UiPath Platform Reviews

I'm using UiPath for personal use. I'm trying to create an application in which all the work can be automated, such as financial, HR, and educational-related work so that we can have easy access to the details of candidates.

I'm using it for a small edge case and UiPath is able to solve it in a great way.

I'm very happy with the automation because it gives me more freedom to make things work on my projects.

With UiPath I have been able to increase productivity because the manual work has been reduced and everything is now automated with NLT and ML techniques. We aren't required to go into the specific aspects of every document. We get systemized documents that we can go through and get the details. The NLT is a major part of it for me because it can sense the text and make it more useful for me. It converts it in a way that I don't have to go through all the details.

It has reduced errors in a drastic way and that is something I really appreciate in UiPath. I would estimate the reduction at nearly 25 percent. Before, we were doing this work manually and it took a lot of hours. Now it has been reduced by 10 times and maybe more than that.

I like the automation tool in UiPath that helps in creating the bots. It helps me a lot in getting details from documents. Also, the ML/NLT models are good because they help with data recognition.

Creating automation is pretty simple. Everything is clearly mentioned. And the UiPath team has helped a lot with the learning curve. The user community is very helpful in solving issues. You can find different channels and YouTube videos for details. In terms of community, UiPath is doing great.

Many of the features were very complex in the beginning but with some experience, it has become a great tool for me.

I have been using UiPath for about six months.

It's stable.

We haven't required technical support because the community is very strong and every problem and solution is already there. And the UiPath solution team is also very strong.

We did not have a previous solution.

We took our time with the deployment. It was a planned activity and it was very straightforward. We didn't face any issues. We spent time reading the documentation and going through the videos about how to deploy things. The entire activity took some days, but the deployment, specifically, took around three or four hours. There were two of us involved.

There is a little maintenance. Sometimes we have to manage the storage and other things, but it's nothing major.

The pricing is fine and the features are good. Still, the pricing could be a little lower. With tools like AI/ML, if the pricing can be reduced, everyone will be able to adopt it.

I would recommend UiPath. For us, it solved our use cases, and we are really happy with it.

We have very restricted usage, primarily around integration situations where we don't have any APIs. We primarily want to do just unattended automation. We discourage attended automation at this time. We have ten to twenty processes happening right now.

The improvements we've seen are primarily around the time and cost savings that surround someone sitting and manually syncing data between SaaS platforms. Although we use the latest and greatest SaaS platforms, they still don't have to interact with each other. There are no APIs in most cases. In those situations, rather than having someone manually sit and do it or have the product vendor customize it, we use UiPath.

For example, a couple of automations save us at least a year's worth of manual effort. Day in and day out, there is a SaaS platform that creates new data, and that needs to go through the different SaaS platforms. And that's the major statement we have. Then there are a few legacy applications we have that are near end of life. We don't intend to bring new APIs to them. Instead, we use UiPath.

I personally use the Academy often, and I have encouraged a couple of .NET developers within the organization to take up the certification. We have system integrators and local offshore vendors. They don't have certification right now. However, I am encouraging them to get certified. They're using UiPath Academy.

For me, the biggest win for the Academy was around the infrastructure and the sales switch around it. In my role, I'm required to go and talk to business functions and technology leaders. I have to tell them what the product can do, how it is deployed, etc., at the level of ownership. Plus, thought leadership needs to come from me, and those academic courses help me a lot.

The user community is definitely robust. I see lots of contributions, and people are willing to come and respond to any posted queries. 

The key reason we are not able to adopt it fully compared to other customers is the security model. Usually, what happens is whenever we talk to a business stakeholder, the first concern is data security. The moment that you talk about a bot in an unattended fashion going and reading the data source, concerns arise since there's not much control at a certain point.

Security remains a concern. We have completed all our security assessments. However, that continues to be a key question. There are use cases that are based out of Europe. If we have an instance in North America, again, the question of GDPR and all those questions arise. For example, does that mean that we have to have multiple tenants in different geographies? We are still trying to solve those kinds of questions.

There are situations in the community where, due to the fact that the product is so rapidly evolving, lots of the content out there is outdated. It leads to that lost effort when you try to do what they're saying, and it doesn't work due to it being a different version. That's probably one problem that I have noticed so far.

