UiPath Platform Reviews

We use UiPath for backend office automation and website integration. 

UiPath increases the dependability of our operations team and simplifies the coding process for novice developers.  It has freed up your staff time to work on other projects.

It's easy to automate rote tasks with UiPath. 

UiPath Studio could offer alternative coding methods. You could invoke the code with VB or C#, but I'm unfamiliar with either of those languages, and I don't have time to explore them. 

I have used UiPath for a little over a year.

My impression of the stability of UiPath is decent.

The scalability performance is yet to be fully assessed as the environment grows.

The documentation is not impressive, warranting a rating of five out of 10. It is neither bad nor great.

I did not use a different solution before UiPath. The acquisition happened before my time.

I do not know of any alternate solutions evaluated as the acquisition was before my time.

I rate UiPath five out of 10. 

We use UiPath for our accounts receivable and accounts payable. We are a wood company that uses it primarily for customer care and finance.

UiPath helps us to reduce human error and eliminate some repetitive tasks involved in processing invoices, so our employees can focus on critical work. We have been able to assign users to different tasks. These tasks are done faster with fewer errors, and our customers our happier. 

The task recording is awesome. I love being able to see the processes and find out the issues a lot better.

I can't really say about the pricing and licensing.

I rate UiPath nine out of 10.

Our use cases for UiPath AI and automation are diverse and cover a number of functional areas within our business. We are doing everything from building simple to medium to complex RPAs. 

We have started utilizing communication mining and have a unique use case leveraging document understanding. Essentially, we are getting our feet wet across the board.

UiPath has allowed us to free up time for our employees so that they can engage in more value-added activities. Although cost has not been a significant driver, we focus on being more efficient and consistent throughout the organization. 

It has enhanced the overall experience for our stakeholders, including employees and customers, by streamlining processes and improving engagement.

Document understanding has been immensely valuable due to the breadth and depth of its application. Additionally, the potential of Generative AI is expected to drive significant value.

Since we are still in the early stages of using UiPath, identifying areas for improvement is challenging. We anticipate that some aspects may emerge as time progresses.

We have been using UiPath for close to a year, approximately ten months.

The solution has been stable so far.

UiPath has proven to be scalable.

We have received excellent customer service and support from UiPath. We have a good Technical Account Manager (TAM) and a strong relationship with the team managing our account.

Positive

We previously used Power Automate and other solutions. Most automation has transitioned to UiPath. We switched due to the fact that UiPath offers a broader range of functionalities and addresses our speed-to-delivery challenges.

The initial setup of UiPath was straightforward, thanks to a good partner.

We have been using an implementation partner, and they have been great so far.

While we have not yet achieved the ROI we expect, we are on target to do so. There have been some instances of ROI, although we are still in the infancy stages.

Typically, pricing is reflective of the value provided. While more value for less cost would be preferred, we do not focus extensively on costs.

We evaluated other options before choosing UiPath. It seemed best in class and fit our needs after due diligence.

I would rate UiPath a nine out of ten.

My client is a bank, and we create bots for them. They had processes that their employees used to do manually. They gave them to us to mimic the actions that they did. We automated those processes.

UiPath has increased the net worth of our organization. From UiPath, our organization has gained much more than expected.

UiPath improves the workflow. When we automate the processes, they go into the bank environment where they are used by all the employees from all the regions or states.

UiPath enables us to implement end-to-end automation. It is very easy to build automation using UiPath.

UiPath improves efficiency. The last project I worked on had 1,200 people working on the process. We automated that process, and with automation, 1,200 people have been eliminated directly.

I have not used UiPath's AI functionality but my team has. It makes it easy to automate processes that are more complex or involved.

UiPath has not saved us costs. When we use AI Fabric, we have to implement it additionally to the production environment, and it costs more.

UiPath has reduced human error by about 70%.

UiPath has freed up employees' time. The time saved depends on the process. If a person is doing the same process the whole day and we automate that, he has the whole time for other activities.

