UiPath Platform Reviews

Regarding the agentic automation of UiPath Platform, I started using it and I'm learning on it. I'm trying to certify also on the agentic automation part and also working with Maestro Suite. I think that agentic automation is a huge buzzword. Everybody wants to understand and know what agentic automation is, but at the end of the day, it is somewhat more cumbersome to sell solutions based on agents rather than selling solutions based on classical RPA because everybody is interested, but when it comes to relying on agents performing an entire workflow or an entire process, customers are somewhat more cautious about these options and they prefer to go with classical RPA solutions.

The biggest benefits that I have seen from UiPath Academy are the speed of knowledge improvement, which was very useful for me to hit the ground running when developing with UiPath Platform.

The features I have found most valuable in UiPath Platform include the possibility to orchestrate directly from the web and the cloud automation site, which was the first feature I used and it differentiated among the other competitors. Also, community development was very useful at the beginning because the community license was free to use and let me learn how to use UiPath Platform. All the part related to UiPath Academy is really useful for a new developer.

I see huge potential in this part, also because they are creating this integrated platform, which is really useful because before agentic automation and the Maestro platform integrated with UiPath Platform, you needed to have several different tools working together, maybe any other platform orchestrating agents or connecting to LLMs. Now, the Maestro platform is really useful because it provides an integrated platform for agentic automation development. From a technical perspective, it is really promising. My only concern is that customers are probably not yet ready to fully understand and fully rely on agentic automation.

UiPath Platform's approach to coding and agent integration compares to other platforms, but it is not very much different than any other platform because, at the end of the day, the structure is the same. You have this workflow creator, and it is integrated. They try to make everything as low-code as possible, the same as many other competitors, but if you want to have a real agent working properly, you probably need to code some actions. Their approach is to be as low-code or no-code as possible, even though they provide the opportunity to code and use .NET or Java or whatever language you want to customize the behavior of the agents.

The only thing that I can point out about UiPath Platform is the frequency of upgrades to their structure. Sometimes they are somewhat too aggressive, and you lose track of what they are doing because they have very frequent updates, both on the Orchestrator side and also in the robot. It is a very good policy because they tend to upgrade and improve their products very frequently, but sometimes it is somewhat uncomfortable for a developer or a solution architect to keep track of all the changes and the updates they implement, and you sometimes waste time trying to understand what they did and where your configuration was before they improved.

I do not think any other features should be added in the next release of UiPath Platform. I do not have any other suggestions for them. There are small technical improvements, but there are no features in the broad term. There are many small improvements that sometimes I also share with the community or with the appropriate site for improvement, but there is no big chunk of features which I feel is missing.

Regarding agentic automation, I know agentic automation, but I'm still learning. From classical RPA, which is the one I use, I would say that nothing is missing.

I have been working with UiPath Platform since 2017, so it is almost 10 years.

I evaluate the technical support by UiPath as very good. I think it is a nine to 10 because I am also a consultant and solution architect and I've been working with several other customers, third-party customers, and I do the maintenance for the robots I build. I had the opportunity several times to get in touch with the support from UiPath, and they are very straightforward, responsive, and knowledgeable. I am very satisfied.

The initial setup of UiPath Platform is straightforward. This is probably one of the best features they have because especially with UiPath Cloud Automation, the initial setup is really straightforward.

You just need to have one or more virtual machines where you can install the robot, and then all the setup is really straightforward. You do not need any technical experience. If you choose to go with UiPath Cloud Automation, you also do not need to have any architecture or any other technical stack like SQL Server or web servers. It is all integrated into UiPath Cloud, so it's just a matter of clicking some buttons and everything is set up for you. It is very straightforward.

My experience with the pricing, licensing, and setup cost of UiPath Platform is something that I usually do not manage directly because there are other people who buy licenses, and I do not resell licenses. I know that at the beginning, UiPath was very cheap, cheaper than the competition, such as Blue Prism. Recently, they raised their prices somewhat and now customers are going to understand and to question the benefits and the cost-benefit ratio, while three or four years ago, it was not a question at all.