I've used the solution for a little over three years.

The stability of the product is very good. 

If you look at the key components and the visuals, I mean the Studio, the Bot, and the Orchestrator, the Bot and the Studio are within our environment. We haven't experienced any issues. What is left is the Orchestrator, and we haven't seen any outages so far.

I don't have any concerns with scaling.

I haven't created too many support requests. That said, the most recent one did not go well. The engineer had some trouble understanding, and the issue is still ongoing.

It wouldn't be fair for me to judge their support just based on those one or two tickets I worked on. I'm sure they have a good team. It was just that one ticket did not work out.

This was our first RPA tool. 

I was involved in the development and deployment. 

The virtual machine setup and the Robot and Orchestrator connection definitely were a little challenging. However, in the current version of the application, Orchestrator, it's far more seamless. Three years ago, it definitely was not that straightforward. Everything has gotten easier. 

The first automation took between three to six months, from initial procurement and development to deployment.

I did the deployment myself. 

In terms of ROI, we are getting there. It's not like as good as I anticipated. That said, we are getting there.

The pricing is fairly decent. It was not crazy expensive. Their cloud deployment gives you that sweet spot in pricing. You don't have to spend $20,000 for the Orchestrator, for example.

We assessed all the market leaders and did a couple of proofs of concept. It turned out that UiPath checked all the boxes from a capability standpoint and user-friendly developer experience, plus the deployment experience. UiPath was a clear leader.

We do not use UiPath AI functionality in our automation program. At this time, it is limited to OCR capabilities.

We currently are unable to automate more complex or involved processes. It is still in the conceptualization phase. We haven't put it into production yet. However, we are exploring their invoice management capabilities and more.

We have yet to develop some sort of social responsibility initiative using UiPath. However, we might in the future. 

I would invite potential users to look at the library of activities that are there. Make sure that the kind of use cases that they're looking at are present, and the level of security that they are looking for in terms of data. If you have less intensive security challenges, it's a no-brainer to use UiPath in the cloud. However, it might get a little tricky if it turns out to be healthcare or anything of that sort. You'll have to work with your data protection team.

I'd rate the solution a nine out of ten. 

We have a lot of use cases. A lot of them are based on SAP transactions. From SAP to SAP, or SAP to local documents, or local documents to transfer information to SAP.

The main benefit is to save manpower in-house. The second benefit for me is avoiding printing on paper. That is the second KPI that I am working to reduce in the company, reducing paper usage. In one project, for example, we managed to save more than 1,000 pieces of paper daily.

The UiPath Studio has been very necessary for us. 

Orchestrator is a vital feature. We have a sizable infrastructure, so it is necessary to have Orchestrator deploy all of the robots in all of our servers. It is not possible to work only with one computer. Therefore, that is an essential feature for me.

We've been able to save on man hours. We save around 60 manhours daily per department. For example, the maintenance department works with many people, and we can save on labor.

All departments use automation; however, mainly the logistics department benefits. The finance department comes in second, and after that, production. We've created more than 40 automation so far. We use both attended and unattended robots. 

Even if you are just on a laptop, you can have UiPath. 

I've used the UiPath Academy. It's necessary to have credentials for the infrastructure. It helps us understand the features of UiPath properly.

I use the UiPath community a lot. When I have a job, I can write a question about it and get a response from an expert. It's quite a valuable service. With the community, we can reduce the time to resolve issues. We can learn from other people who have faced similar challenges. 

Setting up automation can be easy or complex, depending on the project. 

All documentation and transaction areas can always be improved. 

We'd like to see mobile robots in the future. We have a lot of cell phone tasks, and it would be ideal to replicate automation from the iPhone, for example. If you were at a certain location, you maybe could set up an automation that could send a message or open a cart. 

I've been using UiPath for four years. My company has worked with the solution for longer. 

The solution has been 95% stable. 

It's a very good tool, and it's easy to expand in terms of infrastructure. If we need more space or more servers, it's easy to just deploy more. 

I have no experience with direct UiPath support, however, getting help from the community has been great.

