UiPath Platform Reviews

UiPath Platform is used for bank reconciliation, robotic process automation, automation of websites, Excel-based automation, Document Understanding, AI Center, and Agentic AI.

An example of P2P automation using Document Understanding involves picking up invoices from SAP, the ERP system, and downloading the invoices. The three-way match is then performed. Data is extracted from the invoices, and using the OCR in Document Understanding after the extraction of the invoices, the data is converted into a readable, structured data table. Once the three-way match is completed and everything is correct, the posting is performed using UiPath Platform.

The team prepares proof of concepts and data for clients. They create and transform the business processes that have been done repeatedly manually into software processes using UiPath Platform. All processes are automated.

The most valuable feature in UiPath Platform is the Orchestrator function, where bots which are live for multiple machines in different environments and different tenants can be orchestrated and maintained. This can all be done from the same cloud server, making it one of the main USPs for UiPath Platform.

Managing the bots has been incredible in Orchestrator. Multiple RPA tools have been used, and UiPath Platform has the best system to manage and orchestrate all the bots.

Document Understanding is a very unique and valuable feature of UiPath Platform, where any kind of structured or unstructured document can be trained. Once the training is done, an ML skill can be added and created, due to which all the required data can be extracted from a document and then used further on. AI Center allows the use of multiple UiPath Platform-given ML skills that can be used to perform sentiment analysis or read invoices, bank receipts, and other documents.

UiPath Platform has increased productivity for most clients and has reduced errors significantly. Manual errors which were causing pain points have been reduced significantly. Currently, there are no errors, and 99% of the problems are solved because of UiPath Platform.

UiPath Platform can be improved by including more partner programs and providing a good amount of units for partners so that more things can be explored, such as building more Agentic AI or automation platforms and showcasing them as POCs to clients.

The user interface is almost perfect, and no other changes appear necessary.

The accuracy can be improved by ensuring that all the latest models are applied to the AI capabilities.

UiPath Platform could reach a rating of 10 once it becomes more stable in the Agentic AI part. Once all the new concepts which are in the pipeline are finished, the rating will definitely improve.

Most of the things are guardrailed properly. Further analysis will be needed to make an informed decision.

UiPath Platform is scalable because multi-tenant can be added within the same system. There are multi-folders and sub-folders available. The modern folders upgrade which UiPath Platform introduced has been amazing so that multiple departments from the same company can fall under the same tenant. There is also a multi-tenant role where different company codes can be managed under the same Orchestrator. This is really useful and scalable.

The customer support is amazing. With a gold standard subscription, immediate contact is made within a day. Even as a normal user, the contact is quite faster compared to other platforms.

Different solutions such as Blue Prism, SAP Build Process Automation, and Automation Anywhere have been used. Solutions are still provided for these tools, but UiPath Platform is considered the best among all.

Microsoft Power Automate and SAP Build Process Automation were evaluated, but they are not very user-friendly and require more time to be spent on the Orchestrator. In UiPath Platform, the setup is very simple. UiPath Platform is the better option.

The role is both a partner and a reseller.

A return on investment has been seen. There has been a reduction in employees' time and an increase in productivity.

The pricing in UiPath Platform is actually a bit more, but it justifies the development and the quality of the user interface is really good. UiPath Platform could reduce pricing a bit more so that it can be more sellable to people.

If a company is in a high-end category, more than medium, and has a lot of processes that are repetitive, then robotic process automation should be pursued immediately and all processes should be automated through UiPath Platform. A return on investment can be seen within the first year of the automation journey.

UiPath Platform is one of the best RPA platforms in the market. If a high-end company invests a lot in automation, then UiPath Platform should be the choice. The overall rating for this review is 8.

Public Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform is business process automation, where I primarily see it being used to automate repetitive and rule-based tasks, especially when multiple applications or systems are involved. For example, it can be used for data entry, document processing, extracting information from emails or files, updating business applications, generating reports, and handling routine workflows. I also see a lot of potential in combining UiPath Platform automation with AI, where AI can understand unstructured emails or documents and make decisions, while UiPath Platform robots or APIs can execute the actual business process. So, for me, the main value of UiPath Platform is reducing manual effort, improving process consistency, and allowing employees to focus more on the tasks that require human judgment.

A specific example of a process I have automated with UiPath Platform is the document and data processing workflow, which involved receiving information from emails and documents, extracting the required details, validating the information, and entering it into other business applications. Earlier, a lot of this work had to be done manually, making it time-consuming and increasing the possibility of human errors in the process. With UiPath Platform, the repetitive parts of the process could be automated, where the bot could monitor incoming information, extract the required details, perform basic validations, update the target applications, and generate a status report. The biggest difference was the reduction in manual effort, allowing the team to focus on exceptions and tasks that require human judgment, making the process consistent and faster.

I see UiPath Platform as more than just an RPA tool; it fits into a larger workflow by connecting different parts of a process through its AI and API capabilities. I find the combination of Agentic AI and automation particularly interesting, where the agent can understand requirements and decide actions, while UiPath Platform handles repetitive tasks, providing a flexible and intelligent automation solution. Overall, I see UiPath Platform as a platform that reduces manual work, improves consistency, and enhances business processes intelligently, focusing on processes with real automation value.