For what is my understanding, I do think UiPath Platform is the best option on the market thus far. Of course, I do not know all the possible software and tools on the market, but related to the three major competitors, UiPath Platform is the best. It is better than Blue Prism, it is better than Automation Anywhere, which I know quite well. If you want to put the Power Automate platform from Microsoft as a competitor, it is better also.

Regarding competitors such as Automation Anywhere or Power Automate or Blue Prism, I do not think they have any advantages or that UiPath Platform can learn anything from them. This is because the RPA world is really competitive, and whatever feature some of the competitors build, it is pretty much soon copied or made available also from other competitors. This is related to what I was saying before about the frequency of updates and improvement because they improve very quickly because the market and the competitors are quite working fast on the features.

Overall, I would rate UiPath Platform from my experience as a very high rate. Everything can be improved, but probably an eight or 8.5, 8 to 9 out of 10 because perfection is not of this world.

My main use case for UiPath Platform is quality assurance testing and business process automation. For quality assurance testing or business process automation, I test hardware such as mobile phones or laptops to make sure deployments are working as expected.

The specific feature in UiPath Platform that stands out to me the most is its integration. The aspect of the integration that I find most valuable is its expansive API. UiPath Platform has positively impacted my organization so far by allowing us to decommission our legacy platform, Jenkins. Moving away from Jenkins has resulted in time savings in terms of patching the Jenkins platform manually and has reduced hardware requirements for supporting the system.

I am not sure how UiPath Platform can be improved. I do not have any additional comments about the needed improvements at this time. UiPath Platform has not yet reduced human error or freed up employee time, as we are still completing our migration from the old system to UiPath Platform.

I have been using UiPath Platform for one month.

UiPath Platform is stable so far.

UiPath Platform should be scalable, but since we have not been fully onboarded yet, our plan is to scale, and we will learn more about this in the next six months.

Customer support for UiPath Platform has been great. I would rate the customer support of UiPath Platform a nine.

I previously used Jenkins before UiPath Platform. It was an open-source solution that was hosted on-premises.

My teams have used the vendor's UiPath Academy courses, and the biggest benefits we have seen include the ability to onboard more effectively, leveraging the academy to learn, and we will likely use the academy to help onboard other team members as it provides a very structured way of training rather than having to find materials online and read them.

My experience with pricing, setup cost, and licensing for UiPath Platform was a good one, as I thought it was a well-priced product.

I evaluated other options before choosing UiPath Platform, including Excel Q.

Regarding UiPath Platform's AI capabilities, its governance and security is the first phase of our operational work as it is the most important part to make sure we can scale this platform across multiple teams for use.

I do not yet know about the accuracy and reliability of UiPath Platform's output; it is something we will need to test and determine how that works for us.

I have not yet explored the user community of UiPath Platform, but I am starting to look at that today.

I plan to use agentic automation with UiPath Platform, but currently, we are still learning more about it. For agentic automation, I am planning to use it for testing. By leveraging agentic automation for testing, I am hoping to achieve faster test cycles.

My advice to others looking into using UiPath Platform is to make sure you understand your vision and strategy before investing in a product like UiPath Platform, and once you have invested, start to build your team around the strategy and vision that you have for automation. I would rate my overall experience with UiPath Platform a nine out of ten.

Public Cloud

Other

My main use case for UiPath Platform is mostly related to documents like classification and context grounding, extracting and mapping information.

A quick specific example of a process I have automated involves extracting documents that come through one of the Vetra four components, where the documents are downloaded, and I extract the policy number and also make a traditional match of the keywords and classify the document type, and then route it to that policy number so that the document is attached to the correct policy number. In this process, I extract the policy and also classify the document type.

The best features UiPath Platform offers include the orchestrator, IXP, intelligent document processing, and the insights. Apart from these three, the few functionalities and new packages that were pushed to UiPath Studio are helping a lot while developing the code. In few areas, it is easy for accessing the autopilot and getting the issues fixed in Studio. Lastly, the new features including the video recording and looping the failed records capture the recording and show me what the issue is when working with the UI-based automations.

