UiPath Platform Reviews

Oracle has three broad categories: HCM, PPM, and finance. I have used UiPath to automate mainframe applications. I have automated all types of automation, including ServiceNow processes, PDFs, APIs, and web-based automation.

UiPath has a large number of Java and Python developers. Its modularization of packages for different types of activities and automation is very well done. UiPath also collects suggestions from end users and developers, such as those using the free UiPath software. In fact, UiPath does not release its enterprise edition directly; instead, it releases a free edition for developers to use and provide feedback on the forums. This gives UiPath a significant advantage. Additionally, UiPath has made its tool flexible by building it on the .NET framework but allowing users to also use Java and Python. This gives UiPath another advantage over other tools. I am not sure if other tools offer this type of functionality, but I know that UiPath does because I have used it for a long time.

It can connect systems that don't communicate with each other, enabling us to share data between systems using bots, which is important in the healthcare industry.

The application that was built for our organization is not capable of handling millions of users because it is very old. We must consider the Citrix application, the mainframe applications, and the desktop applications, which are also old. They were not designed to handle millions of customers. For example, CVS Pharmacy has millions of people using its applications on a regular basis. Therefore, we cannot expose that application to customers. We need to build a new client-facing application, but we cannot discard our existing application, which has been in our organization for many years. UiPath helps our applications communicate which improves our patient experience.

It helps our staff easily share data between systems by saving the information in Excel or CSV files and connecting the files to new applications.

We use UiPath to consolidate patient data from multiple sources into a single dashboard, which helps our doctors keep track of patient histories in one place.

The single dashboard helps our patients a lot because we save patient information in the same way for all hospitals including doctors, nurses, and medicines. This means that if we need a doctor nearby, want to change doctors, or are moving to a new city and need medical help, our data can help us find the right resources.

UiPath automation has helped our staff save time, especially for invoicing insurance policies in healthcare organizations. UiPath automation has saved millions of dollars and thousands of hours by simplifying the process in both the healthcare and telecommunications industries.

UiPath has streamlined tasks for our healthcare staff, especially data viewing, enabling them to focus on higher-value activities.

We use UiPath's AI and machine learning capabilities to understand documents. The machine learning process has significantly improved the accuracy of the bot's ability to read data from PDF files.

In 2019, UiPath introduced Computer Vision activities for Citrix applications. This was a major turning point for the company, and the functionality was very useful; I had not seen it in any other tools.

The OCR engine is a valuable feature. 

UiPath should lower its prices because many other RPA tools have reduced their prices, and Microsoft is a major competitor because it offers RPA services to its customers.

I have been using UiPath for over five years.

UiPath is generally stable, but there are bugs in UiPath Studio that require fixing or restarting the application.

UiPath is scalable.

The technical support is good.

Positive

I previously used Blue Prism automation, but at the time, the functionality was limited and there were not many features.

The initial deployment is straightforward. We have some design methods. The dispatcher will handle input, the performer will perform the tasks. All processes will be transactional: our first module will create the transaction, the second will execute it, and the third will generate a report.

We use the CI/CD pipeline to deploy our software. After the software passes UAT testing, we need approval from the technical team before deploying it to production.

The implementation was completed in-house.

UiPath is expensive. Automation Anywhere is much cheaper, and it does not have the same AI and machine learning capabilities or features. However, for some industry cases, such as document understanding and computer vision, these features are not required.

I evaluated Automation Anywhere, which was not mature at the time but is now. I also evaluated Power Automate, which has the best price of all RPA tools and is capturing a large market share due to Microsoft's bundles and integrations.

I would rate UiPath a nine out of ten.

We have thousands of people across the organization using the automation.

UiPath itself doesn't require maintenance but the infrastructure does at times.

UiPath offers a 60 to 90 day trial of its features so that users can try the solution before buying. We can also negotiate with UiPath sales to ensure that we see a return on our automation investment within the first year.

Our primary use case for UiPath is robotic process automation and automation fabric with document understanding AI.

Usually, after six to twelve months, our customers start implementing end-to-end processing with UiPath but they often start off with small tasks.

There is a clear value in being part of the UiPath community. We get money from UiPath for discounted licenses. Our customers hire us to implement their professional visions, and we're paid by the hour.

UiPath improves our customers' organizations. The effects of this growth usually start small. For example, we may notice that specific records are transferred in less time or with less manpower. Then, as the growth continues, those people become more involved in all aspects of the company.

The solution has a large impact on minimizing the on-premises footprint for our customers.

The Academic courses are vast. It provides our clients with the opportunity to start on their own and become somewhat independent. We use the courses as a huge resource to train our customers.

