UiPath Platform Reviews

I have used it mainly for document understanding and UI interactions. When invoices are being generated, my bot categorizes those invoices, extracts the information from them, updates it in the database, and stores them. 

Another use case was the validation of user identity in India. We have government identity numbers and cards in India, so my bot extracts information from those cards while onboarding people onto our HRMS platform. It extracts those details, puts them into the database, validates them, and reflects them back onto the front end.

Our team has been working primarily on AI integration and moving from RPA towards IPA. It has been helping us build a robust system where, instead of just basic logic, we started using AI implementations that can make decisions for our bots and proceed further. 

We have developed a process automation system for calculating churn risk. This system is part of our internal product. Whenever we receive support tickets from our clients, we track these tickets to analyze the sentiment behind them. Our goal is to understand what clients are trying to convey and the tone they use in their communications. We conduct sentiment analysis on these tickets to determine whether clients are having a positive or negative experience with us. Based on this analysis, we create a churn risk algorithm to assess whether a client is at risk of leaving us or if they are satisfied with our services. This entire process continuously accumulates sentiment analysis data from the client tickets. If the algorithm indicates potential churn risk, the information is passed on to our support team, allowing them to effectively communicate with and assist the client.

Orchestrator helped us streamline processes. It helps us set up different types of triggers and manage our processes much more easily while also providing source control. UiPath Platform is also super versatile. We can automate pretty much anything we want with it. There are very limited restrictions in UiPath, whereas Power Automate is primarily focused on the Microsoft environment, which restricts our ability to explore beyond that. UiPath allows us to work with various other applications quite easily and effectively.

UiPath Platform is super convenient to work with. Considering it with other automation tools, it is the easiest to work with and most versatile. You can perform all types of automation by using the UiPath Platform.

Reducing the price of the unattended licenses would be very helpful. Other than that, everything is already quite perfect. It would also be beneficial if the demos and new features they introduce were made more accessible to everyone, perhaps in an open-source format, rather than requiring registration and sign-up.

Recently, we worked with the checkout clipboard feature introduced by UiPath. This feature allows users to manually copy data from Excel and paste it onto another application, as it is directly mapped. However, I wish there were activities available in the actual UI part of Studio that we could use for integration. Currently, this feature is only available for manual usage. It would be great if they could develop additional features to enhance the process development experience.

I have been using the solution for about three years.

We have not had any issues with stability.

For scalability, it is quite capable. We developed a process where we framed it to be as scalable as possible. As we bring in new clients, it works quite easily for us to scale it. We started off with 10 but were able to add up to hundreds of different clients. It is quite scalable, and depending on the automation done by the developer, it should be very easy to accomplish.

I faced some issues when I was integrating Python with the UiPath Platform, and the support team was quite fast with their replies. I was able to solve that issue in less than a day. They came in handy when required.

It's quite straightforward. As long as we follow the basic instructions provided by UiPath, it's pretty easy to get it set up.

I had training for a couple of weeks, but even during that time, for installation, we did not have anyone explain the process. We were provided with the link and had to install the UiPath Platform tools. It was not hard for us to navigate through the site and get it set up.

Our company has automated many processes with the license we already have. We are able to get a return on our ROI. Since I am currently working at a startup, they cannot splurge money on licenses. Sometimes it is difficult for our developers to plan and coordinate flows to schedule in a way that would not interfere with other bots' execution. Other than that, it is totally fine and very convenient to work with.

One of the main advantages of the UiPath Platform is its versatility; you can perform virtually any type of automation without limitations. I find it particularly convenient for UI automation because the selectors we use for UI elements work very effectively. I haven’t encountered significant difficulties when working with UI automation in this tool.

In contrast, when I’ve tried using other tools like Power Automate or AutomationEdge, I faced challenges. These tools can make it harder to create dynamic UI interactions, especially since websites are frequently updated. As these sites change regularly, the selectors we configure may not function as consistently as before.

