I developed several use cases using UiPath. One involved website scraping, where I extracted data like temperature, humidity, and pressure for various cities from a specific website and displayed it in an Excel sheet. This was a small project, but my main focus was a prototype for a client: digital marketing automation. Using UiPath, I created an automation to automatically post articles on different social media platforms.
RPA developer at a tech services company with 51-200 employees
Helps improve operational efficiency, save costs, and reduce human error
Pros and Cons
- "UiPath's interface element identification is arguably more reliable than Automation Anywhere's."
- "One area that could be improved is how we access the UiPath Academy courses."
What is our primary use case?
How has it helped my organization?
UiPath has certainly improved our operational efficiency. My prototype adheres to its principles. UiPath has a sheer number of functionalities and features in UiPath. While these are beneficial, considering operational efficiency, UiPath excels thanks to its modularity. It's comprised of distinct components like Orchestrate, robots, and studios. This breakdown allows each component to function independently, increasing work flexibility and ease of use.
I would rate the ease of building automation using UiPath an eight out of ten with ten being the easiest.
I would rate the UiPath User Community ten out of ten. It is the best community I have used.
I'm taking advantage of the UiPath Academy courses and find them helpful.
UiPath helps to speed up our digital transformation and reduce costs.
Automation through UiPath helps reduce 80 to 90 percent of human errors.
What is most valuable?
The UiPath User Community is the best feature. We can find a solution to all of our issues there.
UiPath's interface element identification is arguably more reliable than Automation Anywhere's. This is because it utilizes an element descriptor method, which essentially locates "anchors" within the target element, not just relying on its absolute position. In simpler terms, it seeks a stable reference point within the element itself, even if its overall position on the screen shifts. As a result, changes to the website's UI are less likely to break our automation, as the code doesn't depend solely on the element's position. Additionally, UiPath offers a wider range of app integrations and features compared to Automation Anywhere or Blue Prism, making it more versatile for different automation needs.
Logging is also valuable. We can see any system, business, or technical errors.
What needs improvement?
One area that could be improved is how we access the UiPath Academy courses. While it's fantastic that each course provides an assignment, it would be more convenient if we could view the solutions directly within the platform rather than downloading them each time and opening them in our individual UiPath Studio applications. Ideally, there would be an interface integrated into the course platform itself where we could access and review the solutions directly within the browser. This would save time and streamline the learning process.
In Automation Anywhere, each line of code is displayed in a list view, offering clearer visibility. In contrast, UiPath condenses everything into a boxed view or flowchart, which can become cumbersome when dealing with numerous intricate conditions. Pinpointing specific segments for modification within such a condensed format proves challenging. Therefore, UiPath's UI design could benefit from an overhaul to enhance clarity and ease of navigation, especially for managing complex workflows.
Buyer's Guide
UiPath Platform
May 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,838 professionals have used our research since 2012.
For how long have I used the solution?
I have been using UiPath for one year.
What do I think about the stability of the solution?
I rate the stability of UiPath an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of UiPath a nine out of ten.
Which solution did I use previously and why did I switch?
I find Automation Anywhere to be more user-friendly for newcomers.
While I have more experience with Automation Anywhere, and it's where I've worked more extensively, UiPath is currently the market leader in the field. This prompts me to explore what's behind its success and delve deeper into learning UiPath. There must be compelling reasons why it holds the top position.
What's my experience with pricing, setup cost, and licensing?
UiPath is more expensive than Automation Anywhere.
What other advice do I have?
I would rate UiPath nine out of ten.
I recommend UiPath as the leading RPA technology, considering the current market trends.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Technology Advisory Team Lead (RPA) at Ernst & Young
Reduces errors, streamlines manual tasks, and is easy to use
Pros and Cons
- "It's made it easier to do development and create accurate products for the customers."
- "They could add enhancements in AI technology that could be helpful for everyday developers."
What is our primary use case?
We needed a solution for users that had too many manual tasks. We're in a large bank, and there are tasks like account opening or other items that can be automated using the UiPath system. It can handle auditing as well.
How has it helped my organization?
We've been able to increase productivity time by using UiPath. It saves time and costs.
What is most valuable?
Previously we used the classic activity. UiPath modified the activity and it made it easier to do the development and create accurate products for the customers.
It's easy to build automation using UiPath. There are a lot of ways to make an automation, compared to other tools, like Automation Anywhere and Power Automate. It's very flexible. We can use different codes and use Excel modifications. It's very comfortable to use.
In UiPath, we've developed a developer foundation and developer processes. If there are modifications to what has been done or ideas for new ways to do something, we embrace that.
We can implement end-to-end automation. It's important for us. We do need to study the process and then create a process that is a better solution. Our users can study the whole process and come up with solutions and best practices for building automation. The best way to do it is to have one person handle the end-to-end automation so that there is no confusion in the process.
The UiPath Community is helpful for users. It's an advantage. It helps share knowledge. We're able to find the best solutions for issues with it.
We've used the UiPath Academy courses. It helps users to study UiPath: what it is, how to use it, and how to build solutions effectively. It's great for users who want to study and be more confident in the development process.
