UiPath Platform Reviews

My main use case for UiPath Platform is processing in the Fintech domain, including loan processing, image processing, email, WhatsApp chat, and agent automation.

A specific example of how I use UiPath Platform for loan processing is through WhatsApp chat and mail processing, where our client uses this platform with ease, and it works very well for them for processing loans, documentation, and KYC.

Everything is good with my main use case, and all aspects of what I am using with UiPath Platform are performing well.

In my opinion, the best features UiPath Platform offers are related to the agent automation process, making it a very good platform.

When I mention agent automation, what stands out to me about how UiPath Platform handles that is the ease of use, integration, and client engagement.

UiPath Platform has positively impacted my organization, as it is very good for client engagement and automation, with everything going well.

For example, I have seen improvements in client engagement and automation by using WhatsApp chat for loan processing and loan documentation related to that process.

UiPath Platform is already improved, and there is no need to improve anything; it is a very good and time-saving platform for all things.

I do not have more to add about needed improvements; everything is good, and I am happy with UiPath Platform and whatever I am using in my current organization.

I have been using UiPath Platform for one year.

UiPath Platform is stable.

The scalability of UiPath Platform is good, and it is beneficial for the organization as it reduces time.

Customer support for UiPath Platform is also good, as they support customers on a timely basis and for accurate queries.

We did not use a previous solution; we started with UiPath Platform.

Everything is good, and everything is running very well with our organization for automation, loan processing, and all related processes.

My experience with pricing, setup cost, and licensing for UiPath Platform is good.

We have not chosen any other options before choosing UiPath Platform; it is currently going well, which is why we selected it.

I would advise others to use UiPath Platform for agentic automation, as the agentic automation part is very good for robots and agent robots.

Being part of UiPath Platform user community is good, and I find its value to be significant.

UiPath Platform has reduced human error and freed up employee time, positively affecting our business as errors are reduced and employees are freed up.

We are using agentic automation, and we do not have any challenges currently; it is going very smoothly and is performing as expected.

We are using agentic automation for imaging, loan processing, and for the chatbot, which is used for loan processing and all kinds of applications.

By leveraging agentic automation, I have achieved time savings.

Coding agents are good for our team, helping build or troubleshoot automations using UiPath Platform.

UiPath Platform's approach to coding agent integration is very good for loan processing and all kinds of applications, which is why we chose UiPath Platform.

We purchased UiPath Platform from the AWS Marketplace.

Our company has a partnership with this vendor, beyond just being a customer.

I give this product a rating of 10 out of 10.

Private Cloud

Amazon Web Services (AWS)

My main use cases for UiPath Platform involve RPA, as we use it mostly for RPA and to automate data entry, some ETL work, control checks, and data processing.

My use cases for Agentic capabilities include reporting and fund accounting features.

UiPath Platform is good at detecting UIs.

These features have benefited my organization by reducing risk and saving money.

In terms of improvement, UiPath Platform should be easier to license.

I would like the next release of UiPath Platform to include a user interface or dashboard for our operations staff who would be using Maestro processes.

I have been using UiPath Platform for two years.

We have experienced downtime and performance issues with Action Center performance, sending codes from websites, OTP codes when logging into websites, as it would time out on the OTP code and we would have to resend another one.

UiPath Platform scales with the growing needs of my organization.

We have expanded usage of UiPath Platform, and the process was relatively smooth, although the biggest challenge was internal security concerns.

I would evaluate customer service and technical support as medium.

The reason I rate it medium is that sometimes it takes us longer to get answers and, in my experience, some TAMs are stronger than others.

I would rate their technical support a seven based on the inconsistent knowledge within the TAMs.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism.

My experience with deploying UiPath Platform is positive.

I have seen a return on investment with UiPath Platform.

My experience with pricing, setup cost, and licensing for UiPath Platform is unfavorable because it's too complicated.

There are too many different licenses for UiPath Platform, and it would be easier if it were more simple, and you charged me less.

