UiPath Platform Reviews

I'm a network engineer at a nuclear power plant, and I oversee multiple crews. I use UiPath to automate the voicemail system, send alerts, and run tests. Our company has about 12,000 employees. 

UiPath has helped to reduce labor costs. 

You can set up processes using macros without basic knowledge of coding.

The hardest part is popularizing UiPath among our employees. 

I have used UiPath for around a year. 

I rate UiPath nine out of 10 for stability. 

UiPath is scalable. 

The South Korean team uses Blue Prism. That's a good solution, but it's too hard to use. 

Deploying UiPath is easy, and I'm teaching my crews. 

It's worth what we pay for it.

The cost isn't important because a good solution isn't cheap. 

I rate UiPath nine out of 10. There are still many other RPA solutions we haven't tried, so I can't say it's the best. 

We automate business processes that take up a lot of effort and manhours. Our company deals with a lot of documents. 

The most valuable feature is Task Capture. 

We work with Google Cloud and are excited about the possibility of a partnership. 

I have been using the product for six months. 

The tool is very stable. The product's stability depends on the processes you configure it with. 

UiPath's scalability is impressive. 

UiPath's support is great. 

Positive

The tool's deployment was straightforward. There were a few inefficiencies within my company. 

We currently have the tool deployed across different business lines suffering from silos. In the future, we may move towards a centralized structure. 

We have seen ROI with the product's use. 

We want to reduce our employees' demand hours and have them focus on high-value tasks. 

UiPath has fundamentally changed our organization, and we want to learn more about its capabilities. 

The tool has freed up our resources' time. 

I rate the product a ten out of ten. I like working with the software. It might be daunting to start automation and get employees to accept it. However, having a good rollout plan and strategy will ease your concerns. 

My previous company was a share market or brokerage company, and we used UiPath for the client's reports. We used automation to get the records of their clients and get their financial reports in the desired manner. We go to the company database, get the proper data of the clients, and arrange it in the desired manner of our company's officers or the manager for the back office or the accounting department.

We arrange the data in a particular manner. We give it to them so that they can analyze and get the record for themselves, analyze their market reports, and get the desired result. We use automation to get the data in the Excel database so they can use that data in a particular manner for the future aspect of the company's client.

My current organization is a service-based company. Our client is a US-based company that manages the insurance portal of the US. They arrange the insurance portal for their US insurance client. We go to their particular portal and automate it, get the desired data, and save it to the database of the client's company.

Firstly, we used Excel for database use. We are currently managing SharePoint using UiPath and arranging the data on SharePoint, where all the clients can access their data and save the record on their own.

In my previous organization, one process took a person two to three hours to complete. With automation, that process could be done in only 15 minutes. Two to three hours of hard work could be utilized with another process, and the person is free from that particular complex process. In my current organization, the user needs to log into every portal, get the details, and arrange data in a particular manner.

It took almost four to five hours to get all the insurance details and fill up in a particular manner. This process is now done through automation within one hour or half an hour so that the person can utilize that time with other work. UiPath automation provides optimization, accuracy, and a three-fourth reduction in working time. Compared to other tools, UiPath automation immensely helps a person or an organization.

The most valuable features of UiPath are Excel automation and web portal automation. There are many complex details and works in Excel that the operation department does manually. They arrange the data in formulas or in a particular manner. Through automation, Excel work is done very smoothly.

After that, we can arrange the data and save it in the desired manner. When using the web portal, the manual person needs to go to the portal and get the desired information. With UiPath, a lot of work has been done through automation so we can get accurate data in the desired manner.

UiPath is a user-friendly tool compared to other automation tools. UiPath can be made easier to learn. There is a lot of complexity in the things we can do in UiPath, like connecting to an organization's databases or using APIs in the process. We are now using SharePoint. There can be more simpler things to connect with SharePoint. We have to go to the SharePoint website, get the client ID or the user ID, put it on UiPath, and then connect every time we start the process. So, there are a lot of things that can be simplified.

I have been using UiPath for more than three years.

UiPath is much easier to use. Stability-wise, the solution has a lot of scope because there are many complex things in other tools. UiPath is a stable solution.

I was involved in the solution's deployment. We had some difficulties at the start of the deployment process. Firstly, we deploy our code on the UiPath orchestrator. But there is a lot of complexity to organize that orchestrator through our organization. We found the solution by deploying our codes on our own Windows server and running it through them.

At first, we did all the R&D on deploying the code ourselves. Then, the DevOps team came in, and they did the rest.

