We're still in the exploration and discovery phase. We're learning about UiPath's capabilities and how they fit into the overall picture. We haven't separated AI from our normal process at this point. I work in our company's contact center, and we engage them in many different ways. We talk to management about their problems, report large volumes of transactions, and work side-by-side with the agency to find trouble cases and where they frequently perform manual tasks.
Dev manager at a comms service provider with 10,001+ employees
The support is great and very responsive
Pros and Cons
- "We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value."
- "Being able to escalate quickly is not a strength for UiPath and may be a focus area."
What is our primary use case?
How has it helped my organization?
UiPath has helped our customer success unit and various technical teams. We were trying to understand the industry's current state and the direction our peers are taking. We're not so focused on eliminating positions as we are on using UiPath to free staff to work on additional tasks. There are always new tasks in the contact centers, and if we don't need to add staff, we can redirect them to other areas.
What is most valuable?
We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value.
What needs improvement?
Being able to escalate quickly is not a strength for UiPath and may be a focus area.
Buyer's Guide
UiPath Platform
September 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
869,089 professionals have used our research since 2012.
For how long have I used the solution?
My department has been using UiPath for about two months.
How are customer service and support?
The people from UiPath, from customer success to various technical teams, have been very helpful. When we open tickets, they respond quickly and escalate to the appropriate teams.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did have a different solution. Deploying the solution to our agents' desktops was essential, and UiPath's advancement in that space and innovation position was enticing.
How was the initial setup?
The initial deployment was fine. We had an on-premise deployment and weren't using the Automation Suite. It didn't work for us at the time. There wasn't a lot of flexibility there. I understand that it's changed, but we've already deployed on-prem. We've grown, and the complexity is through the roof, so now we think it's worth transitioning to an alternative solution. That part has not been great, but at least there are places for us to go.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive compared to competitors. We're examining where the value comes in and their ability to continue being a leader to justify the cost.
What other advice do I have?
I rate UiPath eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Manager at Cozentus
Is user-friendly, easy to learn, and manage
Pros and Cons
- "UiPath takes the complexity out of automation by using a low-code approach."
- "UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume."
What is our primary use case?
UiPath is a software tool used in Robotic Process Automation (RPA) that allows you to build automated workflows to handle repetitive manual tasks in your daily work. It can automate tasks across various environments including Windows, Citrix, and using image recognition. Additionally, UiPath is incorporating artificial intelligence and machine learning, with generative AI specifically enabling you to develop automation in a wider range of fields like healthcare, telecommunication, and manufacturing.
UiPath offers deployment flexibility: we can install it on our servers on-premises or choose their cloud service, UiPath Automation Cloud. While they provide their option, UiPath is also compatible with other cloud platforms for deployment.
How has it helped my organization?
Building automation is easier with UiPath than with Automation Anywhere or Blue Prism. UiPath's centralized platform offers a more intuitive user experience, and its extensive online community provides readily available answers to your questions.
It allows for the creation of end-to-end automation workflows, even for tasks with imperfect results. For instance, if an AI extracts data from a PDF with a low confidence level, UiPath can trigger the creation of a ticket in an action center. This ticket would then be assigned to a human for review, who can confirm the data's accuracy or return the document to the AI model for improvement.
Over the past nine years as a UiPath user, I've witnessed a wealth of new features emerge. The UiPath user community has been an invaluable resource throughout this journey, providing both learning opportunities and solutions to our automation challenges.
UiPath has been a game-changer for us, reducing costs, improving scalability, minimizing human error, and saving significant time. Their user-friendly platform allows us to automate processes in as little as 15 days, and with the free UiPath Academy courses and community edition, we have everything we need to learn and practice at no cost.
UiPath Academy offers beginner-friendly courses with step-by-step instructions and video tutorials, making it a great resource for those new to the world of UiPath and automation.
UiPath speeds up and reduces the cost of digital transformation andreduces human errors by automating repetitive tasks where errors can be caused due to fatigue or illness.
UiPath helps free up our staff time to work on other tasks. What would take a human, for example, ten minutes to complete, takes the robot seconds. Ithelps save our organization money.
It is easy to learn.
What is most valuable?
