UiPath Platform Reviews

UiPath Platform is used to automate processes across the enterprise, as use cases vary. A specific example of a process that has been automated is credit card processes, where low dollar amounts do not make sense for people to process manually. There are thousands of them, but a bot was built to capture that money and recoup it from credit card vendors. This particular process was automated because the high volume and low dollar amount made it suitable for automation rather than manual processing.

The best features UiPath Platform offers are ease of use, the RE Framework, the activities, and the way activities can be configured. Even moving into the agentic space, the ease of setup and understanding is notable. The RE Framework and activity configuration have helped the team by allowing workflows to be assembled quickly and intuitively. UiPath Platform has positively impacted the organization by helping recoup a considerable amount of money back to the company. Considerable efficiencies have been added to the processes that have been automated. UiPath Platform automates processes across the enterprise, and wherever processes have been automated, process owners have been happy and real efficiency gains have been realized.

UiPath Platform has done a really good job of evolving, and there are not many criticisms. There are a lot of great features that are coming out, so there is much more positive than negative. Many of the things recommended have been implemented within the platform, so there is not a lot to complain about at this point.

UiPath Platform has been used for about five years.

UiPath Platform is stable.

The scalability of UiPath Platform is pretty strong.

Regarding customer support, there can be improvements. The platform itself is really strong, and there are no complaints about it, but there have been varying experiences with certain sales representatives, with some being very strong and some not as much. Customer support would be rated a seven on a scale of one to ten.

In the current role at the current company, there was not a previous solution used, but Blue Prism was used, although that was before the current employment.

Specific numbers or approximate metrics around money recouped or efficiency gains cannot be shared because that would be proprietary to the company, unfortunately, but the gains are considerable.

The experience with pricing, setup cost, and licensing is pretty positive.

Before choosing UiPath Platform, Blue Prism and Automation Anywhere were evaluated.

UiPath Platform has reduced human error, and processes have been automated where human error has dropped from fifteen percent to zero percent or less than one percent. This reduction has been seen in various processes throughout the enterprise. Teams have used the vendor's UiPath Academy courses, and they give developers and engineers a solid understanding of how to use the features and capabilities within the platform at a basic level. UiPath's user community is pretty strong, as the community pages can be referred to when particular questions arise, and others might be experiencing difficulties or trying to understand certain concepts or problems. Agentic automation is just starting to be used or explored, and some proofs of concept are going to be conducted. The goal is to learn how to use it now, but the journey has not begun yet. The advice to others looking into using UiPath Platform is to thoroughly evaluate it. This review received an overall rating of nine out of ten.

My main use case for UiPath Platform involves automating multiple processes which include email automation, web automation, desktop application automation, Excel automation, and database automations.

A recent automation I built is the Salesforce case migration to user applications using UiPath, and it involves Power Apps for human approval, incorporating human in the loop aspects. We need to extract the cases from Salesforce, perform a few business validations, and then migrate the data to other user applications. This automation involves UI automation, email automation, and Excel automation.

In my opinion, the best features UiPath Platform offers include the Studio IDE, which is an integrated development environment using a drag-and-drop workflow designer, low code functionality, a rich activity library, VB.NET expressions, a modern intuitive interface, the Orchestrator as a central management hub, Document Understanding which is AI-powered, Process Mining, and Task Mining for document building. Furthermore, cloud deployment and scalability, as well as integration capabilities, are critical features.

I find myself relying on the Studio IDE for development the most. I use my Studio IDE to build automations and then utilize the Orchestrator to manage my build process, as well as manage my bots, triggers, schedules, and monitor transactions. Document Understanding also stands out as it helps us extract data from structured and unstructured format files.

I believe Task Mining is one of the hidden gems of UiPath Platform, allowing us to capture screenshots with a click and easily prepare our PDDs.

UiPath Platform has positively impacted our organization by providing major productivity improvements through automating day-to-day tasks.

I don't think there's anything to improve since UiPath Platform is already at the top of the list.

