UiPath Platform Reviews

I have used UiPath for a city utility. The main purpose is if they want to dig in a particular location, they need to know how many pipelines are underneath the road, what the situation is regarding high-tension wires, gas pipelines, et cetera. For that, we needed to go to about 18 websites and scrape the maps from them into a local repository. We use UiPath to save that data from all the websites.

From there, there is an AI/ML solution that identifies the danger signals and notations on the map. It summarizes them and sends them to a mobile application used by a person who is at that location. That person can determine whether they are able to dig in that particular location or not.

UiPath reduces human error by automating a lot of manual steps. 

It also helps free up employee time. The amount of time depends on the use case. For the use case I described above, for the utility, the whole process of preparing one package would take one person two and a half hours. Automating it using UiPath and AI reduced it to two and a half minutes.

In terms of costs, for that use case, it has saved that company 30 to 40 percent.

Scraping with UiPath is easy, as is integration with some services. It's also easy to deploy solutions. 

Building automation takes place in a normal programming environment like Visual Studio. It's the same environment developers use. If you know development, building automation in UiPath is easy. Visually, it's all interactive and easy to work on.

The platform also has features for logging and monitoring things and communicating when there are errors.

The UiPath user community is a very good ecosystem with information about a lot of new features like AI, chat integration, and WhatsApp integration.

For training purposes and certification, we use the UiPath Academy. It's a very good resource and you get very good support from the community.

We also use the solution's AI functionality but so far only on low- to medium-complexity processes.

I would like to see them transition to the cloud and provide services there. That would be an improvement.

Also, it needs more integration with external services, and I would like it to have generative AI and more artificial intelligence features.

I have been using UiPath for about one and a half years.

The stability is good. I am satisfied with it.

The scalability is also good.

UiPath's technical support is good.

Positive

I used Automation Anywhere. I switched because our clients switched since UiPath is cheaper.

There is definitely ROI from using UiPath. Based on the fees and the load of the input, ROI will be calculated and used to decide whether the use case is worthwhile or not. It will be decided in the analysis and discovery phases. If ROI is feasible, only then will development take place.

With UiPath, there is an additional cost for Document Understanding. If the use case demands it, that feature should be used.

Even though our clients may have an Automation Anywhere ecosystem, they choose UiPath due to budget and cost. Apart from cost, both platforms offer almost all the features. However, from a technical perspective, Automation Anywhere has more utilities and components for building bots.

If it weren't for the cost, I would personally choose Automation Anywhere, on the technical side, because it has huge utilities and components for building bots. The move to UiPath is driven by budgets and costs.

As for end-to-end processing, when you are trying to come up with use cases for RPA, you will probably look at existing legacy applications that are not extendable. They won't have any more new releases but we still need to extract value from them. Use cases include reducing the processing steps and manual steps done, day-to-day, by people. End-to-end automation will help to stitch all the gaps and reduce the processing time.

UiPath is not cloud-based yet, so most of the work is done on-premises.

In terms of maintenance, one person on our support team monitors all the bots and attends to any problems.

I would recommend UiPath for small and medium-sized automation. If a company doesn't have a large budget, UiPath is the solution.

The business side of our company has different processes and they send us requests to develop automation for them.

Almost all of our processes are end-to-end automations. Our company looks for a single solution provider and the minimum number of tools needed to automate a whole process. We don't want to jump between different systems where the owners have to get more approvals to get the automation done. It's better to have one simple solution that can work on different scenarios.

Another benefit is, obviously, that processes that don't require human intervention can comply with security requirements and then you can host it on a VM. You then schedule the automation and it will run. It's really good compared to competitors, like Automation Anywhere, which have not yet reached that level.

UiPath also speeds up digital transformation in many ways. People start thinking about automation and the processes from start to end. For example, if there are four steps in a process and one team member is responsible for the third step, by turning the process into an automation, he knows the whole process from start to end.

In addition, it helps reduce human error, especially for repetitive processes done with human effort, but that is true of any automation, not just UiPath. But I do think UiPath is the best solution. UiPath has sped up processes for many of our teams, and they are much happier. They can explore other areas in which they are more interested. Personally, UiPath automation has saved me at least three hours a day.