UiPath takes the complexity out of automation by using a low-code approach. Instead of writing intricate macro scripts, we simply drag and drop pre-built elements to create our automation, making it accessible even for those without extensive coding experience.
What needs improvement?
UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume. This learning curve applies across platforms; switching to another company would require mastering new skills like business analysis and product management. Additionally, the modern analysis process demands deep dives into code and solution levels, making it a complex task to achieve.
There's a need for greater emphasis on applying AI and machine learning to enhance technologies like Optical Character Recognition, fingerprint scanners, and facial recognition systems.
For how long have I used the solution?
I have been using UiPath for almost nine years.
What do I think about the stability of the solution?
If one of our machines goes down, UiPath will resolve the issue within 24 hours.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While we've experimented with Automation Anywhere, Blue Prism, and Microsoft Power Automate, they lacked UiPath's ability to centralize all our automation initiatives. Choosing the right RPA tool requires careful consideration of cost, functionalities, and the specific features each platform offers.
How was the initial setup?
The cloud deployment is straightforward. The logs are all maintained in the orchestrator.
What was our ROI?
The return on investment from automation grows with the number of processes automated. This translates to greater cost and time savings, freeing up resources to tackle new projects that can generate additional revenue.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive. The license types depend on the deployment method and the number of bots required.
What other advice do I have?
I would rate UiPath eight out of ten. UiPath is user-friendly, easy to learn, and manage.
UiPath introduced communication mining in the last two years. We do use it but the use cases are primarily for the health sector and insurance sector but they have been steadily declining.
UiPath's cloud deployment offers a hassle-free experience – they manage the infrastructure and maintenance, so we don't need to worry about any hardware or upkeep on our side.
Six people in our organization use UiPath.
While running UiPath on-premises with a high volume of bots might involve some minor maintenance tasks for us, the cloud-based option takes care of everything – UiPath handles all the maintenance on their end.
UiPath offers a multifaceted platform, requiring users to learn distinct aspects based on their roles. Developers will delve into coding and automation creation, IT business analysts will focus on process design and optimization, product managers will manage the automation lifecycle, and salespeople will highlight the product's capabilities to potential clients.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
UiPath Platform
September 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
869,089 professionals have used our research since 2012.
Senior RPA Developer at a computer software company with 51-200 employees
It's easier for beginners to learn, and the learning curve is shorter compared to other tools
Pros and Cons
- "If you know Python and any other programming language, writing custom scripts is simple. Other solutions like Robocop and Power Automate have less flexibility in the scripting languages you can use."
- "Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages."
What is our primary use case?
We have multiple use cases, including banking and finance. We are primarily taking data from PDFs and manipulating it in Excel, but we also build some UI-related automations.
How has it helped my organization?
UiPath has saved my team some time by streamlining our processes. Previously, it took nearly a month to complete the accounting processes, but we've reduced it to one week. Before we implemented UiPath, they were working day and night to complete the task, so it reduced the time by almost 90 percent. We're further refining the process to reduce the time to five or six days.
The solution has reduced human error, which also saves us some time because we don't need to go back and correct mistakes. It's almost 100 percent error-free. It saves us money from server costs when we automate processes because there are typically so many people working on the same task. It reduces payroll costs.
The UiPath Academy offers multiple certificates, which is excellent because we're asked for certifications during our interviews and audits. We've completed most of the UiPath Academy course. There's a foundational certification, and UiPath offers additional courses when they launch a new feature. We can get a deeper understanding of that particular function. The best thing is that it's free, and anyone can access the academy courses.
What is most valuable?
UiPath's interface is excellent and accessible to new developers. It's easier for beginners to learn, and the learning curve is shorter compared to other tools. If you know Python and any other programming language, writing custom scripts is simple. Other solutions like Robocop and Power Automate have less flexibility in the scripting languages you can use.
We can implement end-to-end automation in most cases because we can use a different language if we encounter any limitations. For example, in one of my projects, we had an issue extracting the data from a scanned document. After reading that scanned copy, it couldn't pull the correct number. We could clean the image using Python scripting, and recreate it so that the output was correct. If we reach a hurdle we can't get over, we can switch to a different scripting language.
