UiPath Platform Reviews

My company builds software for various businesses, and we use UiPath to automate data entry, perform repetitive tasks, and develop and deploy the software. We also use UiPath for document management, reporting, and analytics.

We use UiPath in multiple departments, including marketing and analytics. There are 17 users. Most of them are software engineers and developers, but our entire executive team also has access. 

UiPath has significantly increased our efficiency by automating repetitive, time-consuming tasks, such as data entry, processing, and testing. This has freed up our team, giving us more time to focus on other tasks. 

It has improved accuracy because automated tasks have a high degree of virtualization, reducing human error. We used to make a lot of errors, but a robot doesn't make mistakes. It doesn't make those mistakes. I estimate it reduced our errors by around 80 percent, especially in data entry. 

We've also saved a lot of cash because we previously needed to hire many employees to do this work. We're spending much less money because most of these jobs are automated. It has improved our data management by enhancing the process of managing and organizing software documentation. Compared to what we spend on UiPath, we've saved a good amount of money. I don't have an exact figure, but it's at least a 40 percent reduction in labor costs. 

Automation has decreased our on-premise footprint, which has helped us because we don't have a sizeable in-office workforce, especially since the pandemic started. Things have been hard, but we had already adopted UiPath before COVID. It helped us during that time because we could still provide the same quality while laying off employees. 

The UiPath Academy has been helpful. The courses helped me in the beginning because I didn't have a lot of knowledge about using this kind of software. I had to go through the learning process. It took some time before we could start using it. So, the whole team went through the training first. 

The most significant benefit of UiPath Academy is that it provides a ton of information quickly. We could quickly grasp how to use the platform and learn to do so many things from a short training course. It provided significant value by showing us the platform and how we could use it. 

UiPath has sped up our digital transformation. Now everything is so much easier. Everything is fast and automated. We don't have to repeat the same things we have already done. It gets the data and processes it quickly. 

The automation capabilities allow us to automate repetitive tasks that were so time-consuming. Our data entry process is much smoother and more efficient, and testing is quick. We don't require as many people to do these tasks, which has simplified everything. 

They have robust libraries we can use to automate a wide range of tasks, and UiPath integrates with multiple technologies. It's an excellent platform with many valuable features we find useful in our business.

The UiPath community is excellent. When we have a problem, we typically don't open a support ticket first. We go to the community and ask questions to find the solution. In many cases, someone else has had the same problem, and their question was answered. The community is a good place to get help with any issues you're experiencing. There is a vast knowledge base, and you can browse the questions people are asking. It provides a lot of value. 

Handling unstructured data is challenging because UiPath works best with structured data. It could also be better at handling complex tasks. UiPath doesn't work as expected when automating tasks that require a high degree of decision-making.

I have used UiPath for almost two years.

UiPath is stable. Depending on a platform like this can be scary at times because it would greatly affect our business if it ever went down. That said, nothing bad has happened so far. It has been working well for us. We haven't had any issues, but it's important to be cautious. 

You can use UiPath to scale your business. It's scalable. 

I always go to the UiPath community to get answers, so I've never spoken to technical support.

I was on the team deciding to go with UiPath, so I've been there through the selection and everything else to this point. The initial setup was straightforward. It didn't give us much trouble. After we purchased UiPath, it was already deployed on the cloud as a SaaS product. 

We announced to the team that we would be using the platform and then onboarded and trained everyone. It took a day or two to get started. After that, we began training. The only maintenance required is when we need to change things in the automated processes. If everything is working well, we don't need to maintain anything. 

We've seen a good return on our investment. I can't quantify it precisely, but it has had a positive impact relative to the money we spent. We've reduced labor time and costs by at least 40 percent. 

It might be a little pricey for some small businesses. When we were getting started, we had a difficult time deciding to go for it because of the pricing. Our company wasn't generating as much revenue, so it was a little high for our budget then. We can handle it today. 

However, the cost might be prohibitive for small startups. UiPath should consider plans for businesses that are just getting started and would like to use the platform.

I rate UiPath a nine out of ten. We have a few issues here and there, but they've done an excellent job overall. It's an innovative product. This is an excellent tool if you want to save time and money by automating repetitive tasks. 

We primarily use UiPath for automation processes. One of the major use cases is the approval system that we have. Our system goes through a lot of approval and workflow steps, and we have automated the entire process using UiPath.

We are using UiPath for most of the automation processes. We have reduced a lot of resources that we previously had, and it has improved the efficiency of the operating model that we have. Earlier, if it took around a week, we are now able to achieve the same process within three days or so. It has basically cut the time in half.

It helps us to achieve end-to-end automation. If something involves manual intervention, it's always prone to human error. End-to-end automation completely removes all human errors and also saves a lot of time and manpower for a specific process or task. So, overall, we improve the efficiency of the processes that we implement.

