UiPath Platform Reviews

I use UiPath Platform for development and also use Orchestrator for publishing packages. I am also exploring Agentic AI. I think UiPath Platform is a great platform in the RPA market.I appreciate Agentic Automation, but currently, I am just conducting a proof of concept on it. I am not using it for my work, only for learning purposes. I do not see much improvement there because I am not using it end to end.

I think the user interface is really great in UiPath Platform.The feature I do not like right now is in the Orchestrator. The previous 2022 version of the Orchestrator is great compared to the current version. Until you refresh it, you cannot see what the jobs are running. Previously, it had auto-refreshing capabilities or something similar, so you could easily see what was happening. Now you have to click on the refresh button to see exactly what is happening with the job while it is running.

I think UiPath Academy is a little confusing. Back in 2019 or 2022, it was good. You could clearly understand which exact course you wanted to pick and what you wanted to go through. Currently, there are bundles of courses. When I recently referred UiPath Academy to my neighbor who was interested in learning automation, I was literally confused about which Academy course I needed to refer. Previously, there was the developer certification, the standard certification, and the REFramework certification, which is advanced. The foundation and standard certification have now been divided into six or seven parts. It is very difficult to go through all those six and seven modules and send them to someone. Previously, all of these modules, which were six, seven, or maybe eight modules, were in just one course called the foundation UiPath course. It was much better when you could directly refer this course to someone instead of sending all those links or URLs.The only other thing is the budget constraints they might be having, such as going with lesser-cost tools instead of higher-cost tools.

I have been using UiPath Platform for seven years in my career overall.

Regarding the software, there is nothing regarding stability that I am concerned about. I do not think stability is the issue. It all depends on the bot and how the developer is creating it and how efficiently they are making use of the recent activities or recent advancements in UiPath Platform. Considering UiPath Platform, I do not see any stability issues.

I would rate the support at eight.They are good and best at their work. I have not directly contacted them for my personal proof of concept, but I have contacted them because of work. We are a premium client for UiPath Platform, so we have meetings every alternate week with them. We can post our doubts or any other questions we have, and they are very good with their replies.

Positive

I tried to use Power Automate, but initially I started my career with Blue Prism. I started learning it for three months or maybe two months. Somehow I did not the UI and user interface. Then I moved to UiPath Platform and I loved it. That is the reason I am staying in this technology for seven years. Recently, about six months ago, I started learning Power Automate as well. Power Automate is great, but as I am into UiPath Platform, I could not connect to it more. The Power Automate interface is great compared to Blue Prism. However, the thing with Power Automate is they have many connectors, and I think most of the connectors are paid. I think UiPath Platform is far better than Power Automate. People nowadays are moving to Power Automate because of the charges they are putting on the robots because it comes with the Microsoft bundle package.

I do not see any difference with the deployment of UiPath Platform. It was easy initially and even now. I think they have not changed much in the deployment.

One person can deploy it easily.

This is a tricky question because UiPath Platform is a little more costly than other tools. Comparatively, big companies can be using it, but small companies are limited to their budgets, and I think they might prefer Power Automate over UiPath Platform.

The deployment and maintenance are handled by UiPath Platform. Currently, our Orchestrator and everything is handled by UiPath Platform. We are in the cloud right now using UiPath cloud. They are taking care of it. Previously we used to have this on our own company's servers, so we just had to make sure it runs twenty-four seven. The deployment administration is something I am not sure about regarding the deployment server and administration. As a developer in the current organization, we take requirements from the client, develop it ourselves, test it ourselves, and deploy our automation. We do not have a particular team for development, testing, or deployment. We handle our own use case end to end. I do not see any issues there. I think it is pretty feasible and easy to handle the deployment in UiPath Platform. My overall rating for this review is eight.

Public Cloud

My main use cases for UiPath Platform are traditional RPA and Document Understanding, primarily focused on invoice processing and similar tasks. We've delved into GenAI since last year. I am from the Automation COE team at OMERS, and we are not restricted to just UiPath Platform; we engage in various automation initiatives. Currently, we work with PowerApps, Power Platform, UiPath Platform, and Alteryx, but we appreciate the ecosystem that UiPath Platform has provided us. The capabilities offered by UiPath Platform feel a one-stop shop for automation solutions, especially after migrating from on-prem to cloud, which grants us access to all the latest offerings.

One of the features I appreciate most about UiPath Platform is the Orchestrator. We switched from on-prem to cloud a couple of years back, and since then, we've been using the Orchestrator. 

