-payment penalties.Many teams at www.transforia.fr  also report cycle-time improvements—from about 7–14 days down to 1–3 days making it easier to capture early-payment discounts and improve vendor relationships.

Pricing and licensing for UiPath Platform can feel relatively fixed and premium, and it may be perceived as expensive—particularly when viewed from a small or growing-business perspective. If there were simpler entry tiers or more SMB-friendly packaging, it would likely make adoption easier for smaller enterprises; that said, for enterprise-grade programs the overall cost can be fair when the platform is utilized well and scaled with a clear automation roadmap. 

Setup cost is usually less about the software install and more about the broader implementation work(environment,security,governance,and robot configuration),so the true cost depends on how quickly the organization can standardize these foundations.

This is not a sales statement; the platform is robust and well structured (often compared to mature enterprise software suites),but smaller organizations with unpredictable volume or revenue can struggle with an annual commitment if ROI is not proven early,so the safest approach is to start with a high-volume, well-defined process, measure value fast, and then expand,because when business activity is continuous,the ROI tends to remain continuous as well.

I did not run a formal bake-off against other Robotic Process Automation vendors before choosing UiPath Platform; the decision was mainly driven by existing team experience, established internal know-how, and confidence in the platform’s maturity for structured enterprise automation. For agentic AI components, AWS services are used when appropriate, but for core RPA the focus remained on UiPath rather than splitting the automation stack across multiple RPA tools.

There are many challenges with automation,and every client faces challenges; however, when working with clients already using UiPath Platform RPA,challenges are limited because the environment is already built around structured automation.

Adding agentic AI on top of the same automation foundation typically does not create issues and progress continues and gives the enterprise a back bone where all RPA and aentic AI and user escalation are in one platform ;the real friction shows up when unstructured elements are introduced and the customer expects  -AI-only orchestration without budgeting for the extra runtime/robot capacity and exception handling needed to keep operations reliable.

UiPath Academy has been a key enabler since first starting with UiPath in 2019,and the training catalog is broad and accessible,which helps teams ramp up faster even when some technical modules are more demanding.

UiPath remains the best product option in many enterprise contexts,but for small entrepreneurs (e.g., in France) where annual platform cost is a blocker,and the resitance to change is a big deal , AWS-based automation building blocks can be a pragmatic alternative.

After deploying UiPath Platform, the delivery approach depends on the client base: if the environment is not yet well structured or the team is not trained, assigning a managed service for maintenance and operational support helps stabilize and sustain the automation program. 

My overall rating for UiPath Platform is 9 out of 10.

Our main use cases for UiPath Platform include using a third-party vendor for robotic process automation over the last five years, and they were offering us a demo of their software. We obtained UiPath as a comparison, and within nine months, I have been able to build out as many RPAs as they have for us over five years.

We are looking at getting into agentic AI, and I am hoping to gather some information from this conference to take back to help make that decision for next year.

We do not currently use UiPath Platform's agentic automation capabilities, but hopefully soon.

Our use cases and department processes that we have automated or will automate with UiPath Platform's agentic automation definitely include our lending, which encompasses commercial, agribusiness, consumer, and mortgage. The mass amount of documents that go into that will be very useful for us to extract.

The features of UiPath Platform that I appreciate the most are definitely ease of use. The low-code, no-code approach is very simple, and I even had an intern over this summer who, as we were wrapping up, asked if there was anything else he could do. I put it in his hands and he built two automations for us.

The examples of how these features benefit our organization include calculating an estimated $54,000 of ROI internally just in the last nine months, as well as probably another $107,000 slated to be built by the end of the year or the first quarter of 2027.

UiPath Platform can be improved by getting into the fine details of some of the different steps inside of Studio. For example, I have one where I am trying to use a shared email inbox to extract attachments. You can extract attachments from your main inbox but not from a shared inbox, and we are currently unable to get that working. For some reason, you can use the shared inbox for everything else except for that activity, and that is the one that we need.

I transitioned into my current field just over a year ago and we started using UiPath Platform about three months after that.

My thoughts on UiPath Platform's user community in terms of the value I gain by being a part of it are that it is great. Being able to go online and jump into the forums to seek help is invaluable, and there are a couple of email groups that I have been able to join so far. If there is any question that I need that is unanswered, I can usually reach out to the community, and someone else has already struggled with the same thing.

Prior to adopting UiPath Platform, we had a third-party vendor working for us, and we still have that relationship, but there is a possibility that we will transition them to something else as we start taking this over.

While I would prefer not to say which ones we used for the sake of the relationship, the factors that led us to consider a change were primarily related to hosting. When you host something internally, the turnaround is that much quicker. If something happens with a third party, we have to reach out, wait for them to respond, and get them caught up, whereas if it is handed to me, I can jump on it right away.

