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Real User
Is easy to automate, reduces human error, and saves us money
Pros and Cons
  • "The ease of automation using UiPath is valuable."
  • "UiPath should add support for more programming languages, such as Python, in addition to VBScript, to help developers with their coding."

What is our primary use case?

We use UiPath to automate simple, everyday processes like email automation.

We have deployed UiPath both on-premises and in the cloud.

How has it helped my organization?

Using UiPath to build automation is easy compared to the other automation solutions I have used.

UiPath enables us to implement end-to-end automation, which is important because it helps us eliminate human errors.

The UiPath User Community is good.

The UiPath Academy courses are helpful, and all of our team members use them. We have learned a lot about UiPath from the courses.

UiPath helped to speed up our digital transformation and reduce the cost of doing so. We did not require any expensive or complex application upgrades or IT application support to speed up our digital transformation.

We have repeatedly tested our processes with humans and with UiPath. We consistently achieve better results with UiPath because it eliminates the possibility of human error in our reports.

UiPath saves our staff time by reducing the manual tasks.

UiPath has saved us money by eliminating the need for a person to perform repetitive daily tasks.

What is most valuable?

The ease of automation using UiPath is valuable.

What needs improvement?

UiPath should add support for more programming languages, such as Python, in addition to VBScript, to help developers with their coding.

Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,533 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath for just over one year.

What do I think about the stability of the solution?

UiPath does sometimes go down, but compared to other automation tools I have used, it is more stable.

How are customer service and support?

The technical support is good. I received a response within one day the last time I contacted them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Automation Anywhere for some projects, but UiPath is far better because of its easy-to-access and informative User Community.

How was the initial setup?

The initial deployment is straightforward. All we have to do is publish and grab the data linked to the orchestrator. One person is required for the deployment.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The price is a bit high, but UiPath is worth the cost, given its ease of use and features. We sometimes use Automation Anywhere instead of UiPath to save costs, but UiPath is our preferred choice.

What other advice do I have?

I would rate UiPath nine out of ten.

No real maintenance is required for UiPath.

UiPath is easy to use and automates well. It is also good at identifying errors compared to other solutions.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Ryan Hagerman - PeerSpot reviewer
Senior Business Analyst at Fortis Bank
Real User
Top 20
Offers broad functionality and good customer support
Pros and Cons
  • "The use of AI has freed up time and resources for other tasks in our company. We are a little bit more of an ad hoc approach right now. I just finished up a new cross-set of processes about two weeks ago that allowed us to onboard a client. I wouldn't have been able to without this automation. It would have taken a couple of months of several people's time to get them to get all this work done in the back end."
  • "From the UiPath product perspective, this might be a problem because we're on-prem, but they add new functionalities pretty rapidly. It feels like there are releases constantly, and I don't want to update it too often."

What is our primary use case?

Our primary use case is more of a reactive ad hoc use case to solve business problems on the fly. We can build automations to update thousands of records. 

We're putting a little bit more money and resources into it, and we're starting to go down more of the unattended automation path to actually do more end-to-end processes. 

How has it helped my organization?

The use of AI has freed up time and resources for other tasks in our company. We are a little bit more of an ad hoc approach right now. I just finished up a new cross-set of processes about two weeks ago that allowed us to onboard a client. I wouldn't have been able to without this automation. It would have taken a couple of months of several people's time to get them to get all this work done in the back end. 

It is helping. It provides value where we wouldn't be able to do certain things without it.

What is most valuable?

The broad functionality is the most valuable feature because it can interact with many different factors, and there are several ways to solve a problem. 

There's not just one cookie-cutter way to achieve what you need to achieve. You can get there in various different ways. That's a key aspect for me.

What needs improvement?

From the UiPath product perspective, this might be a problem because we're on-prem, but they add new functionalities pretty rapidly. It feels like there are releases constantly, and I don't want to update it too often. 

I feel like I'm behind even though I might not be. Sometimes, we'll go a year without doing any major upgrade to Studio or Orchestrate or anything. 

That's more of a personal problem, but that's because there are frequent updates to understand.

For how long have I used the solution?

We started using UiPath about three years ago. We're a small company, an 80-employee bank, in Denver, Colorado. 

We're smaller than a typical RPA client. Our development is probably underutilized compared to larger institutions. Still, we thought it was important to get in the game early and start establishing the foundation of an RPA environment.

What do I think about the stability of the solution?

