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Rakesh-Datta - PeerSpot reviewer
Global Sales Director, Inside at Feat systems
Real User
Top 5
Oct 30, 2024
Enhances customer success with advanced AI for seamless data handling
Pros and Cons
  • "Customers find numerous features of UiPath valuable, including Document Understanding (DU) and AI functionalities."
  • "Currently, there's a time lag in training, which eventually impacts the customers. All stakeholders should receive updates simultaneously."

What is our primary use case?

We have done work for customer success by collecting information from various sources such as email, IVR, and chat. Our solution performs classification, sentiment analysis using the AI of UiPath, and then data validation and posting. We've implemented this for one of the biggest banks in India.

How has it helped my organization?

Our admin team benefits from an internally created ticketing system, which offloads repetitive tasks and improves performance. This facilitates time savings and enhances overall satisfaction within the employee base.

What is most valuable?

Customers find numerous features of UiPath valuable, including Document Understanding (DU) and AI functionalities. They leverage it for repetitive tasks and beyond.

What needs improvement?

Customer education is crucial. Currently, there's a time lag in training, which eventually impacts the customers. All stakeholders should receive updates simultaneously.

Buyer's Guide
UiPath Platform
February 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
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For how long have I used the solution?

We have been a UiPath partner for more than six years.

What do I think about the stability of the solution?

We face no major challenges regarding stability.

What do I think about the scalability of the solution?

Investments in hardware are necessary for scalability, especially when dealing with AI and audio functionalities.

How are customer service and support?

The UiPath support team in India is excellent, offering professional services and tech support. I rate it eight out of ten.

Which solution did I use previously and why did I switch?

We've been using UiPath from the beginning. We were also Automation Anywhere partners but decided to stick with UiPath.

What was our ROI?

While it's difficult to quantify precisely, we've observed a 10% to 20% cost savings.

What's my experience with pricing, setup cost, and licensing?

Pricing is high, affecting renewals significantly. Many small companies are hesitant due to the increased cost compared to past discounts.

What other advice do I have?

I would rate UiPath an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Real user and partner
PeerSpot user
reviewer2587953 - PeerSpot reviewer
Dev manager at a comms service provider with 10,001+ employees
Real User
Top 10
Oct 30, 2024
The support is great and very responsive
Pros and Cons
  • "We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value."
  • "Being able to escalate quickly is not a strength for UiPath and may be a focus area."

What is our primary use case?

We're still in the exploration and discovery phase. We're learning about UiPath's capabilities and how they fit into the overall picture. We haven't separated AI from our normal process at this point. I work in our company's contact center, and we engage them in many different ways. We talk to management about their problems, report large volumes of transactions, and work side-by-side with the agency to find trouble cases and where they frequently perform manual tasks.

How has it helped my organization?

UiPath has helped our customer success unit and various technical teams. We were trying to understand the industry's current state and the direction our peers are taking. We're not so focused on eliminating positions as we are on using UiPath to free staff to work on additional tasks. There are always new tasks in the contact centers, and if we don't need to add staff, we can redirect them to other areas.

What is most valuable?

We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value.

What needs improvement?

Being able to escalate quickly is not a strength for UiPath and may be a focus area.

For how long have I used the solution?

My department has been using UiPath for about two months.

How are customer service and support?

The people from UiPath, from customer success to various technical teams, have been very helpful. When we open tickets, they respond quickly and escalate to the appropriate teams.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did have a different solution. Deploying the solution to our agents' desktops was essential, and UiPath's advancement in that space and innovation position was enticing.

How was the initial setup?

The initial deployment was fine. We had an on-premise deployment and weren't using the Automation Suite. It didn't work for us at the time. There wasn't a lot of flexibility there. I understand that it's changed, but we've already deployed on-prem. We've grown, and the complexity is through the roof, so now we think it's worth transitioning to an alternative solution.  That part has not been great, but at least there are places for us to go.

What's my experience with pricing, setup cost, and licensing?

UiPath is expensive compared to competitors. We're examining where the value comes in and their ability to continue being a leader to justify the cost.

What other advice do I have?

I rate UiPath eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
February 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
RPA Developer at a consultancy with 10,001+ employees
Real User
Top 20
Sep 25, 2024
The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently
Pros and Cons
  • "My favorite feature is Document Understanding. I haven't used most of the new features, such as AI-enhanced document processing and process mining. The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently. It enables the quick and accurate handling of structured and unstructured data."
  • "I would love more built-in integration with cloud-based services to streamline hybrid workflows."

