UiPath Platform Reviews

We needed a solution for users that had too many manual tasks. We're in a large bank, and there are tasks like account opening or other items that can be automated using the UiPath system. It can handle auditing as well. 

We've been able to increase productivity time by using UiPath. It saves time and costs. 

Previously we used the classic activity. UiPath modified the activity and it made it easier to do the development and create accurate products for the customers.

It's easy to build automation using UiPath. There are a lot of ways to make an automation, compared to other tools, like Automation Anywhere and Power Automate. It's very flexible. We can use different codes and use Excel modifications. It's very comfortable to use. 

In UiPath, we've developed a developer foundation and developer processes. If there are modifications to what has been done or ideas for new ways to do something, we embrace that. 

We can implement end-to-end automation. It's important for us. We do need to study the process and then create a process that is a better solution. Our users can study the whole process and come up with solutions and best practices for building automation. The best way to do it is to have one person handle the end-to-end automation so that there is no confusion in the process.

The UiPath Community is helpful for users. It's an advantage. It helps share knowledge. We're able to find the best solutions for issues with it. 

We've used the UiPath Academy courses. It helps users to study UiPath: what it is, how to use it, and how to build solutions effectively. It's great for users who want to study and be more confident in the development process. 

It has helped us reduce the cost of digital transformation. When we have more people, we need to pay more salary, and it takes more time. Using UiPath, we can save valuable time and reduce costs. What a man can do in one hour, UiPath can usually do the same task in half the time. 

It reduces human error. Sometimes people aren't in the right mindset. If they are tired, for example, they can make mistakes. However, a bot always does everything the same way. 

I'd like to see the accuracy improved. Sometimes the development works fine. Other times, it requires some small changes in the development. 

They could add enhancements in AI technology that could be helpful for everyday developers. 

I've used the solution for three years. 

The solution is stable for the most part. I'd rate it eight out of ten. Most of the time, it's working fine. However, sometimes we have small problems with the data connection or pushing data. It can be difficult to identify the orchestrated things. 

We have about ten people on our team servicing clients with UiPath bots. There are three senior developers. We have bots across multiple locations. 

I'm unsure if the solution scales well. 

We sometimes have to ask a lot of questions as the accuracy can be missing. When they provide us with a solution, there are options between classic and modern. It might take a while to fix things or if there are issues again and again the customers can sometimes be disappointed. 

Neutral

I've used Microsoft, Automation Anywhere, and Blue Prism. I'm most comfortable with UiPath and Power Automate.

Power Automate is developing a lot of its own solutions right now for Microsoft. I find UiPath more advanced than Power Automate and Automation Anywhere, which don't have as many features. Power Automate is the most comparable to UiPath. 

The main disadvantage to UiPath is the cost, which is really high. 

When we do the deployment, we have to take into account security, et cetera. It concerns us when we're talking about using the cloud. There may be particular processes we cannot do on the cloud. 

One good developer is all you need for maintenance. If you have to update the system or do a modification, we need to update UiPath. So there is maintenance required and a person does need to watch the process. We provide the maintenance.

Currently, our vendors are doing the installation. After it's installed, we provide all of the bots and processes. 

I don't have any metrics in relation to ROI. 

The licensing is very expensive for UiPath. Many clients are going with Power Automate or Automation Anywhere based on the high cost of UiPath. 

We're an end-user of UiPath. 

Currently, we aren't using AI technology in our solution. However, I like the idea of it. We'd maybe be able to resolve redundancies with it in the future. It may be on our roadmap in the future. 

I'd recommend UiPath. It's very accessible. I use a lot of products and this is the best product to give to customers overall. 

I would rate the solution nine out of ten. 

We use UiPath to replace the manual tasks done by humans through automation.

I recently automated a process within our SAP web portal. The bot I developed can extract data from an Excel sheet, which contains a list of approximately 200-300 company codes on average per day. It then processes each transaction by following these steps: Logs in to the SAP web portal, retrieves a company code from the Excel sheet, enters the company code into the SAP web portal, searches for the specific company details, locates the necessary data within the portal, and generates an invoice for the corresponding company code. This automation allows the bot to generate invoices significantly faster than a human operator.

UiPath saves seven minutes per transaction.

Building automation with UiPath is remarkably user-friendly and accessible, even for those with no coding experience. Its drag-and-drop interface and minimal need for coding make it easy to learn and implement, regardless of technical background. This low barrier to entry allows anyone to quickly grasp the fundamentals and build basic automation, making UiPath a great tool for both technical and non-technical users.