Out of those features, IXP has made a very big difference in my daily work because it made it easy to identify the exact details. One of the use cases where I have to identify the mortgage details in PDF documents demonstrates this well. The document consists of different addresses, names, loan numbers, and all the details, but IXP helped to identify only the mortgage-related details even though there were five to six different addresses, different names of banks or insurance companies, and others present.

UiPath Platform has positively impacted my organization by helping in reducing the time of few processes by routing the documents to the correct team of customer service so that the claims keep on moving and things get progressed. This was a good benefit for the organization, and their representatives who are working on this got time to work on more productive things rather than the repetitive manual work.

I can state that one of the processes completed close to one hundred and fifty thousand transactions last year, so it was a huge one.

UiPath Platform could be improved by getting more insights, such as implementing calculations and agentic things if there are any failures for the UI-based applications so that the developer does not need to look into the issues and the agent could figure it out.

I have been using UiPath Platform for a couple of years now, maybe five plus.

UiPath Platform is stable.

UiPath Platform's scalability handles growth well for my organization.

Customer support for UiPath Platform is good, and I have had positive experiences with their support team.

I have been using UiPath Platform from the start, so I did not switch from any other solution.

My advice for others looking into using UiPath Platform is that it is the most reliable tool for automation. I chose nine out of ten because there is still room to develop and grow the features that are not yet available. I found this interview to be good, and I do not think anything should change for the future. I gave this review a rating of nine.

Public Cloud

Amazon Web Services (AWS)

The main use case or business challenge I'm hoping UiPath Platform could help me solve at Jesse Heating and Air is downtime, which seems to be a really big thing. Sometimes I do bank reconciliations because our software is so old it does not connect to the bank. We currently use Jonas Enterprise, and whenever I connect to the bank, the transactions are not in live view; instead, I perform paper reconciliations. Those take me one to two days at a time, perhaps at month's end, and I've seen certain automation for reconciliations that are out there. I thought UiPath Platform might have the best one, freeing up some of that downtime so I could allow myself to do my actual controller job duties like forecasting, budgeting, analyzing, and seeing where we can improve our bottom line. But I can't do that when I'm always having to match purchase orders to invoices and physical paper copies and do all the work when I could have more downtime.

An ideal automation for me would pull from the bank automatically, whether it's a connection to Plaid or a direct connection to the bank would be preferred as it tracks transactions and can reconcile them. Then, as the invoices for these transactions come in, it can start to automate certain ones, such as those I know the supplier consistently sells material items only. It would be easy to set that up to continuously do journal entries, match that invoice to purchase order, match that invoice and purchase order to the job, job cost it accurately, and then go from there.

I think we could also use it in our service department if we were able to immediately turn calls into scheduled events on our dispatch board and notify the customer that they've been scheduled. Improving workflows all around for different types of departments would be beneficial, as well as our HR department, helping them with compliance issues.

The best features I hope UiPath Platform would offer for my organization are ease of use and seamless integration. When I mention ease of use and seamless integration, what would make those features valuable for me is that we've gone through a few ERP systems in the last couple of years, and as we've changed through different ones, we can't find the one that seems to fit our company and what we do. Secondly, the integration process typically takes like six to eight months; it's a lot of time pulling our people away from work that could be done to focus on an integration process we don't really have time for while we're maintaining operations.

I think UiPath Platform could positively impact my organization if I were to implement it by improving workflows, providing a more accurate workflow, ensuring better compliance, and improving our bottom line.

I don't have any concerns about how UiPath Platform could be improved at the moment.

I have not been using UiPath Platform recently; currently, that's why I'm here is to find out if it would make a good use case for us to start using it.

Based on my research or expectations, I think UiPath Platform is stable.

The scalability of UiPath Platform, from what I've seen or read, indicates that the scalability potential is there.

Based on my research or interactions so far, customer support has been great.

I have previously used a different solution for automation or reconciliation; we tried NetSuite's reconciliation, and it worked out relatively fine. However, it just wasn't automated; it was still self-select, and I had to go in and match each transaction myself, click by click, rather than it being a process that's already set and done.

I haven't gotten that far in my experience with pricing, setup cost, and licensing when looking into UiPath Platform.

I haven't seen any examples of using the vendor's UiPath Academy courses, but I think the training through the academy would be a good idea; however, I would like them to be able to send out a representative to the company to help out in person if need be.

