UiPath Platform Reviews

I have been using UiPath Platform for the past two years, which was my first product that I used.

I perform business process automation using UiPath Platform, and there are a variety of business use cases such as many sub-use cases under the P2P cycle and order-to-cash cycle. I majorly work on SAP-based automation use cases using UiPath Platform and I have also used it to perform UI automation as well. One example is SAP invoice processing automation, which I worked on using UiPath Platform. The process started when invoices were received through email; UiPath Platform picked them up and used Document Understanding or OCR to extract fields such as vendor name, invoice number, invoice date, PO number, and many fields. The automation performed business validations checking whether the PO existed and whether the vendor matched. For invoices processed automatically, UiPath Platform would interact with SAP to update and create relevant transactions, using MIRO transaction code to post the invoices, followed by an automated payment run. All SAP automation used click-based UI automation and for invoice extraction, I used Document Understanding. For exceptions, we routed to an Action Center for human validation, and once resolved, the workflow continued automatically. From an architecture perspective, I separated it into a dispatcher-performer model, with the dispatcher handling intake and queue creation and the performer processing queue items and interacting with SAP. The main benefit was reducing manual data entry and making the process more consistent while keeping a human-in-the-loop workflow for low confidence or exceptional cases.

Beyond invoice processing, I have mainly used UiPath Platform for end-to-end business processes automation, including document processing and exception handling for various business rule exceptions. In my daily work, I work across the full automation lifecycle, starting by understanding business processes and identifying steps that can be automated. I build workflows in UiPath Platform, integrating it with applications such as SAP, email, Excel, and web applications for various automations. I also utilize Orchestrator queues for scaling or distributing processes, which is an important feature in UiPath Platform, along with intelligent document processing. Recently, I have also been exploring Gen AI and Agentic AI POCs using the Agent Builder and many AI capabilities UiPath Platform provides.

The invoice processing has resulted in around 40% cycle time reduction and about 30 to 40% cost reduction, making a major business impact. Humans can now focus on more complex tasks that require intelligence, leaving routine tasks to automation.

With significant cycle time reductions, we can investigate business processes to identify new automation opportunities for existing business scenarios, helping clients automate their processes as well. We are focusing on evaluating whether tasks are suitable for automation, require AI, or need human intervention, steering our business towards automation or autonomy.

I value most features in UiPath Platform; if I had to pick a few, I would choose Document Understanding, as this was one of the most valuable works in my previous projects. It incorporates OCR and invoice classification, triggering different workflows based on document type. Additionally, Orchestrator is a significant advantage that allows me to schedule jobs, manage queues, and monitor executions, handling credentials in the credential store as well. The Action Center supports human-in-the-loop processes, and its integration capabilities are a major advantage, providing connections with SAP, Excel, Outlook, databases, and web applications. UiPath Platform also allows HTTP-based automation, enabling direct API calls. One other strong point is UiPath Platform's AI and Gen AI capabilities, which combine traditional deterministic automation with AI processes, making it a top platform for end-to-end automation including intelligence.

Document Understanding has had the biggest impact, particularly in invoice processing which is major in any business, as many processes involve invoices or semi-structured documents. Traditional RPA works well for structured data, but invoices can have varying layouts so Document Understanding allows for OCR to classify and extract data correctly, leading to significant improvements in cycle time and cost reduction. Clients previously processed around 50 invoices manually per day, and now the automation significantly reduces costs since bots handle most tasks while humans validate results and manage exceptions.

The cost model needs improvement, as there are many open-source automation tools available. While UiPath Platform is a low-code, no-code tool providing comprehensive capabilities, the pricing is on the higher end. Clients with a smaller volume of invoices may not choose UiPath Platform Document Understanding for processing due to costs.

In UiPath Platform AI Center, more configurations for AI agents are needed, such as options for embedding models and selecting chunking strategies, as these details can significantly impact the development of better AI agents for customers. Overall, I have not faced major issues using UiPath Platform.

I use UiPath Platform to get Excel data, and from that Excel I need to integrate my solution with external vendors through API and with the result, I need to update that Excel and provide it to my business partners in other departments as a result of that.

