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Smitha Setty - PeerSpot reviewer
RPA developer at a healthcare company with 10,001+ employees
Real User
Oct 30, 2023
Helps to generate reports with 100 percent accuracy
Pros and Cons
  • "I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates."
  • "I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on."

What is our primary use case?

We use UiPath for web scripting, data loading, data uploading, desktop application scripting, file uploading, and data downloading. 

What is most valuable?

I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates. 

What needs improvement?

I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on. 

For how long have I used the solution?

I have been using the solution for three years. 

Buyer's Guide
UiPath Platform
January 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.

What do I think about the stability of the solution?

UiPath is stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

I contact the support whenever I am stuck, and they help me. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My director explored a lot of RPA tools and selected UiPath. He convinced the organization that it was a good tool. 

How was the initial setup?

UiPath's upgrade is easy. 

Which other solutions did I evaluate?

We evaluated WinAutomation and Blue Prism. 

What other advice do I have?

Our business objective for implementing AI-powered automation is to reduce manual work. 

UiPath has fundamentally changed what our organization was trying to achieve. 

The tool has helped us save 3,000 man-hours. 

UiPath has enhanced our accuracy. We do government reporting where we are given templates. The Excel files are locked, and we have to type the data. There are thousands of cells, and we must generate weekly, monthly, and quarterly reports. We have to assign a person for each report. 100-180 such reports have to be generated. We use bots to populate the cells, and there are no errors. We can see that there is 100 percent accuracy. 

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ryne Heck - PeerSpot reviewer
Transformation leader at a logistics company with 5,001-10,000 employees
Real User
Oct 29, 2023
Works for tracking purposes and comes with features like attended and unattended robots
Pros and Cons
  • "We leverage the whole platform. The tool's most valuable features are unattended and attended robots."
  • "We have to change our account representative every year, which is frustrating. We have to re-explain our business every year."

What is our primary use case?

We use UiPath primarily for tracking purposes. We are a logistics provider and have external portals and websites. The tool aggregates information from these systems to our core application. 

What is most valuable?

We leverage the whole platform. The tool's most valuable features are unattended and attended robots. 

What needs improvement?

We have to change our account representative every year, which is frustrating. We have to re-explain our business every year. 

For how long have I used the solution?

I have been using the product since 2020. 

What do I think about the stability of the solution?

UiPath is stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

Support becomes frustrating when the team asks about the cloud and organizational details. 

How would you rate customer service and support?

Positive

How was the initial setup?

Our implementation strategy involved choosing a small use case first, improving the value, and accelerating. 

What about the implementation team?

Two to three partners helped us with the implementation. 

What was our ROI?

The product is worth its money. We have seen an ROI of 274 percent. 

What's my experience with pricing, setup cost, and licensing?

UiPath is not cheap. 

Which other solutions did I evaluate?

We evaluated Automation Anywhere and Blue Prism. We chose UiPath because I was familiar with it, and the local representative didn't have a sales pitch tone. 

What other advice do I have?

There is a gap in the marketplace for tracking specialized services. UiPath was the only way to achieve it quickly. 

AI-powered automation has fundamentally changed our organization. We have repurposed the hundreds of headcounts and enabled them to focus on more meaningful work. 

UiPath AI Center has grown and evolved from what it was. We are looking at more opportunities since the person who managed it has left the company. 

We are still trying to figure out AI's use in our operations. It brings in efficiency, but we are in the process of validating it. 

AI use has sped up our time to about 256,000 hours a year.

We have only started to use process mining.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
January 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
reviewer2286168 - PeerSpot reviewer
RPA Specialist at a construction company with 10,001+ employees
Real User
Oct 24, 2023
Has multiple features, many connectors, and good support, but the debugging process takes longer and could be improved
Pros and Cons
  • "I like that UiPath makes life easier through its multiple features. It's easy to use through its Excel functionality, a basic application you need. UiPath also has many connectors available, so using the solution is easier."
  • "Debugging needs improvement in UiPath because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time."

What is our primary use case?

I've worked on many use cases for UiPath, primarily automation use cases, but the most recent one was for the HTS sector.