Usually, after six to 12 months, we start introducing our clients to more complex processes where the document understanding or AI fabric capabilities of UiPath are useful.

UiPath speeds up the digital transformation for our clients.

It helps reduce human error. This is mostly seen after UiPath has been implemented because people are not usually willing to admit their mistakes.

UiPath definitely frees up on average three to five percent of employee time per month. We have had small instances where the solution replaced a full SE with only one process.

The solution can reduce costs in retraining people on old or mundane processes, and it can also reduce costs by automating certain processes. This in turn can free up resources so that we don't have to invest in retraining people to do those same processes again. Automation eliminates the need to hire new people to do the job or carry out the process. After 18 to 24 months, many of our clients find that they don't need to hire more people to keep up with their growing business.

The simplicity of creating automation from a low code level is the most valuable feature of the solution.

UiPath's built-in automation is very easy to use. Our organization educates and provides lessons on how to use its automation and the feedback is that UiPath is easy once the introduction is complete. The solution is comparable to other software in this market.

There has been a huge improvement in Linux, Microsoft, and Mac support recently. However, we still struggle with the implementation in Citrix environments. The solution works with Citrix, but there is room for improvement. 

UiPath releases a lot of new features multiple times throughout the year causing our customers to fall behind. It would be fine if there was only one release a year.

I have been using UiPath for six years.

We are a technical partner, so we have direct support. If we post the questions well formed to the support team, we get a quick answer from them.

Positive

We use Automation Anywhere, Blue Prism, Power Automate, and our own products during the typical analysis quadrants. UiPath is the solution we use 95 percent of the time.

The main difference between UiPath and other RPA tools is the vision. While other tools focus on automating tasks, UiPath focuses on developing citizens who can automate tasks. This means that UiPath is the best tool for organizations that want to invest in their employees' skills.

The initial setup is straightforward. I give the ease of deployment a ten out of ten.

The implementation is completed in-house.

UiPath is not the cheapest solution, it's more or less the most expensive one, but we get what we pay for. I give the pricing an eight out of ten for its competitiveness.

I give the solution a ten out of ten.

We use the solution for robotic process automation. We use it across the value chain for our business. We've used it in accounts, including cash management, and in HR for management tasks and IT for password resetting. 

The automation has been quite useful. It's been helpful in our journey towards transformation. 

I've used this solution for a while and I utilize the whole tool and get a lot of benefits out of it. 

It helps save time. We've had efforts that would take more than four hours a day, yet, when done through UiPath, it takes less than a minute.

The useability is very good - even for non-technical people. I'm an accountant by education and now I'm also an automation expert by profession. Its interface is user-friendly to those of us who are non-technical.

Anyone who wants to automate any task that is rule-based and repetitive can do it through UiPath.   

We can use the solution for automation emails or notifications.

It enables end-to-end automation. We developed a use case where people from different business units have large amounts of data, Excel files, we've made it so that we can combine it and enter it into the ERP system. Everything can be checked via the rule book and can create the report and send back the information to the customer. It simplifies the data and organizes and compiles it for them. Users have gotten the benefit of five FTEs by using UiPath. It saved many man-hours. 

I haven't used the UiPath Community too much. I often Google questions to find answers. It is a good place to go for development work, though. 

It reduces our footprint. We historically did have many items on-prem. I like it on-prem and on the desktop.

It can reduce the cost of digital transformation. Where processes can have faster response times, UiPath helps with efficiency. However, if the response time of the application is slow, and we need to provide workarounds, it isn't helpful in that it hasn't efficiently helped us save time.

UiPath reduces human error by 100%. Whatever you give to the robot, it will do it correctly. That said, it needs to be programmed correctly - if it's programmed wrong, it will do it 100% wrong. If it's programmed right, it does it 100% right. 

It's freed up human time. It's not well-utilized in that sense. It should be available to everyone so that they can find ways to save time by creating their own automation according to what they need.

There are a few shortcomings. For example, even in their latest version, there are still older features even though they've introduced new ones in parallel. They should do something where they update the solution and then close off the older version after a year or something like that. That might help with standardization. 

Sometimes it is very useful for automation. However, sometimes it is really, really frustrating when it is unable to manage the more dynamic items. When an element is stable, it's great. When it comes to changes to IDs or the dynamics of the website, it lets us down in front of our customers. It needs to be better at handling volumes of data. 

Automation on the cloud has had issues. It can be slower. 

The Academy classes could be improved. There should be a portal for use cases. There should be more business examples.

They should offer different licensing tiers, especially for daily individual users. 

I've been using the solution since 2016, more than five years. 

