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Sandaru Adikari - PeerSpot reviewer
Associate Business Analyst at a non-tech company with 51-200 employees
Real User
Top 20
Jun 10, 2024
It's easy to learn and you can build a workflow in minutes using the recording feature
Pros and Cons
  • "Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started."
  • "I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it."

What is our primary use case?

We have an online report, and our management tasked me with recreating it, but they don't allow bots to create things on the website. I'm responsible for the automation and engineering work, and they wanted me to evaluate the performance of our systems and solar panels. I need to go to the manufacturer's website and download the monthly report corresponding to our factory site. 

Each month, I need to go to the site, get their readings, and create a report. It's a repetitive task that takes about four or five hours. UiPath enables me to automate the finance side of the report.

How has it helped my organization?

Generating all these market analyses and data reports from various websites can be time-consuming. It might require a whole team with its own manager to check and update the docs. However, when UiPath came into play, we could automate a lot of that work from different platforms. That was the start of a digital transformation at our company. It saves about eight hours per report. 

UiPath decreases human error. A lot of the reporting on product quality was done through manual data entry into the database system. There is potential for human error. Now, we can a lot of that information automatically and perform the data analysis with UiPath. Since we no longer need a designated person to do the data analysis, we can save around $200 to $300 monthly.

What is most valuable?

UiPath is easy to use and learn. With some experience in automation, I could learn the solution in three or four hours. It's easier to build automations in UiPath compared to other tools. UiPath has a feature that allows you to build automations quickly. You can build your workflow in under 10 minutes. In UiPath Studio, you can do browser automation by recording it. You can set up flows where you click through the buttons on a website. For example, there's a button where you have to click to verify that you're human. That's something you can add to the flow. 

Having a workflow is beneficial. At our monthly meetings, we rectified the revenue generation, etc. We analyzed all these systems' performance and costs to create a plan and saved a lot of money doing that.

We're developing a use case for automated communications mining using Salesforce for one of our teams. It will be helpful, but we haven't implemented it yet. We have several reports and a script to perform this automatically. We will rate the responses from our team members and the outside groups we are using. 

The UiPath community is very helpful. When I started using UiPath, I had no clue about it, so I watched a few videos and learned how to do most of the integrations. I also reached out to some colleagues on LinkedIn who directed me to the Sri Lankan user community. They were amazing.

What needs improvement?

I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it. 

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January 2026
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For how long have I used the solution?

I tried UiPath a couple of years back for another project and worked with it for about a year and a half. I also worked with it more recently, and the experience is different.

What do I think about the stability of the solution?

We had some performance issues in the first few weeks. Apart from that, UiPath has been running okay.

What do I think about the scalability of the solution?

The cloud component of UiPath makes it scalable.

How are customer service and support?

I rate UiPath support seven out of 10. You can contact enterprise support. They're always ready to receive our calls and provide recommendations. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Microsoft Power Automate. Since we are using Microsoft ERP and CRM systems, all of our automation systems need to be compatible with Microsoft. We could use Power Automate for free, so it made sense to stick with one vendor. 

UiPath is easier to understand and use because we can record actions, and it has an amazing support community. It is also competitive in terms of cost. If you are sending information to databases with Power Automate, you need some subscriptions to PowerApps and Power BI. It costs you about a hundred dollars to get started. You can download and use UiPath Studio for free. 

How was the initial setup?

Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started. 

What's my experience with pricing, setup cost, and licensing?

UiPath is reasonably priced. 

What other advice do I have?

I rate UiPath eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Harish Podili - PeerSpot reviewer
Process Automation Developer at a tech vendor with 201-500 employees
Real User
Top 20
Mar 6, 2024
Helps improve efficiency, is easy to build automation, and reduces errors
Pros and Cons
  • "The most valuable feature is the easily accessible tool, such as the ARI framework, which I have used extensively."
  • "The UiPath Community Edition lacks some key features that developers find essential for learning and building their knowledge base before transitioning to the paid Enterprise Edition."

What is our primary use case?

I use UiPath for work projects that involve various applications, including license rebate processing and healthcare licensing. I develop reusable components for these projects.

Specifically, the process involves launching different licensing websites and extracting essential information such as license number, status, effective date, expiration date, and any disciplinary actions. This data is collected from providers like physicians, dietitians, opticians, and speech therapists. We validate the extracted information against existing databases or applications, updating records where necessary.