I would describe my experience with deploying UiPath Platform as extremely easy. I braced myself for a big long installation process to figure it all out, and it took me just about 30 minutes, with everyone saying, "That's it?"

The super easy experience during deployment was due to not being sure exactly what we would need when setting up our bot machines. It was as simple as logging in online, going to the download center, putting it on the machine, and entering a license code. That was it; it literally took us 30 minutes.

What worked well and the challenges we faced include just a couple of nuances with the activities and learning the software. But as far as just getting it in our hands and getting it deployed, we are at 20 automations over the course of nine months already, and our ROI is set to shoot through the roof.

The examples of how these features benefit our organization include calculating an estimated $54,000 of ROI internally just in the last nine months, as well as probably another $107,000 slated to be built by the end of the year or the first quarter of 2027.

We purchased UiPath Platform on January 1st. We wanted to get Task Capture and found out the cost of using the robots was not that much more, so we decided to do a test, and I think it is pretty safe to say that we are fully leaning into it now.

Before selecting UiPath Platform, we did a market analysis on a bunch of different software, looking at about eight in total for process documentation and everything across the board. UiPath Platform was just the best investment.

What stood out to me in the evaluation process when comparing options, both positive and negative, was the size of the software. The large customer base indicates that it is not just a fluke, as they are making promises that they can produce. The range of the platform also stood out because we can do it all with one solution instead of going to different companies for RPA, agentic, and process documentation.

The advice I would give to other organizations considering UiPath Platform is that it is affordable enough that they should go ahead and buy a year contract, test it out, and see if it works for them. If not, there is not too much sunk cost. I would rate UiPath Platform a 9 out of 10.

My main use case for UiPath Platform is that I primarily use it for the working automation part and also for building automation for repetitive tasks and document processing, having also worked with AI powered features like document understanding and AI center to understand how intelligent automation can improve business processes.

One workflow I automated using UiPath Platform was an invoice processing and data entry process, where the bot extracted invoice details from PDF using OCR and document understanding, entered the data into the company's ERP system automatically, generated a report, and sent email notifications in case of exceptions.

The best features UiPath Platform offers are that it provides almost everything needed for end-to-end automation in one place, including UiPath Studio for building workflows, Orchestrator for managing and monitoring automations, and document understanding for extracting information from documents, along with very useful AI and machine learning integration for building intelligent automation solutions.

UiPath Platform has had a very positive impact on my organization by reducing the time spent on repetitive manual tasks and improving overall process efficiency, as seen after automating invoice processing and data entry, making the workflow much faster and more accurate with fewer human errors.

I am overall very satisfied with UiPath Platform but believe there are areas for improvement, such as the licensing model being potentially expensive for smaller organizations and startups, as well as the desire for more built-in AI templates and reusable components for faster intelligent automations.

While I find the overall user experience very good, I would appreciate tighter integration with more third-party enterprise applications and cloud services, and having faster responses for complex technical issues would be beneficial while enhancing the debugging experience for greater productivity.

I have been using UiPath Platform since April 2025.

My experience with UiPath customer support has been very positive, with the support team being responsive and knowledgeable, and I have often found valuable resources in the community and documentation.

Before using UiPath Platform, I had some exposure to Microsoft Power Automate and evaluated it alongside Automation Anywhere, where UiPath stood out due to its extensive activity library and strong community support.

We have seen a positive return on investment from using UiPath Platform, with the example of our invoice processing automation reducing processing time by sixty to seventy-five percent and data accuracy improving over ninety percent.

In one of the automation projects, we reduced the processing time for invoice handling and data entry by around seventy to eighty percent compared to the manual process, where what used to take several minutes for each document is now completed in less than a minute by the bot, with data accuracy improving to over ninety percent.

I find the experience with pricing, setup cost, and licensing to be positive, with UiPath Platform providing a comprehensive set of features for enterprise automation that are straightforward to deploy thanks to good documentation.

In comparing UiPath Platform's approach to coding agent integration with other platforms, what stood out was its mature ecosystem that seamlessly combines development, AI, and RPA tools.

My advice for those looking into using UiPath Platform is to start by identifying repetitive processes for quick wins, utilize UiPath Academy for a strong foundation, and gradually scale to more complex workflows while leveraging the community for support.

I have completed several courses through UiPath Academy, which have been very valuable in building my AI and RPA skills, offering well-structured content covering everything from fundamentals to advanced topics, including hands-on exercises that allowed immediate application.

I have had a very positive experience with UiPath community, benefiting from helpful resources for technical glitches and learning opportunities through webinars, user group meetups, and events like the UiPath Developer Conference 2026.

I have explored UiPath Communications Mining for automating the processing of incoming emails and customer messages, allowing it to classify messages based on content and intent, triggering different workflows accordingly.

