UiPath Platform Reviews

I am a mechanical engineer, and I am in charge of seeing various production processes. We have various equipment and systems. Sometimes, they were unmanageable, and we used to experience breakdowns because of poor maintenance or poor management by our staff. That is what prompted us to try automating the systems and making them more efficient. That is why we acquired UiPath, and we have been using it to automate various production and design systems and processes.

UiPath enables us to implement end-to-end automation. It has helped to ensure that there are no machine breakdowns. It helps to ensure that what we are designing and what has been produced is as per the requirements.

We use the AI functionality in our automation programs for specific departments. We specifically use it in sales and finance. Most of the activities deal with data and numbers, so we needed to integrate artificial intelligence into those departments. It is helping us arrange our sales numbers, have our customer data, and maintain our employee information and data.

The AI functionality has enabled us to automate more complex processes in finance, sales, and customer departments. Previously, we used to struggle with the data in terms of breaking down those Excel numbers and the sales data. The AI functionality helps us break it down and understand it much better. Also, AI has helped us make decisions more easily because it helps us collect data and information much faster. These reports are very valuable in our company.

UiPath has enabled us to automate more processes overall. Initially, we planned to use the platform for design and production, but we have moved to customer service and finance, so it has helped us a lot more. There have been improvements in security management, customer service management, and ERP processes.

UiPath has reduced the cost of digital transformation. When you have UiPath, it opens up integration with other third-party platforms, such as customer relationship management platforms and workforce management platforms. It has opened up the way for digital transformation in our company.

UiPath has reduced human error. It serves as a second eye and goes through whatever has been done by our workforce. It helps to detect much faster where the issues are.

UiPath has freed up time. Previously, we used to have two shifts, a day shift and a night shift, but now, for the night shift, it is not a must to have all of the human workforce. Previously, we had 20 people on the day shift and 10 people on the night shift, but now, during the day as well as the night shift, we have 5 people less than before. We are able to assign other duties to these employees, and they are able to work on them. The work that was being done by 10 people can now be done by 5 people and much faster. We are able to assign these employees other activities where we were lagging behind. Overall, time has been freed up in our organization.

UiPath does save us money. When the systems and facilities are running faster, we are able to produce more. We can also serve our clients faster and even reach out to new markets, so it does save money and opens up more avenues to earn more money.

The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner.

Another strong point for acquiring UiPath is the ability to deploy and use it across various organizations operating in various industries. It does not matter whether you are in finance or engineering. You can deploy UiPath without many problems and start automating your operations.

Support maintenance is an improvement area. I understand that UiPath Academy is there to help users understand it better, but it would be better if the support and community were faster in responding to what is requested by clients. Sometimes, it takes quite some time, so a faster response when clients need something would be better.

I have been using UiPath for around four years.

Generally, it is stable, but it also depends on the usage. With any incorrect usage, it can crash.

It is scalable. New versions are coming up, and their teams are very generous with the information. They are very helpful. 

Their support could be faster. Overall, I would rate their support a seven out of ten.

The UiPath Community is helpful in knowing about a problem. When we are looking for new information, we can get the help of the experts and peers at the UiPath Community to get accurate information about the platform.

We also used UiPath Academy initially to get trained on the proper usage of the platform. We only did the initial training there. Our usage has been minimal.

Neutral

We were not using any alternative automation platform.

It was moderate in terms of complexity because we were trying to gather information about the platform, but we were able to link up with the other user communities.

It requires maintenance on our end. We have a team that is trained in the UiPath support and UiPath Academy. They have been checking the overall working levels and ensuring that they reach the required service levels. They also help to scale it up in case there is a new version or upgrade.

We used a UiPath integrator. He addressed our concerns much faster. Overall, we had a team of about five to seven people who were involved in the deployment and active adoption.

We have seen a return on investment because UiPath has made production faster. It has also reduced errors and breakdown times. All these errors and breakdown times used to cost us. We reduced them and the overall stability is rising, indicating that we are realizing our return on investment.

I find its pricing to be okay, but it also depends on the size of the company. Small users and individual users might not be able to exhaust all the features of the platform, but SMEs and large organizations are able to use the platform in a broad manner. They are able to enjoy many more benefits. UiPath needs to come up with a pricing and licensing model that favors small users and individual users.

To new users of UiPath, I would advise liaising with the user community that is closer to them and becoming a member. I would also advise taking advantage of the UiPath support and academy. You need to have a team of experts who can train you firsthand on its usage. If you follow those two steps, you will start reaping the maximum benefits of the product from early on.

