UiPath Platform Reviews

Our use cases are generally related to front-end UI-based automations that emulate tasks done by teams. For example, we do front-end SAP automation for data entry and scraping or posting data to websites that are related to the organization. We use UiPath for other automations like extracting and manipulating data from Excel. The primary use cases are in finance, HR, and operations. In logistics, it's used in full-sprint solutions.

UiPath's ability to do end-to-end automation is crucial. If we do the automation in bits and pieces, it's challenging to integrate it. The best part is that the turnaround time is drastically reduced because the process isn't being put on hold in between two manual interventions. The more permissions we apply, the more we reduce the turnaround time. However, the smaller automations don't impact the turnaround time that much. If the logic is set correctly, it can completely eliminate human error. 

The UiPath community development forum is helpful. Developers can access all the information they need if they get stuck. For our use case, we refer to OpenMedia, not any particular program. To understand what are the RDP use cases. I personally follow primary and secondary research forums as well as McKinsey's technology consulting newsletters and documentation.

The UiPath Academy explains various use case scenarios through videos and training sessions. It's all practical, hands-on instruction instead of purely theoretical. That made a significant difference by increasing our confidence in the product and ability to create our own automation. You can track each team member's training steps in parallel because everyone needs to be on the same page.

Uipath doesn't necessarily reduce our on-premise footprint. We use UiPath to automate configuration integration, so I can't say there is any direct impact because RPA is now just part of our on-prem ecosystem. The solution doesn't require expensive or complex application upgrades, but certain applications need scripts to be enabled to get UiPath working on their front end.

It saves time, but the amount varies. Each process has a different impact depending on the frequency of that process. If a process is running daily, the values are high, but sometimes it's low. The organization aims to have one bot per person, so everyone has one attended bot that can replicate their monitor network. It's the equivalent of adding one FTE per year by default per person. Every person can have a bot, scale up the work, and get more done in a day. 

The amount of money saved also depends on how often the process runs. We pay per bot, so if the bot isn't running frequently, we might not save any money. However, if the requirement is to do many more tasks than a single person can handle, it makes sense to use a bot, and we can save a lot of money that way. Sometimes, we have different goals beyond just saving money or reducing the time that our staff members spend on tasks. We might deploy a bot to improve the user experience and save the user some time. In some cases, we might not see short-term savings, but we'll see a benefit from it in the long run as the process volume increases.

The feature I like the most is ONEWEB UI automation. UiPath's OCR technology also works well. There is another feature called Action Center that lets you decide what happens after the data is captured. It passes the data into Action Center, where a person can review and approve it before it goes to the next step. It helps us manage our attended bot processes.

It's generally easy to build processes because of the drag-and-drop configurable suite. However, more complex expressions may require some kind of functional coding. UiPath also has some prebuilt functions in its training module that can be utilized to enter the expressions and get the job done. That's one workaround.

UiPath's built-in integration with Python scripts could be more robust so that I do not have to depend on another technology and I can do everything on one platform. 

Each program you write on UiPath contributes to bot consumption and utilization. As you add more bots, your costs will increase for more actions. Python is open-source, so it is totally free. Depending on our automation needs, we go back and forth between these two technologies. Better integration between these two tools will help organizations cover all areas of automation without more cost-effectively. 

I have used UiPath for approximately two years.

I rate UiPath nine out of 10 for stability. We haven't faced any challenges with UiPath's stability because it is a SaaS product. It runs on the UiPath cloud, and things are working fine. 

UiPath is fully scalable. I haven't faced any challenges in terms of scalability because the cost is not per user or per process. It is priced according to the amount of bots being consumed, so it all depends upon the complexity of your own project. If the complexity is lower you can reuse and share 

I rate UiPath support nine out of 10. They always respond with solutions within the time established by the SLA. 

Positive

We were working with Power Automate. It has benefits from a cost perspective. The cost per developer is much lower relative to UiPath. Power Automate is a more cost-effective solution for larger enterprises. However, UiPath has more technological capabilities, and it's more user-friendly for developers, which is why UiPath is being adopted more over Power Automate. At the same time, Power Automate is continuously improving, so it may reach the same level as UiPath in the future. 

We are using the cloud version of UiPath, which is hosted by the UiPath team themselves. We do not use a private cloud. The network configuration didn't take much time. The deployment involves setting up a UiPath account and configuring permissions. It is a SaaS platform like Office 365.

The deployment time is just the amount of time required to develop processes for the project. It depends on the size and complexity. A project with hundreds of activities might take a few months, but a simple project with only two processes can be done in a few hours. 