As developers, we strive to create dynamic selectors, but this can sometimes prevent us from delivering the most optimized and effective solutions. Overall, UiPath performs significantly better in this regard compared to tools like Power Automate and AutomationEdge.

People with basic technical knowledge and some experience watching a few YouTube videos can gain an understanding of how UiPath works and how to automate tasks easily. UiPath also has another studio called Studio X, which is a simplified version of UiPath Studio. This makes automation accessible to anyone, not just those with extensive technical skills. So, if some people aren't very technically inclined, they can use UiPath Studio X, which is more user-friendly and makes automation easier.

Since I have worked with it very consistently, it is a very easy tool to work with, and they have many options available. Recently, I heard that people are moving towards Automation Anywhere since the licensing costs are much lower than the UiPath Platform and other automation tools. The drawback I found with Automation Anywhere is that we do not have access to the premium version demo. The demo that we have access to is for the community version, and it is super restricted. Based on my knowledge, I would suggest the UiPath Platform as the best automation tool for any company to start with.

I would rate UiPath Platform a nine out of ten.

We started using AI in Document Understanding by leveraging it against our models for different documents from our customers, primarily in the finance space. We have also used AI to train models for land management documents, helping them learn as we receive new document types. 

Recently, we've used it to analyze documents and articles online to understand sentiment toward our company. We analyze and summarize things people say in articles or posts elsewhere, which allows us to collect industry trend data. We are considering using Clipboard AI for smaller, ad-hoc data processing tasks because it can sometimes be more effective than Document Understanding.

We get a lot of projects that are on relatively short notice for the workload that comes with them. Historically, we would rely on leveraged services or contractors to do that work manually, which is costly. You can save tons of money by automating data entry, transcription, etc. Nowadays, as we get busier and busier, the work seems to bog people down more and more with tasks. UiPath gives them opportunities to free themselves up and focus on themselves.

We initially focused on time savings and how we could free people up more. We achieved that over time, but it took a while to get there in the first few years. We came in with some use cases that we later learned were not great fits for automation. We learned through trial and error and got better at identifying better use cases for automation. We've succeeded, and it's worked out for the better. 

But aside from saving people time, we also wanted to ensure that we brought in new technology to leverage some of those processes. UiPath forces you to look at the process from a high level and take a step back. You might have had the same person doing the same process for 10 years or more without thinking about how you can use new technologies to eliminate the process or make it more efficient. UiPath forces you to look at the process as a whole and the systems it's tied to. When you step back and look at it, especially with new people coming in, they start offering suggestions, like "Wait. You've been sending this email every time? That's something we can automate now. Oh, you've been trying to pull this information from a document and copy and paste it? That's something we can automate, too." 

If it's not automation, it's something else. We can look at other tools and applications our company brought in. There's usually some other solution they can use, automation or not. The natural way to work with it is by lining out a process and laying out all the steps on a workflow diagram. It allows you to rethink your process as you're doing it. 

Instead of just following step-by-step documentation or the way you've done it all the time, it gives you a chance to see it from a new perspective, and that's just part of working with the tool. As you build that out in UiPath using task capture or anything else, you will see that naturally and start thinking about ways to handle it better.  

Automation has freed up employees for other tasks. That's something that they like about it. The other thing it's done is build some excitement about IT and solutions in general. They're always looking at the new function that's coming out. They want to see what else we can do for them. Automation isn't always the answer, but we can get them to engage and talk to us during office hours to attempt to solve their problem with UiPath. We can also learn more about what they do. 

We're getting closer to our customers, talking more about their work, and they're feeling a closer bond with us. They're feeling like they trust us more in IT and are starting to see what other tools we have. Maybe automation wasn't the right fit, but we will always find better opportunities by building a report that sends an automatic email and an application for them in low-code software. UiPath has helped create a much better and fluid engagement process for us and our customers. 