The customer was inquiring about payments, whether the payment was fully paid, partially paid, or whether there was an outstanding balance or payment discrepancy.

It was for a US client, and based on some validations, checks, and settings, I needed to identify if the payment was on time, delayed, or never paid. I had to commit to determining the information or data for my customer, which included many validation business rules. I had to consider the checkpoints before replying to the customer's query.

The query used to come through email, and I needed to extract the emails, identify what the query was for, and then go ahead and provide the solution.

How has it helped my organization?

Many new improvements in UiPath after 2018 have helped end users stay competitive in the market, such as document understanding and process mining. UiPath has also helped significantly in documenting scanned invoices and restructuring processes. UiPath is continually growing and updating, and that is a big help to organizations.

What is most valuable?

What I like best about UiPath is that it's undoubtedly the leader in the market.

I like that the solution makes life easier through its multiple features. It's easy to use UiPath through its Excel functionality, a basic application you need. UiPath also has many connectors available, so using the solution is easier.

I also found the document understanding feature of UiPath helpful in automating data from PDFs, whether it's to classify or extract information from documents. The document understanding feature also has many extractors, making data extraction easy to apply to the existing company processes, one of the best features of UiPath.

Compared to other RPA tools, such as Blue Prism and Power Automate, UiPath stands out in terms of the scalability of automation that you can do on the platform. UiPath is more reliable and has many actions available for almost every application, which is why the solution stands out.

Building automation using UiPath is simple, but it would still depend on the developer or designer. If you do not plan the process correctly, it will be messy. Regarding the actions for building automation, you can pull and drop into boxes, so it's easy.

My company used UiPath to automate processes dealing with a good cause, mainly giving people more free time to focus on learning new skills and growing professionally rather than spending all the time working on repetitive, mundane tasks. My company automated a process for the customer and delivered that to the customer.

UiPath enabled my company to implement end-to-end automation. Still, there may be a few requirements that would make the solution not feasible, for example, applications where it would be challenging to use UiPath, even with plug-ins.

The UiPath User Community is the biggest out of all communities by other platforms, and I found the community helpful. Many experts in the UiPath User Community are ready to help.

I've used UiPath Academy. Its courses helped me in understanding UiPath in detail. I started learning the solution from the academy itself. It is great because it covers all the basics and advanced topics. UiPath Academy is a one-stop solution for learning UiPath and its products, services, and offerings.

The solution has also helped in speeding up digital transformation.

Uipath has helped reduce human error in any process or task that is rule-based, which doesn't need any human interference or judgment. My company developed tasks on the platform and created code to handle specific situations or scenarios that completely took care of manual intervention or manual efforts plus, the deployment was easy, and the solution saved a lot of manual effort. UiPath reduced human error by up to ninety percent.

The solution helped free up employee time by up to forty percent after the automation by reducing the need for employees to work on repetitive tasks so employees could focus on other, more challenging tasks, including learning new skills.

What needs improvement?

One area for improvement in UiPath is that the orientation could be better.

Debugging also needs improvement because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time.

My company has tested the AI functionality of UiPath, and for complex processes, it takes a lot of time to develop the processes from a development point. When a process is complex, it depends on the end users or developers on how to break the requirement into small pieces. Suppose you do not break it into small pieces and create a single push out of it. In that case, it will become a lengthy code inside UiPath Studio, making maintaining and monitoring that code difficult inside UiPath Studio. Locating the error or actual information would also take more work, so UiPath could be challenging to use in complex process automation.

Pricing for UiPath also needs improvement as it becomes expensive in large-scale implementations.

For how long have I used the solution?

I started working with UiPath in 2018, so from that time, it's been five years of working with the platform.

What do I think about the stability of the solution?

UiPath is a stable tool.

What do I think about the scalability of the solution?

UiPath is a scalable tool.

How are customer service and support?

I found UiPath Support good.

UiPath consultants provide good support and are readily available via email.

It takes about ten to twelve hours to receive a response from UiPath Support.

