UiPath Platform Reviews

We have many use cases, but the primary ones are on the finance side for intelligent automation. We use it for system updates and system manipulations.

UiPath has improved our organization in terms of 

• quality
• accuracy
• reduction in headcount
• working around the clock
• consistency.

It is the primary key to our digital transformation. And we have been able to do so without expensive or complex application upgrades or IT application support.

Our accuracy and compliance have improved manyfold. And in terms of employee time, our benchmark is to save three employees per bot, but we have achieved something around 2.1 employees per bot.

We are a consortium with multi-discipline businesses, and we are able to use UiPath automation across all our sectors, but it has mainly helped us with shared services.

UiPath enables us to implement end-to-end automation, and that is something that is important to us.

Of course, we have used the UiPath Academy courses, and that has been very handy and very useful. That is what we have used to significantly build up our capabilities. They are our entire training platform. We brought people who are not IT-savvy, complete laymen who were not in IT at all, into our platform of technology. To do that conversion, the Academy had to be very strong. It was not only the UiPath Academy that helped with their training, it was Microsoft PowerApps as well. The two of them together created this magic.

One functionality we would like to see is OCR.

I have been using UiPath for the last three years.

It's very stable.

It is scalable.

We have not had technical support from UiPath.

It's a very straightforward deployment, but any time we update the deployment, it becomes a bit complex.

We have a few VMs on-premises that we use for Orchestrator and the machines to run the bots, but the queue to run the bots is in the cloud. Most of our applications are on the cloud.

Implementing the first set of activities took us about nine weeks. We engaged a consulting party to identify the platform we should use. While we were doing that, we did opportunity assessments across the organization, to identify the processes that would be most valuable to automate.

UiPath is slightly more expensive than Automation Anywhere, from what I understand. But the pricing comparison is a mix between the two because UiPath attended bots are quite cheap compared to Automation Anywhere. If you bring in UiPath's unattended bots, that's expensive.

We have used Automation Anywhere, Blue Prism, and now UiPath. We had to decide among the three, but ultimately, there was no choice for us because Automation Anywhere and Blue Prism did not respond to some of our systems. This was especially true when doing screen grabs, specifically on the AS400. So it was a no-brainer for us.

I don't see a major problem with UiPath's ease of use, but I'm not a developer, I'm a decision-maker. But honestly, the development life cycle using Automation Anywhere is shorter. With UiPath, the development life cycle is slightly longer, but it is not a major issue.

The most important thing is to follow the best practices from UiPath in building the bot processes. What happens is, when application upgrades happen, if you haven't done it in the right way, your applications will fall apart. You have to make sure that the screen-grabbing methodology and referencing are done according to the best practices of UiPath.

I work for a telecommunications company, which involves various processes in different areas. For all the company's needs, I primarily utilize UiPath. We have employed it to automate tasks such as packet installation, software attribute utilization, and coupon allocation. These are time-consuming tasks that involve a significant amount of data, making it impractical for a single person to handle. Therefore, we assign these tasks to a bot to expedite the process.

Building automation using UiPath is straightforward. As a developer, I have colleagues who want to learn simple automation quickly, and UiPath is one of the best solutions for this, thanks to its tutorials and the UiPath Academy courses.

Our organization is beginning the implementation of end-to-end automation using UiPath. The implementation is easy and enables users to interact with the testing, thus saving a significant amount of time.

The UiPath User Community is one of the best aspects of the solution. The community is extensive, and everyone is willing to assist by providing information and guiding us in the correct direction.

We quickly realized the benefits of UiPath once we implemented it, including cost savings. We began automating areas where we encountered difficulties, and within the initial three months of automation, we started witnessing the advantages. After completing the necessary courses, we were able to automate quickly.

UiPath has helped our organization minimize its on-premises footprint, which is important for the implementation of the RPA in our day-to-day activities.

I have taken several UiPath Academy courses, and they are easy to follow.