UiPath enables end-to-end automation. This not only helps them save costs and reduce processing time but also allows them to work faster and achieve greater efficiency. For example, sales teams can close deals quicker, increasing revenue and market share. Similarly, finance and accounting departments can streamline workflows, boosting accuracy and productivity. With these benefits, it's clear that embracing platforms like UiPath can be a significant step towards growth and development for businesses of all sizes. While there are other competitive tools like Blue Prism and Microsoft Power Automate, UiPath offers a comprehensive suite of automation solutions that cater to a variety of needs.

It offers a valuable User Community forum. This forum serves as a platform for users of any UiPath product to find quick and helpful answers to their questions and concerns. Regardless of their experience level or specific product use, the community actively responds to posted queries. This responsive support is a major advantage for UiPath users, making it easy to obtain solutions and assistance throughout their product journey. On a scale of one to ten, the effectiveness of the UiPath User Community deserves a high rating of nine and a half. Not only is the response time impressive, but the community also provides multiple solutions from diverse users worldwide. This allows us to choose the approach that best fits our needs and preferences. Overall, the User Community forum significantly enhances the UiPath user experience, and its responsiveness earns it high praise.

The UiPath Academy is a valuable resource for anyone new to UiPath. It provides a user-friendly platform where anyone can learn at their own pace through detailed videos. The Academy offers a wide range of courses, from beginner basics to advanced topics, all presented in a step-by-step format. This makes it perfect for anyone eager to learn UiPath and gain the skills they need to automate tasks effectively. By following the courses in the Academy, users can easily grasp the concepts, understand best practices, and even practice their newfound skills.

Human error is a frequent occurrence, and designing processes to deliver the desired results for clients consistently can be prone to human mistakes. UiPath helps eliminate these errors by automating tasks, ensuring accuracy and efficiency.

UiPath helps save time. The bot can complete five times the amount of processes a human can in the same amount of time each day.

UiPath reduces manpower requirements and enhances daily task completion, thereby contributing to cost savings.

UiPath isn't suitable for automating every process. While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention. For instance, document verification in hospitals often involves manual checks like blood pressure measurement, which UiPath can't automate. In such cases, alternative solutions are needed.

I have been using UiPath for five and a half years.

Generally, UiPath is stable. We sometimes encounter servers that crash and we have to transfer the process onto another server but overall the solution is stable.

UiPath is scalable.

The technical support is extremely good. Using the enterprise license ensures we receive a response within the hour. 

Positive

For any product deployment, we utilize dedicated virtual machines. During the proof-of-concept phase, each product is deployed onto a separate VM and scheduled for daily monitoring. A dedicated team oversees all running bots, ensuring smooth operation. Should they encounter any issues, they will flag them to the development team. Upon receiving exception reports, we, the developers, debug the code, fix the problems, and redeploy the code back to production. This iterative process ensures smooth product deployment and maintenance.

While deployment is straightforward for a single knowledgeable person, expediting multiple deployments simultaneously requires additional personnel.

I would rate UiPath a nine out of ten. UiPath is at the top of our list of automation tools because of the ease of use for non-technical users.

While I haven't yet had the opportunity to directly work with generative AI and machine learning features, I'm actively exploring their potential. UiPath has been at the forefront of integrating these advanced functionalities, including machine learning, natural language processing, and even generative AI itself. Their offerings extend beyond core process automation, encompassing process mining, communication analysis, and mining processes in general. Moreover, they're incorporating these capabilities into their educational platform, UiPath Academy. Although I haven't encountered a project requiring these advanced features yet, I'm excited to apply them in future endeavors and leverage their cutting-edge capabilities.

I worry about the potential downsides of overreliance on technology. Like anything in excess, too much technology can be harmful, both to the environment and to society. Just as deepfake videos can damage reputations, unchecked technological advancement can have unforeseen consequences. Therefore, we should approach it cautiously and employ it strategically, not haphazardly. This applies to individual use as well. For example, virtual machines are great tools, but they're not infallible. If a scheduled job on one machine gets stuck due to a technical issue, it can be difficult to diagnose and resolve. In such scenarios, relying solely on technology becomes impractical, and alternative solutions are necessary. Overall, while I recognize the power of automation, I believe moderation and critical thinking are crucial when it comes to integrating technology into our lives and work.

While the UiPath tutorials are extremely helpful for basic automation, some situations require coding knowledge to develop custom logic or fulfill specific client requirements. This is because building any complex logic often involves using syntax from a programming language. Therefore, it's highly recommended for users to learn the basics of a coding language like Java or Python. This foundational knowledge will enable them to understand how syntax works and build logic effectively, making the automation process smoother and more achievable. While UiPath does provide syntax options even for users who don't know a programming language, these methods are limited and may not always deliver the desired outcome. Understanding coding fundamentals allows for greater flexibility and control over the logic, ultimately leading to more robust and customized automation.

We are a partner of UiPath and a system integrator for our clients.