Monitoring the tone and sentiment of messages has helped us prioritize customer interactions effectively, allowing urgent issues to route automatically to the appropriate support team for quicker resolutions.

I have explored AgenTik automation for building intelligent automation solutions that require decision-making, allowing AI agents and RPA bots to automate complex workflows while having human involvement for exceptions.

We are using AgenTik automation for several intelligent business processes, especially for intelligent document processing where AI agents analyze documents, extract information, and validate data for updating business systems.

By leveraging AgenTik automation, we have seen positive outcomes such as reducing manual effort by around fifty five to seventy percent in request handling, shortening overall processing time by nearly forty to fifty percent, and increasing accuracy to over ninety to ninety five percent.

For coding agents, we have used GitHub Copilot and Cursor AI to enhance our development and troubleshooting of UiPath Platform automations, with one notable use in the invoice processing workflow where coding agents helped generate code, suggest expressions, and identify issues.

I give UiPath Platform a review rating of ten out of ten.

On a day-to-day basis, I have been using UiPath Platform to automate repetitive tasks, utilizing the Action Center, AI Center, and Maestro features I have integrated for automating my business use cases.

Global automation is a specific process I have automated using UiPath Platform, which is completely connected with the system, where it is supposed to connect to the mainframe and some recording to the instructions.

I have handled a main use case for multi-part authentication using UiPath Platform. The multi-part architecture requires the kind of transaction size to handle, so multiple bots pick the transactions from each queue, with several bots running to manage the workflow more efficiently. The process called swift loading efficiency that I worked on involved the front-end side with an app while we enabled three different robots on the back end. The kind of challenge I faced was at the end of running, as I was supposed to generate a report.

Using UiPath Communications Mining, I delivered a proof of concept project recently, wherein I classified emails based on conversation. Training and labeling each email helps produce percentage data that supports developers. For example, I extracted data from email bodies, enabled email classification and routing, processed attachments, and created case tickets for automated task creation. The communication mining functionality has been instrumental in processing unstructured messages effectively.

I believe the best features of UiPath Platform include the Action Center, which I really love, and the recently introduced Maestro and UiPath Agent Builder. These features stand out the most for me in terms of enhancing productivity.

When using Action Center and Agent Builder with UiPath Platform, I appreciate how the Agent Builder allows us to build a proper prompt where the agent makes decisions based on the context set in the orchestrator. The orchestrator has the context, where I establish the circumstances for decision-making while reading prompts or taking actions. If any business exception or other issues occur, I route that exception to the user through the Action Center, where the business user reviews and resolves the task, allowing for continuous transaction flow. This process tremendously enhances efficiency in reviewing tasks that are unclear or not confident about extraction details.

I have also experienced the task capture feature on UiPath Platform, which is fantastic for creating business review documents (BRD). This task capture helps design flows including 'as-is' flow diagrams and records actions taken within the entire system, capturing every screenshot for methodologies including web, desktop, or Excel applications.

UiPath Platform has positively impacted our organization by automating a significant number of workflows, which reduces manual efforts and allows employees to focus on higher-value creation activities. Since adopting the platform, we have automated time-consuming and repetitive processes, achieving consistency that has saved a substantial amount of money for the team. We would typically recruit people for manual tasks, but such work has been replaced, improving visibility into workflows and standard operations. UiPath Platform helps our organization scale automation effectively, thus improving productivity and delivering better service to customers.

I sometimes think that UiPath Platform has a few areas for improvement. There can be a steep learning curve for new users, especially teams lacking strong automation experience pertaining to developing, debugging, and troubleshooting. More intuitive documentation would enhance development and maintenance processes. Additionally, smoother integration with a wider range of application systems and more transparent licensing and infrastructure costs would be beneficial. Overall, the platform is fantastic and powerful, but enhancing usability, troubleshooting, and cost management would facilitate better scaling of automation across organizations.

Regarding needed improvements, I believe enhancing troubleshooting and documentation would significantly help users. While there are documents available on UiPath's website, I feel that more real-time use cases shared by the UiPath community would be invaluable.

The governance and security features surrounding UiPath Platform's AI capabilities are fantastic. They offer useful controls around access permissions, monitoring, and data governance, particularly regarding whether PI data or PHI data is exposed to external environments. While these controls show substantial efficiency, there remains room for improvement in simplifying governance controls, increasing transparency in RODA decision-making, and making security compliance management easier for administrators. Overall, I find the AI governance and security stock impressive.

UiPath Platform's centralized governance and monitoring capabilities ensure better visibility in AI usage. I put significant value on auditability and security controls, especially essential in business-critical processes. These capabilities facilitate risk management and maintaining organization standards while scaling automation. A primary opportunity for improvement lies in simplifying controls, making them easier to configure and manage, especially in larger environments with numerous users and automations.