Before selecting UiPath Platform, we went to market with an RFP for Microsoft and Automation Anywhere, and we're currently a Blue Prism client as well.

I assess Agentic AI's ability to extract data points as unclear because we use generative AI technically, not Agentic AI to extract data points.

My advice to other organizations considering UiPath Platform is to be prepared to spend some time to understand how it's licensed.

On a scale from one to ten, I would rate UiPath Platform overall as eight.

Hybrid Cloud

Amazon Web Services (AWS)

My main use cases for UiPath Platform include document understanding and transactional processing within Oracle, as well as Oracle processing. One of our biggest use cases is automating our customer service back-end operations, which are in multiple homegrown systems, so it allows us to cohesively bring them together.

The features of UiPath Platform that I most prefer are its connectivity into different ERPs and different enterprise systems, as well as the ability for very easy, citizen-led development. These features have benefited our organization from a connectivity perspective, as we leverage the connectivity with Coupa to provide better process data.

From a citizen-led perspective, I see it really enabling our end-users to be able to build on their own without needing the oversight of the full team.

UiPath Platform can be improved by providing more direct connectivity into source systems. Additional features that should be included in the next release include better or more connectivity.

What would make it a full ten out of ten for me is that there is always going to be some room for improvement.

I have been using UiPath Platform for six years.

I have not experienced any downtime, crashes, or performance issues. I would assess the stability and reliability of UiPath Platform as very good. Anytime there have been any issues, it has always been more related to the Orchestrator, so I can just manually initiate it. That is usually an internal issue rather than a system problem.

UiPath Platform scales with the growing needs of my organization very well. I have expanded usage with UiPath Platform, and we have definitely expanded usage with many of our use cases as we have opened new service lines. It required very minimal effort to do that expansion.

I would evaluate customer service and technical support as very high. On a scale of one to ten, with one being the worst and ten being the best, I would rate customer service, technical support, and partners as a nine. 

They are all very proactive at getting back with us. Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I have no issues with the deployment. It's all very straightforward, and working with the UiPath team has really enabled us to continue to deploy and proactively address any concerns.

I have seen a return on investment with UiPath Platform. I cannot speak specifics due to confidentiality, however, we have definitely seen a significant reduction in hours on many HR transactions, and additionally, many streamlined processes that are consistently run as opposed to ad hoc.

My experience with pricing, setup costs, and licensing was positive. The team is very transparent and easy to work with.

Power Automate would have been the main alternative I considered before selecting UiPath Platform at the time. What stood out to me in my evaluation process was that the network of partners was really significant when selecting it. I worked with my previous company with UiPath Platform as well, and we always had a very good foundational relationship with the partners, which made it a very easy decision.

We couple it with other technologies, such as Alteryx, to really harness the full end-to-end automation. The advice I would give to other organizations considering UiPath Platform is to select a very good partner, and also, you would definitely want to make sure that you are building out your pipeline aggressively so that you can have targets to hit because some of the things that you plan do not come to fruition and you have to be able to pivot quickly.

On a scale from one to ten, with one being the worst and ten being the best, I would rate UiPath Platform overall as a solid eight.

Hybrid Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform involves automating multiple processes which include email automation, web automation, desktop application automation, Excel automation, and database automations.

A recent automation I built is the Salesforce case migration to user applications using UiPath, and it involves Power Apps for human approval, incorporating human in the loop aspects. We need to extract the cases from Salesforce, perform a few business validations, and then migrate the data to other user applications. This automation involves UI automation, email automation, and Excel automation.

In my opinion, the best features UiPath Platform offers include the Studio IDE, which is an integrated development environment using a drag-and-drop workflow designer, low code functionality, a rich activity library, VB.NET expressions, a modern intuitive interface, the Orchestrator as a central management hub, Document Understanding which is AI-powered, Process Mining, and Task Mining for document building. Furthermore, cloud deployment and scalability, as well as integration capabilities, are critical features.