In our case, it was not very easy to use UiPath, but it was also not very difficult. With the right team and with the right support from UiPath, you can do it without facing many difficulties, but when you have a team that does not understand it or that has not undergone the training, it will be difficult. With a team that is briefed and knows what it is supposed to do, it is not that difficult.

Overall, I would rate UiPath an eight out of ten.

I am working with a Telecommunication company. I work on the software side and IT infrastructure side for the company. We had an EFT, and we needed to automate some functions. That is the main reason for using UiPath. We are able to do service failure handling, order handling, and other tasks. Currently, there are ten to twelve use cases related to telecommunication, but we are planning to automate most of the systems.

We have not yet used the AI functionality, but we are planning to use it in the next year.

UiPath automation has been helpful for the support team. With the error rate that we had, we could not manage the system. We could not manage the work with the people we had. We had five people on the team. By automating five or six operations, we are operating with two people. The other three people are working in other areas. We also did some automation for operations for the service provisioning team. In that team also, they had some resource issues with two to three people. They are now running operations without any issues. We have also automated use cases related to workflow for the call center back office. We have automated processes related to broadband customer changes. The savings vary from use case to use case. Overall, the support team has replaced five to six members, and the back office team now works with half the team. In some cases, we did not have human resources at all. We automated those processes, and they are functioning without human resources.

UiPath has helped to minimize our on-prem footprint.

UiPath has helped to automate repetitive tasks. Our teams were getting tired because they were doing the same thing. There are also benefits in terms of efficiency because bots can run 24/7.

UiPath has also helped with accuracy. We have 100% accuracy.

UiPath has reduced human error. We are not manually entering the values. They are coming directly from Excel. There are no misunderstanding issues. Bots only do what they are instructed or programmed to do.

UiPath has freed up 50% to 60% of the time of our staff.

Its integration is valuable, and it is very easy to use. I could do self-study and get started with the Community edition of UiPath. I have tried Blue Prism and Automation Anywhere. When I compare UiPath with these solutions, UiPath is easier to use. There is also a lot of community support. I have taken a lot of support from the UiPath Community. UiPath has a very good community, so I feel it is very easy.

There were one or two bugs, but they have already been fixed. At the functional level, UiPath is almost perfect. The only area for improvement would be the ability to use code. In Blue Prism and other tools, we can write the code, whereas UiPath is drag-and-drop, so sometimes we have limitations when it comes to implementation.

I have been using UiPath since 2020. It has been almost three years.

We have had some issues with the Community version, but in the licensed version, we have not had any issues. I would rate it a nine out of ten in terms of stability.

It is scalable. We started with one attended bot and one unattended bot, and now, we have three attended bots and three unattended bots. If we increase the number of projects, we can get a new license and deploy the bots. It is very scalable.

If we are not using a license, we can remove that license in the next year, but that has not happened. Every day, we are increasing the processes.

UiPath has a good community. If we have a problem, we can resolve almost all of our problems through the information available on the Internet. The design part is simple, and we have to design the system as the requirement but during the implementation, if we need it, we can get help from the community.

I have also used UiPath Academy. They provide a good foundation. We can learn the basic things about Excel automation and other functions. They cover the user cases for implementation. I have followed many things, and it has been a good support for me.

Positive

I have worked with Blue Prism and Automation Anywhere. Both Automation Anywhere and Blue Prism are complex, whereas UiPath is very simple. It is easy to learn. A beginner can easily and quickly work with UiPath, whereas it takes time to work with Blue Prism. UiPath is easy, and we can quickly learn UiPath. Its learning curve is low.

UiPath has a huge community. The community support is less with other tools.

We have had on-premises and cloud deployments. Currently, we are using the cloud one. The initial deployment took one or two days. It was not that difficult. The implementation of a use case takes one to two months.

In terms of maintenance, we need to maintain our infrastructure and bots. There may be some issues with the bots, and we need to monitor whether the functionalities are completed or not. 

Its price is reasonable. UiPath's licensing is not a problem for us because we are a big company, but for small companies that need automation, it is difficult to afford. I am from Sri Lanka, and in our country, SMBs do not invest this amount of money into licensing. For a big company, it is not an issue. 

Currently, we have five to six bots, and we are planning to increase them every year. It would be nice to have a version that has fewer features and a lower price.

UiPath is one of the best tools I have used. I have worked on Java and most web services technologies. Robotic process automation is one of the best technologies I have come across.

I would rate UiPath a nine out of ten.

