UiPath Platform Reviews

The main use case for UiPath Platform is data collection.

The Integration Service has benefited our organization by allowing us to streamline login activities that used to take a lot of time and required constant adjustments; with the Integration Service, we can proceed directly without worrying about anything breaking, and we receive alerts directly from there.

The feature I appreciate the most in UiPath Platform is the Integration Service. 

In terms of value gained from being part of UiPath Platform user community, I find it very good; this was a big selling feature for us since, when I tested it before purchasing, I saw many responses, making me confident that I could find the answers I needed.

The biggest benefits I have seen from UiPath Academy are that we completed all courses to start, as we didn't have any prior training, and we were able to get certified and begin processes right away, which helped us deliver value back to the business.

To improve UiPath Platform, I definitely suggest including more integration services; the more customers they can connect with, the better, as there are a couple of major names missing, such as SAP connections and NetSuite.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very stable so far, and I look forward to seeing the upcoming AI features, hoping they can keep pace with the market and other products; that's why we're attending the conference, to learn more about their developments.

We have expanded usage of UiPath Platform to our sister companies over the last couple of years, building more licenses and virtual machines, and the process has been very simple; we reach out to our contact who adds new features or licenses for us.

I evaluate the customer service and technical support as very good, as we rarely reach out for technical support, however, our representatives are always there to answer questions and provide the necessary documentation. 

On a scale from one to ten, I would rate my customer service and technical support experience as a ten for the last year and a half, after previously rating it a five due to the frequency of new account representatives; now we have one consistent contact who delivers everything we need.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as super simple, very straightforward, and easy to execute.

My team has used the vendor's UiPath Academy courses to assist us in the process.

I have seen a return on investment with UiPath Platform, reporting several different data points. We've recorded about 15 million new data points in one year that we weren't tracking previously, with several million dollars in sales revenue from processes we weren't collecting. 

We've automated pricing changes for several thousand vendors, saving over 20,000 hours, which has allowed us to avoid hiring temporary associates.

My experience with the pricing setup costs or licensing for UiPath Platform is very good, as our representative works with us to secure appropriate discounts for our business.

Before selecting UiPath Platform, I considered other solutions, including similar vendors like Automation Anywhere, and consulted our team of data scientists regarding the tools they use and the Python products they were developing.

My advice to another organization considering UiPath Platform is to understand the feasibility of implementing it, as these are not overnight processes; it requires time and a clear understanding of the value you expect to gain, as targeting some big win projects from the start, since without those, UiPath Platform might not be the best fit for you.

I would rate UiPath Platform overall as an eight out of ten.

My main use case for UiPath Platform is that I do a lot of automation, being a developer as well as a BA, and mainly we help businesses and financials using Orchestrator.

The best feature in the latest release of UiPath Platform for me is the Orchestrator, which I find very user-friendly for navigation, as I haven't seen such a good Orchestrator among any of the other competitors. 

The best example I can give for the Orchestrator in UiPath Platform is that we have processes that contain thousands and thousands of queue items. Orchestrator makes it way easier for us to identify failed transactions, navigate what went wrong, and pinpoint the issues to bottleneck them out, allowing us to work on the issues and making the processes smoother.

I have used the vendor's UiPath Academy courses and I'm currently pursuing a course for BA. The biggest benefits I have seen from UiPath Academy are that it walks you through the basics. Even though the documentation is available on the portal, you need to search for it. Going through the Academy from start to finish in the video format, it provides a way to practice what we are learning. It's a tuition class where you can practice and validate your understanding.

I am a part of the UiPath user community and I aim to become an MVP one day. It helps me with many unresolved questions, such as determining which activity to use when and where, and the community is super helpful, responding across different time zones, providing a multicultural environment for assistance.

The next release of UiPath Platform should include a direct link to the documentation page from the Orchestrator, which would save us the trouble of searching it out. The negative aspect we considered was how quickly we can set things up on different platforms.

I've been using UiPath Platform for five years, since day one.

We have experienced some downtime; over the long term, we've faced issues lasting a day, however, they are resolved within that timeframe, and I haven't seen any issues persist for longer than a day.