I have been working in IT for over ten years, when it comes to UiPath Platform it's been 5 years.

UiPath Platform is indeed stable, providing a robust monitoring system, exception handling, and structured folder management at the tenant level, aiding significantly in operations management.

UiPath Platform exhibits strong scalability, enabling attended and unattended automations while supporting large enterprise programs with the addition of robots, increasing execution capacity, and efficiently managing workflows through the orchestrator. This capability allows automation to handle more complex, end-to-end processes as adoption expands.

Customer support has been good overall. Whenever I post an issue, I receive prompt responses from the knowledgeable customer support team. If I encounter difficulties in any automation tasks and cannot resolve them through documentation, I raise a UiPath ticket and receive timely assistance, which is immensely helpful. I would rate the customer support a nine out of ten.

Before using UiPath Platform, I utilized Automation Anywhere. I switched because UiPath offers broader automation capabilities, stronger developmental and orchestration features, and scalable team integration powered by AI-driven capabilities, offering more extensive coverage in document understanding, AI, machine learning, communication, process orchestration, and agentic automation.

When discussing the savings from UiPath Platform and improved productivity, I can share a specific example involving Clover Road automation, which represents an automation effort worth around sixty-nine thousand dollars. This process runs from six am to four pm Eastern time, operating in two passes. The first pass produces a report around five am to six am, requiring four to five hours for completion. Each pass processes up to ten thousand records, and we replicate this during the afternoon shift. This automation replaces three full-time employees, leaving one person to handle validation, resulting in significant ROI for the operations team.

I have shared relevant metrics from my experience that indicate a return on investment. Specifically, in the Clover Road automation I mentioned earlier, the process is valued at sixty-nine thousand dollars and runs two passes. Each pass processes up to ten thousand records, which has replaced three full-time employees, now allowing just one person to manage validations, delivering a significant ROI for our operations team.

Prior to selecting UiPath Platform, I evaluated other options including Automation Anywhere for similar reasons mentioned earlier, where UiPath's broader capabilities, stronger development and orchestration features, and AI-driven functionalities stood out for standardizing automation on a unified platform.

My advice for others looking into UiPath Platform is to standardize from the beginning and, as a developer, to focus on writing clear comments in the code. It is essential to ensure your XAML files are well organized and incorporate diligent logging. Additionally, it is important to measure ROI and invest in proper governance and a usable framework to enhance security and oversight. I gave UiPath Platform a rating of eight out of ten.

My overall experience with it has been tremendous, and I have gained substantial value through automating business processes.

Being part of the UiPath community provides great value as whenever I post something, I usually receive helpful responses. It is a fantastic experience, as community members including MVPs are always available to assist with any challenges I face, such as debugging errors. The community fosters knowledge sharing, best practices, and automation use case troubleshooting, which I find incredibly beneficial.

I recently worked on a project where I was automating a process from a finance department in an organization. The process involved use cases such as customer treatment analysis. The process would be triggered by an email that the business user would send, and it would generate a yearly report comprised of months. The calculation would be done for each month range that the business would provide in the email. For each one, the calculation would be done, and for each year as per the request, these reports would be calculated. At the very end, a summary would be generated.

The unique thing I learned here is that this was a complex use case. The use case involved calculations for each field such as opening balance, sales, collections, closing balance, and credit limit. This is where it is challenging to calculate each item separately and add it into the Excel file. So that reduced most of the complex logics, and it was helpful while automating the process.

I am using agentic automation. We are exploring and using agentic automation to complement traditional RPA by combining people, robots, and AI agents for more complex and decision-driven processes. The key challenges are handling unstructured data. The overall goal is to move beyond or explore beyond traditional rule-based RPA automation and enable more intelligent, adaptive, and decision-making solutions.

I have worked with a couple of use cases. Currently, I am exploring deep automation to address these challenges, particularly where traditional rule-based automation is required. This is with UiPath Platform. The UiPath Platform agent approach helps me reduce manual effort while making the automation more flexible and capable of handling different conditions in real-world processes.

The first thing I would mention is accuracy. With RPA, we usually develop the ports according to the rules that the developer has provided. Whenever the business, users, or customers need the report, it will be ready with accurate data.

The solution has already reduced a lot of errors through UiPath Platform significantly. It has reduced the time employees spend on repetitive and manual activities. This has improved productivity by allowing employees to focus more on activities that offer higher value or higher priority.

UiPath Platform has given a very high or very major impact in my organization. This has given a very faster process of day-to-day activities in the offices. This has significantly improved the way we perform tasks in the office.

In UiPath Platform, I would like to see them bring more things. Recently the agent ecosystem has started and it has far to go. I want UiPath Platform to transform it so we can get the work done either by communicating with the AI agent or by providing prompts.