Since it's a low-code tool that's easier for them to approach and understand, they're also more involved in the design process. The learning curve is shorter. When Studio first came out, it wasn't as user-friendly as they had hoped, but StudioX came out in 2020 and was approachable for most of our users. That's what our citizen developers use most of the time now. We have far more citizen developers with StudioX than unattended developers with Studio.

Within UiPath Cloud itself, UiPath Insights has been excellent. Insights is one of the newer features we were excited about because we built custom reports, captured all that data in one place, and leveraged it in different areas. That was a challenge for us and created a support burden. We're automation developers, not report developers. When leadership wanted a new metric or anything, figuring it out was always a pain. 

Insights has built-in mechanisms for tracking time savings, usage reports, and the overall health of your automation program. Having that functionality built in by default is critical. I click it and tell it the report that I want to generate. It'll build it for me automatically, and I can share it with people who need it. It has made a huge difference for people administrating the platform and reporting success to leadership over time. 

UiPath needs work on the governance side. For example, they released Studio Web this year and have started work on its governance, but it initially lacked control from an administration standpoint. You could not lock down third-party libraries or other applications and integrations it had built in.

For example, people could use a Google account, but we might have concerns about that from a security standpoint. Cybersecurity is taking a more significant place in IT, and we're mindful of that. Having explicit governance over what our users can do inside those technologies is essential. We hope to see that more over the next few years. We've given a lot of that feedback as customers to UiPath, and they've been working hard to get that into the pipeline and implement those changes.

I have been using UiPath for about six years now.

UiPath can grow with us, especially since they developed a cloud environment. When we started, we had to make many changes in Orchestrator and other areas as we scaled up. We scaled up fast and automated dozens of automations in the first few years. 

However, we found that the default setup for the UiPath Orchestrator in 2018 didn't have all the features we needed to administer it to our customers. We had to build custom solutions in-house, but they've released many new features in UiPath Cloud that simplify management. 

I rate UiPath 10 out of 10. The executive support team and customer success team have been great. All of them play a role, and they're super knowledgeable. If they can't solve your problem, they know who can and connect you with them quickly. We've leveraged them extensively and will use them more over the next couple of years as we finish our cloud implementation. 

There are still many features we don't use, and we constantly go to them for guidance and help on how to use them best and what they've done with other customers. They provide tons of great insight and have a solid network. 

Positive

We didn't have a low-code automation platform. We developed most of our automations using PowerShell. We didn't have citizen developers, but most business users would use Power Automate. Back then, it was known as Flow on the Power Platform. 

Our corporate leadership decided to bring in UiPath. It wasn't an IT decision.  They wanted something they could start using for their daily tasks. They didn't think we had something that could automate things well, and PowerShell is limited from a scripting and API standpoint. They wanted to automate things in SAP, and the APIs and other things are locked down in a custom shop like ours. We can't integrate with our environment in any way we want, so we need something that can interact through the interface. UiPath does that. It can click and type everything through the interface. 

The leadership started the process. IT got involved and supported it. Since then, we've helped it grow throughout the company. It's not just finance anymore. 

The initial setup was complex because UiPath didn't have many pipelines built in. We had to build custom pipelines for the technology we use. It was TFS at the time, and now we use Azure DevOps. I helped with the VDI setup. For unattended automations, you must have a platform or system they can run on. We had looked at doing HDRs—high-density robots—that UiPath. 

Due to applications such as SAP, it couldn't run on a server-side setup. It had to be on a desktop, so we used a VDI for every bot we created, and I helped create the user policies for our accounts and device policies for each VDI. I also set up all the installations and the presets. I helped set up a framework for that over the first year, from 2018 to 2019. We smoothed out the process from there. That was something we had to do on our side. It will be unique for a customer depending on their environment.

We used a partner during the initial setup.

The leadership is pleased with the outcomes. With Insights, we can show them how much time we're saving with each process.  We document savings in hours rather than monetary terms.

I rate UiPath 10 out of 10.

We use UiPath to automate ERP and CRM portal processes, integrate them with SAP and various external applications, gather data, and perform functions to generate reports. UiPath enables us to carry out numerous activities, and its usage is not limited to a single variable but rather multiple ones.