This validated information is crucial for determining the approval or denial of applications, such as those related to provider enrollment. Essentially, my work centers around creating processes with defined inputs and desired outputs.

Currently, I'm focused on a project within the manufacturing sector, specifically a constant bidding branch. Here, we gather order information for stakeholders, including tracking numbers, tracking statuses, and approximate order values. We store this data in an Oracle database, generate a CSV file from it, and distribute this file to stakeholders via email.

How has it helped my organization?

Building automation using UiPath is easy for developers. It is easy for them to manage and start building with the automation.

UiPath empowers organizations to improve their staff's time management and become more cost-effective. By automating routine tasks, it frees up employees' valuable time to focus on higher-priority work. 

UiPath enables end-to-end automation. Our process begins with meeting stakeholders to determine which processes are suitable for automation. We assess if existing tools are sufficient or if new ones need to be implemented. We also identify applications that automation could potentially replace. If all requirements are met, we obtain sign-off for automation and prepare process documentation, such as Process Definition Documents. We then consult with business stakeholders and obtain managerial approval on the Solution Design Document. This phase can take several weeks and involves outlining the specific solutions and applications required for the automation. Next, we create a video demonstrating the automation workflow and explain the process to stakeholders. After securing sign-off from management and SMEs, we begin the development phase. The completed development is sent for UAT and then moved into production. We typically monitor the automation in production for one to two months. Any errors trigger email notifications, allowing us to promptly address issues within UiPath Studio and re-deploy to the live production environment.

The UiPath User Community is a valuable resource for developers. It allows us to share knowledge and find answers to questions or issues we encounter, without needing to submit a support ticket.

It has significantly improved our efficiency by automating many manual tasks, leading to a noticeable benefit for patients. Now, thanks to automated benefit processing, patients receive instant approvals or denials from their insurance providers.

Our company encourages us to complete UiPath Academy courses to further our understanding of Robotic Process Automation. These courses equip us with the skills and knowledge necessary to solve complex problems encountered in real-world scenarios. Completing the Academy courses and obtaining certifications can be beneficial not only for career advancement within our company but also for understanding new features and process flows implemented in future updates. Additionally, these certifications can be valuable when transitioning to other companies as they demonstrate our expertise in UiPath products.

Human error is minimized by utilizing exception handling.

UiPath helps free up our time.

What is most valuable?

The most valuable feature is the easily accessible tool, such as the ARI framework, which I have used extensively. My interest in the ARI framework has grown significantly because the templates are built directly into UiPath, making it possible to automate more complex processes, while also simplifying the development and understanding for developers.

What needs improvement?

The UiPath Community Edition lacks some key features that developers find essential for learning and building their knowledge base before transitioning to the paid Enterprise Edition. To provide developers with a more comprehensive evaluation experience, UiPath could consider including all features in the Community Edition for a limited trial period. This would allow developers to fully test the solution's capabilities before making a purchase decision.

For how long have I used the solution?

I have been using UiPath for four years.

What do I think about the stability of the solution?

UiPath operates reliably around 80 percent of the time. However, automation speed can sometimes be hindered by internal applications.

How are customer service and support?

I had to contact their support once and they were extremely helpful in resolving my issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While I have experience with Automation Anywhere, I find UiPath to be more user-friendly and offer a more robust orchestration tool. Although Automation Anywhere offers child bots and AI IQ bots, it is not as well-suited for handling complex automation scenarios.

How was the initial setup?

The initial deployment is straightforward. We can sign up with UiPath and set it up on our local desktop, or we can deploy it from our cloud cluster.

What other advice do I have?

I would rate UiPath eight out of ten.

The amount of maintenance required depends on the project and the bots being used. On average maintenance is done monthly.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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UiPath Platform
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Anantharaja Jayaraj - PeerSpot reviewer
Technology Advisory Team Lead (RPA) at a consultancy with 10,001+ employees
Real User
Top 20
Feb 1, 2024
Reduces errors, streamlines manual tasks, and is easy to use
Pros and Cons
  • "It's made it easier to do development and create accurate products for the customers."
  • "They could add enhancements in AI technology that could be helpful for everyday developers."

What is our primary use case?

We needed a solution for users that had too many manual tasks. We're in a large bank, and there are tasks like account opening or other items that can be automated using the UiPath system. It can handle auditing as well. 

How has it helped my organization?

