UiPath Platform Reviews

My main use case for UiPath Platform is that I do a lot of automation, being a developer as well as a BA, and mainly we help businesses and financials using Orchestrator.

The best feature in the latest release of UiPath Platform for me is the Orchestrator, which I find very user-friendly for navigation, as I haven't seen such a good Orchestrator among any of the other competitors. 

The best example I can give for the Orchestrator in UiPath Platform is that we have processes that contain thousands and thousands of queue items. Orchestrator makes it way easier for us to identify failed transactions, navigate what went wrong, and pinpoint the issues to bottleneck them out, allowing us to work on the issues and making the processes smoother.

I have used the vendor's UiPath Academy courses and I'm currently pursuing a course for BA. The biggest benefits I have seen from UiPath Academy are that it walks you through the basics. Even though the documentation is available on the portal, you need to search for it. Going through the Academy from start to finish in the video format, it provides a way to practice what we are learning. It's a tuition class where you can practice and validate your understanding.

I am a part of the UiPath user community and I aim to become an MVP one day. It helps me with many unresolved questions, such as determining which activity to use when and where, and the community is super helpful, responding across different time zones, providing a multicultural environment for assistance.

The next release of UiPath Platform should include a direct link to the documentation page from the Orchestrator, which would save us the trouble of searching it out. The negative aspect we considered was how quickly we can set things up on different platforms.

I've been using UiPath Platform for five years, since day one.

We have experienced some downtime; over the long term, we've faced issues lasting a day, however, they are resolved within that timeframe, and I haven't seen any issues persist for longer than a day.

In terms of scaling with UiPath Platform, we haven't encountered any issues. Adding machines just relies on Orchestrator and different robot IDs, requiring no code changes. 

The no-code to low-code framework simplifies the process for us. We have expanded usage significantly, transitioning processes that were previously limited to a certain set of business users to enterprise-wide applications, involving various business units and scaling has never been a challenge due to the ease of adding machines and robot IDs via Orchestrator.

For technical support, we have a standard team called the MSP team from UiPath Platform who supports us, operating on a 24 by 5 model. They provide us great assistance, and we have a technical account manager who is really helpful. 

I would rate customer service and technical support at a ten out of ten. They address any issues and complaints we have. The technical support managers evaluate problems themselves, and if necessary, they assist us in raising a ticket with the product support team, which adapts the product to meet our customized needs, ensuring we haven't faced any challenges.

Prior to adopting UiPath Platform, my company used Resource Pro and organizations that assisted in manual data entry, so no other solution addressed our similar needs. They switched over primarily due to costs and the need for time efficiency; we wanted to save human efforts and expedite processes, which eventually leads to better ROI.

My experience with deploying UiPath Platform is pretty much simple; the process has remained consistent for five years. We use Bitbucket to deploy our codes and then transfer them for deployment where unattended machines and robots operate. It takes just one time to learn, and thereafter, we can do this every time.

I actually don't deal with the ROI from our team. I've definitely heard that whenever our leadership meets and collaborates, they save a lot of human hours and realize significant ROI.

I'm lucky enough not to handle the pricing and setup; my company manages that. However, when I was learning, I was a student and I did all the basic and free things, so I haven't paid a penny.

The solutions we considered before choosing UiPath Platform were Power Automate and Blue Prism, where we checked them out, however, we found that UiPath Platform has a comprehensive umbrella of products that we can leverage across different environments.

We haven't used Agentic AI in our processes yet. We plan to do it. 

One fair advice to organizations considering UiPath Platform is that it might feel overwhelming initially, however, I would recommend starting with processes that are challenging to build. For instance, if you're in healthcare, tackle healthcare processes with more data and complexity, or in finance or insurance, deal with processes that have higher volumes and more UI changes. Once you undertake these hard processes, it simplifies the creation of smaller processes moving forward.

I would rate UiPath Platform overall at an eight out of ten, reserving the extra two points as there are various competitors and platforms. 

