UiPath Platform Reviews

We use UiPath to understand and refine supply chain business processes. Our company is a solution integrator developing solutions for clients. We help companies undergo a digital transformation and digitize existing processes and systems.

You can monitor and automate existing processes, but it's challenging if there's a skill involved. You need to optimize the process and ensure the system is fully integrated. You're pushing the data into UiPath and optimizing the process. You want to integrate it with another system that isn't part of your environment or improve your process. In that case, sometimes you don't have the data in place. That is what you call process mining or process automation.

If you want to understand the processes you have in place, UiPath can help you understand the gap between the design and execution. For example, you can see if the data is pointed in the right direction and identify where your process has problems. You can also integrate some monitoring capabilities to detect some patterns. 

Another important thing for our organization is migration. If you want to change something or relocate a process, you can measure and transfer those things. If the method you want to migrate isn't in place, you need to create something from scratch that currently lacks support. UiPath is suitable for detecting and monitoring existing processes but is not good at identifying new flows, cases, and procedures. That's one area where it needs to improve.

UiPath helped minimize our on-premise footprint. We use AI for some aspects, such as detection and segmentation. Some companies implemented ChatGPT-type functionality, but we haven't tried that. 

UiPath substantially reduced human error. It speeds up the business. You can communicate with the customer and show them what's happening. That's the advantage. It frees up employee time because it's an automated process, and you can replace a lot of labor with the tools and the general report. It depends on the data and the efficiency of the data integration, but you can save 20 to 60 percent of labor time.

I like how you can download the log and perform static analysis. You can also do dynamic monitoring to look into the system integration. The ease of building automation depends on the vendor you are integrating. You bring data in and push it out through the API. It's relatively easy either way. 

The UiPath community is helpful because you can ask questions and get tips from other people on best practices. Many of the problems have already been resolved by others so you can get advice from those people. You can also see how other people use the system. 

UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place. 

You can do end-to-end automation with UiPath, but the problem is that the system hasn't been integrated from that perspective, so UiPath has some disadvantages. It's easier to handle an existing system in UiPath, but it's harder to integrate and model a new system. 

I have used UiPath for about a year. Before I started using UiPath, I was involved in developing these kinds of processes for more than 10 years, so I'm experienced in this area.

Deploying UiPath is straightforward. We had a team of two people primarily responsible for the deployment and one or two additional staff. 

We worked with UiPath during the deployment. They have a consulting team that we use when possible. 

The real ROI comes in the later process monitoring stage. You need to spend money initially planning and building processes. Once you get to the evaluation phase, you start to recognize the advantage of using these tools.

Most tools have a trial license. With UiPath, you need to pay from the beginning. Many customers aren't familiar with the product, so it would be helpful if they offered a free evaluation period. 

We need experience with UiPath because we have to convince the customer to adopt it.

We evaluated several other options, but I can't recall which ones. UiPath's advantage is that you can do system automation. 

I rate UiPath an eight out of ten.

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.

UiPath is a robotic process automation tool used for large-scale end-to-end automation. It provides solutions for businesses to automate routine office activities.

It is easy to implement building automation with UiPath. This solution provides two million automation processes, which is a higher number compared to any other automation solution.

The app enables us to implement end-to-end automation for accelerated business exchange and the robots are used to translate the strategies into the task.

The user community of UiPath offers an environment filled with information for us to work with.

UiPath can help reduce automation costs by 80 to 90 percent compared to other software solutions. Additionally, UiPath offers time-saving benefits compared to other industry-presented software.

We utilize UiPath Academy courses to assist our organization in sales, banking, systems, and trade execution.

AI has helped us automate processes by using machine learning and complex algorithms to analyze certain data, and we can develop a business knowledge base by formulating predictions based on data. 

UiPath has significantly reduced costs and time consumption compared to other automation tools like Blue Prism, which is a Microsoft tool that I have also used. UiPath offers unique features that Blue Prism does not provide. Although Blue Prism may reduce costs by 70 to 80 percent, UiPath's cost reduction capabilities are also noteworthy, with reductions of up to 70 to 80 percent reported in industries and organizations that use it.

UiPath has minimized the occurrence of human error as opposed to machines that do not make mistakes.