UiPath has accelerated our digital transformation, leading to reduced costs and time. Our customer IT team has provided invaluable assistance throughout the process.

UiPath has eliminated human errors when dealing with large amounts of data. One of the first automation we needed to have done was one that, if not processed at that time, would risk losing money, time, or even a partner. So what we did was automate the task that consumed most of our time. By the end of the day, we were able to complete the task and ensure all the client information was corrected.

UiPath has freed up our employees' time, allowing them to focus on more important tasks. 

The RE framework is a valuable feature because it offers the possibility of working with a large amount of data without the need to transmit all the information. 

AI can become more intelligent to facilitate the ease of automation.

I would like UiPath to support the Python language. It is easy to develop in Python, and there are thousands of libraries available that I can use within its environment. Such support would greatly expand my capabilities for performing my RPA activities.

I have been using UiPath for one year.

I encountered some stability issues initially when I had limited knowledge. However, I now find it to be quite stable. UiPath stands out as one of the best options in our market when it comes to stability, thanks to its frequent updates and bug fixes.

UiPath truly emphasizes the capability to scale.

The technical support is good and has responded to all of our questions.

Positive

The deployment was handled by two people from our IT group.

UiPath offers a significant return on investment due to the rapid realization of its benefits.

UiPath is reasonably priced for being a leader in the market.

I have evaluated Laiye UiBot, Hover Corporation, and OpenRPA.

I prefer OpenRPA because one of its advantages is being open source. That's great. Additionally, it offers great features, such as quick comparison capabilities with Velocity. This impressed me. Another notable aspect is the ability to code in various languages and run them independently. This allows me to seamlessly integrate with my workflow and agents. I can execute the code in my environment and directly communicate with the robot, which is a fantastic feature.

Compared to UiPath, OpenRPA is slightly faster, open-source, and allows for the incorporation of work codes, but UiPath offers greater functionality. 

I give UiPath a nine out of ten. The design and appearance of UiPath are excellent, and its functionalities are perfect. The impressive aspect is how people create packages and new automation using the solution. I have nothing negative to say.

UiPath is currently deployed in one location within our organization.

We have a dedicated maintenance team of two individuals who are knowledgeable and have not encountered any difficulties.

I suggest utilizing the Community forum to acquire knowledge about UiPath because it contains a wealth of information beyond what is found in the documentation itself, and the support provided there is exceptional.

We utilize UiPath for the automation process within our organization.

Building automation using UiPath is easy. I rate the ease of writing workflows a nine out of ten.

UiPath enables us to implement end-to-end automation, which is important because it aligns with the current demand. There are workflows that users prefer not to interrupt or intervene with, hence the absence of intervention workflows. There are two types of automation: one with human intervention and another without. We prefer a workflow that eliminates the need for any human intervention right from the beginning.

I am a member of UiPath's user community, where individuals write workflows and create various applications. UiPath is putting more effort into promoting the community when compared to Automation Anywhere. However, apart from joining the forums they provide, I have not taken advantage of the additional benefits they offer yet.

We recognized the advantages of UiPath within the initial quarter of usage.

We utilize AI functionality in our automation programming to the fullest extent possible.

UiPath's AI functionality has enabled us to automate more processes overall.

UiPath has enabled us to reduce the workforce for the specific tasks we handle by 75 percent.

It helps to speed up digital transformation.

Human error has been reduced.

It has tripled the amount of time freed up for our employees.

UiPath has reduced costs by a factor of three.

The ability to deploy UiPath from a mobile device is the most valuable feature.

Although AI functionality has improved in its ability to automate more complex or involved processes in the past five years, there is still ample room for further improvement.

The APIs are predominantly on-premises-focused, and there should be greater availability of cloud-based APIs.

There are workflows in which we use AI to take screenshots to assist us in making decisions, and these workflows need improvement.

I have been using UiPath for five and a half years.

The stability of UiPath is better than Automation Anywhere.

UiPath is scalable.

