UiPath Platform Reviews

Our UiPath automations primarily focus on web applications but also include tasks like extracting data from Excel for queuing, automating transactional processes and desktop applications, and even populating CRM and ERP systems with data extracted from PDFs.

The recording feature allows us to capture a manual process as a starting point for automation. We can then customize the recording based on the specific transaction, including how often variables need to be initialized and whether data needs to be passed between workflows. This way, the recording serves as a foundation to automate the core functionality and build new processes within the framework.

UiPath offers end-to-end automation for many applications, but I encountered challenges with NetSuite, an ERP web app. The connection kept failing due to NetSuite's slow loading times. While UiPath has built-in connectors for these situations, the lag prevented interaction with the NetSuite interface entirely.

The UiPath user community is a large and active resource for users of all levels. With community pages dedicated to specific countries, users can easily find information relevant to their needs. The community fosters knowledge sharing and learning, allowing users to stay up-to-date on the latest UiPath features. Beyond traditional documentation, users can access demos and connect with motivated developers to enhance their skills.

UiPath, a market leader in automation solutions, comes with a higher price tag due to its wider range of features. However, the return on investment takes time as initial costs cover development team setup and licenses. It can take between six months to a year to determine if the number of automated processes justifies the cost savings for our customers.

UiPath reduces our physical infrastructure needs by eliminating server management, maintenance, and database backups that are handled by the cloud provider. On-premises deployments require a disaster recovery plan for database backups and regular data maintenance to prevent performance issues, which are burdens eliminated by cloud-based UiPath. 

I honed my skills through UiPath Academy courses. Their learning portal proved valuable for exploring new features and pursuing certifications.

UiPath is a helpful tool for digital transformation, but its applications vary depending on an organization's needs. While many companies focus on automating tasks with PDFs like purchase orders or legal documents, UiPath can also handle images and perform sentiment analysis. Processing large, complex documents can be challenging manually, but UiPath can convert them into digital formats and quickly extract the necessary information, saving significant time. For example, a telecommunications client used UiPath to classify images from cell towers, while another client in the legal field used it to analyze contracts and identify key details like timelines and disputes. This eliminates the need for manual processing of large volumes of documents.

UiPath helps minimize human errors by automating tasks. It even allows us to create extensions in plain English. For instance, instead of writing complex code to find a phone number in a document, we could say "Fetch phone number" and UiPath would generate the necessary code for us. This makes automation development more accessible, even for those without extensive coding knowledge.

UiPath helped our clients save money by automating tasks. This meant they could reduce the number of employees needed. For example, a repetitive four-hour daily task could be eliminated. In a large call center with 100 employees, automation might reduce staffing to 20, saving the company the cost of 80 FTEs. This approach has been used in many industries, including airlines where manual searches in contact centers were significantly reduced.

The most valuable features of UiPath are the user-friendly UI and manageable learning curve. Their Academy offers valuable courses, and they keep users informed with clear communication and updated documentation whenever new features are released. 

I've submitted feedback to UiPath, including a suggestion to improve the slow mainframe connection currently limited to a 300ms timeout. Focusing on the connector would be a user-preferred approach, allowing interaction with applications like ServiceNow, SAP, or Salesforce and future ones like Dynamics 365 or ERPs through activities instead of custom code. This reduces development time and reliance on technical expertise simplifies maintenance for future teams, and provides a user-friendly, reusable component.

I have been using UiPath for nine years.

I would rate the stability of UiPath eight out of ten.

I would rate the scalability of UiPath seven out of ten.

I've encountered various issues with UiPath products, including activity connection problems that worked fine during development but not in production, occasional defects, and personal knowledge gaps. Sometimes these were bugs addressed in later patches or releases. To find solutions, I'd first search the UiPath forum for answers shared by other developers. If unsuccessful, I'd submit technical support tickets based on our UiPath service level. Responses came quickly, and for premium support, we could directly contact our technical account managers for immediate issue resolution.

We can expect an email response after submitting our ticket. Response times for standard support subscriptions range from one to two days, with issue resolution taking up to four days. Premium support offers immediate response and prioritizes issues based on the number of affected machines and their importance in our workflow.