It has helped us reduce the cost of digital transformation. When we have more people, we need to pay more salary, and it takes more time. Using UiPath, we can save valuable time and reduce costs. What a man can do in one hour, UiPath can usually do the same task in half the time.
It reduces human error. Sometimes people aren't in the right mindset. If they are tired, for example, they can make mistakes. However, a bot always does everything the same way.
What needs improvement?
I'd like to see the accuracy improved. Sometimes the development works fine. Other times, it requires some small changes in the development.
They could add enhancements in AI technology that could be helpful for everyday developers.
For how long have I used the solution?
I've used the solution for three years.
What do I think about the stability of the solution?
The solution is stable for the most part. I'd rate it eight out of ten. Most of the time, it's working fine. However, sometimes we have small problems with the data connection or pushing data. It can be difficult to identify the orchestrated things.
What do I think about the scalability of the solution?
We have about ten people on our team servicing clients with UiPath bots. There are three senior developers. We have bots across multiple locations.
I'm unsure if the solution scales well.
How are customer service and support?
We sometimes have to ask a lot of questions as the accuracy can be missing. When they provide us with a solution, there are options between classic and modern. It might take a while to fix things or if there are issues again and again the customers can sometimes be disappointed.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've used Microsoft, Automation Anywhere, and Blue Prism. I'm most comfortable with UiPath and Power Automate.
Power Automate is developing a lot of its own solutions right now for Microsoft. I find UiPath more advanced than Power Automate and Automation Anywhere, which don't have as many features. Power Automate is the most comparable to UiPath.
The main disadvantage to UiPath is the cost, which is really high.
How was the initial setup?
When we do the deployment, we have to take into account security, et cetera. It concerns us when we're talking about using the cloud. There may be particular processes we cannot do on the cloud.
One good developer is all you need for maintenance. If you have to update the system or do a modification, we need to update UiPath. So there is maintenance required and a person does need to watch the process. We provide the maintenance.
What about the implementation team?
Currently, our vendors are doing the installation. After it's installed, we provide all of the bots and processes.
What was our ROI?
I don't have any metrics in relation to ROI.
What's my experience with pricing, setup cost, and licensing?
The licensing is very expensive for UiPath. Many clients are going with Power Automate or Automation Anywhere based on the high cost of UiPath.
What other advice do I have?
We're an end-user of UiPath.
Currently, we aren't using AI technology in our solution. However, I like the idea of it. We'd maybe be able to resolve redundancies with it in the future. It may be on our roadmap in the future.
I'd recommend UiPath. It's very accessible. I use a lot of products and this is the best product to give to customers overall.
I would rate the solution nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
UiPath Platform
May 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,838 professionals have used our research since 2012.
Solution architect at a tech vendor with 10,001+ employees
Efficient and scalable robotic process automation with user-friendly interface, extensive set of pre-built activities and vibrant community support
Pros and Cons
- "The most valuable aspect is its simplicity in coding."
- "It would be beneficial if the system could proactively generate alerts, notifying the client about any delays in the process execution."
What is our primary use case?
Our company is considering UiPath and Automation Anywhere for automating a mainframe application. I have explored UiPath, evaluated its capabilities, and completed a use case.
How has it helped my organization?
Building automation with UiPath is exceptionally straightforward. However, clients need to exercise caution by ensuring that the automation doesn't require intricate human logic. If they seek simple automation without incorporating human elements, UiPath facilitates an easy and automatic implementation, excluding the need for advanced AI features.
We leverage UiPath to automate processes aligned with the good cause our company supports. This includes tasks related to warehouse management and maintaining a clean architecture. For instance, activities like clearing out mailboxes, collecting bills, and optimizing server data storage contribute to reducing running costs for the machines involved.
We employ UiPath for comprehensive end-to-end automation in the client's operations. They have successfully automated around two hundred use cases, forming a critical backbone for their extensive operations. The dependency on automation results is notably high, especially in areas like warehouse management, where the efficiency gains are substantial. Enabling automation to handle these tasks daily liberates the workforce from repetitive manual efforts, allowing them to redirect their focus to other crucial aspects of their operations. This strategic use of automation enhances productivity and expedites the completion of automated tasks.
We have a robust user community within UiPath, and I have actively participated in it. Although I wasn't as engaged this year due to a significant impact on the client caused by a cyber attack on their network, the community support has been exceptional. Despite my increased workload in addressing the aftermath of the incident, the UiPath user community has proven to be like a supportive family. Whenever I've raised queries or sought assistance, the responses have been prompt and helpful.
The advantages of using UiPath are evident in the efficiency gains achieved by minimizing human efforts. For instance, when uploading a report to SAP or executing a job in Insight SAP, these processes can often take several hours. Without automation, users may be tied up in monitoring these tasks, risking potential human errors due to prolonged attention. However, implementing UiPath effectively liberates users from this prolonged monitoring. Automation ensures that tasks run seamlessly according to protocol, allowing users to easily obtain results and simultaneously engage in other important activities. The goal is not to overcomplicate processes but rather to streamline and optimize them for enhanced productivity throughout the day.