I have seen a return on investment discussed in my research about UiPath Platform, mentioning fewer employees needed and time saved.

I haven't gotten that far in my experience with pricing, setup cost, and licensing when looking into UiPath Platform.

Before considering UiPath Platform, we have been looking at one company called Acumatica.

I think there's a lot of benefit to being part of UiPath Platform's user community; it's a place to go and see if any questions I might have already thought about have been answered and then to move on with any troubleshooting I might have.

I do plan to use agentic automation, which leverages people, robots, and AI agents to automate processes to address downtime. I am considering using agentic automation specifically to help address downtime in reconciliation.

By leveraging agentic automation for reconciliation, I would hope to achieve faster processing.

I have seen that the solution has reduced human error and freed up employee time in organizations I've studied, typically improving revenue in some way down the line because of the freed-up time that they get. There are a lot of extra workflows that they can now work on rather than having to be stuck spending a lot of time on one long, delayed, or long-timed-out one.

I do not have any advice to give to others looking into using UiPath Platform yet because I haven't used it.

I have given this review a rating of eight out of ten.

On-premises

We use the solution for building automations.

We significantly expanded our scale and effort to improve our throughput within the development team. So Maestro being able to have the business teams go in and actually wireframe their process for us out ahead of the development teams, that cuts down on the overall speed to develop. Since our longest part of our process is our discovery process, which we've now, you know, we take six weeks sometimes and getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

The orchestration of RPA workflows and the Maestro canvas are features of UiPath Platform that I enjoy the most. We've significantly expanded our scale and effort to develop and our throughput within the development team with these features of UiPath Platform. Maestro enables business teams to wireframe their process ahead of the development teams, which cuts down on the overall speed to develop because our longest part of our process is our discovery process, which takes six weeks sometimes. Getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

We have used the vendor's UiPath Academy course. UiPath Academy helps us ramp up people faster and scale a little bit faster. There's a lot of really good foundational knowledge in how to navigate the UI and how to use the product out of the box. However, for more advanced automations, it would be better if it was more curated. There's too much focus on the next product and not enough focus on making use of the current products that are in the platform.

To improve UiPath Platform, I suggest making a larger effort not just to solve the development timeline and time to delivery and time to value, but also focus on the process side of things for teams and companies that don't have a lot of time or understanding of their own processes. 

Deploying UiPath Platform could be better.

My team has been using UiPath Platform for about four years.

The stability and reliability of UiPath Platform are good. We have on-prem deployment. All the hardware is ours, so the stability and reliability is up to us. With the automations that we're developing, it just works when we develop it. We don't deploy it unless it works and then after that it usually requires very low maintenance.

UiPath Platform scales with the growing needs of our organization. That is why we chose it, actually. That is the primary reason. We feel it scales better than Power Platform and some other solutions. UiPath Platform was the logical choice because it could handle the volume that we needed it to handle.

Customer service and technical support for UiPath Platform is really good. They have excellent account teams that do their best to support us in every way possible. 

Anytime we have a problem, we always get it solved. When we give them a problem with the platform, we have an answer within hours. We get full attention and feel very good about their level of support and couldn't ask for a better technical team.

Positive

Before selecting UiPath Platform, we considered Power Platform, n8n, and Automation Anywhere.

Prior to adopting UiPath Platform, we were using Power Platform and Automation Anywhere to address similar needs. The factors that led us to consider a change were more about particular use cases that performed better in one tool or the other. Power Platform is really good for the decentralized citizen development community whereas UiPath Platform is more focused on developers and doing more digital integrations, digital layer automation.

The deployment could have been better. Basically, just for comparing it to Power Platform, it's all SaaS in the cloud. Orchestration is really invisible, however, I also think that's a drawback to the overall platform. With UiPath, you have to really understand how to build from a software life cycle perspective, or else you really don't accomplish much. It's a little bit more difficult to ramp up scale and embed. That said, once you have it built and the pipeline of automations built within UiPath, it actually goes pretty smoothly after that. 