UiPath deployment is very manageable. With their cloud option, they handle everything and provide a URL for easy access. Even on-premise deployments are straightforward thanks to UiPath's clear documentation. While some IT team coordination is needed for on-premise security and Active Directory integration, the process is generally simple and can be done within a few days. Overall, cloud deployment is the easiest option, but on-premise is also achievable with good IT support.

UiPath deployment on the cloud is fast, but additional setup is needed for large organizations. While integrating with our existing IT directory keeps user creation a few hours, creating separate environments, machines, licenses, and folders can take a few days depending on the complexity of environments, machines, libraries, and use cases.

One admin person is sufficient for deployment from our end.

I evaluated Power Automate but UiPath has more features.

I would rate Uipath seven out of ten. UiPath's process mining feature, while desired by many users, appears to be limited in its current functionality. Since many haven't implemented it yet. UiPath still needs to refine this area.

UiPath does not require maintenance from our end when it is deployed in the cloud.

Unattended Automations are the best value from an RPA solution to an organization. It makes sure human employees are now more productive 95X. I am interested to expand the usage of UiPath to Agentic AI automation development.

I have seen a 70X improvement in employee productivity. However, due to some beauracratic and territorial challenges, we are unable to fully automate the processes. As a result, the technology team is spending more hours in production support rather than innovation and automation, Not the fault of UiPath, though.

Robotic process automation is one of the most interesting features. RPA allows us to automate what people do manually. It appeals to me from a technical and a business standpoint. I have heard of UiPath apps and I am afraid I haven't seen wide usage, mainly because it is available exclusively on the automation cloud and not on-premises installations. Data Services, Agentic AI development should be available on-premises, especially because most UiPath clients are large public sector organizations and they prefer on-premises.

I want UiPath Data Service to be expanded. It must include many more features as an online database. Many online databases like QuickBase and Force.com are 100 times better than UiPath Data Service. Not sure why UiPath is not adding such features to Data Service.

The product does not provide features for chatbot development. It is one of the reasons why people do not use UiPath because they have to use a different tool for chatbot development. Competitors like Microsoft have all process automation capabilities in their Power Platform. They have RPA, attended bots, unattended bots, application development, databases, and chatbots. UiPath has not gotten into chatbots for several years. They are doing many things except chatbots.

I express the need for chatbots in every insider event I attend. UiPath’s team says it will take it to the product management group. But nothing happens after that. I want a product for chatbot development from UiPath without having to purchase licenses from a third-party company.

The documentation needs a lot of work. The documentation is "boring". They just mention a feature and add one line about what it does. I wish the documentation had examples. The document should be associated with a video or sample code. The documentation is too minimal. People give many sample codes and links to their YouTube videos in the forum. The uipath forum is much richer than the documentation.

Further, as I mentioned above, on-premises should match the capabilities that are available on UiPath cloud, such as Agentic AI, Apps, Data Services and so on.

I have been using the solution for the last eight years.

UiPath provides support only when we have an Enterprise license. I have contacted support several times.

I use Microsoft Power Automate to develop chatbots because UiPath does not have such features. I have to buy extra licenses from Microsoft for chatbot development.

Although I can use UiPath Data Service's online database, creating forms and screens in it is hard. UiPath doesn't have some preliminary computation features for creating formula fields, so I use third-party tools like QuickBase.

I also evaluated Automation Anywhere, Microsoft Power Platform, and Pega Robotics.

The ease of building automation depends on the developer, the size of the process that is being automated, how many applications there are, and how many systems there are. Compared to high-code environments, we can build the product much faster in a low-code environment.

Automation can be done ten times faster in a low-code environment than in a high-code environment due to the number of syntax errors that we have to encounter in a high-code environment. All these things are completely eliminated in a low-code environment. We drag and drop activities. It's like a prebuilt code. We just have to fill in the gaps. On average, the tool is five to ten times faster than other RPA platforms.

