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Associate Consultant at Capgemini
Real User
Orchestrator saves us time by enabling us to create a bot once and connect it to many machines
Pros and Cons
  • "The most valuable features are some of the panels in UiPath Studio. For example, there is a debugging panel and a Designer panel. The debugging panel is useful because without it we could not solve any problems. The debugging panel provides functionality such as Step Into and Step Out, and we have highlight buttons. It helps us to analyze our code, what is wrong in a solution, and debug from the start to the end, to make the solution better. The Designer panel is where we create a workflow or step-by-step process, the place where a developer develops the code."
  • "One area for improvement is connected to the fact that it's completely based on Visual Basic .NET and C# languages. I would like to see some more basic activities that are particular to the VB.NET code, as well as activities based on LINQ queries because that is one of the fastest and most integrated languages. I would like to see pre-written activities so that we could simply drag and drop them into place and use them frequently."

What is our primary use case?

We mostly use UiPath in the healthcare and banking/finance sectors. Our use cases depend on the different sectors we use it for. A typical use case would be an Excel file with lakhs (hundreds of thousands) of records that we need to filter and apply some business rules to. We may have to check whether numbers are in integer or alphanumeric format so that they can be accepted by a particular application, or whether date data is formatted correctly.

We use it for end-to-end automation. We take all the input from users, regarding the full life cycle of a process, and use UiPath to create a business solution. An end-to-end project can include taking an Excel file and putting the data into a data table. Based on that, we create some business rules, check things with validations, and then create some templates. We upload the templates for different legacy applications so that they can be automated. A bot will run these scenarios in the backend, in either attended or unattended mode.

How has it helped my organization?

We may take student records and place those records into a particular template which we then upload to an application, whether a web application or a desktop application. If a human was involved in doing this, it would take days to filter the Excel and create a template based on a particular record. But by setting up some business rules through UiPath coding, it automatically applies those rules to create the template and upload it to the application. We can then send a notification to the user by email, because we have connectivity with Gmail, Outlook, and SMTP.

A human being can work eight hours or nine hours per day on average, but a robot can run 24/7. With automation, we can save time and money by continuously running things on the same machine without any errors. The accuracy can be 90 or even 100 percent, depending on the logic of the code. It also helps the communication between clients, users, and our organization, improving the partnership. It definitely reduces human error because it's automated and well-tested. It increases work volume because it's very fast. In terms of the amount of time it saves, for repetitive tasks it can save 90 percent of an employee's time. Employee satisfaction has definitely increased.

UiPath is also helping us to increase the number of tasks we can do. For example, if a human being is reading an Excel, doing some operations and validations within it, it will take hours or days to complete. But using a UiPath robot, we can simply create the set of necessary instructions in our code so that it will run within minutes or even seconds sometimes. It is very fast.

We use every component of UiPath, from Studio to Orchestrator. It's very helpful and it is very fast. Orchestrator is very beneficial because we only need to create a particular robot once and then we can simply connect it to machines. It definitely saves time because we only need to maintain the versions of a package and the code, and that can be done locally or via Studio. Because there is a chance code could be deleted on a local machine, the fact that Orchestrator is in the cloud means we can definitely retrieve it from there.

Orchestrator also helps save time because there are scenarios where we have multiple stages of input, where something depends on a value. As developers, we don't need to provide the particular input and again publish the same package. We just go to the cloud, check the process, check the assets, change the value, and it will automatically update. It's a robust solution. Like its name, Orchestrator really does help us orchestrate things.

Also, non-technical people, the users, can see what is happening in their jobs. They can check the status of particular scheduled jobs and see whether they are running or busy, and how many bots there are.

Attended robots are also helpful because sometimes we have a scenario where a user cannot share credentials because everything must be secure. In that type of situation, we need attended automation that can be run on a particular machine in front of the user. While it's running, they can do other work on the same machine. That kind of implementation enables us to automate while keeping things more secure. This is important to us because security is a main concern. It allows users to keep their information safe, rather than making it available on other machines. It's their intellectual property and we respect that.

What is most valuable?

The most valuable features are some of the panels in UiPath Studio. For example, there is a debugging panel and a Designer panel. The debugging panel is useful because without it we could not solve any problems. The debugging panel provides functionality such as Step Into and Step Out, and we have highlight buttons. It helps us to analyze our code, what is wrong in a solution, and debug from the start to the end, to make the solution better.

The Designer panel is where we create a workflow or step-by-step process, the place where a developer develops the code.