UiPath has played a crucial role in reducing our on-premises footprint and enhancing the solution's capacity. The company we're currently assisting primarily focuses on order management, dealing with a significant influx of orders. By leveraging UiPath, we've effectively streamlined the order management process, optimizing the solution's capacity to handle a large volume of orders.
Our team actively engages with the academy courses provided by UiPath. As UiPath continuously expands and introduces new features, the courses serve as an invaluable resource. We find that the admin courses are particularly beneficial for us. When we come across new elements or features, we go through the courses to understand them thoroughly. This allows us to assess their compatibility with our solutions and implement them at our own pace. Additionally, if there are issues with older automation, the admin courses assist us in applying updated solutions to enhance performance. It not only helps with incorporating new automation but also in maintaining and improving existing ones, making it an excellent resource for managed support.
It accelerates digital transformation and significantly lowers IT costs. This is achieved without the need for expensive or complex application upgrades or extensive IT support. Currently, we are reducing the number of active machines and servers in operation. Although there might be an initial investment in bringing up users, the efficiency gains result in substantial savings. As we streamline processes through automation, we not only reduce the number of calls and machines but also realize long-term ROI by saving on infrastructure costs. In essence, the more automation implemented, the greater the cost savings and efficiency improvements over time.
UiPath has been instrumental in minimizing human errors, particularly in the process of uploading orders into the system. With automation, validation, and auditing integrated into our workflows, potential errors are identified at the initial stage. This allows us to promptly notify users of any issues, providing details based on the preset parameters. Through these efforts, we have observed a substantial reduction, estimated at around twenty to thirty percent, in errors that could potentially lead to future problems.
It has effectively liberated employee time by automating around two hundred processes within our sizable company. Based on my estimates, we have saved approximately three to four months' worth of workdays. This translates into significant time savings for our team and contributes to improved efficiency and productivity for our client.
What is most valuable?
The most valuable aspect is its simplicity in coding. All that's required is a fundamental grasp of coding principles and a bit of logical thinking. Once you've acquired these skills, you can effortlessly write a substantial amount of code and easily upgrade it as needed.
The integration is seamless and streamlines our workload.
What needs improvement?
It would be beneficial to enhance application insights, and I've shared this suggestion with the UiPath committee as well. Occasionally, clients expect a process to run at a specific time, but due to various factors, it might get delayed by half an hour or more. Currently, we only become aware of such delays by actively checking within the application. It would be beneficial if the system could proactively generate alerts, notifying the client about any delays in the process execution. This would provide transparency and enable clients, as well as our team, to be informed and take necessary actions, such as considering a migration if needed.
For how long have I used the solution?
I have been working with it for approximately six years.
What do I think about the stability of the solution?
It exhibits high stability. With a robust security department in place, we conduct thorough code reviews, contributing to a secure and stable process. On a scale from one to ten, I would rate it at nine.
What do I think about the scalability of the solution?
Our clients are a massive enterprise with approximately two hundred automations in place. Scalability is dependent on the process level. If you have independent processes that can be executed, scaling up is straightforward.
How are customer service and support?
Technical support is readily accessible to us always. I would rate it ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing Automation Anywhere to UiPath, it's important to mention that Automation Anywhere has undergone numerous updates in recent years. In my assessment around 2020, it lacked features such as the concept of attended and unattended bots, as well as multi-bot automation. However, I believe they have since introduced these features, though I haven't personally explored them. In terms of features, Automation Anywhere lagged behind UiPath.
What about the implementation team?
The deployment process took approximately three months for us due to various IT issues. This involved obtaining clearance from the IT, firewall, and security teams. In the current client setting, which has about five to six internal auditors, securing approvals was a meticulous process. Once all the necessary clearances were obtained, the actual implementation only took around fifteen days. Additionally, we received direct support from the UiPath team during the integration process. From our side, only three individuals were involved in the implementation process.
It has been deployed across multiple departments and various regions, including APAC, Europe, and Australia.
Maintenance is not a major concern. System-level maintenance is required, but if your automation is rigid and doesn't necessitate frequent changes, it's easy for us to manage and monitor. For maintenance, our current approach involves regular database cleanups and similar tasks since we are on-premises. However, once we migrate to the cloud, I believe such procedures won't be necessary anymore.
What's my experience with pricing, setup cost, and licensing?
I believe that the price is on the higher side. From an ROI perspective, I would give it a rating of five out of ten. However, if we exclude the ROI considerations from the overall assessment, I would rate it at seven.
What other advice do I have?
From my perspective, it's a strongly recommended tool. However, from the client's viewpoint, especially since they are venturing into RPA implementation for the first time, they prefer a proof of concept before proceeding. Overall, I would rate it ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
Automation Engineer at a tech vendor with 501-1,000 employees
Is user-friendly, helps reduce human errors, and saves time
Pros and Cons
- "The technical support is extremely good."
- "While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention."
What is our primary use case?
We use UiPath to replace the manual tasks done by humans through automation.
How has it helped my organization?
I recently automated a process within our SAP web portal. The bot I developed can extract data from an Excel sheet, which contains a list of approximately 200-300 company codes on average per day. It then processes each transaction by following these steps: Logs in to the SAP web portal, retrieves a company code from the Excel sheet, enters the company code into the SAP web portal, searches for the specific company details, locates the necessary data within the portal, and generates an invoice for the corresponding company code. This automation allows the bot to generate invoices significantly faster than a human operator.