UiPath Platform is making changes to introduce Agentic and enhance user-friendliness, and while I think it's fair enough to use UiPath Platform due to the range of products, I still perceive potential areas for improvement.

Public Cloud

Amazon Web Services (AWS)

I am in consulting, and I implement UiPath for my clients across various use cases.

Immediate benefits include faster operation and the ability to run overnight, which clients value since the work is already completed when they start their day.

From my point of view, it is visual, making it easy to learn. It is super easy for me to learn and handle the automation, then replicate it, rather than using traditional code.

Everything is embedded. It is not only automation. It also includes document understanding and communications mining, with all add-ons in the same organization. 

We use Agentic automation. It's very good at automating processes. We're still at an early stage. We have access to the alpha version. I like what it is doing, however, it is not production-ready yet. I see its potential. Initially, I started playing with it via demos only. I've built a few things I have shown to clients, although I have yet to use it. 

We had a few use cases for Agentic. One use case was as an HR assistant, including providing invitations to candidates to say they are a fit for "x" roles and to set up interview times. Another use case was as a document extractor. I created an agent that could extract information from documents and provide a stable output and learn for itself. The third use case was for account payables, which is the one I've been demoing. I've created an agent that can read an invoice and provide recommendations, such as approving payments.

I have experience with UiPath's communication mining features. It can be used in real-time if you link it to a mailbox, for example. I don't see the power of linking to a mailbox. However, I see the power of using them to send an email and then get in return what the tool understands. I'm able to automate actions and responses. I have a demo on that. For example, I have an automation that scans the email, and it can tell what documentation the email is about. I can understand, for example, if the email or document is about a policy claim and then ask further questions or make further recommendations based on that.

It's fairly easy to build automation. I'd rate it overall a seven out of ten. It can get super-complex, however, it's fairly easy.

We can handle end-to-end automation for the most part. Now, with Agentic, it's easier, since you can connect automation. You just need to keep in mind there's a different approach.

I do use the UiPath forum. If I don't know something or if I'm facing an issue. Maybe someone has already faced it. 90% of the time, someone already has. I can ask questions and try to solve problems.

UiPath helps the team have less work. People, initially, when they use automation, fear they will lose their jobs. However, that's not the case. Now, people see that they can properly focus on other stuff. Their job isn't taken. They can focus elsewhere. Depending on the use case, UiPath has freed up 50% to 90% of a person's time.

The Academy is free, and there is a lot of content. For new joiners, they have to be certified, so for the first two to three weeks, we put them in full training mode. 

Licensing needs improvement. Licensing in UiPath is a bit confusing. They are already working on that, however, from my perspective, it is what I feel least safe discussing because the product changes two or three times a year. 

Additionally, it is confusing to understand the packages available, the number of packages, and updates with new versions. Therefore, from my perspective, licensing is an area for improvement.

The Agentic tool has a lot of noise. However, we have to get hands on to understand what the tool is capable of and what the tool is not capable of. That's one of the things that I am spending time with.

I have used all the platforms for five and a half years overall.

I have personally never experienced downtime. I'd rate stability nine out of ten.

Sclability is quite good, perhaps an eight out of ten. It depends on how the development is executed. If done properly, scaling is straightforward; otherwise, it can be challenging. However, the issue lies with the implementation, not the platform.

Every time I work with the official UiPath support, they are slow and might not have read my request thoroughly before responding, leading to incorrect answers.

If you know the right person, partner support can be good. I tend to not ask anything when I am trouble. The support in Australia is better for partners. 

Neutral

I have used Blue Prism at a beginner level and Automation Anywhere at a beginner level. As of now, I would not consider them competition. Blue Prism, for example, has not kept up with changes, and Automation Anywhere is making efforts, however, I am biased and would naturally choose UiPath. The main competitor would be Microsoft Power Automate.

Cloud deployment took me 15 minutes. A few years ago, most deployments were on-prem. Overall, the safe answer to fully deploy would be weeks, however, depending on the use case, it could be longer. The largest deployments I have done took four months due to complex automation. Typically, it takes three to four weeks, maximum.