UiPath's primary goal is to enhance the scalability and accuracy of daily tasks within any organization. The core concept behind UiPath is to boost productivity by mimicking human actions, automating repetitive tasks and freeing up time for individuals to focus on other activities.

Compared to other RPA tools in the market, such as Blue Prism, Automation Anywhere, Worksoft Certify for automation testing, and Selenium, which uses high-level coding, UiPath is a low-to-no-code automation platform. This makes it user-friendly and provides a comprehensive library built into the tool, enabling developers to automate various tasks and processes efficiently.

UiPath enables end-to-end automation. A negative side of this automation is that it replaces a human already doing that specific job. A human previously did any automation implemented through UiPath. However, by automating through UiPath, we free up that employee's bandwidth, enabling them to focus on other tasks or housekeeping activities instead of repeatedly performing the same repetitive task.

The UiPath user community is extremely active and knowledgeable.

I recall a situation where a business had to generate quarterly reports. Before automation, they could only produce 200 to 300 reports per quarter. However, after implementing bots, productivity increased to around 900 reports. Additionally, UiPath's logic query feature allows for Excel calculations to be done in a fraction of a second, a task that would typically take a human around an hour. Many bots have reduced business processing times from one hour to five minutes, and tasks that used to take one to two hours are now completed in five to ten minutes with high accuracy.

To learn UiPath effectively, we need a reliable source that provides accurate information. UiPath Academy serves as the ideal platform for this purpose—additionally, companies value certification as proof of UiPath proficiency. If we aim to become UiPath certified, UiPath Academy is our best option, as its courses are specifically designed to help us succeed in the certification exam. While other platforms like Udemy or Coursera offer UiPath courses, we may need more preparation for the certification, which involves a mix of theoretical, conceptual, and practical questions. We can learn practical skills elsewhere, but UiPath Academy is the best resource for mastering the theoretical and conceptual knowledge required for certification.

UiPath helps reduce the cost of digital transformation by around 30 percent.

UiPath helps reduce human error by 95 to 99 percent. The bot doesn't make mistakes. Because of the high accuracy, we started with ten bots and now use 200 bots.

A UiPath bot can save one full-time employee's time per year.

UiPath is highly versatile, offering multiple automation options for various applications. For example, UiPath can automate email, PDF invoices, images, Excel documents, and websites. This flexibility extends to its OCR feature, enabling the automation of any invoice or PDF invoice. Secondly, UiPath's exception-handling capabilities greatly simplify the automation process. Lastly, UiPath utilizes minimal code, making it a low-code or no-code platform. Consequently, even individuals with limited programming knowledge can automate tasks using UiPath after completing a basic course.

The Excel operation needs some modifications. Image processing is also crucial. For example, if the image is clear, UiPath can easily read it. If the image needs clarification, UiPath can't read the object easily. To some extent, Excel automation, especially handling macros, needs improvement. UiPath needs a comprehensive feature set for automating Excel and has limited options. In some cases, we must use macro-enabled Excel files. Therefore, Excel automation and OCR require enhancements.

I have been using UiPath for four years.

Bots rely on numerous third-party applications, and several factors can impact their performance, including the virtual machine's capabilities and the responsiveness of the applications the bot interacts with. Therefore, UiPath isn't solely responsible for failures; issues could stem from your server or the third-party applications UiPath connects with. UiPath's stability is rated at eight point five out of ten.

I'm a delivery lead. As organizations grow, they add technology and features to their ERP applications. This requires frequent modifications to automation bots developed for specific functions. UiPath's scalability feature allows me to implement change requests easily at any time. Instead of extensive development, I can lift and test the desired changes within the existing code. UiPath also incorporates AI/ML features, which are in high demand in this generation. This addition of AI/ML capabilities will likely enhance UiPath's scalability.

I would rate the scalability of UiPath seven out of ten.