UiPath saves seven minutes per transaction.
Building automation with UiPath is remarkably user-friendly and accessible, even for those with no coding experience. Its drag-and-drop interface and minimal need for coding make it easy to learn and implement, regardless of technical background. This low barrier to entry allows anyone to quickly grasp the fundamentals and build basic automation, making UiPath a great tool for both technical and non-technical users.
UiPath enables end-to-end automation. This not only helps them save costs and reduce processing time but also allows them to work faster and achieve greater efficiency. For example, sales teams can close deals quicker, increasing revenue and market share. Similarly, finance and accounting departments can streamline workflows, boosting accuracy and productivity. With these benefits, it's clear that embracing platforms like UiPath can be a significant step towards growth and development for businesses of all sizes. While there are other competitive tools like Blue Prism and Microsoft Power Automate, UiPath offers a comprehensive suite of automation solutions that cater to a variety of needs.
It offers a valuable User Community forum. This forum serves as a platform for users of any UiPath product to find quick and helpful answers to their questions and concerns. Regardless of their experience level or specific product use, the community actively responds to posted queries. This responsive support is a major advantage for UiPath users, making it easy to obtain solutions and assistance throughout their product journey. On a scale of one to ten, the effectiveness of the UiPath User Community deserves a high rating of nine and a half. Not only is the response time impressive, but the community also provides multiple solutions from diverse users worldwide. This allows us to choose the approach that best fits our needs and preferences. Overall, the User Community forum significantly enhances the UiPath user experience, and its responsiveness earns it high praise.
The UiPath Academy is a valuable resource for anyone new to UiPath. It provides a user-friendly platform where anyone can learn at their own pace through detailed videos. The Academy offers a wide range of courses, from beginner basics to advanced topics, all presented in a step-by-step format. This makes it perfect for anyone eager to learn UiPath and gain the skills they need to automate tasks effectively. By following the courses in the Academy, users can easily grasp the concepts, understand best practices, and even practice their newfound skills.
Human error is a frequent occurrence, and designing processes to deliver the desired results for clients consistently can be prone to human mistakes. UiPath helps eliminate these errors by automating tasks, ensuring accuracy and efficiency.
UiPath helps save time. The bot can complete five times the amount of processes a human can in the same amount of time each day.
UiPath reduces manpower requirements and enhances daily task completion, thereby contributing to cost savings.
What needs improvement?
UiPath isn't suitable for automating every process. While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention. For instance, document verification in hospitals often involves manual checks like blood pressure measurement, which UiPath can't automate. In such cases, alternative solutions are needed.
For how long have I used the solution?
I have been using UiPath for five and a half years.
What do I think about the stability of the solution?
Generally, UiPath is stable. We sometimes encounter servers that crash and we have to transfer the process onto another server but overall the solution is stable.
What do I think about the scalability of the solution?
UiPath is scalable.
How are customer service and support?
The technical support is extremely good. Using the enterprise license ensures we receive a response within the hour.
How would you rate customer service and support?
Positive
How was the initial setup?
For any product deployment, we utilize dedicated virtual machines. During the proof-of-concept phase, each product is deployed onto a separate VM and scheduled for daily monitoring. A dedicated team oversees all running bots, ensuring smooth operation. Should they encounter any issues, they will flag them to the development team. Upon receiving exception reports, we, the developers, debug the code, fix the problems, and redeploy the code back to production. This iterative process ensures smooth product deployment and maintenance.
While deployment is straightforward for a single knowledgeable person, expediting multiple deployments simultaneously requires additional personnel.
What other advice do I have?
I would rate UiPath a nine out of ten. UiPath is at the top of our list of automation tools because of the ease of use for non-technical users.
While I haven't yet had the opportunity to directly work with generative AI and machine learning features, I'm actively exploring their potential. UiPath has been at the forefront of integrating these advanced functionalities, including machine learning, natural language processing, and even generative AI itself. Their offerings extend beyond core process automation, encompassing process mining, communication analysis, and mining processes in general. Moreover, they're incorporating these capabilities into their educational platform, UiPath Academy. Although I haven't encountered a project requiring these advanced features yet, I'm excited to apply them in future endeavors and leverage their cutting-edge capabilities.
I worry about the potential downsides of overreliance on technology. Like anything in excess, too much technology can be harmful, both to the environment and to society. Just as deepfake videos can damage reputations, unchecked technological advancement can have unforeseen consequences. Therefore, we should approach it cautiously and employ it strategically, not haphazardly. This applies to individual use as well. For example, virtual machines are great tools, but they're not infallible. If a scheduled job on one machine gets stuck due to a technical issue, it can be difficult to diagnose and resolve. In such scenarios, relying solely on technology becomes impractical, and alternative solutions are necessary. Overall, while I recognize the power of automation, I believe moderation and critical thinking are crucial when it comes to integrating technology into our lives and work.