It is a stable product. There were some issues while interacting with different applications. For example, with Microsoft, we have issues with One Drive. When UiPath is working on a file, it cannot quickly get to the file. We need to move the file to a local drive before processing the data. Microsoft applications seem to give it trouble. 

We have multinational business units. Company-wide, maybe 500 people are using it. Where I am, there may be a team of ten people working with it and 50 to 60 automations. The solution is in multiple locations and departments. 

The solution is scalable. It depends on how an organization wants to utilize it. 

Technical support is very flexible, however, they do not respond quickly. Sometimes they just tell us "this is how it works" and we have to try to explain our framework.

Neutral

I have also tried Blue Prism. I didn't work with it much; I just studied it theoretically. 

I also tried to work with Power Automate. Initially, it wasn't very good, however, later, it began to echo the style and functionality of UiPath.

UiPath is easy to use and easy to get started with. 

The deployment was a long journey. I was one of the first people in Pakistan to use it. Now, once you get a license, you can deploy it in two weeks. However, it depends on the complexity of the processes in terms of deploying automation.

We have around ten people maintaining the solution. It requires a lot of maintenance. If anything needs to be changed in the target application, it needs to be incorporated into the robot. 

Someone told us you do need three to five years before you get an ROI. However, in our first year, we were able to save more than 8,000 hours. 

The solution is on the expensive side. 

There should be standardized packages. If an organization already has a license with UiPath, UiPath should offer special licenses to each employee so that each employee has their own UiPath automation capabilities for each of their individual tasks.

There should be regional packages and costs. Different regions cannot necessarily afford UiPath. What is affordable in Europe may not be affordable somewhere else. 

We're a UiPath customer. We serve internal customers with robots.

We do not use the UiPath AI functionality, however, we are on a journey towards building our own internal solution. 

I'd like to see UiPath cut the cost of their license. For end-to-end automation, for developers, I understand why it needs to be expensive, however, for day-to-day users, it should be cheap. 

I'd recommend the solution to new users. 

I'd rate the solution eight out of ten. It's still the best out of all related products.

The primary UiPath use cases are document processing and using automation solutions to eliminate repetitive tasks in administrative data entry. 

Automation has helped our CoE understand the administrative structure and returns. It's a promising tool. We've already seen returns on the automation side, and we're beginning to explore GenAI. It helped us free up staff by taking them off repetitive tasks and transferring their focus to more important tasks. 

The automation and the significant return on investment it provides are valuable.

I want more flexibility in licensing and how we can use AI units. 

UiPath seems pretty solid.

UiPath has grown with us. We started on-premises and switched to the cloud, giving us greater flexibility. 

I rate UiPath support eight out of 10. UiPath support is pretty good. It's adequate when needed. Fortunately, they have UiPath Academy and other information out there, so you don't need to use it often. 

Positive

We were using ABBYY, but I can't compare the two solutions because I joined when we were transitioning to UiPath, so I don't have much experience. 

UiPath provides a significant ROI in saving time and improving the employee experience.

I rate UiPath 10 out of 10. 

We are using UiPath for traditional RPA automations at the moment. 

We are automating rule-based, repetitive business processes, but we're interested in the automation opportunities AI capabilities present. Of course, transactional automation has limitations, but in areas where it is applicable, we have been able to use it effectively.

The overall UiPath platform, including the Orchestrator, Studio, and the robots, is valuable. UiPath's competitors don't do orchestration as well.

The licensing policies and concepts change almost yearly, leading to difficult negotiations. All components are licensed differently, and it would be more straightforward to adopt new features if they were included in the same bundle.

I have used UiPath for six or seven years.

The solution is very stable for us.

It is scalable according to our needs.

I rate UiPath support eight out of 10. UiPath is customer-oriented and attends to the customers well. They're helpful when we have challenges and are open to our ideas. We've had challenges with technical support solving some tickets, but it's been excellent overall. 

Positive

We installed the on-premise version in our environment seven years ago. It was very straightforward at that time.

I was involved in the deployment process by overseeing it.

We have seen a significant return on investment. The easiest to measure is the hours saved from manual work. We've saved the equivalent of 200 FTEs worth of hours each year. There are also less measurable benefits, such as improved quality and faster throughput.

Our primary use case is IDP. We're in the Fed market, so a lot of it is all IDP driven. AI and automation are priorities. We're not exclusively a UiPath shop, but we're shifting to utilize it more because we know there are opportunities, especially in the realm of document capture.

For us, it requires fewer resources, and the time to get to the production environment is quicker. It hasn't significantly impacted our stakeholders yet, but people know the brand. When we talk with customers, they ask if we know about about UiPath and if we're a partner. 

