UiPath Platform Reviews

My role is Solution Architect and Delivery Lead. We are exploring multiple use cases across different domains including banking, manufacturing, and insurance. Recently, we have been exploring manufacturing use cases, invoice dispute finding, three-way matching, and HR onboarding. We are also trying to automate the end-to-end underwriting flow in insurance.

When discussing the UiPath Platform components, we use Robot, Studio, and Orchestrator by default. We are extensively using Document Understanding for data extractions. For Agentic Automation, we use the Agent Builder and Maestro for Orchestration. We have implemented UiPath Insights at one of the largest banks in Malaysia, which is very useful for understanding transaction and bot status insights. This helps in making decisions based on operational and transaction data insights. The Agentic solution is our AI solution, where Document Understanding uses an AI ML model. For Agentic Automation, we integrate with Large Language Models to achieve end-to-end automation.

UiPath Platform is one of the top leaders. When developers are asked which tool is convenient for RPA development, they choose UiPath Platform. It provides extensive development options and is very convenient from a developer perspective. In terms of low-code, no-code capabilities, it competes with Power Platform and Automation Anywhere. The main area for improvement is pricing, as people are moving towards Power Platform due to license pricing considerations.

Regarding technical support, I would rate it 6 or 6.5. Previously, they provided excellent support, but now the support quality varies based on the client's license tier. Clients with fewer licenses receive support only through email. For critical errors, we may receive an initial email response within two to three hours requesting basic information, but resolution can take one to two days. This is a significant change from their earlier approach.

I have been using the solution for five to six years.

In terms of stability, I would rate it 7.5 out of 10.

The scalability rates at eight out of 10. We can expand whenever required. It is best suited for medium-scale to large-scale companies. Due to pricing considerations, especially in India, low-scale companies often prefer Power Automate.

By default, we implement both attended and unattended options. UiPath Platform is best described as a low-code, no-code platform. The Agentic Automation is completely no-code when creating agents. For robot development, it provides extensive options with low-code capabilities. For complex Excel automations or other automations, UiPath Platform offers numerous options compared to Power Automate. We can easily integrate VB code for string manipulations and complex Excel automations. The platform excels in debugging and selector fine-tuning for web automation or UI automation compared to Power Automate. We are a UiPath Platform partner. Overall rating: 7.5 out of 10.

Public Cloud

My current use cases for the UiPath Platform include web development, web automation, desktop automations, and using document understanding, along with PDF automation using document understanding.

The most favorite feature in the UiPath Platform is the document understanding, and I appreciate the ability to automate the web part when applications do not have API access. The document understanding feature is based on ML technology, which extracts fields from a PDF document even when they are semi-structured or unstructured, based on the training models.

I use the UiPath Platform overall, including UiPath Studio and everything associated with it. Knowledge without scripting helps my colleagues who do not have any experience with scripting, as the UiPath Platform allows basic automation without requiring such knowledge. For some complex automations, we can integrate with VBScript and Python scripts if necessary, however, initial automation does not require in-depth programming knowledge.

There is scope for improvement in the UiPath Platform, particularly with the Web Studio feature that has been launched recently. They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code. The Web Studio works when there are APIs involved, but it could be made more user-friendly and developer-friendly. It currently works only in cases where it is not dependent on a machine.

My total experience with the UiPath Platform is around 4.5 years.

Crashing from the tool end is very rare; only during upgrades might some issues arise. Overall, the occurrence is minimal. Proper exception handling in the code also ensures a low exception rate.

For technical support, I would rate it around eight or seven out of ten, mostly leaning towards seven plus. Most of the time, when we reach out, we have calls with the UiPath team, and we usually end up finding the solution or alternative methods.

Positive

I have used Power Automate as well. In Power Automate, it's easy to integrate with all Microsoft applications because it has direct integrations where all you need to do is change the URLs and authentication part, making it very simple to integrate with SharePoint or any Microsoft product. I also have basic insights into Automation Anywhere.