Regarding UiPath Platform's AI capabilities, its governance and security features stand out, including the AI governance framework, Document Understanding governance, model versioning, data management, performance monitoring, model explainability, retraining controls, Orchestrator level controls, process audit logs, user activity tracking, compliance reporting, and exception tracking. There are also aspects like AI decision transparency, confidence scores, manual review workflows, decision logs, and explainable AI features. However, there are gaps and concerns such as limited AI explainability and no native AI governance policies, which require manual configuration for sensitive use cases. The security posture is solid with infrastructure security, enterprise-grade encryption like AES-256 for data at rest, TLS 1.2+ for data in transit, multi-region deployment, DDoS protection, network isolation, and role-based access control, alongside data protection and residency options across multiple regions like Europe, US, and APAC.

I have been using UiPath Platform for the last six years.

The UiPath community is large, and I find great value in it since we receive assistance whenever we encounter issues with logic or code. The community forum is a reliable help source at any time, making it a great community.

The solution has significantly reduced human error and freed up employee time, which allows us to increase our automation to nine FTE for one of our clients.

I have worked on UiPath Platform Master POC, and I find it quite interesting.

UiPath Platform gives accurate results.

In my organization, we deploy UiPath Platform using public cloud.

We use UiPath servers for our deployment of UiPath Platform.

I have gone through UiPath Academy courses to learn about new products and features released on a day-to-day basis and quarterly updates. As a developer, I renew my associate diploma every year and pursue professional diplomas on the Academy, including courses on Document Understanding and UiPath Apps.

I am not using Agentic Automation in UiPath.

I have not utilized Communications Mining in UiPath.

I do not have experience with pricing, setup costs, or licensing.

I definitely advise my peers to use UiPath Platform daily to automate their tasks.

My overall rating for this review is 8.

My main use case for UiPath Platform is for continuous integration and continuous delivery management.

In UiPath Platform for DevOps, we use it for pipeline automation. We have integrated UiPath Platform with Azure DevOps, since we are using Azure. We are also using GitHub Actions. We have automated our build, test, and deployment automation packages. We also do automation testing such as UI, API, and regression testing for our applications. Additionally, we have automated several operational tasks.

We have been using the platform for end-to-end business automations for some of the IT teams and some of the automation workflows. Most of the automations are broader in scope, helping us support DevOps and CloudOps in both the cloud and on-premise environments.

Basically, we are using this tool to create our application for different clients.

UiPath Platform has good documentation processes, machine learning models, and generative AI integrations, which are the best features I have seen in this particular tool. There is a dedicated testing suite available. Cloud-native architecture and flexible deployment options are key advantages. One of the most important advantages is that it integrates with Azure DevOps, Jenkins, and GitHub Actions, which most of the team uses for Bitbucket and CI/CD pipelines. These are some of the most important features being used by DevOps engineers.

After using UiPath Platform, one of the most significant achievements is that our manual effort has been reduced. We now have faster processing time; instead of taking hours, tasks can be completed in minutes. We have also received better compliance and detailed audit logs. Regression testing effort has been reduced compared to before. Early detection in the CI/CD pipeline, which was not previously available, is now very easy. Software quality has improved significantly, and the release pipeline has been greatly improved. For example, if a task previously took fifteen minutes per document, it has now been reduced to four or five minutes. UiPath Platform has helped my team make fewer mistakes and save time on repetitive tasks. Our efficiency has increased considerably. Our output has increased from what it was previously, allowing us to utilize more time on different initiatives. Resources that were previously required in greater numbers are now needed in smaller quantities. Time that was previously spent in greater amounts is now spent in lesser amounts. Therefore, there have been significant improvements for the application and resources after using this tool.

There are a few limitations that I have seen so far. The licensing has high costs for some of the maintenance. Some advanced features need to be added. The infrastructure is more complex in nature at this time, though it can be reduced later. There are a few performance limitations, but overall the platform is performing well.

I have been using UiPath Platform for three plus years now.

UiPath Platform has worked very well because we have been consistently increasing usage and scaling it in a vast way.