UiPath's community is another thing that sets it apart from other RPA tools. Whenever we get stuck on something, we can go to the community to see if others are facing the same issue. There are many queries in that forum. That's how my team often solves an issue. The forum will have the solution 90 percent of the time. It's a fantastic resource.
What needs improvement?
UiPath could improve machine learning for its Document Understanding module. We have to train that model to pull the data from different digitized or non-digitized documents. The classification could be improved, but I'm not sure how they could make it better.
Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages.
If we're doing UI-related automation, updates to the website might remove a specific UI element, and it affects the code. That's a drawback to using UiPath for a website.
For how long have I used the solution?
I have used UiPath for more than four years.
What do I think about the stability of the solution?
There are some performance issues during development. When we transfer a process from one machine to another using GitHub, it will work fine on my machine, but it will take time for the other developers to redownload the particular dependencies. It is not going to update immediately.
What do I think about the scalability of the solution?
I rate UiPath nine out of 10 for scalability.
How are customer service and support?
I rate UiPath support seven out of 10. Their frontline support agents don't know that much and often cannot recognize the issue. After contacting UiPath two or three times, they finally assigned us a technical person who could resolve the issue within twenty minutes. However, it took two or three days altogether. Our bot wasn't functioning for that entire time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used other RPA tools, including Robocorp, Power Automate, and Automation Edge. UiPath is great for data manipulation. When we want to take values from tables like columns and rows, it's effortless because it's using the .NET language. I use Power Automate and Robocorp because some clients need to develop their processes with these tools.
UiPath is better than the alternatives, but some of the other tools perform better. For example, if I have the same code in Robocorp and UiPath and run the processes at the same time, Robocorp will complete faster if we're only considering UI-related automation. In most use cases, it's the same, but Robocorp is a little bit faster when automating UI-related processes because it's directly selecting that particular UI element.
If I want to click to the next page and process the data, it will be faster in Robocorp. In UiPath, it's easier to develop the code and configure the bot, but Robocorp is faster.
How was the initial setup?
Deploying UiPath is easy. Only one person is needed to install it. It takes around two or three hours to install and configure the solution because the file is larger We have to download UiPath Studio and other components
UiPath requires some maintenance. If the process involves a user interface, we need to adjust it when the website is updated and a UI element is changed. When that happens, we need to update the code that references that particular UI element.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive compared to other solutions like AutomationEdge, which is cheap. Last year, it wasn't too high, but I believe they updated their licensing model, making it very costly.
What other advice do I have?
I rate UiPath eight out of 10. UiPath is an excellent tool, and you can get support quickly from UiPath. One thing I would note is that you can negotiate with UiPath for lower initial costs, but they will likely increase the price after you enroll.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Manager Digital Enablement at a comms service provider with 10,001+ employees
Can consume APIs directly from any application, reduce human error, and improve operational efficiency
Pros and Cons
- "The most valuable feature of UiPath is the ability to consume APIs directly from any application."
- "UiPath is limited to one application at a time and cannot process two applications simultaneously."
What is our primary use case?
We use UiPath in various internal departments to automate our HR, financial, and IT operations, including access management and ISO compliance to control traffic.
We have UiPath deployed both on-premises and in the cloud.
How has it helped my organization?
Building automation with UiPath is easy. The solution is user-friendly, and we do not require technical knowledge or skills to use it. With a little training, we can start building automation with UiPath. Customer support is helpful if we get stuck at any step, and the dashboard is user-friendly and centralizes control in one place.
We use UiPath for multiple end-to-end processes.
The UiPath User Community is a good place to learn and get answers to questions we have related to UiPath.
The UiPath User Community edition is flexible and allows us to practice and learn for free before taking what we have learned to our enterprise edition of UiPath.
UiPath has improved our operational process efficiency, allowing us to schedule processes to run 24/7 and freeing our employees from repetitive tasks so they can focus on other work.
UiPath Academy courses are useful for our employees. We also have access to the enterprise learning portal, where materials are available.
UiPath has helped reduce human error. When all the prerequisites are met and the process is fully automated there is a zero percent chance for human error. For the processes that are not fully automated, UiPath was able to reduce human error by 60 to 80 percent.
Before UiPath we had one employee tied to one business process and after implementing UiPath we have one employee tied to multiple domains. Our staff now has time to work on other tasks.
What is most valuable?
