UiPath Platform Reviews

My main use case for UiPath Platform is developing an agent that will receive invoices information, process those invoices, route those that need checking, create manual validations, and complete the entire process. This is based on the Manila team, and we have different times and different days to do the payments part. With the agent, we are expecting to have this working 24 hours, seven days per week, resulting in a faster process that allows us to move invoices to the payment phase quicker.

I use Agentic Automation to allow the agents to make decisions and adapt to situations where the regular deterministic approach does not work.

For the process of reading invoices, I am using Agentic Automation to read documents and contracts, extracting the main information about them, and supplying that information through the COE and RPA across Continental. These are the main topics right now.

The best features UiPath Platform offers include the agentic part with Astro, Agents, and other related tools.

What I appreciate about the Agent part is the easy way to connect tools and the ability to create a shareable environment to develop things inside the agent. The part that allows you to create an autonomous agent and the chatbot functionality stand out as very good, and the ease with which you can create things there, manage that, and improve it is the best part regarding the agents.

UiPath Platform has positively impacted my organization by speeding up processes, reducing manual effort, and improving processes to be better and faster. It is leading people to do more complex work and take more decision-making roles. As we are a global company, we can make decisions faster and let people engage in more complex tasks, saving a lot of time and money, which is very important.

I believe UiPath Platform can be improved by making more connections. I do believe that we have some custom ones, and it would benefit us if we could make them as native connections, simplifying the process for citizen developers and enabling them to create more connections and do more inside it without needing to have deep knowledge in coding.

I have been using UiPath Platform for something greater than three years, almost four years.

UiPath Platform is stable.

UiPath Platform's scalability is very good. We actually start every process thinking about scalability and how we can do more things and automate processes end-to-end.

Customer support is very good, and they are very helpful. I would rate the customer support as a nine.

I have not used a different solution before. I did not evaluate other options before choosing UiPath Platform. I have not chosen or evaluated any other platform. When I arrived at Continental, I was already using UiPath as they were already using UiPath.

UiPath Platform was on-premises when I arrived, but we have now migrated to a private cloud environment. We are using UiPath itself for our private cloud deployment.

I have seen a return on investment. Since last year, for example, we are saving 20 FTEs in general with all the types of automation that we have.

My experience with pricing, setup cost, and licensing has been very good and clear. Specifically, when you translate everything to Platform Units, they have been very good. For the most part, it is not something I take care of; rather the sales team does, so I have not deep-dived into the cost part.

The solution has reduced human error and freed up employee time, mainly with repetitive tasks. We all know that repetitive tasks can lead humans to make errors, so automating those with robots makes everything more reliable, allowing us to free up people to do more complex and consistent work across entire end-to-end processes.

We have used the vendor's UiPath Academy courses, and the biggest benefits we have seen include very good training that helps new citizen developers to be introduced to the platform and start developing their own applications. This has been very helpful because we can modulate the courses and do various things.

Regarding UiPath Platform's user community, I have used this community extensively to search for answers, create connections, and meet new people. I have tried to resolve problems, but I am also starting to share solutions to some problems, which helps me make good connections both online and offline. The community provides a great way to grow knowledge among users.

I am not using Communications Mining currently. I am not using Coding Agents yet.

My advice to others looking into using UiPath Platform is to go ahead and give it a trial. You will see that it is a very good tool with a lot of capabilities and easy to use. I would rate this review as a ten out of ten.

My main use cases for UiPath Platform, We use bot for our vetting process, we have three products. We go to ten different public websites to collect data about vendors, and UiPath Platform helps us save a lot of time for the vetting team.

The features of UiPath Platform that I appreciate the most mainly revolve around reading public websites. Currently, we benefit from the Healing Agent, which helps during the vetting process as the websites we visit are beyond our control and change frequently. The Healing Agent addresses any issues caused by these changes, informing my production team where selectors need to be adjusted, ensuring that the system does not fail. It resolves issues on-the-fly for that run, but for future runs, manual fixes are necessary.