It doesn't need a lot of people to deploy because it is easier to do once you understand the deployment.

We are using on-premises servers to deploy our codes on UiPath. We are using our own server to deploy the code for automation.

Not much maintenance is required for the solution from our end. We deploy the code on the server, and the process runs smoothly after the deployment. However, if there is a change in the process, website, or the way in which we get data, we need to make necessary changes to get the data in a particular manner.

Although I am an engineering person, I was out of touch with technology for eight years. However, I didn't need proper experience to use UiPath because UiPath is a coding-free platform. We can learn UiPath even if we don't know coding. It can be difficult if any nontechnical person wants to learn UiPath, but they can properly understand the UiPath. Other automation tools like Automation Anywhere or Blue Prism are complex tools. But UiPath is the most user-friendly tool for automation.

One process in my previous organization took two or three hours to complete. A person needs to sit at the table and do what's needed for two or three hours, which is a complex process. Once automation was introduced in our company, the process was done in only 15 minutes with accurate data and reports arranged in the desired manner. People don't need to sit at the table for two or three hours; they can be utilized for other things.

UiPath enables us to implement end-to-end automation. In my current organization, I use web portal automation to log into a particular website or portal page and deliver the data to a person who can share the data with higher management. There's no need for human effort to arrange the data for that particular person.

There's a UiPath forum where people can go and ask questions. They connect you with the proper answers as much as possible and give you the proper solution to your problem. Communication with UiPath's user community is much easier.

I've done the foundation course from UiPath Academy, and I'm currently pursuing the advanced certification from UiPath Academy. UiPath Academy courses have benefited me a lot. I was out of touch with technical things, and UiPath was almost a new thing for me. I learned a lot of things through UiPath Academy. It helped me a lot because I learned many things from there and implemented them in the processes.

We are not currently using UiPath's AI functionality, but we are considering using it in the next one or two months.

UiPath has greatly helped reduce human error because UiPath performs the processes accurately. A lot of complex operations are performed on Excel. Through UiPath automation, all the permutations and combinations are applied, and we get accurate results.

UiPath automation has saved us a lot of time because the process takes almost half the time to get things done.

Overall, I rate UiPath an eight out of ten.

The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.

UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.

We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.

Support should be improved.

I have been using the solution for four years.

The tool has 100% stability.

I rate the solution's scalability a nine and a half out of ten.

We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.

I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.

The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.

The solution does not require much maintenance. It is a stable platform.

UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.

We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.

It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.

The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.

If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.

We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.

The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.

We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.

UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.

Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.

Overall, I rate the solution a nine and a half out of ten.

We use UiPath for SAP automation, detecting document sections, web automation, and external applications. 

We use both UiPath RPA and UiPath Document Understanding.

UiPath Document Understanding is for data extraction, while we use UiPath RPA for basic purposes and use .NET.

We also used UiPath once to automate processes dealing with good causes, particularly in Ecolab. The company dealt with floor cleaners and hand sanitizers for hospitals in the US, and at that time, the demand for sanitizers and floor cleaners was through the roof. It was so high that we had to automate processes using UiPath to fulfill the number of orders coming in, for instance, thirty thousand orders a day.

We use UiPath in multiple departments, such as HR, Procurement, and Manufacturing.

We were able to scale our automation and operations through UiPath, for example, up to thirty thousand orders a day, and the direct impact was that all hospitals could order whatever they needed from our company and get what they wanted.

UiPath also helped us send information, particularly the list of requirements to vendors, for example, the number of materials needed, the size of each material, etc., so we found UiPath useful.

One of the features of UiPath that we found good is Document Understanding. We also like using the prebuilt AI models in UiPath rather than creating our own AI models.

We also liked how UiPath enabled us to implement end-to-end automation.

The UiPath Community is very good. When UiPath started, there was no community and documentation, but then UiPath built its community and started giving all courses and training for free along with IT requirements. We found that very helpful, especially then, because other solutions, such as Blue Prism and Automation Anywhere, were not providing free tutorials. Only UiPath provided free tutorials; it was the first company to do that. It even gave practical use cases along with the required data and even built its own application and website, which was why we could automate, including learning about automation.

We found the UiPath Community very helpful because we get answers when we input some queries. We feel that it's always good to look in the UiPath Community to keep learning from the questions other users ask and even reply to questions by other users. If we want to dig deep and further understand how things work, we go to the UiPath Community, which we find good.

The UiPath Academy courses beneficial. I've even completed the advanced course there.