One of the use cases I've worked on involved uploading a small book containing mathematical formulas, images, and other content to a website. We converted the book's introduction into an XML file and utilized UiPath to seamlessly upload all the information onto the publication website via a step-by-step process using notes.

Another use case involved generating reports by scraping data from specific websites, particularly in the banking sector. The information gathered from one website was then uploaded to another website. These automation tasks included handling schedules, duplicative tasks in Excel, and automating financial processes. This encompassed tasks such as fetching data from databases, manipulating the data, and updating the database accordingly. Furthermore, reports were generated and distributed to users both via email and Excel files.

The automation processes also extended to extracting data from various sources, such as PDFs, images, and tables, showcasing the versatility of the automation solutions implemented so far.

While we haven't incorporated AI or machine learning into our automation programs yet, I have acquired knowledge about these technologies through the Academy.

It empowers us to implement end-to-end automation, a crucial capability for our needs. Achieving full automation is pivotal, and building a process from start to finish ensures a comprehensive, 100% automated solution.

The UiPath user community is beneficial, especially when new features are introduced. For instance, with the recent addition of mail integration, the community provides valuable information. In cases where we encounter challenges using specific properties of activities in the APAC, the community forum becomes a reliable resource to discuss issues, seek solutions, and stay informed about various processes and functionalities.

It helped us in entirely minimizing our on-premises footprint.

I've seized learning opportunities through the UiPath Academy, where my initial learning journey began. I continue to rely on the Academy for various courses and continually update my knowledge.

It is expected to accelerate our digital transformation, enhancing the speed of various tasks over time. While I cannot provide insight into the cost implications, the positive impact on speed is noticeable when it comes to digital transformation efforts.

It has significantly minimized human errors, especially in tasks involving extensive document processing and repetitive jobs.

It has contributed to time savings for us. With the ability to automate the monitoring process for any website, we can now sit back and relax.

We have achieved cost savings by implementing automation. Utilizing automation allows us to streamline the tasks currently handled by multiple team members. With automation, we can allocate just one team member to monitor the automation board, resulting in reduced costs compared to the expenses incurred for seven individuals performing their specific tasks.

I find the pivot feature particularly noteworthy as it enables seamless connection to any source system, allowing for data retrieval from diverse sources. Whether dealing with conventional or unique source systems, UiPath's pivot feature empowers us to connect, extract data, and efficiently integrate it into the system. Additionally, I've been impressed by the task mining and task capture functionalities. This feature provides insights into the entire process, making it a compelling addition. The document understanding feature is perhaps the most significant and useful use case for UiPath. It allows for extracting data from both structured and unstructured formats, providing versatility in handling various document structures.

Creating automation with UiPath is straightforward, whether you're building them or simply learning how to use the tool. It offers a trial version that's accessible for two years, making it convenient for anyone looking to learn and apply the platform. The simplicity extends to the process itself; setting up conditions and building automation becomes easy and intuitive. Regardless of the complexity of the task, UiPath enables the creation of goal-based automation, ensuring efficiency and effectiveness in achieving specific objectives.

When dealing with a VPN connection, automating the process becomes essential. However, challenges arise when attempting to automate multiple VPN connections.

I have been using it for more than four years.

The stability of the automation depends on how we establish the rules for a specific automation task. When we define a set of rules for rule-based automation, it tends to operate smoothly without lagging or getting stuck. The automation remains robust as long as the established rules are adhered to, even when there are changes in the user interface of the system.

I would rate the scalability capabilities eight out of ten.

We reached out to tech support when encountering challenges that we couldn't resolve independently. Although direct contact with them has been limited to the initial stages, such as during the license purchasing process, we have relied on the technical team's assistance for troubleshooting and problem resolution.

The initial setup was relatively straightforward.

We have the flexibility to deploy both on-premises and on the cloud. The ease or difficulty of deployment is somewhat contingent on the client's machines. Various client systems may have specific restrictions; some are more stringent, while others have fewer limitations. The complexity arises when certain systems impose restrictions, especially concerning data source connections. The number of systems to be deployed dictates the need for a team knowledgeable about effectively integrating the software into diverse systems, but mostly two individuals are enough. Overall, I find the deployment process to be quite straightforward and maintenance to be easier compared to other alternatives.

The pricing is quite reasonable. I believe it is more affordable compared to other automation tools such as Automation Anywhere, which is often considered out of budget.

My suggestion would be for any user interested in learning about UiPath to start with the trial version before committing to the implementation. Overall, I would rate it eight out of ten.

I automated the use cases related to medical processes such as posting the payments, downloading the files from the portal, and claiming medicals.