In addition to time-saving, I have realized other benefits from using UiPath Platform, such as the integration of AI models. For instance, in our vetting process, when we go to various websites including S&P and OpenCorporates for address verification, we also consult ChatGPT to check the correctness of vendor addresses. We use the GPT model available with UiPath Platform to access public information, which is a significant advantage.

So far, I see general areas where UiPath Platform excels, but I believe improvements could be made especially regarding IXP and the ability to integrate your own models securely.

I have been using UiPath Platform for the last five years.

On a scale of one to ten, I rate UiPath Platform a nine, as we have experienced 100% uptime over the last five years without any failures. This consistency has helped me demonstrate to skeptics among architects that our bots have never failed.

UiPath Platform is the first solution I have used for automation.

In describing my experience deploying UiPath Platform, I note that the Orchestrator handles deployment, so there has not been much for us to do in that regard since it is owned by UiPath.

By using UiPath Platform, I have saved significant time in the vetting process, where originally it takes around two hours for a single vendor because the team has to visit ten different websites, collect all the information, create a document, and put it into the Salesforce case. Now, we have reduced that to about ten minutes, and we used to get at least seven vendors per day, which would require about fourteen hours total. With the bot, we manage the vetting in just one hour.

We did not evaluate any other RPA solutions before choosing UiPath Platform.

I advise anyone researching or looking into UiPath Platform to consider it highly, as it is a powerful tool. The introduction of the Testing Cloud is exciting and I believe that leveraging UiPath Platform for testing alongside automation presents a significant advantage.

My overall experience using Agentic Automation capabilities within UiPath Platform has been very positive. I particularly appreciate the bring your own model feature, as we are a financial institution that cannot share many confidential documents with UiPath Platform's provided models due to the lack of contracts. Instead, we utilize our own GPT model and call its API for outputs, which has worked well. I look forward to IXP providing the bring your own model feature.

My teams have used the UiPath Academy courses. The biggest benefits I have seen from UiPath Academy include the certification courses. I set a team goal as a manager for each member to achieve at least one UiPath certificate, and the Academy courses are instrumental in preparing them for that certification.

UiPath certifications are important for me because as everything evolves, it is crucial to stay updated. When team members earn certificates, they gain a better understanding of the built-in features within UiPath Platform that they can leverage in their daily tasks.

I am part of the UiPath user community. By being part of the user community, I gain significant value since if we encounter issues, I can first search within the community to see if others are experiencing similar problems. While we have our Technical Account Manager (TAM), the user community often serves as the initial point of support.

The catalyst for implementing UiPath Platform specifically was a consulting company that specializes in UiPath and initiated our relationship with the platform. I rate my overall experience with UiPath Platform a nine out of ten.

We usually work on automating various internal processes, specifically dealing with SAP. We get data from other sources and add it into SAP, or we get data from SAP and add it into other sources. We completed an automation where we had to add data from Google Sheets into the SAP tool on a weekly basis. There were around 24 Google Sheets, and each Google Sheet had to add data into a different SAP transaction.

Time saved and reduced effort have definitely been realized. As an internal Center of Excellence, we don't directly realize the time saved and reduced effort ourselves. It is the other internal teams that realize these benefits.

One of the best features that UiPath Platform offers is the monitoring feature, which allows us to track how our robot is functioning. Recently, they have added a video feature that captures video on the robot machine during execution. With agents now on the platform, it feels more advanced.

We usually use monitoring for processes that have gone into production to see if the processes are functioning well. If they are not functioning well, we determine what exactly happened with the process. We monitor the logs and watch the video for evidence of failure, then fix the issues in production. We are currently exploring agentic AI and how automations can change with the arrival of agents.

UiPath Platform has been one of the single most automation RPA providers that we use at Airbus. It is heavily impacting our organization in a way that makes it easier to use, and all of our developers are trained on it.