For most clients, we tend to begin by focusing on areas with the highest potential for automation. This typically includes finance, procurement, or HR functions, with the first two being the most common choices. These areas are chosen because their processes are generally stable and repetitive, making them ideal starting points for RPA implementation.

However, our experience doesn't end with just one client. We've had numerous engagements, including with large, multi-company groups. Once one division like the "glass division" successfully implemented RPA, it often sparked interest in other divisions like the pharmaceutical division. Demonstrating a solid proof of concept makes it easier to scale the technology to diverse use cases across the organization.

Ultimately, overcoming the initial hesitation and showcasing the tool's benefits is crucial. Once the value becomes apparent, a shift often occurs, transitioning from a client-driven demand to a proactive push from various departments eager to eliminate tedious manual tasks.

While we haven't encountered any major technical roadblocks, understanding the potential for automation has been the primary challenge for users. Initially, we also faced some learning curve hurdles during the first few projects. However, as our internal expertise matured, approximately 80 to 90 percent of use cases have been implemented smoothly with minimal or no support from UiPath. It's clear that effectively identifying tasks suitable for automation versus those requiring human intervention has been the key hurdle. From a purely technical standpoint, the capabilities have been readily achievable.

While UiPath facilitates end-to-end automation, its feasibility heavily relies on the specific use case and associated tuning costs. The decision to automate isn't solely driven by cost reduction, but also by the number of tedious tasks it can alleviate for employees. Clients are often eager to free their workforce from such repetitive drudgery, especially if the task is long-standing and well-defined. In these scenarios, full automation often presents a compelling value proposition.

The UiPath user community exists on two levels. First, there's the general UiPath user community, managed by UiPath itself. This broader community offers a valuable resource for learning, sharing experiences, and finding solutions. Second, once a UiPath instance is set up within a specific client's environment, a smaller user community emerges within that client's organization. While this internal community may seem less significant, its role in supporting individual users in tackling automation challenges is crucial. By sharing their experiences and overcoming difficulties, these internal user communities can act as "roll cages" for individual functions, providing guidance and support regardless of the specific challenges encountered.

Initially, our focus was solely on on-premise solutions. In fact, up until last year, I hadn't encountered a single client who had implemented their RPA solution on the cloud. This was primarily because we catered to a mainly small business clientele. However, the landscape has shifted significantly, with more and more cloud-native solutions emerging. This shift has been driven, in part, by the cost-effectiveness of cloud-based options. One of the major roadblocks to cloud adoption in the past was the pricing of the orchestrator. While it might be suitable for supporting large client bases with thousands of users, it wasn't cost-effective for smaller businesses with only 100-200 users. Fortunately, UiPath has introduced a new approach, allowing us to purchase orchestrator instances tailored to specific user base needs. This, combined with the inherent benefits of a cloud-based platform, has made the cloud a much more attractive option compared to 2019. In conclusion, cloud computing is now a critical factor in the RPA landscape, and the adoption of cloud-based solutions has become significantly easier. This shift has opened up new opportunities for businesses of all sizes to leverage the benefits of RPA technology.

We started with five or six people trained online by UiPath and the different certification programs available in the UiPath Academy courses were helpful.

UiPath has helped to drastically reduce human error to almost zero by automating all the structured data that used to be done manually by people. This has improved the quality of work for our clients.

UiPath has helped free up employee time. Previously, we analyzed each potential use case to determine its priority. Before committing to a specific case, we built a business case to assess its potential benefits. This involved analyzing how much time automation could save, the associated cost savings, and the number of transactions it could automate. We performed this analysis during the design and assessment phases of our workflow. Following this process, we would gather the data and present it to management for approval before moving forward with automation. The amount of time saved depends on the individual use cases but they are significant. What used to take hours now takes seconds.

UiPath has delivered cost savings for our clients' organizations, not through mere implementation, but through thorough assessment. We start by demonstrating the technology's value through small-scale projects, then scale up. At this point, we gather a list of potential use cases, identify the number of users who could benefit, and pinpoint the manual tasks ripe for automation. Only then, with a business case in hand, do we proceed with full implementation. This careful approach ensures that when use cases are deployed, they translate into meaningful time savings and reduced manual workload. As a result, our clients typically see cost savings in staff reductions of at least 30 percent.

UiPath is an efficient and user-friendly tool. It allows us to record and capture actions, which it then translates into underlying code. This makes development incredibly fast. The centralized orchestration feature is also a major advantage.

Clients are often convinced by its features and marketing. In some cases, when competing with Blue Prism and Automation Anywhere, UiPath has won out due to its faster time to market. This was especially true during the early days of RPA when clients were still experimenting and wanted to try multiple vendors. UiPath's flexibility and strong support, both during evaluation and implementation, were also key factors in its success.