Within UiPath Automation Cloud, we are using Orchestrator in which we can

  • deploy the bots and maintain services
  • create attended and unattended robots for different versions of machines and manage which robot runs in a particular environment
  • use the queue to manually configure the times that bots repeatedly run. Using Orchestrator, we can simply schedule the target application. The queue also has a retry mechanism so that it will automatically take input, and we can specify the number of retries
  • store a user's ID and password credentials in the Orchestrator database
  • check the Orchestrator home page for what processes and jobs are running, and see any feedback on them, as well as the output
  • see the logs in Orchestrator.

What needs improvement?

They are currently working on most of the things I have thought about that need improvement, such as connectivity with other software and AI/ML capabilities.

But one area for improvement is connected to the fact that it's completely based on Visual Basic .NET and C#. I would like to see some more basic activities that are particular to the VB.NET code, as well as activities based on LINQ queries because that is one of the fastest and most integrated languages. I would like to see pre-written activities so that we could simply drag and drop them into place and use them frequently. It would be better to not have to go into the syntax for that particular language code. I would prefer if we could use activities from the Activities panel, and just provide the input and output, and they would work in the backend.

Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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For how long have I used the solution?

I have been using UiPath for the past two years. I have very good experience in this particular tool, as an RPA developer. I have created enterprise solutions and business solutions from end-to-end.

What do I think about the stability of the solution?

The solution is stable because it has been developed precisely and it's already optimized. It depends on the user's input and on the architecture and the environments. We have very good stability.

What do I think about the scalability of the solution?

UiPath is very scalable. It depends on the user's requirements and on the approach we follow. A modular approach makes it more scalable. For example, if we have different VMs, different accounts, or different licenses for the machines on which we are running, we can simply create one package and we can deploy it on the various machines, if we have the licenses for those robots. 

You can create one set of code or a package and run it anywhere, if it is suitable and the requirements are met. That's one reason the scalability is very good. 

We have a huge market and a huge environment. We can continuously run with a multi-bot architecture. If the code is developed that way, it will definitely increase the scalability.

UiPath is used by many users in our company. Their roles are varied. They could be in data analytics or they could just be doing some tedious task.

The business side is happy with the solution because it is decreasing tedious and repetitive tasks. They are happy with the time and money savings. As a result, they want to do other things via UiPath robots. They want to find other processes where the work can be done more productively.

How are customer service and support?

UiPath support enables us to manage issues by creating non-production and production tickets. We can discuss issues in calls and show them examples of the particular issue or activity under discussion. They provide us with support. Sometimes, when activities are not working, we can upgrade and downgrade the version of that particular activity. We can even send logs to them so that they can analyze and troubleshoot issues. It definitely helps.

Which solution did I use previously and why did I switch?

I have only used UiPath for RPA. I have read about tools like Blue Prism and Automation Anywhere,  but I cannot compare them. They all have their own advantages and disadvantages. I like UiPath because it's user-friendly and it has a very big community in the forums. We can learn from the community. And the UiPath Academy provides training, certification, and diplomas so that a person can learn and develop the ability to create a solution.

How was the initial setup?

The initial setup is a little complex. You need high-end knowledge. You need to create the Studio setup on the different VM environments, deal with the licenses, and the Orchestrator setup. All of that requires good knowledge. You need to understand infrastructure and how things are set up. It's complex for regular users. The installation itself is relatively easy, but understanding the infrastructure is challenging. With guidance and training, it definitely becomes easier.

What was our ROI?

Licenses are costly, but, in the long run, UiPath will definitely help the business. Developing a solution is a one-time investment, which can be completed in a couple of days. But that work will be done next month, and again and again for the next 10 years. It definitely helps with digital transformation because it can connect solutions and create better opportunities.

UiPath is a good investment and return on that investment is very good. We can create robust solutions with UiPath.

What's my experience with pricing, setup cost, and licensing?

Some licenses might be costly but it depends on the type of work involved and the turnaround time required. If you want to include AI/ML bots, it will definitely cost you more. If you want to use some of the latest features, like UiPath Insights, that will cost more.

But for low-level bots and automation and normal use of Orchestrator, the cost is per-bot.

Overall, pricing of the Enterprise Edition is pretty good. And for practice, we have the Community Edition, which is free. They also provide trial robots for two months so that we can use them for learning.

What other advice do I have?

When it comes to implementation, we think about how to make a solution robust so that it can be controlled and configurable. That way, if something changes in the future, we can work on it accordingly. It should be a modular approach.

You need to focus on requirements-gathering so that you can focus on exactly what the user wants, how the application behaves, and what kinds of errors might happen. You need to check all the environmental factors. Those are all lessons I have learned from creating UiPath automations. You also need to analyze things from the business perspective and think about how much money and time is being invested and what the ROI will be in the end.