UiPath has saved our employees a lot of time and our organization a lot of money.

UiPath offers features that are not available in other automation solutions, such as Blue Prism. Unlike Blue Prism, UiPath provides recorded playback, advanced scripting options, high security, and awareness. Additionally, UiPath offers 24/7 support through chat, providing solutions to any problems we may be facing.

The user-friendly interface allows users to visually plan and design various automation processes through it.

The support provided by UiPath could be improved. It would be beneficial to have a more effective forum where users can ask questions and receive precise responses to their concerns.

I have been using UiPath for eight months.

UiPath is stable.

UiPath is scalable.

The technical support can be slow at times but the issues are always resolved.

Positive

I previously used Blue Prism. If we consider a key feature that UiPath has over Blue Prism, it would be cost savings. UiPath has the ability to save up to 30 percent of the organization's costs, while also increasing speed compared to Blue Prism. It can be said that UiPath is much more efficient than Blue Prism, saving a significant amount of time for the user.

I give UiPath a ten out of ten.

UiPath is deployed in the cloud and consists of a server-side and client-side. Developers communicate with UiPath directly through a browser. Additionally, UiPath has agent support that allows the service to search all currently available data on the device before it is moved to SQL Server.

The solution is maintained by UiPath in the cloud but it is slow.

UiPath is an end-to-end automation tool that helps businesses accelerate their processes by providing solutions for automating routine activities. These solutions enable faster and more efficient business exchanges.

UiPath offers a user-friendly automation building process utilizing a drag-and-drop workflow feature for UI automation. Additionally, the platform includes recording capabilities and a playback feature to ensure accuracy. Advanced scraping options are also available for more complex tasks.

We utilize UiPath to automate processes that relate to good causes. Our approach involves creating a playbook task and subsequently automating the process. After that, the IT department assists us in collecting and interpreting data from various applications in the UA portion.

UiPath's automation capability is important because it saves us a lot of time. There are two sides to consider: the client side and the server side. On the client side, the UI allows developers or data users to communicate directly with the system. This can be done using tools such as RobotStudio or data browsers. Essentially, these operations can be seen as back-end tasks. On the server side, tasks and workloads generated by the user are stored in SQL databases.

UiPath has minimized our on-prem footprint.

The UiPath Academy courses are beneficial. 

The AI functionality in UiPath helps us save time by streamlining our workflows within the studios. Additionally, it enhances our automation capabilities, speeds up order processing, and enables us to make better decisions, ultimately reducing the risk of errors.

The automation has saved us between 70 and 80 percent of our processing costs.

UiPath has freed up employee time and increased productivity.

The screen recording feature is valuable.

The data team support that provides the UI and the chat services has room for improvement.

I have been using the solution for six months.

The solution is stable.

UiPath is highly scalable.

The technical support is good.

Positive

Before, I used Blue Prism, but now at my new organization, we use UiPath. Unlike Blue Prism, which only specializes in back-end applications, UiPath works with both front-end and back-end applications.

I give the solution a ten out of ten.

Our primary use case with UiPath is to create automation software for the HR and the accounting department. Some of the automations that we do are automated attendance tracking, billable hours calculation, work hours calculation, expense reimbursements, et cetera. We have also completely automated our sales processes, such as contract building, invoice creation, etc. We do all this through UiPath automation. Earlier, all this was done manually, and it consumed a lot of time for us, but now, with automation, it's super-quick and efficient.

We are using a public cloud model. We host it on AWS.

It helps us to do end-to-end automation. The accounts and the HR department have a lot of employees to manage and a lot of queries come up. Previously, most of the tasks that we had to do were very time-consuming. For example, just attendance tracking and expense management consumed two days of the entire week, but after the end-to-end automation with UiPath, we hardly spend four to five hours per week on the same tasks. That definitely helped us.

Time-saving is the main benefit that we have got. The Build a New App feature helps us create our applications in a very quick and efficient manner. We can also share them with multiple stakeholders, which has saved us a lot of time. We used to spend two days per week on a manual task, but now, it's just four or five hours a week. A lot of time has been saved, and efficiency-wise, by introducing automation, very less errors are happening. That's one of the biggest bonuses of using UiPath.

