UiPath Platform Reviews

We use UiPath across a diverse range of functions and departments, encompassing accounting, human resources, loan servicing, employee progress tracking, and loan origination.

Our primary objective has always been to navigate the cycles effectively, ensuring that we can manage fluctuations without the need for constant hiring and downsizing. It's all about maintaining a consistent workforce over time.

The most valuable component is Studio—it's the cornerstone of our automation efforts. Recently, we've delved deeply into Insights, which has proven to be incredibly beneficial. Our key focus is on eliminating time-consuming tasks and enhancing reliability, especially in repetitive processes, which is where automation has proven to be a significant asset.

Simplification and adaptability for smaller businesses would be a welcome enhancement.

I have been using UiPath for approximately six years.

It is highly reliable, and we didn't have any issues with it.

When it comes to scalability, one aspect to consider is understanding the licensing for on-demand bots and related components. There have been some challenges, mostly on our side, particularly concerning high-density servers. 

The ideal scaling strategy involves adding more instances to these servers. We have opted for standalone virtual machines for each partner, and while this approach offers scalability, it does require the manual setup of additional machines, which can be a slower process for a small IT team like ours.

I contacted customer support only once when we encountered an issue related to changing the institution name within an application. Fortunately, the support team was able to resolve the matter successfully. I would rate them ten out of ten.

Positive

We were using a software called Winautomation, which wasn't very robust. So, we made the decision to switch it, which has been a beneficial change.

The initial setup was relatively straightforward. The main challenge we encountered was obtaining security approvals when transitioning to on-cloud.

Initially, there was just one automation tool in place. Our first step was to rebuild that process using UiPath and then we engaged with various business teams to explain the concept of RPA and gather input to create an initial backlog. Afterward, we collaborated with management to prioritize the tasks and determine the order in which we should proceed.

I find the licensing structure to be perplexing, and it frequently changes. The inclusion of AI units, raw document units, and Cloudmont licensing, along with various sub-licensing options, can be quite complex and non-intuitive.

We were considering a few alternatives, such as Blue Prism and Automation Anywhere. The primary goal was to find a solution that we could commit to for the long term. Ultimately, it appeared that UiPath, which is an industry standard, was the best choice. I also had previous experience with it at a previous company, which made the transition more comfortable for me.

Overall, I would rate UiPath ten out of ten.

We have a variety of use cases, primarily in finance and HR, which make up around seventy percent of our use cases.

Our focus has primarily been on document processing and it has significantly reduced the time spent on reading documents and manually inputting data.

The AI center's automation has proven to be highly valuable, although we haven't yet harnessed its full potential. It's exceptionally beneficial, particularly when it comes to handling invoices. 

With numerous hospitals generating thousands of invoices, this automation has made a significant impact. Implementing AI in our automation has significantly enhanced the accuracy of our operations. 

These improvements have resulted in increased efficiency and a significant reduction in the time needed for these processes. The last time we estimated, it amounted to around 60,000 hours saved.

Integrating with tools such as Asana or other service and project management platforms would be a valuable enhancement.

I've been using UiPth personally for approximately a year and a half, while my company has utilized it for around five years.

The stability has been excellent, and we haven't encountered any problems.

Scalability is a bit challenging for on-premises solutions. We anticipate that the transition to a hybrid environment and cloud will provide more flexibility.

When we initially engaged with UiPath Professional Services, the experience was excellent, they replayed and assisted swiftly and seamlessly. However, recently that changed. I would open a support ticket, and it would sit untouched for a week with no response. Even after I inquired or raised questions, there was no follow-up. Sometimes, I had to call multiple times a day to get any action. It seemed that some managers had to step in to take control of the situation, and even then, there were delays in responses. I rate it four out of ten.

Neutral

Overall, I would rate UiPath eight out of ten.

We use UiPath to automate simple, everyday processes like email automation.

We have deployed UiPath both on-premises and in the cloud.

Using UiPath to build automation is easy compared to the other automation solutions I have used.

UiPath enables us to implement end-to-end automation, which is important because it helps us eliminate human errors.

The UiPath User Community is good.

The UiPath Academy courses are helpful, and all of our team members use them. We have learned a lot about UiPath from the courses.

UiPath helped to speed up our digital transformation and reduce the cost of doing so. We did not require any expensive or complex application upgrades or IT application support to speed up our digital transformation.