I used Worksoft Certify for automation testing, but it doesn't compare to UiPath due to its limited features. Exception handling is not well-defined in Worksoft Certify, and I find flowchart programming much more complex compared to UiPath. In many ways, UiPath is superior to Worksoft Certify, which has many limitations.

The initial deployment is straightforward because the UiPath team will be available throughout the process, participating in calls and meetings to provide comprehensive assistance with the deployment.

The deployment takes one to two days, provided all approvals are in place. Approximately 12 people are involved, including five from our team, as well as members of the server and networking teams.

We implemented it in-house with the help of UiPath.

I don't handle the costing aspect as it's not within my scope. However, I understand that initially, businesses or clients might perceive UiPath as expensive. While this is true to some extent, the features and flexibility UiPath provides often lead clients to realize its value in the long run.

I would rate UiPath seven out of ten.

We have 55 UiPath users in our organization.

Code maintenance is necessary for UiPath due to the bot's interaction with external applications and websites. The bot must be adjusted accordingly if any of these applications or websites are updated.

The primary challenge encountered during UiPath implementation is the disparity between development and production environments. Often, code is developed in a non-production system where access to certain applications, such as a client's portal, is limited. This necessitates dry runs in the non-production environment to ensure the bot functions correctly without making any unintended changes. Once the bot is moved to the production system, multiple controlled tests are required before it can be fully operational. The unavailability of a complete testing environment mirroring production conditions significantly hinders the development and deployment process.

I recommend UiPath to any user because it doesn't require a hard-code programmer to be an RPA developer. This makes it easier and more cost-effective to hire resources. Other tools on the market require good programming knowledge, which means you need to hire someone who knows both the tool and a programming language, making resource hiring expensive. Secondly, UiPath uses minimal coding, which makes debugging very easy. UiPath is also adding AI and ML features and upgrading the OCR features regularly.

We use UiPath to replicate what medical coders do by inputting codes from certain medical systems into another. It also automates our billing cycle, allowing us to input the codes directly into the insurance billing system to receive payments faster.

Our hospital doesn't get paid if we don't get those codes to the payers fast enough. We wanted to speed up the process of getting paid from insurance companies. A full-time employee can only do so much. 

Many of these people who do medical coding don't have college degrees. They're normal people with a lot going on in their lives, so they can't commit to doing this coding every moment of every day. A person can code maybe 10 to 15 records daily, but the bot could do 50. You also don't need to pay bots or give them benefits and physical workspaces. UiPath enables our organization to be more robust in what we can do. 

The company doesn't currently prioritize AI use cases, but we're trying to get the leaders to prioritize them by showing them the dollar value. AI is growing. Every year, it's getting bigger. 

In healthcare, everything is still on paper. People still fax papers to each other. Doctors have a sheet of paper or a packet of information about a patient that they can't read quickly. UiPath's Document Understanding lets doctors get a document that's already processed, and they can ask it questions.

We are looking to add AI, such as generative AI, but it requires our organization to implement it. UiPath's chatbots and autopilot require UiPath Assistant on every machine, which is challenging because many people use the same machine in the hospital. Everyone knows how to use Microsoft Copilot or ChatGPT. Even a non-technical user can go on OpenAI.com and start chatting. But with UiPath, if you want to use their chatbot or autopilot, you need UiPath Assistant.

My enterprise has been using UiPath since 2021, but my team inherited the solution from another team in 2023.

The solution just went live recently, so its stability is not yet fully determined.

The solution is scalable, as UiPath helped to revamp and update our older systems.

I rate UiPath support nine out of 10. UiPath support is amazing, especially with hypercare.

Positive

We still use Power Automate and UiPath together. Our system is entirely on-prem because some of our hospital systems must be. 

We build and deploy some of the automations in-house, but we also had a parnter build some of our stuff. 

There has been a significant return on investment. The cost of replacing employees with UiPath has shown significant savings. We probably saved $45 million this year, and we're projecting $80 million in savings next year.

UiPath is more expensive than other automation services, but the ROI justifies the cost.

