UiPath Platform Reviews

UiPath Platform is used for building enterprise robots to speed up work in FinTech departments, automating use cases relevant to financial businesses. For some of the use cases, UiPath Platform has provided a 60% reduction in manual time effort, and human error has been reduced by 80% because the system performs great work with proper exception handling.

UiPath Platform is very robust compared to other platforms and is very easy to use with a friendly UI. It has a lot of creative potential that can be implemented. UiPath Platform has helped reduce manual work by eight hours per day, and over the whole year, it has benefited the company and firm significantly in terms of pricing, budget, and cost. The team is looking forward to using it in other processes that are in queue.

The newer version that has been upgraded has some bugs in it because the studio is not working properly as it was in the previous version. When making bots, there are selector issues where elements that need to be clicked cannot be properly selected or passed on to other team members.

The new version is causing issues, sometimes crashing, and selectors cannot be opened. When it crashes, all work must be redone, which is very annoying. The UI is very advanced and looks great, but the selector issues and crashing still persist.

When a bot is developed in two or three hours, it should not crash suddenly and force a redo of the work. The team is automating processes to reduce time, yet this issue increases development time. An update would be greatly appreciated so that work can be done better.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating. Feedback could be provided to the team responsible for looking at these bugs to explain what the issue is referring to.

The UiPath Platform has been used for almost the whole career, spanning about five years.

The issue being faced while developing bots is that it sometimes crashes on its own during work, or it is not picking up the selectors. If selectors are opened, it is just not allowing editing or making them dynamic.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating.

In terms of scalability, UiPath Platform is definitely scalable.

The technical support for UiPath Platform is very good. Contact with the IT support team was made last year, and their response was timely, allowing issues to be resolved effectively, which is good in comparison to other tools.

Positive

The initial setup of UiPath Platform is very straightforward, and anyone, even a non-technical person, can do it.

Power Automate and Automation Anywhere have also been used, but UiPath is majorly in all processes. In comparison with Power Automate, it is a much more complex platform. UiPath has all the templates ready to be built and has the REFramework, which is very suitable for complex solutions because all the exception handling is ready to go, and the solution just needs to be integrated, and then it is ready to run. On the contrary, Automation Anywhere and Power Automate are very complex because everything must be done from scratch, and there is not much advancement or variety of activities in those platforms.

Agentic Automation in UiPath Platform has not been used yet, but it is something to look forward to, and a new certification is being pursued. There will likely be some use cases in the team to replicate that. Monitoring the tone or sentiment in messages is not a current focus. UiPath Academy is used to learn about new things coming, like Agentic AI, and work is being done on that as well. The team is also working on the document understanding feature that UiPath Platform has for developing custom models.

UiPath Academy has been very helpful, especially for learning new features. The videos and descriptions about everything are very good, explanatory, and detailed. The documentation and the UiPath forum are also very beneficial because many issues are already posted there and resolved, making it easy to find solutions or resolution notes.

The thoughts on the UiPath Platform user community are very positive. It is great because other platforms lack such a community. If a search is needed for something about an error in Power Automate, it is challenging to find a solution because the documentation is very limited. In contrast, UiPath Platform community is vast, filled with talented individuals, with technical support staff often commenting on posts, which is very helpful. The community should continue that great work.

UiPath Platform has advanced very quickly. It would be recommended to other companies or startups because, compared to other products, UiPath Platform is excelling in marketing, technological advancements, and community services. Automation is needed to minimize manual processes, save money, and save time.

The overall review rating for UiPath Platform is 8.5 out of 10.

My main use cases for UiPath Platform include mostly backend tasks for customer service, PO management, and routing of emails.

My favorite features of UiPath Platform are Action Center and Document Understanding, as I'm in Action Center all day. 

The benefits of these features for my organization are significant, especially with tariffs right now, as we're trying to save as much money as we can. So we try to do as much on UiPath Platform as we can. I've only been with my current company for three months, so I'm still trying to learn how they use it to save money. It's definitely not reducing headcount but keeping it where it is, which is the best benefit.

My teams have used the vendor's UiPath Academy courses. The biggest benefit I have seen from using UiPath Academy is that they make the tests and the exams, which we use. It's quite accessible and not overly technical for people who want to get involved.