In terms of scaling with UiPath Platform, we haven't encountered any issues. Adding machines just relies on Orchestrator and different robot IDs, requiring no code changes. 

The no-code to low-code framework simplifies the process for us. We have expanded usage significantly, transitioning processes that were previously limited to a certain set of business users to enterprise-wide applications, involving various business units and scaling has never been a challenge due to the ease of adding machines and robot IDs via Orchestrator.

For technical support, we have a standard team called the MSP team from UiPath Platform who supports us, operating on a 24 by 5 model. They provide us great assistance, and we have a technical account manager who is really helpful. 

I would rate customer service and technical support at a ten out of ten. They address any issues and complaints we have. The technical support managers evaluate problems themselves, and if necessary, they assist us in raising a ticket with the product support team, which adapts the product to meet our customized needs, ensuring we haven't faced any challenges.

Positive

Prior to adopting UiPath Platform, my company used Resource Pro and organizations that assisted in manual data entry, so no other solution addressed our similar needs. They switched over primarily due to costs and the need for time efficiency; we wanted to save human efforts and expedite processes, which eventually leads to better ROI.

My experience with deploying UiPath Platform is pretty much simple; the process has remained consistent for five years. We use Bitbucket to deploy our codes and then transfer them for deployment where unattended machines and robots operate. It takes just one time to learn, and thereafter, we can do this every time.

I actually don't deal with the ROI from our team. I've definitely heard that whenever our leadership meets and collaborates, they save a lot of human hours and realize significant ROI.

I'm lucky enough not to handle the pricing and setup; my company manages that. However, when I was learning, I was a student and I did all the basic and free things, so I haven't paid a penny.

The solutions we considered before choosing UiPath Platform were Power Automate and Blue Prism, where we checked them out, however, we found that UiPath Platform has a comprehensive umbrella of products that we can leverage across different environments.

We haven't used Agentic AI in our processes yet. We plan to do it. 

One fair advice to organizations considering UiPath Platform is that it might feel overwhelming initially, however, I would recommend starting with processes that are challenging to build. For instance, if you're in healthcare, tackle healthcare processes with more data and complexity, or in finance or insurance, deal with processes that have higher volumes and more UI changes. Once you undertake these hard processes, it simplifies the creation of smaller processes moving forward.

I would rate UiPath Platform overall at an eight out of ten, reserving the extra two points as there are various competitors and platforms. 

UiPath Platform is making changes to introduce Agentic and enhance user-friendliness, and while I think it's fair enough to use UiPath Platform due to the range of products, I still perceive potential areas for improvement.

I am in consulting, and I implement UiPath for my clients across various use cases.

Immediate benefits include faster operation and the ability to run overnight, which clients value since the work is already completed when they start their day.

From my point of view, it is visual, making it easy to learn. It is super easy for me to learn and handle the automation, then replicate it, rather than using traditional code.

Everything is embedded. It is not only automation. It also includes document understanding and communications mining, with all add-ons in the same organization. 

We use Agentic automation. It's very good at automating processes. We're still at an early stage. We have access to the alpha version. I like what it is doing, however, it is not production-ready yet. I see its potential. Initially, I started playing with it via demos only. I've built a few things I have shown to clients, although I have yet to use it. 

We had a few use cases for Agentic. One use case was as an HR assistant, including providing invitations to candidates to say they are a fit for "x" roles and to set up interview times. Another use case was as a document extractor. I created an agent that could extract information from documents and provide a stable output and learn for itself. The third use case was for account payables, which is the one I've been demoing. I've created an agent that can read an invoice and provide recommendations, such as approving payments.

I have experience with UiPath's communication mining features. It can be used in real-time if you link it to a mailbox, for example. I don't see the power of linking to a mailbox. However, I see the power of using them to send an email and then get in return what the tool understands. I'm able to automate actions and responses. I have a demo on that. For example, I have an automation that scans the email, and it can tell what documentation the email is about. I can understand, for example, if the email or document is about a policy claim and then ask further questions or make further recommendations based on that.

It's fairly easy to build automation. I'd rate it overall a seven out of ten. It can get super-complex, however, it's fairly easy.

We can handle end-to-end automation for the most part. Now, with Agentic, it's easier, since you can connect automation. You just need to keep in mind there's a different approach.