We have seen a return on investment with UiPath Platform. However, my feedback is it's not our return on investment. Since we're doing these automations for other lines of business internally, the costs that we're recouping aren't our costs that we're recouping. Making that more transparent to us and how they're recouping their hard costs is also pretty critical to helping us expand and scale.

My experience with pricing and setup cost for UiPath Platform is that it's expensive for all components. It's very expensive, which then forces our hand to make it worth it. We then had to go and actually execute on the value.

When comparing solutions, both positive and negative aspects stood out to me. Power Platform is a platform, but it's a bunch of smaller products that weren't really thought out as an overall platform - individual products that are combined together in the Power Platform. With UiPath Platform, it actually feels an end-to-end platform that is fully integrated with all the different products that are in the ecosystem.

My advice to another organization considering UiPath Platform is to start small. The sales teams will tell you to take a big process and automate it. Start with the first step of any process anywhere. Your first step will always change the second step in the process. 

By automating that first step, take a stop or take a breather and actually look at what the second step is now. Does it need to change? Does it still need a human in the loop? Can we just go on to the third and fourth step instead? Do we even need a second step? It's about taking it one step at a time because when you start automating one step, it's always going to change everything that comes after that. Even though the sales teams are telling you to go big, target phases. First step, second step, third step, and just keep automating backwards from there.

I rate UiPath Platform eight out of ten.

On-premises

Other

Our main use cases for UiPath Platform are around document handling, basically extracting data off of documents, usually in an image format or PDF format.

I appreciate that UiPath Platform is such a cohesive suite of tools. 

We get good benefit out of OCR and AI and all those and Orchestration, the attended and unattended. 

Many different features are really beneficial. We have been able to streamline many processes now with UiPath Platform. Again, with document handling, we have been able to basically reduce headcount in certain areas and just streamline how we're handling faxes, images, and orders.

We have used the vendor's UiPath Academy courses. The team has all taken various courses in the UiPath Academy. The biggest benefits that we have seen from UiPath Academy include it being really helpful for a few of my team members to get certified in UiPath Platform. They really enjoyed having a credential and working towards something. It has helped them with their careers and helped them grow as individuals and develop.

My thoughts on UiPath user community highlight that it's really helpful to be able to go out to the forums and find information or ask questions. It's really nice that your peers can help you instead of always leaning on a third party or UiPath themselves. It's kind of nice to talk to end users in specific situations.

The biggest challenge with UiPath Platform is automation as a whole. It's really trying to evangelize and get that automation mindset across the organization. It's not necessarily a platform problem. It's a program problem.

The biggest benefit of usage is just being able to add runners to processes that are data-heavy or processing-heavy, so we can limit the server bandwidth and resources.

Personally, the only problem we have with it is some of the auditing ability and some of the user access and role building. If I had one thing that I would ask for more development in, it would be audit trail. We're a high-trust certified company, so we need to make sure that we have all that information. The ability to enforce and enroll people in different roles within the platform needs improvement.

I have been using UiPath Platform for four years now.

We have not experienced downtime, crashes, or significant performance issues with UiPath Platform. We have a few bugs here and there, a few things that we run into, but nothing that's slowing operations or causing us any headache.

UiPath Platform scales very well with the growing needs of our organization. It's easy to add runners, easy to add servers on our end, and as we have more needs, it's easy to scale. We have expanded the usage of UiPath Platform, and the process has been pretty smooth. We've rolled out to different business units, added servers, and we've certainly added more licensing and more runners over the four years. It has been pretty easy and seamless.

I would evaluate customer service and technical support for UiPath Platform as very good. 

We've always had really good ability to get answers quickly. We've run into a few issues that weren't easily addressed, and the team has worked to get after it. It's taken a little bit of time, however, knowing that it's kind of a nuance for our setup, they've been very responsive and very supportive, so I'm very appreciative.

Positive

Prior to adopting UiPath Platform, I was not considering or using another solution. This was the first effort in automation at the company.

The setup was very easy. We're in the cloud, so it's very simple. 

We use AWS as our cloud provider for UiPath Platform.

We have definitely seen a return on investment with UiPath Platform. We've seen, with all the document handling, a lot of return on those efforts.

