UiPath Platform Reviews

We do regular process automation for web applications and Excel. In one use case, we have a web application, and we need to scrape data and update it in a specified format in a spreadsheet and then upload it into another application. This is the use case on which I am currently working. There is another use case where I extract data from a web application and add the data into another web application, input the data into my Jira using APIs, or directly insert the records into a database.

We do not use UiPath to automate processes that deal with a "good cause" that our company is involved in. We are automating internal processes for the project engagement we have with our customers. We have general developer access. We do not do process mining, but we use UiPath Task Capture.

It is easy to build automations using UiPath. Previously, we had to write lots of code and handle any changes or errors. All those things are now just a checkbox away for us. It is very easy. It saves a lot of our time. There is also consistency. When there is code failure, I can select the retry option, and it will retry for the specified number of times. That is a great feature.

UiPath enables us to implement end-to-end automation. It saves a lot of time and eventually, it saves money. Those are the benefits that we are seeing. The process that used to take a day can now be completed every morning within an hour. Similarly, a process that used to take an individual five to six business days now takes one and a half hours. We have better accuracy and more confidence that nothing has gone wrong. These time savings always get converted to money. People are able to focus on other things, which has an impact on money savings.

UiPath has helped to minimize our on-premises footprint. When I try to run my scripts that are somewhere on a remote desktop and are not accessible because of some issue, all my processes are on hold, whereas I do not find that problem with the cloud. I can log in anytime even from my mobile and then trigger a process from Orchestrator. That is a great thing to have. 

UiPath speeds up digital transformation and reduces the cost of digital transformation, but this happens over a period of time. It takes at least six months to one year to see these benefits.

UiPath has reduced human error. There were a lot of exceptions that we had in the application. All the exceptions should have been extracted from the application and assigned to the respective team. When we started automation and extracted all the exceptions, we could see hundreds of exceptions. Some of them were even 300 days old. They were not attended by anyone. All such things were uncovered by UiPath.

UiPath has freed up employee time. In one case, it reduced their time from a day to an hour. In another case, it was reduced from 40 hours to 2 hours.

The document extraction or document understanding feature of UiPath is valuable. It extracts data from the PDF.

If I have any technical challenges or I am not able to proceed because I do not have the expertise to use a feature, I browse through the UiPath community. There are usually a lot of people who have faced similar challenges. There are also multiple answers or workarounds. I try them out, and they usually work for me. This way the UiPath Community has been very helpful. The community of Power Automate is also very helpful.

A lot of my team is currently using the UiPath Academy. The biggest benefit is that I do not have to train them on anything. I tell them the courses they need to complete, and after they complete a course, they show me how they have done that assessment. We try to understand the process they followed to complete that assessment. It is part of their academic certification. It is a great feature. It saves time that I would have had to spend on teaching my teammates. It allows them to learn at their own pace. Not everyone is in the same place. There are people who can go fast. Every individual can proceed at their pace. They do not have any dependency on others.

While working on Excel and PDF, there should be a feature to define which content to extract and which table to extract from a document. It should extract only that. There should be a possibility to ignore everything else. I should be able to show one sample for one page, the second sample for the second page, or one sample for all pages. I would love to see such functionality in UiPath.

I have been using this solution for almost a year now.

It is very stable. It is 100% stable. I am very confident of its stability.

It is scalable. It is able to increase its capacity and functionality based on our demands. Whatever use cases we are getting, we are able to implement them with UiPath. We are seeing a lot of features for which we have not even found the use cases. They are ahead of the market needs.

We have only two developer licenses, and we have four bots. Apart from that, we have four virtual machines in which these bots are deployed. We have one admin from the IT team who owns the controller.

We have plans to increase the usage of UiPath. We are proposing UiPath for all upcoming projects.

I have not reached out to them for anything since we got the license because we got all the support from UiPath forums, UiPath documentation, and UiPath Academy. 

I did not use any other solution before UiPath, but after I started to work with UiPath, I also started to work with Power Automate. A lot of AI features that are available in UiPath are not available in Power Automate.

We recommend a solution depending on the process that a customer wants to automate. Depending on their requirement and business criticality, we suggest a tool. We cannot say only one solution is the best. If someone wants to automate only one or two web applications and Excel, Power Automate is good enough to do that. They do not have to go to UiPath. If they have a complicated process that requires implementing an AI model, the UiPath is good. It depends on the case.

We were not very experienced in the implementation. We spent two to three hours a day, and we were able to do it in two or three days. That is a good amount. We did not have to spend too much time.

For implementation, we first had to go through all the prerequisites for installing the developer tool and deploying a bot. We had to understand these things, do the infrastructure setup, and then deploy it. The deployment did not take a lot of time. Meeting the prerequisites took 50% of the time.

UiPath does not require any maintenance. It is only our scripts that will need maintenance for any changes.

We implemented it ourselves. We had one person doing all the setup and installation, and we had two people helping him wherever required.

We have seen almost 70% to 80% ROI.

