UiPath Platform Reviews

We have very restricted usage, primarily around integration situations where we don't have any APIs. We primarily want to do just unattended automation. We discourage attended automation at this time. We have ten to twenty processes happening right now.

The improvements we've seen are primarily around the time and cost savings that surround someone sitting and manually syncing data between SaaS platforms. Although we use the latest and greatest SaaS platforms, they still don't have to interact with each other. There are no APIs in most cases. In those situations, rather than having someone manually sit and do it or have the product vendor customize it, we use UiPath.

For example, a couple of automations save us at least a year's worth of manual effort. Day in and day out, there is a SaaS platform that creates new data, and that needs to go through the different SaaS platforms. And that's the major statement we have. Then there are a few legacy applications we have that are near end of life. We don't intend to bring new APIs to them. Instead, we use UiPath.

I personally use the Academy often, and I have encouraged a couple of .NET developers within the organization to take up the certification. We have system integrators and local offshore vendors. They don't have certification right now. However, I am encouraging them to get certified. They're using UiPath Academy.

For me, the biggest win for the Academy was around the infrastructure and the sales switch around it. In my role, I'm required to go and talk to business functions and technology leaders. I have to tell them what the product can do, how it is deployed, etc., at the level of ownership. Plus, thought leadership needs to come from me, and those academic courses help me a lot.

The user community is definitely robust. I see lots of contributions, and people are willing to come and respond to any posted queries. 

The key reason we are not able to adopt it fully compared to other customers is the security model. Usually, what happens is whenever we talk to a business stakeholder, the first concern is data security. The moment that you talk about a bot in an unattended fashion going and reading the data source, concerns arise since there's not much control at a certain point.

Security remains a concern. We have completed all our security assessments. However, that continues to be a key question. There are use cases that are based out of Europe. If we have an instance in North America, again, the question of GDPR and all those questions arise. For example, does that mean that we have to have multiple tenants in different geographies? We are still trying to solve those kinds of questions.

There are situations in the community where, due to the fact that the product is so rapidly evolving, lots of the content out there is outdated. It leads to that lost effort when you try to do what they're saying, and it doesn't work due to it being a different version. That's probably one problem that I have noticed so far.

I've used the solution for a little over three years.

The stability of the product is very good. 

If you look at the key components and the visuals, I mean the Studio, the Bot, and the Orchestrator, the Bot and the Studio are within our environment. We haven't experienced any issues. What is left is the Orchestrator, and we haven't seen any outages so far.

I don't have any concerns with scaling.

I haven't created too many support requests. That said, the most recent one did not go well. The engineer had some trouble understanding, and the issue is still ongoing.

It wouldn't be fair for me to judge their support just based on those one or two tickets I worked on. I'm sure they have a good team. It was just that one ticket did not work out.

This was our first RPA tool. 

I was involved in the development and deployment. 

The virtual machine setup and the Robot and Orchestrator connection definitely were a little challenging. However, in the current version of the application, Orchestrator, it's far more seamless. Three years ago, it definitely was not that straightforward. Everything has gotten easier. 

The first automation took between three to six months, from initial procurement and development to deployment.

I did the deployment myself. 

In terms of ROI, we are getting there. It's not like as good as I anticipated. That said, we are getting there.

The pricing is fairly decent. It was not crazy expensive. Their cloud deployment gives you that sweet spot in pricing. You don't have to spend $20,000 for the Orchestrator, for example.

We assessed all the market leaders and did a couple of proofs of concept. It turned out that UiPath checked all the boxes from a capability standpoint and user-friendly developer experience, plus the deployment experience. UiPath was a clear leader.

We do not use UiPath AI functionality in our automation program. At this time, it is limited to OCR capabilities.

We currently are unable to automate more complex or involved processes. It is still in the conceptualization phase. We haven't put it into production yet. However, we are exploring their invoice management capabilities and more.

We have yet to develop some sort of social responsibility initiative using UiPath. However, we might in the future. 

I would invite potential users to look at the library of activities that are there. Make sure that the kind of use cases that they're looking at are present, and the level of security that they are looking for in terms of data. If you have less intensive security challenges, it's a no-brainer to use UiPath in the cloud. However, it might get a little tricky if it turns out to be healthcare or anything of that sort. You'll have to work with your data protection team.

I'd rate the solution a nine out of ten. 

Our company uses the solution for financing, accounting, and commercial operations. Right now, we are automating the lowest-hanging fruit. We look at people or personal productivity and automate their desktop tasks. 

We currently do not use AI functionality. 