When we compare UiPath Platform to some other automation tools in the market that are emerging, UiPath Platform has a steep learning curve to get started with. UiPath Platform is a heavy application altogether and is not easy to deploy. Because it offers so many features that are packaged really well, some competitors are attracting users. Any10, for example, is a lightweight application, and many people have started to use Any10 instead of UiPath Platform because of the learning curve.

UiPath Platform relied heavily on robots before the arrival of agents. Robots usually tend to fail because UiPath Platform relies heavily on UI automation, and UIs tend to break down. However, they are now moving towards API automation, which is good.

I have been working here for the past three and a half years.

UiPath Platform is stable to a good extent. I do not see that there are too many downtimes. It is stable, especially with the on-premises solution.

UiPath Platform is scalable and can easily scale hundreds of robots on the platform. However, it depends on the infrastructure where you deploy it.

We have recently upgraded our customer support package, and it is good.

We used UiPath Platform previously.

We recommend trying UiPath Platform out for your organization. There is a learning curve, but it is a stable enterprise-grade solution. It can help you solve simple problems to highly complicated problems that require meticulous steps. You can definitely start to see the results fairly quickly.

We do not have any relationship with an implementation team.

We have not realized any outcomes yet because we just started this year. We evaluate outcomes on a yearly scale and have not actually calculated it yet.

It is easy to use the academy platform, and we all usually keep updating ourselves using UiPath Platform Academy itself.

Because of the user community, we do get solutions for tricky questions. UiPath Platform holds DevCon every year or so in Bangalore, and it is fun to attend.

We are using agentic automation. The challenges really lie in trusting AI to do the job, as the decisions that AI makes cannot be heavily relied upon for sensitive operations. We do need to incorporate human-in-the-loop capabilities that are strategic and easy to use. We have started adoption from read-only operations and will later move on to write operations.

We use an agent to classify some transactions or to write up an email automatically based on the situation.

We do have an internal connection with UiPath Platform as our vendor, and they work with top management.

Time saved is the most important metric for us, and that is what we have realized. We do not know the exact figures, but time saved and money saved are the main benefits. This review has been given a rating of eight out of ten.

As a platform engineer and technical lead in RPA platform engineering, I manage the UiPath Platform end-to-end—including Orchestrator, tenant folders, robots, access provisioning, and permissions across components like Document Understanding, Maestro, iXp, and Data Fabric. A typical use case is accounts payable processing, where 200–300+ daily vendor invoices in varied formats (PDFs, scanned images) are handled through a Document Understanding workflow involving classification, extraction, validation, and a learning loop that improves the model from validation corrections. While the platform offers a vast range of capabilities—Studio/Studio X and the new browser-based development environment for automation building; AI-driven tools like AI Center, Communication Mining, and Autopilot; Action Center for human-in-the-loop exception handling; Apps for low-code UI interaction; and Process/Task Mining for process intelligence—Orchestrator remains the feature I use most and consider the true control tower of the platform. It governs queue management, credential and asset stores, robot scheduling, and folder-based segregation, enabling me to scale automation safely and reliably across hundreds of robots and multiple business units. Document Understanding and Action Center are close behind given their role in invoice processing and exception handling, but Orchestrator is what I touch every day and what transforms individual automations into a governed, auditable enterprise capability.

On the downside, while the new dashboard feature is a welcome addition, the validation and accuracy of the data it presents still need improvement. Version and upgrade management, though better than before, still demands careful planning to ensure compatibility across Orchestrator, Studio, and robot components—particularly in hybrid or on-premises environments. Licensing and cost transparency around the Platform Units model could also be clearer, especially in understanding how consumption is tracked and allocated at the organization level versus individual tenants. Additionally, the experience across Studio, Studio Web, and Studio X still feels somewhat fragmented, and greater design consistency and feature parity across these tools would help standardize development practices for teams with mixed skill levels.