We also use Automation Anywhere and Blue Prism, but UiPath allows us to deploy from mobile devices, and is also easier to create automation.

The initial setup is complex, but UiPath provides all the required tools, so with some patience, it is manageable. The deployment took one hour. We created workflows to set up the machines with all the necessary software and UiPath. Next, we deployed the workload monitor and tested various use cases on some data for one or two days. After that, we left it to their employees to provide us feedback after a week.

Two DevOps people were used in the deployment.

The implementation was completed in-house.

UiPath has delivered four times the return on investment by implementing complete end-to-end automation.

The price is high. UiPath is more expensive than Automation Anywhere. The solution is not affordable for small businesses.

I give UiPath an eight out of ten.

Some of our team members have utilized UiPath's Academy courses, and although we train using unofficial courses, the Academy courses are beneficial.

5,200 end users use it in our company. 

Five DevOps professionals are required for UiPath maintenance.

My advice would be to take a look at the new features, particularly those related to AI. Many people discuss the old features that don't have much impact, but it's the new features that truly matter.

I have learned that not everything can be automated, especially in complex scenarios where we must exercise extra caution in our environment.

We use UiPath to automate activities that are typically done on a computer by an individual. It's used to automate purchases involving a large volume of transactions for hundreds of organizations. 

UiPath has improved customer confidence and helped us cut costs. We can complete tasks faster and reduce our backlog. A fast turnaround time keeps our stakeholders happy. It also improves accuracy. We can customize and optimize the processes. 

Before UiPath, we had a five-person team. It took them each around six hours to complete 200 tasks. We cut that down to one hour by implementing automation, so it took only five employee hours to do the same amount of work that formerly required 30. It also saves energy consumption because the same result can be completed in far less time, so the employee's computer isn't running continuously.

We can reduce our on-prem footprint because we can store our data in the cloud and use UiPath to automate cloud-based data solutions. The cloud is more accessible, and various tools can access the cloud database, whether you're using a mobile phone or desktop. 

The UiPath Academy helped prepare our team to use the program. The introductory course taught them everything they needed to know to start working. UiPath also has a huge community that has been helpful when we have issues. Most of our questions have already been answered.

We've used some of the AI features. For example, machine learning is built into the document understanding system. We're working on integrating ChatGPT, but that's not mature yet. APIs are available, but we are still not integrated. The ChatGPT APIs can make our automation more complete and compliant. 

We can do complex automations with UiPath. For example, we can automate processes that need to be authenticated to run and integrate processes with the AI engine. UiPath didn't require any upgrades. We could run it on our existing infrastructure. 

The user interface is intuitive and easy to understand. This automation increases the ease of operation for the employees. 

Building automations can be a little complicated. There are so many variables and commands. We're also trying to integrate new technology like ChatGPT. Although ChatGPT has many APIs, they're not sufficiently integrated. If UiPath could add more API integration and tutorials in the academy, it would help us utilize them more effectively.

We have used UiPath for four years.

UiPath is stable, but it's crucial to understand new features when upgrades are released. Updates can cause problems because sometimes we don't know how to use the new features.

UiPath is scalable.

I rate UiPath support nine out of 10. We don't typically require support because we can usually get all the answers from the UiPath community. 

Positive

We also tried Automation Anywhere. It has a more user-friendly and attractive interface. UiPath has more features, a larger user community, and is more capable of handling integrated processes. I think Automation Anywhere is a better fit for small businesses and startups. 

The deployment was straightforward. We purchased the license, downloaded the software, and installed it, then we programmed our bots. The deployment can be completed by one person in two days. 

The software is on-prem, but the data is stored in the cloud. The solution is installed on a server that multiple people can use. Regarding maintenance, there are only routine updates. The bots themselves need to be maintained, monitored for performance, and optimized. Sometimes you need to modify them when we have additional requirements. 

The ROI is excellent because you can significantly reduce your staff's working hours. You'll start to see a return after one or two years. 