I do use the UiPath forum. If I don't know something or if I'm facing an issue. Maybe someone has already faced it. 90% of the time, someone already has. I can ask questions and try to solve problems.

UiPath helps the team have less work. People, initially, when they use automation, fear they will lose their jobs. However, that's not the case. Now, people see that they can properly focus on other stuff. Their job isn't taken. They can focus elsewhere. Depending on the use case, UiPath has freed up 50% to 90% of a person's time.

The Academy is free, and there is a lot of content. For new joiners, they have to be certified, so for the first two to three weeks, we put them in full training mode. 

Licensing needs improvement. Licensing in UiPath is a bit confusing. They are already working on that, however, from my perspective, it is what I feel least safe discussing because the product changes two or three times a year. 

Additionally, it is confusing to understand the packages available, the number of packages, and updates with new versions. Therefore, from my perspective, licensing is an area for improvement.

The Agentic tool has a lot of noise. However, we have to get hands on to understand what the tool is capable of and what the tool is not capable of. That's one of the things that I am spending time with.

I have used all the platforms for five and a half years overall.

I have personally never experienced downtime. I'd rate stability nine out of ten.

Sclability is quite good, perhaps an eight out of ten. It depends on how the development is executed. If done properly, scaling is straightforward; otherwise, it can be challenging. However, the issue lies with the implementation, not the platform.

Every time I work with the official UiPath support, they are slow and might not have read my request thoroughly before responding, leading to incorrect answers.

If you know the right person, partner support can be good. I tend to not ask anything when I am trouble. The support in Australia is better for partners. 

Neutral

I have used Blue Prism at a beginner level and Automation Anywhere at a beginner level. As of now, I would not consider them competition. Blue Prism, for example, has not kept up with changes, and Automation Anywhere is making efforts, however, I am biased and would naturally choose UiPath. The main competitor would be Microsoft Power Automate.

Cloud deployment took me 15 minutes. A few years ago, most deployments were on-prem. Overall, the safe answer to fully deploy would be weeks, however, depending on the use case, it could be longer. The largest deployments I have done took four months due to complex automation. Typically, it takes three to four weeks, maximum.

We have around 500 UiPath specialists. Our clients are medium to enterprise.

The solution absolutely needs maintenance. If the applications change of something becomes unstable, you need to have maintenance to make changes. The same is true if a website updates, for example. It can affect an automation. 

We are already undertaking this at the regional level, so if UiPath has any activity in Australia, they will reach out to me.

I do not have the numbers at hand, however, there is clearly a return on investment when the automations are done properly, which is hopefully every time we develop anything for production.

From my discussions with clients, they normally find it expensive. This expense is generally not in terms of the bot or developer license. It's rather when it comes to AI units. Enabling document understanding, communications mining, or agents is considered expensive.

I'd rate pricing seven out of ten, with ten being the most expensive. 

We are UiPath partners.

The tool is already proven, so starting a proof of concept is a good idea. Users should create a POC that can scale. Automate steps one and two, for instance, so that you trust the tool and see what it can do. Then, quickly transition to phase one if phase zero was the initial step to see its scalability and impact on previously good information. 

I'd provide an overall product rating of seven out of ten.

My main use case for UiPath Platform is mostly in the finance space, specifically our accounting realm, although I come from manufacturing.

The features of UiPath Platform that I prefer most are Studio and Document Understanding. Studio is just a great development environment, easy to learn, easy to get through, and Document Understanding is a best-in-breed data extraction. 

My teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are demonstrated through our citizen developer program which uses it exclusively to help train our citizen developers, and I myself learned the entire platform through Academy.

My opinion on how UiPath Platform can be improved is that I dislike cloud or web apps in general, so getting all of the cool cloud features for Studio Cloud into Studio Desktop would be my biggest priority, however, that's a personal vendetta against web applications.

I have been using UiPath Platform for about three years.

I assess the stability and reliability of UiPath Platform as consistently strong. I have experienced some outages, but minimally unplanned, and anything else that happened has been internal updates causing issues.