We have around 500 UiPath specialists. Our clients are medium to enterprise.

The solution absolutely needs maintenance. If the applications change of something becomes unstable, you need to have maintenance to make changes. The same is true if a website updates, for example. It can affect an automation. 

We are already undertaking this at the regional level, so if UiPath has any activity in Australia, they will reach out to me.

I do not have the numbers at hand, however, there is clearly a return on investment when the automations are done properly, which is hopefully every time we develop anything for production.

From my discussions with clients, they normally find it expensive. This expense is generally not in terms of the bot or developer license. It's rather when it comes to AI units. Enabling document understanding, communications mining, or agents is considered expensive.

I'd rate pricing seven out of ten, with ten being the most expensive. 

We are UiPath partners.

The tool is already proven, so starting a proof of concept is a good idea. Users should create a POC that can scale. Automate steps one and two, for instance, so that you trust the tool and see what it can do. Then, quickly transition to phase one if phase zero was the initial step to see its scalability and impact on previously good information. 

I'd provide an overall product rating of seven out of ten.

Public Cloud

Other

My main use case for UiPath Platform is based on the client's use case, so I define the client's use case and work with the account executive and UiPath to define the client's use case together.

UiPath Platform has positively impacted Sporidian Technologies as we were the first SI partner in the United States to be certified a UI certified vendor partner, which has supported Sporidian Technologies in terms of market opportunity with automation and working with clients.

Being the first SI partner and a certified vendor partner with UiPath has positioned Sporidian Technologies in the market as a vendor partner that is a subject matter expert.

The best features UiPath Platform offers are those within the Fusion platform where I can utilize credits between AI and Aigentic.

These Fusion platform features, such as using credits between AI and Aigentic, are valuable to my clients because they might have a need for both Aigentic capabilities and AI capabilities. Previously, when they were on the Flex platform, the credits could only be utilized specifically to either AI or Aigentic. With UiPath Platform's Fusion platform, they have access to the capabilities, but the access to the credits is more collective rather than specific.

From an alliance partner standpoint, UiPath Platform can be improved regarding vendors being resellers on the licensing. There is a gap between vendors that are a lower partner tier and those that are a higher partner tier such as platinum or diamond, where they have the ability to resell licensing directly with UiPath. However, the lower tier partners are penalized and have to go through Ingram, which causes a problem on the client side. The client might want to work with a different vendor partner, but they may not be able to because of the pricing, causing frustration and confusion. The client is not able to work with the partner that they want to work with and is forced to work with a different partner that sells direct and can give them a lower cost.

I have been working with UiPath as an SI partner manager for over two years.

UiPath Platform is stable.

The scalability of UiPath Platform is good.

I have a client that has a specific complaint around UiPath customer support.

Personally, I would rate the customer support a three because they have you purchase your customer support level, and my client does not have access to the daytime hours needed in order to get the support that they need.

I did not previously use a different solution before UiPath Platform.

I have not seen a return on investment as the client considers overspending in order to work with the vendor partner of their choice, which is not ideal.

My experience with pricing, setup cost, and licensing is that it causes confusion and problems for the client.

Before choosing UiPath Platform, I did not evaluate other options.

Regarding UiPath Platform's AI capabilities, I think its accuracy and reliability of output depend partly on the client's data landscape and whether they have semantic layers for their environment and a single source of truth.

UiPath Platform is not currently deployed in my organization because we are an SI partner. We have used UiPath Academy, and the biggest benefits I have seen from UiPath Academy are clarity around utilizing the platform. I do not have access to our certification list right now as it is far too large for me to think of any specifics. UiPath's user community is great. I do not currently use Aigentic Automation. I would advise others looking into using UiPath Platform to define their budget and use case prior to looking at the platform. I rate this review an eight out of ten.

From time to time, I have been using UiPath Platform only for merging, filtering, and getting what I want from data tables, basically every now and then, only when I need to do small tasks, such as filter tables or do a quick win.