The initial deployment using the UiPath Platform was actually easy. Everything is organized in UiPath, and there is a forum available for support where users can post questions and get replies. The courses are also well-structured, making it easy for beginners to understand.

I took around two weeks to learn the basics of UiPath automation since I come from a CSE background.

The number of people required for this type of deployment depends on the timelines and project length. A basic UiPath bot would typically require one person for development.

I don't have any insights into the licensing at the enterprise level.

When considering alternatives to the UiPath Platform, options we looked into include any scripting language or similar solutions.

I have used the AI integration features of the UiPath Platform, specifically the integration concept with the LLM model where we provide a prompt to get results that we extract and send over email. This is typically used to analyze resumes for our HR team, which receives numerous resumes. Using the AI integration concept in the UiPath Platform, we read resumes uploaded to the LLM model, extract relevant data, and filter out the necessary resumes. 

I rate the UiPath Platform a nine out of ten, based on my experience compared to Power Automate and basic knowledge of Automation Anywhere. I've found UiPath to be well-organized and well-structured for beginners.

My main use case for UiPath Platform is invoice processing. An agent helps identify relevant inbound emails/attachments (invoices), then a robot validates and posts invoices into two or more Saas or app (i e:ERP platforms). Document Understanding/IDP extracts key fields (vendor, invoice number/date, totals, tax, line items) before human validation and final posting to finance.

UiPath helps by providing an enterprise-grade framework for governance and auditability in regulated contexts. It reduces the effort of rebuilding controls for each automation, supports standardized delivery, and improves reliability and consistency when handling client-facing processes.

The most valuable capabilities for my use cases are Document Understanding/IDP and IXP for processing and classifying documents at scale. UiPath Studio also stands out: the activity library and reusable components allow fast development with consistent design patterns across projects, supporting maintainability and centralized deployment.

UiPath is a leading platform for enterprise automation. For my use cases, the main improvement area is agentic/LLM-based automation maturity in production; especially consistency, controllability, and reducing the iteration required to reach stable results. Continued enhancements to guardrails and human-in-the-loop workflows would further strengthen large-scale deployments.

I have been using UiPath Platform for seven years.

UiPath Platform is the best in terms of stability.

Regarding UiPath Platform's scalability, I have never tried scalability with a hundred or thousand robots, but they say it is easily scalable. I have never had those clients where I could put a hundred to a thousand robots, but they say it is scalable easily. I trust them.

The customer support for UiPath Platform is good.

Positive

Before choosing UiPath Platform, I evaluated options such as Blue Prism and Automation Anywhere.

I have seen a return on investment of around a huge return in three to six months, which is a short time regarding the usual SaaS products from two to three years ago or 18 months prior. Now with UiPath Platform, you can deliver a return on investment in three to six months. It depends on the complexity of the workflows.

Overall, the experience with pricing, setup cost, and licensing has been acceptable. The key is to size the licenses to the automation strategy and expected utilization to ensure predictable ROI.

I evaluated Blue Prism and Automation Anywhere, but selected UiPath for its overall ecosystem and delivery speed for enterprise automation—particularly around development experience, orchestration, and document processing for end-to-end workflows.

I would rate UiPath Platform 9/10. Start with a high-volume, well-defined process (e.g., invoices), define ROI metrics upfront (cycle time, volume, error rate, cost of errors, build/maintenance), and scale gradually with clear governance and reusable components.

Private Cloud

Other

Our use case involves using the UiPath Platform to automate processes for customers, as I work with different customers. We use it to automate repetitive tasks, such as daily business team tasks that typically take one to two hours.

We have not utilized the AI integration features yet but plan to implement them with the latest version next year. 

We use both attended and unattended automation options in the UiPath Platform. These options have helped in meeting our diverse business needs because before, the business was using manual processes to do tasks, and with attended and unattended automation, they save significant time. We primarily use unattended automation, with customers using it 90% of the time.

The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer.

The analytics in the UiPath Platform help in making decisions, as I am an architect who builds the platform for customers and helps the business team choose which processes will be automated. 