I find myself relying on the Studio IDE for development the most. I use my Studio IDE to build automations and then utilize the Orchestrator to manage my build process, as well as manage my bots, triggers, schedules, and monitor transactions. Document Understanding also stands out as it helps us extract data from structured and unstructured format files.

I believe Task Mining is one of the hidden gems of UiPath Platform, allowing us to capture screenshots with a click and easily prepare our PDDs.

UiPath Platform has positively impacted our organization by providing major productivity improvements through automating day-to-day tasks.

I don't think there's anything to improve since UiPath Platform is already at the top of the list.

Regarding UiPath Platform's AI capabilities, its governance and security features stand out, including the AI governance framework, Document Understanding governance, model versioning, data management, performance monitoring, model explainability, retraining controls, Orchestrator level controls, process audit logs, user activity tracking, compliance reporting, and exception tracking. There are also aspects like AI decision transparency, confidence scores, manual review workflows, decision logs, and explainable AI features. However, there are gaps and concerns such as limited AI explainability and no native AI governance policies, which require manual configuration for sensitive use cases. The security posture is solid with infrastructure security, enterprise-grade encryption like AES-256 for data at rest, TLS 1.2+ for data in transit, multi-region deployment, DDoS protection, network isolation, and role-based access control, alongside data protection and residency options across multiple regions like Europe, US, and APAC.

I have been using UiPath Platform for the last six years.

The UiPath community is large, and I find great value in it since we receive assistance whenever we encounter issues with logic or code. The community forum is a reliable help source at any time, making it a great community.

The solution has significantly reduced human error and freed up employee time, which allows us to increase our automation to nine FTE for one of our clients.

I have worked on UiPath Platform Master POC, and I find it quite interesting.

UiPath Platform gives accurate results.

In my organization, we deploy UiPath Platform using public cloud.

We use UiPath servers for our deployment of UiPath Platform.

I have gone through UiPath Academy courses to learn about new products and features released on a day-to-day basis and quarterly updates. As a developer, I renew my associate diploma every year and pursue professional diplomas on the Academy, including courses on Document Understanding and UiPath Apps.

I am not using Agentic Automation in UiPath.

I have not utilized Communications Mining in UiPath.

I do not have experience with pricing, setup costs, or licensing.

I definitely advise my peers to use UiPath Platform daily to automate their tasks.

My overall rating for this review is 8.

My main use case for UiPath Platform is for continuous integration and continuous delivery management.

In UiPath Platform for DevOps, we use it for pipeline automation. We have integrated UiPath Platform with Azure DevOps, since we are using Azure. We are also using GitHub Actions. We have automated our build, test, and deployment automation packages. We also do automation testing such as UI, API, and regression testing for our applications. Additionally, we have automated several operational tasks.

We have been using the platform for end-to-end business automations for some of the IT teams and some of the automation workflows. Most of the automations are broader in scope, helping us support DevOps and CloudOps in both the cloud and on-premise environments.

Basically, we are using this tool to create our application for different clients.

UiPath Platform has good documentation processes, machine learning models, and generative AI integrations, which are the best features I have seen in this particular tool. There is a dedicated testing suite available. Cloud-native architecture and flexible deployment options are key advantages. One of the most important advantages is that it integrates with Azure DevOps, Jenkins, and GitHub Actions, which most of the team uses for Bitbucket and CI/CD pipelines. These are some of the most important features being used by DevOps engineers.

After using UiPath Platform, one of the most significant achievements is that our manual effort has been reduced. We now have faster processing time; instead of taking hours, tasks can be completed in minutes. We have also received better compliance and detailed audit logs. Regression testing effort has been reduced compared to before. Early detection in the CI/CD pipeline, which was not previously available, is now very easy. Software quality has improved significantly, and the release pipeline has been greatly improved. For example, if a task previously took fifteen minutes per document, it has now been reduced to four or five minutes. UiPath Platform has helped my team make fewer mistakes and save time on repetitive tasks. Our efficiency has increased considerably. Our output has increased from what it was previously, allowing us to utilize more time on different initiatives. Resources that were previously required in greater numbers are now needed in smaller quantities. Time that was previously spent in greater amounts is now spent in lesser amounts. Therefore, there have been significant improvements for the application and resources after using this tool.