Before we procured the license, the pricing they quoted was too high. We continued to negotiate for almost a month. This is something they can improve from their side. If they had quoted the right price, we would not have had to negotiate. We got more than a 50% reduction in the price, which is bad on their part.

To those evaluating UiPath, I would advise first understanding their needs and the features that the tool is providing. They also do not need any external training to implement UiPath. Their identified resources can just go through the UiPath Academy and reduce their implementation costs or training costs unless they have a very complicated process to implement.

I would rate UiPath an eight out of ten.

I work on database automation. We just delivered a dynamic workflow in an Excel automation as well. We work on many types of formulas. In addition, we develop physical automation. For example, we created a process that posts many photos at once on many groups.

We are able to produce output with UiPath in less time. Where a manual process takes one to two hours, we can develop a UiPath solution that takes 15 minutes. In terms of saving time, one bot has saved 60 to 70 percent of the time the task used to take. We have also seen human error reduced by about 60 percent. 

We have automated processes with 20 to 25 bots, and our organization is very happy with UiPath.

It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use. It can be learned in six months to one year.

Also, we can use Orchestrator with Action Center for end-to-end automation. With Orchestrator, we can schedule automations.

I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup.

I have been using UiPath for 2.7 years.

The stability of UiPath is a nine out of 10.

The scalability is between eight and nine out of 10.

Support can take a lot of time, two to three days to receive a response.

Neutral

I have developed Excel automations with Power Automate.

We are using the Community Edition of UiPath and it is deployed on our servers. We use it in one location in one department. It was not a complex process to install it, although there was a little bit of complexity to it.

If there is any activity or anything changes in the environment, maintenance of UiPath can be required.

We have saved both time and money and have definitely seen return on our investment.

The price of UiPath is not too expensive or too cheap. It's in between.

We have four people involved in deploying automation: one developer, a team lead, and two DevOps developers.

My recommendation is to learn flow development.

I work for a software solution company, and its use cases are related to HR products.

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project. 

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end. 

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much. 

We have been using UiPath for the past two years.

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it. 

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount. 

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes. 

Overall, I would rate UiPath a nine out of ten.

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

I have been using UiPath for 15 years.

The technical support is excellent and responds quickly.

Positive

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.

We are a partner of UiPath, and we utilize their solution for welfare unions and document understanding.

Building automation using UiPath is straightforward. I would rate the ease of building automation an eight out of ten.

UiPath enables end-to-end automation, which is essential to our organization because it saves time, is reliable, and is easy to use. Although it is somewhat expensive, it is worth the investment in the long run.

Being a part of the UiPath User Community helps us deal with various tasks. We can share our experiences with the members of the group and learn from the experiences of other members of the community.

Some of the benefits our clients have noted about UiPath are the speed and the reduction in operations at the end of the day. Our clients were able to achieve their goals quickly by using UiPath and witnessing a return on investment.

The introductory course of UiPath Acadamy is good.

UiPath accelerates digital transformation and reduces its associated costs. Initially, implementing such transformations may necessitate expensive upgrades. However, once the setup is complete, operations can run smoothly. Typically, when a company begins contemplating digital transformation, they often find themselves in a technologically outdated state. As a result, a comprehensive update of their systems becomes imperative, incurring significant costs.

UiPath helps reduce human error. It is highly beneficial to automate certain human tasks and mitigate the potential for errors.

It has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 20 percent of our organization's costs.

The UiPath Community is truly helpful.

Although we have to pay for the extra features that UiPath offers, they are extremely useful.

The introductory courses of UiPath Academy are adequate, but there is room for improvement. I understand that creating an automated course for everyone is not an easy task. After completing these courses, we are capable of performing simple tasks. However, if we truly want to learn, for example, Java, we must conduct further research on our own. The Academy courses should provide more challenging content.

The pricing in our region has the potential for improvement. The price is the same throughout Europe, despite the varying economies in each country, which poses challenges for all the partners involved.

I have been using UiPath for five years. 

I would rate the stability of UiPath as a perfect ten out of ten.

I would rate UiPath's scalability as a perfect ten out of ten.

We previously used Blue Prism but switched to UiPath to meet client requirements. Personally, I prefer UiPath.

As a partner, we experience a return on investment because we bear the cost of the solution, and subsequently provide the services. The client pays for both the services rendered and a portion of the licensing fee. For us, the benefit is clear, but as a lean benefit, compared to the really expensive fee that we have to charge the clients to have a margin.

The price is high. On a scale of one to ten, with ten being the highest, I would rate the price as an eight out of ten.

We also have to pay extra if we want Studio, Document Understanding, even if APIs are not going to be used for text recognition, or Insight. Insight is really expensive and doesn't offer anything new other than Elasticsearch and Kibana, which are free tools. The message we have received from UiPath is that they are the leader in the market, and we have to pay for that.

We evaluated Automation Anywhere, Blue Prism, Appian, and a few others before selecting UiPath.

I give UiPath an eight out of ten.

I recommend that new users first take the Academy courses before transitioning to the UiPath Community version. It is advisable to learn all the basics thoroughly, without assuming any prior knowledge, and to exercise patience.