The key features that I find quite helpful include

• Orchestrator support
• Automation Hub 
• Process Mining
• Document Understanding
• Test Manager
• Insights.

On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help.

I have been using UiPath for two and a half years.

It's stable.

We have over 100 users in our company.

We have UiPath on-premises so we usually upgrade the platform whenever they release a stable version. There is some work involved with UiPath web extensions, which we have to install on web browsers.

We usually talk with our account manager. UiPath's technical support team is good. They are always approachable.

Positive

I did not work in RPA before I started using UiPath.

UiPath is costly compared to Power Automate Desktop, but if you want to do most things, UiPath helps a lot. The more you use it, the cheaper it gets.

UiPath is the industry leader in RPA. Other tools, such as Automation Anywhere and the Power Automate platform, are notably lacking in most of the features.

There is a big learning curve if someone is new to programming. It would be better to have gone through some basic data types or to have an understanding of how logical sequences work. But apart from that, it is easy to build automations. Once you understand how to use logic, it's easy. 

In our company, people are still adapting. It's not 100 percent done. We are asking many teams to start learning UiPath and automating simple things first.

There is a desktop studio and any citizen developer can develop an automation without learning much. It's quite simple to use. When you want to share something with other team members, you just publish it to Orchestrator and share it with UiPath Assistant. That is quite helpful for any team looking for automation.

The UiPath Academy has different certifications and, on my team, everyone has done some kind of course there and received certification. They know what they're doing and understand how RPA works.

I would suggest developing a basic understanding of how to use UiPath Studio, which is the IDE. Try different things and, then, if you're stuck, go to the UiPath forum for help. If it requires more detailed knowledge, then go with a video course in the UiPath Academy. But most of the time, we Google an issue and find answers on the UiPath forum or documentation. Sometimes a YouTube video will help. It's not necessary to go through the video learning process in the Academy to start using automation.

We use UiPath to automate the processing of large volumes of data. The company has multiple sites, but the organization's data warehouse is at one location. Around 80 people use the solution. 

UiPath enabled the company to reduce staff. We can now perform more work with fewer people. We decreased our manual work by around 60 to 70 percent. UiPath freed up personnel to do other tasks. We still have people doing about 30 percent of the data work, but we hope to increase that to 100 percent. We've cut costs by about 40 to 50 percent.  

We are launching new products using existing UiPath workflows built for our older core projects. When we get new requirements from the client, we can easily implement them. UiPath has expanded our capacity to take on new clients. 

The most valuable aspect of UiPath is that it doesn't require much coding. We can do most of what we need using the basic functionality. We can implement the code with drag and drop and basic modular programming.

The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends.

I have used UiPath for about five or six months.

UiPath is stable.

UiPath is scalable because we can reuse our workflows. 

I rate UiPath support an eight out of ten.

Positive

We used Microsoft Power Automate for one or two months. UiPath has more capabilities, and we can do more with it. 

Setting up UiPath is straightforward and requires some maintenance. The deployment team does that.

We're getting more clients using UiPath, so the price we pay isn't an issue. 

I rate UiPath a nine out of ten. I would recommend it to my clients and colleagues. It doesn't require much coding knowledge to use. It's also much cheaper than paying human employees to do the same work, and bots are less prone to errors. 

My major use case with UiPath is to create automation applications that reduce manual work. At the same time, we use it to record and update our processes. 

UiPath has helped us elevate our automation process and reduce silos in our businesses. We have been able to deliver better results by using UiPath.

UiPath has improved efficiency with its end-to-end automation process. For example, we do data transfer using UiPath automation. Right from the insertion of data to the transfer of data to the end-user, everything is completely automated now. It's very apt as end-to-end automation software. End-to-end automation is very important because there is no manual intervention needed, once it has been set up. A lot of time and a lot of effort has been saved because of end-to-end automation.

Because no manual intervention is needed, 80 percent of our time, overall, is being saved right now. For example, tasks that required around 10 employees to do only require two employees. The remaining eight employees can focus on something else, to improve sales or our product feature list, et cetera. And invariably, overhead costs and employee costs have been drastically reduced with UiPath.