They have free training and it is very easy to use. They provide training through their platform or through partner-led training sessions. Training with a partner in the UiPath Platform takes three days to introduce the platform, while self-paced training takes approximately one to one and a half months. 

In the UiPath Platform, reporting is an area that has room for improvement. I would like to improve reporting by having more detailed information, including logs and robot logs.

I have been using the UiPath Platform for nine years.

The stability of the UiPath Platform is excellent, rating a ten out of ten.

The scalability of the UiPath Platform rates a ten out of ten.

The number of users varies by customer, with one customer having 100 users and another having 200 users. In my organization, I work alone with the UiPath Platform as the architect and process builder, though we have a developer.

The technical support of the UiPath Platform is very active and excellent, deserving a rating of ten out of ten.

Positive

The deployment can be either on-premise or cloud-based, depending on customer preferences. I have deployed it on-premises for nine years. For me, it's easy, but it takes time to deploy it.

A complex architecture can take two to three weeks. A simple architecture can take a few days.

The solution requires minimal maintenance, with major updates annually and minor updates every two months.

The UiPath Platform has saved approximately 50%, though this depends on the customers, with an average 50% return on investment.

It's expensive.

Comparing the UiPath Platform with other automation tools such as Blue Prism, UiPath is significantly better. Power Automate works only with Windows Microsoft products, which is limiting, but the UiPath Platform is the best for automation. Though it is expensive, it remains the superior choice.

I would recommend the UiPath Platform to other users because it is very robust, easy to use, and offers abundant information on the internet along with free training. 

I would rate the UiPath Platform a ten out of ten.

We are using UiPath Platform to automate end-user testing for the QA team. We're not fully up and running yet, but we've been working on an end-to-end testing method with UiPath Platform that will take new hires, people that come in, we enter them in SAP, and then we can kick off testing for all the downstream applications to make sure that user makes it there and has all the proper information. It's nice to be able to have all of that in one place and have it automated to where we can just run one process and have it kick off all those different jobs to check the different applications.

The Orchestrator feature of UiPath Platform is really nice, being able to set up multiple robots and have Orchestrator control those, send jobs when they're available, and so on. It makes it really easy to have processes running. The biggest benefit is having one place where the different developers and users can go to look for how to do a specific thing or how something should be, the best use case for an activity or a type of process. It is helpful to have all that in one place.

The UiPath user community is helpful; there have been a few times where I've needed an answer for something and I found it on the forum or in the community section. Having other people working on similar things and sharing tips and techniques is always useful.

I'm not sure how UiPath Platform can be improved, as I don't have specific features that should be included in the next release.

I have been using UiPath Platform since October.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, so I assess its stability and reliability positively.

For what we're doing with UiPath Platform, I think it scales fine; I'm not sure about the other team that's using it, as I think they're more end-user focused and we're testing, so I believe it scales well. I haven't heard any complaints from them. It's been fairly smooth for us to expand usage of UiPath Platform; we've added a couple of people to our team, and as for the finances team, I don't think they've had any issues with adding automation users.

The few times that we've had to reach out for customer service and technical support, we got a response within a few hours, so I think for a third-party vendor, it seemed in line with all of our others, which is good. I would rate our customer service and technical support an eight or nine on a scale from one to ten.

Positive

UiPath Platform had already been selected when I joined the QA team, so I don't know what other solutions were considered.

I think my experience with deploying UiPath Platform has gone well; there are aspects that are complicated to set up, such as getting the robots configured. Although that's more our environment, getting permissions and users set up and SQL coordinated, it's not really the platform itself, but it's been fairly easy to implement and it's not been onerous.

We have used UiPath Academy courses and we also had a web or a Zoom-based training program. I don't recall if that was with UiPath itself or a third-party vendor, but the learning courses are helpful.

I believe we have seen a return on investment with UiPath Platform; I can't really speak to hard numbers, but being able to automate our testing cuts down on our hours spent testing and helps us to do more with a smaller team.

I would rate UiPath Platform a nine out of ten.

Hybrid Cloud

Other

My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.

The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.

In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.

I have been using the UiPath Platform for four years.

I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.