We sometimes use the AI functionality mainly for document scanning but at the time it was poor and had room for improvement.

The operation costs have room for improvement. 

I have been using UiPath for over four years.

UiPath is a stable solution.

We haven't encountered any scaling issues, and UiPath is theoretically scalable for up to 10,000 bots. We've successfully implemented over 100 use cases for a large client with multiple subsidiaries, receiving no complaints.

The technical support is good.

Positive

The initial setup is straightforward and UiPath worked with us for every deployment.

We implemented UiPath for our clients in-house.

We evaluated Blue Prism and Automation Anywhere. Blue Prism and Automation Anywhere are not as user-friendly as UiPath and they don't have the same user community.

I would rate UiPath a nine out of ten.

Previously, we distinguished between Automation Anywhere and UiPath based on their bundled offerings. Automation Anywhere included category two AI capabilities with their RPA solution, while UiPath focused solely on RPA and didn't have much presence in the AI space at the time. Although UiPath could integrate with other AI vendors, this wasn't a significant interest for our clients.

Most deployments we completed for our clients were central.

I am a mechanical engineer, and I am in charge of seeing various production processes. We have various equipment and systems. Sometimes, they were unmanageable, and we used to experience breakdowns because of poor maintenance or poor management by our staff. That is what prompted us to try automating the systems and making them more efficient. That is why we acquired UiPath, and we have been using it to automate various production and design systems and processes.

UiPath enables us to implement end-to-end automation. It has helped to ensure that there are no machine breakdowns. It helps to ensure that what we are designing and what has been produced is as per the requirements.

We use the AI functionality in our automation programs for specific departments. We specifically use it in sales and finance. Most of the activities deal with data and numbers, so we needed to integrate artificial intelligence into those departments. It is helping us arrange our sales numbers, have our customer data, and maintain our employee information and data.

The AI functionality has enabled us to automate more complex processes in finance, sales, and customer departments. Previously, we used to struggle with the data in terms of breaking down those Excel numbers and the sales data. The AI functionality helps us break it down and understand it much better. Also, AI has helped us make decisions more easily because it helps us collect data and information much faster. These reports are very valuable in our company.

UiPath has enabled us to automate more processes overall. Initially, we planned to use the platform for design and production, but we have moved to customer service and finance, so it has helped us a lot more. There have been improvements in security management, customer service management, and ERP processes.

UiPath has reduced the cost of digital transformation. When you have UiPath, it opens up integration with other third-party platforms, such as customer relationship management platforms and workforce management platforms. It has opened up the way for digital transformation in our company.

UiPath has reduced human error. It serves as a second eye and goes through whatever has been done by our workforce. It helps to detect much faster where the issues are.

UiPath has freed up time. Previously, we used to have two shifts, a day shift and a night shift, but now, for the night shift, it is not a must to have all of the human workforce. Previously, we had 20 people on the day shift and 10 people on the night shift, but now, during the day as well as the night shift, we have 5 people less than before. We are able to assign other duties to these employees, and they are able to work on them. The work that was being done by 10 people can now be done by 5 people and much faster. We are able to assign these employees other activities where we were lagging behind. Overall, time has been freed up in our organization.

UiPath does save us money. When the systems and facilities are running faster, we are able to produce more. We can also serve our clients faster and even reach out to new markets, so it does save money and opens up more avenues to earn more money.

The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner.

Another strong point for acquiring UiPath is the ability to deploy and use it across various organizations operating in various industries. It does not matter whether you are in finance or engineering. You can deploy UiPath without many problems and start automating your operations.

Support maintenance is an improvement area. I understand that UiPath Academy is there to help users understand it better, but it would be better if the support and community were faster in responding to what is requested by clients. Sometimes, it takes quite some time, so a faster response when clients need something would be better.

I have been using UiPath for around four years.

Generally, it is stable, but it also depends on the usage. With any incorrect usage, it can crash.

It is scalable. New versions are coming up, and their teams are very generous with the information. They are very helpful. 

Their support could be faster. Overall, I would rate their support a seven out of ten.

The UiPath Community is helpful in knowing about a problem. When we are looking for new information, we can get the help of the experts and peers at the UiPath Community to get accurate information about the platform.

We also used UiPath Academy initially to get trained on the proper usage of the platform. We only did the initial training there. Our usage has been minimal.

Neutral

We were not using any alternative automation platform.

It was moderate in terms of complexity because we were trying to gather information about the platform, but we were able to link up with the other user communities.

It requires maintenance on our end. We have a team that is trained in the UiPath support and UiPath Academy. They have been checking the overall working levels and ensuring that they reach the required service levels. They also help to scale it up in case there is a new version or upgrade.