The solution saves our company 10,000 hours annually. Automations have removed menial tasks from people's desks so there is instant gratification.

Studio and StudioX are really powerful tools. From the development side, business users have realized much success and have made great strides with StudioX because it is easy to use.

Automations are really easy to build with a minimal technical background. For example, my background is in accounting and finance but I am the manager of an automation team so that speaks to how easy it is to learn and develop. 

It would be useful to have co-authoring because we have many staff members working on the same project. 

I have been using the solution for four years. 

The solution is fairly stable. We have to perform maintenance on things we are doing and see some infrastructure issues for on-premises users. Many of these issues would be addressed if we switched to the cloud so that is under consideration.

I can see the solution's scalability. I think you need the right organizational buy-in for scaling but there isn't anything that the solution should be doing differently. 

The community is great and we learn so much there. We would like the community to bring back in-person user groups because we found a lot of value in knowing and connecting with other customers in our area. But, the community as a whole is awesome and invaluable. 

When we started our journey with the solution, we utilized the Academy for training. Since then, we have used the Academy to train three new team members because it quickly gets them up to speed so they can start developing. 

Technical support is good and we utilize it a lot. Sometimes it takes a little while to hear back from support. Though we understand, it also causes us heartache when tickets are automatically closed without a response. For example, sometimes we contact support on a Friday and the ticket closes on a Sunday which does not give us time to review our email and can be difficult. Otherwise, we like the technical support provided and rate it seven out of ten. 

Neutral

Our company did not previously use another solution. 

I was not involved in the initial setup. 

The price is high in comparison to Power Platform that Microsoft provides as part of its enterprise license. 

The pricing can be a bit confusing because many new products have been added. We just renewed our licenses and got all new SKUs because products have changed so much since our initial implementation.

I was not on the evaluation team but I do not believe other options were evaluated. The solution was chosen because it was a known leader in the industry.

The solution is great, works well, and is learnable. Users will be able to pick it up easily. People who are interested in change will find a way to make it happen, so you might as well give them a good tool.

There is nothing comparable in the industry that provides the same ease of use, great community, and good products.

I rate the solution an eight out of ten. 

We have a lot of use cases. A lot of them are based on SAP transactions. From SAP to SAP, or SAP to local documents, or local documents to transfer information to SAP.

The main benefit is to save manpower in-house. The second benefit for me is avoiding printing on paper. That is the second KPI that I am working to reduce in the company, reducing paper usage. In one project, for example, we managed to save more than 1,000 pieces of paper daily.

The UiPath Studio has been very necessary for us. 

Orchestrator is a vital feature. We have a sizable infrastructure, so it is necessary to have Orchestrator deploy all of the robots in all of our servers. It is not possible to work only with one computer. Therefore, that is an essential feature for me.

We've been able to save on man hours. We save around 60 manhours daily per department. For example, the maintenance department works with many people, and we can save on labor.

All departments use automation; however, mainly the logistics department benefits. The finance department comes in second, and after that, production. We've created more than 40 automation so far. We use both attended and unattended robots. 

Even if you are just on a laptop, you can have UiPath. 

I've used the UiPath Academy. It's necessary to have credentials for the infrastructure. It helps us understand the features of UiPath properly.

I use the UiPath community a lot. When I have a job, I can write a question about it and get a response from an expert. It's quite a valuable service. With the community, we can reduce the time to resolve issues. We can learn from other people who have faced similar challenges. 

Setting up automation can be easy or complex, depending on the project. 

All documentation and transaction areas can always be improved. 

We'd like to see mobile robots in the future. We have a lot of cell phone tasks, and it would be ideal to replicate automation from the iPhone, for example. If you were at a certain location, you maybe could set up an automation that could send a message or open a cart. 

I've been using UiPath for four years. My company has worked with the solution for longer. 

The solution has been 95% stable. 

It's a very good tool, and it's easy to expand in terms of infrastructure. If we need more space or more servers, it's easy to just deploy more. 

I have no experience with direct UiPath support, however, getting help from the community has been great.

I did previously use Auto ITX. It's a library from C# Program. It was only local. I don't know if was a standardization. I'm not sure why the company ultimately decided to begin using UiPath. This product is easy. It's drag-and-drop and very simple to use. 

I have developed automation and uploaded Orchestrator. That's it. I didn't handle the initial implementation. 

I'm a developer and therefore do not handle the licensing aspects of the product.

We're UiPath customers. 

I'm not sure which version we are using. I know it is not the last one. 

I do not use the AI functionality just yet. That's new to me and very interesting. 