What is our primary use case?

For two years, I have focused on automating workflows related to processing documents in formats like PDF, Excel, and CSV. Using the document understanding feature, we have handled forecast orders and purchase order invoices. 

If you use input files like Excel, PDF, and CSV, we can automate file validation, such as checking data accuracy, format compliance, or missing information. It's integrated with Boomi, so after the files are validated, they're sent to Boomi for further processing. 

Boomi provides us with the RTF file, and we use UiPath to validate its contents and correctness. It automates the process of converting the RTF file into an Excel file. Another process is remittance, where we can get files from clients, validate them, and submit them to the credit managers for correction.

How has it helped my organization?

UiPath reduces human error by eliminating manual work and intervention. Some human intervention is still necessary, but it has been reduced. Realizing UiPath's benefits takes some time because you may have some issues after the initial deployment. The UiPath Academy was helpful. I took some courses and achieved developer certificates. I'm still learning. 

It hasn't saved time in my work because I'm still spending a lot of time learning the software. It was new, so learning and implementing those things in my work takes time.

What is most valuable?

My favorite feature is Document Understanding. I haven't used most of the new features, such as AI-enhanced document processing and process mining. The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently. It enables the quick and accurate handling of structured and unstructured data. 

The flexibility to work with templates and machine learning models for document extraction has been helpful when dealing with various invoice formats and forecast orders. Data extraction from PDF has been smooth, especially with UiPath's capability to handle scanned documents using OCR and AI-based models. 

The taxonomy manager lets you define the structure and categorize data from multiple document types. AI center integration allows continuous improvement in document extraction accuracy by training models based on historical data. I have utilized AI and machine learning models in UiPath specifically for processing complex PDF and Excel documents. 

UiPath's AI capabilities, such as pre-trained invoices and receipts models, have effectively extracted structured and unstructured documents. For example, when processing purchase orders, the AI model identified key fields, such as invoice numbers, dates, line items, and currency details, with high accuracy. I have found the machine learning models to be especially useful when working with documents that have different formats. In some cases, additional training or validation was required to fine-tune the models for complex or irregular documents. Overall, AI models and document understanding are my favorite features.

UiPath is highly user-friendly because it has drag-and-drop functionality to design and develop complex workflows without much coding knowledge. This has been particularly beneficial when working with different document formats. UiPath's built-in tools and integration capabilities simplify the automation process, leading to greater efficiency.

We have end-to-end automation and integration with other applications. For example, we have portal automation that's end-to-end. We use it to log in to the website and sign in to different accounts. It enters the CAPTCHA, downloads the files, and logs out. It can complete the automation without human intervention. 

UiPath has many resources online. We use its academy and online documentation. If we face any challenges, we can find an answer on the forum or one of these resources. I've never had a problem finding solutions to problems. They have the best resources.

What needs improvement?

I would love more integration with Third-Party applications. Expanding the library of pre-built, plug-and-play connectors to include more industry-specific applications.

For how long have I used the solution?

I have worked with UiPath for two years. 

What do I think about the stability of the solution?

I've never experienced lagging or crashing with UiPath. The app has never given me trouble. 

How was the initial setup?

Installing the community version of UiPath was easy and only took five to ten minutes. 

What's my experience with pricing, setup cost, and licensing?

I am using the free community version. The enterprise version is obviously a little expensive. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dilshan Danurasith - PeerSpot reviewer
RPA Developer at a healthcare company with 1,001-5,000 employees
Real User
Feb 7, 2024
Helps improve operational efficiency, is easy to use, and reduces our on-premise footprint
Pros and Cons
  • "Storing data partially using internal data tables for internal calculations, without relying on a full database, is most beneficial for our workflows."
  • "Computational text recognition has room for improvement as it is not 100 percent accurate."

What is our primary use case?

I have several use cases but primarily I use UiPath to input transaction data to the websites.

How has it helped my organization?

UiPath has helped us improve operational efficiency by automating tasks previously performed by humans. This frees up employees to focus on more meaningful and strategic work. In one project, we achieved 100 percent automation, while another reached approximately 70 percent.

Building automation using UiPath is easy even for inexperienced users.

We use UiPath to automate production processes in the healthcare industry.