I gain substantial value from UiPath Platform's user community. It is huge and offers many resources, and we use the forums extensively as they're very helpful.

One improvement I would like to see in UiPath Platform is the ability to connect databases directly to UiPath Platform, as we use SQL a lot, which would be helpful to link our transactions to what we're writing to databases. 

From a Studio standpoint since that's what I work on mostly, the REFramework could use improvement, as it's very hard to customize it outside of what they pre-build it for, so allowing it to be more flexible for us would be great.

I have been using UiPath Platform for eight years.

I would assess the stability and reliability of UiPath Platform as very reliable. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales with the growing needs of my organization very effectively. We have expanded usage, and the process is easy to add licenses as we need them, though I don't know that we scaled too much more outside of that.

When I have had to use customer service and technical support, they've been great, and our technical account managers are always very responsive and willing to help. 

They're always quick to respond, and they let us know when they can and can't help, making it easier for us not to constantly have to dig for answers.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. I wasn't heavily involved in considering a change, however, they wanted the regulatory side of it more, and UiPath Platform makes that easier.

I've never worked as an architect, so I don't really do any of the deployments.

I have seen a return on investment with UiPath Platform.

Before selecting UiPath Platform, we considered other solutions such as Power Automate and Automation Anywhere. UiPath Platform has more integration and security approvals for us.

We're trying to use Gen AI. We haven't implemented it yet, and we're still researching.

I would advise other organizations considering UiPath Platform to just jump in because it's easy to learn and get started, as they have free versions if you want to try it and see if you can do POCs with it, which is where we start, so just jump in and don't use Power Automate. 

On a scale of one to ten, I rate UiPath Platform a ten.

Public Cloud

Microsoft Azure

My main use cases for UiPath Platform include document understanding and transactional processing within Oracle, as well as Oracle processing. One of our biggest use cases is automating our customer service back-end operations, which are in multiple homegrown systems, so it allows us to cohesively bring them together.

The features of UiPath Platform that I most prefer are its connectivity into different ERPs and different enterprise systems, as well as the ability for very easy, citizen-led development. These features have benefited our organization from a connectivity perspective, as we leverage the connectivity with Coupa to provide better process data.

From a citizen-led perspective, I see it really enabling our end-users to be able to build on their own without needing the oversight of the full team.

UiPath Platform can be improved by providing more direct connectivity into source systems. Additional features that should be included in the next release include better or more connectivity.

What would make it a full ten out of ten for me is that there is always going to be some room for improvement.

I have been using UiPath Platform for six years.

I have not experienced any downtime, crashes, or performance issues. I would assess the stability and reliability of UiPath Platform as very good. Anytime there have been any issues, it has always been more related to the Orchestrator, so I can just manually initiate it. That is usually an internal issue rather than a system problem.

UiPath Platform scales with the growing needs of my organization very well. I have expanded usage with UiPath Platform, and we have definitely expanded usage with many of our use cases as we have opened new service lines. It required very minimal effort to do that expansion.

I would evaluate customer service and technical support as very high. On a scale of one to ten, with one being the worst and ten being the best, I would rate customer service, technical support, and partners as a nine. 

They are all very proactive at getting back with us. Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I have no issues with the deployment. It's all very straightforward, and working with the UiPath team has really enabled us to continue to deploy and proactively address any concerns.

I have seen a return on investment with UiPath Platform. I cannot speak specifics due to confidentiality, however, we have definitely seen a significant reduction in hours on many HR transactions, and additionally, many streamlined processes that are consistently run as opposed to ad hoc.

My experience with pricing, setup costs, and licensing was positive. The team is very transparent and easy to work with.

Power Automate would have been the main alternative I considered before selecting UiPath Platform at the time. What stood out to me in my evaluation process was that the network of partners was really significant when selecting it. I worked with my previous company with UiPath Platform as well, and we always had a very good foundational relationship with the partners, which made it a very easy decision.

We couple it with other technologies, such as Alteryx, to really harness the full end-to-end automation. The advice I would give to other organizations considering UiPath Platform is to select a very good partner, and also, you would definitely want to make sure that you are building out your pipeline aggressively so that you can have targets to hit because some of the things that you plan do not come to fruition and you have to be able to pivot quickly.