It is easy to create automation, and it is also easy to test for your test case. If you want to go live with a process, that is easy. You can publish the package from UiPath Studio, and in Orchestrator, you can see if the bot is working fine or not in the unattended mode. If the bot is not working fine and continuously throwing an error, you can stop it from your side. You do not have to log in and stop the bot manually.

One of the projects where UiPath has been beneficial is related to payment posting. It is a weekly process that we run on Friday or Saturday. There are about 1,500 records. Before automating it, we could handle 150 to 200 records per day. It took about 20 days to develop the bot, and the testing took two to three hours. After ensuring everything is fine and publishing it, in 10 hours, we are able to post all the records we have. It takes 15 seconds to post one record. We have developed this automation for one client who has multiple clients. We created a master config for that and changed the credentials and the input file. This way the bot processes one client and posts everything, and then the second client and posts everything. It will continuously run every day.

We also used Computer Vision automation for one of the projects, and we also have automation that gets triggered based on a real-time event. For example, on receiving a client email, the bot runs and does the required task.

As compared to other tools, UiPath is more specific. If you need to develop something specific and publish it, UiPath is very helpful for that.

Another valuable feature of UiPath is the training. Those who do not have a programming background and want to understand how UiPath works can go to the UiPath portal to get free training. They can train themselves as a business analyst, a developer, or an automation developer. The training system is good.

The development and practical aspects are also good. When you get a project and you start working with UiPath, you need to buy all the licenses, but you can also develop some processes without buying a license for demo or testing purposes. You can show it to your manager without buying the license.

In advanced features, there is a feature called Document Understanding, which is helpful for scraping the required data from a PDF.

UiPath Academy is very simple. You do not need any guidance on how to use it. After you log in, you get training based on your role, such as whether you are a developer, solution architect, analyst, or delivery manager. You go to the training section accordingly, which not only has text or PDF but also some videos and practical scenarios. They provide some dummy files as well that you can implement in your system. You can use them to see if it is working or not.

The UiPath forum or community is also there. If you have some questions, people will help you with that. Someone will definitely reply to you, and you will get a solution.

Some kind of code repository would be good. Other than that, everything is fine in UiPath. They improve it every quarter and bring something new.

I have been using this solution for three years.

It is a stable product. In the last year, I have not found any kind of issue or server error. I did not have any issues where the server was down, so you can rely on UiPath.

It is scalable. UiPath provides all kinds of solutions. Based on that, you need to build your project and diagram. You can then start the job immediately.

We are in the healthcare business. My client has about 5,000 members, but over the past year, we have deployed about 25 processes along with 30 payment posting processes. We have five developers.

You can buy licenses depending on the number of bots that you have. If you have 10 bots, you do not have to buy 10 licenses. You can buy one license and insert that one license to run the bots one by one. You can buy as many licenses based on your convenience.

When you have a licensed version, you can raise a ticket in case you have any issues. They usually respond within 24 hours, but they can also take two to three days.

We were facing an issue with the Computer Vision process for 20 days, and we were not able to find a solution. We raised a ticket with UiPath. They connected with me in two or three days. They monitored all the things and recommended the changes. After making the changes, everything worked fine.

I would rate them an eight out of ten because they should give an immediate resolution for any production-related issues. They should have connected immediately after we created the ticket, but they connected after two to three days, so we lost the money for two to three days.

Positive

I have only used two or three RPA tools. As compared to Power Automate and Blue Prism, UiPath is the best. The cost of Power Automate is a little bit low in comparison to UiPath, but Power Automate does not have flexibility. If you have a large project, go with your UiPath, and if you have a small project, you can go with Power Automate.

UiPath is also good when you have use cases where you need to save your portal credentials or FTP credentials. You can easily use the features of UiPath Orchestrator for that, whereas, with Power Automate, there is no way to save your credentials. You need to save them somewhere else, such as in a text file or an Excel file, which is not secure because if someone opens the file, they can see the credentials. In the case of UiPath, they can see only the username, not the password. This kind of protection is there.

UiPath provides two options: One is a cloud-based Orchestrator and the other one is an on-premises Orchestrator. For safety purposes, most of the companies are not using the cloud-based Orchestrator. They are using the on-premises Orchestrator, but you need to set up your database and connect it with Orchestrator. This way, all the things that you have done at the project level are stored in your database. UiPath does not take any responsibility for that. If you do not have a database and you want to run a process smoothly, you can go for the cloud one.