To automate end-to-end processes, we employed multiple UiPath bots, as a single bot couldn't handle the entire process due to the disparate nature of the systems involved. These bots consisted of a web automation bot, a secure automation bot, and an existing legacy automation bot, which served as the backbone of the automation.

The UiPath User Community is accessible through the UiPath developer portal. It's a valuable resource full of information, where we can learn about the impact of new releases from other users and experts.

In the time I have been using Uipath, I have noticed that the text recognition tools have improved making it the best in the market.

UiPath has been beneficial in helping to minimize our on-premise footprint by automating 100 percent of some tasks.

As developers my team and I use the Developer Academy courses from UiPath to get certified. We also use the courses to help train new users which is helpful.

I am happy with the AI functionality. It has helped reduce the development time for us.

The AI functionality has helped us to automate more processes overall.

UiPath helps speed up our digital transformation and reduce the cost. Our digital transformation using UiPath did not require complex upgrades or application support.

UiPath reduces human error by 80 percent, enabling faster transaction rates compared to manual processing.

What is most valuable?

UiPath is the most user-friendly automation tool in the RPA category.

Storing data partially using internal data tables for internal calculations, without relying on a full database, is most beneficial for our workflows.

What needs improvement?

Computational text recognition has room for improvement as it is not 100 percent accurate.

For how long have I used the solution?

I have been using UiPath for around two years.

What do I think about the stability of the solution?

I would rate the stability of UiPath ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of UiPath ten out of ten.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Blue Prism but found UiPath to be the most user-friendly.

How was the initial setup?

The deployment was straightforward and took two hours to complete using four people.

What's my experience with pricing, setup cost, and licensing?

UiPath is expensive which is why we need to have bots that run 24/7 to maximize the work and justify the cost.

What other advice do I have?

I would rate UiPath nine out of ten.

We have UiPath deployed in one location.

Maintenance is only required when changes are made to the website.

I recommend UiPath to others.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Mayur Mali - PeerSpot reviewer
Senior RPA Developer at a computer software company with 51-200 employees
Real User
Dec 19, 2023
It's easier for beginners to learn, and the learning curve is shorter compared to other tools
Pros and Cons
  • "If you know Python and any other programming language, writing custom scripts is simple. Other solutions like Robocop and Power Automate have less flexibility in the scripting languages you can use."
  • "Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages."

What is our primary use case?

We have multiple use cases, including banking and finance. We are primarily taking data from PDFs and manipulating it in Excel, but we also build some UI-related automations. 

How has it helped my organization?

UiPath has saved my team some time by streamlining our processes. Previously, it took nearly a month to complete the accounting processes, but we've reduced it to one week. Before we implemented UiPath, they were working day and night to complete the task, so it reduced the time by almost 90 percent. We're further refining the process to reduce the time to five or six days.

The solution has reduced human error, which also saves us some time because we don't need to go back and correct mistakes. It's almost 100 percent error-free. It saves us money from server costs when we automate processes because there are typically so many people working on the same task. It reduces payroll costs. 

The UiPath Academy offers multiple certificates, which is excellent because we're asked for certifications during our interviews and audits. We've completed most of the UiPath Academy course. There's a foundational certification, and UiPath offers additional courses when they launch a new feature. We can get a deeper understanding of that particular function. The best thing is that it's free, and anyone can access the academy courses. 

What is most valuable?

UiPath's interface is excellent and accessible to new developers. It's easier for beginners to learn, and the learning curve is shorter compared to other tools. If you know Python and any other programming language, writing custom scripts is simple. Other solutions like Robocop and Power Automate have less flexibility in the scripting languages you can use.

We can implement end-to-end automation in most cases because we can use a different language if we encounter any limitations. For example, in one of my projects, we had an issue extracting the data from a scanned document. After reading that scanned copy, it couldn't pull the correct number. We could clean the image using Python scripting, and recreate it so that the output was correct. If we reach a hurdle we can't get over, we can switch to a different scripting language. 

UiPath's community is another thing that sets it apart from other RPA tools. Whenever we get stuck on something, we can go to the community to see if others are facing the same issue. There are many queries in that forum. That's how my team often solves an issue. The forum will have the solution 90 percent of the time. It's a fantastic resource. 

What needs improvement?

UiPath could improve machine learning for its Document Understanding module. We have to train that model to pull the data from different digitized or non-digitized documents. The classification could be improved, but I'm not sure how they could make it better. 

Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages. 

If we're doing UI-related automation, updates to the website might remove a specific UI element, and it affects the code. That's a drawback to using UiPath for a website.

For how long have I used the solution?

I have used UiPath for more than four years.

What do I think about the stability of the solution?

There are some performance issues during development. When we transfer a process from one machine to another using GitHub, it will work fine on my machine, but it will take time for the other developers to redownload the particular dependencies. It is not going to update immediately. 

What do I think about the scalability of the solution?

I rate UiPath nine out of 10 for scalability. 

How are customer service and support?

I rate UiPath support seven out of 10. Their frontline support agents don't know that much and often cannot recognize the issue. After contacting UiPath two or three times, they finally assigned us a technical person who could resolve the issue within twenty minutes. However, it took two or three days altogether. Our bot wasn't functioning for that entire time. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used other RPA tools, including Robocorp, Power Automate, and Automation Edge. UiPath is great for data manipulation. When we want to take values from tables like columns and rows, it's effortless because it's using the .NET language. I use Power Automate and Robocorp because some clients need to develop their processes with these tools. 

UiPath is better than the alternatives, but some of the other tools perform better. For example, if I have the same code in Robocorp and UiPath and run the processes at the same time, Robocorp will complete faster if we're only considering UI-related automation. In most use cases, it's the same, but Robocorp is a little bit faster when automating UI-related processes because it's directly selecting that particular UI element. 

If I want to click to the next page and process the data, it will be faster in Robocorp. In UiPath, it's easier to develop the code and configure the bot, but Robocorp is faster. 

How was the initial setup?

Deploying UiPath is easy. Only one person is needed to install it. It takes around two or three hours to install and configure the solution because the file is larger We have to download UiPath Studio and other components

UiPath requires some maintenance. If the process involves a user interface, we need to adjust it when the website is updated and a UI element is changed. When that happens, we need to update the code that references that particular UI element.

What's my experience with pricing, setup cost, and licensing?

UiPath is expensive compared to other solutions like AutomationEdge, which is cheap. Last year, it wasn't too high, but I believe they updated their licensing model, making it very costly.

What other advice do I have?

I rate UiPath eight out of 10. UiPath is an excellent tool, and you can get support quickly from UiPath. One thing I would note is that you can negotiate with UiPath for lower initial costs, but they will likely increase the price after you enroll. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Allah Bukhsh - PeerSpot reviewer
UiPath RPA Consultant at Tekrowe
Real User
Top 20
Dec 6, 2023
A fast, user-friendly solution that gives 100% results
Pros and Cons
  • "UiPath is efficient and fast. There are multiple RPA solutions, but UiPath is very user-friendly. It is very easy and fast to learn."
  • "If we want to learn something new about UiPath, we sometimes cannot learn it directly from the UiPath Academy. We have to go and search on the web. It takes a few searches to find the solution. We do find it, but it takes time. UiPath should give the solution in one area."

What is our primary use case?

We are using UiPath for office automation for our clients. We use many activities of UiPath. We are using CV, RegEx, Excel automation, and email automation.

We are working on a project for a billing company in the US that takes care of patient records for a hospital and saves them on a website. We are handling the patient billing system. We have an email as input at the start of the automation. The bot reads the input. In the input, we have the patient's name and date of birth. The bot searches the patient's name in the EMR hospital application and gets the PDF from the application. We have put some filters on the application. In the PDF, we have a patient's details and a record of their visits and the issues they are having. The bot then uploads the PDF on a website.

We process multiple records. There could be 2,000 pages or 500 pages. It varies based on the patient. For example, an 80-year-old might visit the hospital once or twice a week and will have a bigger file with notes and pictures of their visits. We follow HIPAA regulations for extracting patient information.

How has it helped my organization?

It is very fast and convenient. Bots give you 100% results and work 24/7. Humans work eight hours a day, but bots can work 24/7 for you. They save time and bring efficiency.

UiPath brings accuracy. It gives you 100% results. When we do things manually, there can be human errors, but bots do not make any errors.

In the last two to three years, we have done millions of processes. If we give this work to a person, it will take that person ten years to process. For automation, we are using multiple instances and virtual machines. If we need more processing, we can use more VMs. It saves time, and it works 24/7.

