UiPath Platform Reviews

We use it for handling processes that involve human effort savings. We are currently focusing on processes and problems that our users are facing in their day-to-day activities. It is used for the automation of business problems that are repetitive and error-oriented with a huge number of users working on them. We list down a set of processes where users are spending a lot of time, then we verify whether the use case is valid for automation using RPA. Once that is complete, we start programming the bot based on the requirements given by the user. We try to mimic each and every action performed by a human being by using UiPath Studio. It replicates what a human being does.

In terms of setup, the development happens in Studio that's on-premise, but the deployment of the robots is done on the cloud. They have their own cloud service called Orchestrator. UiPath hosts that, and it is available at cloud.uipath.com. It is basically the UiPath Cloud. The interface is completely handled by UiPath.

The biggest benefit is that before implementing automation, the users were spending a lot of time doing mundane and manual activities. Implementing the robotic process automation for processes that they were involved in helped them to avoid doing these manual activities and focus on more value-added processes. On the whole, it has helped the users to spend their time more wisely and also get more benefits for the same time spent. It helps us to improve user satisfaction by improving their working methodology because they are only doing things that are value-adding.

We are automating all the manual activities that can be successfully handled by the robots. So, the users are really happy, and we are getting good feedback from the users in terms of time savings. We are also achieving 100% accuracy in the output, which was not the case when the users were performing these actions. When they were performing the actions, the users had to validate the outputs, and the outputs were not as per the requirement. There used to be an error rate of at least 10% to 15%, but with automation, the error rate has been reduced to zero. So, the removal of manual activity and the reduction of the error rate to zero are two of the main benefits.

We are using it in our finance operations for our accounts payable process to process invoices. For this process, we were receiving invoices at a rate of more than 50 per day, and having humans perform those actions was not sustainable in the long run. So, we developed a robot that would automatically process invoices that we received through email. It extracts and updates the data into our ERP, and then, it sends an email to the users telling them that the invoice has been received, verified, and uploaded into our ERP. Now, we have a process that saves approximately two hours for five or more users on a daily basis. At an annual rate, we can save approximately 10,000 hours. We develop the bot in UiPath Studio and then deploy it in cloud Orchestrator via an unattended bot, which is a bot that runs on a predefined schedule. We have a particular time when invoices arrive in our inboxes. We set the robot to run at that particular time, and then the robot is able to process those invoices and proceed to the next action.

We focus only on processes that can be automated end-to-end, completely eliminating human activity. UiPath is flexible, and it allows us to build robots that prevent human intervention right from the start and all the way to the end. Then, we are able to deploy it on the cloud by using the Orchestrator solution. From start to finish, we have completely eliminated human effort, supporting our mission of end-to-end automation. For process analysis, we use a UiPath tool called Task Capture to understand the business case and draw a flow diagram for the steps involved in a process. UiPath has all the solutions required to implement end-to-end automation, and we are successfully using them for all our business problems.

This end-to-end coverage is important. Basically, we select processes where we can avoid human intervention. End-to-end automation is one of the key KPIs that we check before we even start automating a process. It is the first thing that we look for because we prefer no human intervention at all, be it for any kind of input, validating the output, or checking the logs of a process. All of these are predetermined and handled by the robot.

It is cloud-based. So, we do not have any infrastructure costs for maintaining the servers, etc. That is a big advantage. Also, Studio updates for development are pushed automatically. We receive the updates and just click on them, and Studio is updated. Overall, it saves a lot of time for the IT team because there isn't any involvement from IT resources after we deploy or install Studio on our system. From there on, there is literally no involvement of the IT department. That is how beautifully they have designed the tool for the updates as well as overall maintenance.

We went for the cloud to avoid any on-premises server costs that we might need to take care of on a recurring basis. The cloud was a big advantage for us. We are able to save approximately 15 lakh Indian Rupees, which would be $10,000 to $15,000, by not going for the on-premises setup. We were able to save that sort of investment in server costs by going for a cloud-based tool.

We were able to synthesize the value of this solution right from the inception. As soon as we deployed the bots, we were getting actual analytics for the run rate of the process and the total time of bot execution. Indirectly, the time during which the bot executes is literally the time that is saved from human effort. We get proper metrics of the time being saved by using Orchestrator. The other important thing is logs. In case a process fails, from the logs, we are able to derive insights about when exactly a process is failing. We are then able to develop a solution to handle these failures and re-implement them. So, overall the cloud solution gives us insights. It adds value to even developers' time by giving us an overall metric of the time saved as well as utilizing the logs for insights about the process runtime, et cetera. Overall, the cloud functionality is a great value addition.

It affects our ability to scale up automation. When we develop and deploy a process, other users in different departments take a look at the processes, and they are getting confident about the fact that this can solve their problems. We have been receiving requirements, and in that way, we are able to scale up the automation. On top of that, we develop the robots in a way that is modular in nature so that when we implement a process, we have reusable components that can be plugged and played into the new process. This improves the speed at which we can automate processes.