End-to-end automation, starting with process analysis, then robot building, and finally monitoring of the automation, is a very important aspect of UiPath. Rather than starting directly with the coding, we analyze the business process so that we know how the business is manually doing something and understand their problems and how much effort they are putting into it. We then start to think about how we can use a bot to save time and money. Each phase of the process life cycle is important because, phase-by-phase, things need to be passed from one to the other as input. After delivering the automation to production, we need to provide monitoring services so that if there is an error or downtime, we can make changes. That is why each phase is important in the life cycle of RPA.

From the business perspective, we check what kind of automation is involved and how much time and money we can save by automating, as these kinds of projects are high-budget. The main goal is to run the business as fast as we can. We analyze whether it is suitable for the business and how it can be profitable. We look for processes where we can save 85 to 95 percent of the time or money involved. We also consider how much human error is involved in the process as it is.

Currently, we are not using the AI/ML functionality. But because I use the Community Edition of UiPath in my personal work, and it has the latest features, I have attended the training for AI Center provided by the UiPath Academy. I tried some analysis with these models, as well as the checking of words by AI/ML, in the Community Edition, and it is one of the excellent features. It's very useful. ML models are amazing. They are using APIs which are connected to Orchestrator and they are running those kinds of models. We can also deploy our own custom models if we know the AI/ML tools.

UiPath is one of the best tools available in RPA and it's currently booming. It's the perfect tool because the UI is very friendly. It is widely used. I believe pretty much everybody in the IT industry is working on an RPA solution, many with the help of UiPath. It depends on the particular business and whether they have the capacity, but everybody wants to increase use of UiPath because it provides cloud-based automation and it's a robust solution. Everybody is happy with the solution. They want to create more automated processes so that they can decrease that time and costs in their overall projects.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Associate Project Manager at InfoBeans Technologies
Real User
Easy to learn and use, responsive and helpful support, and it saves our clients money
Pros and Cons
  • "I have trained people to use this product and it is so easy to use that even on the first day, people are able to start working with it."
  • "The combination of Orchestrator and Studio is a bit on the higher side, price-wise, for some companies."

What is our primary use case?

We provide RPA services and I am currently working on two different projects.

These projects are for two different clients that are each using a different version of the platform. In both cases, it is an on-premises deployment. Our clients only use the end product and don't do any development themselves.

One of my clients is a retail organization and the primary use case is invoice automation. Previously, the process was totally manual. They have different products and different departments and for each and every department for which they bill, like HR, there are printing and supply chain tasks to be completed. As part of their process, they generate invoices monthly.

To generate invoices, they need to gather data from different sources, such as a database or Excel files. What we have done is fully automated the process. They now only need to work with a consolidated Excel sheet and then email it, once complete.

Once they send the email to a particular email address, the robot retrieves it and reads the attached Excel sheet. After doing some cleaning, consolidation, and validation, it generates invoices each month in a particular template, and then it submits them to the EBS portal.

The manual invoicing task used to take between two and two and a half weeks. Now, they start it at 4:30 when they leave and it works overnight. The process is now fully completed within two days. The time saved is now time that can be used to focus on higher-value work. It has also improved employee satisfaction.

How has it helped my organization?

With respect to building automations, UiPath is very easy to use. I have trained people to use this product and it is so easy to use that even on the first day, people are able to start working with it.

UiPath enables us to implement end-to-end automation and it starts with features like task mining, process mining, and task capture. Then, we have Orchestrator, where there is a control room that gives you insights, and you can create dashboards using Kibana.

We have done work for a giant logistic firm, and the end-to-end coverage is very important for them. If you are spending and investing money then you should get a return, and the return, in this case, is measured by FTE savings.

Another way that UiPath has improved the way our organization functions is that we have introduced automation to clients that were not even aware of it. For example, we have a client that we have worked with for many years and we were ultimately able to introduce them to RPA. At this point, we have automated many of their processes. Essentially, when you automate a process or task for a company that is not even aware of RPA, they will start using it, which is very helpful for us.

UiPath has definitely helped to minimize the on-premises footprint for our clients. We work with a non-profit organization that we have done some automation for. Since they are non-profit, keeping infrastructure costs down is important. They run events each quarter and in the administration of those events, they have highlighted what they want to have automated and some of the processes include using AI and ML. As a result, the company is growing and creating new products.