The Excel activities are valuable. We can do browser automation through other sites or tools, but for Excel, using tools or options like Selenium or JavaScript is quite complicated because we have to import the file from the JSQL or other things, whereas, in UiPath, we get direct activities. We can directly perform the operations by using the activities. We can directly apply logic to it, and that is how UiPath makes Excel automation easy. This is why I like it.

We have been getting positive outcomes from the UiPath Community. Whenever I have any questions, I go directly to the UiPath Community. Most times, we get the answer from there.

Currently, we have to additionally implement UiPath Fabric. It would be easier if it is already integrated with UiPath rather than having to add it. We have to take the dependencies by searching them. We should be able to go for the default ones.

Its stability also needs improvement.

It has been approximately one and a half years.

The stability needs to be improved. The UiPath selector is consistently failing.

It is a scalable product. We have about 150 users using the solution. It is being used in multiple departments.

Technical support is much needed. It has to be there. 

Our team has used UiPath Academy and UiPath Community. Whenever we get stuck while building the solutions, we most often get a solution from there. It is quite efficient.

Positive

I have used Selenium. In Selenium, we write scripts. We use the Java language for automation. We have to write the code, which makes it more complex, whereas, with UiPath, we can use direct activities, which makes it easier to understand and write the code.

We work in the cloud. Its deployment is easier. For the older versions, it was quite difficult, but with the upgraded version, it is quite easy.

It takes five to ten minutes, depending on how many bots you want to implement. If you want to implement one, you can directly do it in ten minutes.

One person is enough for the deployment. For maintaining the bots, we have a team because the developers and users do not have access to the production environment.

We have seen a 100% ROI.

The price of UiPath is comparatively higher than Selenium. Selenium is a free tool, and UiPath is quite expensive. 

Some organizations make automation costlier than it has to be. They use UiPath, and while selling the products, they make it more costly. It depends on the organization.

Freshers can learn UiPath. They will get knowledge about logic building. 

I would recommend UiPath to others. I would rate UiPath an eight out of ten.

I have done the certification in Microsoft Certified Solution Associate (MCSA) and Microsoft Azure Administration. I look after the actual environment site where we can run the bots. We watch the environment's behavior, and we operate the Orchestrator, which is connected to the AI system. We run different types of processes through Orchestrator, and I am the administrator of Orchestrator. I give the rights and assign roles to the users. 

UiPath has been performing very well. It is very easy to learn and understand. We are going to move the most work done by employees to the bots because the bots get work done in minutes instead of hours. An eight-hour job can be done in three to four hours. 

We plan to bring more bots for efficiency. We would like to add more bots and reduce the time taken for various tasks.

We can design bots in a static or dynamic way. We can use the dynamic way to perform the actions in any environment or platform.

UiPath has freed up employee time. The time saved depends on the complexity of the process.

UiPath is easy to work with and understand. If anything is confusing, we just send our questions, and we get the answer as soon as possible. Designing a process with email, Excel, and any other application can take more than 15 or 20 days.

UiPath saves costs. By using bots, we can save the costs of services provided by humans, but I do not have the metrics. We have many departments, such as finance and global compliance management, and it is hard to know how much cost it has saved.

Orchestrator and features such as Queues Triggers are helpful in monitoring the ports and looking after the performance.

I have done the UiPath Academy course to learn how to manage the environment and Orchestrator. I was able to learn many things through UiPath Academy, and I was able to work on Orchestrator myself. The benefit of UiPath Academy is that it is accessible from everywhere. You can continue watching the videos at home or in the office. The explanation, presentation, and instructors are very good. You do not have to watch the videos again and again. You can just watch it once, and you understand everything.

For UiPath Orchestrator and Studio, if I want to watch the performance of my machines at a specific time or time range, there is no option for that. There are options for one day or week, but there is no option to specify a date such as from Nov 1 to Nov 3. This option should be there for queues and monitoring.