We've been able to increase productivity time by using UiPath. It saves time and costs. 

What is most valuable?

Previously we used the classic activity. UiPath modified the activity and it made it easier to do the development and create accurate products for the customers.

It's easy to build automation using UiPath. There are a lot of ways to make an automation, compared to other tools, like Automation Anywhere and Power Automate. It's very flexible. We can use different codes and use Excel modifications. It's very comfortable to use. 

In UiPath, we've developed a developer foundation and developer processes. If there are modifications to what has been done or ideas for new ways to do something, we embrace that. 

We can implement end-to-end automation. It's important for us. We do need to study the process and then create a process that is a better solution. Our users can study the whole process and come up with solutions and best practices for building automation. The best way to do it is to have one person handle the end-to-end automation so that there is no confusion in the process.

The UiPath Community is helpful for users. It's an advantage. It helps share knowledge. We're able to find the best solutions for issues with it. 

We've used the UiPath Academy courses. It helps users to study UiPath: what it is, how to use it, and how to build solutions effectively. It's great for users who want to study and be more confident in the development process. 

It has helped us reduce the cost of digital transformation. When we have more people, we need to pay more salary, and it takes more time. Using UiPath, we can save valuable time and reduce costs. What a man can do in one hour, UiPath can usually do the same task in half the time. 

It reduces human error. Sometimes people aren't in the right mindset. If they are tired, for example, they can make mistakes. However, a bot always does everything the same way. 

What needs improvement?

I'd like to see the accuracy improved. Sometimes the development works fine. Other times, it requires some small changes in the development. 

They could add enhancements in AI technology that could be helpful for everyday developers. 

For how long have I used the solution?

I've used the solution for three years. 

What do I think about the stability of the solution?

The solution is stable for the most part. I'd rate it eight out of ten. Most of the time, it's working fine. However, sometimes we have small problems with the data connection or pushing data. It can be difficult to identify the orchestrated things. 

What do I think about the scalability of the solution?

We have about ten people on our team servicing clients with UiPath bots. There are three senior developers. We have bots across multiple locations. 

I'm unsure if the solution scales well. 

How are customer service and support?

We sometimes have to ask a lot of questions as the accuracy can be missing. When they provide us with a solution, there are options between classic and modern. It might take a while to fix things or if there are issues again and again the customers can sometimes be disappointed. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I've used Microsoft, Automation Anywhere, and Blue Prism. I'm most comfortable with UiPath and Power Automate.

Power Automate is developing a lot of its own solutions right now for Microsoft. I find UiPath more advanced than Power Automate and Automation Anywhere, which don't have as many features. Power Automate is the most comparable to UiPath. 

The main disadvantage to UiPath is the cost, which is really high. 

How was the initial setup?

When we do the deployment, we have to take into account security, et cetera. It concerns us when we're talking about using the cloud. There may be particular processes we cannot do on the cloud. 

One good developer is all you need for maintenance. If you have to update the system or do a modification, we need to update UiPath. So there is maintenance required and a person does need to watch the process. We provide the maintenance.

What about the implementation team?

Currently, our vendors are doing the installation. After it's installed, we provide all of the bots and processes. 

What was our ROI?

I don't have any metrics in relation to ROI. 

What's my experience with pricing, setup cost, and licensing?

The licensing is very expensive for UiPath. Many clients are going with Power Automate or Automation Anywhere based on the high cost of UiPath. 

What other advice do I have?

We're an end-user of UiPath. 

Currently, we aren't using AI technology in our solution. However, I like the idea of it. We'd maybe be able to resolve redundancies with it in the future. It may be on our roadmap in the future. 

I'd recommend UiPath. It's very accessible. I use a lot of products and this is the best product to give to customers overall. 

I would rate the solution nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Navinkumar Sadasivam. - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 10,001+ employees
Real User
May 1, 2023
Reduces the cost of digital transformation and helps our client reduce their on-premises footprint
Pros and Cons
  • "The ease of integration is a valuable feature."
  • "Some of the APA integrations are complicated and have room for improvement."

What is our primary use case?

We primarily work with banking clients at a high level, automating solution points, nodes, and bot processes to reduce demand. For example, if a task was previously performed by a hundred people, we have now limited it to around five to ten people by implementing automation to closely monitor the bots in real-time to ensure their effectiveness.

How has it helped my organization?