Currently I am working with Document Understanding, but I'm facing some challenges as Document Understanding is not able to figure out signatures which are already there, but not in the particular box which I have designed. So that is why my use case is working for around sixty to seventy percent and failing for thirty percent of it. Consequently, I need to switch to AI and I need to burn tokens, which is a pain point.

I find scheduling to be the most valuable aspect of Orchestrator, and monitoring is, of course, a big plus point.

UiPath Platform positively impacts my organization as it eliminates the complexity of the processes and basically solves the mundane process which my associates used to do.

I think some video guidance and video tutorials would be great.

I would rate the customer support a ten.

UiPath Platform positively impacts my organization as it eliminates the complexity of the processes and basically solves the mundane process which my associates used to do.

The solution has reduced human error and freed up employee time, positively affecting my business as my associates can do more valuable tasks now.

I am happy with UiPath Platform implementation and the product and features it offers.

UiPath Platform is the best in the market.

It is quite scalable.

UiPath Academy is the most useful source of knowledge and information; I got to know Document Understanding and how I can implement it.

I view UiPath's user community positively.

I give this review a rating of seven.

My main use case for UiPath Platform involves REFramework concepts, web automation, PDFs, and Excel automation, and email automations. For web automation, I used the TLM exception handling process where we logged into the application and cleared exceptions for previous business days in the TLM application. For this, I employed REFramework and the queue item concept as a transaction item.

UiPath Platform offers excellent features including Orchestrator, Agentic, AI units, document understanding, web automation, modern design, REFramework, and Orchestrator concepts with handling process jobs and triggering API triggers, queue triggers, and time-based triggers. Modern design REFramework adds value to my work because Agentic is not yet started in our project. Document understanding, Action Center, UiPath Platform web app, and apps are also very good. Features including Generative AI, Cloud Native, and Agentic concepts are easy to understand, reduce human intervention, and are time-effective. UiPath Platform has reduced errors and achieved 100% accuracy, time savings, and cost-effectiveness.

I believe UiPath Platform can be improved regarding the complexity of using the AI units. It would be beneficial to have a free trial and proper documentation to understand their use. Additionally, UiPath Academy videos need improvement in clarity and explanation, as they are currently too fast-paced and high-level, making it difficult for new learners to follow.

I have been using UiPath Platform for six to seven years, exactly six years.

The customer support is approachable and helpful. Whenever we face challenges with certification or have queries related to new advanced features, they schedule a call according to our time zone and provide responses.

I previously used Blue Prism six years ago. My journey in RPA started with Blue Prism, but the client switched to UiPath Platform, and I stayed with UiPath Platform since then.

While I don't have exact metrics because I am not a solution architect, I can say that the time saved and fewer employees needed show positive ROI. By learning UiPath Platform and gaining expertise, employees can improve efficiency, reducing the need for manual work.

The pricing, setup cost, and licensing details are unclear. We are yet to get more details on that.

I evaluated Power Platform, UiPath Platform, and Automation Anywhere. However, I found UiPath Platform easier to understand and more user-friendly, which made it my choice.

My advice to others looking into using UiPath Platform is to learn it. UiPath Platform is a really good tool that can help you gain expertise and build a career. Compared to other automation tools, it is very easy, and it is getting more vast. With Agentic included, we will have a bright future. I want to emphasize the need to improve UiPath Academy videos and content for new learners. Additionally, agent AI concepts including how to buy the license and usage of the AI units for the initial days, and consumption of free AI units need to be provided. I would rate this review as a 9 out of 10.

The most valuable features I find in UiPath Platform include orchestration, which can be used widely to orchestrate UiPath robots, UiPath agents, and human in the loop, as well as agents and robots from other technologies, allowing me to manage all agents, humans, and robots on the same platform.

The second feature is the possibility to make the human in the loop, enabling validation at a particular step, and the third feature is that now with Agentic, I can develop without having necessary good skills in development, as I can create good agents and robots just by prompting.