The cost of UiPath Platform was fine too. There were a lot of licensing opportunities, and it's all been very favorable. Licensing has always been competitive; never was there an issue there.

Before selecting UiPath Platform, we considered Automation Anywhere and we've certainly utilized and looked at the Power Platform from Microsoft, however, it has its limitations, so UiPath Platform is a go-to.

We don't use formal Agentic AI with UiPath Platform. We do use AI with large language models to help organize and extract data, but we're not technically agentic. 

I would describe my experience with the vendor as very seamless and easy. UiPath has been very supportive. They've been with us the whole way, and every time we have a question or issues, they're there to help us out. 

On a scale from one to ten, I would rate UiPath Platform's features as a ten. It has many abilities and tools, connects to numerous systems, and is very universal. It fits our needs completely.

Public Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform is automation, GenAI, and solving real-world problems.

A specific example of how I use UiPath Platform for automation and GenAI is tackling a real-world problem involving a high volume of emails from customers and different business areas where it is difficult to code and requires understanding. Now this information is fed to GenAI, and the agent understands the business logic, then it returns and provides a very specific answer.

In my experience, the best features UiPath Platform offers are Agentic AI and Maestro.

What I appreciate about Agentic AI and Maestro is the flexibility of adding agents. When it comes to re-execution and adding human-in-the-loop processes, these capabilities make it easy for any business to solve real problems because there is no single path to execute and solve the problem. There are multiple ways to integrate Maestro and agents.

UiPath Platform has impacted my organization positively by saving hours and reducing friction between customers and business. Regarding time savings, I can estimate approximately 1,000 hours, though I do not know the exact numbers.

I believe UiPath Platform can be improved by providing more AI units to customers so they can experiment, rather than limiting them. Additionally, consolidating all AI units to one platform would be beneficial. Currently, there are multiple calls, and tracking AI units is becoming difficult. It would be easier if UiPath could help identify where the units are spread or spent.

I have been using UiPath Platform for approximately six years.

I have not used a different solution, so I cannot answer which solution I switched from.

My advice for others looking into UiPath Platform is that it is very useful, and I definitely recommend it.

Public Cloud

Other

My primary use of UiPath Platform is in automations mainly with Unattended Robots. We have worked on Studio Web flows for business processes in the finance area, customer service processes, and many cross-functional areas of the organization.

We have implemented flows to generate account calculations in different business accounts, where robots process information that a human continues working on to deliver something to the customer, accelerating that manual process of calculating accounts.

I consider that the new tools being promoted, the master agents, are the best features that UiPath Platform offers. We want to deepen our knowledge of those tools and also in Document Understanding.

You can have benefits at an organizational level in processes that are very manual.

In the organization, the use of master agents can benefit us by creating business flows to connect different processes related to each other.

UiPath Platform has had a positive impact on my organization, being part of the digital transformation that automated complete processes, freeing people to dedicate themselves to activities that provide more value to the business.

Perhaps UiPath could adjust the prices a bit for Latin America, as they are sometimes a bit high and it would be good if they were more negotiable.

I have been using UiPath Platform for six years.

I consider that UiPath Platform is stable.

The scalability of UiPath Platform is very, very high and it is scalable at all levels of an organization.

We have used UiPath customer support only a couple of times and I consider that more diversification is needed for the Latin American sector.

I would rate UiPath customer support a seven.

We did not use any other solution before UiPath Platform.

The ease of implementation and its robustness led me to choose UiPath Platform instead of Automation Anywhere.

There has been a high return on investment, especially in time savings by freeing employees to dedicate themselves to improving processes.

Automation Anywhere was evaluated before making the decision.

The advice I would give to those considering implementing UiPath Platform is that they should do so, as it is the leading automation platform and it is very easy to use.

UiPath Platform is very good and has changed the way we work in my organization and has driven digital transformation, improving employee activities. I gave this review a rating of nine.

Private Cloud

Other

UiPath Platform automates performance routines in my company. I have automated accounts payable and accounts receivable routines using UiPath Platform.

UiPath Platform offers flexibility for development, platform as a service in the cloud, and connection with artificial intelligence features.