Building automation using UiPath is easy and in most cases can be done with a single click. There is no need to write coding. We can insert and delete columns or remove duplicate frames easily. 

We have already implemented a couple of solutions, one of which is a maintenance automation database. The users of the database want to send emails with attached files and other artifacts, and previously this was done manually. Each day, up to 300-500 items were manually processed by 50-60 people who would navigate to a separate application, search for the file, upload it, and send the email. This was a tedious task and accuracy and reliability were questionable, requiring manual verification. This process was repeated monthly for around 10,000-12,000 items, taking around 25-30 days to complete. We automated this process and provided a high-level solution initially, which was later built, bought, and deployed. The bot we created is capable of processing 900-950 items per day, meaning that all 10,000 items can be processed within eight to ten days. This reduces the processing time by one-third and the cost from 100 to around 12 months, as we only need three to four rotational shifts to monitor the bot. Sometimes the bot may disconnect or encounter issues beyond our control, but we address these promptly to reinstate the process. This is the work we are doing in our organization.

End-to-end automation is a crucial aspect of completing tasks within the specified time frame. Clients do not want to wait for extended periods, such as a month or two, and prefer to see progress at least one-third or one-fourth of the way through. This ensures that clients are not preoccupied with a single task and can focus on improving their business while also increasing accuracy. UiPath aims to provide clients with a high return on investment from both the software build and business development perspectives. This is achieved by delivering effective solutions that meet clients' needs.

We are satisfied with UiPath's community. Occasionally, we encounter some queries or doubts, such as whether we should use a particular feature or MAC code, or whether we can use a certain file. While we cannot always rely on direct support for such minor issues, we found that the UiPath community can be a helpful resource. We search for similar issues that other users may have faced and posted about, and we often find solutions to our questions in a timely manner. Overall, we find the UiPath community to be effective and useful.

UiPath has helped our client reduce their on-premises footprint. This decision is purely based on the client's interests and has nothing to do with our personal or company interests. Generally, clients prefer cloud integration as they want their systems to be up and running 99.9 percent of the time. However, sometimes they may opt for on-premises solutions based on the CDRT of a particular application, which refers to the sensitivity of the data involved. We have some limited automation that deals with sensitive information, such as credit-related automation, which the client cannot access. In such cases, clients may prefer an on-premises solution, but overall, cloud integration is becoming more important.

With the implementation of AI, we can utilize UiPath for automation, which is more dependable.

UiPath reduces the cost of digital transformation.

Our clients are highly satisfied with the nearly 99 percent reduction in human error achieved through the use of UiPath. This includes both individual and team errors. However, during the development phase, some human input was necessary to create rules for the bot to follow. Any potential issues were identified and resolved during testing by our IT and testing teams. Overall, our clients are pleased with the system's reliability and performance.

What is most valuable?

The architecture of UiPath is a unique feature compared to other solutions. 

The ease of integration is a valuable feature.

Debugging files is easy to do using UiPath.

What needs improvement?

Some of our customers have experienced performance issues after the latest update.

The licensing cost is high and has room for improvement.

Some of the APA integrations are complicated and have room for improvement.

For how long have I used the solution?

I have been using UiPath for four years.

What do I think about the stability of the solution?

In general, UiPath is a stable platform. However, the performance tends to slow down frequently after updates.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

The technical support and documentation are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In 2017 and 2018, we utilized Blue Prism in the preliminary stage. However, we subsequently discovered that it was not appropriate for our clients due to its intricate architecture and high cost compared to UiPath. UiPath, on the other hand, offers a more user-friendly experience by integrating everything into a single platform.

How was the initial setup?

The initial setup can be described as neither straightforward nor complex. I give the initial setup a five out of ten. We experience smooth operation once we finish setting up and deploying. If a person has three to four years of experience and is familiar with all the necessary processes for deployment, I believe that only one or two people, excluding the developer and tester, are needed to deploy the entire package to the host. Sometimes even just one person can handle the task, but we can assume two people will be sufficient. They will be deploying the product on the cloud, as there is a single package that has been moved from the latest enrollment.

What about the implementation team?

We implement UiPath for our customers.

What was our ROI?

UiPath has been instrumental in saving our customers money, which is the primary reason why they have adopted it. Instead of using the traditional method, UiPath's automation has streamlined processes for over 10,000 products, leading to a reduction in manpower by almost 90 percent. This has significantly decreased the turnaround time from 28 days to 12 days, making clients exceedingly satisfied and unwilling to risk their business due to potential delays. As a result, UiPath has provided us with a tenfold return on investment.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is high.