My current project is on the cloud because they did not want to install their own database and set up all the things. It was better to use the cloud option because they did not need to install anything on the system.

The deployment probably takes one to three days. When you buy your license and connect with them, they will guide you on how to set up things. It is easy for me because I have been using it for the last three years.

We calculate ROI every month end to see how much we have saved. For example, if we have a bot for downloading four files, we do not need to redevelop it for another client. With a few modifications, we can use the same bot, which saves money.

In comparison to Power Automate, UiPath's price is a little bit high. 

The Community edition of UiPath Studio is free. If you want to learn something or develop a process, you can install the Community edition of UiPath Studio. If you buy a license for UiPath Studio, the updates do not happen automatically, whereas, in the Community edition of UiPath, all the things are updated automatically. Once you log in yourself, after every four months or five months, when there is an update, it will automatically update itself, but if you buy the licensed version, it will not update immediately. It will not impact your project.

It is better to use automation. Nowadays, every company is adopting automation. I would recommend choosing an RPA tool based on your requirements. I have not used Blue Prism or Automation Anywhere much, so I cannot compare it with them. However, UiPath is better than Power Automate. Based on my discussions with other people who use other RPA solutions, it seems UiPath is the best. With separate components such as UiPath Studio and UiPath Orchestrator, you do not mix up things, so you can clearly do your job.

I would rate UiPath a nine out of ten because I have not had any disappointment from using UiPath Studio and UiPath Orchestrator. None of the jobs that I have built so far have failed.

UiPath fills the gaps; it's a type of bridge between daily tasks and end-users. For example, on a daily basis, a user may need to prepare and send a report on time. There are many tasks like that on a daily basis that are boring if you are doing them continuously. UiPath can act smartly, eliminate human involvement, and capture everything.

If you have a meeting but also want to prepare a report, a robot can do it on your behalf and do so with zero errors. Whatever we program it to do is what it will do. It reduces human error by more than 90 percent.

And talking about digital transformation, I have worked with a lot of the taxation forms in the APAC region, Indonesia, and the Philippines, and these forms are a bit tricky and a challenge. The new digital product they brought in is very nice and is able to crack them and capture all the necessary data from those forms. It's pretty cool, using the AI.

UiPath also reduces the time people spend on tasks. I'm working with a client whose only KPI is the time things take, and the dashboard is showing automation is saving 90 percent of human time with UiPath.

Some organizations have an exact ditto—a mirror environment set up between their production and UAT environments. But a few organizations are not like this. Their UATs slightly deviate from the production environment. In this scenario, we have what we call PAT, production acceptance testing, before things are moved to production. UiPath overcomes the challenges of that. It enables you to easily update any changes between these environments. That will not take much time for the developer. Selectors play a major, vital role in automation, and if a selector is changed from one environment to another, it is not that hard to update it. It's very easy, actually, meaning you can do it in less time.

It's a no-code platform. You don't need to have in-depth coding knowledge, which means people can adopt it and move forward with it. It's very convenient to use. If you are interested in learning new things, UiPath is an open platform that you can play around with however you want. And there are a lot of roles, not only as a developer but other roles as well.

Also, if an organization has more than 50 processes and you want to monitor them at the end of the day, there is a very good dashboard called Orchestrator. It will show you a report on process status, success or failure. If it failed, it will show you the exact reason. It's good to have this kind of dashboard in your life.

For financial payments, for example, at the end of the day, humans are smarter than a robot. Only humans know the scenarios that decide whether we can make a payment or not. So humans fill this gap at a certain point in time. UiPath has introduced a product called Action Center. With this product, a robot will process all the payments, and then it will ask permission through Action Center for whether it can proceed or not. If they press OK or approve something, the robot will continue. Otherwise, it will not. It's end-to-end automation.

When we recruit any new employees, we first suggest that they sign in to the UiPath Academy and go through the courses. One of the good things I like about it is that they keep updating it. Whenever there are new features, they are immediately reflected in the Academy. It gives you detailed information, both text and video. And at the end of the module, they check your knowledge, what you have learned from it. They also have certifications, such as UiPath for developers, associates, and business analysts. They want to encourage the community to use the Academy. I recently received my UiPath certification, which is a bit harder than other certifications. You have to have in-depth knowledge to get it. Overall, the Academy is good.

I have gone through all the new AI features. They say the robot is able to smartly create the body of an email based on your content. I have already done some testing on that, and it worked fine. It's pretty cool.