It has reduced the time taken to develop something, as well as the error rate. Earlier, we used to have a lot of human errors because there was a manual intervention, but now, there are no errors, and everything operates smoothly.

We automated the complete approval workflow system. Every operation has a different set of child operations that occurs as a change reaction. UiPath helped a lot in implementing this in a completely automated way. With the flow chart wizard available within UiPath, we are able to achieve this pretty easily with less effort. It gives us more results with less effort.

It definitely reduced the costs of digital transformation because we have cut down a lot of resources that we had earlier. We were able to cut down the cost by half. There is definitely a reduction in price. Doing digital transformation didn't require expensive or complex application upgrades or IT application support.

It has reduced human error a lot. Previously, with our approval workflow, at every step, a human had to come, approve the request, and perform a lot of manual steps after the approval. All those steps are now automated, and everything happens within the expected time period. There is totally no human error because it follows a set of rules, and it always knows what to do during an approval operation. There is a 40% reduction in the errors that we had.

It has definitely freed up a lot of employee time. It has saved us 12 hours per week. There are cost savings and time savings. It has reduced the human resources required as well as the time consumption. We are now able to invest our time in other areas, and let UiPath take care of the heavy lifting.

The Orchestrator and the Studio are the features that I personally enjoy using.

It's pretty easy to build automations. Earlier, we had to do a lot of manual work, but with the introduction of UiPath, everything became very easy. The drag-and-drop components have made our lives much easier. Even non-technical teams are able to build an automation workflow within hours.

Their user community has been very good. For any questions that I post, I get the answers pretty quickly. They're friendly as well.

UiPath can probably work on improving the AI features. We tried UiPath's AI functionality in our automation program. We did some research on that, but right now, nothing is in production. When we did some research, we weren't getting the expected results. We weren't completely satisfied with the results, so we put it aside. It could be a drawback on our side in terms of learning the tool.

In terms of additional features, UiPath already has a plethora of options. All our needs are fulfilled by the features that are currently available.

It has been 15 to 16 months.

So far, we haven't faced any downtime in terms of using UiPath. It has always been up. It also has a plan for exposing multiple endpoints so that if one goes down, we're able to use the other one. So, the stability has definitely been great, and we haven't seen any downtime until now.

We use it as an internal application. There are around 500 to 800 members who use the tool in terms of the automation process. It has been good for our use case.

We have deployed everything in the cloud, and we also have the ability to integrate it with other AWS services. For the environment basically, we have different stages. One is the beta stage and the other is the production stage. In the beta stage, we do internal testing, and once it's ready, we deploy to the production environment where it communicates with other services like AWS.

We don't have any plans to increase the usage of UiPath at this time. If we need to expose anything to public-facing customers, we might think about it.

Their technical support has been great. For any doubts we have, we reach out to them via email or via a personal contact for our organization. Whenever we need support, they are totally willing to help us out. I would rate their support a nine out of ten.

Positive

We had an in-house solution that we developed, but it was not scalable, and there was a lot of maintenance work that we had to do to make it work. So, we migrated to UiPath. That was the only solution that we worked on. We did the research, and we found out that UiPath is a leading tool in the industry for RPA, so we hopped onto it.

I was not involved in its setup. I was more involved in the development once it was set up.

We are using the UiPath's cloud version. We don't have any on-premise setup. If we had an on-premise setup, we would've had to maintain all the servers and make sure it's running all the time. Because we completely migrated to the cloud, the maintenance is not on us. UiPath takes care of that. It's definitely a big win for us because we migrated from the on-premise system to the cloud system.

It requires very minimal maintenance in comparison to the on-premise setup. In an on-premise setup, we have to maintain all the servers and make sure it's always running up, but with the cloud version, there is very less maintenance on our side. There is an IT team of around two to three people who maintain the systems.

We could see an ROI within a month. We were able to see the benefits of the automation processes within a month. There was a 25% increase after implementing UiPath. There is an increment on a year-by-year basis.

We are using its enterprise version. Its price seems okay, but I'm not sure because I'm not involved with the finance side. I'm more on the development side.

We didn't evaluate other options. We did some research, and we found UiPath to be a leader in the industry, and it also fitted our budget. So, we went for it and started using it.

I would definitely recommend it to others. Automation is going to be a part of everything in the future. So, every company should start adopting UiPath for any internal or external needs. Automation is the best way to go ahead.

We used to do the entire process manually, and we found a lot of errors. It was a time-consuming process on the whole. With the introduction of UiPath, we definitely saw the benefits of automation and a smooth process with fewer errors.

