UiPath Platform Reviews

We're a consultancy and I am the strategic architect. I have implemented the product at 25 different client locations spanning multiple industries. Their RPA requirements range from pretty standard, bread-and-butter workflows that navigate an application and follow some business rules, to more sophisticated ones that are integrating Document Understanding and a little bit of chatbot.

I have deployed it on multiple application stacks, including out-of-the-box SAP, Oracle, Microsoft, and some specialty, third-party products like DNA, Encompass, LendingQB, and others.

We have helped companies reshape their resources. That's a part of the benefits. They want to put automation in place because they want to change their headcount and not have to do those rote, mundane business processes.

We have been able to show enhancements in resourcing. A very good example is that we built a process for a client who had to spend three or four days a month doing a really lousy process involving 3,000 payment transactions, every month. The robot is able to execute that workflow in a half day, so we freed up two and a half to three and a half days where he does not have to do it. To him, this was a huge lifesaver.

It has also reduced human error, for sure. That's a positive selling point. When we build workflows for our customers we include business reports and audit logs. We typically add a status flag for a record so that every record that is transacted has traceability through the audit log. We also have a status report, and that shows how many records the workflow executed, how many were successful, and how many failed. We see a range where between 65 and 90 percent of the records go straight through. That means all the business rules were met and the process was completed for those records. That shows that they're identifying a much smaller subset of errors and that they can rely on the robot to successfully complete the end-to-end transaction. And whatever is leftover requires human touch.

That changes the dynamic in operations. They don't have to concentrate on every single record, but only somewhere between 10 and 35 percent of all records may have to be handled manually. It shows them which ones had errors, the ones that did not meet the business rules, and they know which ones to concentrate on. That's a feedback loop that helps them decide if they need to add a business rule or change a business rule to get to a higher percentage of throughput.

In terms of employee time, I have documented situations where clients might have had 10 people working on half a dozen business processes. We've implemented IPA—intelligent process automation—and then they only need three or four people, so they can redeploy those other folks to other places. It saves them money because they don't have the FTE costs they had before for those processes.

From a development point of view, the Studio tool as the basis of componentized architecture has been a really critical part. You get out-of-the-box, componentized architecture to jumpstart or accelerate development and that's a very key feature. 

When talking about deployment, you have a very robust infrastructure to manage your automations, the robots, and how they can be configured, deployed, executed, monitored, and maintained. 

When it comes to process discovery, it has excellent front-end tools and capabilities vis-à-vis Task Capture and Automation Hub. 

And at the back end, the notion of botting sites to monitor and manage your robotic infrastructure and reporting on it is pretty great. These are all pretty good tools.

The ease of use is because of the UI's capabilities. The fact that it has a .NET Framework, from a developer's point of view, makes it a very easy product to jumpstart into. But what is key is the ability to do really fine development activities. You really can get to a nuanced level of development for complicated and robust workflows. The tools are definitely well constructed to allow you that kind of flexibility. 

A really good example would be if you are doing something with OCR to read a PDF. You can vary the OCR engines and test them out to determine which OCR engine will give you the best results. That's pretty good because you do get into situations where one engine may work better than another.

We can also implement end-to-end automation and that is critically important. We always strive for what I call "straight-through" processing, where we're trying to handle all the use cases based on business rules. We're not always successful, but that's not a bad thing. If we can take 60 percent of your processes and automate them with straight-through processing, where everything works, your exceptions are a much smaller work set. That has had a significant impact on clients. For one of my clients, where we have worked very hard, they have better than 90 percent "throughput," meaning that 90 percent of their transactions go completely through the automated workflows. The client has been incredibly pleased with that.

We also use the UiPath Academy all the time, in two ways. Internally, we avail ourselves of all the courses. It's especially important to understand new updates and releases. It's a great place to go to understand what those new features are. That is of real value. 

But the Academy is also a good starting point when I want my engineers to be certified. They can jumpstart that process by going to the Academy and making sure they know how the product works. They follow through on that program and complete the training. Once they finish that, we try to get a project or two under their belts, and then have them take the certification exams.

One of the chief problems in all of our implementations is "application sensitivity." If an automation involves a webpage or Outlook, every item on that screen—the menu bar, the actual document, an attachment, a field—has a selector so that workflow can work correctly. UiPath does a very good job, whether for legacy systems or newer systems, of using selectors so that you can build applications that have discrete functionality. 

But what happens when a selector breaks? That means that something has changed in the application. This is especially true with SaaS or third-party applications. They make one change to a field and the selector breaks and that means it has to be touched and fixed. 

UiPath could do a better job of enveloping selectors to make them less fragile. There are techniques that can be used to achieve that, even without a system-related improvement, but they are not out-of-the-box. That is the one area that is the biggest pain point. It happens all the time.

They should reduce selector sensitivity and improve remediation when one does break. 

I don't know how they would do it, but if the change that caused the break were a relatively minor thing, they should somehow have it automatically recalibrated. I'm sure it's a tough problem, but clients complain to me about that all the time. I have to explain to them, "Well, the application changed." They'll say, "Well, we're looking at it, we don't see anything." It's often true that you can't see it, but the selector underneath broke and that means something was done but, visually, an end user would not see it if it was a minor change. So I'd like UiPath to find a way to "desensitize" selectors.

I have been using UiPath for four years.

It is very stable. There are no questions about that.

There are absolutely no issues with scalability. We're using this with multiple clients.

The new robot polling is very helpful. We are using it effectively for clients and that technical capability is a great enhancement. The modern folder profile gets us there as well. 

We're very pleased with the cloud-enabled product sets. I push that with as many clients as I can because it's the easiest to implement. On the cloud side, there were issues at one point with their licensing management, but that has finally been smoothed out and that makes life easier. If you want to add another product, as long as it gets licensed, boom, it's there. I don't have to think about it. Overall, the scalability is great.