On a scale from one to ten, with one being the worst and ten being the best, I would rate UiPath Platform overall as a solid eight.

Hybrid Cloud

Amazon Web Services (AWS)

My main use cases for UiPath Platform involve working in finance and banking, where we have a lot of manual processes relating to documentation. 

Sometimes, we are still getting up to speed. One of the first things we have done is to take rates from the internet and transcribe them into our system, which is something that happens daily. 

We also have some account cleanup tasks, such as using the bots to delete old items hanging out on our systems. Additionally, we are working on some onboarding processes, covering a couple of different areas.

We are still getting up to speed with UiPath Platform, so we're just using basic UiPath Studio and Orchestrator, and as the process owner of the whole thing, I definitely prefer Orchestrator. 

It's difficult to explain to UiPath Platform how RPA helps since we don't have something specific that we're using, however, we are definitely seeing some dramatic time savings on the things we have automated so far.

I just came out of the product meeting, and I can say they are doing a great job as it is. 

I hope we can leverage a lot of the agentic features. We are taking a more cautious approach on AI. 

Making things more user-friendly, particularly for end-users, allowing those people to get involved in the process, would be wonderful, as I saw with Maestro. 

I cannot think of any additional features off the top of my head.

I have been using UiPath Platform for about a year.

We have not yet expanded usage, as we are still trying to establish our initial processes. I would assess the stability and reliability of UiPath Platform as great, as we haven't had any issues with the platform itself. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of my organization very well.

I would evaluate customer service and technical support as very good. We have only had one or two support cases so far, and they were handled adequately. 

On a scale from one to ten, I would rate customer service, technical support, and product as a nine. There is always room for improvement.

Positive

I was not using another solution to address similar needs prior to adopting UiPath Platform. However, I should mention that we do have ExcelQ and we use Power Automate for small cases and one-offs.

The deployment had some challenges, however, I don't know that that is unique. Understanding the infrastructure was a little bit of a challenge. That was also intertwined with our decision to host on-site and, host internally, yet on AWS, which was new for us at the time. 

To this day, we face security challenges. Being in the financial sector, that's a big concern. And, having more concise documentation, specifically to those finance concerns, would be very helpful if that could be put out there somewhere.

So far, we are just about breaking even with UiPath Platform. We have had UiPath Platform for about a year; we are coming up on our renewal. I crunched some numbers a week ago, and we are a little bit under, however, since this is our first year, we understand it might take a bit of time to reach that speed.

My experience with pricing, setup cost, and licensing shows that it is definitely a cost, so we are trying to ensure we get good ROI on that. The licensing seems pretty simple, requiring us to purchase only per bot. I understand from my boss that things were a bit more complicated previously, so I appreciate that the licensing is simplified at this time. Of course, I wish we didn't have to pay per developer seat, however, that's how it goes.

In considering other solutions before selecting UiPath Platform, Blue Prism was a top contender, and we also looked into Power Automate, however, it really didn't hold a candle to either of the other two. 

We went with one of the UiPath Platform partners that helped us make that decision. What stood out to me in the evaluation process was our reliance on market share and the company's positioning as a leader. Blue Prism seemed to be having some organizational challenges that may impact their future direction. We liked the forward-thinking approach of UiPath Platform, and the pricing was on par with Blue Prism, making it seem a better choice.

My thoughts on UiPath Platform's user community in terms of the value I gain by being part of it are that it is my first place to go if I have any questions or need some light troubleshooting, so it is very valuable for me. I think our developers also find a lot of value from there, figuring out how to structure certain things.

My advice to other organizations considering UiPath Platform is for larger organizations to take the plunge. For smaller organizations, I would suggest balancing how large of a scale they are interested in and if that justifies the cost. We are right on the cusp, so it can be challenging; we only have about 1,600 employees, which limits our scaling potential. We really need to work to get that ROI. 

On a scale from on eto ten, I would rate UiPath Platform overall as a nine, as it is pretty good.

On-premises

Amazon Web Services (AWS)

I use UiPath Platform for development and also use Orchestrator for publishing packages. I am also exploring Agentic AI. I think UiPath Platform is a great platform in the RPA market.I appreciate Agentic Automation, but currently, I am just conducting a proof of concept on it. I am not using it for my work, only for learning purposes. I do not see much improvement there because I am not using it end to end.