We have repeatedly tested our processes with humans and with UiPath. We consistently achieve better results with UiPath because it eliminates the possibility of human error in our reports.

UiPath saves our staff time by reducing the manual tasks.

UiPath has saved us money by eliminating the need for a person to perform repetitive daily tasks.

The ease of automation using UiPath is valuable.

UiPath should add support for more programming languages, such as Python, in addition to VBScript, to help developers with their coding.

I have been using UiPath for just over one year.

UiPath does sometimes go down, but compared to other automation tools I have used, it is more stable.

The technical support is good. I received a response within one day the last time I contacted them.

Positive

I have used Automation Anywhere for some projects, but UiPath is far better because of its easy-to-access and informative User Community.

The initial deployment is straightforward. All we have to do is publish and grab the data linked to the orchestrator. One person is required for the deployment.

The implementation was completed in-house.

The price is a bit high, but UiPath is worth the cost, given its ease of use and features. We sometimes use Automation Anywhere instead of UiPath to save costs, but UiPath is our preferred choice.

I would rate UiPath nine out of ten.

No real maintenance is required for UiPath.

UiPath is easy to use and automates well. It is also good at identifying errors compared to other solutions.

The use cases have been really broad for us. We have been trying to go in a bunch of different directions. The use cases started out small with attended automation, trying to automate a bunch of reports for our operations departments. That's where we started just to prove the concept, and now we're branching out into some of the document understanding.

We're in the financial services industry. I work specifically for our security clearing division. I do stock trading, bonds, and all that kind of stuff. Our main objective was productivity, trying to prevent from having to hire so many people to run our ops department.

We have also done task mining. It has been really great for us. It's helped not only document what we're going to do for automation but also document processes in general. There are a lot of departments that just don't have any documentation. 

We've really been leveraging it in that way to try and get better documentation around all processes. 

The features we've used are somewhat limited at the moment. We've been doing a lot of basic reports. We automate daily reporting tasks. 

A lot of our back-office business is driven around emails right now, and there's no automation whatsoever around any of that at the moment. That's where we're really looking to go.

The biggest struggle that we've had is understanding how to get in and properly set up all the architecture and orchestrate everything correctly from the get-go rather than trial and error and then fixing it as we go.

I have been using UiPath for a year. 

I haven't had any issues with stability. 

We have a very small team at the moment, so we're still trying to scale up.

Scalability is open to interpretation because it depends on how your environment is set up. 

Personally, we have to deploy a lot of our stuff on our own servers, behind our own firewall. It's left up to us to maintain the scalability, whereas other firms may be able to use more of the cloud robots and not have to worry about it as much. 

Scalability has been a little bit of an issue, but it's our own issue, not really UiPath's issue.

The customer service and support are very responsive and helpful. We have run into a few issues where they haven't been able to give us a definitive solution.

For example, one of the biggest issues we've had is that we have a lot of integration issues with our Outlook. I don't know if it's how we set it up or issues with UiPath activities, but we've been struggling there and going back and forth with support.

Positive

We use Microsoft Power Automate a little bit. Power Automate has a little bit of orchestration. UiPath is definitely a lot more sophisticated. That's definitely a big advantage at the moment.

Our use case for Power Automate has been very limited at the moment. Mainly, we've been targeting areas where we struggled with UiPath and using Power Automate, mostly in the Microsoft integrations where that works seamlessly out of the box. In contrast, we've run into some hurdles around certain Outlook and Teams-type activities with UiPath.

We're using Cloud Orchestrators so the setup was pretty straightforward. We have its cloud Orchestration by all of our robots running on-prem servers.

There were two people involved in the deployment process. 

Initially, nobody bought in on the idea of automation so we started building small tasks that we could show to people. It was mostly attended automation on desktops to let the users see how the program works and get comfortable with it. 

We started building a bunch of little automations that aren't huge time savers but demonstrate how UiPath can work for people. That was the implementation approach we took.  

Now we've got some buy-in. People understand who we're starting to reevaluate, try and scale the program, and do it the right way this time.

We have seen a return on investment. We're mostly calculating the time saved at the moment. Now we're starting to get a little more into the cost-benefit analysis of things because we have a a program running. 