The most valuable feature of UiPath is the ability to consume APIs directly from any application.
What needs improvement?
UiPath is expensive, and its cost could be reduced to make it more accessible to small and medium-sized businesses that could benefit from it. The orchestrator and licensing cost should be flexible instead of hard-coded licensing.
UiPath is limited to one application at a time and cannot process two applications simultaneously. This functionality could be improved to support dual browsing, making it more efficient.
For how long have I used the solution?
I have been using UiPath for almost four years.
What do I think about the stability of the solution?
We have not experienced any crashes of UiPath. We have experienced some slowdowns three times this year, but this could be due to our internal network rather than UiPath.
What do I think about the scalability of the solution?
The scalability is good. We can adjust our workflows according to the conditions with no issues.
How are customer service and support?
Technical support is extremely helpful. We contact support whenever we need to upgrade our volumes, and by following their guidelines and prerequisites, we can easily complete the upgrade ourselves. Once the support team responds to our call they are quick to resolve our issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before UiPath, we performed manual integrations, but the types of processes we could automate were limited. We faced challenges automating any process where humans needed to make decisions or where minor tweaking was required between the target and source applications. UiPath has removed these restrictions.
How was the initial setup?
UiPath is easy to install, and its representatives are flexible in supporting our installation. Upgrading our libraries and maintaining UiPath security protocols is also easy, which makes the overall installation process straightforward.
Two people are enough for the deployment.
What about the implementation team?
We implemented UiPath in-house.
What's my experience with pricing, setup cost, and licensing?
UiPath is more expensive than other solutions on the market, such as Microsoft Power Automate.
The Flex license is around $11,000. It should cost at least half that price compared to other solutions. We must purchase an orchestrator for each platform, which is mandatory and adds to the cost. UiPath should consider this and offer a more economical license.
What other advice do I have?
I give UiPath eight out of ten. The cost brings down the overall rating.
Maintenance is required when running UiPath on-premises for the server, OS, and DB. On a bi-weekly and quarterly basis. We also have to implement tools for the firewall.
I recommend UiPath for large-scale and multinational organizations because they can afford the licensing costs. Organizations should explore UiPath before embarking on a transformation journey, as transformation requires significantly more cost than automating existing legacy applications. UiPath is flexible and can integrate with all applications.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Intelligent Automation Consultant at a insurance company with 1,001-5,000 employees
Enables efficient problem-solving across diverse business needs
Pros and Cons
- "The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform."
- "The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices."
What is our primary use case?
In eight years, I have done many different things with the UiPath Platform. I work as a software developer with the UiPath Platform in the insurance industry.
How has it helped my organization?
The UiPath Platform has helped meet diverse business needs. It helps in every way possible. Whatever use case I receive, I have always been able to perform with the UiPath Platform.
What is most valuable?
The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform. The analytics dashboard enables us to showcase what has been done and what has not been done with the UiPath Platform.
What needs improvement?
There are a few areas in the UiPath Platform that could be improved. The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices.
For how long have I used the solution?
I have eight years of experience with the UiPath Platform.
What do I think about the stability of the solution?
The UiPath Platform is stable, which contributes to their continued success.
What do I think about the scalability of the solution?
The UiPath Platform is definitely scalable, which contributes to their continued success.
How are customer service and support?
The customer service and technical support for UiPath Platform are good. They are very quick to respond, and they have a strong support community.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup for UiPath Platform was pretty easy, though it depends on the organization.
The setup process depends on your network configuration and how you need to set up the Orchestrator, whether in the cloud or not. For a smaller organization, it could be quick, while for a larger scale organization, it might take longer. Security issues must also be considered. Implementation can take anywhere from a day for a single user to months for setting up a COE.
We have a team of 20 plus people involved with the deployment of UiPath Platform. The team is servicing an enterprise-level organization.
What was our ROI?
The UiPath Platform definitely helps improve efficiency. It helps save money, reduce time, and reduce errors, though this varies from process to process. These benefits cannot always be quantified as they differ across various processes from small to large. Sometimes the gains are non-materialistic, making them difficult to quantify.
What's my experience with pricing, setup cost, and licensing?
Licensing for UiPath Platform is overly costly, particularly for an unattended bot. They should reduce the pricing to compete with Microsoft Power Automate.