I have seen companies that were hesitant about starting with automation because they were worried about the cost. However, in the long run, it saves a great deal in terms of FTEs, effort, and costs. Ultimately, it has helped to reduce the cost of digital transformation for our clients.

This product definitely helps to reduce human error. For example, if there is any human input that is required by the process then UiPath will help to catch these kinds of errors.

UiPath has also helped us to free up employee time. One use case that helped to free employee time was for our client that had to reset lost passwords manually. It was quite common that one of their users lost a password and needed to have it reset, so we created automation for it. The bot interacts with the Unix server to reset the password and the process is now free of manual effort.

Especially for a larger organization, time is money and if you're saving time, it's definitely saving you money. Overall, UiPath has reduced costs for our clients. 

What is most valuable?

The feature that we use the most is Studio.

Document Understanding is a good feature that is very helpful to us. We have an ongoing project that requires reading PDF files. We need to use different OCR engines and see which ones give us the correct data. Document Understanding allows you to extract the data into different types using different extractors. For example, there is an ML extractor and other types that allow you to pinpoint fields and determine which should be accepted. Based on the confidence level, it gets better every time. In this way, the feature has helped us a lot.

This is the friendliest community and forum that I have ever seen, which is something I see as added value.

What needs improvement?

I have been using UiPath for close to four years and I have worked with many of the features, but there are still some that I don't know. It is not obvious what all of the features do and it would be helpful to have more information about them.

For how long have I used the solution?

I have been using UiPath for between three and four years, since 2017.

What do I think about the stability of the solution?

UiPath is pretty stable. Over time, I have seen them add new features and I have not found anything that wasn't working.

What do I think about the scalability of the solution?

Automations are very easy to scale, regardless of what project you are working on. You don't have to think about the infrastructure, which is helpful. One of the things that make it more scalable is that we can integrate third-party tools and applications.

Our clients are expanding their scope in terms of RPA, so we expect to expand our usage. We will be looking for more use cases and developing more bots.

How are customer service and technical support?

I have been in contact with technical support and my experience was very good. They responded the same day and resolved the query.

Which solution did I use previously and why did I switch?

Neither we nor our customers were using a different RPA solution, prior to UiPath.

I have a little bit of experience with Automation Anywhere and Blue Prism, although I have not used either of these to implement a bot for production.

The biggest differences between UiPath and these other products are user experience and ease of use. For example, with UiPath Studio, I can easily find things. Even after training on the other solutions, Uipath is still easier, which is a big plus.

How was the initial setup?

The initial setup is pretty straightforward. It was installed with the MSI installer. I have also installed the Orchestrator, both on-premises and in the cloud, and it is also straightforward.

For Studio, it takes a few minutes to install it, or uninstall and upgrade it. If you have the prerequisites and the AI settings and other configuration options decided, it will take between five and ten minutes to complete.

If you have a reasonable and straightforward process then it can be developed and pushed to production the same day that you install UiPath.

To maintain the Orchestrator and the other components, one or two people would be enough. One person might have the Orchestrator and UiPath knowledge of what settings are required, whereas another person is purely IT and can assist in that regard.  

What about the implementation team?

I have deployed this solution for a client on my own, so a single person is able to do it, without help from a third party.

What was our ROI?

Based on what my clients have saved in terms of FTEs, they are extending their scope of automation. For example, in one organization, they saved two FTEs and are now automating processes in different departments. I cannot estimate a dollar value but this saving in FTEs is their ROI. Overall, they are finding it very helpful.

What's my experience with pricing, setup cost, and licensing?

The combination of Orchestrator and Studio is a bit on the higher side, price-wise, for some companies.

Overall, I think that the pricing is reasonable and it is similar to competitors. There are no costs in addition to the standard licensing fees.

What other advice do I have?

We have used attended automation for our clients but I have not worked with that functionality. My work has been unattended RPA tasks.

I have tried the Automation Cloud offering but only personally, for learning. The SaaS option is very good and important for some companies because it allows them to save money. Regarding the price, not every organization can afford the Orchestrator, Studio, and everything else that goes with it. These types of companies sometimes want to be service-based, rather than purchasing everything on-premises, and this SaaS offering allows them to save money doing that.

I have implemented the UiPath AI functionality in a PoC, but not in any project as of yet. It is able to handle very complex automations, including those that include third-party integrations, as well as multiple environments on remote machines. We have tried some examples using Excel, Word, and PDF activities and at the same time, interacting with SharePoint, and Microsoft CRM. We are also getting data from the Citrix environment. Applying the AI functionality, it is very much capable of accomplishing complex tasks of these types.