We used a UiPath integrator. He addressed our concerns much faster. Overall, we had a team of about five to seven people who were involved in the deployment and active adoption.

We have seen a return on investment because UiPath has made production faster. It has also reduced errors and breakdown times. All these errors and breakdown times used to cost us. We reduced them and the overall stability is rising, indicating that we are realizing our return on investment.

I find its pricing to be okay, but it also depends on the size of the company. Small users and individual users might not be able to exhaust all the features of the platform, but SMEs and large organizations are able to use the platform in a broad manner. They are able to enjoy many more benefits. UiPath needs to come up with a pricing and licensing model that favors small users and individual users.

To new users of UiPath, I would advise liaising with the user community that is closer to them and becoming a member. I would also advise taking advantage of the UiPath support and academy. You need to have a team of experts who can train you firsthand on its usage. If you follow those two steps, you will start reaping the maximum benefits of the product from early on.

In our case, it was not very easy to use UiPath, but it was also not very difficult. With the right team and with the right support from UiPath, you can do it without facing many difficulties, but when you have a team that does not understand it or that has not undergone the training, it will be difficult. With a team that is briefed and knows what it is supposed to do, it is not that difficult.

Overall, I would rate UiPath an eight out of ten.

I am working with a Telecommunication company. I work on the software side and IT infrastructure side for the company. We had an EFT, and we needed to automate some functions. That is the main reason for using UiPath. We are able to do service failure handling, order handling, and other tasks. Currently, there are ten to twelve use cases related to telecommunication, but we are planning to automate most of the systems.

We have not yet used the AI functionality, but we are planning to use it in the next year.

UiPath automation has been helpful for the support team. With the error rate that we had, we could not manage the system. We could not manage the work with the people we had. We had five people on the team. By automating five or six operations, we are operating with two people. The other three people are working in other areas. We also did some automation for operations for the service provisioning team. In that team also, they had some resource issues with two to three people. They are now running operations without any issues. We have also automated use cases related to workflow for the call center back office. We have automated processes related to broadband customer changes. The savings vary from use case to use case. Overall, the support team has replaced five to six members, and the back office team now works with half the team. In some cases, we did not have human resources at all. We automated those processes, and they are functioning without human resources.

UiPath has helped to minimize our on-prem footprint.

UiPath has helped to automate repetitive tasks. Our teams were getting tired because they were doing the same thing. There are also benefits in terms of efficiency because bots can run 24/7.

UiPath has also helped with accuracy. We have 100% accuracy.

UiPath has reduced human error. We are not manually entering the values. They are coming directly from Excel. There are no misunderstanding issues. Bots only do what they are instructed or programmed to do.

UiPath has freed up 50% to 60% of the time of our staff.

Its integration is valuable, and it is very easy to use. I could do self-study and get started with the Community edition of UiPath. I have tried Blue Prism and Automation Anywhere. When I compare UiPath with these solutions, UiPath is easier to use. There is also a lot of community support. I have taken a lot of support from the UiPath Community. UiPath has a very good community, so I feel it is very easy.

There were one or two bugs, but they have already been fixed. At the functional level, UiPath is almost perfect. The only area for improvement would be the ability to use code. In Blue Prism and other tools, we can write the code, whereas UiPath is drag-and-drop, so sometimes we have limitations when it comes to implementation.

I have been using UiPath since 2020. It has been almost three years.

We have had some issues with the Community version, but in the licensed version, we have not had any issues. I would rate it a nine out of ten in terms of stability.

It is scalable. We started with one attended bot and one unattended bot, and now, we have three attended bots and three unattended bots. If we increase the number of projects, we can get a new license and deploy the bots. It is very scalable.

If we are not using a license, we can remove that license in the next year, but that has not happened. Every day, we are increasing the processes.

UiPath has a good community. If we have a problem, we can resolve almost all of our problems through the information available on the Internet. The design part is simple, and we have to design the system as the requirement but during the implementation, if we need it, we can get help from the community.

I have also used UiPath Academy. They provide a good foundation. We can learn the basic things about Excel automation and other functions. They cover the user cases for implementation. I have followed many things, and it has been a good support for me.

Positive

I have worked with Blue Prism and Automation Anywhere. Both Automation Anywhere and Blue Prism are complex, whereas UiPath is very simple. It is easy to learn. A beginner can easily and quickly work with UiPath, whereas it takes time to work with Blue Prism. UiPath is easy, and we can quickly learn UiPath. Its learning curve is low.

UiPath has a huge community. The community support is less with other tools.

We have had on-premises and cloud deployments. Currently, we are using the cloud one. The initial deployment took one or two days. It was not that difficult. The implementation of a use case takes one to two months.