The stability is good. We have run into some issues that they believe are more related to their environment than to the application itself.

What do I think about the scalability of the solution?

We're in the process right now of scaling. It is a scalable solution.

How are customer service and support?

The customer service and support have been amazing. It is honestly the best product support. 

I have no complaints about the support. I don't even get worried when I have a situation. I might need to open a case. I like partnering with them. It's a good experience.

How was the initial setup?

The initial setup was difficult because I didn't have a lot of past experience setting up a new program. This was a whole new program for us. Not only was it installing things, but it was also wrapping your head around how to set up properly so that we can get out of this.

It was a little challenging, especially with the on-prem solution and working in Citrix, to make sure these different servers were talking to each other properly, but overall, it was not too bad.

We're on-prem right now, so we're not even in the automation cloud. We're looking into that in probably the next year. The UiPath platform has been great for getting to understand those products a little better.

What was our ROI?

I see a return on investment. Even with underdeveloped automation, we definitely have a good ROI. 

What's my experience with pricing, setup cost, and licensing?

If people don't understand the benefits, they might think it's a bit pricey, but for me, it's very cost-effective.

Which other solutions did I evaluate?

We looked at Automation Anywhere and Blue Prism. It was three years ago.

I work in banking. We are highly regulated in our server infrastructure, so we decided to do a VDI environment that works in Citrix. 

At the time, UiPath seemed like the best product to work with Citrix which was a large reason why we chose UiPath. 

We wanted to make sure we were getting something that was going to play nicely with our environment. It has proven to be true to this day. 

We feel like we chose the right vendor.

What other advice do I have?

Overall, I want to give it a ten out of ten. I have to give it an honest nine just because I haven't used other RPA solutions. But I love UiPath.

If you're going to go in, go all in. We didn't go all in at the beginning, and we should have. We're playing a little bit of catch-up because of that. My advice would be to go all in and be organized with your approach.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,533 professionals have used our research since 2012.
Rahul Lakshmanan - PeerSpot reviewer
Automation Consultant at Bauer Corporate services
Consultant
Top 10
Helps scale operations, has built-in AI models, provides free tutorials, and has a helpful community
Pros and Cons
  • "We like using the prebuilt AI models in UiPath rather than creating our own AI models. We also found the UiPath Community very good."
  • "An area for improvement I saw in UiPath is API integration, particularly with Microsoft. If you compare my experience with Power Automate in terms of integration, it is seamless. Integration via Power Automate is easy, more of dragging and dropping and then starting, which is still not the case with UiPath."

What is our primary use case?

We use UiPath for SAP automation, detecting document sections, web automation, and external applications. 

We use both UiPath RPA and UiPath Document Understanding.

UiPath Document Understanding is for data extraction, while we use UiPath RPA for basic purposes and use .NET.

We also used UiPath once to automate processes dealing with good causes, particularly in Ecolab. The company dealt with floor cleaners and hand sanitizers for hospitals in the US, and at that time, the demand for sanitizers and floor cleaners was through the roof. It was so high that we had to automate processes using UiPath to fulfill the number of orders coming in, for instance, thirty thousand orders a day.

We use UiPath in multiple departments, such as HR, Procurement, and Manufacturing.

How has it helped my organization?

We were able to scale our automation and operations through UiPath, for example, up to thirty thousand orders a day, and the direct impact was that all hospitals could order whatever they needed from our company and get what they wanted.

UiPath also helped us send information, particularly the list of requirements to vendors, for example, the number of materials needed, the size of each material, etc., so we found UiPath useful.

What is most valuable?

One of the features of UiPath that we found good is Document Understanding. We also like using the prebuilt AI models in UiPath rather than creating our own AI models.

We also liked how UiPath enabled us to implement end-to-end automation.

The UiPath Community is very good. When UiPath started, there was no community and documentation, but then UiPath built its community and started giving all courses and training for free along with IT requirements. We found that very helpful, especially then, because other solutions, such as Blue Prism and Automation Anywhere, were not providing free tutorials. Only UiPath provided free tutorials; it was the first company to do that. It even gave practical use cases along with the required data and even built its own application and website, which was why we could automate, including learning about automation.

We found the UiPath Community very helpful because we get answers when we input some queries. We feel that it's always good to look in the UiPath Community to keep learning from the questions other users ask and even reply to questions by other users. If we want to dig deep and further understand how things work, we go to the UiPath Community, which we find good.