There are a few limitations that I have seen so far. The licensing has high costs for some of the maintenance. Some advanced features need to be added. The infrastructure is more complex in nature at this time, though it can be reduced later. There are a few performance limitations, but overall the platform is performing well.

I have been using UiPath Platform for three plus years now.

UiPath Platform has worked very well because we have been consistently increasing usage and scaling it in a vast way.

As of now, we are not reaching out to anyone for customer support. We are just using open-source information available over the internet and then working with the same.

I have not previously used a different solution before UiPath Platform.

I did not evaluate other options because once I joined this organization, I have been using this tool directly.

I have been using many features and automations using UiPath Platform. For example, I am even using UiPath Test Cloud. There are many features which I have been integrating with my applications, and our team is using them. UiPath Platform is one of the best tools in the market for our use case.

Regarding UiPath Platform's AI capabilities, it has good features such as role-based access control (RBAC), single sign-on (SSO), and Azure AD integrations. This tool is compatible with most applications and features such as CyberArk, HashiCorp, and Azure Key Vault. These are the latest technologies being used by most major companies for governance features and security.

UiPath Platform has very good accuracy, with high accuracy when compared with other UI elements. There are regression testing through automation, SAP testing, web application testing, desktop testing, UI testing, API testing, and end-to-end UI testing. These are very accurate, with accuracy rates greater than ninety to ninety-five percent.

There are few YouTube videos and Udemy courses available. These courses have definitely helped us when we were unsure of certain features. We have learned about features from these resources.

I would definitely advise UiPath Platform because it is one of the best tools I have used in my organization. It has many features such as Kit, Studio, different types of test suites, and numerous other features available, with community help and much more support. My overall rating for this product is 8.5 out of 10.

Public Cloud

Microsoft Azure

I use UiPath Platform for development and also use Orchestrator for publishing packages. I am also exploring Agentic AI. I think UiPath Platform is a great platform in the RPA market.I appreciate Agentic Automation, but currently, I am just conducting a proof of concept on it. I am not using it for my work, only for learning purposes. I do not see much improvement there because I am not using it end to end.

I think the user interface is really great in UiPath Platform.The feature I do not like right now is in the Orchestrator. The previous 2022 version of the Orchestrator is great compared to the current version. Until you refresh it, you cannot see what the jobs are running. Previously, it had auto-refreshing capabilities or something similar, so you could easily see what was happening. Now you have to click on the refresh button to see exactly what is happening with the job while it is running.

I think UiPath Academy is a little confusing. Back in 2019 or 2022, it was good. You could clearly understand which exact course you wanted to pick and what you wanted to go through. Currently, there are bundles of courses. When I recently referred UiPath Academy to my neighbor who was interested in learning automation, I was literally confused about which Academy course I needed to refer. Previously, there was the developer certification, the standard certification, and the REFramework certification, which is advanced. The foundation and standard certification have now been divided into six or seven parts. It is very difficult to go through all those six and seven modules and send them to someone. Previously, all of these modules, which were six, seven, or maybe eight modules, were in just one course called the foundation UiPath course. It was much better when you could directly refer this course to someone instead of sending all those links or URLs.The only other thing is the budget constraints they might be having, such as going with lesser-cost tools instead of higher-cost tools.

I have been using UiPath Platform for seven years in my career overall.

Regarding the software, there is nothing regarding stability that I am concerned about. I do not think stability is the issue. It all depends on the bot and how the developer is creating it and how efficiently they are making use of the recent activities or recent advancements in UiPath Platform. Considering UiPath Platform, I do not see any stability issues.