We started using the AI functionality in UiPath for our automation programs. As the solution comes with three built-in AI models, we like that we can directly use those current AI models rather than building custom models. We can plug and play the built-in AI models in UiPath, which helps make our development faster than last year's development speed.

We found that UiPath made digital transformation happen within our company. Digital transformation increased for us.

We also like that the solution helped reduce mistakes and freed up the time or hours of our workers, as seen on our dashboard, which helps keep track of the number of hours worked. UiPath helped in freeing up sixty percent of the workers' time.

An area for improvement I saw in UiPath is API integration, particularly with Microsoft. If you compare my experience with Power Automate in terms of integration, it is seamless, and you don't have to create trust with other applications. Integration via Power Automate is easy, more of dragging and dropping and then starting, which is still not the case with UiPath, so that should be improved.

I've been working with UiPath for eight years now.

UiPath is a stable solution.

Scalability-wise, I'd give UiPath a seven out of ten.

I would rate the UiPath technical support as eight out of ten.

Positive

The initial setup for UiPath was a bit complex in 2017 because the documentation available at the time was not that great, but nowadays, setting it up may be fine.

We've seen ROI from UiPath in our organization.

Whether UiPath has reasonable or expensive pricing depends on the scale of your organization. It could be a bit pricey for startups, but if you belong to at least a mid-level organization, then the pricing would be okay.

I'm a customer of UiPath.

Whether building automation in UiPath would be easy or difficult depends on the application interface or the website. You first have to check if the application, interface, or UI is going to change over some time. If it won't, you must check whether the selectors are stable enough or if there are runtime changes. This is the initial check you must do to determine if it would be easy or challenging to build automation in UiPath.

In terms of UiPath minimizing the on-premise footprint, my company doesn't have anything on-premises except for SAP systems, so most of it is on the cloud and a portal.

I cannot exactly see currently if company costs were reduced or not by UiPath.

In terms of my organization's implementation strategy, the team started with one bot for development, which was the attended bot, and then scaled it into ten or twenty bots and also used bot operators for the implementation, and then after COVID, switched the automations to unattended.

The number of people required to deploy UiPath depends on the number of deployments your organization has.

UiPath requires some maintenance, but since my organization moved to the cloud, the maintenance part is only secondary and only involves updating the firmware, so there is no maintenance from our side.

Overall, UiPath is an eight out of ten for me.

My advice to others looking into implementing UiPath is to deploy it at a medium scale rather than deploying it at the start, as that would be a bit expensive.

We use UiPath to automate processes.

Users who are not proficient in programming can still use UiPath.

UiPath makes it easy to build automation because it can fully integrate with third-party applications.

UiPath enables us to implement end-to-end automation, which is crucial because it allows us to focus on other aspects of our work rather than dealing with repetitive tasks that can be exhausting.

It helps to eliminate 70 percent of our human error by automating routine tasks and enabling drag-and-drop activities.

The UiPath User Community is helpful.

UiPath has helped our organization improve by saving us 80 percent of our time through automation, which is vital to us. We no longer have to manually manage hundreds of lines of code and it simplifies our work.

I would rate the Academy courses eight out of ten. The courses are good, but I would like more of them.

UiPath has helped speed up and reduce the cost of our digital transformation.

The automation and the customization of the platform are the most valuable features.

I would like to see improved support and cost management for advanced certification. The cost is too high for many people to afford.

I have been using UiPath for three years.

UiPath is an unmatched platform for robotic automation services. One of the most stable and up-to-date databases to automate and reduce workloads for organizations.

It is scalable.

The technical support is good.

Positive

The initial deployment was neither complex nor straightforward. It required around 15 people and took two to three hours to complete.

UiPath is reasonably priced.

I would rate UiPath nine out of ten.

UiPath allows me to create automation solutions that are perfectly adapted to my business needs, making my work more efficient.

Fifteen people in our organization use UiPath, and they are also responsible for maintaining the solution and ensuring that it is up to date.

UiPath is used remotely within our organization.

I recommend UiPath to others as it truly saves organizations a lot of time.

I am the head of a division of IT that supports clients. We deal with various use cases in banking, insurance, and retail.

It is easy to set up drag-and-drop features to configure workflows.

The product must improve partner enablement and support midmarket partners. It will help mutual growth.

I have been using the solution for five years.

I have used Automation Anywhere. Automation Anywhere and UiPath are equally competing these days. Initially, when UiPath was introduced, there were a lot of differences between the two. However, UiPath overcame a lot of differences, and now it's on par and probably going a little higher than the other platforms.