We are using the cloud version of UiPath, and it has definitely helped us to reduce our on-premises footprint. There is absolutely no on-premises maintenance because everything is on the cloud for us. Server updates and the like happen on the cloud. Currently, we just have a couple of systems on-premises for manual work, but apart from that, our on-premises footprint is almost zero.

Another benefit is that UiPath has reduced the cost of digital transformation because it's complete, end-to-end automation software on the cloud. Everything is digital for us now. There is no paperwork or manual intervention needed. Employees who work remotely can get easily connected and download and process data, as well, with UiPath. This digital transformation didn't require expensive or complex application upgrades or IT application support. UiPath is very straightforward software. It's one of the easiest-to-understand RPA platforms. So we have not used any third-party applications or anything else to do our tasks.

We deal with a lot of data and UiPath has definitely reduced human error. Previously, while transferring data, data loss would happen here and there, and that consumed a lot of time. But since the end-to-end automation with UiPath, there are zero errors. It's very useful and has greatly improved our efficiency. We have seen about a 25 percent improvement in overall efficiency since we started using UiPath. It has saved us three hours per day out of an eight-hour workday.

The most valuable features for me are the Automation Hub and Studio. I engage with the Studio functionality in UiPath, as that is where most of the design happens. I'm from a non-technical background, so for me, it's very easy to just drag and drop the fields using the Studio functionality and place them in my workflow module. That is my favorite aspect of UiPath.

The option in Studio of the drag-and-drop functionality makes it very easy to design certain applications. One project that I have been working on is building security automation for our organization. For example, if anybody plugs malicious devices into a laptop or our system, a notification pops up. And if somebody logs in to our system from a different account, a notification pops up. It has been very straightforward to do that. It's not rocket science. Just drag and drop and proceed from there.

Also, the user community is fantastic. I just post whatever queries I have on the user community and I get a lot of responses immediately. That has been very helpful for me. It's one of the premium communities out there for any software. I'm enjoying the user community.

In terms of the product, I don't have any complaints. Here and there, small server downtime happens, but that is expected with any cloud-based software.

I've been using UiPath for about a year.

Being cloud software, it's stable. They just need to make sure that it's up to date.

Initially, we started out with 15 users and now we have 25. In that way, it's scalable, but any automation software is scalable.

They could provide much more premium, quicker customer service. I'm from India and the customer support team is elsewhere. There's a time difference and, whenever I post a query or ask them for help, the response is delayed. That is one way they could improve.

In terms of their product knowledge and quality, I'd rate their technical support very highly, but it's their response where they could be much more efficient.

Neutral

Before this, we were actually trying to develop an in-house application ourselves, but things didn't pan out for us. That's why we switched to UiPath. We didn't use any other software.

I was partially involved in the initial setup. I wouldn't say it was complex; it was a smooth process for us. It took around 25 days for us to get it up and running in our organization. We expected the process to go on for two months at least, but that didn't happen. It was quicker.

A couple of our guys, along with two employees from the UiPath team, worked together on the implementation. They gave us initial training on how to go about things.

We are a very small startup company. We have three teams in our organization and the platform is deployed across all three teams.

UiPath has resulted in a greater return on investment in terms of profits. We have seen a 20 percent increase in our overall revenue for the last financial year. We have seen a good return on investment from UiPath.

For the features and the quality of features that they provide, it's a very reasonably priced product.

We didn't evaluate any other options before going with UiPath because we knew it was one of the market leaders. It was just a matter of whether it fit our budget or not. Luckily, it fit our budget, so we purchased it.

The biggest lesson I've learned from using UiPath so far is that, in the current digital age, automation is everything. Automation is going to be the future. I would definitely urge others to start using at least the Community Edition of UiPath. That is the free edition. Try using that edition first, to get a handle on things, before going for the paid edition.

We used this solution to automate monitoring, implement robots, and monitor the robots. We use it for network monitoring, ticketing systems, and remediation activities. This is a SaaS solution. 

This solution is mostly used by network engineers in managed services. The engineers look after telecom networks, and they are the end users. For automation, a sizable team of developers, specialized automation developers, and solution architects used the solution. There were about 40 RPA developers and 10 solution architects.

We plan to automate some of the business processes regarding financial reporting.