In terms of maintenance, we need to maintain our infrastructure and bots. There may be some issues with the bots, and we need to monitor whether the functionalities are completed or not. 

Its price is reasonable. UiPath's licensing is not a problem for us because we are a big company, but for small companies that need automation, it is difficult to afford. I am from Sri Lanka, and in our country, SMBs do not invest this amount of money into licensing. For a big company, it is not an issue. 

Currently, we have five to six bots, and we are planning to increase them every year. It would be nice to have a version that has fewer features and a lower price.

UiPath is one of the best tools I have used. I have worked on Java and most web services technologies. Robotic process automation is one of the best technologies I have come across.

I would rate UiPath a nine out of ten.

I automated the use cases related to medical processes such as posting the payments, downloading the files from the portal, and claiming medicals.

It is easy to create automation, and it is also easy to test for your test case. If you want to go live with a process, that is easy. You can publish the package from UiPath Studio, and in Orchestrator, you can see if the bot is working fine or not in the unattended mode. If the bot is not working fine and continuously throwing an error, you can stop it from your side. You do not have to log in and stop the bot manually.

One of the projects where UiPath has been beneficial is related to payment posting. It is a weekly process that we run on Friday or Saturday. There are about 1,500 records. Before automating it, we could handle 150 to 200 records per day. It took about 20 days to develop the bot, and the testing took two to three hours. After ensuring everything is fine and publishing it, in 10 hours, we are able to post all the records we have. It takes 15 seconds to post one record. We have developed this automation for one client who has multiple clients. We created a master config for that and changed the credentials and the input file. This way the bot processes one client and posts everything, and then the second client and posts everything. It will continuously run every day.

We also used Computer Vision automation for one of the projects, and we also have automation that gets triggered based on a real-time event. For example, on receiving a client email, the bot runs and does the required task.

As compared to other tools, UiPath is more specific. If you need to develop something specific and publish it, UiPath is very helpful for that.

Another valuable feature of UiPath is the training. Those who do not have a programming background and want to understand how UiPath works can go to the UiPath portal to get free training. They can train themselves as a business analyst, a developer, or an automation developer. The training system is good.

The development and practical aspects are also good. When you get a project and you start working with UiPath, you need to buy all the licenses, but you can also develop some processes without buying a license for demo or testing purposes. You can show it to your manager without buying the license.

In advanced features, there is a feature called Document Understanding, which is helpful for scraping the required data from a PDF.

UiPath Academy is very simple. You do not need any guidance on how to use it. After you log in, you get training based on your role, such as whether you are a developer, solution architect, analyst, or delivery manager. You go to the training section accordingly, which not only has text or PDF but also some videos and practical scenarios. They provide some dummy files as well that you can implement in your system. You can use them to see if it is working or not.

The UiPath forum or community is also there. If you have some questions, people will help you with that. Someone will definitely reply to you, and you will get a solution.

Some kind of code repository would be good. Other than that, everything is fine in UiPath. They improve it every quarter and bring something new.

I have been using this solution for three years.

It is a stable product. In the last year, I have not found any kind of issue or server error. I did not have any issues where the server was down, so you can rely on UiPath.

It is scalable. UiPath provides all kinds of solutions. Based on that, you need to build your project and diagram. You can then start the job immediately.

We are in the healthcare business. My client has about 5,000 members, but over the past year, we have deployed about 25 processes along with 30 payment posting processes. We have five developers.

You can buy licenses depending on the number of bots that you have. If you have 10 bots, you do not have to buy 10 licenses. You can buy one license and insert that one license to run the bots one by one. You can buy as many licenses based on your convenience.

When you have a licensed version, you can raise a ticket in case you have any issues. They usually respond within 24 hours, but they can also take two to three days.

We were facing an issue with the Computer Vision process for 20 days, and we were not able to find a solution. We raised a ticket with UiPath. They connected with me in two or three days. They monitored all the things and recommended the changes. After making the changes, everything worked fine.

I would rate them an eight out of ten because they should give an immediate resolution for any production-related issues. They should have connected immediately after we created the ticket, but they connected after two to three days, so we lost the money for two to three days.

Positive

I have only used two or three RPA tools. As compared to Power Automate and Blue Prism, UiPath is the best. The cost of Power Automate is a little bit low in comparison to UiPath, but Power Automate does not have flexibility. If you have a large project, go with your UiPath, and if you have a small project, you can go with Power Automate.

UiPath is also good when you have use cases where you need to save your portal credentials or FTP credentials. You can easily use the features of UiPath Orchestrator for that, whereas, with Power Automate, there is no way to save your credentials. You need to save them somewhere else, such as in a text file or an Excel file, which is not secure because if someone opens the file, they can see the credentials. In the case of UiPath, they can see only the username, not the password. This kind of protection is there.