I'd rate support as eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company used Blue Prism before UiPath. I work for a service-based company, with clients choosing the tools based on priorities. UiPath was cheaper than Blue Prism, but when you use it for a large-scale RPA implementation where you deploy hundreds of robots, UiPath becomes more expensive than Blue Prism. However, development on UiPath was significantly faster and more reliable compared to Blue Prism. UiPath also has a larger community offering support versus Blue Prism and even has free training on UiPath Academy. UiPath also offered a free trial, which Blue Prism didn't offer. These are the reasons for switching to UiPath.

How was the initial setup?

Setting up the UiPath infrastructure was a little tricky, but the deployment was much easier. It usually takes one month to complete the deployment if the process is simple, but it could take up to three months for a complex process. Compared to other tools, the deployment and development of UiPath was faster.

What was our ROI?

In terms of manual efforts, realizing the benefits of UiPath was immediate, but for the financial benefits or ROI, it took some time, as the solution has a huge cost. It required you to purchase the UiPath Studio, Robot, and Architectural licenses. You also have to pay for the development costs, so the monetary benefits took time to reflect in the cash flow.

My company did notice between sixty to seventy percent ROI from UiPath, which was calculated around the number of FTEs, mainly how many FTEs were released from a specific task. For example, there was a big project with sixteen FTEs released from a repetitive task.

What's my experience with pricing, setup cost, and licensing?

When there's a massive deployment of robots, pricing for UiPath becomes costly, as you must purchase different licenses for UiPath Studio, Orchestrator, etc. I noticed that it would solely depend on how service-based companies negotiate with UiPath and that each client could have a pricing disparity. A client with a more significant implementation could get more discount, pricing-wise.

Which other solutions did I evaluate?

I had the chance to work with Blue Prism and Power Automate.

What other advice do I have?

UiPath does not require extensive or complex application upgrades and support, at least not for every application. Sometimes, support is needed depending on the project or application, but the chance of it would be very slim.

UiPath was deployed on-premises. In terms of environments or locations, the solution was deployed in three different environments: in the Studio, Orchestrator, and Testing.

The number of users of the solution varies per project, but the maximum number of users I've worked with on a single project is about thirteen or fourteen.

My company has worked with small, medium, and large enterprises using UiPath.

The solution doesn't require maintenance. It just requires license renewal.

My rating for UiPath is seven out of ten. I'd make it a ten if UiPath improves the appearance of the Studio. Its debugging process could also be improved, as it's currently complex. It could be easier.

My company is a UiPath partner.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Real User
Top 5
Sep 21, 2023
A user-friendly solution that minimizes FTEs by automating repetitive jobs done by employees on a daily basis
Pros and Cons
  • "UiPath is a user-friendly solution."
  • "Sometimes, the company's processes are very complex, and it's very hard to implement UiPath."

What is most valuable?

UiPath is a user-friendly solution.

What needs improvement?

Sometimes, the company's processes are very complex, and it's very hard to implement UiPath. 

It also makes mistakes. Understanding your systems by yourself and implementing UiPath into your company processes is the hardest part. This could be improved so that the companies can easily implement the solution.

What do I think about the stability of the solution?

UiPath's stability depends on how you implement it. If the solution is implemented correctly, it will work properly.

How are customer service and support?

UiPath's technical support is quite good and better than other solutions.

How would you rate customer service and support?

Positive

What about the implementation team?

The first step in deploying UiPath is to learn the system you need to automate and then decide what can be automated in it. Sometimes, the processes are complex, and it's very expensive to automate them. When you know how to implement UiPath, it's easy to implement. So, the main study of your processes is necessary for the solution's implementation.

Which other solutions did I evaluate?

We had to select between Blue Prism and UiPath for our automation processes. We chose UiPath because it was more user-friendly.

What other advice do I have?

UiPath is deployed on our company’s internal cloud.

It is not that difficult to build automations using UiPath.

UiPath does enable us to implement end-to-end automation.

While implementing automation in your company, UiPath gives many benefits, like minimizing FTEs. Many of the employees are doing repetitive jobs on a daily basis, which can be done by robots or automation. Time reduction and error reduction are the main benefits we get from implementing UiPath.

UiPath has freed up employee time for our organization.