While I would recommend the solution to others, it is necessary to have a good developer who understands the tool's value. Technical knowledge is necessary.

I'd rate the solution ten out of ten.

We started using it to automate manual processes from other departments. We service other departments, to begin with, including the media between the business and the IT departments. 

We started automating very repetitive manual tasks that the business side typically had. For example, if they had to open an application early in the morning to try to process transactions. Then, late in the afternoon, they would have to do the same thing as well. Now we have a robot that does that in the morning and the afternoon, which saves a lot of overtime since it has to be done at six or seven at night, and previously sometimes people would be forced to stay. Therefore, this way, we save that time and overtime. 

Another example would be we use it to download ATM transactions from a webpage. The robot downloads those transactions and then uploads them into our data warehouse, which reports for them. Normally, we don't have that information there.

Another use case would be in a department that would print a bunch of wires late in the afternoon. The department would print them out physically and store them somewhere where they review everything later. Now, with UiPath, we scan the transactions from the Fed, and we just print in PDF and send it to them via email, and it saves a lot of time.

The solution has saved us not just in automating but also in updates. For example, all these service charge codes for these particular lists of credit card accounts. We let the bot run. It ran for a really long time. I can only imagine how much longer it would've taken with humans.

I'm not sure of the exact cost savings. We just started asking about time savers. Some customers have told us it saves about 45 minutes a day. There's another process that only runs once a month. To put it in general terms, it reviews all of our credit card accounts and itemizes them, and makes them into a lot of reports. That saves about eight hours a month. Also, when it comes to helping us avoid overtime, there are 15 minutes of actions to be done, yet we are saving an hour or two of pay every time. 

The ease of automation is great.

The unintended robots are very useful. Just letting it run and having visibility, and controlling how everything works is definitely helpful. Sometimes they want it to run a certain way. Sometimes they'll tell us, "Oh can we tweak it a certain way?" And they do that more often than would I thought they would. It's simple to handle.

I really like the user community. When I go online to search for help or anything else, it's very valuable. Everyone's so helpful online. Whenever I'm stuck, and I'm basically self-taught when it comes to UiPath, I turn to the community. I've learned everything through the community. It is easy to learn.

While we haven't really taken any UiPath Academy classes, we were basically given the platform and just told to learn it ourselves. I did start doing the academy courses however, right off the bat, we had to develop already. I kind of had to do both at the same time, and that's where the online community comes in handy. The courses definitely taught me the basics, at least. And they helped me expand on that.

While UiPath works super well with other applications and browsers and app pages that we use in the RedLINK wires, when it comes to experience, sometimes it doesn't detect what it's supposed to be doing as easily. I have to do a workaround and so sometimes it can be tedious.

We've been using it for about two years.

We've never had an issue with performance stability.

We currently have 20 to 30 processes, and less than ten are via developers. We initially hired developers to help, and then they left, and now we are working on it ourselves. 

I see the potential of its scalability. We're still at a very small scale with it. 

I've used technical support once. They helped me. When the developers set up UiPath for us, it ended up being kind of faulty. What we really needed was the enterprise edition, and some other settings weren't configured for our purposes. I contacted them for help, and we had a Zoom call. They were very friendly. They helped me set it up correctly in the way we needed it. While there were some communication issues, they helped us in the end. 

Positive

We did not previously use a different solution.

I was not directly involved in the initial setup. However, the setup was not exactly right, and I contacted support for help. It seemed pretty straightforward in the end.

We had third-party developers from Peru that helped us to install it and then they just left. We were just given the platform, and we had to teach ourselves how to use it.

We have witnessed an ROI. The company has mentioned the hours saved, and I'm not sure about the money saved.

We did not evaluate other options. 

While we could use UiPath for good causes, like sustainability or the environment, we do not use it in that capacity yet.

We do not use the AI functionality just yet.

I'd advise other potential users to get a partner. We didn't have one. That's what we're doing right now. We're shopping for a partner so we can learn as we develop. Again, we were self-taught and it would've been much easier to dive in with a partner.

I would rate it ten out of ten as it does have massive potential. 

Our company uses the solution to automate formula-driven processes that are completed on a frequent basis. 

We create unattended bots to handle tasks for our finance, procurement, IT, and HR departments.  

At this time we do not use AI or ML.

UiPath has been instrumental to our success because we have an excellent relationship with our account executive and a lot of support from the leadership team. 

We have met with their C-Suites for one-on-one conversations and like that type of ownership. We appreciate their commitment and dedication to our success. 

The solution requires little or no code and can be operated with minimal technical skills. This lessens our dependency on third-party providers and allows use by citizen developers. 