The UiPath Academy courses beneficial. I've even completed the advanced course there.

We started using the AI functionality in UiPath for our automation programs. As the solution comes with three built-in AI models, we like that we can directly use those current AI models rather than building custom models. We can plug and play the built-in AI models in UiPath, which helps make our development faster than last year's development speed.

We found that UiPath made digital transformation happen within our company. Digital transformation increased for us.

We also like that the solution helped reduce mistakes and freed up the time or hours of our workers, as seen on our dashboard, which helps keep track of the number of hours worked. UiPath helped in freeing up sixty percent of the workers' time.

What needs improvement?

An area for improvement I saw in UiPath is API integration, particularly with Microsoft. If you compare my experience with Power Automate in terms of integration, it is seamless, and you don't have to create trust with other applications. Integration via Power Automate is easy, more of dragging and dropping and then starting, which is still not the case with UiPath, so that should be improved.

For how long have I used the solution?

I've been working with UiPath for eight years now.

What do I think about the stability of the solution?

UiPath is a stable solution.

What do I think about the scalability of the solution?

Scalability-wise, I'd give UiPath a seven out of ten.

How are customer service and support?

I would rate the UiPath technical support as eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup for UiPath was a bit complex in 2017 because the documentation available at the time was not that great, but nowadays, setting it up may be fine.

What was our ROI?

We've seen ROI from UiPath in our organization.

What's my experience with pricing, setup cost, and licensing?

Whether UiPath has reasonable or expensive pricing depends on the scale of your organization. It could be a bit pricey for startups, but if you belong to at least a mid-level organization, then the pricing would be okay.

What other advice do I have?

I'm a customer of UiPath.

Whether building automation in UiPath would be easy or difficult depends on the application interface or the website. You first have to check if the application, interface, or UI is going to change over some time. If it won't, you must check whether the selectors are stable enough or if there are runtime changes. This is the initial check you must do to determine if it would be easy or challenging to build automation in UiPath.

In terms of UiPath minimizing the on-premise footprint, my company doesn't have anything on-premises except for SAP systems, so most of it is on the cloud and a portal.

I cannot exactly see currently if company costs were reduced or not by UiPath.

In terms of my organization's implementation strategy, the team started with one bot for development, which was the attended bot, and then scaled it into ten or twenty bots and also used bot operators for the implementation, and then after COVID, switched the automations to unattended.

The number of people required to deploy UiPath depends on the number of deployments your organization has.

UiPath requires some maintenance, but since my organization moved to the cloud, the maintenance part is only secondary and only involves updating the firmware, so there is no maintenance from our side.

Overall, UiPath is an eight out of ten for me.

My advice to others looking into implementing UiPath is to deploy it at a medium scale rather than deploying it at the start, as that would be a bit expensive.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Celestine D. - PeerSpot reviewer
Director intelligent automation at AMISEQ
Reseller
Top 10
Enables organizations to implement end-to-end automation and reduces human error
Pros and Cons
  • "It is easy to set up drag-and-drop features to configure workflows."
  • "The product must improve partner enablement and support midmarket partners."

What is our primary use case?

I am the head of a division of IT that supports clients. We deal with various use cases in banking, insurance, and retail.

What is most valuable?

It is easy to set up drag-and-drop features to configure workflows.

What needs improvement?

The product must improve partner enablement and support midmarket partners. It will help mutual growth.

For how long have I used the solution?

I have been using the solution for five years.

Which solution did I use previously and why did I switch?

I have used Automation Anywhere. Automation Anywhere and UiPath are equally competing these days. Initially, when UiPath was introduced, there were a lot of differences between the two. However, UiPath overcame a lot of differences, and now it's on par and probably going a little higher than the other platforms.

How was the initial setup?

The time taken to deploy the tool depends on the use cases. Simple use cases can be done in just about a month. Complex ones could take anywhere between two to three months.

What's my experience with pricing, setup cost, and licensing?

The product is not the cheapest. It has an average price.

What other advice do I have?

It is easy to build automation using the solution. A non-technical person can do a little automation themself. However, complicated automation needs a little scripting knowledge. The product reduces the cost of digital transformation and speeds it up. It does not require expensive or complex application upgrades.

UiPath has helped to minimize our on-prem footprint. Our clients in the insurance industry and government agencies are hesitant to onboard a cloud solution. Retail and banking clients are already on the cloud a lot. So it's easy for them to onboard a cloud solution.