The environments that we work in are client-driven, but they can have multiple locations and geographies. We have a couple of clients where the implementation is in the US but it is supporting Europe. And we now have a client that needs to be supported in South America. We are cloud-enabled for them and the product works great. And while it has nothing to do with UiPath, there are some latency issues over the network, so we may have to rethink how we deploy in different hemispheres. But we know that UiPath tech can support that.

We will lean on their technical support when we have exhausted our capabilities. Most of our issues have been in the Document Understanding sphere, especially in custom model development, although sometimes there have been issues with it in out-of-the-box systems. For all of my IPA projects that include Document Understanding, I try to convince the customer to buy Premium Support, because regular support could take two to three days to finally get to the right answer. With Premium Support, I'll get it in a day or a day and a half, and that can make a big difference.

I rate their support at seven out of 10 because the initial triaging takes the longest time, and that's one of the greatest concerns for me. If you have regular support, as part of the triage process they will tell you to look at frequently asked questions, but of course, we've already done that. Overall, the FAQs are one of the weak points in the fabric of available resources. We're putting in a support ticket because we haven't found what we need. That level of support is very generic and you really have to knock hard on their door hard and say, "We've done that already. We haven't found our answer. We need to talk to an engineer." Level-one support is usually too junior, but when we get to the next level, we finally start to get better answers. Level two is good, but level one and that triaging can be painful.

We rely on the partner network, and UiPath has been an excellent partner. We do use the community as a reference point, but we don't get a lot of value from using the FAQs.

On the flip side, I have used the Community editions of all the products. That's a big plus, especially when a client doesn't want to put any money into it upfront because they're very nervous. We use the Community edition to prove the point. In that respect, the Community edition and the forums do become helpful.

Neutral

I started with Automation Anywhere in a previous job. I like both products. Both it and UiPath are excellent. Going with UiPath really had nothing to do with a problem with Automation Anywhere. When I came to my current company, they had already decided to go with UiPath. They had done a few projects with UiPath and that set the tone going forward.

As a consultant in a global practice, I do have a couple of Automation Anywhere projects going on. I also have a project that is using Power Automate. 

Our preferred IPA solution is UiPath, but clients drive that decision. I had one client who said, out of the gate, "No. We're using Automation Anywhere. No questions asked." And I said, "Alright. It's a good product." 

But as a company, we lean toward UiPath as a starting point and they've been an excellent partner, and I say that wholeheartedly.

Deploying the solution is straightforward. It involves a low level of complexity and less effort.

I have a separate DevOps team that actually does the build-out of the environment. They're separate from the developer team. DevOps does the implementation. They'll talk to the client's IT department directly and work on all the details of setting up the infrastructure and they'll get it ready for us. Then the developers take over.

We do lean on UiPath support in some niche issues areas, but for the most part, my engineers are pretty well qualified.

In terms of the solution's AI functionality, such as Document Understanding and chatbots, we no longer advertise ourselves as doing RPA. We advertise ourselves as an IPA shop—intelligent process automation. The focal point of that is Document Understanding and the DRUID AI Chatbot capabilities. We're getting an awful lot of Document Understanding projects and we use our sandbox to pump our clients' data into the Document Understanding frameworks and intelligent form factors to prove that the solution works. We really want to go for the bigger ticket items that require Document Understanding.

When dealing with Document Understanding, we are introducing a new capability to the client. We train them on how to use the tool. That is a definite change in the client's skill sets and it does pay for itself in the long run. There is a delicate balance. The investment cost is always the tricky part, but once clients start seeing their data coming through automatically, the light bulb comes on.

Since UiPath became a publicly traded company, the flexibility and variability on pricing have really gone down a lot. It's tougher to get a better deal out of them. I'm not saying it can't happen, but as a publicly traded company, they're not the same company that they were when they were private and first growing. It's understandable. They have stockholders to answer to.

The top vendors are

1. UiPath
2. Automation Anywhere
3. Blue Prism (which we don't do a lot of work in)
4. Power Automate, only because it's Microsoft.

I encourage people to look at the review and evaluation sites to help them start getting an idea of what is available. Then I say, "Here is some actual work we've done with UiPath. This is our actual experience. Check the marketplace data that's out there," because there's a lot of information they can avail themselves of. That way, they can be satisfied that what our company is recommending is valid.

I may point out some of the key questions for them to look into. If they're trying to scale, what are the business problems they're trying to solve? If they're thinking about a Document Understanding requirement, they should compare what's going out there with other intelligent document processing capabilities and take it from there.

As a partner, what has been helpful is that UiPath offers a not-for-resale (NFR) license. These are fully loaded licenses and ours is cloud-enabled. We're using them for PoCs very effectively. There is a lot of great value in them. I have a couple of projects now where we've asked clients to send us their sample data, their documents. We have our sandbox ready and I have one or two developers knock that process out with a turnaround of one or two days. We can bring it back to the client and say, "Here's your data and this is what we were able to do with it." That is very effective.

I really appreciate the way the product has been architected. It's a robust product set. We have built custom models with the UiPath toolset. We've had several use cases where we had to do so because there was no out-of-the-box solution, and the tools are great.

The AI functionality has enabled us to automate more processes overall. They are the more difficult projects to do because Document Understanding is not a pure, out-of-the-box solution. There is work involved in it but we've been successful at it. Once we get the models well-trained, the client starts to really see real value. They're seeing the straight-through processing that they're trying to achieve.

The client I mentioned earlier, the one with the 90 percent "throughput," is an example. That automation is the result of custom models. We worked hard on that and we were very successful. The client has been very happy.