Here's a rephrased version:

What really sets the UiPath Platform apart for me, beyond individual features, is how seamlessly the entire suite works together as one connected ecosystem rather than a collection of separate tools. A process idea can move from discovery and process mining straight into Automation Hub as a pipeline, get built in Studio, deployed and governed through Orchestrator, and enhanced with AI-driven Document Understanding—all end to end. That level of continuity is rare; many automation platforms offer strong standalone capabilities, but few match the degree of integration UiPath provides across the pipeline, and that's what I'd most want to highlight.

The UiPath documentation is like a bible for anyone who's worked extensively with the platform. From a user experience standpoint, I'd like to see continued investment in making Studio and Studio Web feel more unified. Switching between Studio, Studio Web, and Studio X for different use cases can feel fragmented, particularly when trying to standardize development practices across a team with mixed skill levels. A more consistent design language and closer feature parity across these tools would go a long way.

As a platform engineer, I've worked extensively across the UiPath Platform and identified several limitations, which I've logged as tickets—UiPath has confirmed these will be addressed in upcoming releases. The new dashboard feature is a welcome addition, though the validation and accuracy of the data it presents still need improvement and further review. On the upgrade and version management front, while the process has improved over the years, coordinating version compatibility across Orchestrator, Studio, and robot components—especially in hybrid or on-premises environments—still requires careful planning.

From a licensing and cost transparency perspective, I've seen the shift toward the Platform Units model, but I haven't found clear visibility into how Platform Unit consumption is tracked at the organization level. For example, if a tenant hasn't been allocated any Platform Units and an end user in that tenant tries to use one, it gets consumed directly from the organization-level pool. That kind of consumption visibility is what I've been looking for but haven't been able to find.

I have been using UiPath Platform for almost ten plus years.

UiPath Platform is stable.

The scalability, I can give it ten out of ten.

From a customer support perspective, I'd give high ratings—I have access to dedicated support where I can log my issues, along with an agent who helps translate and clarify the problem. Response times after submission are very fast; open tickets or cases are picked up promptly, and support is provided either via call or email. I'm confident that UiPath's product support team is among the best in the industry.

I was previously using Blue Prism, but the user-friendly approach and interface of the UiPath Platform, along with its continuous day-by-day progress and expanding capabilities, made me switch to it.

Blue Prism was one option among others. However, UiPath Platform was the best in the market, so I chose that.

The UiPath Platform community has truly brought out the best of the technology. Beyond the official product documentation, it's been a genuinely valuable resource for peer-to-peer problem solving—the UiPath Forum is often where I find real-world solutions faster than through formal support channels, with a strong base of best practices and a good number of active MVPs contributing there. The community also runs multiple events and local chapters; I've attended UiPath DevCon myself, which has been immensely helpful. For a platform team like mine, the community effectively functions as an extended internal knowledge base—it shortens the learning curve for uncommon problems and helps validate that our architecture decisions align with broader industry practice, rather than working in isolation. I'm confident it delivers real value, and I'd rate this overall experience a 9 out of 10.

I am working with UiPath Platform and am using a few AI-related configurations and Agentic automations wherever I am getting the opportunity, but the customer needs a lot of consulting and a lot of understanding of AI, because it is not a fully matured and fully used product.

The customer wants exact use cases about what exactly Agentic AI is and where it is to be used in their industry. That is something customers always look for from a product company.

In terms of reducing human error and freeing up employee time, UiPath Platform gives good, visible benefits in terms of employee's time reduction. It is possible to see a return on investment for almost every use case in terms of benefits. Error handling or exceptions are part of the business requirement. Even if a customer has a lot of scenarios to handle, through UiPath Platform, I am able to configure it in customer expectations.

Sentiment analysis is very important because when customers or business users are looking at UiPath Platform or services, they are also using conversations with customers or internal employees to understand human behavior or psychology along with robotics automation.