The product enables us to implement end-to-end automation. We present solutions for automation to our customers. We need one single platform to support the automation. If a single platform does not support the automation, we might end up including multiple platforms in the solution, which will become complex. UiPath’s single platform helps us to automate end-to-end tasks.

It has freed up employee time. We save quite a lot of FTEs when we implement automation. I am not a single user. We implement the solution to multiple clients. Each use case has its own benefits.

It has saved costs for our clients. The solution reduces human error. It has helped our clients scale the digital workforce. My teams use UiPath Academy courses and get certified on them. When they get certified, I can sell the solutions with more confidence. I can get my team involved at various stages of the sales cycle.

Since we are a partner, I get access to a lot of content as part of the platform. I also have access to a lot of ideas that other users come up with. It is useful. We do not yet use the solution’s AI functionality, but there is scope.

Overall, I rate UiPath an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
RPA Developer at Midday Infomedia Ltd.
Real User
Top 20
Saves us significant time over manual processes and reduces human error
Pros and Cons
  • "It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use."
  • "I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup."

What is our primary use case?

I work on database automation. We just delivered a dynamic workflow in an Excel automation as well. We work on many types of formulas. In addition, we develop physical automation. For example, we created a process that posts many photos at once on many groups.

How has it helped my organization?

We are able to produce output with UiPath in less time. Where a manual process takes one to two hours, we can develop a UiPath solution that takes 15 minutes. In terms of saving time, one bot has saved 60 to 70 percent of the time the task used to take. We have also seen human error reduced by about 60 percent. 

We have automated processes with 20 to 25 bots, and our organization is very happy with UiPath.

What is most valuable?

It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use. It can be learned in six months to one year.

Also, we can use Orchestrator with Action Center for end-to-end automation. With Orchestrator, we can schedule automations.

What needs improvement?

I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup.

For how long have I used the solution?

I have been using UiPath for 2.7 years.

What do I think about the stability of the solution?

The stability of UiPath is a nine out of 10.

What do I think about the scalability of the solution?

The scalability is between eight and nine out of 10.

How are customer service and support?

Support can take a lot of time, two to three days to receive a response.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have developed Excel automations with Power Automate.

How was the initial setup?

We are using the Community Edition of UiPath and it is deployed on our servers. We use it in one location in one department. It was not a complex process to install it, although there was a little bit of complexity to it.

If there is any activity or anything changes in the environment, maintenance of UiPath can be required.

What was our ROI?

We have saved both time and money and have definitely seen return on our investment.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath is not too expensive or too cheap. It's in between.

What other advice do I have?

We have four people involved in deploying automation: one developer, a team lead, and two DevOps developers.

My recommendation is to learn flow development.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Januka Liyanage - PeerSpot reviewer
Functional Consultant at a tech vendor with 201-500 employees
Consultant
Top 10
Fast development, user-friendly, and stable
Pros and Cons
  • "The most valuable feature of UiPath is the speed of the implementation."
  • "On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful."

What is our primary use case?

I work for a software solution company, and its use cases are related to HR products.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project. 

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

What is most valuable?

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end. 

What needs improvement?

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much. 

For how long have I used the solution?

We have been using UiPath for the past two years.

What do I think about the stability of the solution?

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

How are customer service and support?

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

Which solution did I use previously and why did I switch?

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

How was the initial setup?

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

What about the implementation team?

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it. 

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

What was our ROI?

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount. 

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

What's my experience with pricing, setup cost, and licensing?

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Which other solutions did I evaluate?

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

What other advice do I have?

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes. 

Overall, I would rate UiPath a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Malte Horstmann - PeerSpot reviewer
Co-Founder & Managing Partner at OMM Solutions GmbH
Real User
Has AI fabric capabilities, can reduce on-prem footprints, and has a vast academic catalog for training
Pros and Cons
  • "The simplicity of creating automation from a low code level is the most valuable feature of the solution."
  • "There has been a huge improvement in Linux, Microsoft, and Mac support recently. However, we still struggle with the implementation in Citrix environments. The solution works with Citrix, but there is room for improvement."

What is our primary use case?

Our primary use case for UiPath is robotic process automation and automation fabric with document understanding AI.

How has it helped my organization?

Usually, after six to twelve months, our customers start implementing end-to-end processing with UiPath but they often start off with small tasks.

There is a clear value in being part of the UiPath community. We get money from UiPath for discounted licenses. Our customers hire us to implement their professional visions, and we're paid by the hour.