Overall, the way I would rate UiPath depends on the support level I have to use. If it's Standard Support, it's a five or six out of 10. If I have Premium Support, it's a seven or eight.

We have a team with a set of developers, business analysts, and managers who are constantly looking at processes within our organization that we can automate to ease the burden of our employees. Our use cases align with departments like finance, inventory management, and HR. They include all the corporate level and core processes within our organization. Most of the automations are unattended.

A simple example would be that we have sales reps who get orders from customers. Those reps have to use some of our internal systems including our ERP system which is SAP. They use the systems to create orders and generate sales order numbers, invoices, et cetera. I have worked on these processes wherein we automate all those steps for them so that they don't have to go through the basic steps and do the same things for different orders.

We have had some of our bots running thousands of transactions per day, saving between five and ten full-time employees' hours, which is huge. And that is just one process. We have over 80 bot licenses and over 100 processes that we have automated, so it's pretty significant.

And while we haven't used it to pull patient information into a dashboard, we have pulled that information together for other purposes. That way, sensitive data is very secure when it comes to processing customer orders and the like. It's made things faster. Before, accessing it could cause errors or slow down the daily functionality. With the help of UiPath, being able to pull it easily into a single view means we are not misreading information or misunderstanding it.

Our company deals with hospitals and provides them with necessary supplies in their continuum of care. Although we don't deal directly with patients, automation has improved the efficiency of delivering that care. It's done at a much faster rate, rather than slowing it down.

We have also used UiPath's artificial intelligence and machine learning and these capabilities have made things better. These are not things I experienced using Automation Anywhere when I was a developer myself. AI and ML were never on our radar when we dealt with business processes. But now, they're opening up more doors, giving us more intelligent automation. Without them, it would probably be a little more difficult to tackle a problem. They have made things easier.

It's very easy to adapt to and it's very user-friendly and robust at the same time. You don't need to have a lot of technical knowledge to use UiPath. Overall, it's a very good tool for tackling simple and very complicated business processes.

Also, UiPath is easily integrable with other systems. When we are modeling our business processes, we use Appian as a business process modeling tool and it integrates very easily with UiPath. That's a bonus for us because we're dealing with very sensitive data. UiPath is definitely easy to use with a lot of systems.

I have been using UiPath since April of this year, which makes it about six months. Before that, I was with Automation Anywhere as a developer. Now, I'm a business analyst using UiPath.

With the latest upgrade of Orchestrator, about a month ago, sometimes, when we are running our bots, the server crashes and the bot has to stop. There is a certain time limit to it. About two or three hours after it runs, it closes down and the bot stops and you have to rerun. There is some sort of a timeout issue.

It's something that we are still figuring out with the support team from UiPath. We don't know if it's something internal to our systems or if it has something to do with the upgrade. We have been in that loop for quite a while and have yet to receive a resolution.

From my team's perspective, and from talking to a few others here at the UiPath event, the area that probably could be improved is the support system from UiPath. When we have technical issues and we reach out, sometimes the support is very delayed when a resolution, or a conversation, is really needed. Otherwise, everyone is happy with the tool.

Neutral

Our company is a manufacturer and distributor of medical supplies and products. Our automation journey started with Ashling Partners as our consulting firm. They helped us to analyze our business processes and come up with some automation ideas and, after a few months, we got UiPath.

The number of full-time employee hours spent on mundane tasks has been greatly reduced, which has resulted in great savings for our company.

The other definite benefit is no more errors, which is especially important in the healthcare field. UiPath has greatly increased the speed at which we deliver our products.

For example, we have an inventory management division and we often have branch realignments happening. They would take a week to deal with the branch realignments and handle all the inventory. Now, with a process we created for them, it takes a day or two for a bot to do it for them. It's saving them time.

We have had feedback from higher-level management where they say, "We don't have to worry about these manual tasks now. All we have to do is shoot you an email that says we have a branch realignment coming up and ask you to please run the bot for us." They give us the file and then it's done in a day or two. It's easing their workload and they are able to focus on other things. Before, it was a really painstaking process for them. Weeks of effort have been reduced to days and hours. That's a big win.

For me, as a business analyst, the biggest difference between Automation Anywhere and UiPath is that UiPath gives me the ability to capture every step. Previously the way I would do it was to sit down with the business user and take notes such as, "Okay, he's clicking into this screen, going to this system," or I would have to record the process. But now it's very simple because I can turn on the recorder and have all the steps documented so I can refer back to them. I can then give that to my developer who can then use it as a benchmark when he's building his process.

The ability to get into the finest of details with UiPath is very helpful. You don't have to worry about those manual methods and can focus on the bigger things. These are some of the advantages of UiPath.

Also, the scalability across the systems that Automation Anywhere is compatible with is limited versus that of UiPath. With UiPath you can connect to different backend sources without restrictions. In the processes that I have worked on with UiPath, there hasn't been a huge complexity if I have to do something with APIs or with databases. Whereas, in Automation Anywhere, it was a little harder. It wasn't very flexible with all the different systems.

I recommend trying out the Community Edition where you can start doing some pilot projects and test its abilities. Then you can pitch it to your organization if you have not yet done any automation.

The UiPath Academy is a great place. That's where I went first, six months ago, when I wanted to know what UiPath path is and how it is different from other tools. I took courses that helped me to understand it better. The Academy is a very good website. The course was very user-friendly. It has a wide variety of subjects, so it's not just the regular certifications that you pick up. Rather, it has specific topics. As a business analyst, there are a lot of courses for me. I need not look at courses for a developer. The diversity of the courses that you can choose from is really nice. There are courses for any role that you are into as part of an automation journey. You don't have to worry about not knowing where to start. They give you a good head start. It's definitely possible to learn this tool and it's rewarding.