I see weaknesses in UiPath Platform, particularly the model of licensing, as the enterprise level is currently at $40,000,000, which is not feasible for all client segments, especially since the majority want to start small and then adopt the tool step-by-step, but are obliged to pay $40,000 just to access the platform without robots.

To make UiPath Platform better, it would be beneficial to integrate more models, allowing the possibility to create my own models in terms of Agentic and AI, which is very important. Additionally, while we do have a governance layer in orchestration, it is not very mature at the moment.

Overall, I have been dealing with UiPath Platform for nine or ten years, having worked with the tool at two previous companies, and after I joined my current company, I have worked with it for one year.

There is still room for improvement in terms of stability, performance, capacity, features, and maturity.

I would rate the technical support provided by UiPath as very good, especially in terms of robotic and Agentic, as I do not need very extensive technical support since it is primarily about migrating or upgrading licenses, while other necessary support is included in the training.

I find it easy to deploy UiPath Platform now, as it is much easier than before when installing Orchestrator, robots, studios, and ensuring communication among them was very complicated, especially for high availability, but now there is a really easy way to install it without any issues.

If we discuss competitors, I should split them into two categories: robotic and Agentic. In terms of robotic, I can mention Automation Anywhere, Blue Prism, and others, but they are not at the same level due to factors such as availability of resources, as it is easier to find someone who mastered UiPath than someone with Automation Anywhere or Blue Prism.

Regarding Agentic, the major competitors currently are specific ones such as Salesforce, SAP, and others that have already integrated Agentic into their platforms, making it difficult for UiPath to convince customers to adopt UiPath Agentic.

When I talk about Agentic automation, I can say there is a big difference between robot automation and Agentic automation, as I can do both in UiPath Platform just by prompting.

I think UiPath Academy courses are well done, as they have been for eight or nine years, and it is the only platform I use for my teams to train them, making it widely sufficient for them to be autonomous on UiPath.

Currently, UiPath Platform offers robotic capabilities, and while there is the option for on-premises deployment starting from April, there are no clients using the on-premises system yet; especially since major clients are in Dubai where there is a data center, it is challenging to convince the public sector to adopt a cloud solution, which is a significant issue at the moment.

I think UiPath user community is good, as they are very active.

UiPath Platform is widely adopted in my region, but I believe it should be promoted more.

I would rate this review an eight out of ten.

My primary use cases for UiPath Platform are around investment type data, where we normally work with business units needing to pull in data where an API is not readily available. 

We have not started testing use cases as we are governed heavily by compliance, and we have what's called an RAIC council, so anything involving AI or LLMs has to go through them. We submit an intake form and wait for approval before we can start working on it. 

That being said, we have two potential use cases that we've already submitted the request to start testing out agents and AI within some workflows. I can share some details about those use cases, which are really centered around extracting data from very unstructured documents, as the structures frequently change quarter over quarter, making it quite complicated.

I have realized benefits utilizing UiPath Platform, and specifically, this year alone from January until last week, we have saved about $650,000 for the firm, with close to 5,000 hours saved by diving deeper into pulling investment data.

The features I find most valuable within UiPath Platform are the logging and controls, and the ability to bring value to the firm extremely quickly due to the low-code, no-code functionality. 

The biggest benefit I've seen from UiPath Platform Academy courses is the understanding of the REFramework, which is critical for proper coding, exception handling, and routing to support groups. My engineers with engineering experience often fly through the first part, but pause at the REFramework, where I explain the importance of mastering it.

Understanding the REFramework allows the firm to properly implement try-catch systems and route exceptions effectively, which is beneficial for ensuring everyone can jump into code they didn't deploy and understand how it flows together. It sets the framework within the company to support development and maintenance. If implemented correctly, it will not break and will bring stability to the process.

I am part of a UiPath Platform user community. Being part of the community allows me to network with other firms, share challenges, wins and losses, and seek support whenever I'm stuck with something, which is valuable for problem-solving. This exchange of information helps us to not divulge proprietary information while still offering support.

I did not find support helpful.

I have been using UiPath Platform for about five years.