I also appreciate UiPath Apps; while more can be done with UiPath Apps, we've been leveraging that and the Document Understanding part of things too. 

The features of UiPath Platform, such as traditional RPA, benefit our organization straightforwardly since we have certain processes that are manual in nature and very descriptive or deterministic. We go about building traditional RPAs for these processes.

Additionally, we leverage UiPath Apps to give users the ability to have an interface to trigger their processes, transitioning from the initial queue-based or time-based triggers to more ad hoc options where users can decide when they want to run their automations.

UiPath Platform can be improved, and there's a lot to package there. 

They need to enhance their CI/CD capabilities; while they have an Automation Ops offering, it's still not up to the mark. Integrations with GitHub are available; however, there's still much more that can be done, and documentation is always an area that can be improved. 

What works with UiPath Platform is the ecosystem; it's a one-stop solution for most of our needs. However, the documentation can be improved. 

Sometimes, I notice that UiPath Platform pushes out a product before it's fully ready for mass consumption, one example being the initial launch of UiPath Apps, which had limited capabilities. 

Early adopters can occasionally face challenges due to such early releases.

I would assess the stability and reliability of UiPath Platform as very stable. We receive notifications if something is down, and the turnaround time is usually quick, so it is pretty reliable. 

I have experienced some downtime, crashes, or performance issues, yet nothing that has impacted us for days. When something is down, UiPath Platform is very prompt in resolving the issue, and I've witnessed downtimes of only a couple of hours in the past, with nothing major beyond that.

UiPath Platform scales very to the growing needs of my organization, and it is very flexible. 

We considered scalability during our decision-making process with UiPath Platform, and I'm satisfied that it is easy to scale according to our needs. We have expanded our usage of UiPath Platform, and the process was quite smooth. 

We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I would evaluate customer service and technical support from UiPath Platform as good, though there is room for improvement. 

The customer service and technical support have been great, however, a proper support model is needed. We are on the bronze package, and at times we encounter situations that fall beyond our scope, especially when issues are related to integrations with other third-party tools, such as BeyondTrust as our credential manager. 

In such cases, both UiPath Platform and BeyondTrust should collaborate effectively, as issues may arise from their interaction rather than being solely a customer problem.

Positive

Before adopting UiPath Platform, I wasn't using another solution to address similar needs. Since we established the Automation COE within my organization, we debated whether to go the Blue Prism route or UiPath Platform route, ultimately finding that UiPath Platform was a better fit.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless. They've revised the pricing model this year, and we are about to renew our contracts this November. Initially, there were many unknowns, however, now everything is in sync and clearer, though I feel the pricing could be better.

We have expanded our usage of UiPath Platform, and the process was quite smooth. We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I have absolutely seen a return on investment with UiPath Platform. 

When we talk about ROIs with UiPath Platform, we see that it doesn't necessarily have to be full-time employee savings. Sometimes, it's simply a cost we've saved on paper, but there are also instances where it's very tangible and measurable. We've used UiPath Platform not just for streamlining processes or automating manual tasks, however, we've even built some products—such as silo applications—just to navigate licensing costs for the original application.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless.

The factors that led me to consider UiPath Platform revolve primarily around RPA capabilities. UiPath Platform offers the flexibility to have both attended and unattended automations, unlike many competitors at that time. 

The ability to write custom code and DLLs without being restricted to a specific programming language gave us much more flexibility, influencing our decision towards UiPath Platform.

I do not use GenAI yet.

My advice to other organizations considering UiPath Platform is that it offers many new features, and I believe cloud is the way to go. If anyone is considering an on-prem solution, it restricts the offerings you can access. Therefore, transitioning to UiPath Platform should prioritize cloud, as it provides access to all the latest and greatest features available for consumption. 

I would rate UiPath Platform an eight out of ten overall.

Public Cloud

Microsoft Azure

The main use case for UiPath Platform is data collection.

The Integration Service has benefited our organization by allowing us to streamline login activities that used to take a lot of time and required constant adjustments; with the Integration Service, we can proceed directly without worrying about anything breaking, and we receive alerts directly from there.

The feature I appreciate the most in UiPath Platform is the Integration Service. 

In terms of value gained from being part of UiPath Platform user community, I find it very good; this was a big selling feature for us since, when I tested it before purchasing, I saw many responses, making me confident that I could find the answers I needed.

The biggest benefits I have seen from UiPath Academy are that we completed all courses to start, as we didn't have any prior training, and we were able to get certified and begin processes right away, which helped us deliver value back to the business.