I was just talking to someone who said he's from the oil and manufacturing industry and they are also implementing UiPath and automations. Aside from our company, which is in healthcare, it seems that the solution is applied in pretty diverse areas, across every other industry. There are a lot of applications of the solution and a lot of success stories. It's really nice to hear those. They help us realize that we still have a lot more to extract when it comes to the benefits of UiPath.

My use cases are as a QA engineer. I mainly test automations that have already been built. I'm not part of the development side. We started small and some of the business processes we have used it for include onboarding, document processing, and payer processing. Our company is involved with healthcare and we're trying to grow the help we can give our healthcare workers.

We've gone through a lot of leadership and backend changes recently. UiPath has enabled us to provide quick turnarounds, as opposed to having to do full-stack development to do end-to-end automation. It's given us quick ROI with quick wins.

In terms of using automation for a good cause, we are primarily a primary-care-physician company. We are helping less fortunate elderly people. We provide a lot of insurance benefits, so our work is mainly helping healthcare to be less expensive. Automation is allowing us to go through hyper-growth. It gives us the opportunity to get more seniors into our centers and have that affordable, great health service that we provide.

So far, we've only focused on UiPath Studio and the Orchestrator piece. It's been great and we are looking to expand it to the digital assistant platform soon.

The UiPath community has been great. There are a lot of great mentorships, a lot of forums, and a lot of people who are very interested in growing the community. It's been very nice to work with them. Anybody who is in UiPath has been an amazing partner for us.

We have also used UiPath's Academy courses and we have two members who are now UiPath Certified. It's a very easy training course to follow. It's low code and comes with a lot of resources and a lot of forum assistance. It enables people to learn without feeling the pressure of having to figure it out on their own.

My company has been involved with UiPath for over three years. I switched to the team that is using it about a year and a half ago.

As the platform grows, it's becoming a one-stop solution, but it also becomes difficult to integrate with your pre-existing IT solutions. It kind of lives in its own little bubble. Within that bubble, it has been self-sufficient and very reliable. We don't have issues with the bubble. It's a matter of integrating it with the rest of what we already use and are accustomed to.

We have it on-premises, but we know that we can grow our servers, and the Orchestrator has been amazing. So scalability is not an issue for us yet. But if we get into more hyper-growth, we might have to move onto the cloud. We've seen a lot of support for that, so I don't think there's going to be a concern.

I haven't had to reach out to their technical support or work with them. But during the research that I needed to do, looking at the forums was great. The website, the documentation, and the forums have been super easy to use.

Positive

We already have positive ROI. We're in hyper-growth and management wants to see hyper-growth ROI as well. It's meeting that expectation now.

We mainly look at how many hours it takes to do a manual process, and how many transactions there are in that process. If it's something that is going to require us to continually hire people to do it, so that we can keep growing, it becomes one of our main targets for automation.

An area for improvement comes down to licensing. We need to sell UiPath to our company first and the biggest hurdle is: How do we convince the company that this is going to add more value? We see a lot of potential for adding more technology to what we do, but it comes with the price of adding new licenses and seeing if that's going to add value to the company.

If we could have more of a trial period, since we're already licensed with Studio, and go through a trial period for key applications to see if they can benefit us, that would be helpful.

The pricing is more of a topic for our C-level and there is a little bit of pushback on the pricing. I think the pricing is fair, based on the ROI that we have already provided with some quick wins. But when it comes to moving into the other applications, that's where there is some pushback. That's where the concern comes in.

Definitely look at it, not just as a tool but as a change to your company. Your company has to be willing to adopt automation and not just for solving one problem. It needs to be, "We want to fix business solutions overall."

It's a 10 out of 10 because of how easy it is to adapt and grow into it. The challenge is due to the fact that I am at a low level in the QA world. Pitching it to the C-level has been the only kind of pushback I've had. But personally, my own experience working with the application is that it has been one of my favorite technologies to work with so far.

Our client wants to reduce their manual work, so they feel an automated solution would work better. The company has one staff member who is well-versed in automation, but they wanted us to suggest more solutions. We decided we should stick with UiPath since they are familiar with it. It's a local community bank with many feeds at the end of each business day. They have about 50 agents handling those feeds.

The client caters to poor people in the community who tend not to trust banks. The community bank sends agents into the fields and shops. They show them a card and suggest that they save a certain amount of money each day. They collect it and take it in a book. They then have to bring the book back together with the money. They're helping the poorest of the poor to save money. Based on what they've saved, they can get a loan. 

The bank encourages customers to save, so they collect daily. They were bringing this data back to the office and entering it by hand. We showed them that UiPath could do all that for them.

We prefer a cloud-based solution because we are a digital-transformation company. However, the client wanted to keep everything on-premises, so we needed to show the benefits of migrating to the cloud. In Africa, power is a problem. Energy costs a lot, and power outages can disappoint customers. In the end, we won them over by showing them the advantages of the cloud, so UiPath is deployed on the cloud. It's highly available, and they want their data to be accessible all the time.

We have about 30 UiPath users, most of whom are IT Administrators. We use the generic term IT Administrators. The company is structured so anyone can be deployed anywhere at any time. We use UiPath extensively in the particular scenario that necessitated our initial use. If we get more clients seeking to reduce repetitive tasks, I believe we will continue to expand our usage. 

With UiPath, we could automate many of our client's data entry tasks, making the process easier and more efficient. I would estimate it helped us to eliminate about 80 percent of repetitive tasks. The Automation Cloud helped us reduce costs and ensured the solution was always available. In the event of downtime or disaster, everything can still be recovered from the cloud.