I rate UiPath eight out of 10. 

We use UiPath to automate daily repetitive tasks.

I would rate the ease of building automation with UiPath a nine out of ten. It saves us a lot of development time, and the drag-and-drop feature is very useful. The cloud version's orchestrator is also amazing, as it can host our robots.

UiPath enables us to implement end-to-end automation, which is one of the most crucial parts for our customers. Most of our users are not technically proficient and do not know how to deal with these things. They want the automation to be complete without any manual intervention.

The UiPath User Community is really helpful and has helped solve a lot of problems.

The biggest advantage of UiPath is that a lot of time is saved, which can be used for other projects.

UiPath Academy courses are helpful. They help us gain a deeper understanding of the product.

UiPath's AI helps us perform more complex processes in automation.

It has helped us speed up our digital transformation by removing a lot of manual work.

Speeding up the digital transformation process does not require any expensive upgrades or much IT support to keep UiPath up to date.

UiPath has helped to reduce human error. This indirectly allows our customers to focus their employees' time on more productive projects.

It has helped us save time.

UiPath helps reduce costs, especially for accounting companies. They are able to automate basic tasks reducing the number of people required for daily tasks and can also have those tasks running twenty-four hours a day seven days a week.

UiPath is a no-code automation tool that saves me a lot of time when developing workflows.

UiPath is very slow for scraping. If they could make it faster, that would be great. We are currently using custom robots to scrape data, which is faster.

The initial setup of UiPath can be complicated. It would be helpful to have an executable file to simplify the deployment.

Integrating UiPath can be a complex and error-prone process, especially when it comes to calculations. A helpful feature would be the ability to add simple workflows using executables, which would be especially beneficial for small projects.

UiPath needs to be more compatible with MacBooks.

I have been using UiPath for three and a half years.

The UiPath software is generally stable, but some of the packages within it can sometimes be unstable. For example, we have had to switch to older versions of some packages in order to get them to work properly.

I would give the scalability a rating of seven out of ten. As we scale, we involve more users and machines, which means ensuring compatibility.

To deploy, UiPath needs to be installed on the production machine and the extensions need to be ready. One person is enough for the deployment.

The initial setup of UiPath can be complex, as we sometimes need to explain to customers that it is not as simple as copying and pasting an executable file. UiPath requires some setup and configuration in order to work properly. 

I would rate UiPath an eight out of ten.

The decision of whether or not to use UiPath depends on the customer. If the customer is a Windows user, then UiPath is a good choice because there are many third-party packages available that make tasks easier. The orchestrator cloud functionality is also very helpful.

UiPath is easy to maintain because it integrates with other applications.

I recommend UiPath for Microsoft Windows users.

We utilize UiPath to manage workflows and deploy application solutions into our customers' environments. UiPath simplifies various business tasks, such as automating applications, Excel, and segregating data.

We deploy UiPath both on-premises and in the cloud depending on the customer requirements.

Building automation with UiPath is straightforward. Even individuals with limited technical proficiency can utilize UiPath.

We implemented UiPath for one of our partners. They previously required human intervention to manually manipulate data in a 17,000-column Excel spreadsheet for monthly reporting, which used to take one hour. By employing UiPath and incorporating a Python script into the process, we automated the Excel spreadsheet. As a result, the task now only takes three minutes. This automation saved the organization time and money, increased the accuracy of its data, and allowed its employees to focus on more value-added work.

UiPath enables us to implement end-to-end automation. I have a client in Malaysia, and I am from Vietnam. I visited the client on-site for two weeks. They are in the manufacturing industry, and my purpose was to gather information about their automation requirements since they had never utilized automation before. I managed to assist them in standardizing their processes by offering advice on how to implement the solution. I collected the end-user requirements, which were then used to create the necessary documentation. Once the document got approved, the developer and I developed the bot and subjected it to UAT before obtaining final approval for its production release.

The UiPath User Community is wonderful. While many RPAs have their own communities, none compare to UiPath's. The community edition of UiPath boasts a substantial user base, with expansive groups across various social media platforms. When I first started using UiPath, I would always turn to the user community whenever I encountered an issue. I noticed that others had already asked the same questions and received answers, which was quite convenient for me.

Everyone associated with UiPath usually completes at least their first year of Academy courses to acquire a fundamental understanding of RPA and the platform's functioning. This knowledge is crucial for facilitating the easiest possible approach to automation. I genuinely appreciate all the videos from each course. Every video contains valuable information, and I never skip any of them. In the beginning, the Academy was a great help to me.