It has indirectly brought innovation from the users' perspective and developers' perspective. The users are saving time, and they are getting innovative in their day-to-day activities. In terms of development, we are on a constant learning path. When the vendor releases new software updates, we are able to effectively utilize those and implement them into our processes on an immediate basis, which improves the speed of delivering a process and the quality of output.

We can scale automation without having to pay attention to the infrastructure for doing so. We don't have to be worried about the cost involved with the on-premises setup. It is a cloud-based solution. So, when a requirement comes up and a bot is developed, only then we need to apply for the license and procure a bot. It has been beneficial because we don't need to pay any upfront cost until the bot is developed and ready to be deployed, and because the bots are delivered completely through the software service, that also indirectly proved very beneficial for global deployments and scaling of processes.

Its AI functionality is helpful to learn from the existing use cases and then implement the learnings on the new and upcoming test cases. As a developer, we need not spend any time developing templates for the extraction, etc. The AI module in itself has the capability to understand new forms of data. It can then accordingly extract and plug in the data to our templates without much effort. So, AI functionality has saved a lot of our time in developing a solution as compared to doing it the manual way.

We had one process where we had to use AI functionality, and we were able to eliminate any manual efforts. Previously, we had somebody who was verifying the output of the bot and after that only processing went to the next step, but with AI, we got the confidence that the bot has the ability to complete the action without manual intervention. That is one great example where AI helped to eliminate manual effort and improve the quality of the output.

It has significantly reduced human errors. Bots have quite a high performance rate with minimal or zero errors. The errors only occur because we haven't updated the business case in the bot. Once the business cases are updated in the robot, we do not see any errors. The bots follow all the steps as programmed and do not deviate from the set of rules defined while developing them. This reduction in human error has had a positive impact on users. The users had been feeling more comfortable using the robot output rather than relying on their own output, which sometimes had errors. So, overall the confidence level has improved and the lead time in delivering the output has also improved. The time they were earlier spending on the validation of their output has reduced. 

It has freed a lot of time. We only automate processes where we find huge time savings. We count it as full-time (FT) employee benefits. We only pick processes that have three or four cumulated FT benefits. With automation, we are saving at least three or four hours on a daily basis. This time is being utilized by business users in completing any other backlog work, focusing on other important things, improving their own work skills, etc.

Excel automation is extremely reliable. Excel integration is one of the top features that I have been using. We also have a feature called Document Understanding for processing the PDF format of an invoice by a bot. It has the capability to scan an invoice and then pick out the required fields, such as the name of the vendor, the details of the products being sent, or the cost of the product. There is an AI functionality that allows a user to program the required fields to be extracted, and the bot automatically follows those rules and extracts the data. Therefore, the AI functionality of Document Understanding is another important attribute that I personally like about UiPath.

I also like the Computer Vision functionality, where UiPath provides image processing abilities for robotic process automation. This provides a big advantage because images can be automatically processed without involving any additional tools. With an API, we can automatically link the Computer Vision engine and start extracting and processing images at a quick rate.

UiPath is a low-code platform, or mostly no-code platform, where coding is minimal. We can drag and drop all the required steps and then develop a bot in very less time. I am good at programming, but even a user who doesn't know programming can easily pick up the tool. The ease at which anybody can learn it is quite high. Overall, it is a 10 out of 10 in terms of usability. It is really easy to use with the tutorials that they have in place. Everything about it is quite simple.

We use Orchestrator to keep a track of all the robots that are deployed, monitor the logs, and deploy the robots on the runner machines. We use Orchestrator to upload the bots from Studio to the cloud and then deploy them to runner machines across our virtual machines. Once a bot executes, we get the logs, and if needed, we can monitor them to check that the processes are coming in smoothly. In case of any failures, Orchestrator also has the functionality to re-execute the process. So, we are utilizing the cloud to a greater extent for managing our robots.

The UiPath community is wonderful. It is one of the best communities where we can get a solution for any question that we post in a matter of minutes or hours. Whenever we post a question about any doubt or a bug, someone from the UiPath support team or community replies. Their knowledge is useful for other users who might face the same problem in the future. They have an MVP promotion where if I answer more than 100 questions, they provide us freebies or maybe certification vouchers. That's a good thing that they're doing to grow the community. I'm really enjoying the community members' involvement as well as their support shown during any problems that we face. I have also used Power Automate, and the community support of Power Automate is not that great, but the community of UiPath is very responsive.

It is expensive. Its licensing structure should be improved. They can introduce a license structure where they charge you on a per-minute basis rather than a full upfront payment. 

In UiPath Academy, the certification that they provide at the end of every course can serve as a good motivating factor for somebody who's learning it. That is a good thing, but one of the negatives is that previously, the certification program was free of cost, which helped a lot of developers to become certified developers, but recently, they introduced a paid certification course. I wasn't expecting that move from them. I would like them to go back to their initial certification method which was free of cost.

Sometimes, we do find that the bots misbehave or there are bugs that prevent the bot from executing even when the business cases are completely listed out. It could be that the cloud Orchestrator doesn't send the trigger to the runner systems to start the process because of small internet fluctuation. Sometimes, we find that the processes are killing the execution themselves and going into a halt state without any errors in the program. So, we do see some reliability issues, but these happen once in 20 or 30 instances. They are not on a regular basis. However, when that happens, it does create panic, and we have to immediately rectify it. If they can focus on that, it would be good.