What other advice do I have?

I give UiPath a nine out of ten.

UiPath does not require maintenance, however, it does require a person to monitor the bot and ensure that it is functioning properly.

UiPath's architecture is simple and straightforward. I recommend the solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Saurabh Arya - PeerSpot reviewer
Software Developer at a tech vendor with 1,001-5,000 employees
MSP
Top 20
Jul 28, 2025
Automation efficiencies grow with powerful built-in features and code-free engine
Pros and Cons
  • "The code-free automation engine of UiPath Platform saves considerable time by eliminating human intervention, and all validations and data fetching are handled by UiPath Platform, removing the need for manual automation."

    What is our primary use case?

    My main use case for UiPath Platform is to build automations on that, mostly to solve our automation use cases.

    What is most valuable?

    I have found many features in UiPath Platform valuable, particularly for financial use with its built-in OCR capabilities for document scanning. We have built automation for automatic bill validation using this feature. Document verification features are particularly valuable.

    We have implemented AI integration features of UiPath Platform. We have also utilized the analytics component for tasks such as scraping data for product prices and job postings. Based on the fetched data, we have built automation with AI components.

    The code-free automation engine of UiPath Platform saves considerable time by eliminating human intervention. All validations and data fetching are handled by UiPath Platform, removing the need for manual automation. The analytics capabilities of UiPath Platform assist in decision-making processes, especially when comparing product pricing from multiple vendors to determine competitive market rates.

    What needs improvement?

    In my opinion, while using UiPath Platform for quite a long time now, I don't see many issues, but for a newcomer, the learning curve is somewhat tricky. The documentation exists, but it would be beneficial to have more video resources covering the new UI and AI features for newcomers who are starting with this platform.

    For how long have I used the solution?

    I have been working with UiPath Platform for more than three years.

    What do I think about the stability of the solution?

    I would rate the stability of UiPath Platform around eight. It is mostly available, but I have encountered errors once or twice in my career. We have reported these to the team, and they provided solutions. When there is downtime, they inform us about the expected resolution time.

    What do I think about the scalability of the solution?

    For the scalability of UiPath Platform, we initially served a very small scale, but now we have scaled significantly. For our use case, I believe it's scalable, though I'm not certain about its performance in larger enterprises.

    How are customer service and support?

    I would rate the technical support from UiPath Platform at ten. Whenever we require support, UiPath team provides direct access to a TAM through Slack. We can directly contact the TAM of UiPath, and they work to identify and resolve issues as quickly as possible. The support integration is excellent.

    How would you rate customer service and support?

    What's my experience with pricing, setup cost, and licensing?

    I would rate UiPath Platform's pricing at four. For us, hiring engineers would cost more, and there would be possibilities of human errors. UiPath Platform helps us reduce these issues, which justifies the pricing.

    What other advice do I have?

    I am working with the code-free automation engine of UiPath Platform. We have implemented a hybrid model for deployment, with some parts on-premises and most in the cloud. We work with a hybrid cloud architecture using AWS, OCI, GCP, and Azure, though I'm not certain which specific cloud handles particular deployments as this is managed by our DevOps or security team.

    Overall, I would give UiPath Platform a final mark of nine points.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jul 28, 2025
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    reviewer2587986 - PeerSpot reviewer
    Software Automation Engineer at a tech services company with 201-500 employees
    Real User
    Top 10
    Oct 30, 2024
    I am incredibly impressed with the pace of new features that have come out
    Pros and Cons
    • "UiPath's Object Repository was huge. I could build these libraries because our industry works with many of the same systems. It's hard to integrate with Yardi's core CRM, and many of our automation efforts focus on getting information in and out of that system. The ability to build these libraries of reusable selectors has dramatically benefited me over the past couple of years."
    • "The messages and alerts that Orchestrator generates are a little overwhelming. I'd like them to be filtered down to the most actionable things I need to look at. For many things, we set up an automation that will send an email summarizing things to the stakeholders for the automation. With any of these types of things, you're generating notices, emails, and things, so you want to focus on some things that need your attention."

    What is our primary use case?

    I currently work for a data center company serving real estate clients. Our primary use case for UiPath involves large-scale automation using Document Understanding to process invoices. 