UiPath improves our customers' organizations. The effects of this growth usually start small. For example, we may notice that specific records are transferred in less time or with less manpower. Then, as the growth continues, those people become more involved in all aspects of the company.

The solution has a large impact on minimizing the on-premises footprint for our customers.

The Academic courses are vast. It provides our clients with the opportunity to start on their own and become somewhat independent. We use the courses as a huge resource to train our customers.

Usually, after six to 12 months, we start introducing our clients to more complex processes where the document understanding or AI fabric capabilities of UiPath are useful.

UiPath speeds up the digital transformation for our clients.

It helps reduce human error. This is mostly seen after UiPath has been implemented because people are not usually willing to admit their mistakes.

UiPath definitely frees up on average three to five percent of employee time per month. We have had small instances where the solution replaced a full SE with only one process.

The solution can reduce costs in retraining people on old or mundane processes, and it can also reduce costs by automating certain processes. This in turn can free up resources so that we don't have to invest in retraining people to do those same processes again. Automation eliminates the need to hire new people to do the job or carry out the process. After 18 to 24 months, many of our clients find that they don't need to hire more people to keep up with their growing business.

What is most valuable?

The simplicity of creating automation from a low code level is the most valuable feature of the solution.

UiPath's built-in automation is very easy to use. Our organization educates and provides lessons on how to use its automation and the feedback is that UiPath is easy once the introduction is complete. The solution is comparable to other software in this market.

What needs improvement?

There has been a huge improvement in Linux, Microsoft, and Mac support recently. However, we still struggle with the implementation in Citrix environments. The solution works with Citrix, but there is room for improvement. 

UiPath releases a lot of new features multiple times throughout the year causing our customers to fall behind. It would be fine if there was only one release a year.

For how long have I used the solution?

I have been using UiPath for six years.

How are customer service and support?

We are a technical partner, so we have direct support. If we post the questions well formed to the support team, we get a quick answer from them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use Automation Anywhere, Blue Prism, Power Automate, and our own products during the typical analysis quadrants. UiPath is the solution we use 95 percent of the time.

The main difference between UiPath and other RPA tools is the vision. While other tools focus on automating tasks, UiPath focuses on developing citizens who can automate tasks. This means that UiPath is the best tool for organizations that want to invest in their employees' skills.

How was the initial setup?

The initial setup is straightforward. I give the ease of deployment a ten out of ten.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

UiPath is not the cheapest solution, it's more or less the most expensive one, but we get what we pay for. I give the pricing an eight out of ten for its competitiveness.

What other advice do I have?

I give the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Oumayma Lajili - PeerSpot reviewer
RPA Consultant at TED || RPA & Data Viz consulting
Consultant
Helps developers handle exceptions efficiently and yields a high return on investment
Pros and Cons
  • "I like the structure of the selectors. They're robust. With other software like Automation Anywhere, we always have problems with recorders, plugins, et cetera. UiPath is more powerful and efficient. UiPath Studio has features like the Excel package, selectors, and recorders."
  • "The reporting part of Orchestrator could be improved. For example, UiPath could automatically email us if there are errors. Adding this feature would help us."

What is our primary use case?

We use UiPath to make processes. In addition to UiPath Studio, the platform that develops processes, UiPath includes other applications like Orchestrator, AI Center, Test Suite, Action Center, etc. 

I had the opportunity to work with UiPath Studio to develop and deliver processes to clients and scheduled them in production using the Orchestrator. I had the chance to automate many platforms in Excel, emails, et cetera. I developed around 20 processes.

I work with many medium-sized and large enterprises and a few small ones. Typically, the clients send us their PCs, and we work on their infrastructure. My clients usually have many departments, and all of them use UiPath. I use Orchestrator in the cloud, but clients, like banks, prefer the on-prem version because of security constraints. For me, there is no significant difference between the Orchestrator in the cloud and on-prem. We can schedule and maintain robots. They have essential common functionalities.

How has it helped my organization?

I work with many clients who recognize the impact and return on investment from using UiPath to develop automated processes. We always use the UiPath Academy courses. You can get a certification, and when we have questions that can't be answered on the forum or YouTube, we return to the courses. The courses are a way for the developers to understand the nuances of the product or do some workshops. The Academy combines theory and practice for each application, and in the end, we get a certificate. 