It has definitely reduced human errors. With the end-to-end automation that we are doing, in addition to a lot of time savings, efficiency has been improved in terms of the number of manual errors. It has reduced about 95% of the errors. There are still minor hiccups here and there, but that's expected. With fewer manual errors, we are able to do things in a much quicker and more reliable fashion. Earlier, unnecessary time was being wasted on this, but now, we are completely dependent on automation. Automation and robots take care of everything for us. We just need to oversee things. That has made our life much easier.

We use the platform on the cloud. It has definitely reduced the on-premise footprint. One benefit of having a cloud product is that we need to do very little maintenance from our side. We just need to do the regular updates and install the patches that they give. It's on the cloud, so it's very easy. We just have to keep our application updated. It's very useful, and it saves a lot of time. With an on-premise model, a lot of maintenance is required.

It definitely speeds up digital transformation. We deal with a lot of employees or internal customers, and with automation, we are able to design applications that are very user-friendly. They are able to give us the data we need in a much quicker fashion. It has definitely been on the positive side for us.

For this digital transformation, we did not require any third-party or costly applications. Everything was there in UiPath itself. We just needed to subscribe to UiPath. It's a one-stop solution.

It has freed up a lot of employee time. The tasks that previously required two days per week now require just five hours per week. It has saved us that much time.

It has definitely saved costs for our organization. With the saved time, we are able to concentrate on different aspects of our work, and we are able to clear up most of our pending tasks. So, the efficiency has improved, which has been good for our business. Around 30% of our overall expenditure has been reduced because we are able to put in that much more work.

There is a feature called Build a New App in UiPath. I found that to be very good. It makes our job much easier to know how to build applications. There is also the Studio module. I am from a non-technical background. So, for me, designing and creating applications was very tough initially, but with the Studio module and the activity tab that they have, it's easy. Most of it is just drag and drop. I found that very valuable.

It's straightforward to build automations. The UiPath Studio has a lot of in-built templates to choose from. Most of the functionality is just drag and drop, and it can't get easier than this. It's really straightforward.

UiPath's user community is very active and very useful. The answers to most of my queries are already in the community. It's very user-friendly, and we can also clarify our doubts and have conversations with the UiPath community.

UiPath's academic courses on academy.uipath.com are also very useful. In case you have any doubts or you want to do any certifications, you can just log in. It's free of cost. You can just log in there and do your certification. You'll learn a lot. Both UiPath Academy and the UiPath Community are very good.

I'm from a non-technical background. For me, getting my head around designing and understanding RPA processes was very tough. UiPath Academy basically dumbed it down to my level. It has made it very easy for me to know and understand RPA. I have started designing and developing applications with UiPath. So, even a person from a non-technical background, like me, can produce reliable and very useful applications with UiPath.

The reports could be improved. They could be much more in-depth. 

There are some selector issues when it comes to web automation and desktop automation. There is a robot selector. When we feed the data, it tries to fetch the UI elements from that particular data, but that's not happening 100%. That could have some improvements. Apart from that, everything else is fine. I have not faced any other major hiccups or issues with UiPath.

In terms of additional features, some integration and API connector services need to be added, especially with the CRM software. Currently, they have a limited set of API connector services. They could increase that for the CRM software.

I have been using UiPath for nine months.

UiPath is a very stable application. We haven't faced any hiccups or any major downtimes. Being a cloud platform, it's very good. The only thing that we need to take care of is our internet and our system. Apart from that, I haven't faced any downtime issues or performance issues with UiPath. 

It's scalable. It definitely has all the capabilities for scaling up, but for our department, we most probably aren't going to scale it up because we currently have a sufficient number of users. We have been able to extract the best out of UiPath from the current usage, but it definitely has all the features to scale.

Currently, in our organization, it's deployed across multiple departments. There are 15 departments in our organization, and eight of those departments use UiPath. In our department, seven of us use this application. We have seven user logins for UiPath, but I am not sure about the number of users in other departments. The majority of users are non-technical staff and developers. There is a 50:50 ratio.