I would rate the support at eight.They are good and best at their work. I have not directly contacted them for my personal proof of concept, but I have contacted them because of work. We are a premium client for UiPath Platform, so we have meetings every alternate week with them. We can post our doubts or any other questions we have, and they are very good with their replies.

Positive

I tried to use Power Automate, but initially I started my career with Blue Prism. I started learning it for three months or maybe two months. Somehow I did not the UI and user interface. Then I moved to UiPath Platform and I loved it. That is the reason I am staying in this technology for seven years. Recently, about six months ago, I started learning Power Automate as well. Power Automate is great, but as I am into UiPath Platform, I could not connect to it more. The Power Automate interface is great compared to Blue Prism. However, the thing with Power Automate is they have many connectors, and I think most of the connectors are paid. I think UiPath Platform is far better than Power Automate. People nowadays are moving to Power Automate because of the charges they are putting on the robots because it comes with the Microsoft bundle package.

I do not see any difference with the deployment of UiPath Platform. It was easy initially and even now. I think they have not changed much in the deployment.

One person can deploy it easily.

This is a tricky question because UiPath Platform is a little more costly than other tools. Comparatively, big companies can be using it, but small companies are limited to their budgets, and I think they might prefer Power Automate over UiPath Platform.

The deployment and maintenance are handled by UiPath Platform. Currently, our Orchestrator and everything is handled by UiPath Platform. We are in the cloud right now using UiPath cloud. They are taking care of it. Previously we used to have this on our own company's servers, so we just had to make sure it runs twenty-four seven. The deployment administration is something I am not sure about regarding the deployment server and administration. As a developer in the current organization, we take requirements from the client, develop it ourselves, test it ourselves, and deploy our automation. We do not have a particular team for development, testing, or deployment. We handle our own use case end to end. I do not see any issues there. I think it is pretty feasible and easy to handle the deployment in UiPath Platform. My overall rating for this review is eight.

Public Cloud

Other

My main use cases for UiPath Platform are traditional RPA and Document Understanding, primarily focused on invoice processing and similar tasks. We've delved into GenAI since last year. I am from the Automation COE team at OMERS, and we are not restricted to just UiPath Platform; we engage in various automation initiatives. Currently, we work with PowerApps, Power Platform, UiPath Platform, and Alteryx, but we appreciate the ecosystem that UiPath Platform has provided us. The capabilities offered by UiPath Platform feel a one-stop shop for automation solutions, especially after migrating from on-prem to cloud, which grants us access to all the latest offerings.

One of the features I appreciate most about UiPath Platform is the Orchestrator. We switched from on-prem to cloud a couple of years back, and since then, we've been using the Orchestrator. 

I also appreciate UiPath Apps; while more can be done with UiPath Apps, we've been leveraging that and the Document Understanding part of things too. 

The features of UiPath Platform, such as traditional RPA, benefit our organization straightforwardly since we have certain processes that are manual in nature and very descriptive or deterministic. We go about building traditional RPAs for these processes.

Additionally, we leverage UiPath Apps to give users the ability to have an interface to trigger their processes, transitioning from the initial queue-based or time-based triggers to more ad hoc options where users can decide when they want to run their automations.

UiPath Platform can be improved, and there's a lot to package there. 

They need to enhance their CI/CD capabilities; while they have an Automation Ops offering, it's still not up to the mark. Integrations with GitHub are available; however, there's still much more that can be done, and documentation is always an area that can be improved. 

What works with UiPath Platform is the ecosystem; it's a one-stop solution for most of our needs. However, the documentation can be improved. 

Sometimes, I notice that UiPath Platform pushes out a product before it's fully ready for mass consumption, one example being the initial launch of UiPath Apps, which had limited capabilities. 

Early adopters can occasionally face challenges due to such early releases.

I would assess the stability and reliability of UiPath Platform as very stable. We receive notifications if something is down, and the turnaround time is usually quick, so it is pretty reliable. 