I rate UiPath 10 out of 10. 

We're a food ingredient distribution company that receives documents on ingredients' nutrition, allergens, microbial testing, etc.  We primarily use UiPath to process these documents. It was our proof of concept for using the system initially, and we'll expand it to process invoices and other related use cases.

We operate using an enterprise operating system. It's not a technological thing. It's how you determine project priorities. Soon, we'll set up process mining. Then, the IT team and technology group will decide what we do. Right now, the business units effectively vote on the next quarter's priorities. 

We're a high-tenure organization. The average tenure is 15 years, so we want to avoid growing our headcount. We're continuously growing by 10 to 15 percent annually, so we've had to add enough staff to process the documents. Our primary concern was to stop the increase in staff. Even after we added staff, we were falling behind because they were much slower at processing those documents. 

We get documents from our suppliers and, as a distributor, send them to our customers. If the supplier hasn't sent them, we need to hound them. We were falling behind on our backlog of 250,000 documents. UiPath enabled us to avoid adding more employees. Automation was the way to go. We haven't added any more headcount, and the backlog is going down, but it isn't as much as we had hoped.

The automation has allowed us to provide customers with better-quality documents faster. It has also given employees more time to locate the documents we don't have, freeing them from mundane tasks. It's freed them from the work of typing data on a form into an ERP system. 

We are talking about using it for our environmental and social governance initiatives. We're considering bringing together some of those pieces through automation to track our energy usage or what we've spent on some of the other bits and pieces and have a better ESG profile.

I find the intelligent document processing features extremely interesting. They're fun and represent an actual practical use of AI. There are so many impractical ways to use AI, but this offers a tangible ROI, and you can see its benefits directly. 

There are small issues, such as the Action Center not auto-refreshing. The user has to keep clicking "refresh." It's minor, but if you're waiting for something in your queue, you don't want to sit there and keep clicking. Logging could be improved, and there are a few connectors where I would like to see enhancements, but nothing major.

We started using UiPath in January of this year, so we've used it for less than a year.

The solution is solid, and I've had no issues with stability. The one issue encountered was due to a version change, where the changes in that version were unexpected.

The solution is great for scalability, and we can always add more bots as needed. We haven’t found it limiting at all.

Our experience with UiPath support has been mixed. The responses take a little long, which isn't bad when we only need a question answered. However, our system went down twice, and it took four to eight hours to get our first response from support. If I submit a ticket at 2 pm, I might not get a response until 10 pm. That's still relatively soon, but I might not be paying attention that late at night or be available to respond. 

Positive

We did not use a different solution for document processing before this.

The initial setup was pretty easy and straightforward. It didn’t take much time to get UiPath running.

We implemented the solution in-house ourselves. We do have a partner, Empower dot AI, which we plan to work with on future projects.

We are probably just starting to see a positive dollar ROI versus what we spent implementing UiPath. We only started this in January, and it was fully implemented by late June or early July. Hence, we are still in the infancy phase of experiencing ROI.

UiPath's pricing is reasonable. The model of charging per AI unit makes sense, and the licensing for Action Center and other parts is good. The cost does not seem excessive.

We have been using UiPath for almost the last five years in the industry, where a lot of research development, and clinical trials are happening. Many of the processes are centered around clinical trials, especially around translation. 

Being a global company, we conduct a lot of clinical research involving various languages and regulations. Earlier, we were outsourcing translation services, which presented security and timing challenges. 

With UiPath, we built bots that collect clinical trial documents from various sources and translate them into the desired language, ensuring security and faster delivery. We no longer need to outsource, and translations are now super fast, sometimes within hours.

UiPath has significantly helped our organization by providing solutions that save time and enhance efficiency. It has automated many tasks, allowing our staff to focus on other projects. 

We've built attended bots for research analysts who can now complete tasks while attending meetings. These bots save 5,000 to 8,000 hours yearly, contributing to our overall efficiency and allowing us to save a lot of money. UiPath has also enabled us to achieve outcomes like speed, scalability, security, productivity, and quality.