UiPath’s user community is very nice. Whenever you have some problems, you can get help from UiPath’s user community. UiPath is also very user-friendly, with many options to search on your own for YouTube videos that will help you.

UiPath has helped minimize our on-prem footprint by decreasing the FTEs and saving employee time, which is important to us.

We have used the vendor’s UiPath Academy courses.

The solution speeds up digital transformation, and it does not require expensive or complex application upgrades to do so. It depends on your work system because sometimes, you have to implement the whole automation system into your computers.

UiPath has saved costs for our organization.

Overall, I rate UiPath an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2212407 - PeerSpot reviewer
RPA Technical Consultant at a comms service provider with 10,001+ employees
Consultant
Jul 3, 2023
{layed a crucial role in generating significant capacity and managing all the challenging tasks efficiently
Pros and Cons
  • "The AI feature has enabled us to automate more processes overall."
  • "It would be beneficial to have the capability to track defects during the regression testing of applications."

What is our primary use case?

We utilize UiPath to automate manual and repetitive tasks that range from simple Excel manipulations to web scraping. We have several use cases related to refinancing, such as handling accounts payable for invoice processing, remittances, and accounts receivable, among others. In addition to that, UiPath enables us to develop public-facing applications that are integrated with automation. This automation is triggered automatically whenever there are user interactions or events, resulting in numerous use cases. For instance, if the requested data is not already available in the document, we can obtain input from customers using UiPath. 

Furthermore, we employ UiPath products for automatic invoice processing. When we receive invoices in PDF format, we digitize them using our own OCR engine. Subsequently, this information can be utilized to save data into systems like SAP. We extensively automate ERP systems, including SAP, Oracle, and NetSuite.

We also use UiPath for application testing. We have built several test cases for suppression, user acceptance, and so on, which can be scheduled to run or run on demand.

How has it helped my organization?

UiPath has a small learning curve because we leverage Microsoft technologies, benefiting greatly from UiPath's integration with the Windows Workflow Foundation. Moreover, there is also a version tailored for business users. Personally, I have a tech background, but we have received feedback from other users who find it very easy to create simple automation. However, for more complex automation, some experience or training might be necessary. Fortunately, UiPath offers completely free on-demand training through their Academy. Once someone completes the training, they will be able to proficiently build automation.

We employ our bots to collect data on emissions, consumption, and byproducts. We do not have any byproducts. Recently, we published a report detailing where and how we have achieved our sustainability goal.   

With UiPath, we have been able to achieve a 100 percent scale-up in the finance department without increasing the headcount. Therefore, it has played a crucial role in generating significant capacity and managing all the challenging tasks efficiently.

Being able to implement end-to-end automation using UiPath is crucial. We have use cases where human involvement is necessary. For instance, if there are invoices exceeding ten thousand dollars, we require approval. Therefore, UiPath allows us to pause automation until we receive those approvals from various stakeholders. Once the human input is provided, the bot proceeds with the remaining steps. It is highly reliable and adaptable to changes in the sales flow. We have utilized UiPath for automation without the need for additional staff.

Whenever there are new features or releases that lack detailed information, we can use UiPath's User Community to discuss the posted topics. For example, we can seek assistance in understanding how to make the most of a specific feature or determine the necessary settings for our properties to leverage those features effectively. Additionally, training resources for these products are available within the community. Webinars are frequently hosted in the UiPath User Community, which we also utilize to gain insights into the functionality of the product and its application in solving various use cases.

There are several areas in which UiPath has benefited our organization. We gain process intelligence and revenue intelligence. Additionally, we are able to perform virtual investment analysis using automation. UiPath enables us to free up a significant amount of capacity for more meaningful work.

UiPath has helped minimize our on-premises footprint. It's all about the SaaS cloud-based offerings. Therefore, several products are currently available quickly, specifically on the cloud. Essentially, we only utilize virtual machines for the robot itself, which execute alongside all the other services. Everything is hosted in the cloud.

The biggest benefit of using UiPath's Academy is that it offers various labs and exercises, which greatly assist us in utilizing and improving our understanding of the tool. Additionally, the Academy provides certifications that can help individuals become certified in the technology. These are some of the benefits offered by the Academy.