Whenever they release a new version, there are some bugs. They should strengthen their testing team to avoid these errors and not release the product to the market with bugs. They do release patches, but they should take their time. Their target is to release a new update quarterly. I would suggest they take an extra 15 days to do proper testing and then release. As a developer, I see a lot of Activities have bugs.

I have been using UiPath for almost six years.

The stability is an eight out of 10.

The scalability is a nine out of 10.

Their technical support is very fast. I have created a few tickets for license-related bugs, and they have replied fast. Their support is good.

Positive

Deployment takes three to four days, generally. They will say it takes hours, but every organization is different in terms of its IT security policies, et cetera. It takes some time.

There isn't any separate maintenance required for the solutions. A robot will just keep on working. All you need is a good backup system.

ROI may differ from company to company. Some think about human resources, and some think about money. But I have seen ROI in all these ways. It saves you a lot of time and money as well. If you have an employee that was responsible for a process, they can now spend that time on other tasks.

There are a lot of automation tools in the market, such as Power Automate, but UiPath is number one right now. Initially, we started with it for automation purposes, but they have released many other products as well. Day by day, it's getting bigger.

I have worked with other tools as well, but in a complex situation, such as HR-related processes, where there are mathematical calculations, it's those calculations that are a challenge for users as well as developers. But UiPath will come up with a very good way to do a lot of arithmetical calculations. That makes it very easy to finish a complex process. With other tools, it may take some time. As a developer, UiPath is easier.

There are a lot of pros and cons when you're comparing one product to another. One important difference is robot speed. Power Automate works much faster than UiPath. When I develop, I can see a difference in the time it takes. This is something for UiPath to think about. And the pricing, of course. People say the robot license for UiPath is costly. Power Automate provides a very cheap rate, like $50 per month. UiPath is an annual subscription, but with Power Automate you can pay monthly as well. UiPath doesn't have that option.

If you have a very simple task, you can achieve it very quickly with UiPath. But complex tasks can also be achieved very easily. If you have good developers and they have the knowledge, they can easily crack more difficult tasks. I have worked on a lot of calculation-type tasks, Excel-based complex applications. We do well with this solution.

My advice is to go ahead and install it. As long as you're ready to invest in the product, it will give you better results. But go with the option of a proper project management team as well as developers. With that kind of team, you will see value for your money. The product is good, but you should have the proper people.

I use UiPath for a variety of tasks, including automating user interfaces, processing documents, utilizing process mining, performing test automation, and even handling natural language processing.

It contributed to revenue growth by enabling us to maintain a consistent headcount and resource level while expanding our business.

Unattended automation, particularly in the realm of UI automation, is the most valuable aspect. 

Its ability to swiftly create automation in UiPath Studio is highly beneficial. It's highly effective in pinpointing areas within the organization where assistance is required.

There are several areas where I see room for improvement in the tool. One of these areas would be a more solutions-oriented pricing structure. This is because the platform requires a multitude of building blocks even for the simplest use cases and when dealing with newer clients, this can be challenging. One area where I'd appreciate additional or new features is in the realm of insights.

I have been using UiPath for seven years.

It offers good stability features with minor bugs from time to time.

When it comes to scalability, UiPath exhibits a high degree of proficiency.

The customer support is quite commendable and we often make use of TAM when needed. I would rate it around an eight out of ten because there is room for improvement.

Positive

I've previously used a variety of automation tools, including Blue Prism, OpenSpan, Automation Anywhere, WorkFusion, and Microsoft Power Automate.

The initial setup was straightforward.

I collaborated with my IT teams to establish high-availability virtual machines in Azure, whether on-premises or in a semi-private environment. I also partnered with my security team to formulate our digital worker strategy, which essentially involved managing identities, and I integrated all these components into a cohesive system.

It comes with a high cost, but the value it delivers justifies the expense.

We conducted evaluations of various automation platforms, including Automation Anywhere, Kofax, Pega, and Blue Prism. There were several notable distinctions. Firstly, UiPath stood out because it offered a free starting point, which was not the case with the others. Secondly, UiPath's integration with Visual Studio was more seamless compared to the other platforms. Their open and free-for-all community is an enormous advantage.

My advice would be to keep your problem-solving approach simple and avoid the urge to plan every detail. One common issue I've observed is people tend to overcomplicate the deployment, strategy, and overall decision-making process when adopting a new software platform. Instead, I'd recommend that if you can identify one or two use cases where the tool's benefits outweigh its costs, you have a solid starting point. Keep it straightforward, and you'll be on the right track. 

Overall, I would rate it ten out of ten.

Our company deals with data analysis and we use the RPA to help with various functions related to data analysis and to keep our operations moving 24/7.