Regarding the platform, what I think about the core security is that I would like to say the AI capability is strong. I believe that UiPath Platform has very strong governance capabilities since it is providing centralized management. Overall, I find UiPath Platform's governance capabilities are effective and reliable.

Improvements are needed for UiPath Platform in areas beyond what I have mentioned previously. UiPath Platform is very comprehensive, but there are areas where improvements are needed. More streamlined integration between the different developer and administrator experience should be provided.

I have been using UiPath Platform for the last three and a half years.

UiPath Platform is stable.

The scalability of UiPath Platform is really good. It allows us to scale formation to multiple boards. The platform supports scalable solutions for different varieties without needing any changes to the existing infrastructure. The scalability is such that the platform allows me to build scalable automation.

Customer support was quite good. Customer support has been very good from the support team while addressing technical issues. They provide guidance and troubleshooting and everything. The customer portal is really good with UiPath Platform.

We were using WinAutomation, which was an older automation tool around ten to eight years ago. The licenses are no longer available, and there is a support issue with the vendor permission. We wanted to switch to a new solution, so I decided to go with UiPath Platform. UiPath Platform features such as scalability, orchestration, and user experience have been quite helpful while performing the migrations.

I have seen high return on investment obtained in the organization. In projects, I have seen typically around thirty to forty percent reduction in terms of manual effort. For example, let us say that a process previously required around six to eight hours of manual effort per day. This is reducing it a lot. Roughly thirty to fifty hours of time for a single process are being saved, allowing the voice to focus on critical tasks. The main financial benefit is capacity rather than directly reducing costs. Overall, it has significantly reduced manual effort and improved productivity.

Regarding other platforms apart from UiPath Platform, there are options such as Automation Anywhere or Blue Prism. However, UiPath Platform is the global leader in terms of automation and provides a lot of services. UiPath Platform's applications in terms of enterprise orchestration and integrating applications, the scalability, and learning resources are quite good compared to other services. UiPath Platform is a global leader in terms of automation.

While adopting coding agents, it has significantly improved the development speed by reducing the time required for research or the time writing the course from the development side. Based on my observations, I have seen an estimated around twenty-five percent improvement in the overall product development involving the use of agentic automation and regular sessions and troubleshooting.

There is a very comprehensive licensing model which supports different automation requirements. The licensing is really good for all the use cases. The pricing is compared to service providers. The cost can be relatively high, but for organizations with multiple boards for the AI capability, the flexible license options and the ease of scaling use cases by using UiPath Platform are beneficial.

I am exploring agentic automation further. The primary user interaction is through the assisted coding tool, as well as directly by building the code by integrating tools such as LangChain or LangGraph. For example, a coding agent can analyze UiPath Platform workflows and issues and suggest improvements needed in the loader. It can also directly help me generate code which I can use in UiPath Platform and can provide me the VB dot NET code. By leveraging agentic automation, I have been able to improve efficiency and reduce manual human intervention and handle processes in a more effective way. In initial use cases, I have seen approximately eighty to thirty percent reduction in manual effort around automation and around ten to fifteen percent improvement in the signal from the overall process time. Agentic automation is powerful, and I can see a lot of potential coming in it. I rate this review an eight out of ten.

My use case is automating all manual processes that our clients face difficulty working on, such as data extraction and automation of all data entries. I automate all kinds of manual efforts for the clients.

From my experience, UiPath Platform has reduced human error by removing manual work, and it has reduced almost 70 to 80% of manual efforts. One of our clients who works for Tally used to spend the entire day completing ledger solutions, but after automating that, it was completed within one to two hours, saving almost 70 to 80% of the person's time.

I use agentic automation to help with challenges, and I also use agentic AI in UiPath Platform. In my opinion, it is a good thing because when we use agentic AI, the AI-powered agent observes, decides, plans, and acts automatically to complete tasks instead of following fixed-based rules for the workflows. I appreciate the agentic AI workflows.

With agentic automation, it helps to leverage people, robots, and AI agents to automate processes by having Document Understanding integrated with LLMs, such as Action Centers. I value the LLM parts for that.

The best feature in UiPath Platform, according to me, is the intelligent automation platform that combines modern RPA, AI, Orchestrator, and a strong governance ecosystem in one. We are using modern UI activated, unified targets, and it acts as a single-click activity type, where Orchestrator serves as the central control of all the robots, scheduling, and monitoring, while also having assets for securing our credentials. Additionally, it includes VPN work, a built-in retry mechanism, structured explanation management, easy scaling of queues, Document Understanding for invoice handling and PDFs, ML-based extractions, agentic AI, and autopilots for natural language automations and fewer rule dependencies. That is why I feel UiPath Platform is the best.