I have learned that using a machine is better than I am.

I create robots for clients of our company. We have an insurance client that asked us to help with sending letters by email and extracting documents related to insurance, between their insurance agencies.

We also do e-signatures using an API with a server to get digital signatures for all the customers of a bank. And with other banks, we have worked on onboarding clients. We have all the information about them and we do subscriptions for them.

We also have a lot of clients that ask for filters and updates in Excel files.

Employees who were doing the same tasks every day are happy to have time to do innovative things and stop doing tasks that a robot can do. They feel free from those unwanted tasks. These kinds of tasks are often boring, and employees can make mistakes. They spend a lot of time doing them without any benefit, because it's something they do every day. There is no innovation when they have to do those tasks. The most important part is that we can help employees in these situations.

The benefits include managing employees' time. A robot can work at night or even on the weekend, whenever you schedule it to run. It's helpful because employees can let it do their jobs when they are at home. There are also fewer errors because when you give a robot a formula, it does all the iterations in the same way. Even if there is a special situation or an exception, the robot can help itself get through it. So it helps with an employee's time and efficiency, and they are happy about that.

There are two kinds of robots that we deliver. One type of robot works independently, giving our client's employees time while the robot does its work. And there are other robots that do work but need a human to verify things. But even that type of robot reduces the work, leaving only the validation.

And when we start discussing RPA with a client, we can see the difference in the costs. We ask them how much they spend on a task or how much time it takes, because even hours have a cost. We then give them the difference. If a robot does that task, it will spend X amount of time on it and you will save this much money. It depends on the project, but sometimes we save them 30 or 40 percent of their time or even more.

The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents.

UiPath Orchestrator is also important to help us schedule our bots.

In addition, UiPath is a low-code solution, which is very useful and helpful. Given the features and solutions it offers, it's quite easy. The ease is a seven out of 10, or even more. The challenge for us is connected to the demands of the client. Sometimes we work with banks, sometimes with insurance companies, and the challenge is to know what they really require before we start developing. We need to know the exceptions that we might face. But the development part is quite easy thanks to the UiPath Academy and the forum. It's not that hard.

We can even teach our clients a little bit about the use of the UiPath. It's easy and doesn't require an IT engineer. They get excited to use it.

I started my use of UiPath with the UiPath Academy and I'm still learning there because there are updates and new features to learn about. The Academy is very helpful with its videos and explanations, and with the questions at the end of the lessons. I like that it allows me to learn on my own time. It's very constructive because things are explained well and I like that I don't have to be at a school to learn it.

Also, the UiPath community is very good. Anytime I have a problem, or something blocks me, I post a question on the forum and people spend a lot of time helping me. Even if the first solution doesn't work, they come up with another one. When I started working with UiPath, there were only a few people who knew the platform and I had to wait days and days to get an answer, and sometimes I wouldn't get one. But over time, I feel the difference because there are more people in the community and they are more responsive and very helpful.

We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples. Sometimes clients ask us questions, but, even on the UiPath forums,  we don't have answers. We have to spend a lot of time trying to find them. Practical responses about installations and the differences between the kinds of installations would be helpful.

I have been working with UiPath for almost three years.

It's very stable. I haven't faced a problem with UiPath Studio. I would give it a 10 out of 10 for stability.

It's scalable. I would rate it a nine out of 10 on this aspect.

I have needed their help too many times but they have been so helpful. They respond with emails, and sometimes I even talk with them on Google Meet. They are responsive.

Positive

We have worked with UiPath on-premises, on Azure, and on a private cloud. That's where we use it the most. An on-premises setup is easy to do, and on a private cloud, it's not complicated. But with the Automation Suite, it is complicated and we asked UiPath to help us.

When we deploy it for our customers, we ask them to prepare the production environment for us so that it is already ready. For deployment, we have an architecture and an infrastructure engineer. Sometimes we need the infrastructure engineer if something is complicated about the infrastructure. We work with the IT department of the client and our infrastructure engineer.

For unassisted robots, we take the robot from the development machine or the test machine to the deployment machine. For clients using Orchestrator, we create the robot, the job, and we execute the robots from Orchestrator.

Maintaining UiPath is not difficult. One engineer can handle it, for now.

I did some research on Power Automate, but I haven't worked with it. I only saw the interface and some examples. We are planning to learn more about Power Automate and the differences between it and UiPath, but for now, we are only working with you UiPath.

My advice is to use the UiPath Academy and do some practical exercises. And when working with your client, ask all the questions that you have, including exceptions and real cases. Technically, everything is good. Just attend the Academy and use the forums and everything will be okay.

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation. 

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

We've been using UiPath for the last four to five years.

It's stable.

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers. 

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

Positive

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath. 

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

Initially, we took some support from the professional services team, but we did everything in-house. 

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

The price of both UiPath and Automation Anywhere is high. 

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price. 

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

I have been using UiPath for almost five years.

UiPath is stable.

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

The technical support takes a long time to resolve our tickets. 

Neutral

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

The UiPath license is expensive.

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.