UiPath helps reduce the cost of our digital transformation. One of our large financial industry clients mentioned that where they used to require 13,000 employees, they are now only using 6,000 to complete the same work through digital transformation.

UiPath assists in eliminating human errors. Numerous tasks performed by humans each day involve typing in information. Humans can make mistakes due to factors such as fatigue, mood, or feeling unwell. However, automated processes are not susceptible to these issues.

UiPath can contribute to cost savings for an organization, contingent upon the organization's size and the quantity of tasks being automated relative to the number of employees presently engaged in performing those tasks. On average, UiPath has the potential to reduce costs by approximately 30 percent.

The most valuable feature is the ability to view my own activity and customize it on the platform.

We cannot utilize the UiPath community edition license to operate any bots that we have created using that version in an enterprise environment. This is because we are obligated to employ UiPath Studio, which necessitates a distinct license for professional use.

I have been using UiPath for two years.

UiPath is the most stable platform.

UiPath is scalable.

I previously used Power Automate before switching to UiPath which is an out-of-the-box solution.

The initial setup is straightforward. We just need to run the orchestrator and the packet. I can complete the deployments myself based on the documents.

I would rate UiPath nine out of ten.

UiPath requires proper maintenance which is outlined in the user manual.

We can't disclose our exact use cases, but we do intelligent automation with UiPath.

It reduces human error and most bots are able to generate 50 to 60 percent savings in terms of employee time. It's definitely helping our organization to save costs. We are able to do work at one-sixth of the cost. Even after adding an FTE for bot support in the back end, UiPath saves us significantly on costs.

The Task Mining is one feature that is very helpful to any business analyst. I do business analysis, and the info that I produce goes to our UiPath team to develop automations. Task Mining is the only part I leverage.

UiPath is pretty flexible and offers security aspects as well. It helps us do intelligent automation, providing multi-language support. It can also integrate with any kind of application, such as Java or legacy-based applications. We can call APIs when needed, and it can be scheduled. We can even manage UiPath licenses for multiple uses.

It has certain built-in Excel features, so if you want to pick data from Excel or crunch data in Excel without using Excel macros, you can use UiPath and take that data to any type of ERP application. In that way, it's quite flexible. It has very good features that help you process data across different technologies and platforms.

The UiPath Academy courses are also very useful. I became certified in UiPath business analysis training, and have also done UiPath technical architect courses. It helps you kick-start your career in UiPath. It's very helpful.

UiPath helps with digital transformation at the outset, but I focus on the amount of runtime support needed for managing bots. If a bot is going to save four to six onshore resources, at least one offshore resource is needed to support it. That is one area where UiPath, Automation Anywhere, and every automation software has to focus. A lot of bots are highly sensitive. Even the slightest change in screen behavior or a small change in the process and, many times, they are not intelligent enough to run on their own. That means there is a high level of dependence on the support team. Automation software providers need to improve on this.

Also, UiPath could bring in a type of low-code or no-code automation so that it can be used by the masses instead of only by technically proficient people to develop solutions. Low-code or no-code automations would be really helpful. 

In addition, for intelligent automation to become really robust, a lot of features need to be added, and the accuracy of the model has to be improved. Right now, if I am going to implement any UiPath or AI solution, in the beginning, it will only be 30 to 40 percent accurate. It doesn't get to 70 to 80 percent.

These are the types of things that need to be improved in UiPath.

I have been using UiPath for between six and seven years.

It is a stable environment. It doesn't encounter any errors on its own, unless there are system or functional exceptions.

It has good scalability. We can even redeploy an existing use case to a new use case. Or when a new migration takes place, we can use UiPath by modifying it and making it work in the new enrollment.

Our support team handles technical support. I haven't contacted them.

The price is reasonable, although Orchestrator is really costly. Not many organizations will be able to afford that, but without Orchestrator, you can't do bot management. It becomes pretty difficult. UiPath has to focus on orchestration pricing. They need to bring in some innovative pricing.

From the business analysis angle, refine your use cases and make sure you are identifying the right ones, before deliberating about any automation platform, whether it is UiPath or not.

We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.

Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI. 

The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process. 

UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.

The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.

The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface. 

Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.

I have used UiPath for four months.

UiPath has been stable in the past four or five months that I've been using it. 

I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date. 

I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast. 

Positive

We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath. 

UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out. 

UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.

UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.   

We looked around but couldn't find a competing product that offers so many features in one app.

I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support. 

The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users. 