I did previously use Auto ITX. It's a library from C# Program. It was only local. I don't know if was a standardization. I'm not sure why the company ultimately decided to begin using UiPath. This product is easy. It's drag-and-drop and very simple to use. 

I have developed automation and uploaded Orchestrator. That's it. I didn't handle the initial implementation. 

I'm a developer and therefore do not handle the licensing aspects of the product.

We're UiPath customers. 

I'm not sure which version we are using. I know it is not the last one. 

I do not use the AI functionality just yet. That's new to me and very interesting. 

While I would recommend the solution to others, it is necessary to have a good developer who understands the tool's value. Technical knowledge is necessary.

I'd rate the solution ten out of ten.

We started using it to automate manual processes from other departments. We service other departments, to begin with, including the media between the business and the IT departments. 

We started automating very repetitive manual tasks that the business side typically had. For example, if they had to open an application early in the morning to try to process transactions. Then, late in the afternoon, they would have to do the same thing as well. Now we have a robot that does that in the morning and the afternoon, which saves a lot of overtime since it has to be done at six or seven at night, and previously sometimes people would be forced to stay. Therefore, this way, we save that time and overtime. 

Another example would be we use it to download ATM transactions from a webpage. The robot downloads those transactions and then uploads them into our data warehouse, which reports for them. Normally, we don't have that information there.

Another use case would be in a department that would print a bunch of wires late in the afternoon. The department would print them out physically and store them somewhere where they review everything later. Now, with UiPath, we scan the transactions from the Fed, and we just print in PDF and send it to them via email, and it saves a lot of time.

The solution has saved us not just in automating but also in updates. For example, all these service charge codes for these particular lists of credit card accounts. We let the bot run. It ran for a really long time. I can only imagine how much longer it would've taken with humans.

I'm not sure of the exact cost savings. We just started asking about time savers. Some customers have told us it saves about 45 minutes a day. There's another process that only runs once a month. To put it in general terms, it reviews all of our credit card accounts and itemizes them, and makes them into a lot of reports. That saves about eight hours a month. Also, when it comes to helping us avoid overtime, there are 15 minutes of actions to be done, yet we are saving an hour or two of pay every time. 

The ease of automation is great.

The unintended robots are very useful. Just letting it run and having visibility, and controlling how everything works is definitely helpful. Sometimes they want it to run a certain way. Sometimes they'll tell us, "Oh can we tweak it a certain way?" And they do that more often than would I thought they would. It's simple to handle.

I really like the user community. When I go online to search for help or anything else, it's very valuable. Everyone's so helpful online. Whenever I'm stuck, and I'm basically self-taught when it comes to UiPath, I turn to the community. I've learned everything through the community. It is easy to learn.

While we haven't really taken any UiPath Academy classes, we were basically given the platform and just told to learn it ourselves. I did start doing the academy courses however, right off the bat, we had to develop already. I kind of had to do both at the same time, and that's where the online community comes in handy. The courses definitely taught me the basics, at least. And they helped me expand on that.

While UiPath works super well with other applications and browsers and app pages that we use in the RedLINK wires, when it comes to experience, sometimes it doesn't detect what it's supposed to be doing as easily. I have to do a workaround and so sometimes it can be tedious.

We've been using it for about two years.

We've never had an issue with performance stability.

We currently have 20 to 30 processes, and less than ten are via developers. We initially hired developers to help, and then they left, and now we are working on it ourselves. 

I see the potential of its scalability. We're still at a very small scale with it. 

I've used technical support once. They helped me. When the developers set up UiPath for us, it ended up being kind of faulty. What we really needed was the enterprise edition, and some other settings weren't configured for our purposes. I contacted them for help, and we had a Zoom call. They were very friendly. They helped me set it up correctly in the way we needed it. While there were some communication issues, they helped us in the end. 

Positive

We did not previously use a different solution.

I was not directly involved in the initial setup. However, the setup was not exactly right, and I contacted support for help. It seemed pretty straightforward in the end.

We had third-party developers from Peru that helped us to install it and then they just left. We were just given the platform, and we had to teach ourselves how to use it.

We have witnessed an ROI. The company has mentioned the hours saved, and I'm not sure about the money saved.

We did not evaluate other options. 

While we could use UiPath for good causes, like sustainability or the environment, we do not use it in that capacity yet.