    I have two models running. One is for our general invoices, including everything we pay for people coming on-site at all data centers worldwide. There's a separate model for utilities. Accuracy in our utilities spending is crucial for our data center business, where power costs are passed on to customers. 

    Currently, we still use traditional machine learning from when we initially developed these models three years ago. However, we are creating a company strategy to implement GenAI and deal with the legal implications. GenAI is something we're considering as an enhancement to our document processing and data collection. We're still trying to figure out how that happened. We're figuring out which documents and data to include in an internal model and draw conclusions from. 

    When working with data, our top priority is ensuring that the data is updated, accurate, and well-maintained. There's a structure involved because a ton of our information is in SharePoint, which is a mess. We have two SharePoint sites for every employee.

    How has it helped my organization?

    Some large-scale invoice-related tasks were overwhelming our existing processes and attempts to handle them manually. We are in the data center industry and dealing with all these technology companies, but many processes in the real estate business are a bit more outdated. Many of our people are comfortable working in Excel, and some teams are highly siloed.  One significant challenge I've faced as a UiPath developer is acting as an evangelist within the company.  We want to demonstrate the platform's capabilities and get buy-in from these different teams across the enterprise to raise the level of what we're trying to do. 

    UiPath has been helpful with that first step of getting the information off the invoice. I've been learning and expanding my skill set on the workflow side. Many of our automations have a workflow with a human in the loop doing manual review. I look forward to automating between different departments, and that's one thing I want to develop at this conference.

    We used to bring on seasonal contractors during peak seasons, and now we no longer need to do that because the existing staff have more capability. That was a big thing when we started. Our accounting team was so busy for the two weeks before and the one week after closing. There was a tiny window when they could engage with any process improvement or look ahead at what we could change because they were so busy keeping up with how things work. We've freed up these people who are intimately familiar with our business and give them more time to apply that knowledge instead of filling out forms. 

    We were processing about 2,000 invoices a month when I started. Now we're up to about three thousand. It took about 15 minutes per invoice to process because there were so many different elements. Working with Yardi is challenging. There was a big issue with getting these into Yardi and uploading them in batches. If one invoice in the batch failed, it would kick them all out. We spent all this extra effort troubleshooting and doing all of this. 

    Now, the bot can execute this work and upload them individually. If there's a single error, it can be isolated and kicked out as an exception. Someone can manually review it, and the bot can keep putting the rest of the invoices into the system. We've also had a great ROI on the monthly reporting. We generated reports from around 50 sites every week and then distributed them to a long list of different people on different projects. It's straightforward to do and only requires 10 clicks for each report, but it saves massive amounts of time for people. Now, all I need to do is maintain a list of who should get the emails and what projects need reports to run. 

    I love developing automations. I often directly help people by improving the part of their job that is time-consuming and dull. In addition to saving time, we reduce errors caused by manually typing things in. I've demonstrated that in different departments at our company.

    We won an award for our ESG efforts. I developed an automation to help us report our ESG metrics because all of these customers want reports to give their shareholders about green initiatives. We wanted to take all the data on energy reductions in data centers and distribute it to each of our customers. We had a very complex template that we wanted to iterate on until we delivered the report. I developed a bot that could generate the source data and template of these files for our customers by data center and aggregate them. 

    Before I joined the company, they had no automation solution. They tried to do this with mail merge, which struggled because of the variability across our sites. We wanted to achieve greater complexity and offer this table of information when it's available or update it when the final file we're generating varies significantly. We wanted to be able to convert a Word doc into PDF format and aggregate all of those different PDFs at the site level and aggregate those per customer. 

    What is most valuable?

    UiPath's Object Repository was huge. I could build these libraries because our industry works with many of the same systems. It's hard to integrate with Yardi's core CRM, and many of our automation efforts focus on getting information in and out of that system. The ability to build these libraries of reusable selectors has dramatically benefited me over the past couple of years. 

    I'm excited about all the new stuff around document understanding because I think that is a large area. We can continue expanding and delivering large-scale automations.

    What needs improvement?

    The messages and alerts that Orchestrator generates are a little overwhelming. I'd like them to be filtered down to the most actionable things I need to look at. For many things, we set up an automation that will send an email summarizing things to the stakeholders for the automation. With any of these types of things, you're generating notices, emails, and things, so you want to focus on some things that need your attention. 

    For how long have I used the solution?