UiPath does not do digital transformation. It works more on process automation. However, it does contribute toward digital transformation. From the face of it, everything looks end-to-end. I have used AI Center to learn machine learning skills and build training datasets and evaluation datasets. I have developed ML skills and used them in bots. UiPath Academy has a whole set of courses on AI Center. I want to complete the courses diligently.

The solution has reduced human error and increased the speed and quality of our work. It reduces the time taken to get things done. I use UiPath Academy courses all the time. If we go to similar content on YouTube or Instagram and try to find videos, the information might be right or wrong. It depends on the experience of the person in the videos. The content in UiPath Academy is official. UiPath creates the videos. We can be assured that the information is correct and reliable.

There could be a lag between the product released and the videos on Academy. Sometimes, video creators on unofficial channels like YouTube and Instagram come out with videos faster than UiPath. However, UiPath's videos are complete, authentic, and reliable. I assume UiPath uses professional training software in the platform. The format of the courses is similar to those of The Wharton School.

The community is excellent. People help each other out. UiPath encourages users by welcoming new joiners, incentivizing answering questions, providing links to external or internal documentation, and celebrating anniversaries. The solution has a wide variety of topics that the forum members can take advantage of.

We can learn about Studio, different parts of the platform, and different functionalities. If we have a question, Google will show all the relevant links to UiPath with just a single word search. We usually find a good answer to our doubts in the forum eight out of ten times. I like the forum and encourage people to use it.

People looking to buy the solution must try it out. They must look into the documentation if they cannot do it with the tool. They must also visit UiPath's forum. The forum is more helpful than the documentation. UiPath also has a search facility to search for activities. They can also look for UiPath Marketplace. If we face bugs, we can go to the forum.

Overall, I rate the solution a nine out of ten.

One of the use cases I've worked on involved uploading a small book containing mathematical formulas, images, and other content to a website. We converted the book's introduction into an XML file and utilized UiPath to seamlessly upload all the information onto the publication website via a step-by-step process using notes.

Another use case involved generating reports by scraping data from specific websites, particularly in the banking sector. The information gathered from one website was then uploaded to another website. These automation tasks included handling schedules, duplicative tasks in Excel, and automating financial processes. This encompassed tasks such as fetching data from databases, manipulating the data, and updating the database accordingly. Furthermore, reports were generated and distributed to users both via email and Excel files.

The automation processes also extended to extracting data from various sources, such as PDFs, images, and tables, showcasing the versatility of the automation solutions implemented so far.

While we haven't incorporated AI or machine learning into our automation programs yet, I have acquired knowledge about these technologies through the Academy.

It empowers us to implement end-to-end automation, a crucial capability for our needs. Achieving full automation is pivotal, and building a process from start to finish ensures a comprehensive, 100% automated solution.

The UiPath user community is beneficial, especially when new features are introduced. For instance, with the recent addition of mail integration, the community provides valuable information. In cases where we encounter challenges using specific properties of activities in the APAC, the community forum becomes a reliable resource to discuss issues, seek solutions, and stay informed about various processes and functionalities.

It helped us in entirely minimizing our on-premises footprint.

I've seized learning opportunities through the UiPath Academy, where my initial learning journey began. I continue to rely on the Academy for various courses and continually update my knowledge.

It is expected to accelerate our digital transformation, enhancing the speed of various tasks over time. While I cannot provide insight into the cost implications, the positive impact on speed is noticeable when it comes to digital transformation efforts.

It has significantly minimized human errors, especially in tasks involving extensive document processing and repetitive jobs.

It has contributed to time savings for us. With the ability to automate the monitoring process for any website, we can now sit back and relax.

We have achieved cost savings by implementing automation. Utilizing automation allows us to streamline the tasks currently handled by multiple team members. With automation, we can allocate just one team member to monitor the automation board, resulting in reduced costs compared to the expenses incurred for seven individuals performing their specific tasks.

I find the pivot feature particularly noteworthy as it enables seamless connection to any source system, allowing for data retrieval from diverse sources. Whether dealing with conventional or unique source systems, UiPath's pivot feature empowers us to connect, extract data, and efficiently integrate it into the system. Additionally, I've been impressed by the task mining and task capture functionalities. This feature provides insights into the entire process, making it a compelling addition. The document understanding feature is perhaps the most significant and useful use case for UiPath. It allows for extracting data from both structured and unstructured formats, providing versatility in handling various document structures.