I used to be basically an integrator where I worked for a consultancy company where some other company would hire us to develop UiPath Platform products into their environments. When I'm using UiPath Platform, it's for my personal use, just to save me some time doing what I told you about tables and just easing my job.

From UiPath Platform, the positive side is it was easy to integrate. Now, they have been changing lots of things that I don't really prefer, and basically, it was easy. The Orchestrator and having the logs whenever an automation is running allows you to see the logs right away, even though it can be on debug or even in production.

The Orchestrator is one of the main things that UiPath Platform has. A disadvantage against Power Automate is that with Power Automate, you have the cloud flows that you can trigger based on a cloud flow connected to whatever you want, which is pretty nice. You can also run most of your automations depending on if you are using UI or not; if you are not, you can do everything cloud-based instead of actually needing a machine to do that, whereas with UiPath Platform, you always needed a machine before.

The installation procedure for UiPath Platform was straightforward.

I think they are turning too much into a business standpoint with UiPath Platform, meaning that the new stuff that they have been developing and operating has the most focus on business, so business can actually develop it within UiPath Platform, which they kind of never will. They have been disregarding the developer side of things by not keeping it simple and easy to use. I think they have been developing too much into the idea that anyone can build in UiPath Platform, but it's making things harder for people who actually understand UiPath Platform and how it should run. It's not about being too simplistic; it's about making things that for us don't make sense. Some changes even in the Excel activities have been making things harder and pointless in some regard.

I think UiPath Platform should focus more on developers and not on business because, in reality, business will never be doing automations. If they do, they will always need a developer to fix it because they messed up somewhere, and for the price, it went up too high.

I did use UiPath Platform. I haven't been using it lately. The last time I used UiPath Platform was a few months ago, but it's only to do small tasks, and I don't even use it in production that much because it's too expensive right now.

If I count every day use of UiPath Platform, I worked for two and a half years using it every day.

I have only used UiPath Platform. Automation Anywhere, I never used it, but I wanted to compare between automation tools. I have been mostly using Power Automate.

The installation procedure for UiPath Platform was straightforward.

Regarding ROI with UiPath Platform, it depends on how companies are actually using the automation and what use cases they have. But for it to be right now viable in terms of cost and everything, they must be using UiPath Platform almost all the time; otherwise, it won't be that good because it's too expensive. The good part is that you reduce human error, you don't give access to passwords, and you keep them safe in that regard, but then, I don't have a definitive answer because I haven't been touching UiPath Platform for too long and not dealing with customers with UiPath Platform for a long time.

Nowadays regarding UiPath Platform, there are both advantages and disadvantages because nowadays you can just go into an AI tool such as GPT, Claude, or whatever and ask it to do whatever you need, and it will be faster. UiPath Platform has the upside of the automation if you actually develop that into a customer, which will be time-saving for them. I used to have runtime for UiPath Platform.

My main use cases for UiPath Platform include automating repetitive tasks, file transfers, and website interactions.

The features of UiPath Platform that I prefer most is the queue functionality, which really organizes and keeps track of what was successful and not. It's very helpful. 

We have a process where we have to enter a website using UiPath Platform in general. Whenever the queue is empty, we actually go to a part of the website where we export all the items that the team would have to do manually, and that gets uploaded into the queue. When there's content in the queue, we start processing the transactions, which is when it starts doing what it has to do. Once that's done, it reads the queue again to see if it's empty. If it's empty, then we look at the website to see if there's more content to download or not. 

Typically, whenever there is something to download, that means there's work the team has to do, creating a self-cycle where it checks to see if there's always something to do.

I have a few ideas on how UiPath Platform can be improved, however, they have fleeted from my mind.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very strong. I have not experienced crashes or downtime. It's very reliable overall, although there's an ongoing issue with a selector that doesn't want to be read for one particular website, which we're addressing by submitting a ticket.

UiPath Platform scales beautifully with the growing needs of the organization. 