Initially, while going through UiPath Platform, I struggled a lot, but after following tutorials, I understood it better. The features that stand out to me the most are the combination of RPA, workflow automation, and orchestration. I appreciate the RPA capabilities as they enable automation across multiple applications without completely changing existing systems. The document processing and AI capabilities are also useful for workflows dealing with unstructured information. Additionally, integration with APIs and different enterprise applications means automation is not limited to screen-based interactions. The Agentic AI capabilities are among the most interesting parts of UiPath Platform, where AI agents understand goals, make decisions, and utilize automation tools effectively. The orchestration and monitoring capabilities are also commendable, allowing central management of multiple automations during production. What stands out to me is how UiPath Platform integrates RPA, AI, and workflow automation seamlessly.

These features primarily help by reducing repetitive manual work, making day-to-day processes more consistent, particularly when information is collected from emails or documents and entered into applications. Automations can handle most repetitive steps, saving significant time for the team. AI capabilities are particularly valuable for working with unstructured information, as an AI agent understands content and extracts pertinent information without needing separate rules for every format. The integration with APIs allows automation to interact directly with backend systems, facilitating a smooth workflow. The biggest impact on the team is the reduction of repetitive work, allowing more focus on exceptions and analysis where human judgment is necessary.

The biggest positive impact of UiPath Platform on my organization has been the reduction of manual effort, making repetitive processes more consistent. For example, when a process involves collecting data and validating it, automation can handle those repetitive steps much faster than manually performing them. This saves the team time and minimizes errors. The key benefit is that team members can allocate less time to routine data entry and administrative work, allowing them to focus on analysis, exception handling, and higher-value tasks, leading to enhanced efficiency and consistency.

The main efficiency gain has been in reducing manual work in repetitive processes, where tasks that previously took several hours a week can be significantly reduced when automated. The automation processes multiple items consistently in shorter timeframes. Another improvement is the turnaround time; with background automation, tasks are processed continuously, reducing overall delays. Thus, the biggest efficiency gain is a combination of speed, time saved, fewer repetitive tasks, better consistency, and empowering the team to handle higher-value activities.

To assist freshers or new users starting with UiPath Platform, having better documentation or structured learning platforms would be beneficial. UiPath Platform is strong but can feel complex, especially for new users, due to numerous products, features, and configuration options. A simpler, guided experience would ease the onboarding process. Moreover, implementing AI and automation often requires considerable configuration and testing, so more built-in templates and best practice examples for common business scenarios would accelerate implementation. Overall, the focus should be on simplifying UiPath Platform and enhancing its transparency and integration capabilities for enterprise-level automation.

I have been using UiPath Platform for more than one year.

UiPath Platform is stable.

I consider UiPath Platform scalable because it supports starting with a few automations and expanding as business needs grow. I evaluate scalability on its ability to handle increasing transaction volumes and concurrent automations while maintaining performance and reliability. The primary advantage is the capacity to transition from single-task automation to broader, enterprise-wide automation initiatives.

Customer support for UiPath Platform is good, and the review sessions and documentation are helpful.

Previously, I used many different solutions to automate processes, some of which involved manual processes and scripts. The primary reason for switching to UiPath Platform was the need for a centralized, scalable automation platform. Handling automation with scripts or manual methods becomes challenging to monitor and manage as the number of processes increases. Additionally, UiPath Platform provides features beyond basic RPA, such as document processing, AI, API integration, and Agentic AI, giving us greater flexibility to address complex automation needs.

I recommend evaluating integration, security, governance, and maintenance needs before deploying into production, ensuring reliable automation with existing applications is crucial. Moreover, taking advantage of UiPath Platform's documentation, training resources, and user community can be immensely beneficial. There is a wealth of knowledge accessible through YouTube and other platforms, and learning from existing implementations can save considerable time. Overall, I believe UiPath Platform is worth considering if you have repetitive business processes and aim for intelligent, scalable automation. The approach should be to start small, measure value, and scale according to actual demands.

In our team, we are not utilizing any academic courses; instead, we primarily rely on open-source resources, YouTube videos, and various applications.

I do not have specific numbers, but I believe there has been a positive return on investment predominantly through time savings and increased productivity rather than reducing employee count. The key advantage is automating repetitive tasks that previously took hours for data entry and document processing, enabling employees to work on higher-value activities.

As I am working in the organization, I am not aware of specific licensing costs and setup costs, but I think these depend on the organization's size, number of users, and required UiPath Platform capabilities. Overall, while UiPath Platform offers robust enterprise features, organizations should carefully consider their use cases and the expected implementation rate before choosing a business model.

Before selecting UiPath Platform, I evaluated other options based on their support for actual business processes and the ability to integrate with existing applications. Reliability, scalability, ease of development, maintenance, security, governance, and flexibility of support were also critical considerations. Ultimately, I chose the solution offering the best combination of business value, reliability, security, scalability, and total cost of ownership, including licensing and maintenance costs.

One of the main benefits of automation has been the reduction of repetitive manual work, which also helps streamline processes. When employees repeatedly copy information between applications, errors can occur. Automating these steps with UiPath Platform ensures consistency in execution. This consistency improves productivity and turnaround time from a business perspective. The key benefit is not merely human replacement, but instead enabling team members to focus on critical tasks that require human judgment.