I think the user interface is really great in UiPath Platform.The feature I do not like right now is in the Orchestrator. The previous 2022 version of the Orchestrator is great compared to the current version. Until you refresh it, you cannot see what the jobs are running. Previously, it had auto-refreshing capabilities or something similar, so you could easily see what was happening. Now you have to click on the refresh button to see exactly what is happening with the job while it is running.

I think UiPath Academy is a little confusing. Back in 2019 or 2022, it was good. You could clearly understand which exact course you wanted to pick and what you wanted to go through. Currently, there are bundles of courses. When I recently referred UiPath Academy to my neighbor who was interested in learning automation, I was literally confused about which Academy course I needed to refer. Previously, there was the developer certification, the standard certification, and the REFramework certification, which is advanced. The foundation and standard certification have now been divided into six or seven parts. It is very difficult to go through all those six and seven modules and send them to someone. Previously, all of these modules, which were six, seven, or maybe eight modules, were in just one course called the foundation UiPath course. It was much better when you could directly refer this course to someone instead of sending all those links or URLs.The only other thing is the budget constraints they might be having, such as going with lesser-cost tools instead of higher-cost tools.

I have been using UiPath Platform for seven years in my career overall.

Regarding the software, there is nothing regarding stability that I am concerned about. I do not think stability is the issue. It all depends on the bot and how the developer is creating it and how efficiently they are making use of the recent activities or recent advancements in UiPath Platform. Considering UiPath Platform, I do not see any stability issues.

I would rate the support at eight.They are good and best at their work. I have not directly contacted them for my personal proof of concept, but I have contacted them because of work. We are a premium client for UiPath Platform, so we have meetings every alternate week with them. We can post our doubts or any other questions we have, and they are very good with their replies.

Positive

I tried to use Power Automate, but initially I started my career with Blue Prism. I started learning it for three months or maybe two months. Somehow I did not the UI and user interface. Then I moved to UiPath Platform and I loved it. That is the reason I am staying in this technology for seven years. Recently, about six months ago, I started learning Power Automate as well. Power Automate is great, but as I am into UiPath Platform, I could not connect to it more. The Power Automate interface is great compared to Blue Prism. However, the thing with Power Automate is they have many connectors, and I think most of the connectors are paid. I think UiPath Platform is far better than Power Automate. People nowadays are moving to Power Automate because of the charges they are putting on the robots because it comes with the Microsoft bundle package.

I do not see any difference with the deployment of UiPath Platform. It was easy initially and even now. I think they have not changed much in the deployment.

One person can deploy it easily.

This is a tricky question because UiPath Platform is a little more costly than other tools. Comparatively, big companies can be using it, but small companies are limited to their budgets, and I think they might prefer Power Automate over UiPath Platform.

The deployment and maintenance are handled by UiPath Platform. Currently, our Orchestrator and everything is handled by UiPath Platform. We are in the cloud right now using UiPath cloud. They are taking care of it. Previously we used to have this on our own company's servers, so we just had to make sure it runs twenty-four seven. The deployment administration is something I am not sure about regarding the deployment server and administration. As a developer in the current organization, we take requirements from the client, develop it ourselves, test it ourselves, and deploy our automation. We do not have a particular team for development, testing, or deployment. We handle our own use case end to end. I do not see any issues there. I think it is pretty feasible and easy to handle the deployment in UiPath Platform. My overall rating for this review is eight.

Public Cloud

Other

My main use cases for UiPath Platform involve RPA, as we use it mostly for RPA and to automate data entry, some ETL work, control checks, and data processing.

My use cases for Agentic capabilities include reporting and fund accounting features.

UiPath Platform is good at detecting UIs.

These features have benefited my organization by reducing risk and saving money.

In terms of improvement, UiPath Platform should be easier to license.

I would like the next release of UiPath Platform to include a user interface or dashboard for our operations staff who would be using Maestro processes.

I have been using UiPath Platform for two years.

We have experienced downtime and performance issues with Action Center performance, sending codes from websites, OTP codes when logging into websites, as it would time out on the OTP code and we would have to resend another one.

UiPath Platform scales with the growing needs of my organization.