Large enterprises can negotiate a better price, but UiPath is comparable to Automation Anywhere if you're a small company. Automation Anywhere is affordable for small integrations. There are various kinds of licenses, and the return for a small company could be positive. Still, the architecture and usage-based licenses are costly. As the volume increases, it may become unaffordable for smaller businesses. 

I rate UiPath nine out of 10. It's a great solution, but it isn't easy to use, and you need to learn a lot. I recommend taking advantage of the free courses and other resources available. 

I utilize UiPath to automate the majority of tasks that we previously had to implement manually.

Building automation with UiPath is a simple task that does not require any coding knowledge, making it accessible even for beginners.

UiPath has helped our organization accelerate performance and increase production across our entire enterprise. We are now able to service our clients within the shortest time possible.

UiPath enables us to implement end-to-end automation. The processes we engage with UiPath help us monitor the entire implementation process and show us where there are downtimes and challenges within the workflow.

We have benefited from being part of UiPath's user community. We are able to connect with the customer support team and receive prompt answers to our questions through video calls.

UiPath has enabled us to transition from manual work processes to automation, thereby reducing the cost of human labor and effectively minimizing our on-premises footprint.

Our team utilized UiPath Academy courses to integrate UiPath with our applications, aiming to achieve optimal performance and expedite our vendor network infrastructure. This integration ensures comprehensive monitoring and security throughout the entire workflow process.

We utilize the AI functionality within our automation program to ensure the acceleration of program implementations.

AI has simplified the majority of complex processes and has reduced the cost and time required to implement most tasks by 40 percent.

UiPath has expedited our digital transformation by assuming control of all manual logs. We have automated all processes related to information processing and task implementation.

UiPath has reduced human errors by 80 percent.

The automation and speed of the platform are the most valuable features of UiPath.

The cost of full deployment is high and there is room for improvement.

I have been using UiPath for three months.

UiPath is a stable solution.

UiPath is scalable.

The technical support team is cooperative in assisting us with challenges related to our operations and security configurations. It is easy to obtain support for critical issues.

Positive

We had previously utilized IBM Robotic Process Automation; however, the organization's management faced challenges with IBM's lack of cooperation. Consequently, we sought a more advanced and reliable solution.

The initial setup was simple. The deployment lasted for two days and necessitated the presence of three individuals.

We have observed approximately a 30 percent return on investment by utilizing UiPath.

UiPath is priced to accommodate large enterprises, but it is expensive for small and medium-sized enterprises.

I would rate UiPath eight out of ten. UiPath exhibits scalability and flexibility in terms of integrations.

UiPath is utilized by four people in our department.

Maintenance is required for upgrades.

I recommend UiPath to any enterprise that is seeking suitable tools for robotic process automation.

My use cases are mostly in finance, including settlements and reconciliation processes.

UiPath has greatly improved the work we do for our clients. Because I work in consulting, it's crucial to see a reduction in the turnaround time for some of the high-end processes that we've worked on. We have taken down the time required for some processes from four hours to about 10 minutes. It's very important because of the time savings and the cost savings as well.

It also speeds up digital transformation and reduces the costs of that process. You might think you have to bring in a new system, but you don't actually change the system when UiPath is implemented. That reduces the costs of digital transformation.

Another benefit of UiPath is that it reduces human error significantly. In my experience, I would estimate the reduction at 40 percent. It has also freed up employee time and resulted in cost reductions.

The most valuable parts for me are the UiPath Studio platform and the Activities that it provides for automation. The platform is quite friendly and it's very easy to build automations. It's mostly drag-and-drop.

I can also implement end-to-end automation and that means that business owners can hand off these processes and focus on more high-value work. That gives them back hours as well. So it's very important that UiPath can complete automation processes from end to end.

Another advantage is that the user community is top-notch. One of the reasons I recommend UiPath is the knowledge you can get from the forums. And there are constant events that the community hosts around the world. You can be in the Lagos community, where I am from, and learn there, and you can also be in another community and learn things from them as well. It's really helpful.