I have experienced some downtime, crashes, or performance issues, yet nothing that has impacted us for days. When something is down, UiPath Platform is very prompt in resolving the issue, and I've witnessed downtimes of only a couple of hours in the past, with nothing major beyond that.

UiPath Platform scales very to the growing needs of my organization, and it is very flexible. 

We considered scalability during our decision-making process with UiPath Platform, and I'm satisfied that it is easy to scale according to our needs. We have expanded our usage of UiPath Platform, and the process was quite smooth. 

We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I would evaluate customer service and technical support from UiPath Platform as good, though there is room for improvement. 

The customer service and technical support have been great, however, a proper support model is needed. We are on the bronze package, and at times we encounter situations that fall beyond our scope, especially when issues are related to integrations with other third-party tools, such as BeyondTrust as our credential manager. 

In such cases, both UiPath Platform and BeyondTrust should collaborate effectively, as issues may arise from their interaction rather than being solely a customer problem.

Positive

Before adopting UiPath Platform, I wasn't using another solution to address similar needs. Since we established the Automation COE within my organization, we debated whether to go the Blue Prism route or UiPath Platform route, ultimately finding that UiPath Platform was a better fit.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless. They've revised the pricing model this year, and we are about to renew our contracts this November. Initially, there were many unknowns, however, now everything is in sync and clearer, though I feel the pricing could be better.

We have expanded our usage of UiPath Platform, and the process was quite smooth. We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I have absolutely seen a return on investment with UiPath Platform. 

When we talk about ROIs with UiPath Platform, we see that it doesn't necessarily have to be full-time employee savings. Sometimes, it's simply a cost we've saved on paper, but there are also instances where it's very tangible and measurable. We've used UiPath Platform not just for streamlining processes or automating manual tasks, however, we've even built some products—such as silo applications—just to navigate licensing costs for the original application.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless.

The factors that led me to consider UiPath Platform revolve primarily around RPA capabilities. UiPath Platform offers the flexibility to have both attended and unattended automations, unlike many competitors at that time. 

The ability to write custom code and DLLs without being restricted to a specific programming language gave us much more flexibility, influencing our decision towards UiPath Platform.

I do not use GenAI yet.

My advice to other organizations considering UiPath Platform is that it offers many new features, and I believe cloud is the way to go. If anyone is considering an on-prem solution, it restricts the offerings you can access. Therefore, transitioning to UiPath Platform should prioritize cloud, as it provides access to all the latest and greatest features available for consumption. 

I would rate UiPath Platform an eight out of ten overall.

Public Cloud

Microsoft Azure

My main use cases for UiPath Platform include mostly backend tasks for customer service, PO management, and routing of emails.

My favorite features of UiPath Platform are Action Center and Document Understanding, as I'm in Action Center all day. 

The benefits of these features for my organization are significant, especially with tariffs right now, as we're trying to save as much money as we can. So we try to do as much on UiPath Platform as we can. I've only been with my current company for three months, so I'm still trying to learn how they use it to save money. It's definitely not reducing headcount but keeping it where it is, which is the best benefit.

My teams have used the vendor's UiPath Academy courses. The biggest benefit I have seen from using UiPath Academy is that they make the tests and the exams, which we use. It's quite accessible and not overly technical for people who want to get involved.

I gain substantial value from UiPath Platform's user community. It is huge and offers many resources, and we use the forums extensively as they're very helpful.

One improvement I would like to see in UiPath Platform is the ability to connect databases directly to UiPath Platform, as we use SQL a lot, which would be helpful to link our transactions to what we're writing to databases. 

From a Studio standpoint since that's what I work on mostly, the REFramework could use improvement, as it's very hard to customize it outside of what they pre-build it for, so allowing it to be more flexible for us would be great.

I have been using UiPath Platform for eight years.