We have expanded usage of UiPath Platform, and the process was relatively smooth, although the biggest challenge was internal security concerns.

I would evaluate customer service and technical support as medium.

The reason I rate it medium is that sometimes it takes us longer to get answers and, in my experience, some TAMs are stronger than others.

I would rate their technical support a seven based on the inconsistent knowledge within the TAMs.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism.

My experience with deploying UiPath Platform is positive.

I have seen a return on investment with UiPath Platform.

My experience with pricing, setup cost, and licensing for UiPath Platform is unfavorable because it's too complicated.

There are too many different licenses for UiPath Platform, and it would be easier if it were more simple, and you charged me less.

Before selecting UiPath Platform, we went to market with an RFP for Microsoft and Automation Anywhere, and we're currently a Blue Prism client as well.

I assess Agentic AI's ability to extract data points as unclear because we use generative AI technically, not Agentic AI to extract data points.

My advice to other organizations considering UiPath Platform is to be prepared to spend some time to understand how it's licensed.

On a scale from one to ten, I would rate UiPath Platform overall as eight.

Hybrid Cloud

Amazon Web Services (AWS)

I have automated a few basic business workflows. They were simple automations.

In terms of complex workflows, generally, we have some kind of system to interact with over a browser. There are specific sites such as SAP or other HR applications that usually have browser UIs. Browser interactions are the best I have found with RPA solutions. 

We have tested the Document Understanding feature, which seems promising. Although I haven't developed a proper workflow for that use case, it looks useful. The framework seems to help set up the development process without needing extensive programming knowledge. 

We also use UiPath in our Microsoft environment, particularly for core applications such as Excel, Word, and Outlook. Excel activities are very useful, so it has become a core element of our workflows. As a developer, I enjoy using Visual Studio to create custom activities based on specific business workflow requirements.

There are also a few use cases for agentic automation. A core element is processing the source document, whether it's Microsoft Word, PDF, JSON, or XML. It parses the documents, retrieves required data, and pushes the data into a target system, such as a database or Excel table. The automation acts as an automated interface, moving data from a source system to a target system.

UiPath helps speed up digital transformation and ideally reduces associated costs. Though there are instances where the frequency of automation has decreased, impacting overall effectiveness, generally, our automations operate ten to hundreds of times faster than manual processing.

There's a notable reduction in human error. Partners are often surprised that the automated process doesn't make mistakes. While we can't predict all unexpected issues, business-related errors are virtually non-existent once a process is automated.

When considering specific features of UiPath that streamline operations, the management part of UiPath Orchestrator for unattended automation is helpful. The scheduling is very nice, easy, and simple to manage, allowing me to oversee workflows and their schedules effortlessly.

It saves time for the development team. The agentic automation from UiPath is user-friendly. It's definitely one of the stronger points. It's really easy to handle, even for someone who has never heard about RPA. It's generally simple. Once I install the system, I show them how to start and stop the processes, and that's basically all there is to it.

What I appreciate about UiPath is that, compared to the competitors, it has pretty much everything. There are so many out-of-the-box solutions that it's difficult to find a match. I have tried to compare it to free alternatives, and the difference is night and day.

It's simple to develop and use for developers and end-users as well, so I would say that's probably the most important aspect for us. The development time is very fast once a UiPath developer learns the basics of development. It usually takes a few days to automate a business process, which is mind-blowing compared to other options.

There is one major feature I feel is missing from UiPath. When someone starts an automation, there should be some notification window on the screen to provide information about the flow's status and progress. Currently, users can see if the flow is running and some basic information, but there's no core notification window that fully informs users. Incorporating such a feature would greatly enhance user experience.

I faced one issue with UiPath Studio where when automating a workflow takes several hours and the application remains open, it can consume an immense amount of memory, sometimes up to six gigabytes of RAM. Restarting UiPath Studio usually resolves this. I'm uncertain if this is a common issue or specific to my environment.

I usually use the UiPath Community, which is pretty much my primary resource. I occasionally explore the marketplace for specific activities that may already exist. However, I primarily rely on forums. Most of the time when I have a specific question, I find the proper answer there. About 90% of the time, I find relevant forum threads where someone has encountered the same issue or question.