I would rate it a nine out of ten. It's one of the best RPA solutions out there. I'm reducing one point for the AI features. Apart from that, I find it great.

We were looking for robotic process automation and we have been trying the UiPath Community Edition. We mainly need to automate day-to-day activities related to wireless connections, such as our WiFi device registration process. We currently have three to four employees currently doing this process and it is really time-consuming. We want a bot to do these repetitive procedures.

We will be doing the same procedure for server-side configurations as well for repetitive Windows-based processes. We are looking to save most of the system admin headaches.

We have three system admins and had three to four data entry people. These people uploaded our WiFi registration information daily for the university. After this implementation, we saw a drastic change in the time this process takes. People were taking five to eight hours to do everything, but now, the task hardly takes one hour or less for a bot to do. We don't need dynamic data entry operators anymore because the robots are easily handling all the dynamic data, updating it to the server in minutes.

End-to-end automation also means a lot to us as an educational organization that is concerned about security. We prefer to have fewer people involved on the operations side. By using bots we can reduce the number of people handling sensitive data. With the implementation of the bot, it now takes only one person, the UiPath administrator, for these tasks to get done. He is the only one required. He just needs to review the activities. We have been able to considerably reduce our staff costs.

Also, RPA software does not need a break. It can operate 24 hours a day and 365 days a year. In most cases, a single RPA robot can replace two to five full-time workers. Robots can do the same amount of work in less time.

It's really a cost-effective solution. There are minimal operating costs and we can make more efficient use of IT resources. In that way, we are saving a considerable amount of our yearly budget. We can spend much more money on other productivity items, rather than giving tedious tasks to employees. Overall, UiPath has reduced our costs by about 40 percent.

Another important aspect is that it is highly secure. There is absolutely no risk of information leakage from one component to another, because each only performs a single task. Access is strictly monitored, making it highly secure.

We have been on the path of digital transformation for the last three or four years. We have purchased many new technologies to move forward. UiPath has significantly reduced the cost of this process. We don't require further hardware to automate something. It is completely a software-based solution. Even with Community Edition, we are able to use all the features of the product. The limitation is the bot count. We can only use three or four robots. Still, it is the best solution.

In addition, we were prone to many human errors and this resulted in complex issues with our clients. Regarding our WiFi infrastructure, we faced hundreds of issues daily with misconfigurations. With the UiPath implementation, these errors have been reduced considerably because everything is automated. We need much less human intervention. Errors are now negligible.

The option to record processes is the most important feature of UiPath. We can use it to record every action automatically and it is then converted to a workflow. This workflow defines the complete set of processes so that we can automate every requirement.

A related feature that is one of the highlights is the AI. We have used many other scraping solutions, but none of them was effective. UiPath, however, can easily scrape data from webpages and applications and it works flawlessly with any program including .NET, PDF, legacy, and SAP.

UiPath has three components, UiPath Studio, the robots, and UiPath Orchestrator. UiPath Orchestrator is a web-based application for deploying, monitoring, and scheduling bots. With Orchestrator we can manage everything regarding the bots. We can customize the actions, but there are also templates. For example, one of the templates enables you to upload to OneDrive from Excel sheets. We just add the parameters and the automations are done.

We have used a few of the UiPath Academy courses, basic classes, because we use the Community Edition. When we move to the more advanced version of UiPath we'll be doing more of the classes. The Academy is very user-friendly. We don't require any further lectures or other sources for learning. A user can watch these videos and start operating the next day. All the actions and features, everything, is clearly demonstrated in the videos. It has proved to be very informative for us.

We have used it with Windows and it has been perfect. But recently, we tried it with Linux and we faced some issues regarding this automation. The auto-recording didn't happen as much as in other operating systems. They need to add more user-friendly automation and templates for that. They don't have many templates for other operating systems.

I have been using UiPath for six months.

It is extremely stable. We can actually trust the bots more than humans because it is completely error-free.

We currently have the Community Edition but we are moving to the other version so that we can deploy more bots. As a testing phase, we have limited it to only the IT department of the university. We have about 25 users of UiPath in that department.

The Community Edition is not that scalable, but the Enterprise Edition is completely scalable.

We haven't had to contact them for technical help.

This is the first automation tool we are using.

The initial setup was very simple. It only required a few clicks. After the implementation, to configure it, we required more advanced help and guidance.

It doesn't require attention for maintenance or updates. The updates work flawlessly.

We have no other product with this much return on investment. We are able to save money and time. No other product guarantees saving both at the same time. Sometimes you need to compromise on money to save more time. But in the case of UiPath, we definitely save on both. 

And UiPath has features that can enhance our server team. They can actually move into becoming UiPath administrators after getting used to this product. So the return on investment is huge in terms of time, cost, and exposure.