As of now, we are not reaching out to anyone for customer support. We are just using open-source information available over the internet and then working with the same.

I have not previously used a different solution before UiPath Platform.

I did not evaluate other options because once I joined this organization, I have been using this tool directly.

I have been using many features and automations using UiPath Platform. For example, I am even using UiPath Test Cloud. There are many features which I have been integrating with my applications, and our team is using them. UiPath Platform is one of the best tools in the market for our use case.

Regarding UiPath Platform's AI capabilities, it has good features such as role-based access control (RBAC), single sign-on (SSO), and Azure AD integrations. This tool is compatible with most applications and features such as CyberArk, HashiCorp, and Azure Key Vault. These are the latest technologies being used by most major companies for governance features and security.

UiPath Platform has very good accuracy, with high accuracy when compared with other UI elements. There are regression testing through automation, SAP testing, web application testing, desktop testing, UI testing, API testing, and end-to-end UI testing. These are very accurate, with accuracy rates greater than ninety to ninety-five percent.

There are few YouTube videos and Udemy courses available. These courses have definitely helped us when we were unsure of certain features. We have learned about features from these resources.

I would definitely advise UiPath Platform because it is one of the best tools I have used in my organization. It has many features such as Kit, Studio, different types of test suites, and numerous other features available, with community help and much more support. My overall rating for this product is 8.5 out of 10.

Public Cloud

Microsoft Azure

I use UiPath Platform for development and also use Orchestrator for publishing packages. I am also exploring Agentic AI. I think UiPath Platform is a great platform in the RPA market.I appreciate Agentic Automation, but currently, I am just conducting a proof of concept on it. I am not using it for my work, only for learning purposes. I do not see much improvement there because I am not using it end to end.

I think the user interface is really great in UiPath Platform.The feature I do not like right now is in the Orchestrator. The previous 2022 version of the Orchestrator is great compared to the current version. Until you refresh it, you cannot see what the jobs are running. Previously, it had auto-refreshing capabilities or something similar, so you could easily see what was happening. Now you have to click on the refresh button to see exactly what is happening with the job while it is running.

I think UiPath Academy is a little confusing. Back in 2019 or 2022, it was good. You could clearly understand which exact course you wanted to pick and what you wanted to go through. Currently, there are bundles of courses. When I recently referred UiPath Academy to my neighbor who was interested in learning automation, I was literally confused about which Academy course I needed to refer. Previously, there was the developer certification, the standard certification, and the REFramework certification, which is advanced. The foundation and standard certification have now been divided into six or seven parts. It is very difficult to go through all those six and seven modules and send them to someone. Previously, all of these modules, which were six, seven, or maybe eight modules, were in just one course called the foundation UiPath course. It was much better when you could directly refer this course to someone instead of sending all those links or URLs.The only other thing is the budget constraints they might be having, such as going with lesser-cost tools instead of higher-cost tools.

I have been using UiPath Platform for seven years in my career overall.

Regarding the software, there is nothing regarding stability that I am concerned about. I do not think stability is the issue. It all depends on the bot and how the developer is creating it and how efficiently they are making use of the recent activities or recent advancements in UiPath Platform. Considering UiPath Platform, I do not see any stability issues.

I would rate the support at eight.They are good and best at their work. I have not directly contacted them for my personal proof of concept, but I have contacted them because of work. We are a premium client for UiPath Platform, so we have meetings every alternate week with them. We can post our doubts or any other questions we have, and they are very good with their replies.

Positive

I tried to use Power Automate, but initially I started my career with Blue Prism. I started learning it for three months or maybe two months. Somehow I did not the UI and user interface. Then I moved to UiPath Platform and I loved it. That is the reason I am staying in this technology for seven years. Recently, about six months ago, I started learning Power Automate as well. Power Automate is great, but as I am into UiPath Platform, I could not connect to it more. The Power Automate interface is great compared to Blue Prism. However, the thing with Power Automate is they have many connectors, and I think most of the connectors are paid. I think UiPath Platform is far better than Power Automate. People nowadays are moving to Power Automate because of the charges they are putting on the robots because it comes with the Microsoft bundle package.