Which other solutions did I evaluate?
Microsoft provides many different features, which is where UiPath Platform needs to focus its competition. The UiPath Platform has more years of experience and is more robust, working seamlessly with various applications. Power Automate currently has many issues to address, though they perform better in Microsoft environments.
What other advice do I have?
I would rate UiPath Platform nine out of ten overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 13, 2025
Flag as inappropriateRPA Solution Architect at MPC Cloud Consulting
Helps save time, is user-friendly, and reduces human error
Pros and Cons
- "The useability is very good - even for non-technical people."
- "The Academy classes could be improved. There should be a portal for use cases. There should be more business examples."
What is our primary use case?
We use the solution for robotic process automation. We use it across the value chain for our business. We've used it in accounts, including cash management, and in HR for management tasks and IT for password resetting.
How has it helped my organization?
The automation has been quite useful. It's been helpful in our journey towards transformation.
What is most valuable?
I've used this solution for a while and I utilize the whole tool and get a lot of benefits out of it.
It helps save time. We've had efforts that would take more than four hours a day, yet, when done through UiPath, it takes less than a minute.
The useability is very good - even for non-technical people. I'm an accountant by education and now I'm also an automation expert by profession. Its interface is user-friendly to those of us who are non-technical.
Anyone who wants to automate any task that is rule-based and repetitive can do it through UiPath.
We can use the solution for automation emails or notifications.
It enables end-to-end automation. We developed a use case where people from different business units have large amounts of data, Excel files, we've made it so that we can combine it and enter it into the ERP system. Everything can be checked via the rule book and can create the report and send back the information to the customer. It simplifies the data and organizes and compiles it for them. Users have gotten the benefit of five FTEs by using UiPath. It saved many man-hours.
I haven't used the UiPath Community too much. I often Google questions to find answers. It is a good place to go for development work, though.
It reduces our footprint. We historically did have many items on-prem. I like it on-prem and on the desktop.
It can reduce the cost of digital transformation. Where processes can have faster response times, UiPath helps with efficiency. However, if the response time of the application is slow, and we need to provide workarounds, it isn't helpful in that it hasn't efficiently helped us save time.
UiPath reduces human error by 100%. Whatever you give to the robot, it will do it correctly. That said, it needs to be programmed correctly - if it's programmed wrong, it will do it 100% wrong. If it's programmed right, it does it 100% right.
It's freed up human time. It's not well-utilized in that sense. It should be available to everyone so that they can find ways to save time by creating their own automation according to what they need.
What needs improvement?
There are a few shortcomings. For example, even in their latest version, there are still older features even though they've introduced new ones in parallel. They should do something where they update the solution and then close off the older version after a year or something like that. That might help with standardization.
Sometimes it is very useful for automation. However, sometimes it is really, really frustrating when it is unable to manage the more dynamic items. When an element is stable, it's great. When it comes to changes to IDs or the dynamics of the website, it lets us down in front of our customers. It needs to be better at handling volumes of data.
Automation on the cloud has had issues. It can be slower.
The Academy classes could be improved. There should be a portal for use cases. There should be more business examples.
They should offer different licensing tiers, especially for daily individual users.
For how long have I used the solution?
I've been using the solution since 2016, more than five years.
What do I think about the stability of the solution?
It is a stable product. There were some issues while interacting with different applications. For example, with Microsoft, we have issues with One Drive. When UiPath is working on a file, it cannot quickly get to the file. We need to move the file to a local drive before processing the data. Microsoft applications seem to give it trouble.
What do I think about the scalability of the solution?
We have multinational business units. Company-wide, maybe 500 people are using it. Where I am, there may be a team of ten people working with it and 50 to 60 automations. The solution is in multiple locations and departments.
The solution is scalable. It depends on how an organization wants to utilize it.
How are customer service and support?
Technical support is very flexible, however, they do not respond quickly. Sometimes they just tell us "this is how it works" and we have to try to explain our framework.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have also tried Blue Prism. I didn't work with it much; I just studied it theoretically.
I also tried to work with Power Automate. Initially, it wasn't very good, however, later, it began to echo the style and functionality of UiPath.
UiPath is easy to use and easy to get started with.
How was the initial setup?