Since we've automated, we've received great results in improved performance and helped increase productivity. Our business has expanded and the solution has made customer service faster. We're also able to respond to various suppliers and stakeholders more efficiently. Whatever they require they can get in just the click of a button.

The biggest benefit so far has been the upward trajectory of our productivity. Our teams have become more efficient and productive. 

We're also saving on staff and allowing staff to work more remotely.

It's very easy to deploy and we can use it without any problems. It's easy to learn. We have various staff members using the product. It's easy to troubleshoot if you run into issues. The support team is very efficient.

It's just easy. It streamlines our activities very well. Before acquiring it, we had issues with data loss and record keeping. Now, it automates everything. It's efficient for tracking and acquiring whatever data you are using. 

It took us less than a month to automate everything. From there, it's picked up very well and has been super stable. there's no buffering. We have no problems. 

We use it for a diverse group of people who come from different departments. It can be used in customer service, bookkeeping, HR, et cetera. It works across diverse projects and staff. 

The automation saves time on various tasks. It used to be handled by a human workforce that had to handle repetitive or cumbersome tasks. Now, it can be done efficiently without even using humans. Now, we can run 24 hours a day. Even when shifts are over, the robots keep working.

We can enable end-to-end automation. It's enabled now. We're even thinking of implementing it further and acquiring more products. We want to use it as the core of our automation. We do have processes that are almost end-to-end. Three-quarters of them are almost fully automated. For example, ticketing. How we attend to our customers is very extensively automated using UiPath.

The user community is very efficient. They help us a lot. We can exchange notes. For example, we've used the community to figure out how to implement benchmarking in our company. We get very efficient notes on how to improve our systems.

It's helped minimize our on-premises footprint. It's on the cloud. For example, we can have more staff working remotely. When we had our entire team in the office, our production cost was very high. However, now that we've allowed remote work, we've saved money and found more efficiency.

Some of our staff have used our Academy courses. Some staff that are not so tech-savvy have taken advantage of the courses. It's improved the general knowledge of the platform and has made onboarding more efficient so that other users can learn more about how to benefit from this platform.

It's helped us with digital transformation. It's helped us move away from manual processes and away from analog systems. We're working to be more digitally efficient. 

It has helped free up employee time. They are now able to engage in other activities within the company. It's enabled them to complete their work and assigned responsibilities on time. It's likely freed up employee time by 50% to 60%.

From a value perspective, we have seen cost savings. Tasks that have traditionally taken a week take far less time. It helps save money on the organization's part as it all takes less time. We might have seen a cost saving on tasks of 42% to 50%.

It would be nice to have physical support, where UiPath can come to companies and do frequent visits for troubleshooting. It takes a while to respond back and forth when there's an issue. 

I've been using the solution for three years. 

The solution is stable unless we have a network problem or connectivity issues. 

We use it across the organization, and within different departments. We have 500 users, and 12 people using the solution on a daily basis. 

The scalability is good. It's easy to scale up.

Support is very friendly. They are amazing people. The time it takes to respond might be a day. When they do reach out they are super-efficient. 

Positive

We did not previously use a different solution. 

We are working with the latest version of the solution. 

From what I understand for IT, who deployed it, it's not hard to maintain the solution. 

Our IT dealt with the vendor during the initial setup.

We have witnessed an ROI since the production costs have gone down while the productivity has risen overall. Everything across operations is streamlined and staff are working more efficiently.

For small users and startups, the price is a bit high. However, it does give good value for money. For established organizations, it's reasonable. 

We did evaluate other solutions, however, we found UiPath very popular and heard good things from people who used it. 

We are not currently using the tools' AI functionality. We're just considering adopting it. We're not there yet. 

I'd recommend the solution. It helps you realize your automation journey. It's good to get some training or some general knowledge about the product so that you can use it without delay.

I would rate the solution nine out of ten. It's one of the most popular options on the market. It's adaptable across departments, from product to service, to finance - everything. It can be used across the board. 

I work in the financial sector, so my organization mostly used UiPath for disputes, fraud, and chargebacks. My organization had a pretty straightforward use for the tool as it had rule-based manual processes that required automation; otherwise, the organization had to hire temps for manual tasks. My organization used UiPath primarily for fraud and dispute bots, and chargebacks.

I found UiPath nicer than other RPA tools. I like that its enterprise version is pretty user-friendly, plus my overall experience with other components, such as UiPath Orchestrator, was pretty good.