Creating automation with UiPath is straightforward, whether you're building them or simply learning how to use the tool. It offers a trial version that's accessible for two years, making it convenient for anyone looking to learn and apply the platform. The simplicity extends to the process itself; setting up conditions and building automation becomes easy and intuitive. Regardless of the complexity of the task, UiPath enables the creation of goal-based automation, ensuring efficiency and effectiveness in achieving specific objectives.

When dealing with a VPN connection, automating the process becomes essential. However, challenges arise when attempting to automate multiple VPN connections.

I have been using it for more than four years.

The stability of the automation depends on how we establish the rules for a specific automation task. When we define a set of rules for rule-based automation, it tends to operate smoothly without lagging or getting stuck. The automation remains robust as long as the established rules are adhered to, even when there are changes in the user interface of the system.

I would rate the scalability capabilities eight out of ten.

We reached out to tech support when encountering challenges that we couldn't resolve independently. Although direct contact with them has been limited to the initial stages, such as during the license purchasing process, we have relied on the technical team's assistance for troubleshooting and problem resolution.

blueprism

The initial setup was relatively straightforward.

We have the flexibility to deploy both on-premises and on the cloud. The ease or difficulty of deployment is somewhat contingent on the client's machines. Various client systems may have specific restrictions; some are more stringent, while others have fewer limitations. The complexity arises when certain systems impose restrictions, especially concerning data source connections. The number of systems to be deployed dictates the need for a team knowledgeable about effectively integrating the software into diverse systems, but mostly two individuals are enough. Overall, I find the deployment process to be quite straightforward and maintenance to be easier compared to other alternatives.

The pricing is quite reasonable. I believe it is more affordable compared to other automation tools such as Automation Anywhere, which is often considered out of budget.

UiPath is a low code platform with one designated orchestration. Easy to adopt and learn to automate task compared to other tools

My suggestion would be for any user interested in learning about UiPath to start with the trial version before committing to the implementation. Overall, I would rate it eight out of ten.

The primary use case for UiPath is to automate tedious tasks in my organization and previous organizations. It's very friendly, offering free licensing, which makes it easy for people to learn and work with it. The ability to automate repetitive activities that take a lot of time is a significant advantage.

UiPath has enabled tasks to be done quickly and on schedule without human errors. It allows repetitive processes to be performed multiple times without issues, freeing human resources from tedious daily activities.

The user interface of UiPath is very easy to understand, and one does not need a technical background to learn it. The community is supportive, providing alternative solutions and quick responses. 

UiPath's flexibility allows for significant automation, reducing manual errors significantly. The ability to have an orchestrator to manage processes efficiently is another valuable feature.

There is a need for more videos and examples on upcoming enhancements and changes. If they can improve the OCR engine and provide more detailed documentation and multiple examples, it would be helpful for adapting to new updates.

I have been using UiPath for almost nine years.

Stability-wise, the tool is good, however, each upgrade requires a lot of preparation, as it involves changing infrastructure and testing new capabilities.

There are no scalability issues mentioned in the transcript.

Technical support is rated seven on a scale from one to ten due to long communication cycles before getting hands-on help. However, they usually provide solutions and alternative methods that are helpful.

Neutral

I previously used other RPA tools, including Blue Prism and Automation Anywhere. UiPath offers free licensing for learning, which is an advantage over other tools.

The initial setup is straightforward. On-premises deployment involves getting the development package and deploying it. Hybrid models require coordination with others but are not complex.

While specific numbers are not provided, UiPath certainly performs well in automating repetitive tasks, which likely contributes to a positive ROI.

Based on past experience, UiPath's pricing is moderate when compared to other tools. I rate it at seven out of ten in terms of cost.

Alternate solutions evaluated include Blue Prism and Automation Anywhere. Each has different strengths, but UiPath is preferred for its user-friendly interface and community support.