For most of the document understanding process, we utilize machine learning models that are hosted in the UiPath AI center. Additionally, AI is integrated into the process mining and task mining products we employ, which help us discover new automation ideas and opportunities by analyzing information flow within data from ERP systems, among others. Moreover, UiPath recently introduced communications mining, which utilizes a large language model. This enables us to examine emails and other modes of communication to gain insights into the processes and occurrences. There are numerous concealed insights pertaining to both the processes themselves and the sentiments of customers, all of which can be obtained through these AI tools.

UiPath AI has simplified the automation of more complex processes because it doesn't require machine learning, knowledge, or technical ability. It is a very simplified, no-code, local platform. This has greatly helped us build solutions that previously required extensive coding, saving us a significant amount of time during implementation.

UiPath helps to accelerate and reduce the cost of our digital transformation.

UiPath has helped reduce human errors. There are several errors that occur when working with financial data, such as missed dates and miscalculations. However, the bots prevent such mistakes from happening.

UiPath has generated sufficient capacity, allowing us to avoid hiring additional personnel for our department. Despite an increase in workload, the bots are capable of handling it.

UiPath has helped our organization save costs.

What is most valuable?

The AI feature has enabled us to automate more processes overall.

What needs improvement?

It would be beneficial to have the capability to track defects during the regression testing of applications.  

For how long have I used the solution?

I have been using UiPath for six and a half years.

Which solution did I use previously and why did I switch?

I have used Automation Anywhere, Blue Prism, and Power Plus Automation, but UiPath is more user-friendly.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. UiPath is priced for the market and is even better considering the value it brings.

What other advice do I have?

I rate UiPath a ten out of ten.

We have implemented UiPath across multiple departments, including HR and Finance.

No maintenance is required.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Business Developer | Shareholder at a financial services firm with 11-50 employees
Real User
Jul 2, 2023
Reduces the cost of digital transformation and allows us to build automations easily and quickly
Pros and Cons
  • "The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now."
  • "UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them."

What is our primary use case?

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

How has it helped my organization?

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

What is most valuable?

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

What needs improvement?

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

At the beginning of the project, there were some issues, but now, it is stable.

What do I think about the scalability of the solution?

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

How are customer service and support?

I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any other solution.

What about the implementation team?

In our department, we have three employees for implementation. We do not take the help of any consulting company.

What's my experience with pricing, setup cost, and licensing?

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

What other advice do I have?

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2208123 - PeerSpot reviewer
RPA Manager at a consultancy with 1-10 employees
Real User
Jul 2, 2023
Has a powerful design process and organization and has helped reduce human errors to zero
Pros and Cons
  • "RPA is a valuable feature for interacting with GUI interfaces."
  • "AI machine learning has room for improvement."

What is our primary use case?

50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.

We deploy on-premises, in the cloud, and also utilize hybrid models.

How has it helped my organization?

UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.

We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.

In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.

We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.

Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.

The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.

UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.

We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.

UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.

UiPath has helped reduce human errors to zero, which can be tracked through the dashboard. 

UiPath assists in freeing up employees' time by automating manual tasks.

It has saved our organization costs.

What is most valuable?

RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.

The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.

What needs improvement?

AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example. 

For how long have I used the solution?

I have been using UiPath for five years.

What do I think about the stability of the solution?

UiPath is generally stable, although occasional issues may arise during upgrades.

What do I think about the scalability of the solution?

Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.

Which solution did I use previously and why did I switch?

We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.

How was the initial setup?

The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.

What's my experience with pricing, setup cost, and licensing?

UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.

What other advice do I have?

I rate UiPath an eight out of ten.

We deploy UiPath in multiple locations.

The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.

I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Manager at a manufacturing company with 1,001-5,000 employees
Real User
May 17, 2023
Helped our organization by eliminating repetitive job tasks
Pros and Cons
  • "The most valuable features are CR capabilities and logistics automation."
  • "UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas."

What is our primary use case?

We do not have any specific use cases for UiPath. We automate areas where we have a large volume of work.

How has it helped my organization?

UiPath makes it easy to build automation because it uses a drag-and-drop interface and requires little coding.