We used this solution in the automation of a legacy Jira application that was used for CR management. We use the change request template, and we're able to collect data from various systems through APIs and submitting requests.

Since we started using this solution, our team has had more time to work on other tasks.

The solution has reduced human error by processing the data directly from the source and into the destination application without human intervention.

Our internal clients are glad that KPIs are increasing.

A lot of my colleagues have used the UiPath Academy course. There were also colleagues who used the course and weren't involved in the day-to-day automation process.

It really helps employees be aware of how the tool works, how they can better describe processes, and with what level of detail they need us to describe processes so we can automate their work.

One of the biggest improvements was that some of our colleagues who weren't technical and weren't working in the automation domain started to build their own robots to automate some parts of their work without help from our automation team.

UiPath's community is used by quite a lot of our developers to solve some issues and get resolutions faster. The community is quite big compared to other communities. We get more resources, and it's more active than other communities.

We use Attended Automation for some of the monitoring, like creating outlets based on network events. Attended Automation helped scale RPA benefits in our organization by automating department or role-specific processes that require human-robot collaboration. 

With the involvement of a lot of colleagues from different departments, mostly using Attended Automation, we have increased the awareness of automation and robot automation in the company.

I like the interface. It's simple to interact with. We can replicate and multiply the robots when we need to change something.

It's easy to build automations using UiPath. Colleagues who aren't very technical can develop their own automations.

The developer studio could be improved. There have been glitches, but it improved from year to year.

I have used this solution for three years.

We had some issues with stability because of some unattended robots. During execution, there were stability issues.

We didn't have many issues with scalability.

We have a good relationship with UiPath. We are in Romania, and they have an office here.

I would rate support an eight out of ten. 

Positive

The setup was easy. Within one month, we migrated from Blue Prism to UiPath and started implementing some robots.

We had a small POC to discover how it would fit in our infrastructure and how feasible it would be to have all the functionality from our previous tools. We rolled it out for a small department and migrated all automation to UiPath. Then, we gradually rolled it out to other areas.

Overall, the solution saved costs. Last year, it saved us between 8% and 12% of costs.

We increased the speed of delivery of automation, so it's a good return on investment.

We also evaluated Blue Prism. Due to its subscription pattern, it wasn't flexible enough for everybody to understand it and work with the tools. Licensing was a bottleneck.

Blue Prism didn't reduce the cost of automation, but it increased the number of automations we did in the same period by 30%.

I would rate this solution seven out of ten. 

My advice is that depending on the business domain where you want to implement the solution, it's more feasible for document processing and ingesting data in applications, not for executing commands in various application servers or infrastructure. 

Stability is an issue. In large deployments where you have a lot of robots, these issues can cause a lot of intermittent problems with the operation of the robots.

I implement UiPath for other companies. My specialization is software integration and digital transformation. I also manage UiPath for some organizations. We're a digital marketing agency that helps companies undergo a digital transformation for data and analytics. We help them automate marketing and data analysis for researchers and the organization itself.

The primary use case is to help the marketing department collect data about user experience and interaction. We also automate repetitive IT work and connect it with marketing. In other words, we extract data from the IT operations to use for marketing purposes. UiPath is also used in every department to reduce manual work.

UiPath has workflows and templates for every use case. We use nearly all of them in all departments with pre-configured templates and workflows, but we mainly use UiPath for IT operations, marketing, and finance. And the three are our primary use for it. We build the procedures and generate automation. We use public, private, and hybrid clouds, but we mainly use public and hybrid clouds for our services. It depends on the client, but sometimes it's private. 

We previously did everything by hand because we had no automation knowledge or experience before we started using this product. Before we started implementing it for others, we began using it ourselves, and we saw a 200 percent increase in performance in the first three months after launching UiPath automation. 

At that point, we realized we could do the work of twice as many employees without hiring more. With UiPath, we can build, monitor, manage, and do many things that used to take so much time and account for a lot of our operating costs. The most important benefit was a reduction in the risk of human error. In addition to saving time and money, we can grow much bigger daily. We can automate more as we gain more experience, collect more data, and amass more insight. The benefits are compounding as time goes on. 