We have not yet used the UiPath Apps feature, although I have explored it. It is a low-code option that you can use to create apps based on where you can see and interact with data, and then use them from Orchestrator. We plan to implement it in one of our projects soon.

There is a myth that when companies develop automations, they will lose jobs. In our experience, there is nothing like that. In fact, we have hired more people since we started working with UiPath.

They have added many features in the time that I have been using UiPath. For example, the AI/ML capabilities have improved to include things like a chatbot. Document Understanding is another new feature that was added, along with an ML Extractor, and AI Center. These packages have a lot of good features that will be helpful for everyone.

The biggest lesson that I have learned from using UiPath is that there are a lot of processes in an organization that can be automated, and it is worth investing in RPA because you can reclaim that time for something more important. After using UiPath for some time, I am much better able to recognize processes that can be automated.

My advice for anybody who is thinking about implementing UiPath is definitely to go ahead with it. I recommend using it without thinking about anything else. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,545 professionals have used our research since 2012.
Digital Efficiency and Innovation Manager at Neobpo
Real User
Intuitive and easy to use, simple to set up, improves speed and efficiency of our customers' business processes
Pros and Cons
  • "The most valuable feature that we are using is UiPath Apps because it makes it very easy to implement tasks."
  • "There are some enhancements that can be made within Orchestrator, such as the addition of new dashboards that provide us insights into processes that are already running, which would help us a lot."

What is our primary use case?

Our core business is BPO, which is Business Process Outsourcing. We have massive operations that we have to perform for our customers and we have a digital section of the company that is assisting with that. The digital section is relatively new, being no more than two years old. We are building a number of solutions and tools that our digital section is using, and RPA is one of these tools. The goal is to help our customers innovate and assist them with their digital transformation, ultimately making them more efficient and more profitable. This is possible because some of the processes are very repetitive and performing them with humans is a very bad choice.

We have a hybrid environment, where some of our functionality is on-premises and some is on the cloud. For example, we have some cloud-based automation, and we use UiPath Apps, which is on the cloud.

We had a successful use case at the beginning of the year where we needed to process a large number of invoices that had contained errors when they were originally sent to the customers. There were approximately 200,000 invoices and we had a deadline of four days to complete the task.

It began with us developing the bot, which was completed in less than a day. After that, we sent the bot to our production environment to start processing the invoices. We were successful in the task, through the parallelism of 50 robots, we could process 5 invoices per second.

We have some metrics that describe how long it would take the process to be completed manually. It takes a human an average of between 60 and 90 seconds to process just one invoice. We estimated that it would have taken approximately 125 days to complete this task manually, with between 250 and 300 people working on it together.

How has it helped my organization?

We don't use the low-code functionality. Rather, we use the typical development features. When you're talking about developing inside the UiPath, you have something very user-friendly, so you don't even need to use the low-code options. It is very intuitive and you don't need to know technologies such as C# or .NET to develop automations.

The use of UiPath has helped to increase customer satisfaction by a lot. Our main goals are to improve the average handling time that the customer needs to complete transactions, as well as to improve quality. Customer satisfaction improves not only with the financial benefit resulting from a better average handling time but also, from improved quality in transactions. Our human resources department uses tools such as surveys to investigate the quality and they have their own metrics and KPIs for customer satisfaction.

Our first-contact resolution rates have increased because as we develop successful cases and implementations for different customers, future customers benefit from this through faster service, which leads to better customer satisfaction. I estimate that our first-contact resolution has increased by 15% to 20%.

The time it takes us to create automations depends on what we assess the complexity of the bot to be. We have a methodology and metrics that have been developed by our Center of Excellence, categorizing the bots into small, medium and complex. A small bot, which has simple logic, is something that we implement in between one and two weeks. A medium-complexity bot has a timeline of between two and four weeks, and a very complex bot takes four to six weeks to implement.

What is most valuable?

The most valuable feature that we are using is UiPath Apps because it makes it very easy to implement tasks. It is very easy to scale operations, which is important because we're not talking about just five or ten agents. We're talking about 1,000 to 2,000 agents. The Apps feature helps us to scale very quickly and very easily. We only need to develop one or two bots and then link them to UiPath Apps to process everything. All of the integration between the bots and the human, along with any scheduling that needs to be done, is taken care of by Apps. In our situation, the Apps feature is the best solution to handle this scale.

Utilizing our bots is very easy, and it is done using the licenses that we have with partner UiPath. We can access our licenses, then distribute them to the customers and we can use them dynamically. This is all done in a very easy manner. We just have to navigate to the web-based hub, where we have access to everything that we need.