The Community Edition is free for everyone and you get all the features, but there is a limitation on the number of bots. The Enterprise Edition is a bit costly for the advanced features.

We did not look at any other tools. We were not even planning on going for UiPath, but a friend, a peer from a different organization, suggested that I check into it. We became very interested in it after testing it.

I would recommend UiPath for IT-related implementations because it can save a huge amount of time. Whether you are a small business or a large enterprise, all kinds of companies can use it for automation. It reduces costs and helps with efficiency. If you are considering any other AI-based solutions, I would still prefer the UiPath Community Edition. It has a large set of features and is free. If you like it and it suits your organization, you can then go for the paid version.

We started with a pilot for our payroll department. It essentially takes the transactions that come into our payroll department on Fridays and Mondays, and sorts through those transactions. If there are any discrepancies or errors based on the defined criteria, it notifies the payroll department, and they can rectify those. Otherwise, paychecks don't process. 

Other than that, we have some data migration between Excel spreadsheets that we do, and we have contracts that we host on a web server that, if they don't have transactions for the same period of time, we have the automation go in and close those contracts out so the transactions can't go against them.

This was pretty much our first experience with automation. There wasn't anything prior. As far as UiPath is concerned and how automation has transformed the agency, we've found that hundreds of thousands of hours are being saved every year now, thanks to these processes. On a division-by-division basis, hundreds of thousands of dollars are being saved every year.

The wide variety of activities that are available for third-party applications has been quite useful when it comes to APIs. It's allowed us to leverage the other applications that we use within the agency. We can actually utilize the UiPath Suite over things like Microsoft Power Apps, Blue Prism, or Automation Anywhere, where they didn't have the capability to really interact with a bunch of third-party applications. 

UiPath helps save taxpayer dollars, which is a good, socially responsible, cause.

The UiPath community is very good. Eight to nine times out of ten, if I have a question or I'm stuck, I can go to the forums, and I can find experts, or I can find YouTube videos, and I can talk to other people. The contractors that we've worked with in the past were super helpful, and everybody's cooperative. Everyone wants to share ideas. At the end of the day, we all want just to make everyone's lives easier.

I've used the UiPath Academy's courses. I was thrown right into the fire. This was thrown on my plate, and they said, "Hey, you're going to be working with the contract; you got a month to spin up an automation." 

I learned while I did; however, as our center of excellence has grown within the agency, we've decided to adopt some new developers into the program, so we don't have to run into that same issue with new people. With the two or three that are coming up to be trained for the end of this year, it's definitely proven a lot of value, since we don't have to sit around and have people sit over shoulders for projects. It allows them to take their time, go through it, and practice. For me, going through some of the advanced courses, for the most part, I found them very well run and have been satisfied with them.

One thing that I would really like to see is some migration processes between environments. Right now, we either rely on a very rough CI/CD pipeline and/or manual efforts to transfer packages from one environment to another. Having some in-suite migration process would make our lives so much easier. 

The education aspect is probably the hardest part of getting people on board. Our server administration is separate from the rest of our CoE. We have to rely on them, and they're not necessarily privy to the UiPath Suite in general. Making it easier for them would make our lives easier, thus making our customers happier.

We've used UiPath for about two and a half years. We adopted it in late 2019, or early 2020.

We host on-prem, so I can't speak for the cloud support, though I've heard only good things. As far as stability is concerned, in terms of everything that we've moved into production, the only reason anything's ever broken, the only reason anything has ever not worked in general, has been due to agency oversight of people changing things without notifying the proper teams. As far as the UiPath's concerned, I would say it's pretty close to 100% stable.

The scalability question is hard to answer. The bottleneck is the fact that we are in the public sector, and we're dealing with a lot of state bureaucracy. We're limited in scalability, due to constraints that are outside of UiPath. I will say that as time has progressed and the more this technology's been adopted - including education and business awareness - the technology itself is very scalable. What's holding it back is general knowledge and public knowledge.

Most of the technicians I've worked with have been very helpful. Even if they don't have the answers, they're usually pretty good at getting back to me within two to three days and have relatively good answers. Or, if they can't answer it, they might steer me in a direction that will help me. 

As far as our accounts are concerned, we actually just received a couple of new tech advisors that deal with our agency. The team has been nothing short of fantastic to us. There have been times when we'll have our weekly meetings where they won't have the answer for us, and they'll say, "I'll get to you by next week." There have been times he gets back to us an hour after the meeting, and have detailed everything, or scheduled a call, so we can work on something together. That's been fantastic.

Positive

I did not previously use a different solution. 

I did the development, and I worked with our administrative team to deploy that automation.