We do not use the AI functionality just yet.

I'd advise other potential users to get a partner. We didn't have one. That's what we're doing right now. We're shopping for a partner so we can learn as we develop. Again, we were self-taught and it would've been much easier to dive in with a partner.

I would rate it ten out of ten as it does have massive potential. 

Our company uses the solution to automate formula-driven processes that are completed on a frequent basis. 

We create unattended bots to handle tasks for our finance, procurement, IT, and HR departments.  

At this time we do not use AI or ML.

UiPath has been instrumental to our success because we have an excellent relationship with our account executive and a lot of support from the leadership team. 

We have met with their C-Suites for one-on-one conversations and like that type of ownership. We appreciate their commitment and dedication to our success. 

The solution requires little or no code and can be operated with minimal technical skills. This lessens our dependency on third-party providers and allows use by citizen developers. 

AI and ML need further improvements to reach mature status. 

I have been using the solution for eight years. 

The solution is very, very stable with no issues when we deploy bots. 

The solution is very easy to scale. 

Technical support is stellar and available 24/7. There are no limitations on when support is available, including in the middle of the night. No organization is perfect and there is always room for improvement, support is rated a nine out of ten. 

The community forum is invaluable and very helpful for troubleshooting. For example, we sought support from different forums to learn how to use our in-house desk for L1 support.

Academy courses are used to upskill our team and keep up with the fast pace of new capabilities. The solution is always transforming and acquiring new technologies. 

Positive

I previously used Blue Prism, Pega, and Automation Anywhere. 

The initial setup is very straightforward and easy to use. 

Our team of developers and BAs are able to navigate the solution without requiring any handholding from the solution's SMEs.  

Our in-house team deploys the easier automations.

We work with multinational partners for more complex deployments. Our team is knowledgeable and has the same competencies as MNCs so that enhances the partnership. 

The solution has improved workforce efficiencies by 120% and reduced errors by more than 90%.

We saved several million dollars within three weeks of deploying the solution.

I love the flexibility because ownership is willing to work with us to make sure commercials are viable. They are committed to being our strategic partner and are reasonable in terms of our current appetite. 

Our company solely uses the solution. We find it to be more user friendly than other options. 

Most products are similar, so it comes down to commercials and that makes the solution much more cost effective than other options. 

You should consider using the solution because there is a reason why it is the market-leading RPA provider globally.

I rate the solution a nine out of ten. 

Our company uses the solution for documentation understanding, email automation, and onboarding. Many of our use cases include AbbVie. 

Our company has saved thousands of hours by automating accounting processes. Staff no longer have to drudge through manual tasks and that is meaningful to them so they do better work. 

The solution provides ease of access for users with limited knowledge. One of our high-level developers can code it for a user who can maintain it with limited coding knowledge. The solution is much easier to use than having an actual coded application. 

For example, a developer can build out a use case that involves emailing invoices and includes labels and documentation. The product can then be handed off to a user who does not have coding knowledge because all needed information is included for maintenance and administration. 

There is a bit of a learning curve to the solution because it is like coding. If you are a coder it will be easy but you cannot dive very deep into the code. The way you go about the architecting process is very different from other tools because you have to lay out the flow in a certain way. 

Reusability is not as great as straight coding where you can recall functions and methods. The solution requires a whole workflow that can become a bit tedious when processes expand too much. 

Features I have wanted such as enhanced process mining and others have been shown in the new preview so are already forthcoming. 

I have been using the solution for four years. 

The stability is pretty good and the solution has not shut down. I have experienced a few crashes, but they are probably caused by my own computer.

The scalability depends on how you develop it. If you develop it to be scalable, then it will be scalable. In terms of Orchestrator, the platform is pretty good at scaling because it allows you to keep deploying it and branching out. 

The Community is great and operates similarly to Stack Overflow's community. Users have their own niche knowledge and you can query them if you ever need anything. This is a good way to expand your own knowledge base. 

I took the Academy's courses when I first started using the solution so haven't learned the new features yet. Over normal coursework, you learn best practices that enable you to pick up the tool faster, such as how to document process flow or how to set up from a high-level perspective. 

I have not needed technical support. 