Using UiPath Platform, I find the user community quite valuable for learning, with one of the biggest benefits being the opportunity to learn from other automation professionals.

Using UiPath Platform Communications Mining, I can automate actions or responses based on message content. For instance, if we receive customer emails, the tool can analyze the message to classify requests, such as categorizing an email about a declined payment as a payment issue or an address update request. Based on this classification, the automation can take appropriate actions.

Monitoring the tone or sentiment in our messages helps identify and correct misclassifications and gives the team better visibility into our communication process and workflow performance. For example, if a payment issue message is identified, we can track its routing to the proper workflow or support team, flagging low-confidence messages for human review.

Currently, we are not using any agentic automations.

Workflow coding agents are particularly interesting because they assist in creating or troubleshooting automations.

UiPath Platform's approach to coding agent integration is straightforward to configure and integrate, where the main benefit of the Agentic agent is its ability to connect with existing systems. UiPath Platform automatically manages connections between different applications and processes, making it easier to establish end-to-end workflows rather than just automating isolated tasks.

Currently, I do not have any specific thoughts. I am learning and exploring UiPath Platform and RPA, and implementing workflows through Agentic AI. It is quite interesting. I would rate this review an eight out of ten.

On-premises

Today I faced an issue installing the unattended robot in the production machine. I signed in with the robot account and entered the client ID and secret. The system did not recognize the license and was not giving me a proper response. I did not understand what the actual issue was and searched for the community guidelines as well. I had no issues when configuring a business user, an automation developer, or any other users, but I felt discomfort when onboarding a robot account into UiPath Platform Orchestration and connecting that with the production machine.

I am not using Agentic automation in any of my production environments, but I am using it for development purposes. I am exploring the platform on the Agentic side. I was working on a use case where I wanted to extract meaningful data from a chunk of error messages. I used Maestro for that and it was working very well, so the user can easily correlate with the actual issue.

The Agentic response when using some ML activities or AI activities is getting generated with Maestro. Those are up to the standard. I used Maestro to extract meaningful data from error messages and it worked very well.

The developer-friendly environment and the resolution to the problems faced inside UiPath Platform are very fast, and the customer support service as well as the development-friendly environment make deployment and development processes easier.

One thing which I can suggest is to integrate the CI/CD pipeline within UiPath Platform Orchestration. That will be the next step to get into a full Agentic service within UiPath Platform. I am currently using some external CI/CD pipelines, like Azure or others, and integrating them inside UiPath Platform would be an easy-to-go solution for anyone.

The sales approach is a bit slow. It almost took a month to complete the entire sales process and just get the final quote from UiPath Platform US sales team. There was also some discomfort in selecting the packages. The AI unit bundle flexibility in pricing is missing. I wanted to buy a smaller portion of AI units but needed to purchase a large bundle.

Recently, I faced an outage issue with Cloudflare, resulting in being unable to connect UiPath Platform with UiPath Platform Orchestration, and some of the UiPath Platform Orchestration services were down. This was the first time I faced a stability issue.

I expected faster support during a production deployment issue. I got email communication, but a call would have been faster, resolving the issue more quickly.

In the past six years, I never faced an issue, but in the last couple of months, I faced a Cloudflare outage issue where I was not able to connect UiPath Platform with UiPath Platform Orchestration.

In the last couple of months, I faced a Cloudflare outage issue leading to problems connecting UiPath Platform with UiPath Platform Orchestration, along with some services being down. This was my first encounter with a stability issue after six years of experience without any outages.

Scalability is not an issue. Configuring the machines is straightforward with the use of machine templates. After the first configuration, scaling the same process to multiple machines just involves assigning users and adding the machines to the templates, making it an easy process.

I used to connect with technical support. Recently, I faced an issue in configuring the templates and assigning the user from the UiPath Platform Orchestrator tenant. I contacted the technical support team, and they assisted me in resolving that issue quickly through email.

The reason for rating eight is that the email support was good but slower than expected when I had a production deployment issue. I expected quicker response times, preferably through calls, which could resolve issues faster.

Positive

I used AssistEdge, an RPA tool from Infosys, and Power Automate, which is from Microsoft.

The initial setup, including the machine setup, takes at least a day, but if the machine is already set up, it is just a one to two-hour task.

Only one person will do the deployment.

Pricing is a bit costlier compared to Power Automate, but the same as AssistEdge. It delivers as expected, so the charge is acceptable.

For some cases, I prefer Microsoft Power Automate because of its cloud-integrated connections, such as creating a flow triggered by a Microsoft email, which is not as straightforward in UiPath Platform. Integration services could be improved within UiPath Platform.

Deployment is a straightforward task, but ensuring integration of the CI/CD pipeline within UiPath Platform Orchestration would enhance the ease of use. I rate this review an eight overall.

Hybrid Cloud

Microsoft Azure

UiPath Platform is used for building enterprise robots to speed up work in FinTech departments, automating use cases relevant to financial businesses. For some of the use cases, UiPath Platform has provided a 60% reduction in manual time effort, and human error has been reduced by 80% because the system performs great work with proper exception handling.

UiPath Platform is very robust compared to other platforms and is very easy to use with a friendly UI. It has a lot of creative potential that can be implemented. UiPath Platform has helped reduce manual work by eight hours per day, and over the whole year, it has benefited the company and firm significantly in terms of pricing, budget, and cost. The team is looking forward to using it in other processes that are in queue.