I would assess the stability and reliability of UiPath Platform as very reliable. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales with the growing needs of my organization very effectively. We have expanded usage, and the process is easy to add licenses as we need them, though I don't know that we scaled too much more outside of that.

When I have had to use customer service and technical support, they've been great, and our technical account managers are always very responsive and willing to help. 

They're always quick to respond, and they let us know when they can and can't help, making it easier for us not to constantly have to dig for answers.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. I wasn't heavily involved in considering a change, however, they wanted the regulatory side of it more, and UiPath Platform makes that easier.

I've never worked as an architect, so I don't really do any of the deployments.

I have seen a return on investment with UiPath Platform.

Before selecting UiPath Platform, we considered other solutions such as Power Automate and Automation Anywhere. UiPath Platform has more integration and security approvals for us.

We're trying to use Gen AI. We haven't implemented it yet, and we're still researching.

I would advise other organizations considering UiPath Platform to just jump in because it's easy to learn and get started, as they have free versions if you want to try it and see if you can do POCs with it, which is where we start, so just jump in and don't use Power Automate. 

On a scale of one to ten, I rate UiPath Platform a ten.

Public Cloud

Microsoft Azure

The main use case for UiPath Platform is data collection.

The Integration Service has benefited our organization by allowing us to streamline login activities that used to take a lot of time and required constant adjustments; with the Integration Service, we can proceed directly without worrying about anything breaking, and we receive alerts directly from there.

The feature I appreciate the most in UiPath Platform is the Integration Service. 

In terms of value gained from being part of UiPath Platform user community, I find it very good; this was a big selling feature for us since, when I tested it before purchasing, I saw many responses, making me confident that I could find the answers I needed.

The biggest benefits I have seen from UiPath Academy are that we completed all courses to start, as we didn't have any prior training, and we were able to get certified and begin processes right away, which helped us deliver value back to the business.

To improve UiPath Platform, I definitely suggest including more integration services; the more customers they can connect with, the better, as there are a couple of major names missing, such as SAP connections and NetSuite.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very stable so far, and I look forward to seeing the upcoming AI features, hoping they can keep pace with the market and other products; that's why we're attending the conference, to learn more about their developments.

We have expanded usage of UiPath Platform to our sister companies over the last couple of years, building more licenses and virtual machines, and the process has been very simple; we reach out to our contact who adds new features or licenses for us.

I evaluate the customer service and technical support as very good, as we rarely reach out for technical support, however, our representatives are always there to answer questions and provide the necessary documentation. 

On a scale from one to ten, I would rate my customer service and technical support experience as a ten for the last year and a half, after previously rating it a five due to the frequency of new account representatives; now we have one consistent contact who delivers everything we need.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as super simple, very straightforward, and easy to execute.

My team has used the vendor's UiPath Academy courses to assist us in the process.

I have seen a return on investment with UiPath Platform, reporting several different data points. We've recorded about 15 million new data points in one year that we weren't tracking previously, with several million dollars in sales revenue from processes we weren't collecting. 

We've automated pricing changes for several thousand vendors, saving over 20,000 hours, which has allowed us to avoid hiring temporary associates.

My experience with the pricing setup costs or licensing for UiPath Platform is very good, as our representative works with us to secure appropriate discounts for our business.

Before selecting UiPath Platform, I considered other solutions, including similar vendors like Automation Anywhere, and consulted our team of data scientists regarding the tools they use and the Python products they were developing.

My advice to another organization considering UiPath Platform is to understand the feasibility of implementing it, as these are not overnight processes; it requires time and a clear understanding of the value you expect to gain, as targeting some big win projects from the start, since without those, UiPath Platform might not be the best fit for you.

I would rate UiPath Platform overall as an eight out of ten.

Public Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform is that I do a lot of automation, being a developer as well as a BA, and mainly we help businesses and financials using Orchestrator.

The best feature in the latest release of UiPath Platform for me is the Orchestrator, which I find very user-friendly for navigation, as I haven't seen such a good Orchestrator among any of the other competitors. 