It was straightforward. The education part and trying to have our center of excellence be centralized and having people all on the same page takes time. It came down to that whole migration where we are either working with a third-party application or system, like GitLab or some CI/CD pipeline, to get those packages migrated, or doing it manually led to a lot of hiccups throughout the course. 

What could have been done in a matter of hours or maybe a day or two, ended up taking, for almost every one of our automations, about a week or two, thanks to meetings, communication, and lack of education.

We have two environments. We have our Test DEV, then we have our production.  Once the developer completes the testing, it's sent over to our BAs; our BAs test it, then they verify that information with the customer to ensure the results are satisfactory. We then contact our server administrators, migrate the package over, and discuss the run time with the customers. 

Also, all of them, up to this point, have been unattended, so they're able to select a time and a date, whether it be daily, or weekly, or whatever that case is, and a time. We settled on a Thursday implementation date, no matter what, and the server administrators above the back page, then it goes on from there.

As far as consultants were concerned, they worked with us on the initial pilot. Everything else was done in-house. We have taken a step back to readdress our statement of work and how we plan on governing RPA going forward. We are working with a consultant company now to deal with more of the administrative overhead that was involved with this. However, we do plan that moving forward all development and deployments will still be held in-house by our developers and our administration.

My understanding is we are expected to hit the ROI that we're projected to hit next year. Even this year, with only three automations running for the entire year, we were able to cover our costs in that aspect essentially.

There are no more than five automations in full swing, and we would like somewhere between 15 and 20 next year. Likely, the ROI will continue to snowball. 

One of the automations that we put live essentially monitors updates to vendor contact information and conversations that are held with the vendors in our agencies and uploads that to a web database. Then, those conversations are logged in an Excel Spreadsheet that managers like to keep updated. This is roughly saving, on average, about 40 hours a week. Multiply that by 52 work weeks, and it's a lot of savings. It's roughly the cost of two full-time salaries that we are saving.

I am not super privy to pricing information. 

In the beginning, we were choosing between Blue Prism and UiPath, and keeping Microsoft Power platforms on the side burner to possibly automate things that were specifically within Azure and AD. 

While those three were being measured and worked through, we had to go through the bureaucratic chain of state government. It turned out that the UiPath suite, in general, was covering the bases we needed to cover with the third-party application integration. At the same time, the ease of getting everything up and running, the fact that we had a one-stop shop, and we didn't have to buy all these extra additional components just to make simple automation was worth it. Then, just talking with different industry leaders, contractors, and consultants, everybody suggested UiPath when it came down to Blue Prism and UiPath. That was the route we went.

We have yet to use the AI's functionality.

If you were a company looking to expedite as well as remove the monotony of a lot of the work that gets done, especially in the public sector, this is a good option. You likely have the same thing written down probably five times in 16 different places. Getting rid of that workload to free up people for doing other things, is the way to go. 

The most important aspect of all of this isn't having an amazing developer. It isn't having your great server admins or whatever the case is. It's making sure that the people you want to work with are educated and on board before it even starts. Making sure that people understand what RPA is and what UiPath can do for them is the most important thing. Our biggest roadblocks and the biggest things that have sprung us forward are all based on that educational aspect.

I'd rate the solution a nine out of ten.

If you asked me that question two years ago, I probably would've been closer to a six out of ten. The product improved, and the overall competence in the industry, and within the company in general, has improved across the board. The people I've worked with, including our tech advisors or sales rep, are great. There's a lot more confidence and stability. It's definitely given our agency a sense of confidence, and it's much easier to see where this is going. The results are what we've imagined. Everything seems to be much more real at the tail end of 2022. We're hoping this will be stable for our agency in 2024 as well.

Our company uses the solution to activate machine learning and automate processes for clients in the banking, supply chain, healthcare, and pharmaceutical industries.

For one use case, we instruct a bot to pull data from various sources to Excel where we manipulate it and run macros to produce output that is uploaded to other target systems. 

For another use case, we automate report downloads from Salesforce and SAP.

For a third use case, we automate invoice and purchase order processing by combining machine learning with OCR to extract information, output it to a CSC file, and upload it to the SAP finance system. 

A fourth use case involves scientific analysis for a pharmaceutical company. We collect research and clinical trial data, use a bot to conduct analysis, and produce a final report for scientists to inform their next steps. Before automation, scientists would spend four hours manually pulling and analyzing data before moving to lab work. Now, the bot does all the groundwork so data is immediately available to scientists. 

A fifth use case focuses on leveraging image analysis to study molecule or protein structures and produce predictions. We train bots in a third-party machine learning model to understand the science and then integrate it with the solution. 

For a sixth use case, we use bots to translate clinical data that is common across multiple countries. A thousand pages of data used to take three months to manually translate in 30 languages, but now bots can complete the task in four hours. This also removes the expense and security risk of a third-party translator who would need to have access to sensitive data. 