I would rate UiPath seven out of ten based on my current experience. For people from both technical and non-technical backgrounds, it's a great tool due to its easy learning curve. The licensing makes it accessible for learning and development.

We're an insurance company, so we use UiPath to enter customer and policy data. Four of us work on the data side of bot development, which is our department's priority. We have multiple inflows of different ideas and use cases coming from various departments that ensure the company runs smoothly and efficiently. 

Implementations and updates allow for frequent email communications on Monday mornings weekly. Our team sends out email notifications if anything significant is urgent. We're still working on some of the aspects that we're looking to solve by attending this event. We've got some integrations that UiPath provides.

We have a limited staff and a lot of work. UiPath tackles repetitive jobs that people don't want to do but must do them daily. We've saved on reporting, and that has mitigated costs, so we've seen revenue advantages. 

Our customers and employees are happier. Employees' menial labor is reduced, and they can spend more time interacting with customers. Our customers like this because they can talk to a real person who will follow up on their issues. It's generated a lot of buzz in the community. Customers can talk to our agents faster and get the information they need quicker

We like the RPA style and constant data flow. It keeps working when our employees aren't. 

It would help if UiPath fixed bugs in the software before they updated.

We've used UiPath for a year and a half. 

UiPath is stable and mature. They've been around for a while and are constantly improving. 

UiPath has kept up with our growth, as we do five to 10 acquisitions annually.

UiPath support has been tremendous. They're responsive and ready to hop on a call with you to solve problems live.

Positive

The initial deployment was fairly straightforward, but we have to build automations before we could solve problems. 

We've saved over a thousand hours of labor this year alone in various forms, such as reporting that was previously generated manually and sent out or forms that were filled out and put into the system. Those are now automated through various methods. It has saved double the standard employee's salary.

I rate UiPath 10 out of 10.

We use UiPath for intelligent automation integrated with machine learning models.

We previously did many of these processes by hand, and our team found that frustrating because it took a lot of time. There was a chance we could have errors in reports that are critical to the organization. UiPath processes are around 90 percent accurate. Since we implemented UiPath, it has become essential to our organization, and we cannot live without automation now.

UiPath has helped us reduce our on-prem footprint. Its AI functionality has helped us automate more processes while speeding up digital transformation and reducing costs. UiPath has saved team members' time, allowing them to spend more time on valuable tasks instead of tedious, repetitive jobs. 

What I like the most about UiPath is that we can build custom activities. If we want to customize functions based on our logic or use case, we can do that. 

We also like the UiPath community. It's the best help you can find online. If you have any issues, you go to the UiPath forum to find answers to existing questions. If you can't find the answer you're seeking, you can post your question and get an answer quickly. The UiPath Academy has some hands-on activities to practice, and they offer a certification. It's a great way to grow your knowledge. One drawback is that the cost of the certification exam is pretty high. 

The most valuable features are document processing and integration with AI/ML models. Using the solution's AI functionality was a bit challenging initially, but once we researched how to use the intelligent automation, it was fairly simple. Overall, building automated processes is easy. The end-to-end automation capability is crucial for large organizations because it reduces time and energy. 

We use intelligent automation for things like document processing. There is a validation center where the ML model extracts some values, and we can validate if it's correct. That aspect could be improved a little. The percentage of values extracted without validation could be increased. It's currently an attended process, but they should give you the option of making it unattended. 

I have used UiPath for more than four years.

I rate UiPath eight out of ten. 

I rate UiPath 7.5 out of 10 for scalability. 

I rate UiPath support eight out of 10. 

Positive

I have used Automation Anywhere. It's also a good solution that's easy to use, but I like UiPath a little more.  I prefer UiPath because I've done more projects on it.

Deploying UiPath is straightforward. The implementation took a few months because our use case was so complex, and we had to optimize the processes to make them more efficient. Our development team has four people. After deployment, the bots require some maintenance. Admins need to update the automations and ensure the bots are running. 

We've realized considerable time savings with UiPath. We were previously reading and inputting information from documents manually. One document took almost two or three hours. UiPath automation brought that down to two or three minutes. 