We have expanded our usage of UiPath Platform, and the smoothness of that process is primarily found in developing processes and collaborating with stakeholders, ensuring everyone understands the growing transaction volumes that ultimately lift the team. However, the volume does increase significantly.

I love everyone in the customer service and technical support teams; they're great. I would rate the customer service and technical support I receive a ten out of ten.

Although we don't submit tickets too often, we work closely with the account technical help, and if I were to rate him and his team, they are always there to provide answers. If they don't have an answer right away, they come back with one after a few days.

Positive

Prior to using UiPath Platform, I was using another solution.

The deployment in general is really straightforward. The one thing that was an obstacle, from everyone I've talked to, is more of a compliance issue, an information security issue, and just getting them on board. Once you get the green light from that side and they green-light certain projects, deploying bots is very seamless. 

As long as you know the basics and what you're trying to tackle, it's very straightforward to publish and run things in production.

I have seen a return on investment with UiPath Platform. For instance, one process I mentioned would take the team 50 tasks per day, which has ramped up to a substantial number of 500 to 600 tasks. 

Even with 50 tasks per day, it would take them a whole day to complete it. There's no way they could have handled 500 tasks, however, the bot does it in less than half a day, and we have approximately 10 to 12 bots tackling that process.

I don't really handle the pricing.

My advice to another organization considering UiPath Platform is to be patient in getting your information security team on board; I had to be patient for about a year. But after that, being able to use the product was worth the wait. So step one is patience, and in the meantime, increase your team's knowledge on how to use the tool, which aligns with my earlier point on UiPath Academy being perfect and really good. 

I would rate UiPath Platform as a nine out of ten.

Hybrid Cloud

Other

My main use case for UiPath Platform is mostly in the finance space, specifically our accounting realm, although I come from manufacturing.

The features of UiPath Platform that I prefer most are Studio and Document Understanding. Studio is just a great development environment, easy to learn, easy to get through, and Document Understanding is a best-in-breed data extraction. 

My teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are demonstrated through our citizen developer program which uses it exclusively to help train our citizen developers, and I myself learned the entire platform through Academy.

My opinion on how UiPath Platform can be improved is that I dislike cloud or web apps in general, so getting all of the cool cloud features for Studio Cloud into Studio Desktop would be my biggest priority, however, that's a personal vendetta against web applications.

I have been using UiPath Platform for about three years.

I assess the stability and reliability of UiPath Platform as consistently strong. I have experienced some outages, but minimally unplanned, and anything else that happened has been internal updates causing issues.

My assessment of how UiPath Platform scales to the growth needs of my organization has been positive with no complaints. We have expanded usage. The process of expansion was quite smooth: buying new licenses, paying money, and moving forward.

I would evaluate my customer service and technical support as great. 

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support an eight out of ten. There's always room for improvement. 

Initially, our technical account manager was not the best, and some things happened that still have a sour taste in my mouth from three years ago. Our current account management has been wonderful, with no complaints. They are super responsive and very knowledgeable.

Positive

The deployment was slow. That's more due to company restrictions than UiPath restrictions.

We have received an ROI.

The UiPath user community provides significant value through its large community, being one of the bigger vendors in the space. Being part of that community, the forums, and the people offers a wealth of experience to draw from. My advice to another organization considering using UiPath Platform is to scale quickly, get funding, and buy-in from leadership. 

Overall, I would rate UiPath Platform seven out of ten, as there's always room for improvement.

Public Cloud

Other

My main use case for UiPath Platform is for automation.

A specific example of the type of automation I'm doing with UiPath Platform is for report generation, and it is also used mainly for RPA, Robotic Process Automation, which automates repetitive rule-based tasks that humans normally perform on computers.

As a DevOps engineer, my use case for UiPath Platform is that it can trigger a CI/CD pipeline, monitor the deployment, check Kubernetes pod status, verify application health, collect logs and results, send a status failure report to the team, and perform other related functions.