I do not see any difference with the deployment of UiPath Platform. It was easy initially and even now. I think they have not changed much in the deployment.

One person can deploy it easily.

This is a tricky question because UiPath Platform is a little more costly than other tools. Comparatively, big companies can be using it, but small companies are limited to their budgets, and I think they might prefer Power Automate over UiPath Platform.

The deployment and maintenance are handled by UiPath Platform. Currently, our Orchestrator and everything is handled by UiPath Platform. We are in the cloud right now using UiPath cloud. They are taking care of it. Previously we used to have this on our own company's servers, so we just had to make sure it runs twenty-four seven. The deployment administration is something I am not sure about regarding the deployment server and administration. As a developer in the current organization, we take requirements from the client, develop it ourselves, test it ourselves, and deploy our automation. We do not have a particular team for development, testing, or deployment. We handle our own use case end to end. I do not see any issues there. I think it is pretty feasible and easy to handle the deployment in UiPath Platform. My overall rating for this review is eight.

Public Cloud

Other

My main use case for UiPath Platform is credentialing, which is probably our biggest one.

A quick specific example of how I use UiPath Platform for credentialing is that we're using the system Verity and need to update the providers' information within Verity. In that process, UiPath Platform automates by pulling data off of large Excel reports that we get and then breaking that down and updating the data in Verity.

The best features UiPath Platform offers, in my opinion, are simplicity and speed of building the automations.

Building automations is simple and fast with UiPath Platform because it's extremely user-friendly to build, plus they're always adding more things including Autopilot and AI to help speed up the coding process.

UiPath Platform has positively impacted my organization by saving quite a bit in FTEs and retrieving monies that would have been otherwise lost. For specifics, I know one of our AP automations saved four FTEs right off the bat, plus increased speed on the credit memos and statements that need to be worked.

I think UiPath Platform can be improved with a little bit more polishing of, especially the Maestro BPMN design.

Sticking with Maestro, it seems to be one area where the overhead, system overhead when you're using it, especially if you're doing multiple testings within Maestro, can become cumbersome.

From an operational standpoint, UiPath Platform could use a little bit more ease in being able to tell what exactly is running, where issues are, trends of that, and just some better everyday operational type metrics.

I have been using UiPath Platform for about six years.

UiPath Platform is stable.

As for scalability, UiPath Platform seems to work quite fine, as it's easy to adjust when you need more or even less automation bots to run.

The customer support has always been really good, with a turnaround time within a day or two, if not even within hours.

I previously used a product called Emu, which was more about automation geared towards green screen type systems, and there's not too much comparison because Emu was strictly green screen.

The solution definitely has reduced human error and freed up employee time, which has allowed the AP team to focus more on retrieving other monies and getting invoices in and paid more on time, where they didn't have the time to do before we automated statements and credit memos.

The experience with pricing, setup cost, and licensing isn't really under my jurisdiction, so I don't take part in that, although I provide information on our current usage and projected usage.

Before choosing UiPath Platform, I didn't really evaluate other options thoroughly, although we did sort of look at the Microsoft Power options, but they are just nowhere close to UiPath Platform.

Regarding the AI capabilities of UiPath Platform, I believe they're pretty secure and tight, but maybe not as transparent as they should be in regard to being able to see what is and what isn't being secured and the governance set up around it.

In terms of the accuracy and reliability of output related to UiPath Platform's AI capabilities, for what I've used it so far, it seems to be pretty accurate.

I have used UiPath Academy courses extensively, and I believe they are well-designed with a good mix of how the learning is put across, including reading, videos, and quizzes along the way.

I haven't been too involved in the user community, as I've only reached out there two or three times in the last six years to get answers to certain questions I might have had.

We have used Agentic Automation, but not too heavily yet; we're getting more into it, and the challenges are really on sometimes building the agents can be a little tedious or frustrating regarding what we're attempting to do and what it ends up building.

By leveraging Agentic Automation, we've been able to free up some of the HR team time in what they were attempting to do by adding in some agentic processes, where before they were months and months behind.