I have been using UiPath for three years.

It is great. We are able to scale at a rate faster than what we had thought of because of the way we are able to develop our processes. UiPath literally automates most of the processes that business users are doing. So far, we haven't had any use cases that cannot be handled with UiPath, which helps in scaling implementation at a faster pace.

We have about a four-member team with analysts as well as developers who work with it, but the developers basically handle all the IT-related tasks. 

We are a manufacturing company, and we have deployed our solutions in almost every department. We have finance, planning, control, human resources, sales, and supply chain. We have 15 to 20 in each of the departments, and they are saving close to three hours individually. Overall, our estimated time savings are upwards of 100,000 hours annually. 

Our current usage of it is 30% to 40%. We still have a lot more potential to tap. We are still on the journey to reach 100% of user involvement where everybody is aware of the process. We are yet to hold the discovery workshops with all the users so that they're aware of the process. Right now, it is limited to a few people within the departments, but its usage will increase with time as we continue to automate processes at this rate.

We use UiPath Academy for the certification or onboarding of new members. When we onboard new members, we tell them to go through the UiPath Academy to get an understanding of the tool. It is free of cost, and it covers all the required modules for becoming an RPA developer. We use it extensively during the initial days as a developer, and over time and with experience, we learn directly from the tool.

They have a very responsive community. Sometimes, within minutes, we get a response to our query. We are quickly able to understand the solution that they provided and implement it. If it is a complicated problem, sometimes, the UiPath moderator from the UiPath company responds to the query and resolves it. If it is not resolved, we can directly contact their customer support. We are enterprise users, and we get quick responses to the queries that we raise. I would rate their support a 9 out of 10.

Positive

In between, we used Power Automate just to see the functionality, but we did not find it as intuitive as UiPath. We gave up on Power Automate, and we are now full-time users of UiPath.

I was around when it was set up. I had personally taken care of the installation. I found it easy and not at all time-consuming. I was done with the process in a couple of hours. In about four or five hours, I was done with the installation and setup of Studio and Orchestrator, listing the licensed accounts, and deployment of the random bots. Everything was completed in a matter of no time. I am not directly related to the IT department. I am just a developer, but I was able to handle it with no external support.

We did it in-house. We only contacted UiPath. They delivered the license keys, and we just keyed in the license keys, and it started working. That's it. Nothing else.

It is lightweight in terms of maintenance. There's no maintenance at all. It automatically handles all the upgrades via the cloud. There are no issues. It requires zero effort from IT.

Overall, you don't have a lot of savings because of expensive licenses. The licenses are quite expensive, and they are not cheap. It saves money but not significantly. However, we are not focusing so much on the monetary benefits. We are focusing more on the quality of output and time savings.

It does reduce the cost of digital transformation, but that happens after a year or two from deployment. Immediate benefits are not evident, but within a period of one to three years, we are able to make a huge amount of savings in terms of time. 

This digital transformation doesn't require expensive or complex application upgrades or IT application support. We didn't have any issues, and we never needed IT to support the UiPath tool. We have been directly using it as it is without making any changes. The impact of this digital transformation on our infrastructure was zero. There were no costs involved. It was used as it is without any changes in the infrastructure.

During the initial two years, we hadn't reached a breakeven point. When the development was going on, we had both costs. On one side, the manual effort was going on, and on the other, there was the licensing cost. So, we didn't have cost savings. After the bot was implemented or after about one and a half years, we were able to receive proper monetary benefits or what we call a breakeven point. So, when we started eliminating human activity, that got converted to cost savings. The accuracy of the process also indirectly improved our customer satisfaction. All in all, we were at a breakeven point, after a two-year period. That would be the general thumb rule for most organizations. So, at an immediate level, we did not receive monetary benefits, but after a period of about two years, we received monetary benefits or savings.

We rely on UiPath Academy for knowledge during the initial days, and it saves a lot of time. We don't have any monetary spending for setting up training because it is available for free. So, we have made some savings. It has saved us time and money, and it has been helpful in getting employees up to speed on the solution.

It is expensive. Every product or component is built separately. All the components have a separate fee. UiPath Studio has a license cost. The cloud has a license cost, and bots have a license cost. These costs are recurring on a yearly basis. So, every product or component has to be licensed for a year, and on expiry, you have to renew it.

Their licensing structure should be improved. The cost of a bot is a lot. It is more expensive as compared to some of the competitors. It is probably $8,000 for an unattended bot. When I did a search on the internet, I found that other vendors offer much better plans. I would like UiPath to introduce some flexibility in the licenses. Instead of a full license, they can maybe introduce a license structure where they charge you on a per-minute basis rather than a full $8,000 upfront payment. If I'm just spending eight hours on the bot, the bot should only be charged for that time. There could be a per-hour rate. A plan like that would be beneficial.

Initially, it will be expensive, and it also won't be as per the initial thoughts that it is going to be a quick solution that saves a lot of time. With time, you can achieve cost savings but not immediately.