While the UiPath tutorials are extremely helpful for basic automation, some situations require coding knowledge to develop custom logic or fulfill specific client requirements. This is because building any complex logic often involves using syntax from a programming language. Therefore, it's highly recommended for users to learn the basics of a coding language like Java or Python. This foundational knowledge will enable them to understand how syntax works and build logic effectively, making the automation process smoother and more achievable. While UiPath does provide syntax options even for users who don't know a programming language, these methods are limited and may not always deliver the desired outcome. Understanding coding fundamentals allows for greater flexibility and control over the logic, ultimately leading to more robust and customized automation.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Solution Architect at a computer software company with 5,001-10,000 employees
Reduces manual tasks and operational expenses, and it is easy to learn and use
Pros and Cons
- "The IDP feature is most valuable in UiPath because there are a lot of invoices and bills in every company. If they want to extract from a scanned document, it is very useful."
- "When it comes to decision-making, the robot will work based on what we feed it. It will not take any decision at runtime the way a human can. If they can put more intelligence in the robot for decision-making, it will definitely be beneficial for us. For example, if something is not working and it can dynamically decide at runtime what would be the next step, it will be beneficial."
What is our primary use case?
There are multiple use cases. We have use cases for the ticketing system for assigning the ticket, resolving or maybe closing the ticket, and opening a new ticket. We also have a business use case related to insurance. I worked for an insurance client, and by using automation, we could create a policy that is used for testing purposes. If they had a new enhancement or an issue, they wanted to test whether it was working properly or not. They provided us with some raw data, and we tested that.
How has it helped my organization?
UiPath enables us to implement end-to-end automation. It is very important for us.
We use the AI functionality in our automation program. It helps us with decision-making. The AI functionality has enabled us to automate more processes overall.
UiPath speeds up digital transformation and reduces the cost of digital transformation.
UiPath definitely minimizes the operational expenses. By automating the static tasks that people are doing on a daily basis, there is a reduction.
UiPath reduces human errors. With static tasks, such as data entry, there are more chances of human error. With robots, there is less chance for error.
UiPath frees up employee time for other tasks. By automating static processes, we can save time and utilize it for other tasks.
UiPath definitely saves costs, but we cannot fully replace humans with robots. A human is required in certain cases. We can reduce at least 70% of manual tasks and for maybe 20% to 30% of tasks, we need human intervention.
What is most valuable?
The IDP feature is most valuable in UiPath because there are a lot of invoices and bills in every company. If they want to extract from a scanned document, it is very useful.
UiPath is very easy. We can build very complex processes within a few days.
UiPath has a very good community. If I am facing some issues, it is very easy to get the help of the community. They provide a solution very fast if I post an issue there.
UiPath Academy is good for learning purposes and certifications. They have beginner courses and advanced courses. By using them, it is easy to implement UiPath in a real-life project or process.
What needs improvement?
When it comes to decision-making, the robot will work based on what we feed it. It will not take any decision at runtime the way a human can. If they can put more intelligence in the robot for decision-making, it will definitely be beneficial for us. For example, if something is not working and it can dynamically decide at runtime what would be the next step, it will be beneficial.
Additional features such as chatbots and AI should be included in the UiPath itself. UI development is another thing. It could be improved for web development and app development.
For how long have I used the solution?
I have more than six years of experience with UiPath. I have also worked with Automation Anywhere for a year, but I am more familiar with UiPath.
What do I think about the scalability of the solution?
It is scalable. They have ML and also Python. They are adding a few more features.
We have around 1,000 people using UiPath. We have different groups in our company. We have separate teams. There are multiple different tools. UiPath is in one vertical. Automation Anywhere is in a separate vertical.
How are customer service and support?
Most of the time, if we raise a ticket, they help us to resolve the issue. I would rate their support a seven out of ten. The response time is as per the issue. Sometimes, it is very fast, and at other times, I have to wait for a day or two to get help from UiPath, so I have had both good and bad experiences with their support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with Automation Anywhere. I have also done scripting, but I had to write a lot of code to automate, whereas, with UiPath, it is simple. It is drag and drop.
How was the initial setup?
It is deployed on-premises. There was no issue at all in deploying it.
For the deployment of bots, we have different VM servers. They are unattended ones. The deployment of bots is a very simple task.
What about the implementation team?
I can do the deployment myself. It is not a big task.
What was our ROI?
It saves six to seven hours for one person in a day. It saves the cost of one FTE, which is very high in US dollars. It is more than the cost of a robot. There are definitely savings. If the utilization is more, the savings would be more.
What's my experience with pricing, setup cost, and licensing?
When I started with UiPath, there was a desktop model, and we did not have to purchase Orchestrator. Now, there is a bundle or package of Orchestrator with attended or unattended robots, so the cost is a little bit on the higher end. They are selling the Orchestrator model or the admin model. If someone wants to purchase the standalone or desktop model, they cannot do that, so the cost is on the higher side, but if we purchase more licenses, it gets reduced. If we purchase fewer licenses, it will be high.
What other advice do I have?
If you have good use cases, I would advise using UiPath. Compared to other tools, UiPath is very easy to learn. A trial version of UiPath is easily available, whereas the trial version of Automation Anywhere and Blue Prism is not easily available. Automation Anywhere provides a trial version nowadays, but previously, it was very difficult to train people on that. That is the reason UiPath is the market leader at this time.