The newer version that has been upgraded has some bugs in it because the studio is not working properly as it was in the previous version. When making bots, there are selector issues where elements that need to be clicked cannot be properly selected or passed on to other team members.

The new version is causing issues, sometimes crashing, and selectors cannot be opened. When it crashes, all work must be redone, which is very annoying. The UI is very advanced and looks great, but the selector issues and crashing still persist.

When a bot is developed in two or three hours, it should not crash suddenly and force a redo of the work. The team is automating processes to reduce time, yet this issue increases development time. An update would be greatly appreciated so that work can be done better.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating. Feedback could be provided to the team responsible for looking at these bugs to explain what the issue is referring to.

The UiPath Platform has been used for almost the whole career, spanning about five years.

The issue being faced while developing bots is that it sometimes crashes on its own during work, or it is not picking up the selectors. If selectors are opened, it is just not allowing editing or making them dynamic.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating.

In terms of scalability, UiPath Platform is definitely scalable.

The technical support for UiPath Platform is very good. Contact with the IT support team was made last year, and their response was timely, allowing issues to be resolved effectively, which is good in comparison to other tools.

Positive

The initial setup of UiPath Platform is very straightforward, and anyone, even a non-technical person, can do it.

Power Automate and Automation Anywhere have also been used, but UiPath is majorly in all processes. In comparison with Power Automate, it is a much more complex platform. UiPath has all the templates ready to be built and has the REFramework, which is very suitable for complex solutions because all the exception handling is ready to go, and the solution just needs to be integrated, and then it is ready to run. On the contrary, Automation Anywhere and Power Automate are very complex because everything must be done from scratch, and there is not much advancement or variety of activities in those platforms.

Agentic Automation in UiPath Platform has not been used yet, but it is something to look forward to, and a new certification is being pursued. There will likely be some use cases in the team to replicate that. Monitoring the tone or sentiment in messages is not a current focus. UiPath Academy is used to learn about new things coming, like Agentic AI, and work is being done on that as well. The team is also working on the document understanding feature that UiPath Platform has for developing custom models.

UiPath Academy has been very helpful, especially for learning new features. The videos and descriptions about everything are very good, explanatory, and detailed. The documentation and the UiPath forum are also very beneficial because many issues are already posted there and resolved, making it easy to find solutions or resolution notes.

The thoughts on the UiPath Platform user community are very positive. It is great because other platforms lack such a community. If a search is needed for something about an error in Power Automate, it is challenging to find a solution because the documentation is very limited. In contrast, UiPath Platform community is vast, filled with talented individuals, with technical support staff often commenting on posts, which is very helpful. The community should continue that great work.

UiPath Platform has advanced very quickly. It would be recommended to other companies or startups because, compared to other products, UiPath Platform is excelling in marketing, technological advancements, and community services. Automation is needed to minimize manual processes, save money, and save time.

The overall review rating for UiPath Platform is 8.5 out of 10.

We usually work on automating various internal processes, specifically dealing with SAP. We get data from other sources and add it into SAP, or we get data from SAP and add it into other sources. We completed an automation where we had to add data from Google Sheets into the SAP tool on a weekly basis. There were around 24 Google Sheets, and each Google Sheet had to add data into a different SAP transaction.

Time saved and reduced effort have definitely been realized. As an internal Center of Excellence, we don't directly realize the time saved and reduced effort ourselves. It is the other internal teams that realize these benefits.

One of the best features that UiPath Platform offers is the monitoring feature, which allows us to track how our robot is functioning. Recently, they have added a video feature that captures video on the robot machine during execution. With agents now on the platform, it feels more advanced.

We usually use monitoring for processes that have gone into production to see if the processes are functioning well. If they are not functioning well, we determine what exactly happened with the process. We monitor the logs and watch the video for evidence of failure, then fix the issues in production. We are currently exploring agentic AI and how automations can change with the arrival of agents.

UiPath Platform has been one of the single most automation RPA providers that we use at Airbus. It is heavily impacting our organization in a way that makes it easier to use, and all of our developers are trained on it.

When we compare UiPath Platform to some other automation tools in the market that are emerging, UiPath Platform has a steep learning curve to get started with. UiPath Platform is a heavy application altogether and is not easy to deploy. Because it offers so many features that are packaged really well, some competitors are attracting users. Any10, for example, is a lightweight application, and many people have started to use Any10 instead of UiPath Platform because of the learning curve.

UiPath Platform relied heavily on robots before the arrival of agents. Robots usually tend to fail because UiPath Platform relies heavily on UI automation, and UIs tend to break down. However, they are now moving towards API automation, which is good.

I have been working here for the past three and a half years.

UiPath Platform is stable to a good extent. I do not see that there are too many downtimes. It is stable, especially with the on-premises solution.

UiPath Platform is scalable and can easily scale hundreds of robots on the platform. However, it depends on the infrastructure where you deploy it.

We have recently upgraded our customer support package, and it is good.

We used UiPath Platform previously.

We recommend trying UiPath Platform out for your organization. There is a learning curve, but it is a stable enterprise-grade solution. It can help you solve simple problems to highly complicated problems that require meticulous steps. You can definitely start to see the results fairly quickly.