We haven't used coding agents all that much yet, but we have started to get into that more; where we have used it is mostly to build a base framework inside Studio and also needed within Maestro to build any JSON type coding we need there.

UiPath Platform's approach to coding agent integration seems to be a little bit ahead of the curve of any other competitors, as they are always coming up with newer innovations and improving the ones they have.

My advice for others looking into using UiPath Platform is that you don't need to keep looking into it; it's definitely going to help, and the support in the background is definitely there. I would rate my overall experience with UiPath Platform an eight out of ten.

Public Cloud

Microsoft Azure

My main use case for UiPath Platform is deterministic RPA flows, agentic reasoning, and document extraction.

At BJ's, we have a gas section of our business, so we receive multiple invoices from our vendors for gas deliveries, and we leverage IXP for AI-based data extraction off of the invoices to key into our payment systems.

I use agentic automation, and we're really looking at it from a reasoning standpoint; we're trying to think about how it can be implemented in a controlled fashion, which UiPath Platform has helped with, but we are trying to not overcomplicate processes and keep them simple where they can be.

We are using agentic automation for communications mining, particularly in inbound and outbound calls.

By leveraging agentic automation, we have achieved streamlined processes; for inbound and outbound calls, we had a very complex process where there was a lot of noise with the process being based on keyword alerts, and using agentic automation, we were able to filter out more incoming calls and actually realize what data should be passed on for human review rather than ignored.

We largely use the healing agent for our automations, which helps with brittle selectors.

In my opinion, the best features UiPath Platform offers include the ease of use, training, and onboarding, which have been great; generally, their core products of Studio, Orchestrator, governance, and logging have been phenomenal, and it is a very supportive and resourceful company.

Regarding the training and onboarding experience, UiPath Academy has great features, both hands-on work and the community forums are also very helpful for debugging and helping solve issues at a community level; Studio itself is one of the better UI-laid out RPA systems and also offers a vast variety of options and ways of performing specific actions, and the integration services with things like SAP have been phenomenal.

UiPath Platform has positively impacted my organization by streamlining processes, reducing manual time, and shifting efforts from monotonous work onto more high-value work for various teams.

I think UiPath Platform can be improved with a focus on training business users with the new agentic capabilities and having them more up to par with technological literacy and different uses that UiPath Platform can perform.

I feel that some products are pushed out earlier than a comprehensive system should be; for IXP, the group methodology for the extractions doesn't relay currently in the GA features for human validation, and it's displayed as a data table rather than a drop-down, which creates a barrier for business review.

I have been using UiPath Platform for four years.

For the most part, I find UiPath Platform stable.

UiPath Platform's scalability is great.

The customer support for UiPath Platform is great.

I have previously used Power Automate and various other RPA tools, and I consider UiPath Platform to be the most refined.

Over the past year of working for my current company, I have saved or developed 5,500 plus hours from my work.

Before choosing UiPath Platform, I evaluated other options, including Power Automate and Blue Prism.

My advice to others looking into using UiPath Platform is to approach it from a long-term view of how documentation will be stored, written, and maintained, and to explore a federated model. I would rate UiPath Platform an 8 out of 10.

Public Cloud

Other

Our main use cases for UiPath Platform are mostly Agentic AI and traditional RPA flows.

Our use cases with UiPath Agentic Automation include building an Agentic AI for our legal team, which helps them build a use case that they need to use for product research.

The features of UiPath Platform that I value the most are Agentic AI, the conversation agents, the human conversation agents, and the Maestro.

For examples of how these features benefited our organization, we have almost three conversation agents that our business is using right now, and we have about fifteen to twenty agents that we have built for the business to make decisions for them.

I would assess Agentic AI's ability to extract data points as almost eighty percent, because for extracting the data points, we have built an agent that interacts with the data fabric and gets the attributes of a product from the data fabric using a SQL query.

We have saved almost eighty percent of manual work extracting data points with Agentic AI, since it interacts in the background and we do not have to run an automation or use a license again; this runs in the background.