The deployment was a long journey. I was one of the first people in Pakistan to use it. Now, once you get a license, you can deploy it in two weeks. However, it depends on the complexity of the processes in terms of deploying automation.
We have around ten people maintaining the solution. It requires a lot of maintenance. If anything needs to be changed in the target application, it needs to be incorporated into the robot.
What was our ROI?
Someone told us you do need three to five years before you get an ROI. However, in our first year, we were able to save more than 8,000 hours.
What's my experience with pricing, setup cost, and licensing?
The solution is on the expensive side.
There should be standardized packages. If an organization already has a license with UiPath, UiPath should offer special licenses to each employee so that each employee has their own UiPath automation capabilities for each of their individual tasks.
There should be regional packages and costs. Different regions cannot necessarily afford UiPath. What is affordable in Europe may not be affordable somewhere else.
What other advice do I have?
We're a UiPath customer. We serve internal customers with robots.
We do not use the UiPath AI functionality, however, we are on a journey towards building our own internal solution.
I'd like to see UiPath cut the cost of their license. For end-to-end automation, for developers, I understand why it needs to be expensive, however, for day-to-day users, it should be cheap.
I'd recommend the solution to new users.
I'd rate the solution eight out of ten. It's still the best out of all related products.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: partner
Last updated: Apr 14, 2025
Flag as inappropriateData specialist at Shepherd insurance
Employees' menial labor is reduced, and they can spend more time interacting with customers
Pros and Cons
- "We like the RPA style and constant data flow. It keeps working when our employees aren't."
- "It would help if UiPath fixed bugs in the software before they updated."
What is our primary use case?
We're an insurance company, so we use UiPath to enter customer and policy data. Four of us work on the data side of bot development, which is our department's priority. We have multiple inflows of different ideas and use cases coming from various departments that ensure the company runs smoothly and efficiently.
Implementations and updates allow for frequent email communications on Monday mornings weekly. Our team sends out email notifications if anything significant is urgent. We're still working on some of the aspects that we're looking to solve by attending this event. We've got some integrations that UiPath provides.
How has it helped my organization?
We have a limited staff and a lot of work. UiPath tackles repetitive jobs that people don't want to do but must do them daily. We've saved on reporting, and that has mitigated costs, so we've seen revenue advantages.
Our customers and employees are happier. Employees' menial labor is reduced, and they can spend more time interacting with customers. Our customers like this because they can talk to a real person who will follow up on their issues. It's generated a lot of buzz in the community. Customers can talk to our agents faster and get the information they need quicker
What is most valuable?
We like the RPA style and constant data flow. It keeps working when our employees aren't.
What needs improvement?
It would help if UiPath fixed bugs in the software before they updated.
For how long have I used the solution?
We've used UiPath for a year and a half.
What do I think about the stability of the solution?
UiPath is stable and mature. They've been around for a while and are constantly improving.
What do I think about the scalability of the solution?
UiPath has kept up with our growth, as we do five to 10 acquisitions annually.
How are customer service and support?
UiPath support has been tremendous. They're responsive and ready to hop on a call with you to solve problems live.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment was fairly straightforward, but we have to build automations before we could solve problems.
What was our ROI?
We've saved over a thousand hours of labor this year alone in various forms, such as reporting that was previously generated manually and sent out or forms that were filled out and put into the system. Those are now automated through various methods. It has saved double the standard employee's salary.
What other advice do I have?
I rate UiPath 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Development Engineer 3 at a comms service provider with 10,001+ employees
Allows us to design and implement rule-based automation across various applications
Pros and Cons
- "UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding."
- "UiPath's licensing costs are a major consideration."
What is our primary use case?
UiPath is a business automation platform that allows us to design and implement rule-based automation across various applications. In essence, we define the rules and conditions e.g., for processing data in a CRM system, and UiPath automates the entire workflow. Beyond processing, UiPath can also automate tasks like document reading, data entry, and system updates e.g., price changes. In our specific role within the telecom domain, we might use UiPath for design integration, network optimization, and other tasks defined by our business rules. It's important to remember that successful automation requires well-defined rules, test data, and an evaluation of scalability and return on investment. UiPath's strength lies in its ability to integrate with various applications, including Office 365, CRM systems, and HR applications, as long as these applications have a user interface with identifiable elements or objects.