To improve UiPath Platform, I definitely suggest including more integration services; the more customers they can connect with, the better, as there are a couple of major names missing, such as SAP connections and NetSuite.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very stable so far, and I look forward to seeing the upcoming AI features, hoping they can keep pace with the market and other products; that's why we're attending the conference, to learn more about their developments.

We have expanded usage of UiPath Platform to our sister companies over the last couple of years, building more licenses and virtual machines, and the process has been very simple; we reach out to our contact who adds new features or licenses for us.

I evaluate the customer service and technical support as very good, as we rarely reach out for technical support, however, our representatives are always there to answer questions and provide the necessary documentation. 

On a scale from one to ten, I would rate my customer service and technical support experience as a ten for the last year and a half, after previously rating it a five due to the frequency of new account representatives; now we have one consistent contact who delivers everything we need.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as super simple, very straightforward, and easy to execute.

My team has used the vendor's UiPath Academy courses to assist us in the process.

I have seen a return on investment with UiPath Platform, reporting several different data points. We've recorded about 15 million new data points in one year that we weren't tracking previously, with several million dollars in sales revenue from processes we weren't collecting. 

We've automated pricing changes for several thousand vendors, saving over 20,000 hours, which has allowed us to avoid hiring temporary associates.

My experience with the pricing setup costs or licensing for UiPath Platform is very good, as our representative works with us to secure appropriate discounts for our business.

Before selecting UiPath Platform, I considered other solutions, including similar vendors like Automation Anywhere, and consulted our team of data scientists regarding the tools they use and the Python products they were developing.

My advice to another organization considering UiPath Platform is to understand the feasibility of implementing it, as these are not overnight processes; it requires time and a clear understanding of the value you expect to gain, as targeting some big win projects from the start, since without those, UiPath Platform might not be the best fit for you.

I would rate UiPath Platform overall as an eight out of ten.

Public Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform is that I do a lot of automation, being a developer as well as a BA, and mainly we help businesses and financials using Orchestrator.

The best feature in the latest release of UiPath Platform for me is the Orchestrator, which I find very user-friendly for navigation, as I haven't seen such a good Orchestrator among any of the other competitors. 

The best example I can give for the Orchestrator in UiPath Platform is that we have processes that contain thousands and thousands of queue items. Orchestrator makes it way easier for us to identify failed transactions, navigate what went wrong, and pinpoint the issues to bottleneck them out, allowing us to work on the issues and making the processes smoother.

I have used the vendor's UiPath Academy courses and I'm currently pursuing a course for BA. The biggest benefits I have seen from UiPath Academy are that it walks you through the basics. Even though the documentation is available on the portal, you need to search for it. Going through the Academy from start to finish in the video format, it provides a way to practice what we are learning. It's a tuition class where you can practice and validate your understanding.

I am a part of the UiPath user community and I aim to become an MVP one day. It helps me with many unresolved questions, such as determining which activity to use when and where, and the community is super helpful, responding across different time zones, providing a multicultural environment for assistance.

The next release of UiPath Platform should include a direct link to the documentation page from the Orchestrator, which would save us the trouble of searching it out. The negative aspect we considered was how quickly we can set things up on different platforms.

I've been using UiPath Platform for five years, since day one.

We have experienced some downtime; over the long term, we've faced issues lasting a day, however, they are resolved within that timeframe, and I haven't seen any issues persist for longer than a day.

In terms of scaling with UiPath Platform, we haven't encountered any issues. Adding machines just relies on Orchestrator and different robot IDs, requiring no code changes. 

The no-code to low-code framework simplifies the process for us. We have expanded usage significantly, transitioning processes that were previously limited to a certain set of business users to enterprise-wide applications, involving various business units and scaling has never been a challenge due to the ease of adding machines and robot IDs via Orchestrator.

For technical support, we have a standard team called the MSP team from UiPath Platform who supports us, operating on a 24 by 5 model. They provide us great assistance, and we have a technical account manager who is really helpful. 

I would rate customer service and technical support at a ten out of ten. They address any issues and complaints we have. The technical support managers evaluate problems themselves, and if necessary, they assist us in raising a ticket with the product support team, which adapts the product to meet our customized needs, ensuring we haven't faced any challenges.

Positive

Prior to adopting UiPath Platform, my company used Resource Pro and organizations that assisted in manual data entry, so no other solution addressed our similar needs. They switched over primarily due to costs and the need for time efficiency; we wanted to save human efforts and expedite processes, which eventually leads to better ROI.