AI and ML need further improvements to reach mature status. 

I have been using the solution for eight years. 

The solution is very, very stable with no issues when we deploy bots. 

The solution is very easy to scale. 

Technical support is stellar and available 24/7. There are no limitations on when support is available, including in the middle of the night. No organization is perfect and there is always room for improvement, support is rated a nine out of ten. 

The community forum is invaluable and very helpful for troubleshooting. For example, we sought support from different forums to learn how to use our in-house desk for L1 support.

Academy courses are used to upskill our team and keep up with the fast pace of new capabilities. The solution is always transforming and acquiring new technologies. 

Positive

I previously used Blue Prism, Pega, and Automation Anywhere. 

The initial setup is very straightforward and easy to use. 

Our team of developers and BAs are able to navigate the solution without requiring any handholding from the solution's SMEs.  

Our in-house team deploys the easier automations.

We work with multinational partners for more complex deployments. Our team is knowledgeable and has the same competencies as MNCs so that enhances the partnership. 

The solution has improved workforce efficiencies by 120% and reduced errors by more than 90%.

We saved several million dollars within three weeks of deploying the solution.

I love the flexibility because ownership is willing to work with us to make sure commercials are viable. They are committed to being our strategic partner and are reasonable in terms of our current appetite. 

Our company solely uses the solution. We find it to be more user friendly than other options. 

Most products are similar, so it comes down to commercials and that makes the solution much more cost effective than other options. 

You should consider using the solution because there is a reason why it is the market-leading RPA provider globally.

I rate the solution a nine out of ten. 

When I started at my company, they were building their RPA journey. I was the first person to help them do that. As no one in my company was aware of what RPA is, we needed to showcase and publicize what UiPath is and what RPA is.

I work for an insurance company and there are handwritten scripts that need to be scanned in, and this was the first use case that I had to work on. We used the OCR technology to scan handwritten documents and its capabilities are evolving day by day. When I initially started, it was not as robust as it is today. We had some challenges with the OCR technology, but today we are able to do it successfully with validations.

Right now, there are 24 automations of which 22 are in production and two are being built. These are all unattended bots. I also use this solution in a personal capacity to delete all the junk emails I receive as I usually get 20,000 junk emails a week. This saves me a lot of time. 

The UiPath's user community, in terms of the value that we gain by being part of it, is very helpful. If I'm stuck with coding, that is the place I go to get assistance. The ideas and the solutions that they provide are very helpful. There are a few people in the community who are very accurate and their solutions always work.

I have also made use of the academy. Currently, I'm taking the certification training and planning to get my certification done by the end of this year. It has taught me new ways of doing things including dynamic selectors. Previously, the bots used to break because of a selectors issue, but the dynamic selectors solved this. 

We have an internal process that is manual and takes three days. The first day involves pulling in the data, the second day involves validation and the third day involves delivering it to the relevant system. We automated this process using UiPath.

The errors have been minimized. Whenever something goes wrong, we immediately get an Outlook notification. This is when our business customers get to know that there's something wrong with the input data that they're getting. They can directly deal with the input information data team and get that information corrected and this usually happens within three hours. 

The OCR technology within this solution has been most valuable. We are able to scan handwritten documents and scrape their contents to be captured within the system. 

When I first started using this solution, the OCR technology was not that good, but it has since improved. Most of the handwritten documents are easily read by the OCR technology. 

I have been using this solution for three years. 

The stability does depend upon the applications we are using but overall the stability is good. 

This is definitely a scalable solution. 

The first time we had issues was during the setup and we haven't needed to contact the support team since then. Their support is really good and the solutions that they provided really worked from our side. They provided step-by-step instructions that really helped us a lot and saved a lot of time. Our initial estimate to get that UiPath deployment was two and a half weeks, but we finished that in three days. This was made possible by the support and the instructions received from the support team. 

I would rate the support for this solution an eight out of ten. 

Positive

I was the one who did the deployment. During the deployment, we had some challenges but received assistance from UiPath support. Even though we had some hiccups in the initial days, we were able to still overcome those with the help of UiPath support. The deployment took two to three days for an on-premises installation. 

Our business has been highly satisfied with the RPA solutions that we are providing thanks to UiPath.

The pricing for this solution is reasonable. 

We evaluated Blue Prism but felt UiPath is easier to use and offers better performance.

I would rate this solution an eight out of ten. I would rate it a ten out of ten if this solution worked better with our other applications. 

I would definitely advise others to consider UiPath because it is easy to learn how to use. A lot of documentation is available and accessible to facilitate learning including YouTube videos. 