UiPath is relatively expensive. It's not expensive if you only need to automate one or two processes, but if you need to use more, it's somewhat costly. There's also a free community version.  

I rate UiPath eight out of 10. My advice for new UiPath users is to complete the training first. Get all the knowledge you need to implement automation before you start working on it. 

I'm using UiPath on an automation project for my company in the banking domain. The use cases are for things like insurance claims and debit card transactions. We use it for our clients' requirements and also internally to address any of our company's needs for UI automation. 

When we started the client's project, they had a simple process, but they were dealing with a large volume of data. Most organizations primarily rely on Excel as their main solution, and they're doing processes through that. They wanted to automate Excel processes that they had been doing manually. UiPath improves productivity and saves time. For example, I developed a bot for processing insurance claims in UiPath. It involved checking documents and comparing them to the information in the databases. The process would take around 40 minutes to perform manually. We reduced that to eight or nine minutes per process through automation. It greatly increased the volume we could handle, producing a lot of value for the organization.

As we developed more automations for Excel, their manual work decreased, so they gave us more requirements. I've developed about 15 separate processes for the banking project I'm working on. Each process has its own way of doing it. We have developed network solutions. UiPath has contributed so much to the development of automation in our company. Our clients are pleased because they can boost their revenue by introducing bots.

UiPath has helped us reduce our on-premise footprint. The development cycle depends on whether it's a major or minor process. We start development, test, and deploy. After that, a support team will maintain the process, and we will not be involved again. We have multiple people working on a particular project, and it changes with every sprint of a cycle.  

UiPath Academy has lots of videos and other resources. While we can go to YouTube or some other source to learn about UiPath, we don't get a comprehensive understanding of the solution or the latest features. We can only get this through UiPath, and everything we need is in the courses. You can take a foundational course to learn the basics and get a certification that is valid everywhere from the advanced developer courses. Every company expects its UiPath developers to have this certification. 

UiPath's AI functionality is useful if we're working with unstructured data. For example, if we have a PDF where the data we want to extract is not separated, we can use AI to define the data for automation. I have done some practice use cases for learning purposes, but I haven't used AI in a project.

The solution helps to speed up digital transformation. I'm not sure about other countries, but many banks in India are still doing things manually and not using UI automation. This is a revolution in banking technology because bots are doing everything, and they don't need a lot of people to do the tasks.

UiPath can reduce human error, but a developer needs to understand the process completely that the bot will perform and provide all the conditions for how to perform things. After the client approves a project, we create a bot, and it will function based on the solution documentation. The UiPath bot will perform whatever conditions I give it. About 80 percent of the solutions we develop will complete the process without human intervention, and the remaining 20 percent of automations require some manual effort.

The solution frees up employee time because UiPath doesn't require much coding knowledge. If we can find a working solution for many purposes, we can download it. We don't need to spend time developing as many processes. 

I like UiPath's coding engine. We don't need to know much code. Most of the activities in UiPath are drag and drop. It's easy to build automations in UiPath. If we need support also, that doesn't require much effort. The UiPath tool gives us a structured framework. That is used in almost every project I work on. It made our development process effortless. We've completed a lot of projects with the help of the framework. 

The UiPath community enables users to share knowledge and bots that they've developed. If I have a bot installed in our machines, it doesn't require much effort for other users to run it. The user experience is seamless and user-friendly. Everything is ported on the back end, and it works as expected everywhere. If we have any doubt about a topic, we can post a question on the user community forum, and people from around the world will offer solutions in minutes. It takes very little time to get the solution. 

We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful.

I have used UiPath since 2020.

UiPath is stable. All of my colleagues in other companies feel that this is highly stable compared to other tools.

UiPath is scalable.

I rate UiPath eight out of 10. We primarily get support from the UiPath Community, but sometimes their solutions work differently when we take it to our machine sometimes we have this capability. 

Positive

I also learned Automation Anywhere at the same time, but I found that the UiPath interface was easier for beginners to learn. 