We would recommend cloud solutions from Azure, AWS, etc. Using UiPath made us see that we should not just rely on cloud-native tools alone; we should look outside the box. Because of our experience with UiPath, we are more open to tools that will help the client work more efficiently. This made the client's life easy because it enabled them to reduce hiring costs and become more efficient.

UiPath handles all the infrastructure, eliminating the maintenance burden because we don't have clients constantly calling us about technical problems. UiPath helped us achieve our objectives faster than we would've normally. The project was supposed to be delivered in 10 months. However, because we eliminated repetitive tasks, we delivered the project in about six months, saving time and costs. UiPath Automation Cloud also reduced the total cost of ownership from infrastructure, maintenance, and updates.

Automation Cloud helped us handle as many customers as possible because the vendor takes care of the maintenance and everything. We can spend more time focusing on the work we're supposed to do to handle as many customers as possible. UiPath provides a preconfigured solution, which offers more value to our clients because we do not need to configure anything. 

It reduced our team's workload by enabling end-users to create their apps. We can easily walk them through the process over a Zoom call. Instead of throwing the whole backload at us, we can give them instructions over Zoom in an hour or two, and they can pick it up from there. It has dramatically reduced the stress on the IT department.

We've used the UiPath Academy courses. Sometimes, a client will call you, "Your company recommended this to us, and now we're having problems." They expect us to know everything, so we need to get information from the academy. The most significant benefit of UiPath Academy is that I don't look like an idiot in front of my boss and the customers. It makes me much smarter and more authoritative.

The UiPath community is also a valuable resource. When I have an urgent question, I post it on the community forum, and someone who has had a similar problem will respond quickly. I don't need to spend time researching. Product support is better with the UiPath community. 

UiPath reduced the costs of digital transformation. Digital transformation would always involve some costs, whether you like it or not, but when you look at it holistically, it's still cheaper than doing things the other way around. It also reduced the cost of automated operations by an estimated 65 percent and overall costs by about 45 percent.

The solution dramatically reduced human error. No one on my team or my boss would ever want to return to when we weren't using these solutions. We've discovered that it saves money on hiring costs and reduces many problems. It has freed up employee time. We delivered a 10-month project in six months. A technician gets assigned to a client for a specific number of months. If you finish earlier, you can spend time on another fun project you want to take on in the company.

It had a positive impact on employee morale. We were excited because we had four extra months. My colleague began attending an online school that his work usually would not give him time to focus on. He used that time to finish his master's degree, so he's happy. 

I like the fact that UiPath makes everything fast, and you don't need to employ as many people to do all the dirty work. All of our clients only used UiPath. I've never tested Automation Anywhere, but UiPath is excellent. They are doing a lot to stay ahead of the competition. I feel that if they continue doing what they're doing, the competitors would always have a lot of work to do because they will always be on top of the league. It helps with end-to-end automation. We discovered that we don't want to do tasks manually, so automating the entire workflow helped to achieve that.

The attended automation feature has been helpful in my experience because my company works on other companies' projects and solves their problems. If I'm assigned to a particular company, and I feel that this would be the easiest way to get the work done, I'll use any of the automation possibilities that we have.

The AI functionality makes life easier for everyone because it helps us deal with complex processes. We use machine-learning models for the most difficult problems. At the end of the day, the solution understood the problems because we had already created models. It understood what the problems were and could follow through to solve them.

What I'd like to see is more tutorial videos on YouTube. Maybe they could have a YouTube channel, and the community could empower more content creators to make how-to videos. When clients call us with issues, we wouldn't have to explain. 

If a client using Azure has an issue, we assign an engineer. Let's say you still have a problem after the engineer has consulted with you and referred you to the official documentation. It would be helpful if there were a content creator on YouTube to explain the problem in an accessible way.

I began using UiPath a little over a year ago. I work at a consulting company, and one of our clients uses UiPath. They needed advice about how to undergo a transformation. 

UiPath is stable.

UiPath is super scalable. We are a company that always likes to think outside the box. We invest in research and development to stay ahead of the market and our competitors.

I rate UiPath support eight out of ten.

Positive

In the beginning, we had some issues. We found it complex initially, but it became simpler over time. The deployment didn't take much time. It was less than a week. There was a learning curve, so that's why it took us so long. Maybe it would only take a day if we knew what we do now.

No matter how much you complain about the price of a SaaS product, it's still cheaper than building your own data center and other infrastructure. That's my perspective as someone who works for a company that does digital transformation. The price is cheaper than building and deploying your own solutions. 

I rate UiPath 10 out of 10. I recommend trying it for a month. We tried it, and now we are hooked and still use it. I don't think anyone on my team or my boss wants to switch solutions anytime soon.

We provide RPA solutions to different companies in FinTech, finance, and other fields. We are mainly working on their recently launched product called UiPath Apps, and I'm designing apps with UiPath Apps.

I'm not from an IT background, but I'm still able to do development by using UiPath because of their minimum coding approach. They have a drag-and-drop facility. You just need to create the logic. You just need to imagine the data workflow, and then without using any code, you just create a workflow in UiPath Studio, and it'll start working.

It has been helpful in automating repetitive tasks and invoice processing. We are getting very good results, and we are continuously improving the processes in our office.

We are able to remove all repetitive tasks. We are using RPA for HR, salary generation, interview process, appointment, etc. We are using RPA everywhere. We are in the top five just because of RPA. It's very important for us.

UiPath Apps has increased the number of automations we create while reducing the time it takes to create them. We have saved approximately 30 minutes because with the use of UiPath Apps, we are not going to open any browser, and we are directly launching our processes by using UiPath App. There is no third-party integration. That's why the process is quite fast.