We use UiPath to automate our repetitive processes. This reduces manual effort, freeing up employees to focus on other tasks, such as learning new skills and improving their careers. Doing repetitive tasks on a daily basis does not help employees develop their skills or advance their careers.

An associate in the loan approval process must validate licenses, forms, and certain records of the floor person before approving the loan for the next level. This person goes through a lot of paperwork on a daily basis, which can be very tiring. However, we now have UiPath, which uses artificial intelligence and machine learning to extract all the information from the licenses. This reduces the associate's workload by 50 percent, allowing them to complete the rest of the job more easily.

UiPath's automation has resulted in zero errors.

UiPath enables us to implement end-to-end automation. The solution includes all of the components necessary for end-to-end automation, from process identification to deployment. End-to-end automation is very important because it can help businesses save time and money. To identify a process that can be automated, we can either speak with the business team or use UiPath's process mining capacity. Process mining is a technique that can automatically analyze business processes and identify areas that can be automated. Once we have identified a process that can be automated, we can use UiPath to create a robot to automate the process.

UiPath's user community is very large with millions of users. Everyone has questions, and if we have a question, we don't have to post and wait for an answer. There is always someone who already answered the question. For example, if I have a question about selectors, there will be answers to my question. The user community is like a database of answers.

UiPath helped our organization by eliminating repetitive job tasks.

UiPath helped us minimize our on-premises footprint, which is important. For example, let's say an employee used to have to come into the office to check papers or documents to determine if a loan could be processed for a particular individual. Now, that employee can do that work remotely. There is no need for them to go to the dealer and collect all the papers, which can then be submitted or uploaded into a software program. The employee can now do all of this work from their computer.

All team members are required to participate in the UiPath Academy courses suggested by UiPath and to complete the certification. Access to UiPath Academy is great because our employees do not have to go to a particular coaching center to get a certification. They can do it on their own, on their mobile devices, at home, or on their laptops. They can learn at their own pace and in their own time. UiPath Academy has excellent examples and assessments for each chapter, which makes it easier to complete the course.

The AI functionality affects our ability to automate more complex processes. For example, in the UK, there are five different types of licenses that individuals may need to obtain in order to be approved for a loan. This means that there are numerous licenses that need to be processed for each loan application. In order to determine whether a license is expired or legitimate, we need to manually review each one. This can be a time-consuming and error-prone process. However, using AI and machine learning, we can automate this process. AI can be used to identify the different types of licenses that are required for a loan application. Machine learning can then be used to train a model to determine whether a license is expired or legitimate. This allows us to automate the entire process, which can save us time and money.

In our data center, we are unable to develop certain processes because existing rule-based automation is not sufficient. End-to-end automation helps our data center implementation.

UiPath helps reduce the cost of our digital transformation and it does not require upgrades or IT application support.

The solution helped reduce human error by 100 percent. We now have zero errors.

UiPath freed up our employee's time to work on other processes that can not be automated.

By eliminating the need for human intervention in repetitive processes, UiPath saved us costs.

What is most valuable?

The most valuable features are CR capabilities and logistics automation.

What needs improvement?

UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas. While the platform works well on-premises, there are some technical issues that can be resolved when moving to the cloud.

For how long have I used the solution?

I have been using UiPath for five years. 

What do I think about the stability of the solution?

I give UiPath's stability a nine out of ten.

What do I think about the scalability of the solution?

I give UiPath's scalability an eight out of ten.

How was the initial setup?

The initial setup is straightforward. However, it requires some technical knowledge, as we will need to connect to the SQL Server and Elasticsearch to create the tables. There is documentation available online that we can use, and we may also need to contact UiPath for assistance.

One person is enough for the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with UiPath through the elimination of quality errors.

What's my experience with pricing, setup cost, and licensing?

UiPath is a bit more expensive than other similar solutions, and its price is increasing daily.

Which other solutions did I evaluate?

We evaluated multiple tools to verify our requirements, cost, licensing, and support capabilities.

What other advice do I have?

I give UiPath a nine out of ten. I recommend UiPath to others.

UiPath does not require maintenance.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.