We're moving away from the current platforms because they're less robust. The RPA tools we've used previously haven't kept up with the pace of change. UiPath is a leader that has continued to progress with RPA development and invest in improvements. 

We're still in the early stages with UiPath, but two things that will help are the Copilot and the Autopilot. We'll be able to generate new processes based on the learning that's taken place. It will have a significant impact on the things we do. Generative AI is not new to us. We've had these discussions for a while, and our CEO is well-versed in generative AI. Software companies are coming to realize the value and implement it. 

UiPath has spent the money on research and generating libraries. The out-of-the-box libraries are extensive. In the past, we used standard capture products, where we had to create all of the extractions in the zones and all those things. UiPath offers faster implementation. 

UiPath's pricing could be improved. The margins for us as a bottom-level tier partner are not great, which can be a hindrance, particularly when we present it to the customer. Other than that, I don't have any areas of improvement at the moment due to our limited experience. Maybe after six months to a year, we might have more feedback.

I have been using UiPath for several years, although I only started with this company a couple of months ago. Previously, I led a team for four years with another organization.

The stability of the solution has been good. I haven't experienced any platform issues. Any issues that arise typically relate to coding or interactions with third-party vendors.

Reflecting on my previous organization, UiPath was able to scale effectively.

I rate UiPath support eight out of 10. My previous experience with UiPath's customer service was really good. The support from the sales and presales levels and the technical specialists was excellent. They were all willing to help and work with us.

Positive

We eventually switched from our previous solution because it did not keep up with the pace of change. The company did not invest in their product and failed to keep up with the latest and greatest technologies.

It's too early to tell if there's been a return on investment with UiPath.

Pricing is a significant area for improvement. We see little margin as a bottom-level tier partner, which makes it challenging when communicating pricing to the customer.

I would rate UiPath an eight out of ten.

We have done work for customer success by collecting information from various sources such as email, IVR, and chat. Our solution performs classification, sentiment analysis using the AI of UiPath, and then data validation and posting. We've implemented this for one of the biggest banks in India.

Our admin team benefits from an internally created ticketing system, which offloads repetitive tasks and improves performance. This facilitates time savings and enhances overall satisfaction within the employee base.

Customers find numerous features of UiPath valuable, including Document Understanding (DU) and AI functionalities. They leverage it for repetitive tasks and beyond.

Customer education is crucial. Currently, there's a time lag in training, which eventually impacts the customers. All stakeholders should receive updates simultaneously.

We have been a UiPath partner for more than six years.

We face no major challenges regarding stability.

Investments in hardware are necessary for scalability, especially when dealing with AI and audio functionalities.

The UiPath support team in India is excellent, offering professional services and tech support. I rate it eight out of ten.

Positive

We've been using UiPath from the beginning. We were also Automation Anywhere partners but decided to stick with UiPath.

While it's difficult to quantify precisely, we've observed a 10% to 20% cost savings.

Pricing is high, affecting renewals significantly. Many small companies are hesitant due to the increased cost compared to past discounts.

I would rate UiPath an eight out of ten.

We're still in the exploration and discovery phase. We're learning about UiPath's capabilities and how they fit into the overall picture. We haven't separated AI from our normal process at this point. I work in our company's contact center, and we engage them in many different ways. We talk to management about their problems, report large volumes of transactions, and work side-by-side with the agency to find trouble cases and where they frequently perform manual tasks.

UiPath has helped our customer success unit and various technical teams. We were trying to understand the industry's current state and the direction our peers are taking. We're not so focused on eliminating positions as we are on using UiPath to free staff to work on additional tasks. There are always new tasks in the contact centers, and if we don't need to add staff, we can redirect them to other areas.

We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value.

Being able to escalate quickly is not a strength for UiPath and may be a focus area.

My department has been using UiPath for about two months.

The people from UiPath, from customer success to various technical teams, have been very helpful. When we open tickets, they respond quickly and escalate to the appropriate teams.

Positive

We did have a different solution. Deploying the solution to our agents' desktops was essential, and UiPath's advancement in that space and innovation position was enticing.

The initial deployment was fine. We had an on-premise deployment and weren't using the Automation Suite. It didn't work for us at the time. There wasn't a lot of flexibility there. I understand that it's changed, but we've already deployed on-prem. We've grown, and the complexity is through the roof, so now we think it's worth transitioning to an alternative solution.  That part has not been great, but at least there are places for us to go.

UiPath is expensive compared to competitors. We're examining where the value comes in and their ability to continue being a leader to justify the cost.

I rate UiPath eight out of 10.