The improvements I have noticed in UiPath Platform over the last three years are significant. When we started using UiPath Platform, it was on the classic mode, and now it integrates with modern solutions, offering a UI and AI-native development experience with features such as AI Builder, screenplay, APIs, workflows, and UX enhancements. They are working on fresh designs, updating panel docking, and navigating through logical and sequence views. I see stronger automation on cloud capabilities with automatic cloud continuous updates, focusing on indexing, contacting, and AI automation. The new addition of agentic AI is also invaluable for agenting apps and agentic extractions. While Orchestrator and other features were already present, they are now significantly upgraded, including cloud testing and agentic testing, which reflect the changes over time within three years.

In terms of areas for improvement, UiPath Platform needs to address the high licensing costs in India, making it difficult for small teams to estimate and manage the expenses. Additionally, there is room for better performance in UI automation as it sometimes feels slow for heavy web applications. Upgrading browsers often breaks selectors, so UI performance and the browser dependency can be optimized further. We should reduce reliance on fragile UI clicks for UI automation. I believe we need a stronger API-first integration approach and increased native connectors as many tools such as Studio, Data Understanding, AI Center, and Orchestrator can overwhelm new users. We can provide learning paths inside Studio for smart automation templates and improve the stability of desktop automation for legacy and Citrix automation. Improvements in OCR accuracy and image recognition speed are also necessary. Furthermore, we can enhance transparency in agentic AI decision-making to avoid "black box" scenarios and boost confidence in scoring visibility. While UiPath Platform has no major weaknesses, areas for simplicity and transparency remain to be improved.

I have been using the solution for the last 2.9 years.

Regarding stability, I rate it at 10. UiPath Platform is very stable without significant issues.

It is scalable for my business, but I provide a rating of nine for the scalability aspect.

The user community is a better place for addressing issues where we can post our queries, and the community is always helpful in providing solutions. That is a good aspect.

Positive

I have used UiPath Platform, Power Automate, Blue Prism, and a little of Automation Anywhere. In my opinion, for any mid-scale to large enterprise solution, UiPath Platform is the best among these options and remains at the top of the competition. However, I feel that Power Automate has a good advantage for cloud-to-desktop and desktop-to-cloud automation.

The deployment process itself is easy and not too complicated. For someone who has used UiPath Platform before, it is straightforward. However, for beginners, it can seem quite challenging at first, but eventually, it becomes manageable after a few deployments.

There are mainly 10 to 12 persons using UiPath Platform.

Regarding the Academy courses, I gain a lot of new knowledge from Academy automation. I am updated with all the latest information, gaining insights into how to utilize UiPath Platform effectively, which provides additional learning resources for us. Academy is a great asset as it allows users to stay well-informed about new updates without stress.

I would recommend UiPath Platform to other users because it is proficient in AI, Document Understanding, and a range of other functions, making it a valuable tool. However, I also recognize that many clients in India face budget constraints regarding such expensive solutions, indicating that UiPath Platform needs to consider pricing for wider adoption. I have provided an overall review rating of 8 for UiPath Platform.

UiPath Platform has multiple use cases that I have developed. I am currently working in the logistics department where I am automating many logistics-related processes. Previously, I worked in the medical department and also in the transportation department. I have worked on more than a hundred automations that I have completed.

One specific example of a logistics process I automated with UiPath Platform is shunting rebooking. There is a legacy application called Softship Line that receives input email data. The bot reads that data including the rebooking data based on business logic and populates it to the Softship Line to book the bookings by providing vessel details, vessel invoice details, port of origin, and destination port. All those details get populated based on business logic and validations, and then it sends a confirmation for the booking completion. When there are multiple bookings, I run through a multi-bot architecture which sends a confirmation email at the end of all the bookings to the users.

Currently, I am also working on an email classification agent. I am building Azure AI Azure Foundry where I am creating agents and then through the agent I am calling into UiPath Platform, utilizing the API to expose those agents. I use the agent to classify the emails and read the exam based on the prompting, and then I populate the data to the application. This is a hybrid model that I am using with the bot.

The best features UiPath Platform offers are the connectors because I do not have to build anything since there are multiple connectors and multiple activities that are available nowadays. Most of the things are already available in UiPath Platform now. I would say the connector is what I like the most on UiPath Platform.

I connect UiPath Platform to SharePoint and email most often, utilizing Office 365 connectors to connect to OneDrive, SharePoint, and email. I work mostly on Microsoft products, and these connectors really help me make things quicker instead of doing custom coding that takes much time, thus saving a lot of time to build automation.

The features in UiPath Platform are very good, particularly when compared to other platforms like Blue Prism or Automation Anywhere. UiPath Platform has reached a level where it has many features and activities that are available right now which can just be dragged and dropped into use. One new feature that I particularly like is agentic automation development, although I do not have a license to use it, but I have seen it in videos and it looks really nice to have.