I would rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at Mitgo solutions ltd
Helps to speed up digital transformation
Pros and Cons
- "UiPath is very easy to use. We are able to automate manual processes with bots, so the work gets done in a very short time."
- "On my organization laptop, while doing database activities, such as database connect activity, UiPath Studio hangs. We click on the screen, but there is no response. The only option that works at that time is to open the task manager and forcefully stop the services of UiPath. UiPath gets closed, and we again have to run UiPath Studio."
What is our primary use case?
I have worked on use cases for three domains, which include the banking, health care, and insurance domains, and designed bots for automating processes.
How has it helped my organization?
UiPath enables us to implement end-to-end automation. In my three years of experience, I have developed bots for banking, insurance, and healthcare domains.
UiPath is very easy to use. We are able to automate manual processes with bots, so the work gets done in a very short time. Manual work that takes months can be done in two or three weeks.
UiPath helps to speed up digital transformation. It is easy to use. It completely removes human intervention. We can develop unattended bots. It brings efficiency and also helps in reducing human headcount. After UiPath was launched in our organization, there was a reduction of 800 employees.
What is most valuable?
UiPath Studio and Orchestrator have been useful in designing the bots. I know about Document Understanding, but I am not working on integration services such as app integration. For building automation, a lot of activities are there. There is load taxonomy or taxonomy creation. After that, there is digitization, classification, and extraction. The validation part is also there. These are the steps for designing a bot using Document Understanding.
I have used UiPath Academy courses. I have done two courses. I did the UiPath Associate certification in 2021, and UiPath Advanced RPA Developer v1.0 certification in January 2023. I am currently preparing for the advanced UiARD certification. Through the UiPath Academy courses, I have learned a lot of things about queues, Orchestrator, advanced methods, etc. It is very good for learners.
What needs improvement?
On my organization laptop, while doing database activities, such as database connect activity, UiPath Studio hangs. We click on the screen, but there is no response. The only option that works at that time is to open the task manager and forcefully stop the services of UiPath. UiPath gets closed, and we again have to run UiPath Studio.
UiPath Studio is also slow during web scraping and screen scraping.
In terms of new features, UiPath already has many features, but its pricing can be better for small businesses.
For how long have I used the solution?
I have been working with UiPath since December 2020. It has been three years since I have been working as an RPA developer.
What do I think about the scalability of the solution?
We are an organization with about 1,300 employees, and we have 20 people working with UiPath.
How are customer service and support?
I have not used their support. When I have a problem in developing a bot, we use the UiPath community, and they provide me with a solution for the same.
Which solution did I use previously and why did I switch?
I have also used Blue Prism. UiPath is easy to understand. It is easier to develop and deploy bots in UiPath. In Blue Prism, there are some challenges related to how to create processes. In UiPath, there are many sections such as Control Panel, activity properties, or object repository. They provide a modern experience to the developers. It is better than Blue Prism.
How was the initial setup?
To deploy three projects, I had to install UiPath on the client's machine, and it took only one and a half days.
What about the implementation team?
We have two or three people for the deployment of projects. We have one person to deploy the code on a client machine. We also have a solution architect and a support team. The deployment requires only two or three days.
What's my experience with pricing, setup cost, and licensing?
Small businesses do not have the budget to purchase the UiPath license. They should provide a cheaper license option for small businesses.
What other advice do I have?
It is a very good solution. There are various RPA solutions, but UiPath is currently the number one solution in India as well as outside of India.
I would rate UiPath a ten out of ten. I love this tool. It works very efficiently.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Developer at Tata Consultancy
Easy to build automation, reduces human error, and provides good visibility into our workflow process
Pros and Cons
- "UiPath offers many valuable features, but the most valuable is the accuracy of its workflow process."
- "I would like more flexibility during recording and debugging because currently, when UiPath is in debug mode, we cannot make any changes."
What is our primary use case?
I use UiPath to automate my client's PDF files and emails.
How has it helped my organization?
Compared to other programming languages, UiPath is exceptionally easy to build automation with.
UiPath enables end-to-end automation. In our current automation process, we receive the file from the client, which we then use to automate their email notification process.
UiPath has helped minimize our client's on-premises footprint.
I have taken advantage of UiPath's Academy courses for both beginner and advanced training, acquiring a significant number of valuable tips in the process.
By implementing UiPath, we have significantly reduced human error in the process. We have also streamlined the process, reducing the number of humans required from ten to just two, further minimizing the possibility of errors.
What is most valuable?
UiPath offers many valuable features, but the most valuable is the accuracy of its workflow process.
What needs improvement?
I would like more flexibility during recording and debugging because currently, when UiPath is in debug mode, we cannot make any changes.
For how long have I used the solution?
I have been using UiPath for one year.
What do I think about the stability of the solution?
UiPath is stable.
How was the initial setup?
The initial deployment is easy. I manually run the bot to deploy UiPath.
What other advice do I have?
I would rate UiPath an eight out of ten.
The only maintenance we do is delete the logs to free up the storage.
We can find answers to all our questions regarding UiPath in the online forum.