UiPath provides two options: One is a cloud-based Orchestrator and the other one is an on-premises Orchestrator. For safety purposes, most of the companies are not using the cloud-based Orchestrator. They are using the on-premises Orchestrator, but you need to set up your database and connect it with Orchestrator. This way, all the things that you have done at the project level are stored in your database. UiPath does not take any responsibility for that. If you do not have a database and you want to run a process smoothly, you can go for the cloud one.

My current project is on the cloud because they did not want to install their own database and set up all the things. It was better to use the cloud option because they did not need to install anything on the system.

The deployment probably takes one to three days. When you buy your license and connect with them, they will guide you on how to set up things. It is easy for me because I have been using it for the last three years.

We calculate ROI every month end to see how much we have saved. For example, if we have a bot for downloading four files, we do not need to redevelop it for another client. With a few modifications, we can use the same bot, which saves money.

In comparison to Power Automate, UiPath's price is a little bit high. 

The Community edition of UiPath Studio is free. If you want to learn something or develop a process, you can install the Community edition of UiPath Studio. If you buy a license for UiPath Studio, the updates do not happen automatically, whereas, in the Community edition of UiPath, all the things are updated automatically. Once you log in yourself, after every four months or five months, when there is an update, it will automatically update itself, but if you buy the licensed version, it will not update immediately. It will not impact your project.

It is better to use automation. Nowadays, every company is adopting automation. I would recommend choosing an RPA tool based on your requirements. I have not used Blue Prism or Automation Anywhere much, so I cannot compare it with them. However, UiPath is better than Power Automate. Based on my discussions with other people who use other RPA solutions, it seems UiPath is the best. With separate components such as UiPath Studio and UiPath Orchestrator, you do not mix up things, so you can clearly do your job.

I would rate UiPath a nine out of ten because I have not had any disappointment from using UiPath Studio and UiPath Orchestrator. None of the jobs that I have built so far have failed.

UiPath fills the gaps; it's a type of bridge between daily tasks and end-users. For example, on a daily basis, a user may need to prepare and send a report on time. There are many tasks like that on a daily basis that are boring if you are doing them continuously. UiPath can act smartly, eliminate human involvement, and capture everything.

If you have a meeting but also want to prepare a report, a robot can do it on your behalf and do so with zero errors. Whatever we program it to do is what it will do. It reduces human error by more than 90 percent.

And talking about digital transformation, I have worked with a lot of the taxation forms in the APAC region, Indonesia, and the Philippines, and these forms are a bit tricky and a challenge. The new digital product they brought in is very nice and is able to crack them and capture all the necessary data from those forms. It's pretty cool, using the AI.

UiPath also reduces the time people spend on tasks. I'm working with a client whose only KPI is the time things take, and the dashboard is showing automation is saving 90 percent of human time with UiPath.

Some organizations have an exact ditto—a mirror environment set up between their production and UAT environments. But a few organizations are not like this. Their UATs slightly deviate from the production environment. In this scenario, we have what we call PAT, production acceptance testing, before things are moved to production. UiPath overcomes the challenges of that. It enables you to easily update any changes between these environments. That will not take much time for the developer. Selectors play a major, vital role in automation, and if a selector is changed from one environment to another, it is not that hard to update it. It's very easy, actually, meaning you can do it in less time.

It's a no-code platform. You don't need to have in-depth coding knowledge, which means people can adopt it and move forward with it. It's very convenient to use. If you are interested in learning new things, UiPath is an open platform that you can play around with however you want. And there are a lot of roles, not only as a developer but other roles as well.

Also, if an organization has more than 50 processes and you want to monitor them at the end of the day, there is a very good dashboard called Orchestrator. It will show you a report on process status, success or failure. If it failed, it will show you the exact reason. It's good to have this kind of dashboard in your life.

For financial payments, for example, at the end of the day, humans are smarter than a robot. Only humans know the scenarios that decide whether we can make a payment or not. So humans fill this gap at a certain point in time. UiPath has introduced a product called Action Center. With this product, a robot will process all the payments, and then it will ask permission through Action Center for whether it can proceed or not. If they press OK or approve something, the robot will continue. Otherwise, it will not. It's end-to-end automation.

When we recruit any new employees, we first suggest that they sign in to the UiPath Academy and go through the courses. One of the good things I like about it is that they keep updating it. Whenever there are new features, they are immediately reflected in the Academy. It gives you detailed information, both text and video. And at the end of the module, they check your knowledge, what you have learned from it. They also have certifications, such as UiPath for developers, associates, and business analysts. They want to encourage the community to use the Academy. I recently received my UiPath certification, which is a bit harder than other certifications. You have to have in-depth knowledge to get it. Overall, the Academy is good.