Our primary use case is for RPA. We use it for checking invoices and sending out electronic letters. It is also going to check the absence entered by people when they are sick and see if those fill-outs are correct.

UiPath enables us to implement end-to-end automation. It is very important. It makes us more efficient. It does not require that much labor.

We find UiPath quite good in terms of ease of building automations. It does not require an enormous amount of knowledge. It is quite easy to use, but we need to do some scripting and programming in addition to the software.

We use UiPath's AI functionality in our automation program. It is necessary to interpret PDFs. We only use it in one process so far. It has only been six months, so it hasn't enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation. This digital transformation does not require expensive or complex application upgrades or IT application support.

UiPath has reduced human error. In the use case for checking the invoices, it helps us to handle an invoice more correctly and send the invoice to the correct person internally so that it does not go in a loop somewhere.

UiPath has freed up employee time. By the end of this year, it would have saved us two whole man-years.

UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million.

The software does what it is supposed to do. I do not have any specific features that are valuable. We mainly use it for automation. We use the standard application screens. It meets our requirements.

We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought.

Its stability could have been better. 

It was installed around September of last year.

The stability could have been better. We started out with one developer license and then we had another developer license. When both developers are working in the cloud platform, it shuts down. I am not sure if it is solved yet.

I do not know about the scalability yet. I hope it is scalable.

We have not used their technical support. We used the UiPath community for some issues. We were trying to learn how to program, and we were stuck and trying to figure out how to do certain things. We posted a couple of questions to the community. There are always people there who are willing to help and come up with good ideas to solve the problems that you have been stuck with.

We did not use any solution previously.

It is in the cloud. Our cloud provider is Digital Workforce.

The deployment took four months. It was straightforward. There were no issues. The integration between the cloud platform and our internal networks with the firewalls was really smooth.

It does not require any maintenance from our side.

It was Digital Workforce that showed us that this is how we would want to do it. We based everything on their strategy.

With the rate at which we are going with automations, it should take us a year and a half or two years.

UiPath has several modules that we would like to use. They will enhance our installation, but they are very costly. 

We are quite happy with the solution as it is. If I were to go for UiPath again, I would not choose Digital Workforce as a supplier.

I do not have any experience with any other solution, but we have had some glitches, so I would rate UiPath an eight out of ten.

I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production.

UiPath helped us realize some cost savings by eliminating several FTEs. 
UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

I have used UiPath for eight years. 

I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

Neutral

My firm uses two or three tools, but most of our bots in production use UiPath. 

I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

I rate UiPath eight out of 10. 

We're using UiPath for healthcare use cases. It is primarily used for automating document-related tasks, such as moving documents around, classifying them, and extracting the information we need. 

UiPath has increased our accuracy to 99.99 percent and expanded our ability to process large volumes of data, making data processing more affordable and improving our profitability. It has helped reduce personnel time and enhanced productivity because we can run the bots 24 hours daily.

We can automatically scan documents and send the information through Twilio. Document scanning is tricky, but we can easily collect the data after finishing the process. The integration is smooth. 

The solution helps us share data between systems, which speeds things up. Previously, we were doing everything manually. Now, we can automate data tasks in Informatics with UiPath. 

UiPath enables us to pull patient information into a single dashboard with the help of a Power BI integration service. Power BI is our dashboard solution, and we integrate it via API. It's much easier to monitor the patients because we can see how many records were successfully processed and prepared. It's secure enough to comply with HIPAA because we can collect patient data and encrypt it. Automated scheduling helps the healthcare staff, particularly the doctors. 

I like the ability to extract emails and other data from scanned documents. The machine learning and AI features are helpful because we're processing tons of documents and warehousing the data. UiPath's Document Understanding makes that much easier. 

Document processing could be improved. It's challenging to build document automations. It would be helpful if UiPath provided some templates and prebuilt models. Citrix automation could be improved. It's static automation, and we cannot fully automate processes involving Citrix. Some elements aren't supported. 

I have used UiPath for around four years.

UiPath is generally stable, but the stability goes down when we do Citrix automation.

UiPath is scalable enough. We are using more than 20 licenses. 

I rate UiPath support 10 out of 10. I'm satisfied. When we raise a ticket, we get a response in a day or two. 

Positive

UiPath Studio is available in community and enterprise versions, but the UI doesn't work correctly in the community edition, so it's difficult to achieve 100 percent automation. I'm not responsible for the licensing, so I don't know how much it costs. 

I rate UiPath 10 out of 10. I recommend UiPath because it's better than other automation tools like Blue Prism. It's easy to use and has a large user community that you can rely on for support.