We have some automations that require collaboration between the robot and humans. The representative sitting in front of the system is now free for other work. The repetitive tasks are done by the robots. If there is any error in the workflow, the robot sends a message to a representative. The representative only needs to get involved when there is an issue, and the robot will start again. So, most of the time, our representatives are free for other work, and most of the work is done by the robot. It has reduced 50% to 60% of day-to-day office work. People have a lot more time to do other important tasks.

Our AI department with 20 to 25 members uses its AI functionality, which has enabled us to automate more processes. With the help of AI, we are able to do more complex automation. We are also able to process unstructured data.

It speeds up digital transformation and reduces the cost of digital transformation without requiring expensive or complex application upgrades, or IT application support. It's all included in the same price.

It has definitely reduced human error. We are now able to improvise our document understanding. We are also able to read handwriting with 90% to 95% accuracy. There is no intervention of humans in the onboarding process, and HR is now free for other work. The joining process, appointment letters, document verification, and other things are automated. Previously, just the document verification would take an hour for a single employee. They're now using their free time to upscale and broaden our company's business. They can take on extra work or projects during their office time.

It has been quite good in terms of employee satisfaction. We have a rating of 4.8 out of 5 in terms of employee satisfaction.

It has reduced the costs of our automation operations by 5% to 8%. It's not much because there are very few people involved in the HR department for the onboarding process.

It has saved costs. The organization is able to reduce the number of non-skilled people. That's quite impressive. They are saving a lot. They are hiring only skilled people. Previously, they needed four to five people for all the repetitive tasks, and now, a single person can do that work.

Their AI center is quite good. It provides a very efficient way to work.

UiPath Apps is a recently launched app by UiPath. It has lots of great features, such as direct integration of data in their UIs. It's very easy to display the required data, and the integration of the processes is also easy. It's easy to integrate the processes or workflows designed in the Studio with UiPath Apps. You don't need any coding or complex scripts behind this.

We are using the UiPath Academy. We are doing some on-premises training and online training to give the intro about RPA to our employees. UiPath Academy is completely free. The idea of role-based learning is very impressive and effective. If you are a developer, you just go and click on role-based learning. You will get all the data in a format required by a developer to learn and get to things.

The UiPath community is quite impressive. We get the answers within minutes or seconds. It depends upon how to post or publish on the committee forum. When I compare it to other industries, the UiPath community is categorized according to the technology. They have every category. For the UiPath App part, they only have the UiPath App experts. Similarly, in the Studio part, they have only studio experts. The UiPath people are already available in the forum. If you didn't get your answer, you will get the answer from the company itself.

I have been working on UiPath Apps for the last six months, and there are a few things to improve. The tables are not working properly. There are issues with the table display and the filter function in the tables. There is also an alignment issue. You can't edit the alignment of buttons.

There is also a lack of tutorials. They have a lot more functions, but there aren't enough tutorials to know how to use all the functions. They have free training in UiPath Academy, which is good, but the way of training is not impressive. They're using the textual format. They are providing lots of documents to read. It would be more effective if they were in video format. It takes more time to read and understand the content in text format.

It has been four years. 

It's completely scalable. We have approximately 150 users. We are mainly a UiPath organization, and it's being used daily. Our company started in 2017 or 2018, and we are only providing the RPA solution. In the last five years, we are one of the growing industries in India. We are in the top five companies in India in RPA.

I would rate them a 10 out of 10. Even their software developers are ready to take the questions. Many times, I've also talked to the developers from UiPath about our doubts and problems.

Positive

I have worked with Automation Anywhere. I switched because of the ease and less complexity of UiPath. It's easy to use and easy to install.

I have also tried Blue Prism. Blue Prism is more complex. It's even more complex than Automation Anywhere.

It's simple. It's a one-click installation. It takes a few minutes or even seconds.

It can be deployed by a single employee. The solution architect can deploy it.

Before searching anywhere else, just go for the UiPath Academy training. You will get all the things there. After finishing the training, you can switch to YouTube and other resources. The UiPath Academy is sufficient to teach you about any launched product.

I would rate UiPath a 10 out of 10.

Our company is in the dairy industry and uses the solution for automating 25 processes. 

We started with financial items such as utility invoices, vendor invoices, accounts payable, and accounts receivable. 

We are also simplifying the processes for creating recipes and food manufacturing. 

For example, we were able to use machine learning to read invoices for utilities at all of our factories and from 50 dairy vendors. All the invoices look different and AI is able to recognize where important data is located. The AI technology is amazing and we use it for three of our biggest processes. 

We estimate that the solution has saved us 10,000 hours per year. We only have three developers who are dedicated to the solution but have netted huge time savings. 

In total, since implementing the solution we have saved 19,000 hours across 25 processes. We are very happy with the results and will continue to expand. 

The solution's AI technology and machine learning models are huge for our company and the biggest contributor to saving time because we teach the model to read invoices. 

We are above a 97% success rate on all transactions. Our company is growing, but we are not increasing staff because robotics allow us to keep up with work flow.  

We use the solution to keep up with demand. Our staff is relieved and happy because robotics handles small but tedious items, allowing staff to free up their schedules and focus on more important things. We used to have to beg for projects but now staff ask us to help. 

The solution's OCR engine is lagging behind Power Automate a bit. 

It would be nice to have a knowledge base for C# that includes scenarios specific to the solution. 

I have been using the solution for one year. 

The solution is stable with no problems. 

The solution is scalable and depends on the speed of development. 

Technical support is good and has been able to solve issues any time I contact them. There might be a bit of back and forth with support emails, but all problems get resolved. 

The solution's community and forums are important and very helpful. I can reach out at any time to get answers. Everyone I have communicated with in the forums has been great. 

I rate technical support an eight out of ten. 