I have gone through all the new AI features. They say the robot is able to smartly create the body of an email based on your content. I have already done some testing on that, and it worked fine. It's pretty cool.

Whenever they release a new version, there are some bugs. They should strengthen their testing team to avoid these errors and not release the product to the market with bugs. They do release patches, but they should take their time. Their target is to release a new update quarterly. I would suggest they take an extra 15 days to do proper testing and then release. As a developer, I see a lot of Activities have bugs.

I have been using UiPath for almost six years.

The stability is an eight out of 10.

The scalability is a nine out of 10.

Their technical support is very fast. I have created a few tickets for license-related bugs, and they have replied fast. Their support is good.

Positive

Deployment takes three to four days, generally. They will say it takes hours, but every organization is different in terms of its IT security policies, et cetera. It takes some time.

There isn't any separate maintenance required for the solutions. A robot will just keep on working. All you need is a good backup system.

ROI may differ from company to company. Some think about human resources, and some think about money. But I have seen ROI in all these ways. It saves you a lot of time and money as well. If you have an employee that was responsible for a process, they can now spend that time on other tasks.

There are a lot of automation tools in the market, such as Power Automate, but UiPath is number one right now. Initially, we started with it for automation purposes, but they have released many other products as well. Day by day, it's getting bigger.

I have worked with other tools as well, but in a complex situation, such as HR-related processes, where there are mathematical calculations, it's those calculations that are a challenge for users as well as developers. But UiPath will come up with a very good way to do a lot of arithmetical calculations. That makes it very easy to finish a complex process. With other tools, it may take some time. As a developer, UiPath is easier.

There are a lot of pros and cons when you're comparing one product to another. One important difference is robot speed. Power Automate works much faster than UiPath. When I develop, I can see a difference in the time it takes. This is something for UiPath to think about. And the pricing, of course. People say the robot license for UiPath is costly. Power Automate provides a very cheap rate, like $50 per month. UiPath is an annual subscription, but with Power Automate you can pay monthly as well. UiPath doesn't have that option.

If you have a very simple task, you can achieve it very quickly with UiPath. But complex tasks can also be achieved very easily. If you have good developers and they have the knowledge, they can easily crack more difficult tasks. I have worked on a lot of calculation-type tasks, Excel-based complex applications. We do well with this solution.

My advice is to go ahead and install it. As long as you're ready to invest in the product, it will give you better results. But go with the option of a proper project management team as well as developers. With that kind of team, you will see value for your money. The product is good, but you should have the proper people.

I use UiPath for a variety of tasks, including automating user interfaces, processing documents, utilizing process mining, performing test automation, and even handling natural language processing.

It contributed to revenue growth by enabling us to maintain a consistent headcount and resource level while expanding our business.

Unattended automation, particularly in the realm of UI automation, is the most valuable aspect. 

Its ability to swiftly create automation in UiPath Studio is highly beneficial. It's highly effective in pinpointing areas within the organization where assistance is required.

There are several areas where I see room for improvement in the tool. One of these areas would be a more solutions-oriented pricing structure. This is because the platform requires a multitude of building blocks even for the simplest use cases and when dealing with newer clients, this can be challenging. One area where I'd appreciate additional or new features is in the realm of insights.

I have been using UiPath for seven years.

It offers good stability features with minor bugs from time to time.

When it comes to scalability, UiPath exhibits a high degree of proficiency.

The customer support is quite commendable and we often make use of TAM when needed. I would rate it around an eight out of ten because there is room for improvement.

Positive

I've previously used a variety of automation tools, including Blue Prism, OpenSpan, Automation Anywhere, WorkFusion, and Microsoft Power Automate.

The initial setup was straightforward.

I collaborated with my IT teams to establish high-availability virtual machines in Azure, whether on-premises or in a semi-private environment. I also partnered with my security team to formulate our digital worker strategy, which essentially involved managing identities, and I integrated all these components into a cohesive system.

It comes with a high cost, but the value it delivers justifies the expense.

We conducted evaluations of various automation platforms, including Automation Anywhere, Kofax, Pega, and Blue Prism. There were several notable distinctions. Firstly, UiPath stood out because it offered a free starting point, which was not the case with the others. Secondly, UiPath's integration with Visual Studio was more seamless compared to the other platforms. Their open and free-for-all community is an enormous advantage.

My advice would be to keep your problem-solving approach simple and avoid the urge to plan every detail. One common issue I've observed is people tend to overcomplicate the deployment, strategy, and overall decision-making process when adopting a new software platform. Instead, I'd recommend that if you can identify one or two use cases where the tool's benefits outweigh its costs, you have a solid starting point. Keep it straightforward, and you'll be on the right track. 

Overall, I would rate it ten out of ten.