I have not used other solutions. 

The setup is pretty easy and straightforward. 

We implemented the solution in-house. 

We always hope to see ROI in every process. We have realized a bunch of ROI on deployed items and hopefully will see more. 

For our provisioning process, we save a few hours per person each day. 

Our company did not evaluate other options. 

I advise others to try out the solution. It is really good software and has helped a bunch of people to switch careers. For example, I used to be an actual developer but now I do RPA. The solution is an industry leader so it is a good idea to try it out at least once.

I rate the solution an eight out of ten. 

Our company uses the solution to process state reporting uploads for clients. 

For one use case, we automated the process of dragging forms, filling in fields, capturing confirmations, logging information, and moving files for upload. 

For another use case, we automated the process of manipulating data, setting filters, and generating reports in Excel. 

We are now moving to another department that uploads yearly tax reporting files to websites. 

We do not yet use AI but have many possible use cases for reading invoices and PDFs so we will try these processes first. 

We have saved a lot of time on uploads. For example, our state reporting uploads now take only two to four minutes and that saved us 7,500 hours for January alone. We anticipate similar time savings for the automations we are currently doing in another department. 

As we continue to automate our uploads, we will not need as many seasonal workers so that is a big cost savings. 

The solution includes preset activities but allows integration of code and expressions that make it more powerful and dynamic. In nine month's time I have barely scratched the surface, but it feels like it integrates to so many things that finding new use cases is easy. 

The automations allow us to better catch errors because data is always transcribed correctly.

The upgrade process could be improved so that it does not require download and reinstall. It would be nice to have an upgrade option that talks directly to the orchestrator. 

Some documentation can be improved. For example, documentation for integrations and activities tells you what it does but does not tell you how to fill in variables or fields. I had issues finding some things I needed for new activities or integrations. 

I have been using the solution for nine months. 

The solution is pretty stable. You may have version issues because there are a lot of updates, but that is not a stability issue. It is always important to make sure you have the latest updates. 

The solution is definitely scalable but it takes time to learn how to best scale. There are many routes you can take which depend on different things. 

The Community is super helpful because they share information that is of great benefit. Forums have been useful when I have needed help. 

I gained my experience through the Academy's courses. I was in a different role at my company but they needed another UiPath developer. For three months, I did a rotation with the RPA foundations course. After that, I was able to start working in the full time developer role. The Academy was very helpful and allowed me to jump in with no UiPath experience. 

Technical support is very helpful. I only contacted them once for an issue with the Salesforce API package that would not run with attended users. They responded in a timely fashion and helped me quickly resolve the issue. I rate support a ten out of ten. 

Positive

Our company previously did not use an RPA tool but rather used command line scripts and tools with Python. 

One of our developers had been writing scripts and came across the solution. He showed our company how much time it saves while improving accuracy. 

The setup is pretty straightforward. 

It is amazing how easy it is to automate some things. Once you learn the interface, everything is straightforward. 

I assisted our department in implementing the solution in-house. I helped build and run things for our big rollout in January of 2022. 

Since then, I have automated fourteen processes with attended bots. 

There is a big learning curve to ensure you get everything invested in the solution to realize ROI. 

For example, my department only had two developer licenses but still managed to save 1,300 hours in the first year. Another department was scaling a much bigger deployment, so it took longer for them to hit returns.

The solution is affordable enough to get a good return on your investment. We get ROI over the cost of licenses. 

We started out on-premises because we did not have attended licenses. Now, we are moving to attended for bots and trying to publish more things to the cloud so others can run them. 

I looked at Blue Prism but have not spent time using it. 

Start with a couple of solid use cases that would realize time and ROI benefits so you can see how the solution works. 

Do not go too wide or too fast with deployments. Focus on a few things first until you are clear how you want to expand. It is important to decide whether you want more citizen or RPA developers and whether your bots will be attended. Just take it slowly unless you are working with someone who has high-level knowledge. 

I rate the solution a nine out of ten. 

Our company uses the solution to understand documents, process invoices, move data from one system to another, conduct background investigations, and other day-to-day use cases for federal and state offices. 

For one use case, we built a sandbox for malware analysis using the bot. 

For another use case, we scan thousands of resumes to find an individual with a specific skill set. 