I would assess the scalability as very high, giving it a nine on a scale from one to ten.

The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.

Positive

I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.

Approximately, we have forty developers using the UiPath Platform.

I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.

My use cases for UiPath Platform involve starting with simple robots, as I saw in my company that I need to handle many paychecks. First, we scan the paycheck and the robot does the job in our system and sends emails of notifications that these paychecks are entered correctly in our system. From that, we started complex robots where some interact with two software systems: our system and another program that does the work orders, leading us to develop a robot that helps the technical team in our company by synchronizing the work orders.

What I appreciate most about UiPath Platform is the Use Application feature, which is new and helps with interacting with programs and websites more easily, a convenience we did not have in the past.

The downsides of UiPath Platform include that running an Orchestrator is a bit complicated. I implemented it but did not do it more because it requires money, and here, we do not have sufficient funds to buy some features. I would request a new feature that can interact with emails more easily in the future.

I have been using UiPath Platform in my career since 2020.

Regarding stability, I do not see lagging or crashing in UiPath Platform very often. I have seen this a couple of times, but it is not frequent.

In terms of scalability, I think UiPath Platform is good and performs adequately.

There is a website for UiPath Platform where I can ask questions about implementation, but I have not contacted the team directly.

Positive

The initial installation of UiPath Platform is easy. It took me about three, four, or five minutes to set it up for the first time; it is not complicated.

Regarding the pricing of UiPath Platform, I wish for a lower price here in North Africa. When I speak with my boss about prices, he blocks me, saying there is no way to buy and to just use the community license. While I see many features in videos and want to learn, videos do not allow for practice. It gives you two months, and although I tried to get the certification and watched some videos, I could not practice because it requires payment.

UiPath Platform requires updates, especially when there are functions that do not run, so we perform updates, particularly on the very old robots.

On a scale from one to ten, with ten being the best, I would rate UiPath Platform a nine for everything.

My main use case for UiPath Platform is to automate SAP processes and to do Excel automations with VBA and Python.

In my day-to-day work, those automations look like many processes I do, such as generating invoices for the merchants and invoices for the logistic team.

I don't have anything else to add about my main use case or any other types of automations I've built with UiPath Platform.

The best features UiPath Platform offers include the very easy-to-use UiPath Studio because I can use blocks to make the connection from point A to point B.

The block style interface is helpful for my work because, compared to other tools I've tried, such as Power Platform, UiPath Platform is easier to use as it has many integrations, and I appreciate the UI style and the learning development courses the organization provides to users.

All features are enjoyable to me, and the main feature I use is the Excel integration, which allows me to start the software on my cell phone and run it on VBA which fixes my sheet.

UiPath Platform has positively impacted my organization because the time saved is the main characteristic for me. I take two or three hours to do an automation in VBA only, but with UiPath Platform, I can do this remotely and it's faster than manual input.

I save about two to three hours per day overall due to using UiPath Platform.

I don't find any features or aspects challenging or wish were different; the platform actually gives me all the support and I can use all features easily.

At the moment, I don't wish for anything else regarding needed improvements from UiPath Platform.

I have been using UiPath Platform for about five years.

UiPath Platform is stable for me.

UiPath Platform's scalability works well because it has been able to grow with my needs, but my use is very small at the moment.

I never needed customer support for UiPath Platform.

Positive

I don't have any previous experience using a different solution before UiPath Platform.

My main metric for return on investment using UiPath Platform is time saved; I saved about three to four hours per day with the automations.

Before choosing UiPath Platform, I didn't evaluate other options because I used just UiPath Platform since it helped me with my demand.

My advice to others looking into using UiPath Platform is to study the UiPath Platform to use it in the correct way.

I don't have a business relationship with UiPath other than being a customer; I use it for personal use, but I can also do work.

I don't have any additional thoughts about UiPath Platform before we wrap up. I find it useful.

I don't use any other tech products.

I don't think there is anything that needs to change regarding how I found this interview.

On a scale of one to ten, I rate UiPath Platform a nine.

Public Cloud

Microsoft Azure