UiPath Platform positively impacts our organization by helping to automate repetitive DevOps operational tasks through orchestrating deployments, validations, reporting, and ticket updates across different tools.

This has saved the team's time, significantly reduced the number of errors by analyzing the logs, and reduced the manual effort in deployments.

In my opinion, the best features UiPath Platform offers are mainly automation, AI plus automation, orchestration, integration, document understanding, monitoring, and analytics.

I find myself using the automation feature the most, and it has made the biggest difference in my day-to-day work.

I appreciate the low-code development feature, which is used to build automations quickly using visual workflows while still supporting custom code integrations.

Regarding UiPath Platform's AI capabilities, I find it to be governed and secure because we use AI with automation, and UiPath always assures that it governs and secures data by managing users, permissions, robots, credentials, and automation policies centrally.

Workflows that cross multiple systems normally require human interactions, and the value of UiPath Platform extends beyond automating clicks. The broader platform combines RPA, APIs, integration, and orchestration, making it very useful and helpful to our organization.

While UiPath Platform already has many features such as orchestration to centrally schedule, trigger, monitor, and manage automation bots and workflows, it would be beneficial if it could provide full end-to-end automation, making it possible to automate everything in one platform in a single effort.

The user interface is quite good and very easy to navigate through the different menus and navigation bars as of now, so I have no suggestions in that regard.

I gave it a nine because I would prefer to have an end-to-end automation platform, which is not yet currently supported. There are some things we have to migrate to other tools, and some UI aspects could be improved.

I have been working in my current field for three years.

My advice for others looking into using UiPath Platform is the same as my use case. Others can use it for automation as it is well-governed and supports low-code development. I would rate this product a nine out of ten.

Public Cloud

Amazon Web Services (AWS)

The main use cases I see my clients implementing UiPath Platform for vary. It can be procure-to-pay, finance functions, GL reconciliation, and invoicing, specifically in the finance space. That's my background. 

Many customers implement Agentic AI, Agentic automation in the BPO space where they want to take away the human in the loop function, put an agent, and orchestrate that on top of calls and everything. 

The other places we're seeing a lot of traction are law firms, which are very document-heavy. They're trying to get agents sitting on top of their documents and trying to get information, which basically saves them a lot of time and effort. Even my wife's a lawyer, so I know they are running into many issues, wasting too much time with document processing, gathering, and then understanding the gist of the documentation, aligning it to the case. 

We're very user-heavy with a lot of human intervention. If it's possible to build agents to do the work with a chatbot and then orchestrate the chatbot and put guardrails around it in terms of testing and everything, that becomes our biggest function. On the finance side, be that reconciliation, where we can build an agent or an orchestrator which can help reconcile end-of-period bookings and then add top-line, bottom-line.

UiPath Platform offers features Maestro and the whole Agentic jump that others don't. Others are trying to catch up, but they're not there yet. They have their own version, however, they've really taken the initiative and tried to do this before anyone can. The test suite is a differentiator. If you look at SS&C Blue Prism or Automation Anywhere, they don't have the capability.

The biggest benefit from Academy courses is that it's very much driven by UiPath professionals who work for UiPath. They really understand what the product can do and how it aligns to market needs. We've seen that once people go through certifications or coursework, they understand the product very deeply. They understand how to position it in the market and how to differentiate it from its competitors.

The product in itself is very robust. As mentioned earlier, it really scales, drives value, and there's good ROI on the product. If you are considering an RPA product, UiPath Platform definitely is one to consider, given the length and breadth of its capabilities and how quickly you can generate ROI on it.

UiPath Platform could be better growing in the Agentic and the GenAI space. They are trying to get there. Traditionally, they are an RPA firm, so they are hamstrung by that because the market knows them as someone who does RPA. I know they're trying to change the narrative, but if they can come out with a very solid product which can help drive Agentic or GenAI use cases, they could become the leader in the market. To make it a ten out of ten, there needs to be a jump in the Agentic and the GenAI space.

I have been using and implementing UiPath Platform for two to three years.