My assessment of how UiPath Platform scales to the growth needs of my organization has been positive with no complaints. We have expanded usage. The process of expansion was quite smooth: buying new licenses, paying money, and moving forward.

I would evaluate my customer service and technical support as great. 

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support an eight out of ten. There's always room for improvement. 

Initially, our technical account manager was not the best, and some things happened that still have a sour taste in my mouth from three years ago. Our current account management has been wonderful, with no complaints. They are super responsive and very knowledgeable.

Positive

The deployment was slow. That's more due to company restrictions than UiPath restrictions.

We have received an ROI.

The UiPath user community provides significant value through its large community, being one of the bigger vendors in the space. Being part of that community, the forums, and the people offers a wealth of experience to draw from. My advice to another organization considering using UiPath Platform is to scale quickly, get funding, and buy-in from leadership. 

Overall, I would rate UiPath Platform seven out of ten, as there's always room for improvement.

My main use cases for UiPath Platform include automating repetitive tasks, file transfers, and website interactions.

The features of UiPath Platform that I prefer most is the queue functionality, which really organizes and keeps track of what was successful and not. It's very helpful. 

We have a process where we have to enter a website using UiPath Platform in general. Whenever the queue is empty, we actually go to a part of the website where we export all the items that the team would have to do manually, and that gets uploaded into the queue. When there's content in the queue, we start processing the transactions, which is when it starts doing what it has to do. Once that's done, it reads the queue again to see if it's empty. If it's empty, then we look at the website to see if there's more content to download or not. 

Typically, whenever there is something to download, that means there's work the team has to do, creating a self-cycle where it checks to see if there's always something to do.

I have a few ideas on how UiPath Platform can be improved, however, they have fleeted from my mind.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very strong. I have not experienced crashes or downtime. It's very reliable overall, although there's an ongoing issue with a selector that doesn't want to be read for one particular website, which we're addressing by submitting a ticket.

UiPath Platform scales beautifully with the growing needs of the organization. 

We have expanded our usage of UiPath Platform, and the smoothness of that process is primarily found in developing processes and collaborating with stakeholders, ensuring everyone understands the growing transaction volumes that ultimately lift the team. However, the volume does increase significantly.

I love everyone in the customer service and technical support teams; they're great. I would rate the customer service and technical support I receive a ten out of ten.

Although we don't submit tickets too often, we work closely with the account technical help, and if I were to rate him and his team, they are always there to provide answers. If they don't have an answer right away, they come back with one after a few days.

Positive

Prior to using UiPath Platform, I was using another solution.

The deployment in general is really straightforward. The one thing that was an obstacle, from everyone I've talked to, is more of a compliance issue, an information security issue, and just getting them on board. Once you get the green light from that side and they green-light certain projects, deploying bots is very seamless. 

As long as you know the basics and what you're trying to tackle, it's very straightforward to publish and run things in production.

I have seen a return on investment with UiPath Platform. For instance, one process I mentioned would take the team 50 tasks per day, which has ramped up to a substantial number of 500 to 600 tasks. 

Even with 50 tasks per day, it would take them a whole day to complete it. There's no way they could have handled 500 tasks, however, the bot does it in less than half a day, and we have approximately 10 to 12 bots tackling that process.

I don't really handle the pricing.

My advice to another organization considering UiPath Platform is to be patient in getting your information security team on board; I had to be patient for about a year. But after that, being able to use the product was worth the wait. So step one is patience, and in the meantime, increase your team's knowledge on how to use the tool, which aligns with my earlier point on UiPath Academy being perfect and really good. 

I would rate UiPath Platform as a nine out of ten.

The main use cases I see my clients implementing UiPath Platform for vary. It can be procure-to-pay, finance functions, GL reconciliation, and invoicing, specifically in the finance space. That's my background. 

Many customers implement Agentic AI, Agentic automation in the BPO space where they want to take away the human in the loop function, put an agent, and orchestrate that on top of calls and everything. 

The other places we're seeing a lot of traction are law firms, which are very document-heavy. They're trying to get agents sitting on top of their documents and trying to get information, which basically saves them a lot of time and effort. Even my wife's a lawyer, so I know they are running into many issues, wasting too much time with document processing, gathering, and then understanding the gist of the documentation, aligning it to the case. 