I have been in touch with their technical support, but my involvement is very less. They are very friendly, and they are very knowledgeable. They could solve most of the queries within 24 hours, and for most of the queries, they also had help documents that they shared with us so that we could learn, and the next time it happens, we are able to resolve it ourselves. So far, their support has been very good. I would rate them a 10 out of 10. I don't have any complaints so far.

Positive

We did not explicitly use any other product for RPA. 

I was not involved in its deployment.

We got some training from UiPath's third-party team on how to go about using the software because we didn't have any clue. For initial installation and deployment, we did not require anyone else. We did it ourselves. We just required some training on how to go about using the software.

In terms of maintenance, it requires minimal maintenance. It's a complete cloud product, and its maintenance involves downloading the latest release or updating to the latest release. That's it. We just have one person who takes care of all of these aspects. We don't have an extensive team to take care of the maintenance of the product. It's very easy for us to do maintenance. One thing that we like very much about UiPath is that it requires very little maintenance.

We have definitely seen a return on investments on UiPath. Basically, a lot of time was saved for us. We were able to concentrate on other aspects of our work. Tasks that previously required two days now just require four to five hours. There are about 30% cost savings with UiPath. 

The return on investment is quicker with UiPath. Earlier, the output that we wanted from a task took around 15 days, but now, it just takes around a week. That's the return on investment that we are getting from UiPath.

It's fairly priced. It's not too costly, and it's also not too cheap. When you bundle it with the UiPath Academy courses and the great community that they have, it is worth the price. 

We did try out Automation Anywhere. We did a trial of that software, but that was not reliable for us. We didn't like the performance that it offered. That's why we went for UiPath, and we have been using UiPath since.

Non-technical people have this misconception that automation is only for people with a coding or development background. I would definitely suggest trying UiPath because it breaks that barrier. Anybody with a little bit of computer knowledge will be able to design simple-level applications.

You can try the community version of UiPath. It's a free version of UiPath. If you are interested, I would also recommend trying out the UiPath Academy courses that are being offered by UiPath.

I would rate UiPath a 9 out of 10. If they can bring the integrations and the API services, it would make the product the best in the market. All other aspects are very good.

My primary use case with UiPath is to automate workflows for processes in web-based applications, such as email and Excel automation. We also use it as a task or workflow management tool, capable of assigning tasks, checking on the status of tasks, and more.

Another thing that I have been doing with UiPath is replacing repetitive tasks performed within the organization. Automating such tasks makes the related process smoother and faster. 

We are using the UiPath automation cloud offering, which is a SaaS solution. One advantage to this type of environment is that we can get updates instantly. If it were an on-premises or hybrid model then the setup and maintenance take time, but this isn't the case with a SaaS model. This instant setup is what we needed because it made for a smooth transition from manual processes to automation. 

With respect to building automations, UiPath is a pretty straightforward platform. The major reason that we choose to implement UiPath is the interface that it provides, which boosts the usefulness of the entire platform. If we need assistance then there are many knowledge base documents available. There is also in-app help, which makes it very easy to understand and start using it.

I was able to learn how to use it within a week, which shows how easy it is. For example, it does not require a lot of coding. It's more of a drag-and-drop interface, making it easier to develop programs and automate processes.

UiPath enables us to implement end-to-end automation, and it has completely replaced the manual processes that we were using. This includes analyzing the process and implementing automation to collect the data. Data fetching is done using the robots that we create.

Since implementing UiPath, we have experienced better retention of our users. This is because we have been able to make our process much smoother, as well as quicker. Consequently, we have been able to deliver at a much faster pace. This has enhanced the customer experience and in turn, has improved customer satisfaction. Overall, we have seen an increase of about 30% in terms of user retention. This has translated to increasing revenue.

With respect to automating our processes, automation has reduced our manual efforts by more than 70%. This means that we are able to concentrate more on other aspects of our business. The business is growing because we are able to do things like work on our website, customer engagement, and customer relations.

UiPath has taken care of most of the backend work for us, which is a good bonus. It has reduced our investment in manpower by about 50% and decreased our overall output time by more than 70%.

Automation has definitely reduced the rate of human error when compared to our previous, manual processes. At this point, there is minimal to zero human error. I estimate that approximately one hundred percent of human error has been eliminated.