UiPath is highly customizable and this is helpful for us because we can develop models and frameworks that can be reused for different tasks and different customers. For example, if we have a customer with a process that is very similar to one that we have previously developed for somebody else, we can reuse the models to scale the bots. This makes the new development very easy and very fast.

The Agent Console is able to provide customer insight in conjunction with the task and process mining features that we use. We install the tool into the machine that the customer uses every day, where it will capture the manual tasks and processes into a database. The insights that we receive are related to whether a process is a good candidate for RPA. For example, if it takes the human a lot of time to complete, or they are having trouble with it, then it might be suitable for RPA because putting a bot in place can optimize performance.

Another reason this is important is that human operators work very hard with day-to-day tasks, and they don't have much time to stop and look for processes that can be automated. Using task and process mining, it starts pulling out those insights. For example, it looks for the number of screens that the human is accessing and clicking on. It looks at each click, as well as every navigation and extraction. In the end, it generates a report for us.

The Agent Console has helped to decrease the average agent handling time, which is our main goal when it comes to these massive business operations. Average agent handling time is the metric that we primarily work with and as such, everything we do is related to reducing it. RPA in our use case is not used only to reduce the HC or FTEs; but it is used to boost this particular KPI too. In one of our use cases, we have had an average decrease of 30% in agent handling time, which is very considerable.

What needs improvement?

There are some enhancements that can be made within Orchestrator, such as the addition of new dashboards that provide us insights into processes that are already running, which would help us a lot.

For how long have I used the solution?

We have been using the UiPath platform since last year, at the beginning of 2020.

What do I think about the stability of the solution?

The stability of UiPath is very high, and this is a very important point. In fact, stability was the problem that we had when we were assessing the competition with UiPath. We evaluated several RPA tools and moved on with the UiPath partnership because it was the most robust. It is important to remember that we have a high availability environment, and the entirety of it must be stable. Our team is tool agnostic and extremely skilled in the largest RPA tool providers, enabling us to develop automation on any platform.

What do I think about the scalability of the solution?

UiPath is very easy to scale because, in every part of our solution, we use the Apps feature. This accounts for high availability and automatically provides us with scalability. For example, if we have a process that is handling 100 invoices at a time, but in three months we grow and need to instead process double that number, there is a feature that we can use to instruct the bots to run on additional machines. The scalability is very dynamic in this regard.

UiPath has a function within Orchestrator for dynamic allocation, where it can draw resources from a pool of machines in the infrastructure. For example, if there are 30 machines available then an option can be set to dynamically use the licenses. If there are 10 or 20 bots that need to perform tasks, the licenses will be automatically used to run the processes. You don't need to look at these machines to see what is running because all of the management will be taken care of automatically.

We currently have 25 staff involved in RPA. There are 20 developers and five architects, just to keep the projects and everything with the customers up and running. We expect this to improve and grow, doubling our numbers this year.

In fact, our expectation for growth is very high. Along with each implementation or development that we do, new opportunities arise. I would estimate that for each successful implementation that we have, four to five new opportunities are presented. Naturally, we will need to have more licenses and more contacts to increase the total number of bots in our environment.

From end to end we have about 50 robots already developed and running in a productive environment. We have human operators, back-office analysts, supervisors and coordinators involved in the whole process of execution and monitoring.

How are customer service and technical support?

After our initial deployment, we have rarely needed to be in contact with support. Our in-house team can do most things autonomously.

We have a premium support package from UiPath and they are very useful and very helpful. They help us with whatever we want and without any doubt support is one of UiPath's strengths. This is not just in a technical sense, but in terms of business and strategy, as well.

Which solution did I use previously and why did I switch?

As mentioned earlier, our RPA team is agnostic to the tool to be used. We can give our recommendation based on the customer's needs but if he has any premise that a specific platform should be used, we follow his needs.

How was the initial setup?

The initial setup is very straightforward. We have a very good team of architects and we also had some assistance from UiPath. It was not simple, but it was not too hard, either. It was okay and we didn't have any problems with the implementation. In total, it took between three and four weeks to complete the deployment.

In terms of strategy, I think for the best implementation, you need to first have the infrastructure set up. The infrastructure and architecture should be very well defined with UiPath because you have a bunch of functionalities that may or may not be useful, depending on the type of business.

Deciding what functionality is required is the very first step. Then, the second step is to have a methodology and a center of excellence for RPA, including frameworks and best practices. This will help to ensure that everything is implemented correctly and that you don't have problems in the future. Finally, you need to have certified developers and certified architectures because this is the most relevant part. You want bots to go live with the best quality to ensure customer satisfaction.