The AI agent part within UiPath Platform and the document information extraction part, AIXP, are among the best features regarding flexibility and integration with artificial intelligence.

UiPath Platform has had a positive impact on my organization because we achieved a large reduction in working hours spent on tedious and manual tasks by automating these processes. The solution has reduced human errors and freed up employees' time, which has greatly improved the quality of the processes and enabled people to focus on more strategic activities.

I do not have any opinion on what could be improved in UiPath Platform.

I have been using UiPath Platform for seven years.

UiPath Platform is extremely stable in my experience.

The scalability of UiPath Platform in my organization is very good for our needs since we have flexibility in the plan to add more licenses if necessary.

Support for UiPath Platform is very good as we have easy access to talk to our support team. I rate customer support for UiPath Platform as a 10.

In my company, we have some other solutions in parallel, such as Power Automate and Nime, but our main focus is UiPath Platform.

UiPath Platform is deployed in my organization in an on-premises environment and we are finalizing our migration to the cloud.

We are migrating to UiPath Platform's cloud, and I cannot say exactly which of the three types we are using, but we are using uipath.cloud.

The processes we have developed help reduce people's workload, but we do not have enough metrics at the moment to quantify the return on investment.

I was not part of the sourcing process before choosing UiPath Platform, but I imagine others were considered.

I have used UiPath Academy courses which provided great development for Citizen Developers to improve their knowledge and enable them to perform better development. UiPath Platform's user community is very good, where many people help when you have a problem.

We are not using the Automation Agent within the platform fully yet because as we are moving to the cloud, our next step will be to make this accessible to other developers. My advice for those thinking about using UiPath Platform is that the platform is very good and they will probably not have any problems with it. I believe UiPath Platform should continue the excellent work they are doing and the path they are following is the right one. I give this review a rating of 10.

On-premises

Other

My main use case for UiPath Platform is invoice processing. An agent helps identify relevant inbound emails/attachments (invoices), then a robot validates and posts invoices into two or more Saas or app (i e:ERP platforms). Document Understanding/IDP extracts key fields (vendor, invoice number/date, totals, tax, line items) before human validation and final posting to finance.

UiPath helps by providing an enterprise-grade framework for governance and auditability in regulated contexts. It reduces the effort of rebuilding controls for each automation, supports standardized delivery, and improves reliability and consistency when handling client-facing processes.

The most valuable capabilities for my use cases are Document Understanding/IDP and IXP for processing and classifying documents at scale. UiPath Studio also stands out: the activity library and reusable components allow fast development with consistent design patterns across projects, supporting maintainability and centralized deployment.

UiPath is a leading platform for enterprise automation. For my use cases, the main improvement area is agentic/LLM-based automation maturity in production; especially consistency, controllability, and reducing the iteration required to reach stable results. Continued enhancements to guardrails and human-in-the-loop workflows would further strengthen large-scale deployments.

I have been using UiPath Platform for seven years.

UiPath Platform is the best in terms of stability.

Regarding UiPath Platform's scalability, I have never tried scalability with a hundred or thousand robots, but they say it is easily scalable. I have never had those clients where I could put a hundred to a thousand robots, but they say it is scalable easily. I trust them.

The customer support for UiPath Platform is good.

Positive

Before choosing UiPath Platform, I evaluated options such as Blue Prism and Automation Anywhere.

I have seen a return on investment of around a huge return in three to six months, which is a short time regarding the usual SaaS products from two to three years ago or 18 months prior. Now with UiPath Platform, you can deliver a return on investment in three to six months. It depends on the complexity of the workflows.

Overall, the experience with pricing, setup cost, and licensing has been acceptable. The key is to size the licenses to the automation strategy and expected utilization to ensure predictable ROI.

I evaluated Blue Prism and Automation Anywhere, but selected UiPath for its overall ecosystem and delivery speed for enterprise automation—particularly around development experience, orchestration, and document processing for end-to-end workflows.

I would rate UiPath Platform 9/10. Start with a high-volume, well-defined process (e.g., invoices), define ROI metrics upfront (cycle time, volume, error rate, cost of errors, build/maintenance), and scale gradually with clear governance and reusable components.

Private Cloud

Other