We do not have any relationship with an implementation team.

We have not realized any outcomes yet because we just started this year. We evaluate outcomes on a yearly scale and have not actually calculated it yet.

It is easy to use the academy platform, and we all usually keep updating ourselves using UiPath Platform Academy itself.

Because of the user community, we do get solutions for tricky questions. UiPath Platform holds DevCon every year or so in Bangalore, and it is fun to attend.

We are using agentic automation. The challenges really lie in trusting AI to do the job, as the decisions that AI makes cannot be heavily relied upon for sensitive operations. We do need to incorporate human-in-the-loop capabilities that are strategic and easy to use. We have started adoption from read-only operations and will later move on to write operations.

We use an agent to classify some transactions or to write up an email automatically based on the situation.

We do have an internal connection with UiPath Platform as our vendor, and they work with top management.

Time saved is the most important metric for us, and that is what we have realized. We do not know the exact figures, but time saved and money saved are the main benefits. This review has been given a rating of eight out of ten.

As a platform engineer and technical lead in RPA platform engineering, I manage the UiPath Platform end-to-end—including Orchestrator, tenant folders, robots, access provisioning, and permissions across components like Document Understanding, Maestro, iXp, and Data Fabric. A typical use case is accounts payable processing, where 200–300+ daily vendor invoices in varied formats (PDFs, scanned images) are handled through a Document Understanding workflow involving classification, extraction, validation, and a learning loop that improves the model from validation corrections. While the platform offers a vast range of capabilities—Studio/Studio X and the new browser-based development environment for automation building; AI-driven tools like AI Center, Communication Mining, and Autopilot; Action Center for human-in-the-loop exception handling; Apps for low-code UI interaction; and Process/Task Mining for process intelligence—Orchestrator remains the feature I use most and consider the true control tower of the platform. It governs queue management, credential and asset stores, robot scheduling, and folder-based segregation, enabling me to scale automation safely and reliably across hundreds of robots and multiple business units. Document Understanding and Action Center are close behind given their role in invoice processing and exception handling, but Orchestrator is what I touch every day and what transforms individual automations into a governed, auditable enterprise capability.

On the downside, while the new dashboard feature is a welcome addition, the validation and accuracy of the data it presents still need improvement. Version and upgrade management, though better than before, still demands careful planning to ensure compatibility across Orchestrator, Studio, and robot components—particularly in hybrid or on-premises environments. Licensing and cost transparency around the Platform Units model could also be clearer, especially in understanding how consumption is tracked and allocated at the organization level versus individual tenants. Additionally, the experience across Studio, Studio Web, and Studio X still feels somewhat fragmented, and greater design consistency and feature parity across these tools would help standardize development practices for teams with mixed skill levels.

Here's a rephrased version:

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What really sets the UiPath Platform apart for me, beyond individual features, is how seamlessly the entire suite works together as one connected ecosystem rather than a collection of separate tools. A process idea can move from discovery and process mining straight into Automation Hub as a pipeline, get built in Studio, deployed and governed through Orchestrator, and enhanced with AI-driven Document Understanding—all end to end. That level of continuity is rare; many automation platforms offer strong standalone capabilities, but few match the degree of integration UiPath provides across the pipeline, and that's what I'd most want to highlight.

The UiPath documentation is like a bible for anyone who's worked extensively with the platform. From a user experience standpoint, I'd like to see continued investment in making Studio and Studio Web feel more unified. Switching between Studio, Studio Web, and Studio X for different use cases can feel fragmented, particularly when trying to standardize development practices across a team with mixed skill levels. A more consistent design language and closer feature parity across these tools would go a long way.

As a platform engineer, I've worked extensively across the UiPath Platform and identified several limitations, which I've logged as tickets—UiPath has confirmed these will be addressed in upcoming releases. The new dashboard feature is a welcome addition, though the validation and accuracy of the data it presents still need improvement and further review. On the upgrade and version management front, while the process has improved over the years, coordinating version compatibility across Orchestrator, Studio, and robot components—especially in hybrid or on-premises environments—still requires careful planning.

From a licensing and cost transparency perspective, I've seen the shift toward the Platform Units model, but I haven't found clear visibility into how Platform Unit consumption is tracked at the organization level. For example, if a tenant hasn't been allocated any Platform Units and an end user in that tenant tries to use one, it gets consumed directly from the organization-level pool. That kind of consumption visibility is what I've been looking for but haven't been able to find.

I have been using UiPath Platform for almost ten plus years.

UiPath Platform is stable.

The scalability, I can give it ten out of ten.

From a customer support perspective, I'd give high ratings—I have access to dedicated support where I can log my issues, along with an agent who helps translate and clarify the problem. Response times after submission are very fast; open tickets or cases are picked up promptly, and support is provided either via call or email. I'm confident that UiPath's product support team is among the best in the industry.

I was previously using Blue Prism, but the user-friendly approach and interface of the UiPath Platform, along with its continuous day-by-day progress and expanding capabilities, made me switch to it.

Blue Prism was one option among others. However, UiPath Platform was the best in the market, so I chose that.