And in terms of UiPath Academy courses, almost everyone I know has learned from the UiPath Academy. It's a great initiative from UiPath. It's accessible and has detailed content. It's great. You don't need to go anywhere else for training, it's all available in the Academy, and it's free, which makes it a no-brainer.

They can improve integration with other types of systems by giving us more connectors. That would mean UiPath would work natively with more applications. With that done, they will have built a fantastic solution.

I have been working with UiPath for three years.

It is very stable. I am coming from Blue Prism where the software crashes from time to time.

It's very scalable and can handle quite a lot of workload.

Technical support is quite friendly and prompt.

Positive

I've used Blue Prism as well. It was the first RPA software I worked with.

Most of our deployments are on-premises. Our deployment was straightforward. We had a guy who helped us implement and deploy it. It's a Windows Server deployment and it's deployed in multiple locations.

There isn't really any maintenance involved.

The pricing is reasonable.

UiPath is a great fit for enterprise-grade companies. It's user-friendly and speeds up the time to delivery.

We use UiPath to understand and refine supply chain business processes. Our company is a solution integrator developing solutions for clients. We help companies undergo a digital transformation and digitize existing processes and systems.

You can monitor and automate existing processes, but it's challenging if there's a skill involved. You need to optimize the process and ensure the system is fully integrated. You're pushing the data into UiPath and optimizing the process. You want to integrate it with another system that isn't part of your environment or improve your process. In that case, sometimes you don't have the data in place. That is what you call process mining or process automation.

If you want to understand the processes you have in place, UiPath can help you understand the gap between the design and execution. For example, you can see if the data is pointed in the right direction and identify where your process has problems. You can also integrate some monitoring capabilities to detect some patterns. 

Another important thing for our organization is migration. If you want to change something or relocate a process, you can measure and transfer those things. If the method you want to migrate isn't in place, you need to create something from scratch that currently lacks support. UiPath is suitable for detecting and monitoring existing processes but is not good at identifying new flows, cases, and procedures. That's one area where it needs to improve.

UiPath helped minimize our on-premise footprint. We use AI for some aspects, such as detection and segmentation. Some companies implemented ChatGPT-type functionality, but we haven't tried that. 

UiPath substantially reduced human error. It speeds up the business. You can communicate with the customer and show them what's happening. That's the advantage. It frees up employee time because it's an automated process, and you can replace a lot of labor with the tools and the general report. It depends on the data and the efficiency of the data integration, but you can save 20 to 60 percent of labor time.

I like how you can download the log and perform static analysis. You can also do dynamic monitoring to look into the system integration. The ease of building automation depends on the vendor you are integrating. You bring data in and push it out through the API. It's relatively easy either way. 

The UiPath community is helpful because you can ask questions and get tips from other people on best practices. Many of the problems have already been resolved by others so you can get advice from those people. You can also see how other people use the system. 

UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place. 

You can do end-to-end automation with UiPath, but the problem is that the system hasn't been integrated from that perspective, so UiPath has some disadvantages. It's easier to handle an existing system in UiPath, but it's harder to integrate and model a new system. 

I have used UiPath for about a year. Before I started using UiPath, I was involved in developing these kinds of processes for more than 10 years, so I'm experienced in this area.

Deploying UiPath is straightforward. We had a team of two people primarily responsible for the deployment and one or two additional staff. 

We worked with UiPath during the deployment. They have a consulting team that we use when possible. 

The real ROI comes in the later process monitoring stage. You need to spend money initially planning and building processes. Once you get to the evaluation phase, you start to recognize the advantage of using these tools.

Most tools have a trial license. With UiPath, you need to pay from the beginning. Many customers aren't familiar with the product, so it would be helpful if they offered a free evaluation period. 

We need experience with UiPath because we have to convince the customer to adopt it.

We evaluated several other options, but I can't recall which ones. UiPath's advantage is that you can do system automation. 

I rate UiPath an eight out of ten.

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.