It has been a good experience. UiPath is efficient and fast. There are multiple RPA solutions, but UiPath is very user-friendly. It is very easy and fast to learn. We do not need to know how to code for UiPath. It is coding-free. We just have to make a logic. We just need to know the basics but not the advanced things.

UiPath saves a lot of time. Bots are ten times faster than humans.

UiPath APIs were helpful for extracting data from the website and doing the work very quickly. We could get the data directly from the website database. It did not require going to the website, typing the URLs, etc. We could directly send a request to the website and get all the required data.

I have used Document Understanding a little bit for extracting the data from the PDF and images. Document Understanding machine learning capabilities, but I have not used it much. Other teams use it, and the feedback is that it is very effective and fast. They are probably using the Enterprise version for Document Understanding. 

What is most valuable?

There are two things that are very useful. The first one is RegEx, and the second one is LINQ. UiPath is giving us Excel activities, but it is very slow. With LINQ, we are extracting data from Excel in a very quick way. It is very easy and very fast. RegEx is helpful in quickly getting specific data or text from a chunk of text.

We are also using CV. It is very useful because it uses an image for clicking and extracting data.

What needs improvement?

If we want to learn something new about UiPath, we sometimes cannot learn it directly from the UiPath Academy. We have to go and search on the web. It takes a few searches to find the solution. We do find it, but it takes time. UiPath should give the solution in one area.

For how long have I used the solution?

I started in 2020. It has been three years since I have been working with UiPath.

What do I think about the stability of the solution?

It is stable. They are updating things, but it is stable with the previous code.

What do I think about the scalability of the solution?

It is very scalable. The scalability part is very good.

We have a small team working with UiPath. There are five to ten people.

How are customer service and support?

We have not contacted them much. There was an issue one to two years ago, and we contacted their support. They gave us a solution.

Which solution did I use previously and why did I switch?

I have used Automation Anywhere, and I have also used Power Automate a little bit. 

In Automation Anywhere, we cannot use CVs. Maybe in the enterprise version, we can use them, but I did not see CVs and other activities in Automation Anywhere. It is also web-based, which is not a good thing, whereas UiPath is application-based.

Power Automate is a very useful tool for Excel automation or web automation, but UiPath is the best for our needs.

UiPath is very fast and convenient. It gives 100% results. It is very easy. If needed, we can also use Python or JavaScript code to make a logic for automation.

How was the initial setup?

I was not involved in its deployment. For maintenance, we just update the UiPath version. We have not had any issues.

As RPA developers, we use UiPath to create automation and then we hand over the bots to the support engineers. They oversee the processing in Orchestrator. They see the automation logs and the graphs. If a bot is not working properly, they send us a message to fix it. We are using CV. If the image changes, our bot will give a failure, and we have to fix that. We might get an error once or twice a week.

What's my experience with pricing, setup cost, and licensing?

I am using the Community version in my office and personally.

What other advice do I have?

I would recommend UiPath to others, and I would give it the best rating. I have used other tools, but UiPath is my preferred tool.

I would rate UiPath a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
GHULAM-MUSTAFA - PeerSpot reviewer
Manager Digital Enablement at a comms service provider with 10,001+ employees
Real User
Nov 3, 2023
Can consume APIs directly from any application, reduce human error, and improve operational efficiency
Pros and Cons
  • "The most valuable feature of UiPath is the ability to consume APIs directly from any application."
  • "UiPath is limited to one application at a time and cannot process two applications simultaneously."

What is our primary use case?

We use UiPath in various internal departments to automate our HR, financial, and IT operations, including access management and ISO compliance to control traffic.

We have UiPath deployed both on-premises and in the cloud.

How has it helped my organization?

Building automation with UiPath is easy. The solution is user-friendly, and we do not require technical knowledge or skills to use it. With a little training, we can start building automation with UiPath. Customer support is helpful if we get stuck at any step, and the dashboard is user-friendly and centralizes control in one place.

We use UiPath for multiple end-to-end processes.

The UiPath User Community is a good place to learn and get answers to questions we have related to UiPath.

The UiPath User Community edition is flexible and allows us to practice and learn for free before taking what we have learned to our enterprise edition of UiPath.

UiPath has improved our operational process efficiency, allowing us to schedule processes to run 24/7 and freeing our employees from repetitive tasks so they can focus on other work.

UiPath Academy courses are useful for our employees. We also have access to the enterprise learning portal, where materials are available.