With the cloud now, scaling with the growing needs of the organizations has become extremely easy. You just have to know if you need to add bots. The licensing has become very simple. 

Depending upon the use case, the scalability has become easy. You can go up and down based on capacity and how many bots and processes you want to automate. Scalability was never an issue for UiPath Platform, and with cloud it's become all the more easier.

It's a great product with great people who are very supportive and help everyone. I've worked with a lot of account executives, and they are true to the end. Having worked with other product companies, it is all about the sale and then disappearing. 

These account executives are really helpful. They take it to the end. 

Positive

UiPath Platform has been the Cadillac of the RPA world for a reason. It's left its competitors behind. If you look at the market space about five or six years back, there was Blue Prism, Automation Anywhere, and all the others. They still exist, however, they've fallen behind UiPath Platform in terms of market share. The reason for that is the reliability, the product as a whole, support, community, all of that. All of this makes the product a lot more stable and available.

I wouldn't call deployment simple. It isn't trivial. If you have the right set of people and partners who can really position or help you, it's not a setback, and it's relatively straightforward. If the partner's helping you and you have a very defined use case, you have your servers identified, you have everything identified, it becomes very straightforward. 

The documentation UiPath provides is also pretty good. We have a good set of people who have been there, done that. That's why we find it a little more straightforward.

Agentic is the next evolution of RPA. We have customers who have saved millions of dollars or thousands of hours in terms of time saved. 

The evolution now is Agentic. We want to build on top of that to help them not only automate but also orchestrate some of the tasks they're doing. It's not a question of people losing jobs, it's a question of people being re-planned to do more useful things. 

On the Agentic side, there are not many ROI calculations we've done, primarily because it's relatively new. On the RPA side, we have anecdotal evidence across our customers where we've saved them millions of dollars on the finance processing side. For example, in procure-to-pay, AP and AR, reconciliation. 

We've worked with other customers in hospitality where we've built technical APIs across different functions, different platforms to pull data from different places, and help them automate all of that using UiPath Platform.

They're going through a lot of license changes right now. If you're on prem going to cloud, they've simplified it a lot. It's simple enough now. Earlier, it was a little more complicated. We work with UiPath enough to really know the license model and how it works and everything. 

In my current field of sales solutions, I've been working for about 20 years now. 

The specific Agentic automation capabilities I or my clients are utilizing are agent building, orchestration, and testing. UiPath Platform support tries their best to help. It sometimes gets a bad rap as, when you get to support, it means you've tried every trick in the book. 

I rate UiPath Platform eight out of ten.

Hybrid Cloud

Other

We primarily use UiPath Platform to replicate business processes in the order management space, the service assurance space, the supply chain and warehouse spaces, as well as the business intelligence space.

Primarily, we utilize the simple UI automation with all of our tools. In our business, there are tons of different platforms and it's not always easy to get the right access to integrate them natively through code. We use UiPath Platform to overcome some of the environmental challenges that we see in the business. Across our automation suite in UiPath Platform, we're saving a little over ten million dollars a year.

We haven't started using some of the newer, better features in UiPath Platform. A lot of the features I'd want to be able to use, they've already rolled out. We just haven't taken advantage of them yet. The only reason that it wouldn't be a ten out of ten right now is that they don't always identify my needs before I identify them to get their help.

I have been in my current role for seven years. I've been using UiPath for four years. 

It has been very stable and reliable, working great for us. We have a couple of redundancy measures set up, but I haven't had to implement them in the four years that I've been running the platform. I basically just have disaster recovery for redundancy.

It scales really well. We have quite a few automations and the team is constantly working to enhance and improve them.

UiPath Platform support has been great. 

We have a technical account manager that we work really closely with. He's helped us to upgrade our Orchestrator and upgrade the platform that we're using. He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.

Positive

We have looked into using Power Automate and Blue Prism in the past, and didn't find enough value in their products versus what we get from UiPath Platform for the price that we pay to really incentivize us to move off the platform we're currently on.