We're very user-heavy with a lot of human intervention. If it's possible to build agents to do the work with a chatbot and then orchestrate the chatbot and put guardrails around it in terms of testing and everything, that becomes our biggest function. On the finance side, be that reconciliation, where we can build an agent or an orchestrator which can help reconcile end-of-period bookings and then add top-line, bottom-line.

UiPath Platform offers features Maestro and the whole Agentic jump that others don't. Others are trying to catch up, but they're not there yet. They have their own version, however, they've really taken the initiative and tried to do this before anyone can. The test suite is a differentiator. If you look at SS&C Blue Prism or Automation Anywhere, they don't have the capability.

The biggest benefit from Academy courses is that it's very much driven by UiPath professionals who work for UiPath. They really understand what the product can do and how it aligns to market needs. We've seen that once people go through certifications or coursework, they understand the product very deeply. They understand how to position it in the market and how to differentiate it from its competitors.

The product in itself is very robust. As mentioned earlier, it really scales, drives value, and there's good ROI on the product. If you are considering an RPA product, UiPath Platform definitely is one to consider, given the length and breadth of its capabilities and how quickly you can generate ROI on it.

UiPath Platform could be better growing in the Agentic and the GenAI space. They are trying to get there. Traditionally, they are an RPA firm, so they are hamstrung by that because the market knows them as someone who does RPA. I know they're trying to change the narrative, but if they can come out with a very solid product which can help drive Agentic or GenAI use cases, they could become the leader in the market. To make it a ten out of ten, there needs to be a jump in the Agentic and the GenAI space.

I have been using and implementing UiPath Platform for two to three years.

With the cloud now, scaling with the growing needs of the organizations has become extremely easy. You just have to know if you need to add bots. The licensing has become very simple. 

Depending upon the use case, the scalability has become easy. You can go up and down based on capacity and how many bots and processes you want to automate. Scalability was never an issue for UiPath Platform, and with cloud it's become all the more easier.

It's a great product with great people who are very supportive and help everyone. I've worked with a lot of account executives, and they are true to the end. Having worked with other product companies, it is all about the sale and then disappearing. 

These account executives are really helpful. They take it to the end. 

Positive

UiPath Platform has been the Cadillac of the RPA world for a reason. It's left its competitors behind. If you look at the market space about five or six years back, there was Blue Prism, Automation Anywhere, and all the others. They still exist, however, they've fallen behind UiPath Platform in terms of market share. The reason for that is the reliability, the product as a whole, support, community, all of that. All of this makes the product a lot more stable and available.

I wouldn't call deployment simple. It isn't trivial. If you have the right set of people and partners who can really position or help you, it's not a setback, and it's relatively straightforward. If the partner's helping you and you have a very defined use case, you have your servers identified, you have everything identified, it becomes very straightforward. 

The documentation UiPath provides is also pretty good. We have a good set of people who have been there, done that. That's why we find it a little more straightforward.

Agentic is the next evolution of RPA. We have customers who have saved millions of dollars or thousands of hours in terms of time saved. 

The evolution now is Agentic. We want to build on top of that to help them not only automate but also orchestrate some of the tasks they're doing. It's not a question of people losing jobs, it's a question of people being re-planned to do more useful things. 

On the Agentic side, there are not many ROI calculations we've done, primarily because it's relatively new. On the RPA side, we have anecdotal evidence across our customers where we've saved them millions of dollars on the finance processing side. For example, in procure-to-pay, AP and AR, reconciliation. 

We've worked with other customers in hospitality where we've built technical APIs across different functions, different platforms to pull data from different places, and help them automate all of that using UiPath Platform.

They're going through a lot of license changes right now. If you're on prem going to cloud, they've simplified it a lot. It's simple enough now. Earlier, it was a little more complicated. We work with UiPath enough to really know the license model and how it works and everything. 

In my current field of sales solutions, I've been working for about 20 years now. 

The specific Agentic automation capabilities I or my clients are utilizing are agent building, orchestration, and testing. UiPath Platform support tries their best to help. It sometimes gets a bad rap as, when you get to support, it means you've tried every trick in the book. 