Direct UiPath Platform support needs some improvement, as I have to follow the entire process of ticket creation before getting a response with the SLAs defined by UiPath Platform, causing a little long waiting time to handle all technical support and provide resolution.

In the last one or two years, I have not really upgraded myself in terms of UiPath Platform Academy related latest training courses and material, though there was a requirement for new trainings and upgrading knowledge, I could not spend time. That is from my side, the weakness.

I would rate my experience with support from UiPath Platform as a six. My overall experience with this product receives a rating of eight.

My main use case for UiPath Platform is to automate several financial processes within the bank. One specific financial process we've automated with UiPath is that we have automations that compare financial documents that are sent in from other organizations to make financial decisions.

UiPath Platform's best features include its ease of use, installed studio flexibility, and the effectiveness of its UI automation activities when working with user interfaces.

The flexibility of the installed studio helps significantly for the UI automation activities because I typically do not have to go back too often and refine selectors and add new anchors once things are actually pulled in by the studio.

UiPath Platform has positively impacted my organization by providing substantial cost savings for our business units, which is why they request us to automate many of these processes, resulting in considerable cost savings and freeing up teammates to do other things. From at least one of our business units, I can say that they were able to move about five to ten FTEs from doing a manual process to running our automated process and were able to move them to more complicated tasks, resulting in about a fifty percent reduction in that staff that were able to be moved somewhere else.

UiPath Platform has some areas where it can be improved, and currently, it seems like the company is already in the process of making enhancements, particularly with the coded agents that we learned about recently which will allow them to reach LLMs on-premises.

I have been using UiPath Platform for six years.

UiPath Platform is stable.

UiPath Platform has turned out to be very scalable for us.

Customer support for UiPath Platform has been great. I would rate the customer support on a scale of one to ten a ten.

We previously used a different solution called Blue Prism. I decided to switch from Blue Prism to UiPath Platform because Blue Prism had a very clunky interface and no orchestration layer.

We have seen a return on investment and savings, but I do not have any metrics that I can actually give.

My experience with pricing, setup cost, and licensing is positive, as we had good representatives that walked us through the process and guided us with how the licensing contracts worked.

Before choosing UiPath Platform, I evaluated other options, including Automation Anywhere.

Regarding UiPath Platform's AI capabilities, I think its governance and security are pretty standard along the lines of other places, falling in line with most organizations, but it is a little more stringent for me being from a financial institution. I have been very pleased with the accuracy and reliability of output so far, as I have noticed that sometimes I just have to refine some of my prompts to get better results.

We use Amazon as our cloud provider for our private cloud deployment.

UiPath Platform has reduced human error and freed up employee time, allowing us to experience multiple cost savings and move employees to different departments. We have used the vendor's UiPath Academy courses, and the biggest benefits we have seen from UiPath Academy are that they are very cost effective because they end up being free, and we can learn new skills as soon as they are available.

My thoughts on UiPath's user community are that it is good to be part of because it allows communication with many different individuals who can help follow through with some issues that I may be having.

I am not using agentic automation at the moment, as we still need to update our platform for it.

My advice to others looking into using UiPath Platform is to stay engaged with the UiPath team, as they are really good at answering questions and guiding you, and to use UiPath Academy to understand the product. I would rate this review an eight out of ten.

Private Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform is processing in the Fintech domain, including loan processing, image processing, email, WhatsApp chat, and agent automation.

A specific example of how I use UiPath Platform for loan processing is through WhatsApp chat and mail processing, where our client uses this platform with ease, and it works very well for them for processing loans, documentation, and KYC.

Everything is good with my main use case, and all aspects of what I am using with UiPath Platform are performing well.

In my opinion, the best features UiPath Platform offers are related to the agent automation process, making it a very good platform.

When I mention agent automation, what stands out to me about how UiPath Platform handles that is the ease of use, integration, and client engagement.