The UiPath Platform community has truly brought out the best of the technology. Beyond the official product documentation, it's been a genuinely valuable resource for peer-to-peer problem solving—the UiPath Forum is often where I find real-world solutions faster than through formal support channels, with a strong base of best practices and a good number of active MVPs contributing there. The community also runs multiple events and local chapters; I've attended UiPath DevCon myself, which has been immensely helpful. For a platform team like mine, the community effectively functions as an extended internal knowledge base—it shortens the learning curve for uncommon problems and helps validate that our architecture decisions align with broader industry practice, rather than working in isolation. I'm confident it delivers real value, and I'd rate this overall experience a 9 out of 10.

Private Cloud

Microsoft Azure

UiPath Platform can be used mostly for banking and insurance related automations.

I am working with UiPath Platform and am using a few AI-related configurations and Agentic automations wherever I am getting the opportunity, but the customer needs a lot of consulting and a lot of understanding of AI, because it is not a fully matured and fully used product.

The customer wants exact use cases about what exactly Agentic AI is and where it is to be used in their industry. That is something customers always look for from a product company.

The most valuable features of UiPath Platform are those related to UI automation, intelligent automation, Agentic AI, document processing, error handling, and exception handling. A lot of reports and dashboards are there, which are helpful.

In terms of reducing human error and freeing up employee time, UiPath Platform gives good, visible benefits in terms of employee's time reduction. It is possible to see a return on investment for almost every use case in terms of benefits. Error handling or exceptions are part of the business requirement. Even if a customer has a lot of scenarios to handle, through UiPath Platform, I am able to configure it in customer expectations.

Sentiment analysis is very important because when customers or business users are looking at UiPath Platform or services, they are also using conversations with customers or internal employees to understand human behavior or psychology along with robotics automation.

In terms of areas for improvement, artificial intelligence has the potential to be better, also the sentiment part, and on-premise hosting for specific regulated customer entities is one more improvement.

Direct UiPath Platform support needs some improvement, as I have to follow the entire process of ticket creation before getting a response with the SLAs defined by UiPath Platform, causing a little long waiting time to handle all technical support and provide resolution.

I have been using UiPath Platform for four years.

Stability is the highest for UiPath Platform, with uptime being almost 99.9% most of the time, so scalability and stability are good in-built features.

Scalability is present on UiPath Platform, but in terms of the server requirement or IT infrastructure, there is a need for scalability also, which means with the platform scalability, there is more investment associated with hardware.

The monitoring of tone or sentiment in messages affects my operations or business, as the sentiment is very important, and this area can also be part of some improvement from an automation perspective.

I have worked with a few competitors for a few opportunities or business requirements.

The installation and deployment procedure for UiPath Platform is easy and very clear, with no obstacles. The documents are available, and a seamless installation can be done.

If I quantify the return on investment that I can observe, I would say the ROI is mostly in the range of twenty percent on average for each automation.

I can mention Automation Anywhere and Automation Edge as the two competitors I have gone through for some of my projects.

The biggest benefit that I see from the product is the biggest positive thing in it. I am still using UiPath Platform at this time.

In the last one or two years, I have not really upgraded myself in terms of UiPath Platform Academy related latest training courses and material, though there was a requirement for new trainings and upgrading knowledge, I could not spend time. That is from my side, the weakness.

I would rate my experience with support from UiPath Platform as a six. My overall experience with this product receives a rating of eight.

Public Cloud

Amazon Web Services (AWS)

I'm trying to think of some good data points or examples on the spot. One of the things that our company struggles with is that we've bought a lot of different systems that don't integrate with one another. What I've really tried to do since starting to utilize UiPath Platform is find ways to make these imperfect systems work together, whether it be Mike Albert for fleet data, Azuga for safety-related data, or Snowflake for data warehousing. I aim to take all that data, put it into our Snowflake warehouse, and then visualize it in Power BI and other tools, so the sky's the limit, and I know we even use it for Amazon, Walmart, and various other processes.

I love the Studio application and the Orchestrator function of UiPath Platform, being able to put our details all in there. I especially appreciate the integrations with Snowflake and different software, which really make it more useful for us as we're starting to dive into the Agentic AI piece at our company. However, I'm still getting fresh into it.

One of the biggest benefits of the features of UiPath Platform that I can think of is that we've been able to build a process to handle what previously were multiple manual processes where people would go in, review purchase orders, and make changes to them themselves. Now, when we have an order come through and need to make a change, they can submit a change through a ticket, and UiPath Platform will do it all, saving us about an hour of personnel time per head every single day, which has already been a huge change in our organization.

I honestly really benefit from UiPath Platform's user community. I go to forums and similar platforms and always find supportive people who often have had similar problems or issues that I've been able to reach out to, communicate with, and get the path forward for, so it's been nothing but positive, even beyond just UiPath Platform individuals within the company; other users have been very helpful too.

That's a tough question about how UiPath Platform can improve. For me, starting out, it was very helpful that I utilized different other AI platforms to teach me the best way to go about creating a process in the tool, and perhaps it was a lack of my education, however, tools to leverage AI within the platform could continue to educate users as they're building out new processes.

I would emphasize functionality to challenge one's thought process, asking whether one is going about it in the most efficient way, recognizing that there are a million different ways to do a process and questioning if I'm doing it the right way and needing tools to help with that.

