UiPath Platform Reviews

I have recommended UiPath Platform to our customers who are using it, and we have staff software developers who deploy UiPath Platform on behalf of our customers.

My customers have used UiPath Academy courses, with the free online courses that they register for being the ones that they have taken. UiPath Academy is very beneficial for them.

They get benefits from it by starting to automate their basic processes, which include Excel automation, user interface automation, and API integration. After that, they immediately started on the basic automations.

The features I find most valuable in UiPath Platform are the AI capabilities, particularly any feature dealing with AI, such as document understanding. The AI part of it actually makes a lot of sense, so anything dealing with agentic AI is valuable.

The fact that agentic automation can be done continuously without any human intervention helps to overcome problems and reduces the human errors that come with it, allowing you to handle a large volume of processes.

I think there is room for improvement in UiPath Platform, especially to do more with the various integrations. They could improve from a cost perspective because ideally, the customers that we are positioning to UiPath Platform are really big enterprise customers who can afford it. From a cost perspective, not really from a feature perspective, I see customers shying away and trying other automation tools, including tools like Cloud.

I would like to see more integrations in the future, especially on the cybersecurity part, with more integrations into database and database activity monitoring tools.

I have been working with UiPath Platform for almost four years.

UiPath Platform is stable overall.

UiPath Platform is very scalable.

I would rate their technical support a ten out of ten.

The deployment usually takes about three to four days for the infrastructure setup, which does not take long. What takes long is building the logic, either into the agentic AI or building the logic into the process itself.

I help my customers to implement the product, and the deployment is very straightforward, especially with the SaaS version of UiPath Platform.

I would recommend looking at other automation tools, including Cloud, as I have some customers who are trying out the paid version of Cloud, and it is doing some of the automations that UiPath Platform would be doing. However, UiPath Platform is a bit more expensive.

My thoughts on UiPath Platform's user community are that it is really good, and especially for this part of the market, they have really maintained it because there is a very active user community, with quite a lot of engagement here in Nairobi.

I would recommend UiPath Platform to others, and I have been working in this field of IT for maybe twenty-one years. I give this review an overall rating of ten out of ten.

Our use case involves using the UiPath Platform to automate processes for customers, as I work with different customers. We use it to automate repetitive tasks, such as daily business team tasks that typically take one to two hours.

We have not utilized the AI integration features yet but plan to implement them with the latest version next year. 

We use both attended and unattended automation options in the UiPath Platform. These options have helped in meeting our diverse business needs because before, the business was using manual processes to do tasks, and with attended and unattended automation, they save significant time. We primarily use unattended automation, with customers using it 90% of the time.

The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer.

The analytics in the UiPath Platform help in making decisions, as I am an architect who builds the platform for customers and helps the business team choose which processes will be automated. 

They have free training and it is very easy to use. They provide training through their platform or through partner-led training sessions. Training with a partner in the UiPath Platform takes three days to introduce the platform, while self-paced training takes approximately one to one and a half months. 

In the UiPath Platform, reporting is an area that has room for improvement. I would like to improve reporting by having more detailed information, including logs and robot logs.

I have been using the UiPath Platform for nine years.

The stability of the UiPath Platform is excellent, rating a ten out of ten.

The scalability of the UiPath Platform rates a ten out of ten.

The number of users varies by customer, with one customer having 100 users and another having 200 users. In my organization, I work alone with the UiPath Platform as the architect and process builder, though we have a developer.

The technical support of the UiPath Platform is very active and excellent, deserving a rating of ten out of ten.

Positive

The deployment can be either on-premise or cloud-based, depending on customer preferences. I have deployed it on-premises for nine years. For me, it's easy, but it takes time to deploy it.

A complex architecture can take two to three weeks. A simple architecture can take a few days.

The solution requires minimal maintenance, with major updates annually and minor updates every two months.

The UiPath Platform has saved approximately 50%, though this depends on the customers, with an average 50% return on investment.

It's expensive.

Comparing the UiPath Platform with other automation tools such as Blue Prism, UiPath is significantly better. Power Automate works only with Windows Microsoft products, which is limiting, but the UiPath Platform is the best for automation. Though it is expensive, it remains the superior choice.

I would recommend the UiPath Platform to other users because it is very robust, easy to use, and offers abundant information on the internet along with free training. 

I would rate the UiPath Platform a ten out of ten.

We use UiPath to replicate what medical coders do by inputting codes from certain medical systems into another. It also automates our billing cycle, allowing us to input the codes directly into the insurance billing system to receive payments faster.