The time taken to deploy the tool depends on the use cases. Simple use cases can be done in just about a month. Complex ones could take anywhere between two to three months.

The product is not the cheapest. It has an average price.

It is easy to build automation using the solution. A non-technical person can do a little automation themself. However, complicated automation needs a little scripting knowledge. The product reduces the cost of digital transformation and speeds it up. It does not require expensive or complex application upgrades.

UiPath has helped to minimize our on-prem footprint. Our clients in the insurance industry and government agencies are hesitant to onboard a cloud solution. Retail and banking clients are already on the cloud a lot. So it's easy for them to onboard a cloud solution.

The product enables us to implement end-to-end automation. We present solutions for automation to our customers. We need one single platform to support the automation. If a single platform does not support the automation, we might end up including multiple platforms in the solution, which will become complex. UiPath’s single platform helps us to automate end-to-end tasks.

It has freed up employee time. We save quite a lot of FTEs when we implement automation. I am not a single user. We implement the solution to multiple clients. Each use case has its own benefits.

It has saved costs for our clients. The solution reduces human error. It has helped our clients scale the digital workforce. My teams use UiPath Academy courses and get certified on them. When they get certified, I can sell the solutions with more confidence. I can get my team involved at various stages of the sales cycle.

Since we are a partner, I get access to a lot of content as part of the platform. I also have access to a lot of ideas that other users come up with. It is useful. We do not yet use the solution’s AI functionality, but there is scope.

Overall, I rate UiPath an eight out of ten.

I'm using the solution for web applications and for integration.

The solution has improved our organization by improving processes, including documentation processes. We're able to increase our capabilities. We can use it to help us with large projects. Over the years, it's helped put less pressure on the server.

The integration services are quite effective. There are so many integration partners available. For example, we can use the solution with Jira.

It is easy to build automations. We use it to automate processes. We can use the product to automate good causes like sustainable production. However, we work more with web processes as opposed to good causes.

We do use it for end-to-end automation. We can ingest documentation, do a development phase and make our application. It's important to have this end-to-end capability. It helps us gain more knowledge and control.

The user community is definitely useful. If you have any issues or need something explained, you can use the community and gain more knowledge. We can share our knowledge as well. It helps clarify. It helps us interact with other humans to gain insights. 

It's helped lower our on-premises footprint. It's important to us to be able to reduce the on-prem footprint. It saves us space. It's helping us future-proof. It helps reduce limitations.

I've used the UiPath Academy courses. We can learn from ourselves, however, it does help. While we don't completely gain knowledge from the Academy, the solution requires users to go through a learning curve. It can show you the basics, and you need to go further by experimenting. I haven't used Academy courses in the last few weeks. It really does help with integrating services and understanding that aspect of the solution, however.

We plan on leveraging AI functionality. We haven't used it yet. 

It is helping with digital transformation. We can leverage architecture and different platforms much more efficiently. There are a lot of tools and upgrade versions that we need to go through right now. As we continue digital transformation, it will help make our processes more convenient and make tools easier to use.

It's reduced human error. However, the way our documentation is created, we won't be able to completely remove human interactions in the documents and can't remove human error completely.

The product has been able to free up employee time. We can build and complete a process very fast. 

We've noted cost savings when using the solution. We've been able to reduce licenses or move to community licensing.

A lot of implementation is done by UiPath, however, there are parts of the studio we've had issues with. We'd like the upgrades to be a bit easier and more flexible.

I've been using the solution for three years. 

The solution is stable. 

We have three people using the solution in our organization. 

The solution is scalable. We have a lot of applications and different scenarios. We can definitely scale as needed. 

If we have a lot of complications we can get support to troubleshoot. They have been helpful overall. 

Positive

We've also used Blue Prism and Power Automate. 

We find UiPath is easier to build on with drag-and-drop functionality.

Implementing the cloud version of the product is easy. Deployment is simple. However, it depends on your environment.

It's helpful to have some knowledge of UiPath. You only need two to three people to maintain the solution. If it's the first time setting it up, it may require more people.   

We do the deployment ourselves. 

I have witnessed an ROI. We've noted cost savings after implementations. 

The pricing can be a bit high. For single attempts at automation, it may be too pricey for a normal person. If you are doing a lot of automation, it's more affordable. 

I'm an end-user.

I'd recommend that users implement the solution. It's important to implement it correctly in the organization, however. The technology is far easier to use than other technologies in terms of reducing manual interventions in processes.

I would rate the solution ten out of ten.