We currently use UiPath Platform's Agentic Automation capabilities. We are using the Maestro and have started using the voice agents as well as the Maestro case management.

By leveraging Agentic Automation, we have definitely saved time for about eighty percent and also reduced the manual effort for about eighty percent, because this process we have automated with the agents involves a lot of manual work where people have to log into the applications, download the reports, and go through them; with this Agentic AI, it has reduced a lot of work.

My overall experience using UiPath Platform's Agentic Automation capabilities is good, as it has many new features that we can explore and use in our business use cases.

To improve UiPath Platform, there could be more features in testing and some additional features for interacting with web applications.

Eight years.

Prior to adopting UiPath Platform, we were not using any other solution to address similar needs, as we have been using UiPath.

I would describe my experience with deploying UiPath Platform as straightforward, and it is easy to deploy the agents or the flows; it is self-learning.

Challenges did arise when it was my first time, as I had to go through the Academy courses and try to learn it, making the first time challenging.

The first solution we researched was UiPath Platform, and we have been using UiPath since then.

What stood out to me in my evaluation process was that UiPath Platform is easy to use and has many better features than other competitors, both positive and negative.

My teams and I have used the vendor's UiPath Academy courses.

The biggest benefits I have seen from UiPath Academy are that it always keeps us on top of the new features, and we can learn them at our own pace.

My thoughts on the UiPath user community are that it is definitely useful, allowing us to go to the UiPath community whenever we want answers to questions and to interact with the community.

My advice to other organizations considering UiPath Platform is to start exploring the Agentic AI. I would rate my overall experience with this product as a ten out of ten.

I work for a company with many use cases that we have handled. We are working with different departments of the company and have automated their daily basis tasks.

The main use cases include Excel automation and email automation. We did not use communication mining.

I think it is easy to use, and the main feature is that you can handle a large scale of automation with it.

I am working with UiPath Platform for automation. The main benefits that I have seen from UiPath Platform are that we are using the Enterprise version, and there are more than 100 processes in which we are working. It is working fine, and mostly we are using Excel automation, which is not giving any failures; it is working very well.

I think the environment of UiPath Platform is very human-friendly and easy to use. If I want to add something, I can add it from the dependencies, the packages, or I can download from UiPath store as well. For complex projects, we can use things from UiPath.

There are a lot of things to improve, but we actually automated their business tasks; that is why we are not needing to change anything.

I did not think of anything. I think they are developing very well; everything we think of, they put it on there. There is no need for something additional.

I do not think about disadvantages right now, but you can say the only con is the price; it is costly compared to Power Automate, which is not much.

What you think in your mind about new things, UiPath Platform already puts there; there is no need to add or ask for things to add, as they are already added.

It has been four years that I have been working with UiPath Platform.

We have handled this with multiple exception handling. We are using exception handling so that if any error occurs, the bot handles it.

We have not experienced scalability issues yet.

I have escalated questions to the technical support team one or two times. I asked some questions about updating UiPath Platform, and they supported us very well through Zoom and by email as well.

I think four out of five for the tech support.

Positive

I have started my career with UiPath Platform and till now I am using this, so it has been four years, and because of UiPath Platform, I am working in a very large company right now.

Before this company, I was using the Community version, which was working like Enterprise. We can use the Community version for our production as well. There is a UiPath community as well, and if we have any questions regarding anything updated in UiPath Platform, we can get answers from there; there are multiple MVPs who support very well.

An implementation team was used.

The price is costly, but our company is paying for it, so we are not involving ourselves in that aspect. I think it is very costly, but depending on our use, it is worth it.

I think it is Power Automate, the competitor of UiPath Platform right now.

If we want to learn anything, we are going to learn from UiPath Academy and from YouTube as well.

We can learn easily from UiPath Academy, and their explanation is very good.

I will definitely recommend UiPath Platform as a product or solution to others.

I think that UiPath Platform is the number one RPA tool right now. The price is high because they are giving everything in one platform; that is why I think they are asking that much money. The price can be good for other countries, but we are right now in Pakistan, and in Pakistan, this price is very large.