We now have the ability to provide this type of environment to a customer very quickly. We can configure the environment in between two and four hours, to have it fully up and running, and it is very simple to do. This is because we have an RPA infrastructure already built, so you just need to acquire the hardware that includes the machines and servers. Once they are up and running, we activate this section and we can develop and build the bots.

What about the implementation team?

UiPath was a big help during our initial setup. We have premium support, and they helped us with parts of the architecture, the infrastructure related to servers and the cloud, and getting it all set up properly in our high availability environment. It was like a four-handed job and it was all done well.

What was our ROI?

We have many different projects and customers and I would estimate that it has saved us and our customers something between $4M to 5M in total.

Just looking for our success case of the invoices processing, we avoid a cost of $10M.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath is higher than competitors, although the cost depends on what functionality and tools you require. For us, we don't need anything extra in terms of functionality but our contract includes an extra charge for premium support.

Which other solutions did I evaluate?

We evaluated UiPath, Automation Anywhere and Blue Prism, all the best RPA tools providers in the international Market. As we are agnostic with the platform, we can develop using any of those three tools.

One of the cons of UiPath is the price. It's a bit higher than the other RPA tools. In terms of the pros for UiPath, it is more stable, it works in our high availability environment, the support is good, it is very agile and we can develop automations very quickly. Also, implementation was very fast and scalability is important.

What other advice do I have?

We have conducted a proof of concept using UiPath's unattended robot capability to enable a self-service chatbot. Specifically, we used the unattended bot to speak with our S3ND (messaging) solution, which is a chatbot. The scheduling was done via APIs and the communication was done through the chatbot. This is something that we have tested, but not yet deployed. We do think that this is an important next step for us to look at.

We do not use the Document Understanding and AI Fabric features at this time but we are already testing it in some of our customers to implement them as soon as possible.

Another feature that we do not yet use, but we are looking into, is using the AI Center to drag-and-drop machine learning models into RPA workflows. We recently had some discussions with the technical specialists at UiPath about the newer features that are available, and we are looking into arranging for training and webinars that will teach us how to use these new features correctly. Once we have a better understanding of how to implement them, we will begin looking for specific use cases.

The biggest lesson that I have learned from UiPath has to do with our customers and their operations. The most difficult and important challenge that we have is changing the mindset of our customers such that it is in line with digital transformation, and this is something that UiPath helps us with. They provide us with everything we need in terms of security, implementation, and high availability. Really trusting that these bots are doing the right thing is the biggest advantage that UiPath provides for us.

There are three main points that I would make for anybody who is considering UiPath. The first is the cost, in terms of money. The price of investment is high but the benefits are uncountable. Next, it requires that you look into what you really need, and whether it is all of the features that UiPath offers or just some of them. It is also very important that you look at your infrastructure because it has to be able to handle all of the bots. For example, we know that our processes need a lot of computing power and a lot of memory, so the hardware is important. This has to be built in advance of purchasing the software. The final part is the team, including the developers and architects. It is very important that they all be certified by UiPath. There is training and courses available, they make everything clear, and it includes learning the best practices, frameworks, and models to assure that you're doing everything right. If the company is audited and you are doing it properly then you won't have any headaches.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2587980 - PeerSpot reviewer
Electronic Data Interchange Specialist at a transportation company with 5,001-10,000 employees
Real User
Increases the dependability of our operations team but should have alternative coding methods
Pros and Cons
  • "It's easy to automate rote tasks with UiPath."
  • "UiPath Studio could offer alternative coding methods. You could invoke the code with VB or C#, but I'm unfamiliar with either of those languages, and I don't have time to explore them."

What is our primary use case?

We use UiPath for backend office automation and website integration. 

How has it helped my organization?

UiPath increases the dependability of our operations team and simplifies the coding process for novice developers.  It has freed up your staff time to work on other projects.

What is most valuable?

It's easy to automate rote tasks with UiPath. 

What needs improvement?

UiPath Studio could offer alternative coding methods. You could invoke the code with VB or C#, but I'm unfamiliar with either of those languages, and I don't have time to explore them. 

For how long have I used the solution?

I have used UiPath for a little over a year.

What do I think about the stability of the solution?

My impression of the stability of UiPath is decent.

What do I think about the scalability of the solution?

The scalability performance is yet to be fully assessed as the environment grows.

How are customer service and support?

The documentation is not impressive, warranting a rating of five out of 10. It is neither bad nor great.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not use a different solution before UiPath. The acquisition happened before my time.

Which other solutions did I evaluate?