We had our eyes on UiPath from the beginning. We did not focus on others.

My advice would be to not use RPA as the only solution. You also have to use other complementing features, such as optical character recognition, so that the overall solution is usable. Just RPA can't solve all the problems.

There should be proper change management to bring awareness about the impact of RPA. A lot of time, people misunderstand and take it in the wrong sense that they might lose their jobs. The fact is that RPA can't automate everything, and skilled people will still be required for doing activities. We can only automate a certain set of manual activities.

I would also advise taking one step at a time. Automate a few solutions, check the user feedback, and then start scaling up rather than immediately scaling up without getting the user feedback.

I would rate UiPath an 8 out of 10. Overall, I have no complaints. Studio, Orchestrator, and all the other tools are top-notch. They are being updated with new features on a daily basis. The product is extremely good, and I have no complaints regarding that, but the license is something they can focus on. They can introduce some innovative plans for procuring the license.

We use the tool for robotic process automation to automate mundane business processes prone to human error.

Some of UiPath's best features are its ability to interact well with applications and its less proneness to errors. It allows us to implement end-to-end automation, which is very important for our organization since we have many time-consuming job runs.

The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring.

We've used the academy courses, which are good for beginners and advanced users. UiPath has sped up digital transformation, allowing quick fixes without building entire new solutions. It reduces human errors by 60-70 percent and saves us around 2500 hours.

UiPath is pretty easy to use for small—and medium-scale automation. However, maintaining the code becomes a bit more difficult when building large-scale, enterprise-level automation. Areas for improvement include versioning for collaborative projects and reporting features currently lacking.

I have been using the product for six years. 

As for stability, I'd rate it as six out of ten. Once a project is built, we face many issues, and we often have to go back to UiPath. So, in my opinion, stability could be improved.

My company has 10-15 users. Based on my experience, I would say UiPath is a scalable solution. I'd rate its scalability around seven or eight out of ten.

The user community for UiPath is great. We can ask about any issues we have on the community forum and usually get them resolved. Regarding technical support, it's amazing that they respond quickly. However, their level one engineer could be better educated on the tool before moving to level two support.

Neutral

We previously used an open-source Java Selenium solution but switched to UiPath for better security and platform capabilities.

We have the tool deployed in the cloud version. The deployment process was straightforward—it was pretty easy, mostly just drag and drop. Because of the number of projects we have, the initial deployment took days to months.

We use UiPath in multiple locations globally, including the US and India. The solution requires maintenance, particularly from a coding perspective.

I'd estimate UiPath has helped us save around 10-15 percent in costs.

UiPath is a pretty expensive tool compared to what the market offers, including open-source alternatives that can do similar things.

Overall, I would recommend UiPath to other users. The main reasons I like it and would recommend it are that it's very user-interactive and its capabilities are really good.

On a scale from one to ten, I'd rate it overall around eight.

The solution is to get requirements over to Jira, then we use it to automate some of the processes. We can automate changes and statuses.

The solution is user-friendly and easy to handle. Anyone can understand it pretty quickly.

The robots are helpful. The orchestrator is easy to operate. 

The UI is simple and easy to understand.

It makes automation very easy. There are some use cases where you need a small amount of coding. It's a very low-code way of automating. That means you don't need much knowledge to start building what you need. Overall, it's easy to learn. You can even Google questions and find solutions to your queries. 

We can make end-to-end automation, even though I might now always use it that way.

The user community is very good. On their own website, you can find a lot of great information.Their documentation allows you to understand it pretty well. There are videos as well. They make it easy to understand and follow along. Seeing it visualized makes things much easier. And if you have any errors, there are many people all over the world that may have already dealt with those, so you can get information to help you adjust. 

Since it's low-code, we saw the benefits of using UiPath very quickly.

We've been able to minimize our on-premises footprint. 

I've used the UiPath Academy. I've been certified. There are lots of videos and you can go through and you can complete any number of certificates. 

When you make automation, you can save a lot of time. Using it, you can reduce your manual output. It helps VAs and managers save time.

The automation saves on manual labor.

They already have a good overview of the product and training. I haven't found anything significantly negative about the product. 

The pricing can be a big factor for a lot of users. It could be reduced to help more companies leverage its automation capabilities. 

I've been using the solution for the past five years. 

The stability is good. We haven't gotten any kinds of errors. 

The scalability is good. 

I've never contacted technical support. 

I've used other RPA tools, such as Automation Anywhere. People do need to have a bit more knowledge about AA before using it. 

The deployment is very easy. There are just some steps you need to follow. We were able to deploy it in three to four hours. We had three people handling the deployment process as well as testing and creating automation. 

There is maintenance if you make any changes to processes. For example, if an endpoint changes, the automation will need to be changed. 

Automation Anywhere may be more widely used than UiPath based on pricing. 

We're UiPath end-users. 

They have a feature called communications mining. However, I haven't used it yet. 

I'd rate the solution eight out of ten.