We only had two or three clients when we started working as integrators and service providers two years ago, but we've grown significantly since then. It became harder to handle as we started getting more clients and revenue. That's why having an easy-to-use solution that allows end-to-end automation without much effort is crucial.

You need end-to-end control and easy management when doing this work for multiple clients or providing support to other teams. It's vital to have end-to-end capabilities without complications, making things harder for us. UiPath is helping the company grow faster and making our operations more efficient. We can automate the specifics of finding out how much everyone is working, enabling us to recognize and reward hard-working employees. Without automating the process of understanding every employee's impact, we could never find this out. For example, some employees may work longer than others, but they might be less effective. It's challenging to discover this without tools driven by AI and machine learning. 

Overall, it has streamlined how we generate, use, and store business data, saving thousands of hours of manual work. This Automation Cloud app feature doubles the benefits of UiPath by enabling us to generate apps from the data we collect and the automations we create. Ultimately, this translates into considerable savings in time and money.

Automation Cloud has helped tremendously by turning complicated, complex coding work into drag-and-drop templates, so we can build automated processes in minutes. It has enabled us to realize a lot of value from our employees who lack coding knowledge. They can now participate and create apps for us and our clients. 

Most other tools lack enough documentation, or the onboarding experience has a steep learning curve. It's hard for junior employees who lack coding or data experience. The fact that UiPath is accessible is crucial for our employees and those who work for the organizations we help monitor and manage. UiPath is an industry leader in enabling everyone to learn, and they provide rich visual courses that take you from A to Z. I usually don't have to hold a junior developer's hand and answer lots of questions. I only need to send the links.

The material UiPath provides is enough for them to get started. With other tools, we always have to turn to the community and YouTube videos or Google how to do something. They also don't get the complete picture of the use cases or what to do. After using UiPath Academy courses, they have a comprehensive understanding of everything and can easily find whatever they are searching for in the documentation or the academic studies. So it's a very mastering point for them to provide these courses and enable it for everyone.

We like how UiPath is designed for low-code or no-code users. It's less complicated, enabling everyone to use it with only a basic knowledge of automation or data. Generally, I also like UiPath's ability to mine processes and analyze user interactions to generate analytics.

Through task mining, UiPath can generate AI-powered analysis, and it has a Document Understanding feature that enables it to extract information from submitted images and data. We also appreciate the added value UiPath provides for customer service and user experience. It can automate ticket handling and responses. This has saved thousands of hours. Document Understanding has made a massive difference by analyzing and extracting everything from user submissions, then putting it into tickets and generating customer satisfaction scores. 

A task capture feature enables you to capture the workflow from a process and record it. This feature isn't as specific as I would like. It should be able to capture every detail. The same goes for process mining when it comes to system loads. It's already the best, but I think it could be better. 

I need all details of a log file from every software and ERP to discover the pain points and bottlenecks. It usually understands where the most automation value is delivered but could generate more valuable information. Sometimes it's the same data from a different ERP, but it doesn't generate the same insight from it 100 percent. There's a slight difference, whereas they are supposed to be practically the same.

I also think the UiPath community needs more attention in terms of how they engage with the community and what they recommend. I find that they hardly engage with the community compared to others. To be clear, I think they are doing well, but they could do better at engaging with the community and encouraging community members to engage with one another. I feel like it's not the most active community with the most active management. At the same time, there's also much information in the community, and they're always sharing information with us. Still, I think UiPath could achieve a better experience by putting a little more effort into the forums. 

I have been using UiPath for about four years.

I rate UiPath support a seven out of ten. 

Neutral

I have previously tried IBM Process Mining, Automation Anywhere, and Blue Prism. I think the ease of building automations is the main thing that differentiates UiPath from the rest. There's a single-user interface that gives you the ability to create automated processes without much advanced data or logical knowledge. We can find pre-configured commissions for specific use cases for our clients, but we also build custom services for specific users. 

Compared to other automation tools, it's much easier to build and manage workflows and find an opportunity for more automation within the interactions. And I barely plan for automation by myself. UiPath's end-to-end automation also separates it from its competitors, which tend to have separate tools for each operation. Mining is separated from RPA, but UiPath provides an all-in-one end-to-end automation tool. 

I rate UiPath an eight out of ten.