Positive

I was an intern on the company's data management team and was looking for ways to automate my own job out of curiosity.

I started with Power Automate and created a process to show my boss. He indicated that the company was already exploring AI and asked me to create the process again using the solution so I could compare the two. 

The solution was code based and more complicated than Power Automate so I took advanced and fundamentals courses on my own time. There is a learning curve because the solution uses DB strings and C#. But in a few months, I was building automations and ERFs on the citizen developer platform.

The advantage of Power Automate is its ease and simplicity but it is mostly meant for their Office software. 

The solution is more difficult to learn but is extensive and capable of more because it is able to interact with websites and UI elements themselves.

The solution was already in place when I joined the team. 

I do not know pricing but the solution uses a licensing model. We have three licenses to manage 25 processes. 

The solution is the only one our company has ever used.

The solution has been in place for five years and has expanded across seven different departments. Three licenses are in place to manage 25 processes.

The Academy's courses are used when onboarding new staff to ensure self-sufficiency with the solution.

There are many packages available that are extensive, including the community package. Look at the functionality because it is possible to automate any process that is repeatable. 

You can interact with any broker not just Excel or SQL. The options are wide open. 

I rate the solution a nine out of ten. 

I'm the lead robotics engineer in my organization, and we are involved in marketing and research for new technologies such as mobile phones and laptops. We are an organization with 219 employees and started using UiPath for laptop marketing and advertisement for our customers.

Our clients have different requirements and strategies, and we build software robots tailored to their needs. A customer can send an email with attached PPTs, Excel sheets, PDFs, and images, and the bot can extract all the data and express it in the required format. This is uploaded as an article onto our website, and on our platform, so the marketing, advertising, and technology solutions specs are taken care of without any human intervention or involvement. We designed 39 robots for the same number of clients.

Our second use case is for invoicing; customers share checks for payments with us via email, and we have bots to extract that data and input it into our SAP ERP system, which is fantastic. The RPA automates billing on the financial side of our organization. 

We use the solution across 17 locations with servers managed centrally from our main office, connected using the UiPath Orchestrator. We have 19 licenses but only use 17 currently. We don't have more than seven end users as this is purely a tool for internal use; our customers don't have access.

UiPath's OCR enables data processing of handwriting, which in turn allows us to automate elements of the billing process from incoming customer checks, which is a fantastic feature for us.

Document Understanding is an excellent feature; it's very easy to use and provides the required data in a structured format.

The solution has excellent integration with third-party tools. 

We use ServiceNow, which is connected to UiPath, and they have fantastic integration. Therefore, we have calculated our time savings to be approximately 91,000 hours in the current year. Automation is a critical time-saving solution for us. 

The UiPath Academy courses could be improved, there are many courses, and some are more useful than others. I would also like to see improvements in course categorization to make it easier for newcomers to learn the solution.

Customer support could also be improved; they are very knowledgeable and helpful but hard to reach, and there are delays in getting to them.

We encountered some difficulties on the OCR side, and I requested new features and capabilities to address these. This may be an oversight on my part, but I would say some aspects of the OCR data extraction process can be improved. OCR and screen scraping are the only data extraction methods which isn't good for redundancy. I want more options in this regard, so this is another area with room for improvement.

We have been using the solution for nearly three years. 

The solution is stable; we didn't have any downtime outside of updating our environment. 

The solution is very scalable, and many managed packages are available to make that easier, as well as the drag-and-drop functionality.

We plan to increase our usage and are in touch with the UiPath sales team to discuss purchasing new licenses. We have around 60 new customers and need to upscale the solution to accommodate them.

The customer support team's expertise is impressive; they're very expert. However, raising a ticket is complex, and there can be significant delays, which isn't ideal when waiting for a fix. There is no clear route to contact UiPath, and this information isn't shared with new customers. If you know how to get in contact with them, then they are very knowledgeable and quick to help, but establishing that contact is difficult.

There was one occasion when I submitted a ticket and discovered it had been sent to their sales department after a couple of days, but I required technical support. There have been a few issues like this, but once you contact them, the support is fantastic.

Positive

I previously used Automation Anywhere for over three years at a position in a manufacturing organization. When I came to my current job, it was my choice to go with UiPath, and I chose it because it's more affordable and has better integration with third-party solutions such as Service Now, Office 365, and Check. Another consideration is OCR, as Automation Anywhere can't extract data from handwriting to my knowledge. UiPath has excellent capabilities, is efficient, and is more user-friendly than Automation Anywhere.

The setup was somewhat complex, as it was a new product for us, and we didn't have a clear deployment plan. The challenges weren't on UiPath's side; they were on our side. We had to build some infrastructure to support our on-premises deployment, and UiPath provided helpful instruction to assist.

Overall, the deployment took approximately three weeks and involved nine staff in total; my director, myself as robotics lead, two consultants, a developer, two members of the infrastructure team, and two staff from UiPath's side.

They could be better at sharing the appropriate setup information with the customer, as it was difficult for us to follow the steps outlined in the provided documentation. We had to get help from the technical support team, who are experts; they did what took us over a week in two days. If a good course were available in the UiPath Academy, that could have saved us that time. I must say that the UiPath technical support team was a great help during the setup. They provided substantial practical information and were central to our planning and implementation strategy.

Every solution requires some maintenance. As our deployment is on-premises, upgrades to our environment necessitate some downtime, usually one and a half to two days. One day to integrate the UiPath guidelines on updating the solution, and another day to upgrade the environment.

Our OpEx and CapEx costs have been reduced by around $38,000. Before using an RPA solution, we had 17 employees responsible for data entry and uploading. Now, we have robots doing these tasks, resulting in considerable savings. I would say our ROI is significant.