The user experience that UiPath offers, particularly the ease of use with the Studio's drag-and-drop feature, speeds up development significantly. 

The connectors available in integration services are helpful for quickly connecting with applications like Salesforce and ServiceNow. 

I appreciate the orchestration capabilities and document processing integrations. 

Additionally, the prompt-based workflow-building feature, where you can use natural language to build workflows, is quite impressive.

While UiPath is exceeding my expectations, there is room for improvement, particularly in the studio's performance. Sometimes, it takes a while to open and launch workflows, and this speed issue could be addressed. Additionally, the support could be improved, especially regarding the availability and expertise of support engineers.

We have been using UiPath for almost the last five years.

UiPath is very stable. I have never experienced any bugs in the product.

UiPath has always met our expectations in terms of scalability, as we can scale it across the global enterprise level.

Support is one area that could always use improvement. There have been challenges in getting timely support, especially during emergencies, and sometimes we don't get experienced engineers to solve problems.

Positive

In my career in digital transformation over the last fifteen years, I have used tools like Blue Prism and Automation Anywhere. However, UiPath has proven to be superior because of its ease of use and continuous improvement.

The initial setup of UiPath was straightforward and very quick. It took only a couple of hours to set up the environment.

I handled the implementation in-house with the support of UiPath and have been involved in every phase of the development life cycle, from infrastructure setup to discovery and deployment.

We are saving almost five million dollars every year. Our bots save about 5,000 to 8,000 hours yearly, equating to roughly $5 million to $7 million dollars in savings annually.

The pricing could be reduced as Microsoft Power Automate is becoming a strong competitor. There is a significant difference in cost between UiPath and Power Automate, with Power Automate being more affordable for some automations.

In the past, I have worked with Blue Prism and Automation Anywhere. I find UiPath to be superior due to its user-friendliness and innovative features.

Always explore using AI first, as it is often a cost-effective and simple solution. UiPath's integration of AI workflows in a user-friendly way brings a lot of potential for automation.

UiPath is a software tool used in Robotic Process Automation (RPA) that allows you to build automated workflows to handle repetitive manual tasks in your daily work. It can automate tasks across various environments including Windows, Citrix, and using image recognition. Additionally, UiPath is incorporating artificial intelligence and machine learning, with generative AI specifically enabling you to develop automation in a wider range of fields like healthcare, telecommunication, and manufacturing.

UiPath offers deployment flexibility: we can install it on our servers on-premises or choose their cloud service, UiPath Automation Cloud. While they provide their option, UiPath is also compatible with other cloud platforms for deployment.

Building automation is easier with UiPath than with Automation Anywhere or Blue Prism. UiPath's centralized platform offers a more intuitive user experience, and its extensive online community provides readily available answers to your questions.

It allows for the creation of end-to-end automation workflows, even for tasks with imperfect results. For instance, if an AI extracts data from a PDF with a low confidence level, UiPath can trigger the creation of a ticket in an action center. This ticket would then be assigned to a human for review, who can confirm the data's accuracy or return the document to the AI model for improvement.

Over the past nine years as a UiPath user, I've witnessed a wealth of new features emerge. The UiPath user community has been an invaluable resource throughout this journey, providing both learning opportunities and solutions to our automation challenges.

UiPath has been a game-changer for us, reducing costs, improving scalability, minimizing human error, and saving significant time. Their user-friendly platform allows us to automate processes in as little as 15 days, and with the free UiPath Academy courses and community edition, we have everything we need to learn and practice at no cost.

UiPath Academy offers beginner-friendly courses with step-by-step instructions and video tutorials, making it a great resource for those new to the world of UiPath and automation.

UiPath speeds up and reduces the cost of digital transformation andreduces human errors by automating repetitive tasks where errors can be caused due to fatigue or illness.

UiPath helps free up our staff time to work on other tasks. What would take a human, for example, ten minutes to complete, takes the robot seconds. Ithelps save our organization money.