We have completed 90 automations with mostly attended bots that we have built. We are not using AI much right now, but plan to use it to solve problems in the future. 

The solution can be used across systems or with more generic use cases. 

It is easy to go to the code level and write automations that only require a couple of lines of code.

Training materials should include behind-the-scenes information such as what goes on underneath the infrastructure and how components interact with each other. This type of information matters more to solution architects than high-level buildings or components. 

The solution has a few bugs that need to be worked out. 

I have been using the solution for three years. 

The stability has been good so far but we do not have much volume. We handle diverse implementations that include five to ten bots. We do not yet have the load to fully rate performance. 

The solution is a good platform for scalability and accommodates multiple nodes. 

Technical support has been pretty good and we have a direct contact who is very responsive. It sometimes takes a day or two to make contact, so technical support is rated a nine out of ten because there is room for improvement. 

The user community is helpful and it is easy to find answers or at least a direction for solving issues. 

Our team utilizes the Academy for certifications and finds it useful because it provides high-level information about features. 

Positive

We did not use another solution. 

The setup is cumbersome for on-premises because documentation is outdated or instructions are not clear so we have to get clarity from support. 

The setup for SaaS is easy because you can log in and start using it immediately. 

We implement the solution in-house using a hybrid model. Some federal government offices are very particular about exposed data so we use on-premises for them. Others are more open so we prefer to use the SaaS platform. 

We also work with many business groups to promote RPA and set up their infrastructure environments in the solution. 

The solution's ROI is that it saves time, eliminates errors, and reduces repetition. Tasks that used to take days are now completed within seconds or hours. 

The solution is more expensive than Power Platform which offers many connectors to third parties. 

For example, an unattended bot costs $50 per month on Power Platform so it makes sense for developers who work on the Microsoft Platform. 

The solution can run $10,000 per year. 

Prior to using the solution, we looked at Automation Anywhere but did not enjoy developing with it.

Many other products such as ServiceNow, Pega, or SAP have RPA but use their own domains. They also require many blocks of code to automate. 

We will be looking at Power Platform's next iteration because we are not sure about the future of the solution's partnership with Microsoft. 

When implementing the solution, go small first. Do not jump directly to the most complex case for automation or you will get lost and think the solution is ineffective. 

Start by building small workflows, realizing the gains, and slowly increasing performance. 

I rate the solution an eight out of ten. 

We use this solution for voice processing, user onboarding, offboarding, marketing, email consolidation, text form generation, text form ingestion, AP, and AR.

We are using UiPath's AI functionality although we have not been able to do much complex configuration. Theoretically, it works but as soon as we start adding different invoices, it's a very cumbersome, long, and human-centric process. Our company is planning to scale our automation efforts.

This solution is easy to use for the end user. The Academy courses make this possible as well as the community forums. I am a senior manager and my role is building the center of excellence. I learned how to write code on UiPath using the Academy and learned from my peers in community forums. 

This has been the biggest benefit. With other vendors, you had to pay thousands of dollars to learn how to use their solutions. With UiPath, you can learn on your own and expand your knowledge.

The task capture and task binding features have been most valuable. These features make it easier for a team who are not that familiar with RPA to successfully use UiPath. They generate the PDD the way it's supposed to be and capture the right screenshot.

The stability of the bots could be improved. The bots could be expanded to have more objects already prebuilt. It would be useful if it was clear to the end user that there are objects already built. It should be easily available or there should be a very simple search for objects. Many users don't know that Marketplace exists or that it gives you free bots. 

I have been using this solution for eight years. 

This is a stable solution and we have not experienced any crashes. The challenge we have experienced is when developers do not document requirements correctly but we have had no issues with the software itself. 

This is a scalable solution. 

Customer support is provided mostly by a consulting firm. We usually raise a ticket and get an answer. We would like the technical support to be sharper and faster rather than going through the consulting firm as this can take more than a week. 

I would rate the support for this solution a six or seven out of ten. This score could be improved if we had a single point of contact. 

Neutral

Before UiPath, we used Blue Prism. We switched due to the ease of use of UiPath as I could learn how to use it myself and teach the team. This training is free and also offers free software. 