We find the yearly licensing cost affordable, and the UiPath pricing team is very accommodating to us. They allowed us to pay in installments during the integration phase. The friendly pricing is one of the main reasons we chose the solution.

We purchase 17 to 19 licenses and typically use 14 of them. They offer free extras like attendant reports, the Action Center, and Document Understanding APIs. The pricing and licensing are exceptional.

I would rate this solution an eight out of ten. 

When using Document Understanding with PDFs, if the document is over 16 pages, then the UiPath API must be used, which is available from the orchestrator. The API is both important and easy to use.

Our HR department is looking to hire an additional 17 employees to assist in managing our customers. We receive substantial data every hour from our 30 customers, which require reports. 

I highly recommend researching the solution and contacting UiPath for support with a proof of concept before any implementation. Having a plan and an idea of how to build the infrastructure is essential. UiPath is one of the best solutions available, but I would advise customers to follow the steps very closely during implementation.

My company's major use case for UiPath is to create automations for web and desktop applications. For example, we use it to automatically download content from another page or PDF. It's creating automatic programs to help us download data from the website or application.

For our organization, it has made our work a lot easier. Before UiPath, the tasks that we are automating were done manually and they were very time-consuming. Things were inefficient and many errors and bugs popped up. With the automation that UiPath has provided, the time required for those tasks has dropped significantly. A task that required four or five hours is down to 15 or 20 minutes, with zero or a minimal number of errors. That is one of the major impacts that UiPath has had. It has improved our overall efficiency.

The time we have saved can be invested in other aspects of our business, like lead generation or preparing the website. UiPath automation has saved us a solid amount of time.

Within a week of deployment, we were able to see results.

Another feature is the ease of creating programs with UiPath. Other RPA solutions are not that easy to use. Any person who is a beginner using this platform can learn it very easily. The deployment time and implementation time are greatly reduced when it comes to training our employees on this software. We are able to do our work much more quickly and efficiently with UiPath.

One thing that I personally like very much is the drag-and-drop capability in UiPath. I don't have a coding background. One of the major selling points of the solution is that it requires very minimal coding to create a program. It's very easy to drag and drop to create the required fields from the tool. That is one of the key and interesting features. The entire user interface and user experience is enhanced because of low-code and no-code abilities.

Other similar software solutions that involve coding take a lot of time because once you start coding there are errors that pop up. With the drag-and-drop feature there is nothing like that. It's instant. When you drag and drop you can see an immediate preview of what the output will look like. Work that would take two to three hours is done in 10 to 15 minutes, so that much amount of time is saved when creating a workflow.

Another feature is the Activities menu. It's a type of log system in which I am able to check what activities have happened. It keeps me updated.

The things that I use in UiPath are very comfortable for me and I find it very useful. I'm pretty satisfied with the current feature list. I don't think anything else is required.

There are two editions of UiPath. One is the free Community version and the other is the paid Enterprise version. I have used both. The feature updates in the Enterprise version are very regular and the support is quite fast. That's not replicated in the Community version. They could bring both versions to an equal level so that people who are just starting, with limited staff and a minimal budget, can use the entire feature list of UiPath in the Community version. 

Apart from that, in terms of the features and the simplicity of the product, it's on par with all the other top solutions out there.

I've been using UiPath for 15 or 16 months.

They do monthly product updates and, after an update, the system doesn't lag or crash. It's pretty stable for the updates that they provide. 

Until now, I haven't faced any bug, software, or performance issue with UiPath. It has been a smooth ride and I hope it continues like that.

I believe it is a scalable solution.

In our organization, it is deployed across multiple departments. Different departments use UiPath for different purposes. In our department there are 12 end-users of UiPath, but I'm not sure how many users there are in the other departments.

I don't think, in the near future, we plan to increase the number of users because, for our bandwidth, these people are using it concurrently. But when our business grows beyond a particular limit, obviously, the number of users will increase, but that won't be for another six or seven months.

For the Enterprise solution, the technical support is a 10 out of 10, but for the Community edition it's a six out of 10. It's not that quick with the Community edition. They respond after 48 hours when you raise an inquiry, but with the Enterprise edition, it's instant.

Positive

We didn't use a different solution. We took a manual approach before.

I wasn't part of the deployment, but since it's mostly a cloud-based product, I don't think maintenance is required. All the updates are over the air.

We have definitely seen a return on investment by using UiPath. We have saved a lot of time with it and that has ultimately resulted in our employees focusing their time on other important aspects of growing the business.

The main reason we went ahead with UiPath was the pricing. As I mentioned, they have a free version as well as the paid version. And the pricing of the paid version was not that high. It's low- to mid-level pricing. They maintain the pricing to cater to small and medium-level companies.

Aside from the standard licensing fee, there was an additional training fee but that was optional only. UiPath has its Academy where we could attend courses on how to use the software, but if you want additional training, you have to pay extra. We did that and took some additional training on UiPath to feel confident.

I don't use the machine learning and AI capabilities in UiPath because they require a little bit of coding, which I'm not very familiar with.

But one thing that I have personally taken out of my experience with the solutions is that people with less coding knowledge or with no coding background should definitely consider using UiPath. It reduces a lot of the dependencies needed to produce automations. In the past, people like me who are not from a coding background, had to be dependent on others, and a lot of manual work was required. But with UiPath, I get to do it myself. I'm not depending on anyone else. That way, there is no time constraint for me. That is the major piece of advice that I would give to people without a coding background: You have complete control and can get things done in your own time. It is much more efficient and simple.

Try the Community version as soon as possible and get used to the entire workflow of the product and then make a decision. It is pretty easy to understand the entire workflow. Play around with it and you will fall in love with the package.

All the features are very good. It's a cool application to use and it's one of the best out there in the marketplace.