UiPath has helped reduce human error. When all the prerequisites are met and the process is fully automated there is a zero percent chance for human error. For the processes that are not fully automated, UiPath was able to reduce human error by 60 to 80 percent.

Before UiPath we had one employee tied to one business process and after implementing UiPath we have one employee tied to multiple domains. Our staff now has time to work on other tasks.

What is most valuable?

The most valuable feature of UiPath is the ability to consume APIs directly from any application.

What needs improvement?

UiPath is expensive, and its cost could be reduced to make it more accessible to small and medium-sized businesses that could benefit from it. The orchestrator and licensing cost should be flexible instead of hard-coded licensing.

UiPath is limited to one application at a time and cannot process two applications simultaneously. This functionality could be improved to support dual browsing, making it more efficient.

For how long have I used the solution?

I have been using UiPath for almost four years.

What do I think about the stability of the solution?

We have not experienced any crashes of UiPath. We have experienced some slowdowns three times this year, but this could be due to our internal network rather than UiPath.

What do I think about the scalability of the solution?

The scalability is good. We can adjust our workflows according to the conditions with no issues.

How are customer service and support?

Technical support is extremely helpful. We contact support whenever we need to upgrade our volumes, and by following their guidelines and prerequisites, we can easily complete the upgrade ourselves. Once the support team responds to our call they are quick to resolve our issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before UiPath, we performed manual integrations, but the types of processes we could automate were limited. We faced challenges automating any process where humans needed to make decisions or where minor tweaking was required between the target and source applications. UiPath has removed these restrictions.

How was the initial setup?

UiPath is easy to install, and its representatives are flexible in supporting our installation. Upgrading our libraries and maintaining UiPath security protocols is also easy, which makes the overall installation process straightforward.

Two people are enough for the deployment.

What about the implementation team?

We implemented UiPath in-house.

What's my experience with pricing, setup cost, and licensing?

UiPath is more expensive than other solutions on the market, such as Microsoft Power Automate.

The Flex license is around $11,000. It should cost at least half that price compared to other solutions. We must purchase an orchestrator for each platform, which is mandatory and adds to the cost. UiPath should consider this and offer a more economical license.

What other advice do I have?

I give UiPath eight out of ten. The cost brings down the overall rating.

Maintenance is required when running UiPath on-premises for the server, OS, and DB. On a bi-weekly and quarterly basis. We also have to implement tools for the firewall.

I recommend UiPath for large-scale and multinational organizations because they can afford the licensing costs. Organizations should explore UiPath before embarking on a transformation journey, as transformation requires significantly more cost than automating existing legacy applications. UiPath is flexible and can integrate with all applications.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sanjay Shankhla - PeerSpot reviewer
Consultant at Itcinfotech
MSP
Sep 21, 2023
Enables users to build and implement end-to-end automation easily
Pros and Cons
  • "Building automation using the solution is easy."
  • "The product must improve its stability."

What is our primary use case?

I am a UiPath developer. I have automated web-based processes like HR and finance. I have also worked on a use case consisting of web-based automation, Excel automation, and email automation.

How has it helped my organization?

The solution reduces FTEs in processes that require 100 people for repetitive tasks. It really helps customers to reduce human effort and guides the robot to do efficient work within the schedules.

What is most valuable?

It's very easy to manage and automate Orchestrator because it allows plug-and-play models and drag-and-drop approaches.

What needs improvement?

UiPath should be able to adapt to other operating systems like Linux or macOS. The tool must reduce the activity required for workflow design. It should be made similar to Visual Studio. It should provide a better way to analyze the recursion functions.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

Compared to Automation Anywhere or other open-source tools, UiPath's stability is very good. However, when it comes to very complex hybrid automation with high-density bots, where we require many third-party applications, UiPath cannot handle such scenarios.

PDF automation is very complex. Either we will have to use a third-party Python script, or we will have to build a custom OCR. We require good programming knowledge. The product must improve its stability. I don't see much stability. Though it is available in an environment like Mac, it is not up to the mark as it is in Windows.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and support?

First, we validate with the logs. In logs, we have to identify certain categories of errors. From there, we identify the root cause. During development, we rename all the activities to appropriate annotations so that we can backtrack them accordingly. If there are any exceptions, it is passed on to the Global Handler. If any error occurs, we email the support team with a screenshot. For example, if ten transactions have been processed and there is a system exception, we immediately send a screenshot to the support team.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. It did not include the CI/CD pipeline. There were two machines. One was the developer, and the other was the production machine. We had to deploy it into the production machine. An Orchestrator admin and a developer are enough to deploy the solution.