UiPath is a strong solution with a significant presence in the automation space. I recommend UiPath.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Developer at Agile Managex Technologies LLC
Saves time, makes it easy to build automations, and speed up digital transformation
Pros and Cons
- "I find the solution easier to use than other platforms and it's a user-friendly way to automate."
- "They need to work on security."
What is our primary use case?
I find the solution easier to use than other platforms and it's a user-friendly way to automate.
What is most valuable?
I work with Excel files, and I find it helps make it easier to work with the files.
The ease of building automation is okay. I just use the community version, however, I have found it's much better than others. Their community version is more user-friendly than many options. I really appreciate the useability of document processing. I mostly use the solution for document processing and invoice comparisons. It's simple.
I've used the user community and have been in touch with one person who was very helpful. They've helped guide me. I've gotten positive responses and good answers. It's helped me learn how to do comparisons between two Excel files, for example.
I've enrolled in UiPath Academy courses. I've also enrolled in Coursera courses. I'm still in the learning process. They have good tutorials.
I've used some of the AI processes. It is very efficient to use the AI functionality. We've gotten very good responses and results so far. We have found the responses we're getting are good. It helps with creating more efficiencies.
It has helped speed up digital transformation.
UiPath has helped to reduce human error. We're able to build effective automation. We're creating software boards where the bot will do what we say and pull what we are trying to pull.
The solution does help us save time.
I'm still learning the solution; it has yet to help me save money.
What needs improvement?
I'm not sure how UiPath is at data scanning. I need to look into this further.
They need to work on security.
For how long have I used the solution?
I have used the solution for about one month.
What do I think about the stability of the solution?
I haven't faced any stability difficulties, at least on the community version.
How are customer service and support?
I've never contacted technical support.
Which solution did I use previously and why did I switch?
I've used Power Automate and ElectroNeek. I found there were a lot of issues with ElectroNeek and Power Automate. For example, they are not good with ChatGPT or data scraping. They are also not as user-friendly.
How was the initial setup?
The solution was very easy to set up.
The implementation took only ten to 15 minutes. It was my first attempt to set it up. Aside from an internet issue, I had no problems.
What about the implementation team?
I handled the initial setup myself.
What's my experience with pricing, setup cost, and licensing?
I don't have any insights into the pricing of the solution. I'm using the community version. If I like it, I will buy the paid version.
What other advice do I have?
I'm an RPA developer who started working with the solution. I recently worked with Power Automate. I'm familiar with the UiPath community version. I'm not extremely familiar with UiPath as I haven't used it for very long.
I'd rate the solution nine out of ten - at least, for the community version.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Developer at Freelance
Easy automation building with a great user community and useful AI capabilities
Pros and Cons
- "UiPath has helped speed up digital transformation and significantly reduced the cost of digital transformation."
- "They could make it more user-friendly."
- "The licensing cost is pretty expensive compared to competitors."
What is our primary use case?
I've used it to automate different types of processes. My first project was to automate PDF documents. The process was a bit lengthy for the client. The client actually used to enter the information into the PDF templates and get them submitted to the government websites. And once they submitted their documents, the government released grant payments or other stuff. Previously, they hired people to do the data entry. However, it was taking too long, and some crazy errors. They had to have a pretty formatted, clean Excel sheet.
With UiPath, the bot would choose the data, get the data from there, and then put it into PDF files, save them with the sort of renaming schemes, and then upload them to the drive and then to the portal. That's the first use case I got. I built up workflows in it and automated the whole process.
I keep exploring it and now have other use cases coming in as well. There are more than 150 or 200 use cases for different types of projects.
How has it helped my organization?
What is most valuable?
The process management is great.
The orchestrator is helpful. And they have something called live monitoring. If you have an unattended bot set up on someone's system or in a virtual private server, when the bot gets executed, you can actually monitor it in the live stream. You can open up the live stream, keep checking it, and look at the automation, and how the board progresses, and you can take control of the live stream in between as well if you want to.
The ease of building automation is relatively very good. Most of the programmers and developers get hectic while writing scripts. However, they get bored. Now we can just create a sequence of processes. That way, we can train some colleagues, and it's pretty easy.
I've used the solution for a good cause, for a client trying to gather information from the Internet in Switzerland to reduce carbon emissions. They were trying to get a lot of information to raise awareness regarding emissions and businesses. I helped the organization implement a use case.
The product enables us to implement end-to-end automation. There are certain scenarios in cases where integration is required. It is important based on certain scenarios or use cases.
The user community is great. When I was starting out, I really got a lot of help from the forum. The community is very good. The most common questions are already being answered there, and everyone is engaged. The community is pretty strong. You can just post your question in theory and get a reply real quick.
The solution has helped to minimize our on-premises footprint. You can just get it all done on the cloud. They have recent updates coming in in which you don't need to install any tool on your system. You can just develop your workflow on the cloud as well.
It really helps non-technical people. I don't need to go through the hassle of installation. I just go to the cloud and start developing the basic workflow.
The UiPath Academy is good. I didn't have a chance to do a lot of the Academy yet. I have had one or two trainings for the implementation methodologies. That said, mostly I've learned through real-time projects or through my self-learning, plus the content we have on the Internet.