UiPath Platform has positively impacted my organization, as it is very good for client engagement and automation, with everything going well.

For example, I have seen improvements in client engagement and automation by using WhatsApp chat for loan processing and loan documentation related to that process.

UiPath Platform is already improved, and there is no need to improve anything; it is a very good and time-saving platform for all things.

I do not have more to add about needed improvements; everything is good, and I am happy with UiPath Platform and whatever I am using in my current organization.

I have been using UiPath Platform for one year.

UiPath Platform is stable.

The scalability of UiPath Platform is good, and it is beneficial for the organization as it reduces time.

Customer support for UiPath Platform is also good, as they support customers on a timely basis and for accurate queries.

We did not use a previous solution; we started with UiPath Platform.

Everything is good, and everything is running very well with our organization for automation, loan processing, and all related processes.

My experience with pricing, setup cost, and licensing for UiPath Platform is good.

We have not chosen any other options before choosing UiPath Platform; it is currently going well, which is why we selected it.

I would advise others to use UiPath Platform for agentic automation, as the agentic automation part is very good for robots and agent robots.

Being part of UiPath Platform user community is good, and I find its value to be significant.

UiPath Platform has reduced human error and freed up employee time, positively affecting our business as errors are reduced and employees are freed up.

We are using agentic automation, and we do not have any challenges currently; it is going very smoothly and is performing as expected.

We are using agentic automation for imaging, loan processing, and for the chatbot, which is used for loan processing and all kinds of applications.

By leveraging agentic automation, I have achieved time savings.

Coding agents are good for our team, helping build or troubleshoot automations using UiPath Platform.

UiPath Platform's approach to coding agent integration is very good for loan processing and all kinds of applications, which is why we chose UiPath Platform.

Our company has a partnership with this vendor, beyond just being a customer.

I give this product a rating of 10 out of 10.

UiPath Platform is used in many areas and different approaches at Equifax. For my use case in my business unit, it is mainly the dispute lifecycle managed at Equifax, specifically Dispute Resolution, and very focused on the RPA part.

For example, we have an RPA robot that is in charge of receiving disputes in a process called Referrals. We have a process that is responsible for receiving disputes for blocked credit files from other credit bureaus such as Experian and TransUnion. We are in charge of receiving those disputes, reading an image with the dispute coming from one of those bureaus and basically creating the dispute according to what that image contains. Whether it is a dispute on an ID, on a tradeline, on a collection, or whatever the person is disputing at the other credit bureau, we file the dispute on the Equifax side.

In addition to that, we also manage a complaints process where items are extracted through the CFPB Portal platform. Items are extracted and the entire complaint lifecycle is completed, whether that is setting the required response, resolving it, giving a response to the consumer, and finally closing the case in the CFPB portal. That robot is split into four different sub-bots or processes. That is another major area where we work with this part.

UiPath Platform provides a cloud ecosystem and everything is focused there—the assets, libraries, packages, and the whole orchestration part that UiPath Platform offers is definitely one of the major features that the platform offers us.

Mainly, we haven't seen a specific benefit within the development team itself, which is my area, but at the infrastructure level, I think the cloud orchestration has helped us a lot not to have to deal with on-prem infrastructure. It gives us more ease to make releases, to have the latest versions up and running, and not to have blockers or issues with different updates or migrations to the most current versions. I think that is mainly where the benefit lies.

Honestly, I haven't noticed a before-and-after type of improvement in implementing UiPath Platform itself because it has been implemented since I started working at Equifax. I think it is mainly been the constant improvements they have made over the years. The improvements have been the new technologies that have emerged over the years and that we have been incorporating into our processes.

I would like to focus to some extent a bit more on the Agentic, Maestro, and other such technologies, not so much RPA, which has been the area I have been working in over these years. I think overall that is not directly related to UiPath Platform itself. I do not really have any improvements in mind at the moment.