We're doing a lot of accounts payable automation and accounts payable invoice automation. 

We have about 70 bots in production right now. They are unattended.

It's helped us to dramatically cut down on the number of people having to key in invoices manually. We've been able to repurpose some of the staff into other jobs and have the bot do all this work for them. It's really changed things. Our staff likes it since they're doing more meaningful work and not keying in invoices all day. I'd say it greatly impacts our staff, and our dealers love it as they're getting paid quickly. The invoices are getting paid much more quickly now.

We know that it's increased the speed of payment dramatically. I'm not sure of the numbers. However, we've processed about 40,000 invoices to date using the bot. We started in January and do about 5,000 invoices a month. That's saved a lot of hours. Our guys were doing this all day, every day, and we've cut back on it dramatically. It's a considerable amount of hours saved.

We enjoy using the AI functionality. The document understanding is the tool we're using to do the invoice automation, so it has an AI piece and machine learning built in. 

The invoices are probably our most complex as there's a lot of information that has to be scraped off the invoice that DU is doing. We started with the hard ones, and we're easing into the easy ones now. We worked backward a bit. We were a little concerned going in that this was a little bit complex; however, in a very short time, we got a lot done. Looking back, it was probably a good decision to start there. With AI, we're looking to do more. We'd like to bring on more invoices and continue to use this throughout the whole organization and in Latin America as well.

Just seeing all this manual work being automated, and seeing how the staff is thrilled that they're actually doing interesting jobs now has been great. They come in the morning, and they're actually excited about coming to work, not keying in invoices all day. That's the biggest benefit I've seen. The staff is really excited about the product, even though, in the beginning, they were a little nervous about bots doing their work.

The goal of the project was to get 75% of our invoices done with no human intervention. We actually hit 90%.

We use the UiPath community quite a bit. We find it very helpful. Most times, when we're having an issue, other people are having the same issue. We have gotten very good insights and have found other use cases. It has helped us a few times to fix an issue. It's a great feature.

The UiPath Academy courses are great. When we rolled out, we did a project with UiPath. We put a lot of their courses in our Academy so that our users could take them through us, and have actually had a very good response. A lot of people in the company took it, and the completion rate was very high.

The Academy teaches people what RPA is, and how to use it. It could be as basic or as complicated as you want. They have a wide range of classes. The fact that people can get in there and start learning for free is also very good.

Maybe we need to rely on our rep a little bit more to find out what's out there and start asking a lot more questions. We don't understand its full potential. However, that's a little bit of us not asking the right questions. What they've been terrific about is coming out with fixes. Every time we have an issue with something, they're quick to fix it immediately or in the next release. 

They're spending a lot of time and effort on unstructured documents or core quality documents. Sometimes things don't pick up right away, however, it is my understanding that they're working on it, and it has improved tremendously. Even since the beginning of the year, we've already seen some improvements.

I've been using the solution for two years. 

The stability is great. What they've done is pretty impressive. They're going to be here for the long haul.

We found it to be very, very stable. We have not had any issues since we went live, so that's also been very impressive for us that it's extremely stable.

From our perspective, there's really no issue with scaling. We're looking to expand, even by putting more invoices on it, and we don't anticipate it being an issue. We're not concerned in the least about how much it can handle. We're looking forward to expanding it a little bit.

Technical support has been terrific. 

They're very quick to react to us, and even if they aren't, our rep is always very quick to help us get a response. 

Positive

This was the first RPA solution I've used. 

I work in finance and accounting, and we were chosen to be the proof of concept to use UiPath. We were in very early, so we did a very early proof of concept, built five bots, and presented them to senior management. We gave feedback that we thought it was something that could be beneficial for the company.

The initial setup was very straightforward for us. UiPath worked with us. They were great in helping us out; the reps really helped us through the whole proof of concept. It was very new to us, and we had their full support - even when we were presenting to senior management.

We're looking at ROI on one project right now, and we estimate we will begin to see a return in year two, which is great.

The pricing has been fair. They've been very good to us with the pricing. They let us choose what we needed. They build packages that fit us, whereas maybe the competitors aren't doing that. Others don't give us the ability to buy what we need. We kind of would have had to buy in bulk, and we didn't like that either. UiPath gives us the ability to be flexible with what we need.