For this first year, our biggest metric has been showing upper management the time saved so that we can calculate the number of employees that we need.

The pricing is justified at the moment. It's definitely significantly more expensive than other competitors out there, but at the moment, its technology is good enough to where UiPath can justify it. It'll be interesting to see in the years to come, once Microsoft starts competing more, what the pricing ends up looking like.  

UiPath is definitely the leader right now. I would rate it a nine out of ten.

If you have the resources, try UiPath. Get some consulting to set everything up properly from the get-go, so you don't have to go back and redo it the way that we've done. 

No matter what approach you take, you're going to see some benefit from using it.

Our primary use case is more of a reactive ad hoc use case to solve business problems on the fly. We can build automations to update thousands of records. 

We're putting a little bit more money and resources into it, and we're starting to go down more of the unattended automation path to actually do more end-to-end processes. 

The use of AI has freed up time and resources for other tasks in our company. We are a little bit more of an ad hoc approach right now. I just finished up a new cross-set of processes about two weeks ago that allowed us to onboard a client. I wouldn't have been able to without this automation. It would have taken a couple of months of several people's time to get them to get all this work done in the back end. 

It is helping. It provides value where we wouldn't be able to do certain things without it.

The broad functionality is the most valuable feature because it can interact with many different factors, and there are several ways to solve a problem. 

There's not just one cookie-cutter way to achieve what you need to achieve. You can get there in various different ways. That's a key aspect for me.

From the UiPath product perspective, this might be a problem because we're on-prem, but they add new functionalities pretty rapidly. It feels like there are releases constantly, and I don't want to update it too often. 

I feel like I'm behind even though I might not be. Sometimes, we'll go a year without doing any major upgrade to Studio or Orchestrate or anything. 

That's more of a personal problem, but that's because there are frequent updates to understand.

We started using UiPath about three years ago. We're a small company, an 80-employee bank, in Denver, Colorado. 

We're smaller than a typical RPA client. Our development is probably underutilized compared to larger institutions. Still, we thought it was important to get in the game early and start establishing the foundation of an RPA environment.

The stability is good. We have run into some issues that they believe are more related to their environment than to the application itself.

We're in the process right now of scaling. It is a scalable solution.

The customer service and support have been amazing. It is honestly the best product support. 

I have no complaints about the support. I don't even get worried when I have a situation. I might need to open a case. I like partnering with them. It's a good experience.

The initial setup was difficult because I didn't have a lot of past experience setting up a new program. This was a whole new program for us. Not only was it installing things, but it was also wrapping your head around how to set up properly so that we can get out of this.

It was a little challenging, especially with the on-prem solution and working in Citrix, to make sure these different servers were talking to each other properly, but overall, it was not too bad.

We're on-prem right now, so we're not even in the automation cloud. We're looking into that in probably the next year. The UiPath platform has been great for getting to understand those products a little better.

I see a return on investment. Even with underdeveloped automation, we definitely have a good ROI. 

If people don't understand the benefits, they might think it's a bit pricey, but for me, it's very cost-effective.

We looked at Automation Anywhere and Blue Prism. It was three years ago.

I work in banking. We are highly regulated in our server infrastructure, so we decided to do a VDI environment that works in Citrix. 

At the time, UiPath seemed like the best product to work with Citrix which was a large reason why we chose UiPath. 

We wanted to make sure we were getting something that was going to play nicely with our environment. It has proven to be true to this day. 

We feel like we chose the right vendor.

Overall, I want to give it a ten out of ten. I have to give it an honest nine just because I haven't used other RPA solutions. But I love UiPath.

If you're going to go in, go all in. We didn't go all in at the beginning, and we should have. We're playing a little bit of catch-up because of that. My advice would be to go all in and be organized with your approach.

We use the solution for automation. It helps with Excel automation, validation, data extraction, et cetera. We use UiPath for a client project we are working on. 

It's helped improve the organization via an increase in ROI. The employees are much more productive and they no longer have to do repetitive, tedious tasks. 

The product is very user-friendly. It has great drag-and-drop features. My background isn't in computer science, and it was easy for me to get familiar with UiPath and the user interface. 

You can do almost anything related to automation. If it's related to email. databases, Excel sheets, et cetera. There's nothing that needs automation that can't be done on UiPath.