If you are new to UiPath, the initial setup is not that straightforward. It is easier now that I have been working with the solution for a few years. The most challenging part of the setup is getting information on how UiPath connects with other systems. Only 1% of the community actually knows this. 

For the setup, our infrastructure team followed the instructions sent by UiPath. At that time, there was no cloud functionality. UiPath could offer better communication around the overall implementation and where data is stored.  The instructions are very easy to follow but the security approvals cause a lot of blockers. 

We have experienced ROI in two ways. Within the first three to six months, whatever we invested came back to us in terms of time-saving and money-saving. We have also seen an increase in client satisfaction in the sense that we can look up client information using attended bots. 

This tool makes it easy to build a team that can manage it because of the availability of the academy and certifications for upskilling. The courses are set up to ensure the user fully understands what the certification is about before they are awarded it. 

It's easy to use and the dashboards give me easy access to insights. This is why I always recommend UiPath to others. Some organizations can waste millions of dollars trying to set up other solutions. 

I would rate UiPath a seven out of ten.

When I started at my company, they were building their RPA journey. I was the first person to help them do that. As no one in my company was aware of what RPA is, we needed to showcase and publicize what UiPath is and what RPA is.

I work for an insurance company and there are handwritten scripts that need to be scanned in, and this was the first use case that I had to work on. We used the OCR technology to scan handwritten documents and its capabilities are evolving day by day. When I initially started, it was not as robust as it is today. We had some challenges with the OCR technology, but today we are able to do it successfully with validations.

Right now, there are 24 automations of which 22 are in production and two are being built. These are all unattended bots. I also use this solution in a personal capacity to delete all the junk emails I receive as I usually get 20,000 junk emails a week. This saves me a lot of time. 

The UiPath's user community, in terms of the value that we gain by being part of it, is very helpful. If I'm stuck with coding, that is the place I go to get assistance. The ideas and the solutions that they provide are very helpful. There are a few people in the community who are very accurate and their solutions always work.

I have also made use of the academy. Currently, I'm taking the certification training and planning to get my certification done by the end of this year. It has taught me new ways of doing things including dynamic selectors. Previously, the bots used to break because of a selectors issue, but the dynamic selectors solved this. 

We have an internal process that is manual and takes three days. The first day involves pulling in the data, the second day involves validation and the third day involves delivering it to the relevant system. We automated this process using UiPath.

The errors have been minimized. Whenever something goes wrong, we immediately get an Outlook notification. This is when our business customers get to know that there's something wrong with the input data that they're getting. They can directly deal with the input information data team and get that information corrected and this usually happens within three hours. 

The OCR technology within this solution has been most valuable. We are able to scan handwritten documents and scrape their contents to be captured within the system. 

When I first started using this solution, the OCR technology was not that good, but it has since improved. Most of the handwritten documents are easily read by the OCR technology. 

I have been using this solution for three years. 

The stability does depend upon the applications we are using but overall the stability is good. 

This is definitely a scalable solution. 

The first time we had issues was during the setup and we haven't needed to contact the support team since then. Their support is really good and the solutions that they provided really worked from our side. They provided step-by-step instructions that really helped us a lot and saved a lot of time. Our initial estimate to get that UiPath deployment was two and a half weeks, but we finished that in three days. This was made possible by the support and the instructions received from the support team. 

I would rate the support for this solution an eight out of ten. 

Positive

I was the one who did the deployment. During the deployment, we had some challenges but received assistance from UiPath support. Even though we had some hiccups in the initial days, we were able to still overcome those with the help of UiPath support. The deployment took two to three days for an on-premises installation. 

Our business has been highly satisfied with the RPA solutions that we are providing thanks to UiPath.

The pricing for this solution is reasonable. 

We evaluated Blue Prism but felt UiPath is easier to use and offers better performance.

I would rate this solution an eight out of ten. I would rate it a ten out of ten if this solution worked better with our other applications. 

I would definitely advise others to consider UiPath because it is easy to learn how to use. A lot of documentation is available and accessible to facilitate learning including YouTube videos. 

When I was evaluating Blue Prism versus UiPath, the training materials were not the same for Blue Prism. Coding using UiPath is really easy and is mostly drag and drop.