It has been more than one year since I have been using UiPath.

I would rate it an eight out of ten in terms of stability.

It is a scalable solution. I would rate it a nine out of ten in terms of scalability.

We do not need much support to use UiPath. We are not getting many errors.

Positive

I have not worked with any other similar solution. I have only worked with UiPath Studio and Orchestrator.

We have worked on the Python scripts to design the bots, but it was complicated. We had to write more and more scripts and make them efficient. It was very hard. With UiPath, we found a very good option to perform the activities in an easy way. We do not have to code much. We can just drag and drop things and have a solution. 

It is mostly straightforward. We just need to call IT to install UiPath. I give the license via a machine key.

We have it on-premises. We have not connected it to the cloud or third party. 

In terms of maintenance, there are certain packages that we have to download for running the activities. For example, if I am using Python with UiPath Studio, I need to download a specific library.

We implemented it in-house. For deployment, there are two or three members of the team who work with UiPath and provide the infrastructure, and then we have about 25 developers. We have a development team and an operations team.

The development team develops the processes and the operation department runs those processes via triggers or manually. They are usually run on the Windows environment. There are multiple bots working at the same time, and we have the monitoring tool by UiPath, and we are also working via Kibana. Kibana works with Elasticsearch. We have all the logs and bots' performance metrics. We can view it all with one dashboard in Kibana.

RPA is the future. Every bank and organization is looking for bots to perform their jobs because bots are more efficient than humans.

It is an efficient and easy-to-use tool. If needed, you can get a lot of support through UiPath forums and other resources on the web.

We have not used the AI functionality in our automation program, but we plan to use it.

Overall, I would rate UiPath a nine out of ten.

I have used UiPath for use cases that are both transactional and linear. It involves human resources, cybersecurity, OEM reporting, IT service management, service delivery, and examining of patents and trademarks. We work with federal agencies in the public sector. 

I enjoy the enhancement of UiPath's debugging tools. I like the IDE and integration services. There have been massive improvements. I love to work with Orchestrator. It has become more streamlined and helpful. 

UiPath needs to improve its documentation. AI Fabric's installation was an absolute nightmare. I tried to get help from the documentation portal and couldn't find what I was looking for. 

I have been using the product for four and a half years. 

We have seen ROI with the tool's use. One of my use cases involves the Patent and Trademark Office, where two GS-15 patent attorneys worked on patent suspensions. An unattended bot helped to save two full FTEs' a year's worth of work. 

We wanted to achieve less human error with AI-powered automation. We also wanted to streamline the process so that human involvement was less. Also, it helped us do more things than a human. 

AI-powered automation has increased accuracy for one of our use cases. We used AI Fabric and Document Understanding to help with reconciliations that came in PDFs. 

Automation has helped us free up our resource time by over 1000 hours. 

I last used Process Mining in 2020. 

I don't enjoy using Power Automate since its scope is limited. The environment where I use Power Automate did not purchase advanced licenses. UiPath offers more flexibility for programmers who are into API solutions. It wasn't available in Power Automate, which annoyed me. 

I run a team of developers and spend most of my time in Orchestrator. It is the best product from UiPath. 

We use UiPath for automating tasks for customer operations.

The most valuable aspect is its ease of use. The utilization of AI has resulted in a time-saving of either four or eight hours per week. When analyzing a customer's job workflow, it's done promptly.

There is room for improvement in browser automation, particularly regarding access and success rates. Success and failure recognition are key areas to focus on.

I have been using UiPath for four years.

It is relatively stable, I would rate it seven out of ten, as it should be improved.

I would rate its scalability features six out of ten.

I would rate its support team seven out of ten.

Neutral

We have experience with NTT-AT WinActor and Blue Prism, but we opted for UiPath because it proved to be more effective and reliable.

The initial setup was easy.

It used to come at a high cost, but now it's more budget-friendly. Considering the features it offers, it's definitely a good value for the money.

Overall, I would rate UiPath eight out of ten.