It's very easy to build automations. We can easily build end-to-end automation. We had a process, for example, that needed to be triggered once an email was received. The attachments needed to be downloaded and processed and a reply had to be sent back. UiPath could handle each one of those tasks. 

The user community is pretty great. You can find an answer to basically any query. You can participate and reply as well. 

I've used the Academy courses to learn more about UiPath since I started using the product in May. I started with the foundational course and then did the advanced course and action center and document understanding overview course. It's helping me learn everything fairly extensively. 

The solution has helped us speed up digital transformation. They have enabled very fast digital transformation to meet a company's needs.

It helps reduce human error. I've helped deal with processes that would require employees to deal with thousands of forms. Using UiPath can reduce human error quite extensively. If there was a chance of human error at 25% before, it's been reduced to a maximum of 2% to 3%.

The solution helps free up employee time. The employee, in turn, can be more productive and learn new things in the meantime. It's likely freed up more than 30% of employee time so far. 

I've only used the solution for six months so it is hard to consider improvements. It would help if there was functionality whereby you could upload something like a flow chart and the solution could process steps according to the flow chart.

I've used the solution since May of this year. 

The solution is stable. From what I have heard from my team, it's almost always stable. 

Our clients are large-scale enterprises. 

It is very scalable. You can add or change things as needed and update processes as necessary. We do have quite a sizable process that involves ten to 12 departments and it works well. 

Technical support is responsive. They were very kind when I dealt with them.

Positive

I've used other platforms such as Power Automate and Automation Everywhere. UiPath is a lot better as it is very high-level. 

I did not directly deal with the initial deployment. 

There is not too much maintenance required. 

Clients have noted an ROI. They've found employees are much more productive. 

I haven't seen the pricing or dealt with the licensing of UiPath.

However, I have heard of clients switching to Power Automate due to the fact that it was cheaper than UiPath. 

I do not exactly use the AI functionality. It's not part of my job at this point. 

I'd recommend automation for digital transformation. As for which platform to use, it would depend on which processes they need to use. UiPath is quite suitable for mid-level to large enterprises.

I would rate the solution nine out of ten. It's an excellent product. 

We use UiPath in the telecommunications and banking sectors to automate various processes, including IT, HR, and financial receipt processing.

We began using UiPath to automate repetitive and rule-based tasks, such as extracting data from documents, inserting data into applications, and sending reports to end users using databases.

UiPath helps implement end-to-end automation by extracting information from documents using the OCR engine and automating procedures by integrating with Salesforce, SAP, and other systems.

The UiPath User Community is extremely helpful.

UiPath has helped to minimize our on-premises footprint.

UiPath Academy courses benefit our developers by providing them with certifications and badges that help them improve their UiPath skills.

We are currently testing the AI and machine learning capabilities of UiPath to make it easier to automate more complex processes.

UiPath has helped reduce the cost of our digital transformation and the number of human errors.

UiPath has helped free up staff time to focus on more valuable work by automating repetitive tasks.

UiPath has multiple valuable features, including stability, automation, and integration with different applications. In addition, the OCR in Document Understanding and the integration with the chatbot are also good.

The data extraction has room for improvement.

AI and machine learning always have room for improvement.

I have been using UiPath for five years.

UiPath is stable.

The technical support is good.

Positive

Compared to other automation tools, UiPath is expensive.

I would rate UiPath eight out of ten.

Building automation using UiPath is moderately difficult.

I recommend UiPath.

We use the product for contact center, HR, and airport operations. 

The tool's most valuable feature is unattended robots. 

UiPath's process mining needs to improve a lot. The generated reports are difficult to analyze by ordinary people. Task mining reports are also difficult. 

I have been using the solution for four years. 

I rate UiPath's stability an eight out of ten. 

I rate the solution's scalability an eight out of ten. 

The support tickets don't get solved at times. We expect to support people with higher expertise when we open a ticket. However, we get less experienced individuals who waste our time. 

Negative

The solution's deployment was straightforward. 

Our partner helped us with the implementation. 

UiPath is too expensive. 

I have evaluated Power Automate and Automation Anywhere. The main differences include easy implementation and development. 

The business objective that we tried to achieve with automation was enhanced productivity. 

UiPath has fundamentally changed our organization's reporting and task-mining processes. 

We use UiPath AI Center. 

I rate the product an eight out of ten.