It's a good tool to start with when exploring RPA automation, and there are many free items available on the UiPath Academy website itself. You just need to log in, and you can get certified and start practicing. You can start practicing with creating your own bot. It's a very easy tool, and very user-friendly. With small, low-code capabilities, a non-technical person can learn it; it just requires small amounts of coding.

My company delivers projects to clients based on their requirements. We use the tool for web and UI automation.

UiPath reduces human error. If you implement the correct logic and exception handling in your code, it's seldom wrong. The solution saves time compared to other tools, especially when you are trying to automate something that's complicated. It simplifies complex processes and makes my work easier. 

I like the Orchestrator and the AI Center. The AI Center has many pre-trained models you can adapt to your requirements. You can train your AI or upload your own model as well. You can use the AI to extract the information from structured or unstructured documents.

UiPath is easy to use and implement. The tool has so many capabilities that we can use without using any code. Everything is there, and it's a low-code solution. We only need to drag and drop the elements and apply the logic.

The UiPath community is helpful. Most of the questions have already been answered on the forum, and you can easily solve your issues there. I've done the UiPath Academy courses. I took the fundamental course and the advanced developer course. I also received an associate developer certification. You can develop a complete understanding of the tool and its capabilities using the Academy. 

UiPath's processing speed is a little slow. That's its only drawback compared to other tools. 

I have used UiPath for about two years.

UiPath is highly stable. 

I have used Microsoft Power Automate and OpenRPA. I believe UiPath is the best because of its capabilities, but I also think Power Automate is nice. Power Automate has robust integration with Microsoft platforms. That's one thing I like about it. 

I found the initial deployment to be difficult, but it became easier once I gained some experience. UiPath doesn't require any maintenance unless there are changes on the website that cause the bot to not work properly. You can find the issue in the error log. 

UiPath is a costly solution. Many of the clients choose another solution after hearing the price. 

I rate UiPath ten out of ten. UiPath is the best tool on the market, but the licensing cost is high and many clients don't have the budget. They prefer other tools like Power Automate, OpenRPA, and Automation Anywhere and all that. Otherwise, it's a great product with more capabilities than the other tools.

We have many use cases. We have used it in finance, HR, IT, business supply chain, insurance, etc.

It is easy to build automation using UiPath. UiPath definitely provides a lot of value to the organization. There is efficiency and effectiveness.

UiPath has helped to minimize our on-prem footprint. It is very important for us.

The AI functionality has given us a lot of flexibility to go to the management and tell them that we can enhance things. Some of the things that they initially thought could not be automated can now be automated.

The AI functionality has enabled us to automate more processes, but it is not an easy process to understand and implement automation. It is relatively new, and it requires a lot of change management.

UiPath speeds up digital transformation and reduces the cost of digital transformation. 

UiPath has reduced human error. There is an 80% reduction. UiPath has also freed up employee time by 80%. 

UiPath has saved costs for our organization by 30%.

The cloud feature is valuable. Automation Hub and AI fabric are also good features.

UiPath Community is good. They answer all the queries.

Their support should be improved. 

Any unnecessary features should be removed. Only the relevant features should be there. There are so many unnecessary features that are not used by the organization. They are offering too many things such as process mining, task mining, communication mining, intelligent documentation, etc. It should be a specialized solution. It should not do everything in this world because the value comes down.

I have been using UiPath for six years.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability. 

It is being used at multiple locations.

Their support is very poor. It is not timely. They sometimes take a lot of time to find resolution.

We do not use UiPath Academy. UiPath Academy courses are good, but nobody on the team is doing the courses through UiPath Academy.

Neutral

I have also worked with Automation Anywhere and Blue Prism. All these tools are good. IQ Bot from Automation Anywhere is very good. It has better features than UiPath, but UiPath is marketed well.

I was involved in its deployment. It is a straightforward process. It took us three months.

It does require maintenance. We have five people for deployment and maintenance.

We have consultants.

We have seen an ROI. It took us five years to see an ROI.

UiPath is expensive.

It is a great tool, and I can help people to implement it.

I would rate UiPath an eight out of ten.

We use UiPath to replace the manual tasks done by humans through automation.

I recently automated a process within our SAP web portal. The bot I developed can extract data from an Excel sheet, which contains a list of approximately 200-300 company codes on average per day. It then processes each transaction by following these steps: Logs in to the SAP web portal, retrieves a company code from the Excel sheet, enters the company code into the SAP web portal, searches for the specific company details, locates the necessary data within the portal, and generates an invoice for the corresponding company code. This automation allows the bot to generate invoices significantly faster than a human operator.

UiPath saves seven minutes per transaction.

Building automation with UiPath is remarkably user-friendly and accessible, even for those with no coding experience. Its drag-and-drop interface and minimal need for coding make it easy to learn and implement, regardless of technical background. This low barrier to entry allows anyone to quickly grasp the fundamentals and build basic automation, making UiPath a great tool for both technical and non-technical users.

UiPath enables end-to-end automation. This not only helps them save costs and reduce processing time but also allows them to work faster and achieve greater efficiency. For example, sales teams can close deals quicker, increasing revenue and market share. Similarly, finance and accounting departments can streamline workflows, boosting accuracy and productivity. With these benefits, it's clear that embracing platforms like UiPath can be a significant step towards growth and development for businesses of all sizes. While there are other competitive tools like Blue Prism and Microsoft Power Automate, UiPath offers a comprehensive suite of automation solutions that cater to a variety of needs.