Implementing this product definitely helps speed the process of digital transformation, and reduces its cost as well. One of the goals of our organization is to completely digitize. We want to optimize everything so that employees can focus more on the customer relationship aspect, building more value for our brand. UiPath has definitely helped in improving the overall process.

Our digital transformation did not require any external support for third-party application software. It's an in-built process and we did not need anything extra.

The specific feature I like is folder organization, and it is in the Orchestrator tenant. This is very useful because it keeps all of my folders and data in a centralized tenant.

The menu options are easily accessible in the Orchestrator tenant, which is something that I like very much.

The UiPath Academy was pretty helpful for us in the initial stages. We were able to learn more about the software and what is there. They also provide courses and certifications, which assist with learning and getting employees up to speed.

It took only a week for me to completely get a handle on the software. Taking the initial training and certification courses is a hassle-free process. It is not difficult to induct somebody and have them start using the product.

The courses that they offer provide hands-on experience, and I think that it's a good initiative that they are taking on by doing so. It helps to ease the learning curve and allowed us to learn more about the world of automation.

UiPath has a user community that is very knowledgeable and friendly. Our peers in the UiPath community are able to dumb down responses to a beginner's level of experience, regardless of what queries we have put forth. Whatever we have wanted to do with RPA, they have been able to help. We now have a good level of comfort in terms of interacting with our peers in the community.

We have experience with other communities and have found that the discussions are generally at a higher level, which may be too difficult for a new person that is just starting out with the product.

Generally speaking, I like the features that I am using and I could not really say where improvement is needed in that respect.

The product could be made a little less glitchy. Specifically, when too many users are working at the same time, it hangs a little bit here and there.

In a future release, I would like to see drag-and-drop functionality in the robot creation process within Orchestrator. As of now, it is not available there. It would be helpful because from there, it is easy to create a process flow. Instead of switching between multiple menus and multiple tabs, we can do it from the Orchestrator or the main menu.

I have been using UiPath for approximately a year and a half.

I would rate the stability an eight out of ten. Sometimes, when the load is high or there are many users working at the same time, or when I'm working on different parts at the same time, it lags a little bit. There is a slight drop in performance.

Otherwise, it's very stable and secure software.

Using the automation cloud offering has meant that scaling up automations has been very smooth for us. We started out with between 40 and 50 users working on this particular tool, and now it's between 150 and 170 users.

There are two levels of roles; admin roles and user roles. The admin role is able to assign and approve tasks, using the task management module. Regular users are able to perform all of the other functions.

It is definitely a scalable solution, being cloud-based and SaaS. It is also very customizable. Customizability is the unique selling point (USP) for this particular product, given the number of customizations that are available and the number of features that can be added.

The technical support staff is brilliant. They are very knowledgeable and very quick when it comes to addressing our queries. They don't ask us to wait for long when we have a problem, and we normally have a resolution within hours.

There is also a community forum that helps us to deal with problems ourselves, without the dependence on the technical support team.

I would rate the technical support a ten out of ten.

Positive

We did not use another RPA solution prior to UiPath. Before this, we were doing everything manually.

I was not involved in the initial setup and deployment.

As we opted to implement the cloud-based model, the maintenance on our part is minimal. We just have to update the software from time to time. The amount of maintenance that we perform is not only easy but saves a lot of time for our IT team.

The team of people for maintenance consists of six or seven junior IT staff. They perform the updates and nothing more.

Using the automation cloud offering has helped to decrease our time to value. An example of where we saw the benefits of this solution was with an Excel automation that we created. This process involves an Excel worksheet that contains between 20,000 and 30,000 records. We had to manually search for particular records, and the process to approximately a week to complete. Now, with UiPath, the same process is completed within a couple of minutes. 

Once we signed up with UiPath, we instantly saw growth in our entire business. It was a win-win situation. 

The additional time has enabled our employees to focus on higher-value work, such as R&D, customer engagement, and improving our brand. It also has an effect on employees' satisfaction, specifically, mine.

A lot of time spent doing repetitive and redundant work is something that was irritating me a lot. Now that the automation is in place, I just have to set up the workflow. It has definitely increased my overall morale and satisfaction. 