I didn't actually set up UiPath Platform originally. I was not involved in the initial deployment. When my team took it over, we had to redeploy it.

We inherited the UiPath team, and recently we renegotiated our contract to have an enterprise license, and the pricing is great now.

The pricing has been fine.

My advice to others would be to understand the environment you're looking to deploy it in and ensure you don't over-engineer it. 

On a scale of one to ten, I would rate UiPath Platform as a nine. While there is always room for improvement, based on the industry leaders I've seen, they're not missing anything that anyone else is doing any better.

Hybrid Cloud

Microsoft Azure

At my current job, my main use case for UiPath Platform is general processes for finances, where many of them deal with finances. We do data entry with UI automation, and I would say the majority is UI automation.

Examples of how the features of UiPath Platform have benefited my organization include tracking, metrics, and analytics. It feeds into Insights, and it's really useful when it comes to dealing with fires that arise every day. Being able to diagnose and actually look inside is good, having it all organized.

The features of UiPath Platform that I prefer most, as compared to Power Automate, include Orchestrator, which is good, and I appreciate built-in data extraction. 

IXP is a good upgrade over Document Understanding, and Action Center is nice. Overall, Orchestrator as a whole is good. 

With IXP, we have a few large processes that leverage extraction from PDFs, which has been pretty helpful. Same thing with Action Center; anything that we do with IXP or extractions we include human in the loop.

To improve UiPath Platform, I would really want to see improvements on Action Center in customization on how it's laid out. They have a layout that makes sense in some cases, but I would want to actually create a custom UI for Action Center because sometimes it does not make sense what they're trying to do, and you want to move things around. If we could edit the CSS, that would be great.

On all of their tools, especially those meant for attended or human in the loop, any interface that we have that is business facing should be customizable. I would prefer to see UiPath hands off on that and just let the user figure out what is best for the end user instead of it being a prepackaged thing. Sometimes it works and makes total sense, but in other cases, it does not. Business users ask, 'Can we change this? Can we do this? Can we do that?' and the answer is often 'We can't because it's prepackaged.'

I have been using UiPath Platform for five or six years.

I have not experienced issues with stability or reliability in UiPath Platform. Orchestrator has been down once in the past year.

UiPath Platform seems to scale appropriately for the growing needs of my organization.

My evaluation of customer service and technical support is overall positive as we have direct communication with the product team, and they are pretty good. 

On a scale from one being the worst to ten being the best, I would rate customer service and technical support an eight. 

They are mostly good, though sometimes we catch them reading off the wiki, and we do not need that when we can read it ourselves.

Positive

When you're doing staple UI automation or data entry, the implementation works well. It's consistent. We've been privileged to use all of their products really early. 

We had a lot of issues with IXP. We've been using it since last October, and it was really just trial and error and figuring out what worked, what didn't work. It's all fixable. It's just a matter of timeline. Some things are quick fixes. Some things take months. 

While we have a hybrid setup, we are moving to the cloud.

Before selecting UiPath Platform, I considered leveraging everything, including Power Automate and the entire Power App suite. 

I have used Blue Prism in the past. I find Power Automate always available. Even when I use UiPath Platform, for any email intake we do, if business wants to do a data entry process with an Excel input file, I pick up that email with Power Automate and create a queue item for UiPath Orchestrator through an API call, which is easier because it's part of Microsoft. 

If I need to use O365, mainly SharePoint, Teams, or Excel as part of a process, I opt to do that portion in Power Automate because it's simpler. For complex code that is required, data manipulation, extraction, and UI automation, I still prefer using UiPath Platform since we already have the environment set up for that, but data manipulation in Power Automate is a nightmare.

My advice to another organization considering UiPath Platform is to make sure you understand what makes for good automation. Don't try to do something overly complex; don't shoot for the stars, as you might have a really bad experience and waste a lot of money and time. 

I would rate UiPath Platform as a solid eight or nine out of ten.

Hybrid Cloud

Microsoft Azure