My experience with deploying UiPath Platform is pretty much simple; the process has remained consistent for five years. We use Bitbucket to deploy our codes and then transfer them for deployment where unattended machines and robots operate. It takes just one time to learn, and thereafter, we can do this every time.

I actually don't deal with the ROI from our team. I've definitely heard that whenever our leadership meets and collaborates, they save a lot of human hours and realize significant ROI.

I'm lucky enough not to handle the pricing and setup; my company manages that. However, when I was learning, I was a student and I did all the basic and free things, so I haven't paid a penny.

The solutions we considered before choosing UiPath Platform were Power Automate and Blue Prism, where we checked them out, however, we found that UiPath Platform has a comprehensive umbrella of products that we can leverage across different environments.

We haven't used Agentic AI in our processes yet. We plan to do it. 

One fair advice to organizations considering UiPath Platform is that it might feel overwhelming initially, however, I would recommend starting with processes that are challenging to build. For instance, if you're in healthcare, tackle healthcare processes with more data and complexity, or in finance or insurance, deal with processes that have higher volumes and more UI changes. Once you undertake these hard processes, it simplifies the creation of smaller processes moving forward.

I would rate UiPath Platform overall at an eight out of ten, reserving the extra two points as there are various competitors and platforms. 

UiPath Platform is making changes to introduce Agentic and enhance user-friendliness, and while I think it's fair enough to use UiPath Platform due to the range of products, I still perceive potential areas for improvement.

Public Cloud

Amazon Web Services (AWS)

I am in consulting, and I implement UiPath for my clients across various use cases.

Immediate benefits include faster operation and the ability to run overnight, which clients value since the work is already completed when they start their day.

From my point of view, it is visual, making it easy to learn. It is super easy for me to learn and handle the automation, then replicate it, rather than using traditional code.

Everything is embedded. It is not only automation. It also includes document understanding and communications mining, with all add-ons in the same organization. 

We use Agentic automation. It's very good at automating processes. We're still at an early stage. We have access to the alpha version. I like what it is doing, however, it is not production-ready yet. I see its potential. Initially, I started playing with it via demos only. I've built a few things I have shown to clients, although I have yet to use it. 

We had a few use cases for Agentic. One use case was as an HR assistant, including providing invitations to candidates to say they are a fit for "x" roles and to set up interview times. Another use case was as a document extractor. I created an agent that could extract information from documents and provide a stable output and learn for itself. The third use case was for account payables, which is the one I've been demoing. I've created an agent that can read an invoice and provide recommendations, such as approving payments.

I have experience with UiPath's communication mining features. It can be used in real-time if you link it to a mailbox, for example. I don't see the power of linking to a mailbox. However, I see the power of using them to send an email and then get in return what the tool understands. I'm able to automate actions and responses. I have a demo on that. For example, I have an automation that scans the email, and it can tell what documentation the email is about. I can understand, for example, if the email or document is about a policy claim and then ask further questions or make further recommendations based on that.

It's fairly easy to build automation. I'd rate it overall a seven out of ten. It can get super-complex, however, it's fairly easy.

We can handle end-to-end automation for the most part. Now, with Agentic, it's easier, since you can connect automation. You just need to keep in mind there's a different approach.

I do use the UiPath forum. If I don't know something or if I'm facing an issue. Maybe someone has already faced it. 90% of the time, someone already has. I can ask questions and try to solve problems.

UiPath helps the team have less work. People, initially, when they use automation, fear they will lose their jobs. However, that's not the case. Now, people see that they can properly focus on other stuff. Their job isn't taken. They can focus elsewhere. Depending on the use case, UiPath has freed up 50% to 90% of a person's time.

The Academy is free, and there is a lot of content. For new joiners, they have to be certified, so for the first two to three weeks, we put them in full training mode. 

Licensing needs improvement. Licensing in UiPath is a bit confusing. They are already working on that, however, from my perspective, it is what I feel least safe discussing because the product changes two or three times a year. 

Additionally, it is confusing to understand the packages available, the number of packages, and updates with new versions. Therefore, from my perspective, licensing is an area for improvement.

The Agentic tool has a lot of noise. However, we have to get hands on to understand what the tool is capable of and what the tool is not capable of. That's one of the things that I am spending time with.

I have used all the platforms for five and a half years overall.

I have personally never experienced downtime. I'd rate stability nine out of ten.

Sclability is quite good, perhaps an eight out of ten. It depends on how the development is executed. If done properly, scaling is straightforward; otherwise, it can be challenging. However, the issue lies with the implementation, not the platform.