    I started using UiPath while interning and pursuing an MBA. I've always been a huge fan of Excel, Visual Basic, and automation in general. I've been in my current role for about three and a half years, but I began tinkering with UiPath for a couple of years before that. 

    What do I think about the stability of the solution?

    I have not experienced any performance or uptime issues with UiPath.

    What do I think about the scalability of the solution?

    In my current role, it's been challenging to demonstrate the need to grow and bring on more developers. We're processing a high volume of invoices, but the rest of the business has around 200 employees. We have large capital expenditures building these data centers but not a high volume of back office processes. 

    I have not necessarily been able to evaluate what it would look like to grow with 20 automations. We could keep a steady pace of new smaller-scale processes and look for new large-scale opportunities, especially with some of these new technologies. However, I don't think we'll be a large enough business to need these massive deployments.

    How are customer service and support?

    I rate UiPath support 10 out of 10. I have submitted tickets periodically for a specific issue, or when I'm trying to solve a new problem, I haven't faced before. I am the only UiPath-focused employee at my company. I can work on iterating, researching, and troubleshooting. 

     I've always been able to put in a ticket and get on a call with some people. They're able to connect me with someone and help me understand either the problem I'm facing or the fact that we've been able to have more calls recently about new potential. The online community is also an excellent resource for finding ways to approach and solve problems. Their support has been great.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Prior to UiPath, there was no different solution implemented at my current company. At a previous company, we conducted a comparison between Automation Anywhere and UiPath and opted for UiPath due to its greater flexibility, capabilities, and entry offerings. At the start of my career, UiPath was one of the first to offer free online training and a lower entry point for businesses just starting out.

    Automation Anywhere followed suit. While reviewing them, I built the same process in both systems and presented it to our executives. Automation Anywhere seemed focused on the financial industry. It had some excellent features if that's what you were what you cared about, but I greatly preferred the UiPath's general flexibility, capabilities, and breadth of integration. I've done some small-scale things with Microsoft Power Automate. That tool is hard to work with. They try to make it easy for non-technical people, but it means that I have a hell of a time trying to get it to do what I want.

    How was the initial setup?

    The initial setup was straightforward, and it was conducted in-house. We host our own virtual machines for running automations and we are a cloud customer.

    What about the implementation team?

    The implementation was done in-house.

    What was our ROI?

    We've seen the greatest ROI from large-scale invoice processing, but small-scale operations have had great returns. Before automation, we were processing 3,000 invoices monthly, which took 15 minutes each. It still requires time to review them in the Action Center manually. 

    What's my experience with pricing, setup cost, and licensing?

    UiPath's pricing and licensing have been reasonable and manageable for us. Despite challenges in constantly monitoring SharePoint folders, UiPath has worked well within our resources. We have a fully dedicated, unattended license for our invoice processing, which needs to be a top priority and is always running throughout the day. We have another one for all of our other scheduled automations, and we've been pleased with that so far.

    What other advice do I have?

    I rate UiPath 10 out of 10. I'm incredibly impressed with the pace of new features that have come out. I have been working with UiPath for six years since I graduated college, and I'm blown away by what's coming out every year.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Adesola Onalaja - PeerSpot reviewer
    RPA Developer at a tech consulting company with 1,001-5,000 employees
    Real User
    Top 20
    Mar 6, 2024
    Helps reduce human error, saves time, and offers seamless database connectivity
    Pros and Cons
    • "UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages."
    • "The high cost of UiPath licensing significantly reduces the value we get from the solution."

    What is our primary use case?

    We have a lot of use cases for UiPath including automation of processes and reconciliation.

    How has it helped my organization?

    Building automation using UiPath is easy.

    It helps our operational efficiency by saving time and reducing costs. Manually processes that take an hour can be done in five minutes using UiPath.

    The most beneficial feature of UiPath for our workflows is the seamless database connectivity.

    UiPath facilitates end-to-end automation for well-defined processes. This eliminates interruptions caused by manual steps within the workflow.

    The UiPath User Community is large. There is a lot of interaction and sharing making it easy for us to find answers to any issues we may have.

    The biggest benefits we have seen using UiPath are the cost and time savings.

    It has helped save around ten percent of costs.

    The UiPath Academy courses are great. They have a lot of helpful courses.

    UiPath has reduced human error by 70 percent.

    What is most valuable?

    UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages.

    What needs improvement?