How has it helped my organization?
Building automation with UiPath is user-friendly, especially for beginners. Even without prior coding experience, newcomers can learn the ropes quickly. UiPath offers foundational code and training sessions that make creating robots achievable in just one or two sessions. The concepts align well with the product, making it easy to follow along during training. Additionally, UiPath Academy provides free online courses for further learning. This open approach contrasts with other tools like Blue Prism, which has a closed community, and Automation Anywhere, which requires more time investment to grasp due to limited resources. Unlike these other tools, UiPath offers extensive online resources and a supportive community, making it easier to find solutions. With this accessibility, even non-technical users can be trained within one or two weeks to build automation – the key is understanding the logic behind them.
UiPath facilitates end-to-end automation, eliminating manual intervention for repetitive tasks. This frees up employees for more strategic work. Data processing, server configuration updates, and many other processes can be fully automated using robots. Even tasks requiring some human oversight benefit from UiPath's Document Understanding tool, which accurately extracts data from documents. While automation won't eliminate all human jobs, it can significantly reduce repetitive tasks. Instead of cutting jobs, organizations can redeploy employees to higher-value activities. However, the decision to automate depends on the specific business needs and process criticality. Overall, end-to-end automation with UiPath saves time and resources for organizations.
The timeframe for seeing UiPath's benefits depends on the specific task being automated. For simpler tasks, like generating reports, we might see results within a month or two. For complex tasks involving large datasets, like updating hundreds of server parameters, it could take three to six months to calculate a clear return on investment. Before implementing automation, it's crucial to evaluate the potential benefits. This includes factors like cost savings, operational efficiency, and even intangible benefits like improved customer satisfaction leading to brand value. Organizations should analyze these factors alongside the volume of data involved to determine if automation is worthwhile. Ultimately, a successful automation project hinges on a thorough upfront evaluation tailored to the specific use case.
The UiPath user community is a valuable online resource accessible through their website. It offers a one-stop shop for troubleshooting, discussions, and product updates. The forum is active with core users, UiPath employees, and even developers providing solutions and feedback. This collaborative environment allows UiPath to test and refine features before public release, ensuring a more polished final product. Users can ask questions, participate in discussions, and stay informed on all things UiPath, not just through the forum but also through other online platforms.
UiPath Academy provides a comprehensive learning platform for anyone interested in Robotic Process Automation. With over 25 courses and multiple certifications ranging from 6 to 7, we can gain the skills we need to automate tasks. The Academy is easy to access - simply sign in with our Gmail account and start learning. Courses include video lectures, text documents, and even hands-on simulations using dedicated UiPath Academy websites. To get started with the Academy, we'll need a laptop with internet access. Overall, UiPath Academy offers a user-friendly platform with a clear learning path to kickstart our RPA journey.
UiPath helps reduce human error in automation, but thorough planning is crucial. First, clearly define all valid data formats and business rules for the robot to follow. This includes specifying what information can be processed, and what validations need to be performed before updates, approvals, or rejections. These rules should be established by the business and rigorously tested by both developers and users. Remember, the robot is a machine that executes what it's programmed to do. It won't take any actions beyond its defined instructions. While humans can make mistakes, the robot itself won't. However, the quality of its work depends on the quality of the data it receives. This is why a well-defined software development lifecycle is essential. Each stage should be carefully verified to ensure the robot follows the intended steps. Before starting automation, identify and address all potential issues. Unlike humans, robots can't adapt to unexpected situations. They rely on clear instructions and clean data. While humans might prepare the data like an Excel sheet. Any errors they introduce will be carried out by the robot. To minimize errors, establish clear conditions for updates, approvals, and rejections. These conditions will guide the robot's actions and reduce potential mistakes. Careful planning before robot creation is key. While robots themselves won't make errors, unforeseen circumstances can arise. For example, application upgrades might require the robot to be adjusted. The robot won't recognize these changes on its own and will continue following its original instructions. This is why humans play a crucial role in supervising robots. A 3-6 month training period allows human oversight to ensure the robot performs as expected and can handle different situations. Any errors can be identified and corrected during this period, allowing the robot to function effectively beyond the training phase. In conclusion, while UiPath offers significant benefits, human involvement remains essential for successful automation.