UiPath Platform itself is very stable while the instability lies in the architectures it interacts with, meaning issues can arise from the VMs and networks managed by different teams, yet overall it is very robust and reliable. The underlying infrastructure causes the perception of unreliability, but removing any VM or network issues reveals no significant problems.

UiPath Platform scales very well with our growing needs, particularly with Gen 3 Windows 11 servers, making it much easier to add more instances and resources compared to the previous architecture.

I have used UiPath Platform support before. I did not find them helpful at all. The support team often cannot understand custom automations we've built, which limits their effectiveness; for instance, when I reported a simple issue about elements not being recognized, they responded with "It works on my end," which was not helpful. I would have preferred support to offer a screen share to truly understand my situation rather than leaving me to figure it out alone.

I would rate UiPath Platform support a seven out of ten. The support would be a ten if they were proactive in testing requests on their end and offered follow-up communication, lending customers guidance rather than leaving them isolated.

Positive

We considered UiPath Platform alongside Blue Prism and Automation Anywhere, and we chose UiPath Platform because it seemed more user-friendly and easier to adopt.

When I first started in RPA, we did not fully understand what we were getting into. We had heard of the RPA technology and decided to go with UiPath Platform because it is best in class. Once we began developing our first use cases, the value became clearer, especially related to ROI from saving hours and dollars.

The architecture of the robots themselves was not hard for me to deploy, as I did not focus on that aspect.

From January until last week, we have saved about $650,000 for the firm. That's close to 5,000 hours saved by diving deeper into pulling investment data, which elevated the ROI.

I do not control pricing, setup costs, and licensing of UiPath Platform; that is handled by someone else.

We have not used any other tools, however, we do have Power Automate for small use cases. The right tool for the right process is our approach; however, our major processes are all within UiPath Platform because of its robust capability to log, control, and orchestrate.

I do not yet utilize agentic automation capabilities or agentic AI from UiPath Platform to achieve those, as it's strictly all RPA for now. We are in the process of trying to start developing more agentic, less RPA, and more agent-type workflows. We've been looking forward to having the capability that Maestro offers for case management, which will be a huge game-changer for my firm, as we've been searching for a suitable tool for two years.

Our enterprise firm does not require certification for engineers, however, within our investment side, it's a requirement. I had my advanced developer certification years ago, and all of my engineers have their certified engineer certifications. Anyone joining my team has to go through the academy and prove completion of the certification.

My advice for someone considering UiPath Platform is to clearly understand RPA, agentic work, and assess interoperability with other external systems before choosing a platform, as UiPath Platform typically comes out on top. I'm optimistic about future developments. I appreciate UiPath Platform allowing us to use our own LLMs, so thank you for that flexibility. 

I have rated UiPath Platform ten out of ten.

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

Positive

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs. 

My main use case for UiPath Platform is AR and AP automation.

A specific example of how I'm using UiPath Platform for AR and AP automation is batch posting of customer payments.

The best feature that UiPath Platform offers is ease of use. What makes it easy to use for me is the interface.

UiPath Platform has impacted my organization positively as we were able to free up time to do more important things.

We have saved over 2,000 hours, allowing my team to focus on important things now.

I do not have any changes or recommendations for how UiPath Platform can be improved.

I have been using UiPath Platform for two years.

UiPath Platform is stable.

So far, UiPath Platform has been very scalable.

I have not needed customer support yet.

I have not previously used a different solution.

I do not handle the pricing, setup cost, and licensing.

We were able to reduce headcount by one so far, indicating we have seen a return on investment.

UiPath Platform has reduced human error and freed up employee time, as we were able to reduce headcount and focus on more complicated issues.

Before choosing UiPath Platform, I did not evaluate other options.

My advice to others looking into using UiPath Platform is that I would definitely use it, as it has provided a lot of great opportunity.

I have not used UiPath Academy courses, so I do not have any benefits to share from that.

I have not used UiPath's user community, so I do not have thoughts on the value I gain by being a part of it.

I do not use agentic automation with UiPath Platform.

I would rate this review a 10.

Initially, we started with Robotic Process Automation, and now we are looking at UiPath Platform's Agentic AI offering.