The AI functionality is used in our automation programs. It has documented understanding. It has built-in trained models that help understand the document. You simply go to the document, scan, install the package, and just train your invoices and the data you have with similar invoices. It helps you to identify the invoices and extract information from the structured data.
UiPath has helped speed up digital transformation and significantly reduced the cost of digital transformation.
It's helped reduce human error. Being able to have RPA enter information again and again really helps solve the problem of dealing with random errors.
UiPath frees up employee time for other stuff. It helps optimize time and make everything efficient. Whether it's attended or unattended mode, it really helps employees. We can save a lot of hours. The automation hub that they offer can upload all the stats. It will take a process and tell you how many hours you could save. The cost savings are directly proportional to the time savings.
What needs improvement?
I used to have some workflows that were a bit lengthy, and I just see that some of the time, they crash. It's unstable if the workflow is long. Sometimes you'll run an update, and it will make a workflow crash.
They could make it more user-friendly.
For how long have I used the solution?
I've been using the solution for around four years.
What do I think about the stability of the solution?
The solution does crash sometimes.
In one instance, I was trying to read a file, and the file itself was a bit larger. It's hard to read a large number of files.
What do I think about the scalability of the solution?
The scalability is good. I would rate it eight out of ten.
How are customer service and support?
I haven't contacted technical support that often. I only reached out to get more information on a certain case.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use any alternative previously. However, since using UiPath, I've also used Power Automate and Selenium. Selenium is not a direct competitor. However, I have used it a lot. Power Automate doesn't have the robust community or forums that UiPath has. That said, it costs less.
How was the initial setup?
I'm an implementor. I deploy solutions for my clients.
The cloud implementation of UiPath is straightforward. If you are knowledgeable of the process and you're good in tech technology, you can handle it. If you are non-technical, then it could be a bit of a lengthy process to learn first and then go ahead and do it.
The deployment can be handled by a single person, depending on the use case. If it's more complex, you may need a team to deploy.
There is maintenance required. If there's a change to the website, process, platform, or data point then you have to go in and adjust.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is pretty expensive compared to competitors.
The community edition, however, is pretty good for developing automation. You can have one unattended product as well, which you can utilize.
A developer license may be around $420 or $450 a month, which is really expensive.
What other advice do I have?
I'm a reseller.
I'd rate the solution nine out of ten.
I would advise others, if they mean to use the product, to be specific and look at the cost structure. A small business will always need to be mindful of the cost structure. For a smaller business, the community version might be an option.
Overall, the orchestrator, the cloud management, and a lot of their features are great.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
SharePoint Shifu at a insurance company with 5,001-10,000 employees
Enables the automation of diverse tasks
Pros and Cons
- "It allows us to extract valuable information from various documents, categorize them based on their types, and make the data within these documents usable for our needs."
- "Assessing an AI center's role in orchestrating various elements of AI capabilities is quite constrained."
What is our primary use case?
The primary use case for document processing, automating data extraction from previously hard-to-access documents. This saves time, reduces manual work, and makes hidden data more accessible and usable.
What is most valuable?
It allows us to extract valuable information from various documents, categorize them based on their types, and make the data within these documents usable for our needs.
What needs improvement?
Assessing an AI center's role in orchestrating various elements of AI capabilities is quite constrained.
For how long have I used the solution?
I have been working with UiPath for three years.
What do I think about the stability of the solution?
I find it to be highly stable.
What do I think about the scalability of the solution?
Scaling on-premises can be cost-prohibitive due to the need to invest in hardware and infrastructure. This cost factor makes transitioning to the cloud a more attractive and well-designed option for scalability.
How are customer service and support?
Our experience with their customer support has been excellent. We've encountered very few issues that required us to reach out, but when we did, we could contact our dedicated representative, and they efficiently escalated the matter, resulting in a prompt response from their support team. I would rate it eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have experience with Microsoft Power Automate, but it's important to note that UiPath and Microsoft Power Automate serve different purposes and have distinct target use cases. This uniqueness is a critical factor that sets them apart from each other.
How was the initial setup?
The initial setup process was quite straightforward.
What about the implementation team?
We initiated the POC to test the viability and implementation of automation before expanding the environment. The setup was designed with the understanding that we required distinct test and production environments. It was initially developed as an on-premises solution and is now transitioning to a cloud deployment. We've had a lot of success with Lydonia Technologies as a partner.
What was our ROI?
We now have access to critical data, and the accuracy has improved significantly. Additionally, the time it takes for processes or submissions to go through has been reduced from three or four days to just one day. While the cost savings in terms of dollar values may not be substantial, the real benefit lies in freeing up employees to concentrate on more meaningful tasks.
What's my experience with pricing, setup cost, and licensing?
I find the pricing to be reasonable, especially when compared to other offerings in the same market.
What other advice do I have?
My advice would be to begin with a small-scale approach and construct your automation incrementally. While it might be tempting to automate an entire process in one go, it's more practical to break it down into smaller components. This way, you can adapt and refine each piece as you go, reducing the risk of issues arising or changes occurring before the entire automation is completed.
Overall, I would rate UiPath eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: May 2026
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