UiPath helps reduce costs, but there will always be some operational and marginal expenses. However, the real benefit comes from automating tasks currently done by employees. Let's say one person completes a specific transaction. A robot can complete many more transactions per hour, freeing up the employee for other tasks. This creates a dual benefit: cost savings from the employee's saved hours and increased productivity from the robot. We can calculate these benefits by tracking saved hours and their resulting cost savings, as well as the robot's impact on productivity. There are also intangible benefits like improved brand value, faster response times, and quicker error recovery. Overall, UiPath helps companies save money and improve efficiency in both tangible and intangible ways.
What is most valuable?
UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding. Knowing how conditions and loops work is sufficient. This allows anyone to develop automation quickly. That's the beauty of UiPath compared to tools like Blue Prism and Automation Anywhere. While Automation Anywhere offers single sign-on with object access, it requires memorizing methods and libraries. UiPath simplifies this with a search bar for activities, like building a sentence with relevant keywords. This feature is absent in other tools, making UiPath more developer-friendly. Additionally, UiPath offers products like Document Understanding and Action Center, along with various integrations, catering to different departments within an organization. It empowers citizen developers, or business users, to automate tasks through easy-to-use functionalities. With good exception handling, clear libraries, and a wide range of activities, UiPath makes automation development easy to learn and adapt to, as long as we understand the desired outcome.
What needs improvement?
UiPath has matured and offers a wide range of packages. However, some users feel these packages aren't easily adaptable or customizable. Ideally, UiPath could provide more open models for users to modify and tailor to specific needs. Additionally, users would appreciate more activities and features related to Microsoft Office applications, given their wide use. While UiPath acknowledges this need with some activities for OneDrive and SharePoint, there's a gap compared to other platforms.
UiPath's licensing costs are a major consideration. While the platform offers valuable features and user-friendly tools, its pricing can be a barrier for some customers seeking more affordable options. This high cost is a key reason users switch to Power Automate, which integrates well with Office applications but lacks UiPath's breadth of automation capabilities.
UiPath's extensive features come at a premium price, leading some customers to explore alternatives like Power Automate or open-source solutions. While these alternatives have limitations, UiPath's recent 30 percent license cost increase has prompted even established users to re-evaluate their options.
For how long have I used the solution?
I have been using UiPath for seven years.
Which solution did I use previously and why did I switch?
While Selenium offers web automation capabilities, open-source solutions may not always be ideal. As a result, clients are increasingly looking towards RPA tools like Power Automate, which is a more affordable option compared to UiPath, but with fewer features. Blue Prism, Automation Anywhere, and UiPath are all RPA tools with similar core functionalities. However, they differ in the number and variety of activities they offer. UiPath boasts the most features, while Automation Anywhere excels in document understanding, a key area where UiPath is catching up. Ultimately, the choice between these tools depends on specific needs. For cost-conscious clients, Power Automate is a viable alternative, while UiPath offers a comprehensive feature set and Automation Anywhere shines in document processing.
How was the initial setup?
UiPath Orchestrator, a web-based application for managing deployments, simplifies the process. While primarily click-based, Orchestrator ensures a smooth and efficient rollout.
What's my experience with pricing, setup cost, and licensing?
UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization. The mistake many make is buying licenses without considering workload. Effective utilization comes from proper training and knowledge of UiPath's capabilities. With this knowledge, the high price may not seem so daunting. From a user's perspective, a well-defined plan is crucial. Don't buy one license for one process if you have 50! Having a full pipeline of automation justifies the cost. While UiPath may be pricier than other tools, its power is worth it – but only if you know how to leverage it.
What other advice do I have?
UiPath is a strong contender, earning a rating of nine out of ten. However, its high price tag prevents it from achieving a perfect score.
Automated processes require maintenance every three to six months. Additionally, training a robot using hypercapnia elevated CO2 may take three to six months. To ensure successful implementation, we need to identify potential robot failure points and mistakes. We'll simulate these scenarios during training to refine their character responses and behaviors. Following the training period, we'll transition to periodic monitoring. This monitoring will gradually decrease as we analyze data logs and the overall system performance through the central management tool.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: September 2025
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