We use the Orchestration capability of Agentic AI.

For an operational implementation for a healthcare customer, we implement the development of bots and put them into production, and for those processes, we use Orchestration primarily.

The features of UiPath Platform that I find most valuable include Intelligent Document Processing, automation capability, and Robotic Process Automation, the initial offering, along with the integration with standard applications or legacy applications, which I found most useful with our customer.

For a healthcare organization where we have implemented UiPath Platform on revenue cycle management, we have seen invoice processing that was initially taking around 120 days to complete and get the revenue from insurance payers and providers due to documentation lag and missing details. With Intelligent Document Processing and process automation, we could bring that down to 60 days, which has helped the customer manage their cash flow. On the resources side, the productivity of resources has increased; we used to conduct back office operations with 500 resources, and now it requires only 300 resources to do the same work.

With UiPath Platform, I have seen the new Agentic AI product, so after evaluating it, I will be able to work on improvements. However, I wanted to mention that there is some improvement needed; we are not able to implement those Agentic AI features properly into the production environment, and the voice quality aspect of the voice bot part was not fully utilizable.

I have been using UiPath Platform for the last five years.

I have evaluated or used other RPA platforms and competitors.

We have started using Agentic AI, but not to a fuller extent.

We are verifying or testing Agentic AI's ability to extract data points, and I do not have specific metrics to report on that at this time.

UiPath Platform is very user-friendly, and developers are able to connect or integrate with multiple systems, getting data or submitting data to third-party systems, which has helped them significantly; the development effort is reduced, typically.

My teams and I have used UiPath Academy courses.

The biggest benefit I have seen from using UiPath Academy courses is that when we are training or creating skilled resources on UiPath automation, it helps us expedite getting talent that understands the technology and who can quickly work on newer platforms.

With the user community, we understand what different features other organizations are implementing, and in case we face challenges, I can get help from the user community, which I have found beneficial.

I would say UiPath Platform's ability to connect or integrate with a platform is more robust than other competitive products. I have not used the new products that have been deployed, but the Agentic AI capability was less developed prior to this, and based on what I saw recently, I will need to try it and then I will be able to comment further.

My experience deploying UiPath Platform is that it is very user-friendly, and I did not encounter challenges in implementing it.

I would rate this review a 10.

My main use case for UiPath Platform is automating manual reinsurance processes.

A specific example of a manual reinsurance process I've automated using UiPath Platform is adding many records manually, but with UiPath Platform, we can automate it and have everything added very quickly.

Regarding my main use case for UiPath Platform, it can be transferable to different clients depending on their specific needs, so one use case can be transferred between many different purposes.

The best features UiPath Platform offers are UiPath Maestro and Coded Agents.

I use Maestro and Coded Agents because business analysts can build out the flow, and it can be transferred to the developer team to put that into production, making them valuable for my work.

UiPath Platform has positively impacted my organization by saving a lot of time for the manual work, and other work can be dedicated to other users.

I can estimate that a process that takes five hours a week can now be done in five minutes, showcasing the time I've saved since using UiPath Platform.

UiPath Platform has reduced human error and freed up employee time, which has affected my business positively because a lot of the manual work requires a lot of time, and with UiPath Platform automations, I saved a lot of the manual efforts.

An area where UiPath Platform can be improved is by integrating more AI capabilities.

I give UiPath Platform an eight because of the improvements that need to be made, for example, the AI integrations.

Regarding UiPath Platform's AI capabilities, I think its governance and security are challenging because it's harder for the insurance field since we have more sensitive data.

We handle those governance and security challenges with UiPath Platform by being careful of the information we feed it, such as sensitive personal information.

Regarding UiPath Platform's AI capabilities, its accuracy and reliability of output are pretty accurate.

I usually verify the accuracy of UiPath Platform's output by comparing it to the manual work to see how accurate the data is.

I have noticed that UiPath Platform could use improvement in the UI functionalities and the layout of the websites.

I have been using UiPath Platform for two years.

UiPath Platform is stable.

UiPath Platform's scalability is good, as we can leverage the current RPA solutions to build more effective results.