We use UiPath as a cloud service. You create packages that are deployed through Orchestrator. Any machine with access to Orchestrator can just download the package and run it. The deployment is straightforward if we have the necessary access. We need to add a package to Orchestrator and download it. It doesn't require much time. 

We have a team of people. Every deployment includes developers, a support team, and an engineering team that will deploy the code to the production machine. The support team will ensure the bot is running properly after deployment, while the developer is the one who creates the package. UiPath doesn't require much maintenance aside from upgrading the bots with packages from UiPath. 

The pricing model is based on the number of processes. My colleagues tell me that UiPath's pricing is pretty normal compared to other solutions. 

I rate UiPath nine out of 10. I would recommend it to anyone who is interested in RPA. It's easy to learn and implement. You will not be disappointed. I still have a lot to learn. There are so many capabilities. 

We use UiPath to automate PDF processing and extract financial and other information from PDF files. We store the extracted information in our database for our orchestration tool to process.

We have used UiPath both on-premises and in all the cloud services. 

Building automation using UiPath is easy even for non-technical people.

It enables us to easily implement end-to-end automation.

The UiPath User Community is helpful for our technical users.

UiPath has helped our organization because its ease of use for non-technical people makes it easy to understand and implement the automation framework. The automation server is of high quality, and UiPath is cost-effective. We realized the benefits during the training process.

We reduced our on-premises footprint with UiPath. For any organization that still requires all of its information to be secured on-premises, we can do that as well using UiPath.

I have completed two certifications using UiPath Academy courses. The academy has taught me a great deal about UiPath services, the automation framework, and how to use UiPath with SAP automation.

UiPath helped us accelerate our digital transformation and reduce the cost of that transformation.

UiPath has helped reduce human error to zero for any process that has been fully automated.

UiPath saves our staff time by automating the routine tasks.

It has saved our organization money by reducing the number of resources we need by 50 percent.

With UiPath, we can automate any module, whether it is a desktop application, web application, or native application.

The error notifications sent to users can be improved by including more detail.

I have been using UiPath for almost one and a half years.

UiPath is stable.

UiPath is scalable.

The technical support center is available through the web.

Positive

Deploying the system can be complex for non-technical users.

We have seen a return on investment with UiPath.

The license cost is expensive because we have to pay for each tenant.

I would rate UiPath eight out of ten.

We have almost 30 users of Uipath.

Maintaining UiPath is easy.

I recommend Uipath. UiPath is easy to learn and provides good-quality automation. 

UiPath is a general automation tool that's useful in multiple cases, such as finance, HR, and cybersecurity. We have around 8,000 indirect users. Thousands see the reports generated by UiPath daily. 

UiPath has helped my company to increase productivity, and it has financial implications. We can reduce the number of full-time employees we need, and existing FTEs can concentrate on more important work. It has reduced the time spent on repetitive tasks by about 30 percent. UiPath is particularly beneficial to employees who work night shifts. They don't need to wake up early to run the reports. It's automated, so they have the reports in their inboxes as soon as they wake up. 

It gives us the power to scale up because we can process a greater volume of tasks by adding more bots, and we can accomplish things we could not do without adding staff. 

UiPath reduces human error in terms of understanding what is written and changing it. It does not have the intelligence to think or manipulate the values that it sees, but it can change a value from x to y, reducing human error. It depends on the use case, but a bot is a lot less likely than a human to make errors when performing certain tasks, like converting a dollar amount to euros or pounds.

We have a hybrid environment with a small on-prem installation and AWS, but we plan to transition fully to the cloud by next year, so it has definitely decreased our on-prem footprint and the maintenance requirements from our side. We don't need to do as much stack maintenance on our physical infrastructure. 

The UiPath Academy courses help the team to learn and understand what is going on. The great part is that it's free. With some products, you can only access the learning materials with an enterprise license. However, UiPath enables you to take the courses even if you are only using the community version. 

We have experimented with UiPath's AI functions, but we have not used them in production. We are working with the solution's Document Understanding capabilities, and our AI team is creating a few use cases for us.

The most valuable feature is the UiPath Community, where developers can share and collaborate. We realize a lot of value and utility from developers coming together. That's a significant advantage UiPath has over its competitors. It has helped us understand what other people are doing and contribute to the community. Aside from that, the UI automation is pretty good with respect to error handling and other stuff.