We had two distinct automation needs. First, we aimed to simplify the process of obtaining weekly updates on new employees. This involved automating navigating a portal, identifying new employees, and distinguishing between contractors and full-time employees and aims to streamline maintaining an accurate and current employee database for your company. 

The second use case focused on case number categorization. We needed to categorize cases originating from sources like SSM, DC Salesforce, and others into different categories, such as origin-related or finance-related, to prioritize and address them based on their urgency and type.

It offers an advanced and in-depth set of features, allowing for intricate and specific automation tasks. It is designed for a more user-friendly and localized experience, catering to individuals who aren't necessarily focused on development. 

The ease of use in both running and developing automation bots is a key factor for us. We also measure customer satisfaction not only in monetary terms but also in terms of the hours saved. For example, if we can save ten thousand hours in a year, it's a substantial achievement because it translates into cost savings for the organization. Ultimately, the hours saved through automation equate to tangible financial benefits.

The concept of process analysis would be helpful. Having a tool that can assess the entire workflow of an automation created by someone would be highly beneficial. This tool could identify areas where enhancements or improvements are feasible, simplifying the process of refining and optimizing automation workflows. In the case of case number categorization, we encountered an issue. While creating the automation, the system was designed to detect and categorize cases into various specified categories.

I have been using UiPath for a year and a half.

The performance of the automation largely depends on the developers and the environment. For unattended automation, ongoing monitoring is necessary, especially when your team is actively making changes to the interface of the platform or system you're automating.

It is highly scalable as it can be deployed to handle large datasets and execute numerous processes concurrently. This scalability enhances its efficiency and productivity, making it a valuable tool.

My company made the decision to opt for UiPath over other vendors approximately five to six years ago. The primary reason for this choice was its superior technology and the seamless integration it offered for running our processes.

The initial setup was straightforward.

It doesn't have many direct competitors that offer a comparable blend of advanced automation features and competitive pricing. What sets them apart is their commitment to continuous improvement and innovation, evident in their advertising and technology enhancements. 

Overall, I would rate UiPath nine out of ten.

We automate business processes that take up a lot of effort and manhours. Our company deals with a lot of documents. 

The most valuable feature is Task Capture. 

We work with Google Cloud and are excited about the possibility of a partnership. 

I have been using the product for six months. 

The tool is very stable. The product's stability depends on the processes you configure it with. 

UiPath's scalability is impressive. 

UiPath's support is great. 

Positive

The tool's deployment was straightforward. There were a few inefficiencies within my company. 

We currently have the tool deployed across different business lines suffering from silos. In the future, we may move towards a centralized structure. 

We have seen ROI with the product's use. 

We want to reduce our employees' demand hours and have them focus on high-value tasks. 

UiPath has fundamentally changed our organization, and we want to learn more about its capabilities. 

The tool has freed up our resources' time. 

I rate the product a ten out of ten. I like working with the software. It might be daunting to start automation and get employees to accept it. However, having a good rollout plan and strategy will ease your concerns. 

I work in finance, and we have diverse use cases for UiPath.We use it for invoice processing, ML detection, and tag categorization of items that we sell. 

UiPath Action Center is very valuable. 

We ran into issues during the upgrade. It was not warned before. 

I have been using the solution for five years. 

UiPath is stable. 

The product is scalable. 

We get good resolutions when we raise issues. 

We did on-premise deployment and had to check load balancers, SQL server, and Redis. It took us about eight to nine months to get into production, which was cumbersome. 

We have seen millions of dollars of ROI. 

UiPath is expensive. 

Our business objective in automation implementation was to eliminate manual labor. Initially, we started with RPA. The finance department has a lot of manual work, including prescriptive things like driver's licenses and transcribing. We started using RPA to gain ROI.  

The use of automation has enhanced our accuracy. 

UiPath has helped us save 100,000 hours, which translates to millions of dollars saved. 

I rate the product an eight out of ten.