UiPath Platform has positively impacted my organization as I am completely into UiPath Platform with almost 50 plus automations running. It has saved many hours and helped business users automate many processes, saving time for them and working 24/7, even during holidays.

I really do not see any necessary improvements for UiPath Platform as everything is in place and it is a very good product. I would suggest that if the consumption of AI units can get reduced or if I can use community additions, that would be one thing to consider; otherwise, everything looks top-notch.

All is good and there are no further improvements needed for UiPath Platform.

I have been using UiPath Platform for around six or seven years.

UiPath Platform is very stable.

Customer support is very good; whenever I encounter issues, I just need to create a ticket and everything gets resolved within 24 to 48 hours.

I would rate customer support a nine or ten.

From the start, I have been using UiPath Platform and do not have any experience using a different solution.

There has definitely been a return on investment; although I cannot provide exact details, I have reduced the number of developers from six to four as I can complete tasks with the coding agents.

I do not have any specific metrics to share regarding hours saved or money saved because I do not track that; it is an internal product and process.

I do not have anything else to add regarding the needed improvements; everything is in place and looks good to me.

I have not explored the AI governance and security aspects, so I cannot comment on that side.

I have tried some things with the AI capabilities of UiPath Platform and found that the accuracy is very good; for readable documents, the AI extracts data properly which is working really nicely on the agentic side of it, better than other platforms.

I have not utilized UiPath Academy courses till now.

I have participated in UiPath's user community and found it very nice to visit the UiPath office in Bangalore where a showcase of new products happened, allowing me to connect with people from various domains, share thoughts, project ideas, and innovations, which helps me stay updated on UiPath Platform.

As of now, I am not using any agentic automations; I am using UiPath Platform along with Azure Foundry agents but have not implemented native UiPath agentic automation.

I have not used the UiPath Communication Mining features till now.

Recently, I upgraded UiPath Studio to the latest version, utilizing UiPath's Autopilot, which includes the coding agent Claude 4.7. I use it to build complex logics, as I provide prompts and it validates all the logics, runs automatically, verifies test cases, and checks for any issues, thus helping me resolve issues and speed up the process.

Adopting UiPath Platform for coding agents has measurably increased my team's productivity by almost 40 to 50%, so I just provide prompts and verify the results.

I do not have pricing, setup cost, and licensing details, as that information is with my manager.

I definitely recommend others use UiPath Platform for their automation processes because it has everything needed; it really is an all-in-one product suite.

My overall rating for this review is 10.

My main use case for UiPath Platform involves automating tasks like click activities, reading Excels, and interacting with Morgan applications, such as generating reports, downloading reports, reading PDF documents, and performing tasks like approving checks, rejecting checks, and reading images, which are typical for a basic developer, but I have been doing this for the past five years.

Recently, I am automating a process where it reads checks by logging into the application, downloading the checks as images, and reading the text. If any required keyword is present, the check needs to be rejected, while if no keywords are present, the check is approved. Alongside this, I have earlier automations like downloading multiple Excel sheets, reading, filtering, and sending them to the business or saving them in specific OneDrive folders.

For the check processing automation I mentioned, I use Document Understanding and OCR activities like Read OCR and UiPath Document OCR activities, passing API keys to read texts and compare those texts.

Regarding my main use cases and interesting automations built with UiPath Platform, I recently faced challenges with Document OCR not providing exact outputs required by the business. While my organization is not currently using Agentic UI, they are planning to implement it, which would be very helpful for reading checks that are complicated or unclear, as sometimes the checks are scanned through a phone, resulting in clarity issues.

In terms of specific use cases, I use Agentic Automation for reading checks, where it distinguishes between clear and unclear checks and can analyze the percentage of English words in the text. Checks are processed and considered valid if they have over 70 percent of English words before proceeding with further tasks.

Some of the best features UiPath Platform offers include the ability for bots to perform human activities, which makes life easier and reduces human responsibilities.

Specifically, features like attended robots, unattended robots, and Document Understanding stand out to me as they help reduce manual work. I am working on unattended use cases and recently developed a new use case that runs for three hours, where almost one hour consists of diverse activities. UiPath Platform's introduction of Object Repository made selectors easier to manage and reuse across different activities.

In addition to valuable features like table extraction and recording activities for automation, I found that I used recording functionality once during my five years of using UiPath Platform.

UiPath Platform has positively impacted my organization by saving time and significantly reducing business activities, resulting in multiple appreciation emails from the business for saving their efforts and making their lives easier. The business has recommended UiPath Platform to other teams.

Some pain points I have faced with UiPath Platform include difficulties with certain automation activities. For instance, sometimes a click activity selector works on my local machine but fails in RDS, which presented challenges that required finding alternative solutions.

When extracting data not in a table format, I encountered issues. However, I learned at a conference about recording activities that can create automation, which I hope to incorporate to potentially double my output to six use cases per year, enhancing business relevance.