It offers a valuable User Community forum. This forum serves as a platform for users of any UiPath product to find quick and helpful answers to their questions and concerns. Regardless of their experience level or specific product use, the community actively responds to posted queries. This responsive support is a major advantage for UiPath users, making it easy to obtain solutions and assistance throughout their product journey. On a scale of one to ten, the effectiveness of the UiPath User Community deserves a high rating of nine and a half. Not only is the response time impressive, but the community also provides multiple solutions from diverse users worldwide. This allows us to choose the approach that best fits our needs and preferences. Overall, the User Community forum significantly enhances the UiPath user experience, and its responsiveness earns it high praise.

The UiPath Academy is a valuable resource for anyone new to UiPath. It provides a user-friendly platform where anyone can learn at their own pace through detailed videos. The Academy offers a wide range of courses, from beginner basics to advanced topics, all presented in a step-by-step format. This makes it perfect for anyone eager to learn UiPath and gain the skills they need to automate tasks effectively. By following the courses in the Academy, users can easily grasp the concepts, understand best practices, and even practice their newfound skills.

Human error is a frequent occurrence, and designing processes to deliver the desired results for clients consistently can be prone to human mistakes. UiPath helps eliminate these errors by automating tasks, ensuring accuracy and efficiency.

UiPath helps save time. The bot can complete five times the amount of processes a human can in the same amount of time each day.

UiPath reduces manpower requirements and enhances daily task completion, thereby contributing to cost savings.

UiPath isn't suitable for automating every process. While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention. For instance, document verification in hospitals often involves manual checks like blood pressure measurement, which UiPath can't automate. In such cases, alternative solutions are needed.

I have been using UiPath for five and a half years.

Generally, UiPath is stable. We sometimes encounter servers that crash and we have to transfer the process onto another server but overall the solution is stable.

UiPath is scalable.

The technical support is extremely good. Using the enterprise license ensures we receive a response within the hour. 

Positive

For any product deployment, we utilize dedicated virtual machines. During the proof-of-concept phase, each product is deployed onto a separate VM and scheduled for daily monitoring. A dedicated team oversees all running bots, ensuring smooth operation. Should they encounter any issues, they will flag them to the development team. Upon receiving exception reports, we, the developers, debug the code, fix the problems, and redeploy the code back to production. This iterative process ensures smooth product deployment and maintenance.

While deployment is straightforward for a single knowledgeable person, expediting multiple deployments simultaneously requires additional personnel.

I would rate UiPath a nine out of ten. UiPath is at the top of our list of automation tools because of the ease of use for non-technical users.

While I haven't yet had the opportunity to directly work with generative AI and machine learning features, I'm actively exploring their potential. UiPath has been at the forefront of integrating these advanced functionalities, including machine learning, natural language processing, and even generative AI itself. Their offerings extend beyond core process automation, encompassing process mining, communication analysis, and mining processes in general. Moreover, they're incorporating these capabilities into their educational platform, UiPath Academy. Although I haven't encountered a project requiring these advanced features yet, I'm excited to apply them in future endeavors and leverage their cutting-edge capabilities.

I worry about the potential downsides of overreliance on technology. Like anything in excess, too much technology can be harmful, both to the environment and to society. Just as deepfake videos can damage reputations, unchecked technological advancement can have unforeseen consequences. Therefore, we should approach it cautiously and employ it strategically, not haphazardly. This applies to individual use as well. For example, virtual machines are great tools, but they're not infallible. If a scheduled job on one machine gets stuck due to a technical issue, it can be difficult to diagnose and resolve. In such scenarios, relying solely on technology becomes impractical, and alternative solutions are necessary. Overall, while I recognize the power of automation, I believe moderation and critical thinking are crucial when it comes to integrating technology into our lives and work.

While the UiPath tutorials are extremely helpful for basic automation, some situations require coding knowledge to develop custom logic or fulfill specific client requirements. This is because building any complex logic often involves using syntax from a programming language. Therefore, it's highly recommended for users to learn the basics of a coding language like Java or Python. This foundational knowledge will enable them to understand how syntax works and build logic effectively, making the automation process smoother and more achievable. While UiPath does provide syntax options even for users who don't know a programming language, these methods are limited and may not always deliver the desired outcome. Understanding coding fundamentals allows for greater flexibility and control over the logic, ultimately leading to more robust and customized automation.

We are a partner of UiPath and a system integrator for our clients.

For most clients, we tend to begin by focusing on areas with the highest potential for automation. This typically includes finance, procurement, or HR functions, with the first two being the most common choices. These areas are chosen because their processes are generally stable and repetitive, making them ideal starting points for RPA implementation.

However, our experience doesn't end with just one client. We've had numerous engagements, including with large, multi-company groups. Once one division like the "glass division" successfully implemented RPA, it often sparked interest in other divisions like the pharmaceutical division. Demonstrating a solid proof of concept makes it easier to scale the technology to diverse use cases across the organization.