Our hospital doesn't get paid if we don't get those codes to the payers fast enough. We wanted to speed up the process of getting paid from insurance companies. A full-time employee can only do so much. 

Many of these people who do medical coding don't have college degrees. They're normal people with a lot going on in their lives, so they can't commit to doing this coding every moment of every day. A person can code maybe 10 to 15 records daily, but the bot could do 50. You also don't need to pay bots or give them benefits and physical workspaces. UiPath enables our organization to be more robust in what we can do. 

The company doesn't currently prioritize AI use cases, but we're trying to get the leaders to prioritize them by showing them the dollar value. AI is growing. Every year, it's getting bigger. 

In healthcare, everything is still on paper. People still fax papers to each other. Doctors have a sheet of paper or a packet of information about a patient that they can't read quickly. UiPath's Document Understanding lets doctors get a document that's already processed, and they can ask it questions.

We are looking to add AI, such as generative AI, but it requires our organization to implement it. UiPath's chatbots and autopilot require UiPath Assistant on every machine, which is challenging because many people use the same machine in the hospital. Everyone knows how to use Microsoft Copilot or ChatGPT. Even a non-technical user can go on OpenAI.com and start chatting. But with UiPath, if you want to use their chatbot or autopilot, you need UiPath Assistant.

My enterprise has been using UiPath since 2021, but my team inherited the solution from another team in 2023.

The solution just went live recently, so its stability is not yet fully determined.

The solution is scalable, as UiPath helped to revamp and update our older systems.

I rate UiPath support nine out of 10. UiPath support is amazing, especially with hypercare.

Positive

We still use Power Automate and UiPath together. Our system is entirely on-prem because some of our hospital systems must be. 

We build and deploy some of the automations in-house, but we also had a parnter build some of our stuff. 

There has been a significant return on investment. The cost of replacing employees with UiPath has shown significant savings. We probably saved $45 million this year, and we're projecting $80 million in savings next year.

UiPath is more expensive than other automation services, but the ROI justifies the cost.

I rate UiPath 10 out of 10. 

We're a food ingredient distribution company that receives documents on ingredients' nutrition, allergens, microbial testing, etc.  We primarily use UiPath to process these documents. It was our proof of concept for using the system initially, and we'll expand it to process invoices and other related use cases.

We operate using an enterprise operating system. It's not a technological thing. It's how you determine project priorities. Soon, we'll set up process mining. Then, the IT team and technology group will decide what we do. Right now, the business units effectively vote on the next quarter's priorities. 

We're a high-tenure organization. The average tenure is 15 years, so we want to avoid growing our headcount. We're continuously growing by 10 to 15 percent annually, so we've had to add enough staff to process the documents. Our primary concern was to stop the increase in staff. Even after we added staff, we were falling behind because they were much slower at processing those documents. 

We get documents from our suppliers and, as a distributor, send them to our customers. If the supplier hasn't sent them, we need to hound them. We were falling behind on our backlog of 250,000 documents. UiPath enabled us to avoid adding more employees. Automation was the way to go. We haven't added any more headcount, and the backlog is going down, but it isn't as much as we had hoped.

The automation has allowed us to provide customers with better-quality documents faster. It has also given employees more time to locate the documents we don't have, freeing them from mundane tasks. It's freed them from the work of typing data on a form into an ERP system. 

We are talking about using it for our environmental and social governance initiatives. We're considering bringing together some of those pieces through automation to track our energy usage or what we've spent on some of the other bits and pieces and have a better ESG profile.

I find the intelligent document processing features extremely interesting. They're fun and represent an actual practical use of AI. There are so many impractical ways to use AI, but this offers a tangible ROI, and you can see its benefits directly. 

There are small issues, such as the Action Center not auto-refreshing. The user has to keep clicking "refresh." It's minor, but if you're waiting for something in your queue, you don't want to sit there and keep clicking. Logging could be improved, and there are a few connectors where I would like to see enhancements, but nothing major.

We started using UiPath in January of this year, so we've used it for less than a year.

The solution is solid, and I've had no issues with stability. The one issue encountered was due to a version change, where the changes in that version were unexpected.

The solution is great for scalability, and we can always add more bots as needed. We haven’t found it limiting at all.

Our experience with UiPath support has been mixed. The responses take a little long, which isn't bad when we only need a question answered. However, our system went down twice, and it took four to eight hours to get our first response from support. If I submit a ticket at 2 pm, I might not get a response until 10 pm. That's still relatively soon, but I might not be paying attention that late at night or be available to respond. 