I also found the tool's basic features, such as extracting values from Excel or PDF files and logging into applications, pretty decent compared to other tools. I haven't explored the OCI feature of UiPath that much, so I'm unable to give feedback on how good it is.

Overall, UiPath was easy to use, and building automation via UiPath was easy, with no blocks or restrictions from an application point of view, except inside a Citrix environment.

The tool enabled the organization to implement end-to-end automation. However, it was just a POC, and later on, the team didn't carry it out because the complexity was too high, not because of UiPath, but because of security reasons. The POC went well, but a closer look at the complexity made the team decide it wasn't a good business case.

As a user, I was pretty satisfied with UiPath.

The tool helped minimize the on-premises footprint, which was important because my organization wanted to go digital and had a target.

The team recommended UiPath Academy courses to some of the newly hired process analysts, particularly the UiPath basic course, but primarily, the developers already had advanced UiPath training.

In some cases, UiPath helped speed up digital transformation; in others, it slowed it. Sometimes manual handling was quicker than the bot because for some legacy applications the organization was using, you had to intentionally put some delays, for example, when pages take time to load.

UiPath also helped reduce human error and increase accuracy. My team didn't encounter any production incidents, but in some cases, when other applications or trusted applications, such as mail services, came in, sometimes the bot clicked the button, but still, the mail wasn't sent. The application was supposed to send an email to the client, but the mail didn't go through, though I cannot blame it on the bot, as it had something to do with the other application or service and not UiPath.

UiPath also helped free up employee time. The team calculated the OMDA for each business unit so each unit could focus on a more critical task, for example, where employees can be more innovative. The reflected hours were decreased by up to fifty hours due to bot usage, but it still depends on the business case. A small bot could save up to twenty to twenty-five hours, and in some cases, a bot can save up to one hundred fifty hours.

Initially, UiPath didn't help my organization save on cost, but in the long run, it did.

My organization hardly faced any issues with UiPath, except for a policy issue, mainly when my organization had to do automation inside a Citrix environment. Before that, the organization had to install another component from UiPath inside the Citrix environment separately. The team couldn't find the selectors it was trying to work with until it installed a component, which may be considered an area for improvement.

There are also many security protocols in the organization, and the team also worked with PCI bots. Sometimes, there was a block if the application didn't have the latest upgrade. There was a security block because, manually, people still worked with the older versions, but the bot wanted the latest upgrade from the application, so in some cases, there was a delay or failure, or the bot got killed. It was a mixed bag, so I cannot say it was one hundred percent successful, which is another area for improvement.

In the future, I would prefer UiPath to have built-in AI activities that an organization can quickly adopt, so you won't have to go to a third party dedicated to working with building AI components.

I worked with UiPath for two or three years until the start of this year, but now I've switched to another technology, such as DevOps.

In terms of UiPath technical support, A dedicated person attends to my organization's needs. You can email that POC, for example, when you need to register a license or device, and the response time is usually one to two days.

My rating for UiPath technical support is seven out of ten. The speed of response could be faster, and it would be better if support were more interactive, where the team could reach out to my organization monthly to check if it needed help or had some struggles with the solution.

Neutral

Before UiPath, I used Blue Prism. I found that UiPath was more user-friendly than Blue Prism, as even non-technical users can use it through the drag-and-drop functionality. UiPath also has a more enterprise approach. The UiPath Academy was also free, which helped a lot of beginners.

My organization had a COE deployment where the COE team was responsible for installing UiPath. My team also builds local robots from some of the ad hoc requests, so my team does the deployment for that.

We've seen ROI from some of the UiPath bots. Still, it was quite a journey because, at first, there were many apprehensions within the organization and the teams, primarily about backups, and nobody understood that robots could be a piece of software and not a physical type of robot. It took over two years to establish trust, and from there on, it was comparatively easy.

We found the pricing for UiPath reasonable. We compared it with Blue Prism and Automation Anywhere, and based on features and pricing, UiPath stood out.

We evaluated Automation Anywhere and Blue Prism, but Automation Anywhere had many limitations compared to UiPath. Blue Prism, on the other hand, was expensive, so we settled for UiPath.

If I remember correctly, the version of UiPath I last used was the 2020 version.

I used the UiPath User Community sparingly. I logged in to see what other users were saying, and that was it.

My organization didn't use the tool's AI functionality for automation as it was still experimenting with chatbots, so with a chatbot, RPA, and handshake, my team didn't go that far.

In the organization, UiPath was deployed on-premises.

My rating for UiPath is eight out of ten.

I'm a UiPath customer. It's a tool used in my organization.