Approximately six years.

Over the years I have used UiPath Platform very consistently and it has always delivered very good performance, so I think it is quite stable.

The CFPB solution has been constant and has received monthly increases since I joined the company. It has been very scalable in that we just keep adding licenses and virtual machines to run whatever number of solutions we need. I think it is quite scalable.

Equifax pays for Diamond Support, so it has been very good. They are always very attentive and available almost at all times. I would say it is very good, although I have not used it very frequently.

I could not say, since from the time I joined the company everything has been done with UiPath Platform, so I do not have a reference to share.

It is mainly private cloud. Libraries are obtained from UiPath Platform's own platform to some extent. However, it is mainly private.

The implementation team was not external.

There have been improvements, including staff reduction and savings in time and money. I do know that our VP has shared those numbers with us, but I do not have the exact metric to share.

In my current position I do not handle that type of cost information, so I really do not know. However, it has been a good experience and I think we have used them well, but at the cost level I really do not have any reference to share.

I could not say, given that since I joined the company UiPath Platform has been used.

I would rate UiPath Platform a nine because we have seen once in a while some bug with logs or maybe the real-time information or graphs being displayed a bit out of sync or not showing the correct information at that specific moment. I think those are normal bugs for a live cloud platform. Overall it is a very good platform.

All systems have some point for improvement. Sometimes those small bugs happen, but I do not think there is anything else to highlight.

Initially I used the community when it came to detecting errors a few years ago. Now with the implementation of AI I do not really use the community, since I mostly handle troubleshooting, errors, and code best practices through AI, whether that is Gemini or ChatGPT.

My organization has used Agentic Automation, but I have not. I mainly work with RPA. There have been use cases such as for billing disputes and other kinds of case identification. I think it is mainly been in other areas of the team that do not involve my processes.

They should consider implementing Agentic. UiPath Platform's biggest advantage is orchestration, so I think it is a very good solution for applying Agentic. However, they should consider the limitations in integration with other technologies.

The questions are fine and the system of using a virtual agent is very good. I rate UiPath Platform a nine out of ten overall.

My organization has been using UiPath Platform since it came online. I am automating almost every end-to-end process in the office of the CFO with it. On the Purchase-to-Pay, we've automated the onboarding and a self-service portal for the vendor. We've automated the procurement managers portal with all of the workflows around it, including the reviews, the RFPs, and the scorecard tracking of the vendors and their certifications. We've also automated the finance function from ingesting AP emails, classification, categorization, and processing of invoices, putting them through a pipeline, applying validations against those invoices, and then posting them into an ERP system.

UiPath Platform has put structure on a lot of unstructured processes and workflows. It has allowed us to improve response time to a lot of financial and non-financial processes. We've become a partner of UiPath over the last several years, which has afforded us a different view as an early customer. Our partnership has grown dramatically in the last few years.

The straight pass-through of handling orders or invoices has been dramatically improved, where we're gaining 70 to 80% straight pass-through on all our orders. Only 20% needs to be routed to somebody's attention for review. With the application of agents that can assist with exception handling, that's being further reduced by another 8 to 10%.

I appreciate the level of thought that goes into ensuring uptime from an enterprise scale. UiPath Platform is very enterprise hardened with its queuing mechanisms and all of the features that capture exceptions and handle those exceptions.

It helps on a daily basis when certain scenarios occur with unknown business exceptions, being able to reach out through a workflow to an individual, whether it's a system exception or a business exception, and being able to get feedback and automatically have them react proactively because of the notification processes. The latest healing agents are very helpful in self-diagnosing issues and finding the root cause of problems and trying to figure out workarounds.

I love the new Maestro Flows and all of the new flows capabilities between Flow, BPMN, and the case application. Those are very powerful.