Positive

We did not use a different solution for document processing before this.

The initial setup was pretty easy and straightforward. It didn’t take much time to get UiPath running.

We implemented the solution in-house ourselves. We do have a partner, Empower dot AI, which we plan to work with on future projects.

We are probably just starting to see a positive dollar ROI versus what we spent implementing UiPath. We only started this in January, and it was fully implemented by late June or early July. Hence, we are still in the infancy phase of experiencing ROI.

UiPath's pricing is reasonable. The model of charging per AI unit makes sense, and the licensing for Action Center and other parts is good. The cost does not seem excessive.

We have been using UiPath for almost the last five years in the industry, where a lot of research development, and clinical trials are happening. Many of the processes are centered around clinical trials, especially around translation. 

Being a global company, we conduct a lot of clinical research involving various languages and regulations. Earlier, we were outsourcing translation services, which presented security and timing challenges. 

With UiPath, we built bots that collect clinical trial documents from various sources and translate them into the desired language, ensuring security and faster delivery. We no longer need to outsource, and translations are now super fast, sometimes within hours.

UiPath has significantly helped our organization by providing solutions that save time and enhance efficiency. It has automated many tasks, allowing our staff to focus on other projects. 

We've built attended bots for research analysts who can now complete tasks while attending meetings. These bots save 5,000 to 8,000 hours yearly, contributing to our overall efficiency and allowing us to save a lot of money. UiPath has also enabled us to achieve outcomes like speed, scalability, security, productivity, and quality.

The user experience that UiPath offers, particularly the ease of use with the Studio's drag-and-drop feature, speeds up development significantly. 

The connectors available in integration services are helpful for quickly connecting with applications like Salesforce and ServiceNow. 

I appreciate the orchestration capabilities and document processing integrations. 

Additionally, the prompt-based workflow-building feature, where you can use natural language to build workflows, is quite impressive.

While UiPath is exceeding my expectations, there is room for improvement, particularly in the studio's performance. Sometimes, it takes a while to open and launch workflows, and this speed issue could be addressed. Additionally, the support could be improved, especially regarding the availability and expertise of support engineers.

We have been using UiPath for almost the last five years.

UiPath is very stable. I have never experienced any bugs in the product.

UiPath has always met our expectations in terms of scalability, as we can scale it across the global enterprise level.

Support is one area that could always use improvement. There have been challenges in getting timely support, especially during emergencies, and sometimes we don't get experienced engineers to solve problems.

Positive

In my career in digital transformation over the last fifteen years, I have used tools like Blue Prism and Automation Anywhere. However, UiPath has proven to be superior because of its ease of use and continuous improvement.

The initial setup of UiPath was straightforward and very quick. It took only a couple of hours to set up the environment.

I handled the implementation in-house with the support of UiPath and have been involved in every phase of the development life cycle, from infrastructure setup to discovery and deployment.

We are saving almost five million dollars every year. Our bots save about 5,000 to 8,000 hours yearly, equating to roughly $5 million to $7 million dollars in savings annually.

The pricing could be reduced as Microsoft Power Automate is becoming a strong competitor. There is a significant difference in cost between UiPath and Power Automate, with Power Automate being more affordable for some automations.

In the past, I have worked with Blue Prism and Automation Anywhere. I find UiPath to be superior due to its user-friendliness and innovative features.

Always explore using AI first, as it is often a cost-effective and simple solution. UiPath's integration of AI workflows in a user-friendly way brings a lot of potential for automation.

My role is Solution Architect and Delivery Lead. We are exploring multiple use cases across different domains including banking, manufacturing, and insurance. Recently, we have been exploring manufacturing use cases, invoice dispute finding, three-way matching, and HR onboarding. We are also trying to automate the end-to-end underwriting flow in insurance.

When discussing the UiPath Platform components, we use Robot, Studio, and Orchestrator by default. We are extensively using Document Understanding for data extractions. For Agentic Automation, we use the Agent Builder and Maestro for Orchestration. We have implemented UiPath Insights at one of the largest banks in Malaysia, which is very useful for understanding transaction and bot status insights. This helps in making decisions based on operational and transaction data insights. The Agentic solution is our AI solution, where Document Understanding uses an AI ML model. For Agentic Automation, we integrate with Large Language Models to achieve end-to-end automation.