We looked at Automation Anywhere. We just had a better feeling about UiPath. Even from the proof of concept, we had a better feeling about UiPath.

The biggest thing we found with Automation Anywhere, for example, was we asked for a demo license so that we could do a proof of concept; we had a very difficult time even installing the demo licenses. In contrast, with UiPath, it took us a matter of minutes to get going. We were on and building bots within a matter of minutes. Therefore, very quickly, we realized UiPath was the right solution for us.

We're on the latest version, I believe.

While our company is very socially and environmentally aware, we're not yet leveraging UiPath on projects that work towards good causes. RPA is starting to get some acceptance into the organization now, and we'll do something in the future. 

I'd advise potential users to set expectations with users. Talk to users. With RPA, people always fear when they hear robots. Setting expectations for your user base. Also, if you're not sure, find a partner that you can trust. We found a very good partner. They were very good to work with, and we really felt like we could trust them. We wouldn't have been able to do this without them. They really brought in the expertise. 

I'd rate the solution a ten out of ten.

The software's terrific. The support's terrific. All the people that are assigned to our account are very attentive to us. Our current rep is amazing. Every time I call him, he always helps. If he can't answer it, he always finds us an answer. They're quick to respond to us, even if they don't have the solution immediately. It's never gone more than two days without us resolving any issues. They've been very, very good.

We're very happy with the overall solution.

We have about 180 bots we're doing now. I think the most interesting one we have is an underwriter bot. It collects information about a person who has just applied for a product, and it does research for the underwriter. It does financial research and medical record research, and it compiles all that into notes for the underwriter. It actually gives them a recommendation on how to proceed with the application. We do all sorts of use cases, including financial and claims, and have a hand in everything that MassMutual does.

In terms of the ease of building automations, we have processed millions of cases through UiPath. It has saved hundreds of thousands of hours for our employees and freed them up to do other tasks. At MassMutual, we have people lining up to have us make a bot for them. So, it's been well accepted.

I like the tie-ins to other languages. Being able to use Python, C#, and VB has been very valuable because I can get a more diverse developer skill set on my team. If somebody's interested in a particular language, I can push them in that direction. If they want to get more into C#, for example, we can do that.

We put all new developers through the UiPath Academy courses. We're trying to get more into attended automations as we're almost exclusively unattended right now. I'm trying to get all my developers to go through the attended automation course. It's only 16 hours, so I can upscale them all on how to build attended automations better. I'm also sending some citizen developers to that course. It's pretty easy for the developers to pick up, and the citizen developers can try it.

We struggle with handwriting recognition. If we had something, maybe in Document Understanding, that would work well with handwriting recognition, it would help us out a lot. Right now, we use an outside vendor for that.

I've been using UiPath for four and a half years.

We've been using UiPath for almost four and a half years, and we've had one outage so far. The stability has been great.

We've grown a great deal in the last four years, and scalability hasn't been a problem.

We have a really talented development team, so we haven't used technical support much. However, they've been useful when we've run into problems. I'd give them a rating of ten out of ten.

Positive

I was not involved with the initial setup, but all other deployments and upgrades have been seamless.

We measure the ROI by how many full-time employees we would need to do the work the bots are doing. I think we're at 90 to 100 covered. It's working well.

The cost of UiPath is much less than that of Blue Prism. They've been very flexible and willing to work with us with our new contractors we just signed on. It's worked out well.

We looked at Automation Anywhere and Blue Prism. We chose UiPath because of the technology that we can use to build things. I like that our developers have marketable skill sets when using UiPath. They can use their SQL skills and their C# skills, for example. With some of the other products, the developers aren't really stretching themselves or making complicated solutions, which is just what they really want to do. It just seems like the other programs are more drag-and-drop only, and I don't think that's great for my team.

My advice would be to start slow and small. Big bots sound like they give you a great ROI, but the complexity and the amount of time you have to spend on them burn through your ROI quickly. We've learned that building small 10-week projects for bots is better.

On a scale from one to ten, I give UiPath a ten. It is very simple to use and easy to pick up, like I'm learning with my new citizen developers. It can get really complex with my advanced developers being able to build some pretty unique things. I like that flexibility.