When I was evaluating Blue Prism versus UiPath, the training materials were not the same for Blue Prism. Coding using UiPath is really easy and is mostly drag and drop. 

We have multiple use cases for this solution. We have applications built on Microsoft platforms and we use UiPath for our automation and automation testing. Being able to do this means that we do not need to keep reverting back to test every use case when we complete upgrades. 

We also use this solution for the automation of responses to support tickets. Any tickets that come through that can be automated, rather than it being done manually. 

UiPath has improved the ease of building automations. We were using SeleniumBase testing which is a legacy application and required a lot of manual work to maintain it. 

UiPath has made a significant difference on our staff's workload capacity and freed up team members to take on new endeavors versus getting stuck with manual tasks. 

This solution has been most valuable for our support ticketing processes. This has created efficiencies within our team and freed up time for them to focus on project work. It has prevented the need for them to stop what they are doing to complete a mundane task and then get back to what they were doing. 

We previously built automation repositories before it was offered by UiPath. There's no smooth migration from what we built to the newer studio that they have at the moment. This is the biggest hurdle we are facing. We would also need to rebuild all previous automations built in another solution called SeleniumBase.

I have been using this solution for one and a half years. 

We experienced some performance issues because our libraries are growing and we experience crashes from time to time. This usually means we need to reboot. The stability could be improved in this regard. The ability to handle large-scale applications or multiple applications could be improved as our operations and libraries are going to continue to grow. Currently, our libraries need to be split and this creates more maintenance for us. 

We are satisfied with the scalability. We are aware of new features coming in the future and we will be able to adapt and expand our applications based on these new features. 

The technical support for this solution could be improved. They take longer to respond than I would expect. We would like a 24 to 48-hour SLA in place to manage expectations. 

I would rate their support a six out of ten. This is not due to their ability to resolve an issue. It is due to their lack of transparency and keeping us updated on how issues are being resolved. They are not good at communicating when we can expect our issue to be resolved. 

Neutral

We used SeleniumBase. We needed a solution with enhanced technical capabilities and this is why we switched to UiPath. UiPath offered us a lot in terms of functionality. 

I was a part of the implementation team in our organization where I made sure there were no roadblocks. I was working with UiPath's points of contact and they were coordinating and making sure the implementation happened as planned.

The initial setup was complex. It happened three years ago and we still have some questions about the setup. In order to get answers to these questions, we need to raise a support ticket. I feel like the knowledge of the support individuals could be elevated so we could receive answers right away. 

We implemented this solution in-house. 

We have not yet experienced ROI using this solution as we have only been using it for a year and a half. We don't have control over the domain to see the metrics and KPIs at the moment. We are hoping that once some of our core applications are in operation, we will be able to assess the ROI. 

UiPath has reduced our manual effort and improved the overall efficiency of our team. 

We considered Microsoft's Power Platform which does offer very similar functionality to UiPath including a Desktop AI Builder. However, this solution had limitations that UiPath does not. UiPath is focused on automation and offers a lot of support in this regard whereas Microsoft focuses on so many different areas. 

I would advise others to hang in there for the first six to eight months as the initial learning curve can be frustrating. Once you get a hang of it, you will clearly see the benefit of using this solution. 

I would rate this solution an eight out of ten. Our test automations need to be improved for migration purposes and overall performance could be improved. If those two were resolved, I would give it a ten out of ten. 

Our company uses the solution to automate used to be a completely manual set of processes. 

The solution has cut down the amount of time needed to process certain transactions. We went from fifteen hours to three hours of processing time. 

The solution has freed up human resources to work on other things. This has created a better work-life balance because staff are not stressed when working on a particular process. 

There is much enthusiasm around using the solution and we plan to take advantage of courses offered through its Academy. 

The solution is easy to use, has a good user interface, and processes transactions quickly. 

Initial deployment is very complex and some integrators need better training. 

I have been using the solution for one year. 

The solution is stable. 

The solution is scalable.

Customer service is good and I rate it an eight out of ten. 

Positive

The solution is the only one we have used. 

The initial setup was complex because our vendor was not as qualified as we thought and created code that did not work. The process to correct that was hard.

We implemented through a vendor but had many coding issues to correct. 

Our vendor experience was a four out of ten. 

The solution has gotten pricier. 

We did not evaluate other options. 

So far, we are happy with the solution. It seems very stable and scalable with many different uses. We are still in the early stages of using the solution, but things look promising. We are not yet using the solution's AI function. 

I rate the solution a nine out of ten.