Ultimately, overcoming the initial hesitation and showcasing the tool's benefits is crucial. Once the value becomes apparent, a shift often occurs, transitioning from a client-driven demand to a proactive push from various departments eager to eliminate tedious manual tasks.

While we haven't encountered any major technical roadblocks, understanding the potential for automation has been the primary challenge for users. Initially, we also faced some learning curve hurdles during the first few projects. However, as our internal expertise matured, approximately 80 to 90 percent of use cases have been implemented smoothly with minimal or no support from UiPath. It's clear that effectively identifying tasks suitable for automation versus those requiring human intervention has been the key hurdle. From a purely technical standpoint, the capabilities have been readily achievable.

While UiPath facilitates end-to-end automation, its feasibility heavily relies on the specific use case and associated tuning costs. The decision to automate isn't solely driven by cost reduction, but also by the number of tedious tasks it can alleviate for employees. Clients are often eager to free their workforce from such repetitive drudgery, especially if the task is long-standing and well-defined. In these scenarios, full automation often presents a compelling value proposition.

The UiPath user community exists on two levels. First, there's the general UiPath user community, managed by UiPath itself. This broader community offers a valuable resource for learning, sharing experiences, and finding solutions. Second, once a UiPath instance is set up within a specific client's environment, a smaller user community emerges within that client's organization. While this internal community may seem less significant, its role in supporting individual users in tackling automation challenges is crucial. By sharing their experiences and overcoming difficulties, these internal user communities can act as "roll cages" for individual functions, providing guidance and support regardless of the specific challenges encountered.

Initially, our focus was solely on on-premise solutions. In fact, up until last year, I hadn't encountered a single client who had implemented their RPA solution on the cloud. This was primarily because we catered to a mainly small business clientele. However, the landscape has shifted significantly, with more and more cloud-native solutions emerging. This shift has been driven, in part, by the cost-effectiveness of cloud-based options. One of the major roadblocks to cloud adoption in the past was the pricing of the orchestrator. While it might be suitable for supporting large client bases with thousands of users, it wasn't cost-effective for smaller businesses with only 100-200 users. Fortunately, UiPath has introduced a new approach, allowing us to purchase orchestrator instances tailored to specific user base needs. This, combined with the inherent benefits of a cloud-based platform, has made the cloud a much more attractive option compared to 2019. In conclusion, cloud computing is now a critical factor in the RPA landscape, and the adoption of cloud-based solutions has become significantly easier. This shift has opened up new opportunities for businesses of all sizes to leverage the benefits of RPA technology.

We started with five or six people trained online by UiPath and the different certification programs available in the UiPath Academy courses were helpful.

UiPath has helped to drastically reduce human error to almost zero by automating all the structured data that used to be done manually by people. This has improved the quality of work for our clients.

UiPath has helped free up employee time. Previously, we analyzed each potential use case to determine its priority. Before committing to a specific case, we built a business case to assess its potential benefits. This involved analyzing how much time automation could save, the associated cost savings, and the number of transactions it could automate. We performed this analysis during the design and assessment phases of our workflow. Following this process, we would gather the data and present it to management for approval before moving forward with automation. The amount of time saved depends on the individual use cases but they are significant. What used to take hours now takes seconds.

UiPath has delivered cost savings for our clients' organizations, not through mere implementation, but through thorough assessment. We start by demonstrating the technology's value through small-scale projects, then scale up. At this point, we gather a list of potential use cases, identify the number of users who could benefit, and pinpoint the manual tasks ripe for automation. Only then, with a business case in hand, do we proceed with full implementation. This careful approach ensures that when use cases are deployed, they translate into meaningful time savings and reduced manual workload. As a result, our clients typically see cost savings in staff reductions of at least 30 percent.

UiPath is an efficient and user-friendly tool. It allows us to record and capture actions, which it then translates into underlying code. This makes development incredibly fast. The centralized orchestration feature is also a major advantage.

Clients are often convinced by its features and marketing. In some cases, when competing with Blue Prism and Automation Anywhere, UiPath has won out due to its faster time to market. This was especially true during the early days of RPA when clients were still experimenting and wanted to try multiple vendors. UiPath's flexibility and strong support, both during evaluation and implementation, were also key factors in its success.

We sometimes use the AI functionality mainly for document scanning but at the time it was poor and had room for improvement.

The operation costs have room for improvement. 

I have been using UiPath for over four years.

UiPath is a stable solution.

We haven't encountered any scaling issues, and UiPath is theoretically scalable for up to 10,000 bots. We've successfully implemented over 100 use cases for a large client with multiple subsidiaries, receiving no complaints.

The technical support is good.

Positive

The initial setup is straightforward and UiPath worked with us for every deployment.

We implemented UiPath for our clients in-house.

We evaluated Blue Prism and Automation Anywhere. Blue Prism and Automation Anywhere are not as user-friendly as UiPath and they don't have the same user community.

I would rate UiPath a nine out of ten.