I rate UiPath Platform eight out of ten.

I use this solution to automate processes and do screen scraping, image recognition, and other tasks.

UiPath Platform helps significantly in automating manual tasks. It reduces the workforce and the execution time required for operational tasks, so it provides good support.

The best feature about UiPath Platform is the role-based control access, which I have appreciated the most because whenever we want to implement securities and compliances, we can control the access for the solution.

AI-powered automation, combined RPA with AI, is the second best part, and the prebuilt automation concepts reduce the development time, which is the third best feature I appreciate. 

The UI is very user-friendly; if you are not a techie person, you can normally use drag-and-drop flows for a designer in UiPath Platform Studio, which is phenomenal, and when a non-technical person is going to use it, they can learn this particular process in a smooth manner.

Sometimes, regarding the limitations, heavy-level architectures and structures are needed, such as architectural setup required to boost IT support for long-scale automation. The learning curve, while low-code advanced automation is related to AI and ML, requires substantial technical knowledge. There could be some performance issues, such as automation breaking when UI elements change frequently, so these are limitations which I face, and these are the areas where UiPath Platform can improve.

The license pricing is very high, so compared to other competitors such as Automation Anywhere or Power Automate, it could be more competitive if these things were matched with the competitors.

I have been using UiPath Platform for the past three years.

The stability rates at eight out of ten. 

The scalability is impressive. Enterprise automation for small and large projects is easy, which is phenomenal.

We have 500 users using the solution.

I would rate their technical support a nine out of ten. Logistic support and integration is quite smooth; every time I required support, the support team was available and provided me with whatever assistance was required.

Positive

Blue Prism is one of the solutions that I have used, but it is less flexible for citizen users. The second solution I have used besides UiPath Platform is Microsoft Power Automate.

The deployment was easy. It doesn't require any maintenance.

It has reduced operational times and costs, particularly concerning manpower and the repetitive time needed to establish any process. It has positively impacted us and provided us with excellent solutions with phenomenal processing time. This was precisely what I needed.

It is expensive and not competitive compared to other competitor tools.

I have been using UiPath Platform for the past three years, and my experience is quite good with these process automation tools; I highly recommend this.

Users can utilize it because the UI is very simple and easy to use for non-technical persons. It helps overcome all the limitations, and the stability is very high, so it is reusable for multiple processes and purposes. I recommend all users to use it.

My overall rating for UiPath Platform is 8 out of 10.

The main use case for UiPath Platform is RPA, or more specifically, Intelligent Automation.

The features of UiPath Platform that I appreciate the most are Queues and Orchestration. These features have benefited my organization by saving hundreds of thousands of productivity hours and labor hours per year.

My team has used the vendor's UiPath Academy course. The biggest benefit that I have seen from the academy is that it gets people started quickly and provides a consistent foundation in how to use the product.

UiPath Platform can be improved by including the ability to build human-in-the-loop interfaces with chat and with web apps in the next release.

I have been using UiPath Platform for ten years.

I would assess the stability and reliability of UiPath Platform as high; in the last eight years, we have probably submitted fewer than five support tickets, and I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very well with the growing needs of my organization. We have expanded usage to every corner of the company, and the process has been smooth, supported by a rich citizen developer program.

I would evaluate customer service and technical support as having recently improved, considering there was a year where I did not speak with any representative of UiPath.

Positive

Prior to adopting UiPath Platform, we were using Pega Systems and Kryon about ten years ago to address similar needs.

My experience with deploying UiPath Platform has been seamless and has gone exceptionally.

I have seen a return on investment with UiPath Platform, including hundreds of thousands of hours saved per year.

My experience with the pricing, setup costs, and licensing is that pricing is the weakest part of UiPath Platform, which is driving people to other vendors.

We are constantly evaluating platforms and technologies; for RPA, it would be Power Platform, and for agentic workflows, crew.ai, and all the other small ones were considered before selecting UiPath Platform.

My advice to another organization considering UiPath Platform is to evaluate use cases carefully, figure out the right ones to put on the platform, educate the developers really well, have them take academy classes, or bring in a partner to build the first few.

On a scale from one being the worst to ten being the best, I would rate UiPath Platform overall as a nine.