To be considered a ten out of ten, UiPath Platform needs to enhance its capabilities, and I would lean into the integration of AI to coach and mentor you through the process. While I have my connections throughout the company, often it's just myself. Having an AI friend who is a UiPath Platform professional that knows what's best would make it easier than having to gather information from various places.

I've been using the solution for about two years; it's very new. 

I would assess the stability and reliability of UiPath Platform as excellent, as everything I've experienced so far has had minimal hiccups, and if there were issues, they have been user error rather than reflecting poorly on UiPath Platform.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has scaled very with the growing needs of our organization; just in the year that we've had it, we've continued to find new ways to utilize it.

We have expanded usage of UiPath Platform. The gentleman that I was just around passed it on to me, and we've been trying to share it broadly across the rest of our enterprise, and so far, the experience has been very promising. We tested it with a couple of other individuals at some of our parent company's six smaller companies, and it's made it easy for us to share it across them as also, so from that standpoint, it's been very rewarding.

Regarding customer service and technical support, the times that I've had to search for it, I've had no problems whatsoever.

On a scale from one to ten, I would rate customer service and technical support as a ten based on my limited interactions. The encounters I have had have all been positive.

Positive

I was using Power Automate to address similar needs prior to adopting UiPath Platform. It definitely wasn't at the scale of what UiPath Platform has been able to do for us.

I've seen a return on investment with UiPath Platform. As I touched on with the PO changes, many more opportunities are found at our parent company, and while our team has a laundry list of things to do, we don't have enough time to do it.

My experience with pricing, setup cost, and licensing for UiPath Platform would definitely be more directed towards another colleague, as he handled more of it than I did. That said, from my experience, it was nothing but positive.

For myself, I didn't consider many other solutions before selecting UiPath Platform since I used what our company had at its disposal, which was a lot of Microsoft tools such as Power Automate. Those were not nearly as robust as what UiPath Platform brings to the table, and this was my first exposure to an RPA system and Agentic AI.

The factors that led me to consider a change to UiPath Platform included performance; our company needed a system that we could trust.

I don't yet use Agentic AI. Part of the reason why we're attending a conference is to learn more about it.

I haven't yet used the vendor's UiPath Academy courses.

The biggest advice I would give to other organizations considering UiPath Platform is to continue to push outside of the box and not to think within the confines of what you initially look at, as the opportunity to use the software is really everywhere. It's just a matter of having the time to put into it, so my biggest words of encouragement would be to keep trying, keep pursuing it, and avoid a too tunnel-visioned approach.

On a scale from one to ten, I would rate UiPath Platform overall as a ten, as coming in with a little bit of experience, it was very easy to pick up, learn, and lean into, which has been very rewarding.

Hybrid Cloud

Amazon Web Services (AWS)

My main use cases for UiPath Platform are web extraction, automations to automate business procedures in finance and accounting, and sometimes for professional development and business development.

The feature I value most about UiPath Platform is Document Understanding. With Document Understanding, people had to read through documents manually and do a control+F to search for certain keywords, which was very time-consuming. Now, with Document Understanding, a robot can read the document, extract the information automatically, and put it into designated fields. 

The value I gain from UiPath's user community is significant as when I have questions regarding certain error types in the system, I search on Google, and usually the first or second question from the community forum is very helpful.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I've seen from UiPath Academy are that whenever there's a new feature coming from UiPath, the academy can shorten the learning curve dramatically. The factor that led me to consider a change was scalability or at least the infrastructure setup that needed to be addressed for our own company.

The biggest challenge for our company, which is a law firm, is that the data is very sensitive, and we do not want to expose our data on the cloud. Therefore, we have our system set up in an on-prem environment, and while we try to utilize new features, with on-prem, we cannot utilize all the new features such as AI Agent or many functions on the cloud. In an ideal world, instead of using the large language model, I would prefer the small language model so we can have our own model, maybe set up on-prem, which would be easier for us.

The additional feature I would want to see included in the next release of UiPath Platform is the self-healing agent. We experience downtime, crashes, or performance issues sometimes. The situation with performance issues is usually caused by not upgrading the system in time, leading us to use an older version, which can result in certain packages not being supported and that affects functionality. The areas I see for improvement include the booming AI Agent capabilities and the need to fix maintenance issues that arise after a project is delivered, as addressing this can truly be a game-changer.

I have been using UiPath Platform for seven years.

Before the self-healing agent, I would rate the reliability of UiPath Platform at around 70%, however, I am looking for maybe 90% reliability after the self-healing agent is implemented.

I would rate how UiPath Platform scales with the growing needs of my organization around a six on a scale from zero to ten.

My evaluation of customer service and technical support is that whenever I submit a ticket, I receive very good support. 

They are timely, professional, and address the problem effectively. On a scale from one to ten, I would rate customer service and technical support a nine. Although I want to give them a ten, a ten indicates no room for improvement, and there's always room to grow.

Positive

Prior to adopting UiPath Platform, I was using Excel macros to address similar needs. Now, we can utilize UiPath Platform to replace that. However, there are still use cases where we might revert to using the macros inside of Excel.

Deploying UiPath, so far, has been very good. 

I have seen a return on investment with UiPath Platform. Every year, we conduct an analysis using our Tableau dashboard to calculate the ROI and other impacts on our existing processes, and we present that to our CFO, and the results look really good.