What about the implementation team?

To deploy the solution, we create the package and describe the overall process. We compress it into a new package and assign the robots with the machine key. Then, we create certain asset queues for the processes and upload them into Orchestrator.

Once all the assets are created, we assign a VM to the package. Then, we upload the package and map it to the process name. We add triggers if required, and if any change request comes, we raise the request, the manager approves, and we proceed with the implementation. It is very easy to maintain the product if there are no version changes in the applications.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is very high.

Which other solutions did I evaluate?

UiPath's cost is very high. When we transfer the knowledge of a robot to another, certain images are not available. It's difficult to identify the XML collectors. A proper annotation or guidance must be given to the user. When a new version is updated, the tool becomes slower. It is very difficult to maintain version history because of the bulk update activities. If we want to convert from Windows to Windows legacy, it is very difficult.

What other advice do I have?

We get the input files from emails. We read the input files, extract data from the template, and open it in the browser. We worked on an engineering product. We used UiPath to get information about the testing and the model's integrity. Certain information was in the Excel file. We had to extract information on whether the model had to be tested with plastic or without a plastic cover. There were drop-down messages. We captured the values and injected the JavaScript modules to autofill the data.

Once the testing was created, we created a sample order. We filled out a form from the input file, gathered all the details into a summary, and wrote an HTML code for it. Then, we sent it to the client and informed them that the test had been created successfully.

For SAP, we did an auditing type of automation. For example, we automated payments and filled in all the information from the template. Then, we had to propose, settle, and release the payment. In SAP, we are using VBScript also. It has some complex scenarios.

If it is a PDF type of automation, I would recommend the latest technology called Document Understanding. I can define and train the fields using certain anchors and then go with extractions. Machine learning models are also possible. It would be the best way to do a PDF automation.

Calling an API would be the right choice if it is an API approach. If we have been asked to download certain files from SharePoint, we create a custom Azure application. We define secret keys, certificates, and IDs. We define certain API permissions. Then, through UiPath, we install Microsoft 365. We can then download the file. If the process is more complex, ABBYY is the best choice.

Building automation using the solution is easy. We need a little bit of programming knowledge for complex or hybrid automation. For easy automation, plug-and-play connectors and activities are readily available in the solution. We just have to get trained and use them.

UiPath speeds up digital transformation and reduces the cost of digital transformation up to a certain extent. We required a ticket-tracking system where we needed additional third-party software like OneDrive and Office 365 to be installed. For Box drive, we had to install SDK. We also had other solutions like Google Drive, spreadsheets, and Zoom APIs. The solution has helped a lot to minimize our on-premise footprint.

It enables us to implement end-to-end automation. It is important for customers because they want to avoid repeated tasks. If a customer wants to search for an email and upload it in a different portal, they might have to open multiple pages. However, if we choose end-to-end automation, things can work in the backend. The Picture-in-Picture mode in UiPath allows the user to work parallel to automation. So, while the robot runs, the user can do their work parallelly.

I have not used the AI functionality much. I have used AI for a POC of a custom model where I had to identify objects from an image. There were many questions like how many people were in the image, how many cars were there, how many street lights were there, and how many fruits were there. I had to find the count of the people or objects and their confidence scores. It was a small POC with the object detection model built with Python.

The product has helped to stabilize standard and structured processes. If the data is unstructured or unorganized, we use ABBYY as a third-party application. We have to train and classify all the assets and forms. The robot trains the modules using the connector and converts the semi-structured data into structured data. We can make automation more scalable using third-party applications. The cost is very high, though. UiPath is not that stable.

I have used the Academy courses. I have also completed enterprise training and acquired a certificate as an RPA developer. UiPath has a very good community. If we get stuck on anything, we can get solutions for our problems. Currently, ChatGPT is also helping us in many ways. My UiPath skills are really good. I keep doing R&D on AI Fabric, automation, and other features. The community helps me to learn.

A little bit of programming knowledge is a must to use the tool. A level one automation or a straightforward case with repetitive tasks does not require much programming knowledge. The user can use the solution if they have knowledge about the dynamic selector and wildcards. They should have a little bit of fundamental knowledge of computers and automation.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
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Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.