    The high cost of UiPath licensing significantly reduces the value we get from the solution. A large portion of the cost savings we achieve are negated by the licensing fees.

    For how long have I used the solution?

    I have been using UiPath for four years.

    What do I think about the stability of the solution?

    I would rate the stability of Uipath eight out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability of Uipath eight out of ten.

    How are customer service and support?

    The technical support is great with the premium service for enterprise-level clients.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I'm certified in Automation Anywhere and currently use Microsoft Power Automate. However, UiPath seems better suited for enterprise-level automation. Unlike Power Automate, UiPath is system-agnostic. It can connect to any system, regardless of platform, making it highly versatile. On the other hand, Microsoft Power Automate prioritizes integration with other Microsoft products. Connecting legacy systems with Power Automate often requires purchasing premium connectors and potentially hiring an expert for configuration.

    How was the initial setup?

    The deployment took around two weeks to complete.

    What about the implementation team?

    We engaged Deloitte as our consulting firm for the UiPath implementation. While we handled a significant portion of the on-premises work ourselves, their team provided some technical assistance. Overall, I would rate their services a six out of ten.

    What's my experience with pricing, setup cost, and licensing?

    UiPath promises a 50 percent reduction in operational costs, but the high licensing fees may consume most of those savings.

    I would rate the cost of UiPath eight out of ten with ten being the most expensive.

    What other advice do I have?

    I would rate UiPath eight out of ten.

    We have around 15 users that work with UiPath for the attended bots.

    UiPath Orchestrator requires regular maintenance and updates.

    I recommend UiPath. The only negative area of UiPath is the licensing fees. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Akshay Gosika - PeerSpot reviewer
    RPA Developer at a tech vendor with 10,001+ employees
    Real User
    Top 20
    Mar 6, 2024
    It's user-friendly and doesn't take long to learn
    Pros and Cons
    • "UiPath is user-friendly."
    • "I have fewer issues with the user interface when I'm using Blue Prism or Automation Anywhere. For example, if you want to perform an action in UiPath, it's a little tricky because you must click on a particular icon. When you click on that, some selectors are generated. That will change whenever the application updates, so you must change the selector again after the update. When we are dealing with Automation Anywhere, we'll not get any selectors if we are using that action once."

    What is our primary use case?

    We are primarily automating business processes from SAP applications and a few from a web-based application. 

    How has it helped my organization?

    UiPath reduces the number of human employees needed to do repetitive tasks. A person can only work during normal business hours, whereas a bot can work 24/7 without making mistakes.

    What is most valuable?

    UiPath is user-friendly. Building automations isn't complex, and it doesn't take many days to learn. If you have basic knowledge of any programming language, you can start building small projects in 30 to 45 days. 

    If it is a fixed process instead of a dynamic process, we can do end-to-end automation. Automating this kind of process is easier. If it's a dynamic process, we need some kind of external integration. 

    UiPath's community forums were helpful in my early stages, when I was learning the product. When I got errors, I was sometimes unsure what they meant, so I could go onto the forum and find answers easily. 

    They also have these UiPath Academy courses. I've taken the foundational course and the advanced courses on Document Understanding and data manipulation. I still haven't had a chance to work on Document Understanding, but the data manipulation course has been helpful. I learned to do some queries that simplify the workflow and make it faster. 

    What needs improvement?

    I have fewer issues with the user interface when I'm using Blue Prism or Automation Anywhere. For example, if you want to perform an action in  UiPath, it's a little tricky because you must click on a particular icon. When you click on that, some selectors are generated. That will change whenever the application updates, so you must change the selector again after the update. When we are dealing with Automation Anywhere, we'll not get any selectors if we are using that action once. 

    For how long have I used the solution?

    I have used UiPath for more than two years. 

    What do I think about the stability of the solution?

    I had an activity crash once when the permissions failed. When we were using that activity, it automatically created multiple activities. Even though we dragged it and used it only once, it created multiple activities. That only happened once.

    Which solution did I use previously and why did I switch?

    I have tried Blue Prism and Automation Anywhere. 

    How was the initial setup?

    UiPath is deployed on-premises. We only needed to download UiPath Studio off the website and install it. It took about 30 minutes. 

    What other advice do I have?

    I rate UiPath eight out of ten. I recommend taking the UiPath Academy courses first. Take the foundational course. It has some hands-on exercises with small automation processes. Later, they can complete the advanced course. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.