I have been using UiPath Platform for the same duration of five years.

The accuracy and reliability of outputs from UiPath Platform have met my expectations, as I see a success rate of around 95 percent. UiPath Platform has reduced human error significantly, and the business is satisfied with the outputs from the automation as there is virtually no chance of errors. This ensures we do not need a second review if the tasks are developed accurately, which positively affects our operations.

UiPath Platform is deployed on-premises in my organization.

I did not use the customer support before, although my lead may have used it. We are a premium partner with UiPath Platform, so we received a 100 percent response for every issue.

In terms of specific outcomes, I developed a use case that runs for three hours and saves about 20,000 hours per year, as the automation runs for three hours compared to three humans spending eight hours a day on the same activity. Alongside this, I have another use case that saves 3,600 hours and two human resources per year. Even smaller use cases can significantly benefit the business.

The value I gain from being a part of UiPath Platform's user community has increased after attending the seminars, as I realized they are working on significant advancements including agentic technologies which simplify development processes.

Using Agentic Automation helps in reducing time and accuracy challenges, specifically in selector tasks and reading check captures, making these processes easier.

I recommend using UiPath Platform, as it helps businesses save money and reduce human efforts, making it an excellent automation tool. UiPath Platform will help the business save money and reduce human efforts. I recommend UiPath Platform to anyone who wants to use automation as the best automation tool.

It is essential to understand the background of the person being interviewed, such as whether they are a developer, lead, or manager, as the questions should align with their expertise.

I have given this review a rating of ten out of ten.

My main use cases for UiPath Platform are business automation, specifically supporting our retail and internal infrastructure.

We have used the Coded App framework and also the low-code agent framework.

I have used UiPath Platform to code up a triaging platform for my personal team, where we normally would take a long time every morning to try and understand what has failed in terms of our environment. I created an app workflow that lets us just give it a summary and understand what we need to do in the morning every day.

I like the Studio feature of UiPath Platform the most, and I want to mention the new Coded Agent workflow.

The Studio feature of UiPath Platform has basically created an ROI in our company of tens to hundreds of thousands of hours, and it has allowed us to provide new value in our newest Coded Apps that we previously couldn't do due to the lack of a development environment.

Currently, I think UiPath Platform can be most improved by maturing in terms of its workflows, such as having better integration with our different tools.

Right now, I would love it if more things could come to a desktop app rather than having it be on the Orchestrator side.

I have been using UiPath Platform for about three years now.

3

Prior to adopting UiPath Platform, we were using the low-coded app, which took a long time to build things, but overall, it got the job done for what it was.

We were using the low-coded Studio Web App, and the factors that led us to consider a change were both agility in terms of building a new solution and the user-friendliness of being able to talk to an agent versus trying to navigate a clunky UI.

My team was already using UiPath Platform when I started, so I haven't tried to consider anything else yet.

My experience with deploying UiPath Platform is very smooth; it's easy enough to get it pushed onto the Orchestrator, and once it's on there, it's pretty easy to deploy.

The Studio feature of UiPath Platform has basically created an ROI in our company of tens to hundreds of thousands of hours, and it has allowed us to provide new value in our newest Coded Apps that we previously couldn't do due to the lack of a development environment.

We do use Agentic AI.

For extracting data points, I assess Agentic AI's ability as probably one of the best use cases, and the reason why is because it's very good at being both deep and wide in its assessment without having me to go and manually review it.

I save at least twenty to thirty minutes per process that I need to use when extracting data points with Agentic AI.

In a given new use case, anything that would have taken me about an hour or two in order to just get started and understanding is where the AI can provide me a summary to start going and looking, which can cut down my analysis to something around fifteen to twenty minutes instead.

We currently use UiPath Platform's Agentic Automation capabilities.

By leveraging Agentic Automation, we are able to flip and make a new triaging board within two weeks and then start capturing missing errors and automations almost immediately.

My experience using UiPath Platform's Agentic Automation capabilities is very good, especially how well it integrates into our existing cursor workflow.

My team has used the vendor's UiPath Academy course.

The biggest benefit I have seen from UiPath Academy is really demystifying any new use cases that have come up, especially new tools for UiPath, giving us a baseline to start working off of and not trying to go and figure it out ourselves.

I don't use the UiPath user community as often; I'm mostly more of a lurker on the community forums, so it provides value in as much as if I run into an issue or a scenario, I know other people have discussed it before.

I would say to other organizations considering UiPath Platform that if you have any form of internal process that needs to be automated or you have any opportunities internally of repetitive work, or if you interact with anything that you can't directly do via an API, you definitely should consider it. Now, if you wanted to deploy apps but didn't have a dedicated environment, it now fits all those scenarios.

I rate this review as a seven out of ten.