Every time I work with the official UiPath support, they are slow and might not have read my request thoroughly before responding, leading to incorrect answers.

If you know the right person, partner support can be good. I tend to not ask anything when I am trouble. The support in Australia is better for partners. 

Neutral

I have used Blue Prism at a beginner level and Automation Anywhere at a beginner level. As of now, I would not consider them competition. Blue Prism, for example, has not kept up with changes, and Automation Anywhere is making efforts, however, I am biased and would naturally choose UiPath. The main competitor would be Microsoft Power Automate.

Cloud deployment took me 15 minutes. A few years ago, most deployments were on-prem. Overall, the safe answer to fully deploy would be weeks, however, depending on the use case, it could be longer. The largest deployments I have done took four months due to complex automation. Typically, it takes three to four weeks, maximum.

We have around 500 UiPath specialists. Our clients are medium to enterprise.

The solution absolutely needs maintenance. If the applications change of something becomes unstable, you need to have maintenance to make changes. The same is true if a website updates, for example. It can affect an automation. 

We are already undertaking this at the regional level, so if UiPath has any activity in Australia, they will reach out to me.

I do not have the numbers at hand, however, there is clearly a return on investment when the automations are done properly, which is hopefully every time we develop anything for production.

From my discussions with clients, they normally find it expensive. This expense is generally not in terms of the bot or developer license. It's rather when it comes to AI units. Enabling document understanding, communications mining, or agents is considered expensive.

I'd rate pricing seven out of ten, with ten being the most expensive. 

We are UiPath partners.

The tool is already proven, so starting a proof of concept is a good idea. Users should create a POC that can scale. Automate steps one and two, for instance, so that you trust the tool and see what it can do. Then, quickly transition to phase one if phase zero was the initial step to see its scalability and impact on previously good information. 

I'd provide an overall product rating of seven out of ten.

Public Cloud

Other

I work for a company with many use cases that we have handled. We are working with different departments of the company and have automated their daily basis tasks.

The main use cases include Excel automation and email automation. We did not use communication mining.

I think it is easy to use, and the main feature is that you can handle a large scale of automation with it.

I am working with UiPath Platform for automation. The main benefits that I have seen from UiPath Platform are that we are using the Enterprise version, and there are more than 100 processes in which we are working. It is working fine, and mostly we are using Excel automation, which is not giving any failures; it is working very well.

I think the environment of UiPath Platform is very human-friendly and easy to use. If I want to add something, I can add it from the dependencies, the packages, or I can download from UiPath store as well. For complex projects, we can use things from UiPath.

There are a lot of things to improve, but we actually automated their business tasks; that is why we are not needing to change anything.

I did not think of anything. I think they are developing very well; everything we think of, they put it on there. There is no need for something additional.

I do not think about disadvantages right now, but you can say the only con is the price; it is costly compared to Power Automate, which is not much.

What you think in your mind about new things, UiPath Platform already puts there; there is no need to add or ask for things to add, as they are already added.

It has been four years that I have been working with UiPath Platform.

We have handled this with multiple exception handling. We are using exception handling so that if any error occurs, the bot handles it.

We have not experienced scalability issues yet.

I have escalated questions to the technical support team one or two times. I asked some questions about updating UiPath Platform, and they supported us very well through Zoom and by email as well.

I think four out of five for the tech support.

Positive

I have started my career with UiPath Platform and till now I am using this, so it has been four years, and because of UiPath Platform, I am working in a very large company right now.

Before this company, I was using the Community version, which was working like Enterprise. We can use the Community version for our production as well. There is a UiPath community as well, and if we have any questions regarding anything updated in UiPath Platform, we can get answers from there; there are multiple MVPs who support very well.

An implementation team was used.

The price is costly, but our company is paying for it, so we are not involving ourselves in that aspect. I think it is very costly, but depending on our use, it is worth it.

I think it is Power Automate, the competitor of UiPath Platform right now.

If we want to learn anything, we are going to learn from UiPath Academy and from YouTube as well.

We can learn easily from UiPath Academy, and their explanation is very good.

I will definitely recommend UiPath Platform as a product or solution to others.

I think that UiPath Platform is the number one RPA tool right now. The price is high because they are giving everything in one platform; that is why I think they are asking that much money. The price can be good for other countries, but we are right now in Pakistan, and in Pakistan, this price is very large.

I gave this review a rating of nine out of ten.