The customer support for UiPath Platform is good because people are really reliable and respond pretty quickly.

I would rate the customer support a 10 on a scale of 1 to 10.

I did not previously use a different solution, as this was our first solution.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty straightforward.

I have seen a return on investment, as we have fewer employees needed and money saved.

Before choosing UiPath Platform, I did not evaluate other options, as this was our first option.

My thoughts on UiPath Platform's user community are that it's very good because the online forums discuss the current challenges that people are having.

My advice for others looking into using UiPath Platform is that it's very flexible, so give it a try.

I would rate UiPath Platform an eight on a scale of 1 to 10.

My main use case for UiPath Platform typically involves automating business processes, especially repetitive tasks like updating similar details for thousands of records.

One specific example of a business process I've automated with UiPath Platform is for a utility company where the bot downloads documentation from the CPUC, which is the California Public Utility Commission, and places it in a certain folder, which frees up a lot of manual effort to get those reports.

That is one of the use cases I have for UiPath Platform, and we have hundreds more in varying complexity, but the one I discussed was one of the simpler ones.

The best features UiPath Platform offers include the new Autopilot feature, which seems like a useful tool moving forward, and although we have it available, we haven't made great use of it yet, but I hope to incorporate it into our workflow to speed up development and delivery.

I see the Autopilot feature helping my team in the future by simplifying the initial getting started process with REFramework, particularly if it can ingest our business process documents and create a basic workflow to facilitate additional tuning and detail refinement, which could improve our delivery timelines.

I also want to add that I heard about the upcoming Autopilot for Orchestrator feature, which I think will greatly simplify routine tasks such as job creations and troubleshooting exceptions.

UiPath Platform has positively impacted my organization by providing cost savings in terms of deferred effort, as routine repetitive processes that are time-consuming have been automated, leading to low exception rates that deliver good long-term value.

For one of the processes, I estimate we reduced manual effort by about eighty percent by automating with UiPath Platform.

I believe UiPath Platform can be improved by clarifying the licensing model for unattended licenses, as we recently encountered conflicting information regarding this aspect.

I would also suggest more clear documentation around licensing to aid in planning future automations.

I have been using UiPath Platform for more than four years.

After moving to the cloud, UiPath Platform has become much more reliable with no significant issues or downtimes recently.

UiPath Platform does help with scalability, although our local setup may not permit quickly adding more robots due to permission requirements; however, once implemented well, it scales effectively.

I have had a good experience with UiPath Platform customer support.

We have been using UiPath Platform for several years without using another solution; we considered Microsoft's Power Platform, but it appeared more suited for simpler tasks, while UiPath Platform works effectively with a broader range of applications.

My experience with pricing, setup cost, and licensing for UiPath Platform has been fine; though I was not directly involved in licensing and costing, I know the setup for connecting private cloud elements for credential storage required effort, but everything has been working properly since.

I believe our return on investment is primarily seen in the time saved; transitioning from on-prem to cloud has improved reliability and uptime significantly, especially compared to the issues we faced earlier.

UiPath Platform has reduced human error and freed up employee time, which has positively affected our business.

Orchestration using UiPath Platform keeps things consistent and reduces errors that different employees might introduce, and it indeed allows us to focus on more meaningful tasks as the repetitive ones are done less often.

I use UiPath Academy for trainings, which are helpful to get started on new features and to better use existing functionalities while exploring the possibilities of upcoming features.

I utilize the community forums when facing specific issues, as they provide valuable guidance from other users who have solved similar problems, helping me resolve issues more quickly than if I were troubleshooting alone.

We haven't made much use of agentic automation yet, but we want to leverage its capabilities for new projects, expecting it to provide more value by reusing existing RPA and other components.

My advice for others considering UiPath Platform is that it is a great low-code product suitable for anyone to start automating, even business users with simple tasks, as it allows for gradual progression to more complex use cases.

I had a good experience at the UiPath FORWARD conference and hope to attend similar events in the future.

I found this interview well-paced and effective.

I would rate my overall experience with UiPath Platform an eight out of ten.