Our goal across all use cases is to speed up operations with bots that work 24/7/365 so that staff can focus on other important work. In the last three years, we have built 100 bots with 80% unattended and 20% attended. 

An important company goal is to speed up clinical research processes that have an urgent social impact to ensure treatments become available to patients. 

COVID is an example of urgent social impact. When the virus hit, it moved fast and kept changing while scientists were still trying to understand its dynamic. 

Pharmaceutical companies have a responsibility to invent products and push them to market as fast as possible. Delays cause patients to suffer. Fast results will allow pharmaceutical companies to push treatments that save lives. 

The solution connects with different services via a plug-and-play model that includes Microsoft, Amazon, and Google. We do not need to go directly to vendors for services or write custom code to integrate applications. In most cases, connectors need minimal or no code at all. 

Integration services, cloud testing, and the AI center are easy to leverage. 

The solution should offer more AI-driven services that are outside of the finance industry. For example, we work in the pharmaceutical and healthcare industries so would like to see scientific-related components. 

Technical support is good but there is room for improvement because some staff are not knowledgeable enough to assist with senior-level issues. 

I have been using the solution for five years. 

The solution is stable and services 40% of enterprise customers with no issues. We feel we are in good hands with the solution. 

The solution is very easy to scale for both infrastructure and bots. 

Our company purchased premium support so we have a dedicated technician available whenever we need help. Responses are usually quick and received within one hour. 

The solution's community forum includes a huge pool of talented programmers. If we get stuck on an issue, we post it in the forum and quickly receive ten to twenty solutions. 

The Academy offers video-based training modules that are helpful and straightforward. We can easily upgrade our skills with minimum time investment. 

Freelancers also post very useful plug-and-play components in the marketplace community.

I rate the support an eight out of ten because some support staff are not as experienced as needed. We cannot expect everyone to have senior-level skills, so are understanding with staff because the product evolves every day and that requires learning new skills. 

Positive

I previously used Kofax and Automation Anywhere. 

Automation Anywhere has issues with user-friendliness because it is not a drag-and-drop model and there are times when a lot of scripting is required for complex automations.  

The solution is easy to set up and deploy both on-premises and in the cloud. 

As a solution architect, I am involved in all phases of deployment including discovery, development, implementation, and post-production. 

The deployment process includes exporting workflows as a package, saving and loading the package in the source control tool, and pushing the code to the orchestrator. The process is very simple and there is no real maintenance after deployment. 

Our company implements the solution for customers. 

I do not have exact numbers, but for every automation there is at least a 200% savings in time and cost.

The solution's pricing is reasonable and lower than its competitors. 

We selected the solution because it offers more services with lower code requirements than any other automation tool. 

Companies that adopted other automation products and built 100-200 bots are moving to the solution because of the services offered and its simplicity. With so many companies moving to the solution, the market impact is clear.

The solution has exceeded our expectations and I rate it a nine out of ten. 

I use this solution to download investor suspenses from 35 different investors in warehouses and populate those suspenses into our loan origination system. Once those suspenses are cleared, we get purchase advice to receive money and give capacity back to the warehouse lines to continue lending. 

We have 10 operational robots as well as other automations. These automations include populating interim servicing payments that come into the LOS, so we have a historic record of it. I am working on a project to reduce the amount of new folders or maintain existing ones. This helps us reduce the cost of document storage in our LOS. 

We make use of UiPath's user community to see different people's insights, exchange ideas, and identify features that could work well for our business. We also make use of the UiPath Academy.

This solution has reduced our expenses by $30,000 a month. It has helped us reduce the costs of labor and continue to grow and scale.

One of the most important features of UiPath is the transactional basis of how it works. I can see which ones are successful, and which ones are not, and then have the bot take care of 98% of it. Our staff only deal with the exceptions and this has led to greater job satisfaction.

This solution has empowered us to take care of and create new integrations and help facilitate different processes and workflows to continue to streamline and scale our business.

In the future, we'd like to make use of the machine learning capabilities that UiPath offers and AI to scrape data off of different documents, log into different websites and populate the information where relevant. 

UiPath's AI functionality enables us to automate more processes overall. It allows us to pull information from various documents and populate it into different systems. This has enhanced the user experience. 

UiPath could be improved by offering overall solutions instead of just having the RPA process. 

We have been using this solution since 2020. 

This is a stable solution. The bots in the system are stable and function according to their instructions. They only stop when they encounter a new scenario they have not dealt with before. 

This is a scalable solution. We're also looking to expand our center of excellence to be able to take on all of UiPath's functionality and features.

I deployed the software and the Orchestrator Studio. I run eight or nine virtual machines that I have our LOS on and created processes where the LOS can feed the work queues so it takes care of different processes on schedule every day. The deployment took four months. 