UiPath Platform is one of the top leaders. When developers are asked which tool is convenient for RPA development, they choose UiPath Platform. It provides extensive development options and is very convenient from a developer perspective. In terms of low-code, no-code capabilities, it competes with Power Platform and Automation Anywhere. The main area for improvement is pricing, as people are moving towards Power Platform due to license pricing considerations.

Regarding technical support, I would rate it 6 or 6.5. Previously, they provided excellent support, but now the support quality varies based on the client's license tier. Clients with fewer licenses receive support only through email. For critical errors, we may receive an initial email response within two to three hours requesting basic information, but resolution can take one to two days. This is a significant change from their earlier approach.

I have been using the solution for five to six years.

In terms of stability, I would rate it 7.5 out of 10.

The scalability rates at eight out of 10. We can expand whenever required. It is best suited for medium-scale to large-scale companies. Due to pricing considerations, especially in India, low-scale companies often prefer Power Automate.

By default, we implement both attended and unattended options. UiPath Platform is best described as a low-code, no-code platform. The Agentic Automation is completely no-code when creating agents. For robot development, it provides extensive options with low-code capabilities. For complex Excel automations or other automations, UiPath Platform offers numerous options compared to Power Automate. We can easily integrate VB code for string manipulations and complex Excel automations. The platform excels in debugging and selector fine-tuning for web automation or UI automation compared to Power Automate. We are a UiPath Platform partner. Overall rating: 7.5 out of 10.

I mostly use the UiPath Platform for robotic automation.

We use both attended and unattended automation options within the UiPath Platform. The unattended automation is good, but we have some performance issues with some of the systems we are working on. However, it fulfills the purpose for our work.

The best features I appreciate about the UiPath Platform include the ability to enable some components to be used, as well as the dashboards for logging and the bots' performance after deployment. It is also easy to use.

I assess the impact of the analytic capabilities on my decision-making process positively, as we provide this for customers running their business to see how much they're saving on efficiency or I advise them on the best use cases to invest in.

We haven't worked much with AI features, but I am looking for some features there. Overall, it provides us with what we need the most. 

They can perhaps make the customizations and configurations for reuse easier for the developers, as it would help to expedite things.

I have about four or five years of experience.

We do not have downtime with the UiPath Platform, although we may have some minor issues or unhandled exceptions, but it's fine. I can say that we do not have downtime. I would rate the stability of the UiPath Platform as a nine out of ten.

The UiPath Platform is fulfilling the purpose so far. We don't have issues.

In my organization, around 150 specialists work with the UiPath Platform. Most of our clients are enterprises in care services or telecommunication.

I would rate the UiPath Platform's technical support an eight out of ten.

Positive

I didn't do its deployment myself, but from the feedback I get from the team, it's fine. It's not complex.

For my clients, the average deployment time is days.

It is based on the use case. If the use case needs several bots, it gets expensive.

I find the UiPath Platform much more efficient and easier than Blue Prism, and it offers many more features than Power Automate, so it strikes a perfect balance.

I would rate the solution an eight out of ten.

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

Positive

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10. 

Our communications company intends to use UiPath and AI to determine the best fit and time for commercials based on the customer's usage and payment for the spot. We haven't fully deployed AI, yet. It's becoming more critical to leadership, but we're still doing testing and researching

Our goal with AI is to significantly reduce the manual effort needed to determine where to place ads. We don't have enough human resources to place spots around the clock, so we want UiPath to fill in the gaps by augmenting existing staff without hiring people.

Our leaders and stakeholders are pleased with the RPA results and want to expand our usage. We're still waiting to implement AI. 

Orchestrator is the most valuable feature.

UiPath could improve on-prem availability. I would like to see a load-testing feature, but that's coming.

We have been using UiPath for about three years.

We've never had any issues with stability. 

We just keep adding bots and have not encountered any problems expanding.

I rate UiPath customer service nine out of 10. Overall, it's been great, but in a handful of cases, we've dealt with someone at support whose ability wasn't quite where we wanted it to be.

Positive

We previously used Pega, but our leaders decided to switch to UiPath 

I can't quantify the amount of time we've saved with UiPath, but we've reduced our headcount by about 10 percent. We're not laying people off, but we can backfill employee positions with automation as they leave.

UiPath is perceived as more expensive, but it's pretty close when you break down the licensing model and look at how much competitors charge per connection. We've done the analysis.  

I rate UiPath nine out of 10 because we can't use the cloud stuff yet. If we were on the cloud, I would give it a perfect 10.