The best example I can give for the Orchestrator in UiPath Platform is that we have processes that contain thousands and thousands of queue items. Orchestrator makes it way easier for us to identify failed transactions, navigate what went wrong, and pinpoint the issues to bottleneck them out, allowing us to work on the issues and making the processes smoother.

I have used the vendor's UiPath Academy courses and I'm currently pursuing a course for BA. The biggest benefits I have seen from UiPath Academy are that it walks you through the basics. Even though the documentation is available on the portal, you need to search for it. Going through the Academy from start to finish in the video format, it provides a way to practice what we are learning. It's a tuition class where you can practice and validate your understanding.

I am a part of the UiPath user community and I aim to become an MVP one day. It helps me with many unresolved questions, such as determining which activity to use when and where, and the community is super helpful, responding across different time zones, providing a multicultural environment for assistance.

The next release of UiPath Platform should include a direct link to the documentation page from the Orchestrator, which would save us the trouble of searching it out. The negative aspect we considered was how quickly we can set things up on different platforms.

I've been using UiPath Platform for five years, since day one.

We have experienced some downtime; over the long term, we've faced issues lasting a day, however, they are resolved within that timeframe, and I haven't seen any issues persist for longer than a day.

In terms of scaling with UiPath Platform, we haven't encountered any issues. Adding machines just relies on Orchestrator and different robot IDs, requiring no code changes. 

The no-code to low-code framework simplifies the process for us. We have expanded usage significantly, transitioning processes that were previously limited to a certain set of business users to enterprise-wide applications, involving various business units and scaling has never been a challenge due to the ease of adding machines and robot IDs via Orchestrator.

For technical support, we have a standard team called the MSP team from UiPath Platform who supports us, operating on a 24 by 5 model. They provide us great assistance, and we have a technical account manager who is really helpful. 

I would rate customer service and technical support at a ten out of ten. They address any issues and complaints we have. The technical support managers evaluate problems themselves, and if necessary, they assist us in raising a ticket with the product support team, which adapts the product to meet our customized needs, ensuring we haven't faced any challenges.

Positive

Prior to adopting UiPath Platform, my company used Resource Pro and organizations that assisted in manual data entry, so no other solution addressed our similar needs. They switched over primarily due to costs and the need for time efficiency; we wanted to save human efforts and expedite processes, which eventually leads to better ROI.

My experience with deploying UiPath Platform is pretty much simple; the process has remained consistent for five years. We use Bitbucket to deploy our codes and then transfer them for deployment where unattended machines and robots operate. It takes just one time to learn, and thereafter, we can do this every time.

I actually don't deal with the ROI from our team. I've definitely heard that whenever our leadership meets and collaborates, they save a lot of human hours and realize significant ROI.

I'm lucky enough not to handle the pricing and setup; my company manages that. However, when I was learning, I was a student and I did all the basic and free things, so I haven't paid a penny.

The solutions we considered before choosing UiPath Platform were Power Automate and Blue Prism, where we checked them out, however, we found that UiPath Platform has a comprehensive umbrella of products that we can leverage across different environments.

We haven't used Agentic AI in our processes yet. We plan to do it. 

One fair advice to organizations considering UiPath Platform is that it might feel overwhelming initially, however, I would recommend starting with processes that are challenging to build. For instance, if you're in healthcare, tackle healthcare processes with more data and complexity, or in finance or insurance, deal with processes that have higher volumes and more UI changes. Once you undertake these hard processes, it simplifies the creation of smaller processes moving forward.

I would rate UiPath Platform overall at an eight out of ten, reserving the extra two points as there are various competitors and platforms. 

UiPath Platform is making changes to introduce Agentic and enhance user-friendliness, and while I think it's fair enough to use UiPath Platform due to the range of products, I still perceive potential areas for improvement.

Public Cloud

Amazon Web Services (AWS)