We worked with different contractors to complete the deployment. 

I was allocated $50,000 to buy bots and create processes. I created about six or seven processes and then we calculated the savings. For the 50 grand, we had realized $1.5 million of savings. Although we don't always achieve this, it is possible to get a $7 return on every dollar spent. 

We evaluated many other tools including Automation Anywhere. One of the things that I love about UiPath is that the whole community and the company continue to deliver new cutting-edge tech. Every month we have a preview of new releases. It's not just one thing being released, there's a whole plethora of things and functionality being released.

On a scale of one to 10, I would rate UiPath's solution overall an 11. I would advise others to just get started. It'll more than pay for itself and you'll be amazed at the capabilities and functionality that you'll soon have in your arsenal to execute different projects. 

My use cases are as a QA engineer. I mainly test automations that have already been built. I'm not part of the development side. We started small and some of the business processes we have used it for include onboarding, document processing, and payer processing. Our company is involved with healthcare and we're trying to grow the help we can give our healthcare workers.

We've gone through a lot of leadership and backend changes recently. UiPath has enabled us to provide quick turnarounds, as opposed to having to do full-stack development to do end-to-end automation. It's given us quick ROI with quick wins.

In terms of using automation for a good cause, we are primarily a primary-care-physician company. We are helping less fortunate elderly people. We provide a lot of insurance benefits, so our work is mainly helping healthcare to be less expensive. Automation is allowing us to go through hyper-growth. It gives us the opportunity to get more seniors into our centers and have that affordable, great health service that we provide.

So far, we've only focused on UiPath Studio and the Orchestrator piece. It's been great and we are looking to expand it to the digital assistant platform soon.

The UiPath community has been great. There are a lot of great mentorships, a lot of forums, and a lot of people who are very interested in growing the community. It's been very nice to work with them. Anybody who is in UiPath has been an amazing partner for us.

We have also used UiPath's Academy courses and we have two members who are now UiPath Certified. It's a very easy training course to follow. It's low code and comes with a lot of resources and a lot of forum assistance. It enables people to learn without feeling the pressure of having to figure it out on their own.

My company has been involved with UiPath for over three years. I switched to the team that is using it about a year and a half ago.

As the platform grows, it's becoming a one-stop solution, but it also becomes difficult to integrate with your pre-existing IT solutions. It kind of lives in its own little bubble. Within that bubble, it has been self-sufficient and very reliable. We don't have issues with the bubble. It's a matter of integrating it with the rest of what we already use and are accustomed to.

We have it on-premises, but we know that we can grow our servers, and the Orchestrator has been amazing. So scalability is not an issue for us yet. But if we get into more hyper-growth, we might have to move onto the cloud. We've seen a lot of support for that, so I don't think there's going to be a concern.

I haven't had to reach out to their technical support or work with them. But during the research that I needed to do, looking at the forums was great. The website, the documentation, and the forums have been super easy to use.

Positive

We already have positive ROI. We're in hyper-growth and management wants to see hyper-growth ROI as well. It's meeting that expectation now.

We mainly look at how many hours it takes to do a manual process, and how many transactions there are in that process. If it's something that is going to require us to continually hire people to do it, so that we can keep growing, it becomes one of our main targets for automation.

An area for improvement comes down to licensing. We need to sell UiPath to our company first and the biggest hurdle is: How do we convince the company that this is going to add more value? We see a lot of potential for adding more technology to what we do, but it comes with the price of adding new licenses and seeing if that's going to add value to the company.

If we could have more of a trial period, since we're already licensed with Studio, and go through a trial period for key applications to see if they can benefit us, that would be helpful.

The pricing is more of a topic for our C-level and there is a little bit of pushback on the pricing. I think the pricing is fair, based on the ROI that we have already provided with some quick wins. But when it comes to moving into the other applications, that's where there is some pushback. That's where the concern comes in.

Definitely look at it, not just as a tool but as a change to your company. Your company has to be willing to adopt automation and not just for solving one problem. It needs to be, "We want to fix business solutions overall."

It's a 10 out of 10 because of how easy it is to adapt and grow into it. The challenge is due to the fact that I am at a low level in the QA world. Pitching it to the C-level has been the only kind of pushback I've had. But personally, my own experience working with the application is that it has been one of my favorite technologies to work with so far.

We provide RPA solutions to different companies in FinTech, finance, and other fields. We are mainly working on their recently launched product called UiPath Apps, and I'm designing apps with UiPath Apps.

I'm not from an IT background, but I'm still able to do development by using UiPath because of their minimum coding approach. They have a drag-and-drop facility. You just need to create the logic. You just need to imagine the data workflow, and then without using any code, you just create a workflow in UiPath Studio, and it'll start working.