The UiPath user community is pretty engaged. You rarely see this level of engagement on other platforms. There are thousands of questions, and when you post a new one, you can usually get an answer within five minutes. That shows how engaged the community is. You can also get a fast response from the company itself. They connect with their users through regular seminars and events like mini-hackathons and demos.

Building automations in UiPath is simple. It's a safe, low-code platform. The drag-and-drop workflows make it accessible to non-technical people, and it's becoming even easier with the advent of generative AI. You can just type whatever you want to create, and it can do it for you.

We have been developing some processes that can help with climate issues. UiPath can help us track our carbon emissions. We have various portals where we report our progress on our climate goals, and we can gather the data using UiPath quickly and provide timely updates to the government.

With UiPath, we can implement end-to-end automation involving integration with multiple products. We can add chatbots in the front and process mining or data mining. Through process mining, we can automate use cases as we get them. This capability was not available earlier. We can analyze the bots and derive insights from UiPath, which makes it end-to-end. 

UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store. 

I started using UiPath in 2016 when I was with a different company.

UiPath is a stable product, but there are still some areas where it could improve. 

The scalability depends on the design of the board. If I follow single designs, there might not be a possibility to scale it. But if I follow a design where I have Master, the pro producer, and consumer problem where I have some bots that are just collecting the information and some parts just processing that information. That way it can be scaled, but that will be dependent on the design of the problem.

I rate UiPath support nine out of 10. The turnaround time is typically a day. We might get a callback the next day if it's something more complex, but the ticket is usually closed within two days.

Positive

I have previously used Automation Anywhere but not at my current company. A lot of people use Automation Anywhere. However, it's more of a closed ecosystem, so you don't have access to the creativity of other developers. With UiPath, developers can publish their processes to be reused by others. That is not available in Automation Anywhere. It's like the Android store where I can publish my app in the store, and people can use it whether it is monitored or not.

Our deployment took around four to six months. The initial deployment was simple, but it took some time to set up the architecture. We needed to get approval from our cloud team to set UiPath up and integrate it. Around five to seven people were involved. The solution is deployed across multiple locations and departments. 

We have to perform some maintenance on the software that UiPath is automating. When we build a database, we need to archive it so that we don't exceed the requirements. We have to delete logs regularly, and the machines require software updates. It isn't specific to UiPath.

We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually. 

This cost a lot of money and involved some data security risks because we had to share access with them. They would need to migrate the data manually using some tool, but we can now do that internally with UiPath. No one is looking at our data, and it can be done fast. 

UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere. 

I rate UiPath eight out of 10. If you are considering UiPath, you should think about whether you have strong use cases that can't be handled by a competing solution. For small use cases, your needs might be better met by another tool that is native to your environment.

We use the tool for mostly attended and unattended automation. 

UiPath's most valuable features are the UI library and object repository, which speed up the development. 

The tool needs to have more documentation and change logs. Minor upgrades break a few things. 

I have been using the product for four years. 

UiPath is stable. 

The solution is very scalable. 

We get good support with the help of an account manager who escalates issues. We had to escalate issues only a few times. 

Positive

We used Pega RPA and Microsoft Power Automate. We have high-volume workloads that are not feasible with Power Automate. We also have a lot of legacy applications that don't work well with product license applications. Pega RPA was not very user-friendly. 

The tool's deployment is easy. We use Jenkins in the pipeline. We are still on-prem and most of our processes are deployed through the Orchestrator to the dev instance. 

Our partner helped us with the deployment. We were also knowledgeable on the technical side. 

We have saved 10 million dollars so far. 

The solution's pricing is fair. 

We use UiPath to save costs and man hours. 

The tool has helped us improve accuracy on compliance and regulatory policies. The bots make it more consistent. We can document everything, which makes auditing easier. 

Some of our processes were manual. Now, five robots do it. We have not hired anybody despite the workload being increased. 

We used Task Capture for some documentation. 

I rate it a ten out of ten.