I gave this review a rating of nine out of ten.

On-premises

My main use case for UiPath Platform is that we do a lot of UI automations, Excel-based automations, and document understanding of structured and unstructured data. We do extensive credentialing in the healthcare sector, web crawling all the public websites to get related information and then validating that information from our existing application.

One of the recent and impactful automations we performed is related to document understanding on a process where we need to handle forty different sorts of documents by getting them in a single application packet, fragmenting, classifying them, and doing some sort of extraction on top of it. This was one of the complex use cases that we solved using document understanding, and I am here to explore Document IXp to see how it can help us solve the problem.

Regarding my main use case, while working on the project I mentioned, it was me who collaborated with SMEs to understand the process, because there are so many different variabilities and irrelevant documents in the packet that we do not need to grade or classify, and we can just put those aside to focus on the relevant documents for extraction.

UiPath Platform has positively impacted my organization in the provider enrollment business area, where numerous analysts evaluate or validate the provider application packet to ensure the data is current and accurately reflects in our legacy applications. Previously, the processes were cumbersome and unorganized, but UiPath Platform helped streamline that, implement ROI, and reduce manual effort.

With the recent automations I have developed, I have been able to save about five hundred hours per quarter with an Excel-based automation that used to be clumsy. The automation now works within a couple of hours, freeing up a lot of human hours for validation. Additionally, I built an application monitoring feature for batch processes that keeps track of the bot and notifies the application team of any downtime or exceptions, eliminating the need for an analyst to constantly monitor it.

The best features UiPath Platform offers excite me, as we are currently on-premises and trying to transition into the cloud as soon as possible. I am eager to get my hands on Cartographer, which I saw in the session yesterday. It looks awesome to have everything in one place for building, deploying, governing, and managing all agents. We have numerous use cases to explore, and I have been looking at all the different features including UiPath functions, Screenplay, and Document IXp Master.

Out of the features I mentioned, I think Document IXp will definitely make a difference because networking with some UiPath folks gave me insight into its capabilities, and it addresses our existing problems. Another feature, Master, will help us govern and manage seamlessly while allowing us to look at ROI, measures, and KPIs.

There are many features in UiPath Platform that customers might not be aware of, so I believe it would help to communicate the latest features better to customers or schedule sessions to bring them up to speed on how products fit into their scenarios.

One piece of feedback I have is regarding the product documentation. If you could improve its seamlessness and develop documentation for common scenarios, posting that in the forum or marketplace would greatly facilitate getting started with new projects or products.

I have been using UiPath Platform for about six plus years, around seven years now.

UiPath Platform is stable.

Scalability is one of the biggest aspects that influenced our switch from the Automation Grid to UiPath Platform, as we have many reusable components that play a crucial role in our automations.

The customer support is good. They understand our needs and provide all the necessary support to maintain and stabilize our platform.

Before selecting UiPath Platform, we were actually on the Automation Anywhere platform, but we switched to UiPath Platform due to its ease of development, governance, and management alongside feature accessibility. I have recently developed this, about a couple of months ago.

I mentioned earlier that we were able to save five hundred hours per quarter. The Excel-based optimization previously involved juggling multiple workbooks and manual work, but we got it to work with RPA, which saved considerable hours and returned valuable time to the team.

The pricing, setup cost, and licensing have been good. We are using an internet connection for testing run times and developer licenses, mostly attended, though not all of them are fully utilized since we are focusing on getting the agents into place.

My advice to others considering UiPath Platform is to look into business needs to bring in automation, reduce employee burden and manual effort, thus creating a healthier environment where tasks can be managed by the bot, minimizing human errors and positively impacting any company.

I have followed UiPath Academy course to clear the certification for the advanced developer course, which provides a lot of benefits for kickstarting new projects or updating employees' skill sets, especially since AI is trending and many of us work in native RPA automation.

The UiPath Forum and community are very useful as everyone faces common errors or issues in the automation industry, providing a collaborative space to find solutions and share answers to existing questions.