It has been helpful in automating repetitive tasks and invoice processing. We are getting very good results, and we are continuously improving the processes in our office.

We are able to remove all repetitive tasks. We are using RPA for HR, salary generation, interview process, appointment, etc. We are using RPA everywhere. We are in the top five just because of RPA. It's very important for us.

UiPath Apps has increased the number of automations we create while reducing the time it takes to create them. We have saved approximately 30 minutes because with the use of UiPath Apps, we are not going to open any browser, and we are directly launching our processes by using UiPath App. There is no third-party integration. That's why the process is quite fast.

We have some automations that require collaboration between the robot and humans. The representative sitting in front of the system is now free for other work. The repetitive tasks are done by the robots. If there is any error in the workflow, the robot sends a message to a representative. The representative only needs to get involved when there is an issue, and the robot will start again. So, most of the time, our representatives are free for other work, and most of the work is done by the robot. It has reduced 50% to 60% of day-to-day office work. People have a lot more time to do other important tasks.

Our AI department with 20 to 25 members uses its AI functionality, which has enabled us to automate more processes. With the help of AI, we are able to do more complex automation. We are also able to process unstructured data.

It speeds up digital transformation and reduces the cost of digital transformation without requiring expensive or complex application upgrades, or IT application support. It's all included in the same price.

It has definitely reduced human error. We are now able to improvise our document understanding. We are also able to read handwriting with 90% to 95% accuracy. There is no intervention of humans in the onboarding process, and HR is now free for other work. The joining process, appointment letters, document verification, and other things are automated. Previously, just the document verification would take an hour for a single employee. They're now using their free time to upscale and broaden our company's business. They can take on extra work or projects during their office time.

It has been quite good in terms of employee satisfaction. We have a rating of 4.8 out of 5 in terms of employee satisfaction.

It has reduced the costs of our automation operations by 5% to 8%. It's not much because there are very few people involved in the HR department for the onboarding process.

It has saved costs. The organization is able to reduce the number of non-skilled people. That's quite impressive. They are saving a lot. They are hiring only skilled people. Previously, they needed four to five people for all the repetitive tasks, and now, a single person can do that work.

Their AI center is quite good. It provides a very efficient way to work.

UiPath Apps is a recently launched app by UiPath. It has lots of great features, such as direct integration of data in their UIs. It's very easy to display the required data, and the integration of the processes is also easy. It's easy to integrate the processes or workflows designed in the Studio with UiPath Apps. You don't need any coding or complex scripts behind this.

We are using the UiPath Academy. We are doing some on-premises training and online training to give the intro about RPA to our employees. UiPath Academy is completely free. The idea of role-based learning is very impressive and effective. If you are a developer, you just go and click on role-based learning. You will get all the data in a format required by a developer to learn and get to things.

The UiPath community is quite impressive. We get the answers within minutes or seconds. It depends upon how to post or publish on the committee forum. When I compare it to other industries, the UiPath community is categorized according to the technology. They have every category. For the UiPath App part, they only have the UiPath App experts. Similarly, in the Studio part, they have only studio experts. The UiPath people are already available in the forum. If you didn't get your answer, you will get the answer from the company itself.

I have been working on UiPath Apps for the last six months, and there are a few things to improve. The tables are not working properly. There are issues with the table display and the filter function in the tables. There is also an alignment issue. You can't edit the alignment of buttons.

There is also a lack of tutorials. They have a lot more functions, but there aren't enough tutorials to know how to use all the functions. They have free training in UiPath Academy, which is good, but the way of training is not impressive. They're using the textual format. They are providing lots of documents to read. It would be more effective if they were in video format. It takes more time to read and understand the content in text format.

It has been four years. 

It's completely scalable. We have approximately 150 users. We are mainly a UiPath organization, and it's being used daily. Our company started in 2017 or 2018, and we are only providing the RPA solution. In the last five years, we are one of the growing industries in India. We are in the top five companies in India in RPA.

I would rate them a 10 out of 10. Even their software developers are ready to take the questions. Many times, I've also talked to the developers from UiPath about our doubts and problems.

Positive

I have worked with Automation Anywhere. I switched because of the ease and less complexity of UiPath. It's easy to use and easy to install.

I have also tried Blue Prism. Blue Prism is more complex. It's even more complex than Automation Anywhere.

It's simple. It's a one-click installation. It takes a few minutes or even seconds.

It can be deployed by a single employee. The solution architect can deploy it.

Before searching anywhere else, just go for the UiPath Academy training. You will get all the things there. After finishing the training, you can switch to YouTube and other resources. The UiPath Academy is sufficient to teach you about any launched product.

I would rate UiPath a 10 out of 10.