It is easy to learn.

UiPath takes the complexity out of automation by using a low-code approach. Instead of writing intricate macro scripts, we simply drag and drop pre-built elements to create our automation, making it accessible even for those without extensive coding experience.

UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume. This learning curve applies across platforms; switching to another company would require mastering new skills like business analysis and product management. Additionally, the modern analysis process demands deep dives into code and solution levels, making it a complex task to achieve.

There's a need for greater emphasis on applying AI and machine learning to enhance technologies like Optical Character Recognition, fingerprint scanners, and facial recognition systems.

I have been using UiPath for almost nine years.

If one of our machines goes down, UiPath will resolve the issue within 24 hours.

The technical support is good.

Positive

While we've experimented with Automation Anywhere, Blue Prism, and Microsoft Power Automate, they lacked UiPath's ability to centralize all our automation initiatives. Choosing the right RPA tool requires careful consideration of cost, functionalities, and the specific features each platform offers.

The cloud deployment is straightforward. The logs are all maintained in the orchestrator. 

The return on investment from automation grows with the number of processes automated. This translates to greater cost and time savings, freeing up resources to tackle new projects that can generate additional revenue.

UiPath is expensive. The license types depend on the deployment method and the number of bots required.

I would rate UiPath eight out of ten. UiPath is user-friendly, easy to learn, and manage.

UiPath introduced communication mining in the last two years. We do use it but the use cases are primarily for the health sector and insurance sector but they have been steadily declining.

UiPath's cloud deployment offers a hassle-free experience – they manage the infrastructure and maintenance, so we don't need to worry about any hardware or upkeep on our side.

Six people in our organization use UiPath.

While running UiPath on-premises with a high volume of bots might involve some minor maintenance tasks for us, the cloud-based option takes care of everything – UiPath handles all the maintenance on their end.

UiPath offers a multifaceted platform, requiring users to learn distinct aspects based on their roles. Developers will delve into coding and automation creation, IT business analysts will focus on process design and optimization, product managers will manage the automation lifecycle, and salespeople will highlight the product's capabilities to potential clients.

In eight years, I have done many different things with the UiPath Platform. I work as a software developer with the UiPath Platform in the insurance industry.

The UiPath Platform has helped meet diverse business needs. It helps in every way possible. Whatever use case I receive, I have always been able to perform with the UiPath Platform.

The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform. The analytics dashboard enables us to showcase what has been done and what has not been done with the UiPath Platform.

There are a few areas in the UiPath Platform that could be improved. The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices.

I have eight years of experience with the UiPath Platform.

The UiPath Platform is stable, which contributes to their continued success.

The UiPath Platform is definitely scalable, which contributes to their continued success.

The customer service and technical support for UiPath Platform are good. They are very quick to respond, and they have a strong support community.

Negative

The initial setup for UiPath Platform was pretty easy, though it depends on the organization.

The setup process depends on your network configuration and how you need to set up the Orchestrator, whether in the cloud or not. For a smaller organization, it could be quick, while for a larger scale organization, it might take longer. Security issues must also be considered. Implementation can take anywhere from a day for a single user to months for setting up a COE.

We have a team of 20 plus people involved with the deployment of UiPath Platform. The team is servicing an enterprise-level organization.

The UiPath Platform definitely helps improve efficiency. It helps save money, reduce time, and reduce errors, though this varies from process to process. These benefits cannot always be quantified as they differ across various processes from small to large. Sometimes the gains are non-materialistic, making them difficult to quantify.

Licensing for UiPath Platform is overly costly, particularly for an unattended bot. They should reduce the pricing to compete with Microsoft Power Automate.

Microsoft provides many different features, which is where UiPath Platform needs to focus its competition. The UiPath Platform has more years of experience and is more robust, working seamlessly with various applications. Power Automate currently has many issues to address, though they perform better in Microsoft environments.

I would rate UiPath Platform nine out of ten overall.

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

Positive

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10.