Currently, we do not use AgenTik Automation, but we are interested in learning and trying it out in the future.

I would rate this review experience an eight out of ten.

On-premises

Other

My primary use case for the UiPath Platform is automation. One example involves a freight forwarding application where we need to extract operational data, load it into a database, and generate Power BI reports.

Due to limitations within the application, it is not possible to extract the required data using standard reporting capabilities. To address this challenge, we developed an RPA solution that retrieves data based on specific business conditions, downloads the information, and loads it into a database. Once the data is available, automated triggers refresh the Power BI datasets and reports, ensuring stakeholders always have access to the latest information.

UiPath has delivered significant value across multiple business units. We have successfully implemented automation solutions for various processes, including claims management, invoice accruals, and actuals processing. These use cases have helped improve efficiency, reduce manual effort, and enhance data accuracy across the organization.

More recently, I have been exploring Agentic Automation to extract and understand data from PDF documents. The goal is to intelligently identify relevant business information, apply predefined business rules, and load the data into a database for reporting and KPI tracking through Power BI. Human involvement remains an essential part of the process, particularly for exception handling and approval workflows before transactions move forward.

Using Agentic Automation, we are building solutions that can interpret document content, recognize data patterns, extract key data elements, and support KPI generation with greater accuracy and scalability. This approach has the potential to significantly improve document processing while maintaining the necessary human oversight.

What we value most about UiPath is its stability, scalability, and excellent customer support. These strengths have made it a powerful platform for delivering automation solutions that create tangible business value across a wide range of use cases.

The UiPath Platform has had a significant positive impact on our organization by helping us automate manual, repetitive processes and improve operational efficiency.

The platform's stability, scalability, and strong customer support have made UiPath a valuable tool for driving digital transformation across our organization.

One of UiPath Platform's best features I believe is its Agentic Automation and Intelligent Document Processing (IXP) capabilities. They can extract data from PDFs, understand document content, apply business rules, and intelligently handle exceptions when information is missing or unclear. We are currently evaluating these capabilities through a proof of concept and have seen strong potential to improve document processing efficiency while reducing manual effort.

Another key strength is UiPath's ability to integrate automation with downstream systems and analytics platforms. By automating data extraction, database updates, and Power BI refreshes, it provides faster access to business data and KPIs, improves operational efficiency, and delivers timely insights. Combined with its scalability and reliability, UiPath enables organizations to automate complex business processes and continuously identify new opportunities for innovation.

UiPath continues to enhance its platform with innovative features. During the keynote presentation by Daniel Dines, I was particularly interested in the Autopilot and process discovery/cartography capabilities, which have strong potential to help business analysts and project managers better understand and optimize business processes. One area where I see further opportunity is around exception handling and transparency in AI-driven processes, especially as organizations adopt more Agentic Automation use cases.

Another area for improvement is documentation and learning resources. While the UiPath Community and support teams are very helpful and have enabled our developers to resolve issues quickly, more comprehensive and easily accessible documentation would help accelerate adoption, reduce the learning curve, and improve development efficiency.

We have been using UiPath Platform for about eight years.

I find value in UiPath Community, as it helps us resolve unanswered questions and assists when coding issues arise or during version upgrades, allowing us to raise tickets to understand how to proceed.

UiPath has delivered measurable ROI through significant time savings, productivity improvements, and reduced manual effort. One example is a process that previously took approximately two hours to complete manually but can now be completed in about five minutes through automation.

This represents a substantial reduction in processing time and allows operational teams to focus on higher-value activities instead of repetitive tasks.

I would rate UiPath Platform 8 out of 10. While it is a strong and reliable automation platform, I believe there is always room for improvement, and very few products are truly perfect.

Although I have not personally used UiPath Academy, as my role is less development-focused, our developers have found the platform and supporting resources valuable for building and maintaining automation solutions.

We are not currently using Communications Mining, so I cannot comment on its capability. Overall, UiPath has been a scalable and effective platform that has enabled us to drive automation initiatives across multiple business areas, which is why I would give it an overall rating of 8 out of 10.

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