For me, the most immature area is the Data Fabric. It's evolved from Data Services. I would love for them to continue to invest in that capacity. In a lot of scenarios, it's very advantageous to have access to a database within the UiPath Platform cloud versus having to spin up external databases like Azure SQL or other relational or non-relational databases. It would be nice to have that further developed with zero copy integration and all of that.

Agentic Automation has been used predominantly as the majority of the processes within an enterprise require some human input which you cannot strictly make them 100% automated. Only very few processes can be. With that, it gives us the capability to orchestrate all of those and then manage them very nicely. I have been using it for over a year.

I am using it for everything across the whole Order-to-Cash, Purchase-to-Pay, and Record-to-Report. All of those enterprise processes including even resilience and property claims management are covered in many cases. My advice is that compared to the other platforms, they are very fragmented. They may appear cheaper at the beginning, but long-term for maintenance and reliability, nothing beats UiPath Platform from my view. I would rate this review a 9.

We currently have only RPA workflows in the platform. We have approximately 250 plus workflows running in production, covering a broad spectrum of use cases, including downloading files from our external vendor websites. Our use cases mimic human actions in the controllers area, scraping data from different systems, consolidating it, and sending it to users. We also handle getting emails, parsing the data, and feeding it to downstream processes for consumption, allocations, and other requirements.

In my opinion, the best features UiPath Platform offers include extensive integration and application level encryption at the parent level, which enables our team to achieve results quickly. The integrations and application level encryption help my team significantly, particularly when we talk to our security team. They are satisfied with the application level encryption done at a parent level for most of the products, which enables a faster approval process. Being a center of excellence in UiPath Platform, we are not restricted in building solutions compared to other platforms where we have to separately get the products reviewed and configured for the required functionalities.

UiPath Platform has impacted my organization positively in many different ways by reducing manual tasks, saving manual time, ensuring quality time for people, and enhancing efficiency and controls in processes compared to humans performing the work.

I believe UiPath Platform can be improved by showcasing its capabilities at an executive level, so it can be treated more like a strategic platform. Some strategic leaders may not get to know or see the capabilities of the platform, which might lead them to overlook the value add for UiPath in the strategic solutioning side, treating it more like a tactical tool and preferring partners with more stakes.

I would like to see how the new products announced by Fusion 2026 stand out with all the features when customers are enabled. An improvement in the licensing model could also help; instead of buying upfront, a consumption-based charging model would be more suitable.

We started with our UiPath Platform journey about six years back.

UiPath Platform is stable.

It is quite scalable if you have the license for UiPath Platform.

The customer support is not that great unless you pay for the customer support. When we started our journey, we could get calls with customer care, but that is no longer an option. I would definitely like to see some improvement in customer support, regardless of whether it is for premium customers versus regular customers.

We started our UiPath Platform journey in 2020, though the organization had used another tool in pockets or in different business areas. We were able to retire those solutions and bring them to UiPath Platform, saving on licensing costs.

I have definitely seen a return on investment, but I do not have any metrics handy to share.

My experience with pricing, setup cost, and licensing is not that great when it comes to UiPath Platform. Each product or feature requires separate payment, and I would prefer a licensing model that is unique or unified and charges based on usage rather than spending upfront.

I did not evaluate other options before choosing UiPath Platform.

We have processes that were done in Excel which used to take about three hours plus for humans to scrape the data, perform operations in Excel, collect information in different tabs, enrich it, and summarize it. The entire process we are able to bring down to 15 minutes, and it is not prone to mistakes.

UiPath Platform has certainly saved human time and provided quality time, freeing up employees who previously had to work after hours or on weekends. Robots can perform work for them, allowing humans to use their time for tasks where their intelligence is needed.

I have not really used UiPath Platform's AI capabilities much; we just started and wanted to explore more of it.

If you want to solution easier and faster, UiPath Platform is the platform compared to some traditional platforms where enablement and productivity can become bottlenecks. I would also like to see UiPath Platform grow as a strategic platform similar to other technology products. I rate this review a 7 overall.