Previously, we distinguished between Automation Anywhere and UiPath based on their bundled offerings. Automation Anywhere included category two AI capabilities with their RPA solution, while UiPath focused solely on RPA and didn't have much presence in the AI space at the time. Although UiPath could integrate with other AI vendors, this wasn't a significant interest for our clients.

Most deployments we completed for our clients were central.

I am a mechanical engineer, and I am in charge of seeing various production processes. We have various equipment and systems. Sometimes, they were unmanageable, and we used to experience breakdowns because of poor maintenance or poor management by our staff. That is what prompted us to try automating the systems and making them more efficient. That is why we acquired UiPath, and we have been using it to automate various production and design systems and processes.

UiPath enables us to implement end-to-end automation. It has helped to ensure that there are no machine breakdowns. It helps to ensure that what we are designing and what has been produced is as per the requirements.

We use the AI functionality in our automation programs for specific departments. We specifically use it in sales and finance. Most of the activities deal with data and numbers, so we needed to integrate artificial intelligence into those departments. It is helping us arrange our sales numbers, have our customer data, and maintain our employee information and data.

The AI functionality has enabled us to automate more complex processes in finance, sales, and customer departments. Previously, we used to struggle with the data in terms of breaking down those Excel numbers and the sales data. The AI functionality helps us break it down and understand it much better. Also, AI has helped us make decisions more easily because it helps us collect data and information much faster. These reports are very valuable in our company.

UiPath has enabled us to automate more processes overall. Initially, we planned to use the platform for design and production, but we have moved to customer service and finance, so it has helped us a lot more. There have been improvements in security management, customer service management, and ERP processes.

UiPath has reduced the cost of digital transformation. When you have UiPath, it opens up integration with other third-party platforms, such as customer relationship management platforms and workforce management platforms. It has opened up the way for digital transformation in our company.

UiPath has reduced human error. It serves as a second eye and goes through whatever has been done by our workforce. It helps to detect much faster where the issues are.

UiPath has freed up time. Previously, we used to have two shifts, a day shift and a night shift, but now, for the night shift, it is not a must to have all of the human workforce. Previously, we had 20 people on the day shift and 10 people on the night shift, but now, during the day as well as the night shift, we have 5 people less than before. We are able to assign other duties to these employees, and they are able to work on them. The work that was being done by 10 people can now be done by 5 people and much faster. We are able to assign these employees other activities where we were lagging behind. Overall, time has been freed up in our organization.

UiPath does save us money. When the systems and facilities are running faster, we are able to produce more. We can also serve our clients faster and even reach out to new markets, so it does save money and opens up more avenues to earn more money.

The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner.

Another strong point for acquiring UiPath is the ability to deploy and use it across various organizations operating in various industries. It does not matter whether you are in finance or engineering. You can deploy UiPath without many problems and start automating your operations.

Support maintenance is an improvement area. I understand that UiPath Academy is there to help users understand it better, but it would be better if the support and community were faster in responding to what is requested by clients. Sometimes, it takes quite some time, so a faster response when clients need something would be better.

I have been using UiPath for around four years.

Generally, it is stable, but it also depends on the usage. With any incorrect usage, it can crash.

It is scalable. New versions are coming up, and their teams are very generous with the information. They are very helpful. 

Their support could be faster. Overall, I would rate their support a seven out of ten.

The UiPath Community is helpful in knowing about a problem. When we are looking for new information, we can get the help of the experts and peers at the UiPath Community to get accurate information about the platform.

We also used UiPath Academy initially to get trained on the proper usage of the platform. We only did the initial training there. Our usage has been minimal.

Neutral

We were not using any alternative automation platform.

It was moderate in terms of complexity because we were trying to gather information about the platform, but we were able to link up with the other user communities.

It requires maintenance on our end. We have a team that is trained in the UiPath support and UiPath Academy. They have been checking the overall working levels and ensuring that they reach the required service levels. They also help to scale it up in case there is a new version or upgrade.

We used a UiPath integrator. He addressed our concerns much faster. Overall, we had a team of about five to seven people who were involved in the deployment and active adoption.

We have seen a return on investment because UiPath has made production faster. It has also reduced errors and breakdown times. All these errors and breakdown times used to cost us. We reduced them and the overall stability is rising, indicating that we are realizing our return on investment.

I find its pricing to be okay, but it also depends on the size of the company. Small users and individual users might not be able to exhaust all the features of the platform, but SMEs and large organizations are able to use the platform in a broad manner. They are able to enjoy many more benefits. UiPath needs to come up with a pricing and licensing model that favors small users and individual users.

To new users of UiPath, I would advise liaising with the user community that is closer to them and becoming a member. I would also advise taking advantage of the UiPath support and academy. You need to have a team of experts who can train you firsthand on its usage. If you follow those two steps, you will start reaping the maximum benefits of the product from early on.

In our case, it was not very easy to use UiPath, but it was also not very difficult. With the right team and with the right support from UiPath, you can do it without facing many difficulties, but when you have a team that does not understand it or that has not undergone the training, it will be difficult. With a team that is briefed and knows what it is supposed to do, it is not that difficult.

Overall, I would rate UiPath an eight out of ten.