On-premises

My main use case for UiPath Platform is mostly in the finance space, specifically our accounting realm, although I come from manufacturing.

The features of UiPath Platform that I prefer most are Studio and Document Understanding. Studio is just a great development environment, easy to learn, easy to get through, and Document Understanding is a best-in-breed data extraction. 

My teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are demonstrated through our citizen developer program which uses it exclusively to help train our citizen developers, and I myself learned the entire platform through Academy.

My opinion on how UiPath Platform can be improved is that I dislike cloud or web apps in general, so getting all of the cool cloud features for Studio Cloud into Studio Desktop would be my biggest priority, however, that's a personal vendetta against web applications.

I have been using UiPath Platform for about three years.

I assess the stability and reliability of UiPath Platform as consistently strong. I have experienced some outages, but minimally unplanned, and anything else that happened has been internal updates causing issues.

My assessment of how UiPath Platform scales to the growth needs of my organization has been positive with no complaints. We have expanded usage. The process of expansion was quite smooth: buying new licenses, paying money, and moving forward.

I would evaluate my customer service and technical support as great. 

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support an eight out of ten. There's always room for improvement. 

Initially, our technical account manager was not the best, and some things happened that still have a sour taste in my mouth from three years ago. Our current account management has been wonderful, with no complaints. They are super responsive and very knowledgeable.

Positive

The deployment was slow. That's more due to company restrictions than UiPath restrictions.

We have received an ROI.

The UiPath user community provides significant value through its large community, being one of the bigger vendors in the space. Being part of that community, the forums, and the people offers a wealth of experience to draw from. My advice to another organization considering using UiPath Platform is to scale quickly, get funding, and buy-in from leadership. 

Overall, I would rate UiPath Platform seven out of ten, as there's always room for improvement.

Public Cloud

Other

My main use cases for UiPath Platform include automating repetitive tasks, file transfers, and website interactions.

The features of UiPath Platform that I prefer most is the queue functionality, which really organizes and keeps track of what was successful and not. It's very helpful. 

We have a process where we have to enter a website using UiPath Platform in general. Whenever the queue is empty, we actually go to a part of the website where we export all the items that the team would have to do manually, and that gets uploaded into the queue. When there's content in the queue, we start processing the transactions, which is when it starts doing what it has to do. Once that's done, it reads the queue again to see if it's empty. If it's empty, then we look at the website to see if there's more content to download or not. 

Typically, whenever there is something to download, that means there's work the team has to do, creating a self-cycle where it checks to see if there's always something to do.

I have a few ideas on how UiPath Platform can be improved, however, they have fleeted from my mind.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very strong. I have not experienced crashes or downtime. It's very reliable overall, although there's an ongoing issue with a selector that doesn't want to be read for one particular website, which we're addressing by submitting a ticket.

UiPath Platform scales beautifully with the growing needs of the organization. 

We have expanded our usage of UiPath Platform, and the smoothness of that process is primarily found in developing processes and collaborating with stakeholders, ensuring everyone understands the growing transaction volumes that ultimately lift the team. However, the volume does increase significantly.

I love everyone in the customer service and technical support teams; they're great. I would rate the customer service and technical support I receive a ten out of ten.

Although we don't submit tickets too often, we work closely with the account technical help, and if I were to rate him and his team, they are always there to provide answers. If they don't have an answer right away, they come back with one after a few days.

Positive

Prior to using UiPath Platform, I was using another solution.

The deployment in general is really straightforward. The one thing that was an obstacle, from everyone I've talked to, is more of a compliance issue, an information security issue, and just getting them on board. Once you get the green light from that side and they green-light certain projects, deploying bots is very seamless. 

As long as you know the basics and what you're trying to tackle, it's very straightforward to publish and run things in production.

I have seen a return on investment with UiPath Platform. For instance, one process I mentioned would take the team 50 tasks per day, which has ramped up to a substantial number of 500 to 600 tasks. 

Even with 50 tasks per day, it would take them a whole day to complete it. There's no way they could have handled 500 tasks, however, the bot does it in less than half a day, and we have approximately 10 to 12 bots tackling that process.

I don't really handle the pricing.

My advice to another organization considering UiPath Platform is to be patient in getting your information security team on board; I had to be patient for about a year. But after that, being able to use the product was worth the wait. So step one is patience, and in the meantime, increase your team's knowledge on how to use the tool, which aligns with my earlier point on UiPath Academy being perfect and really good. 

I would rate UiPath Platform as a nine out of ten.

Hybrid Cloud

Other