The AI Center can optimize many hours and lines of code. You can train your data on the Orchestrator in place with patent code, which takes more time. I compared the custom AI model and UiPath's presets, and we saved many hours. For example, my client had a difficult process that took lots of time to develop with Python and integrate into UiPath Studio. At first, they decided not to create this process with UiPath, but ultimately, they could develop it using Document Understanding with OCR and AI Center.

UiPath cuts down on human error and has included many updates in the latest release to reduce errors. Generally, our robots are rules-based so that we can see an important reduction in human errors. Automation generally speeds up tasks by about 50% because a person can control the robots in place to do all the jobs that robots do.

The amount of employee time saved depends on the bot. For example, if the robot is scheduled daily, and the task takes three hours, it frees up three hours. It depends on the complexity of the job and the time an employee spends on it. 

Enterprise clients can potentially save millions of dollars or euros per month. It depends on the client and the complexity of the process. We have a center of excellence that develops around 100 processes in large organizations. Smaller enterprises save a little bit less. In terms of cost savings, it's about 60 percent.

UiPath has a large user community that shares information. We can help each other find solutions, and the community publishes custom open-source libraries to help other UiPath developers. Members of the community also organize many events. Throughout the year, people from UiPath present new products and updates to the community, and community members help educate us about the latest features and how to use them in our existing robots.

What is most valuable?

I like the structure of the selectors. They're robust. With other software like Automation Anywhere, we always have problems with recorders, plugins, et cetera. UiPath is more powerful and efficient. UiPath Studio has features like the Excel package, selectors, and recorders. 

There are also many types of recording features. UiPath Studio's most interesting feature is the REFramework. UiPath's frameworks help developers handle exceptions efficiently.

Another critical feature of UiPath is end-to-end automation, starting with the design part of the process with many applications like Automation Hub, Task Capture, and Task Mining. We can use Task Capture in the community version, and they help with the design and conception of products at the start of the project. 

Then, we can use UiPath Studio, UiPath StudioX, or UiPath Web to develop the process. Afterward, we can use Orchestrator to schedule and maintain our developed processes. Finally, we have other products that can help us integrate business end users, such as UiPath Insights or UiPath Apps. With UiPath, we can assist automation in many industries or areas of applications.

I used the Document Understanding feature and developed a custom model to use in the community version. I had the opportunity to test the AI Center. The AI Center can make our robotic process classic RPA. 

AI Center allows us to evaluate and add intelligence to our classic RPA developers. We can add our custom classification model with drag-and-drop functionality in UiPath Studio. I like the integration between AI Center and UiPath Studio. Many of our clients are mature in RPA and want to use the AI Center or integrate artificial intelligence into their IT code.

What needs improvement?

The reporting part of Orchestrator could be improved. For example, UiPath could automatically email us if there are errors. Adding this feature would help us.

For how long have I used the solution?

I have used UiPath for three years.

What do I think about the stability of the solution?

UiPath is stable. 

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

I rate UiPath support eight out of 10. They're available when you need them, and you can schedule meetings with them, too.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also use Automation Anywhere for other clients, but I prefer UiPath because of the robust selectors and AI elements. UiPath can handle exceptions better, whereas Automation Anywhere lacks REFrameworks, which helps us handle exceptions. It's more difficult. 

UiPath has end-to-end automation, with a suite of other products that help us digitize internal and enterprise processes. UiPath has other advantages, like the community and the forum. 

How was the initial setup?

Deploying UiPath is easy. It takes about 20 minutes or less to get UiPath running. You find the AI and download the latest version, then you start. The newest version is connected directly with the Orchestrator. 

One person can usually install it by themselves, but it depends on the number of computers. If you install it on one computer, that takes 30 minutes, but if we have more, you might need more people and more time. After deployment, UiPath requires some maintenance. The number of people necessary varies. For example, in some sectors, we have a team for maintenance and one for development, but developers might maintain their own processes in some instances.  

What was our ROI?

I don't have hard numbers on hand, but our clients generally see a 50-60% ROI. 

What's my experience with pricing, setup cost, and licensing?

The UiPath license is a little expensive, but we get a lot of good features for the price. 

What other advice do I have?

I rate UiPath eight out of 10. UiPath is the leader. It's the best automation software I've used. UiPath has rich documentation and a large user community. Developers can always find help in the forum. UiPath is a robust software solution that yields a high return on investment.

I recommend first trying UiPath Studio and UiPath products in general to experience all the features. Sometimes, we don't realize all the available features to help us solve our problems.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.