One of the downsides to UiPath is the cost of the enterprise version. It is a little bit on the higher side.

UiPath's cloud offering is a centralized, all-in-one platform. It saves money because you don't have to invest as much in other software, and it's cheaper than some solutions because you don't have to maintain the platform or the database. However, because it's not cheap, the overall cost reduction is not drastic at first. Taking a holistic view, it does because overall, it will reduce costs.

There is also a Community Edition that can be used free of charge. This is an option for users that find the price to be high. One main differentiating factor with the Community Edition is the number of updates. There are fewer in the Community Edition.

Also, the support offered for the Community Edition is not as quick. People will not have a great user experience. However, it is important to remember that in terms of cost, the Enterprise Edition is a little bit pricey for small and medium-scale enterprises. 

About a month ago, we started using the AI functionality of the software to design robots and processes. At this point, we are looking to use AI for our internal applications.

One example is that we are working on security-related automation that triggers an alert when somebody inserts or removes an external hard disk from a system. Taking advantage of the AI capabilities has helped us to maintain a much safer work environment, in terms of data security.

The AI functionality has definitely enabled us to automate more processes. A lot of manual work and redundant work has been reduced. Also, the number of errors that we had occurring during our manual processes has been greatly reduced.

This solution has definitely helped to free up employee time. Tasks that used to take approximately a week, now take just 30 or 40 minutes. This is a lot of time saved, which allows us to concentrate more on other aspects of the business. For example, improved customer engagement has resulted in gathering more leads. Also, we have more time for R&D.

I estimate that we are saving approximately five hours per day, so 20 hours per week, per employee. In addition to the areas that we have more time to concentrate on, it has helped improve the value of our brand overall.

My advice for anybody who is looking into implementing this product is that it's a must. This is the go-to software that I would recommend for anybody looking to automate their business in a smooth and efficient manner.

Cost, of course, is something that has to be considered but if they can afford this solution then they should implement it. It has a wide variety of features and functionalities, which are market fit and market ready. 

I would rate this solution a nine out of ten.

We primarily use UiPath's AI features to pull information from chatbot conversations with insurance providers and identify decisions made. 

Implementing AI and automation has allowed us to collect information quickly. We have deadlines that we must meet for our clients, and AI has enabled us to get that information without manual intervention. There are delays while we wait for insurance to pay for claims, and taking humans out of the equation enables us to be as productive as we want. 

We've been testing this emerging technology, and we're excited to see it continue to grow. So far, we've been successful in connecting, having interactions, training a language model, getting responses, and using that information to make decisions in the workflow.

The most helpful features are human-assisted and unattended bots. These features help us drive the workflow in the direction we want it to go. It allows staff to utilize their talents and the information they need. We can remove this small conversation and let them focus on the more important work.

Data integration is the biggest opportunity for improvement. We need quick connections to our complex in-house databases to set up automations more efficiently. It's time-consuming to connect those large databases. 

I have been using UiPath for about a year, while our organization has been using it for about four years.

UiPath's stability is excellent, and its ability to forecast stability is improving. We have a lot of stable automations running.

Scalability is a challenge as we're a large enterprise, but task mining helps identify issues and pushes automation into the enterprise effectively.

I rate UiPath support nine out of 10.  We have strong contacts with UiPath, and an in-house team managing implementations has built a really good relationship with them.

Positive

I am not aware of any solutions we used prior to UiPath. We developed our own home grown tools and UI automation.

We've seen a significant ROI by reducing the number of full-time employees. We haven't calculated a precise figure, but it has been pretty successful, and we believe it is promising. 

Our primary use case involves the democratization of software through the Sysen Lever and Power User Program. Essentially, we are trying to automate complex processes that can be easily rules-based, eliminating the need for repetitive motions.

UiPath helped relieve some of the burden related to paperwork and regulation, making people happy and excited about new opportunities.

The drag-and-drop features are useful, and having the ability to integrate technical scripting is beneficial. It speeds up development while offering additional flexibility.

Scaling efficiently and supporting people with technical information has been challenging.

We have encountered scalability issues trying to figure out how to make the operations work with different setups. My particular employee group is all remote.

I did not evaluate other options before choosing iMac.

I rate UiPath an eight out of ten.