My experience with pricing, setup cost, and license agreement for UiPath Platform is that the pricing is okay; however, I often feel UiPath is trying to sell everything in a bundle, which is not very smart since many companies have different use cases and needs. It may be better if they could sell individual components with individual pricing to boost the market.

I considered different solutions before selecting UiPath Platform, however, it mostly depended on the use case. 

As an RPA developer in UiPath, whenever a project or problem is put in front of me, I think of UiPath Platform as the first option. If it cannot perform certain functions, I may look up .NET code or a combination of UiPath and .NET programming, and sometimes we even turn to Python programming for certain use cases. 

In the evaluation process, what stood out to me positively and negatively while comparing these options is how easy it is to learn. If there's a long learning curve, it may frighten me to continue with this process. The second priority is whether it can resolve the problem without significant maintenance in the future. A big challenge for me is that after I develop a project, it works fine initially, however, if the UI changes, I often have to maintain those processes. I really appreciate the self-healing agent since it can potentially eliminate that issue.

I do not use generative AI at the moment. I am waiting to try it as soon as possible. 

My advice to another organization considering UiPath Platform is that many people initially feel confused as they don't know how to set up their own COE team, however, it's important to have good communication with the supporting team, professional services in UiPath, and their salesperson to gain a comprehensive understanding of how this platform and product can assist their business. 

I would rate UiPath Platform overall a seven out of ten. There are still many areas for improvement.

On-premises

Other

My main use cases for UiPath Platform involve working in finance and banking, where we have a lot of manual processes relating to documentation. 

Sometimes, we are still getting up to speed. One of the first things we have done is to take rates from the internet and transcribe them into our system, which is something that happens daily. 

We also have some account cleanup tasks, such as using the bots to delete old items hanging out on our systems. Additionally, we are working on some onboarding processes, covering a couple of different areas.

We are still getting up to speed with UiPath Platform, so we're just using basic UiPath Studio and Orchestrator, and as the process owner of the whole thing, I definitely prefer Orchestrator. 

It's difficult to explain to UiPath Platform how RPA helps since we don't have something specific that we're using, however, we are definitely seeing some dramatic time savings on the things we have automated so far.

I just came out of the product meeting, and I can say they are doing a great job as it is. 

I hope we can leverage a lot of the agentic features. We are taking a more cautious approach on AI. 

Making things more user-friendly, particularly for end-users, allowing those people to get involved in the process, would be wonderful, as I saw with Maestro. 

I cannot think of any additional features off the top of my head.

I have been using UiPath Platform for about a year.

We have not yet expanded usage, as we are still trying to establish our initial processes. I would assess the stability and reliability of UiPath Platform as great, as we haven't had any issues with the platform itself. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of my organization very well.

I would evaluate customer service and technical support as very good. We have only had one or two support cases so far, and they were handled adequately. 

On a scale from one to ten, I would rate customer service, technical support, and product as a nine. There is always room for improvement.

Positive

I was not using another solution to address similar needs prior to adopting UiPath Platform. However, I should mention that we do have ExcelQ and we use Power Automate for small cases and one-offs.

The deployment had some challenges, however, I don't know that that is unique. Understanding the infrastructure was a little bit of a challenge. That was also intertwined with our decision to host on-site and, host internally, yet on AWS, which was new for us at the time. 

To this day, we face security challenges. Being in the financial sector, that's a big concern. And, having more concise documentation, specifically to those finance concerns, would be very helpful if that could be put out there somewhere.

So far, we are just about breaking even with UiPath Platform. We have had UiPath Platform for about a year; we are coming up on our renewal. I crunched some numbers a week ago, and we are a little bit under, however, since this is our first year, we understand it might take a bit of time to reach that speed.

My experience with pricing, setup cost, and licensing shows that it is definitely a cost, so we are trying to ensure we get good ROI on that. The licensing seems pretty simple, requiring us to purchase only per bot. I understand from my boss that things were a bit more complicated previously, so I appreciate that the licensing is simplified at this time. Of course, I wish we didn't have to pay per developer seat, however, that's how it goes.

In considering other solutions before selecting UiPath Platform, Blue Prism was a top contender, and we also looked into Power Automate, however, it really didn't hold a candle to either of the other two. 

We went with one of the UiPath Platform partners that helped us make that decision. What stood out to me in the evaluation process was our reliance on market share and the company's positioning as a leader. Blue Prism seemed to be having some organizational challenges that may impact their future direction. We liked the forward-thinking approach of UiPath Platform, and the pricing was on par with Blue Prism, making it seem a better choice.

My thoughts on UiPath Platform's user community in terms of the value I gain by being part of it are that it is my first place to go if I have any questions or need some light troubleshooting, so it is very valuable for me. I think our developers also find a lot of value from there, figuring out how to structure certain things.

My advice to other organizations considering UiPath Platform is for larger organizations to take the plunge. For smaller organizations, I would suggest balancing how large of a scale they are interested in and if that justifies the cost. We are right on the cusp, so it can be challenging; we only have about 1,600 employees, which limits our scaling potential. We really need to work to get that ROI. 

On a scale from on eto ten, I would rate UiPath Platform overall as a nine, as it is pretty good.

On-premises

Amazon Web Services (AWS)