I utilized the UiPath Academy heavily in the first two years, completing most developer-related lessons. It's challenging to keep track of all the lessons nowadays, so in recent times, my learning has shifted more towards forums and YouTube videos rather than strictly relying on the academy.

Neutral

I haven't worked with any RPA product before UiPath. We did explore other options back in 2019 and compared various competitors when we had a project in 2023. However, my development experience has solely been with UiPath.

If our partner requires an on-prem RPA solution, we create a compact UiPath architecture. We have several partners with on-prem orchestrators and associated servers. It's really simple to assemble. I know because it took just a weekend to set up all the servers. If someone prefers cloud solutions, it's even easier since much of the configuration is pre-set. Overall, I would say that it's not difficult to develop an on-prem architecture.

On paper, I believe there are cost savings thanks to UiPath. However, I don't have access to exact conversion numbers. I can see saved time and reduced FTEs, but I can't specify how that translates into actual money. Some workflows don't pay off the license due to infrequency, but overall, I believe it does contribute positively.

I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution. 

The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.

When we were trying to implement UiPath in our environment about four or five years ago, things were totally different than they are today. Many automation solutions didn't exist back then, making it challenging to get familiar with the product and its capabilities initially. Since then, the RPA ecosystem has expanded significantly. Document Understanding wasn't a feature in 2019 or 2020, but now, it is much improved.

We haven't really used the communication mining feature. I've checked it a few times, but we usually handle manual interviews with key users. As for task mining, I used it for documentation purposes when creating workflow documentation. It supports generating document templates, which is very useful for us, but we haven't used it for deeper automated workflow steps.

I would rate UiPath an eight out of ten.

We are using UiPath as an RPA solution, utilizing its capabilities for document extraction, intelligent OCR, and intelligent automation. Once it became available in-house along with the robot environment, we started using it.

UiPath enables us to implement end-to-end automation.

UiPath has freed up employee time because most accounting staff are now monitoring rather than performing tasks manually.

The robots are valuable, and UiPath is becoming stronger in the intelligent automation space, which is a good step forward. Also, Document Understanding integrated with Agentic AI is working well. The automation cloud is also good.

Their community is good. UiPath Academy is also good. You can get familiarized with the products. Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.

I do not like the Orchestrator setup and the licensing model. Its price is higher than others, and the licensing model is quite confusing. 

UiPath should develop models for situations when other applications disrupt automation and provide a mechanism to override that. Efficiency issues are present and should be addressed.

I have used this solution for almost seven years.

The solution is not very stable. Sometimes there are issues, for example, selectors may not work properly. 

The solution is scalable enough, but since the license cost is high and most of our solutions are deployed in Azure VMs, which is expensive, customers are hesitant to invest in more bots or solutions. If the licensing costs were to decrease, more bots could be deployed.

We have 20 to 30 people using UiPath.

Their technical support is average. Their community is good. For almost all the questions, we get answers. Initially, it was very difficult to get support, but nowadays, we do not have to go for support because most things get solved in the community itself.

Neutral

I was a .NET developer before using UiPath, so it was more of a generic transition for me. I have worked with ABBYY FlexiCapture. My experience was good because the automation has been running fine. The document is in proper format. It works fine.

For me, UiPath is much easier to use than Power Automate or any other tool because I have the most experience with UiPath. They tried to fine-tune the automation experience over time, so it is much easier compared to other tools.

The initial setup is straightforward and does not require much effort, just a bit.

We were using the on-premises version of UiPath, but we have now migrated to the cloud. The migration process itself was very easy because they have a cloud migration tool. We started using the cloud. It has more capabilities, and it is much easier for us to maintain. We do not have to update the Orchestrator after every release. So, it is good.

The deployment is done in-house.

Most RPA solutions are cost-effective. For accounting, we automated tasks in our old organization, and now, most accounting staff are monitoring rather than performing tasks manually. They are simply doing validations.

UiPath has reduced human error and saved employee time.

Its cost is a bit on the higher side. We are not very happy with their pricing. Most of the UiPath products are priced higher than competitors.

UiPath is evolving with current trends, particularly in AI, and is now focusing on Agentic AI. The future looks promising for UiPath. 

Overall, I would rate it a seven out of ten. It is a good product.

Public Cloud