I do not know of any alternate solutions evaluated as the acquisition was before my time.

What other advice do I have?

I rate UiPath five out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Real User
Top 20
Saves time and resources, and it's very easy to use
Pros and Cons
  • "UiPath is very user-friendly. There is ease of use. People can understand it very quickly."

    What is our primary use case?

    We use it to automate repetitive processes. We are also using it to manage people and costs.

    I have used it for automation in telecommunication, HR, and finance. I have also done two projects for IT. It is a combination. I have worked on all these different projects.

    How has it helped my organization?

    UiPath helps with cost savings and staff savings. We can use manpower for high-value tasks rather than for repetitive tasks.

    UiPath helps with end-to-end automation. I have created end-to-end automation through UiPath. It is a high priority for our company. I have not yet worked on the AI functionality.

    UiPath reduces human error. If it is a repetitive task, then bots cannot go wrong. They have already been coded with whatever is required, so human errors are generally not there, but there can be scenarios that have not been covered, and they can result in exceptions. We have to work on them and update the bots so that we do not get the same issues.

    UiPath improves accuracy. The teams for whom we have done automation are happy. There are no errors. It improves their efficiency. Bots can work 24/7 or at whatever time they want. There is no dependency on time, which is not the case with humans.

    The time savings vary from project to project. On average, if a human takes three hours for a task, a bot would take about ten minutes. UiPath reduces the costs, but I do not have the metrics.

    What is most valuable?

    UiPath is very user-friendly. There is ease of use. People can understand it very quickly.

    It is very easy to use.  It is very good. There are many people who are uploading learning sessions on YouTube, which are free. It is good to learn from there as well. There are many sources to learn and explore it. There is also a community of UiPath users.

    UiPath Academy has complete courses for developers and business analysts. A business analyst can follow the course path created for business analysts, and a developer can follow the course path created for developers.

    For how long have I used the solution?

    I have been working with UiPath for the last four years.

    What do I think about the stability of the solution?

    It is a stable solution. However, if your applications are changing, you will have to do some manipulations in the code. Now they have a feature where you can keep your UI things in your config or in the assets, which is helpful. It is easy.

    How are customer service and support?

    I do not interact with them directly. There is a team that communicates with their support. 

    Which solution did I use previously and why did I switch?

    I know Automation Anywhere, and I have also done a certification on it about four years ago, but I did not work on it. I am not familiar with the features currently in Automation Anywhere, so I cannot compare it with UiPath. I have more experience with UiPath because we got more UiPath projects. We were going to work on a project with Automation Anywhere, but that did not happen.

    I have also worked on UiPath Document Understanding, but most of my experience is with general automation.

    How was the initial setup?

    I have set it up from scratch in one of the companies. It was not that hard. It was easy to set everything up. I was doing it for the first time, so it was a little bit confusing, but it was good. There were forums and YouTube videos. The UiPath team is also available if you need help with installation and what to use. It was good.

    After the code is ready, the bot deployment takes 10 to 15 minutes. Three years ago, it used to take us an hour.

    What other advice do I have?

    I have not worked extensively with any other tool. My experience with UiPath is good, and I would rate it an eight out of ten. I am satisfied with UiPath.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Soware Engineer at a tech services company with 11-50 employees
    Real User
    Top 5
    Easy automation creation, good documentation, and helpful academy courses for new users
    Pros and Cons
    • "It's a complete ecosystem. It has everything you need."
    • "I would like to see them integrate with generative AI like ChatGPT."

    What is our primary use case?

    We use the solution for the implementation of automation for normal processes. We deliver use cases to customers.

    How has it helped my organization?

    The ability to automate everything is great. You can also do process mining and optimize costs. It can help save a lot of money in an organization. 

    Depending on the business, and how you calculate the cost vs savings, the time to value varies. 

    What is most valuable?

    It's a complete ecosystem. It has everything you need. You can do attended or unattended bots. There's AI. There are document processes that you can do as well.

    It's very easy to create any type of automation. It's the best solution so far in the market. 

    We are able to implement end-to-end automation. It's important that you can automate anything with UiPath. You are not limited. You don't have to have any extra connectors. 

    It has helped minimize our on-premises footprint. You can migrate to the cloud if you like. However, many companies, like banks, do not prefer the cloud. They prefer on-premises setups. 

    I've used the Academy courses. I've started one and haven't finished it. My plan in the future is to utilize it more. The structure and details are great. If you are new to UiPath, it's very good. It helps effectively onboard new people. 

    It helps reduce human error. 

    We can free up employee time by 90%. 

    If you are saving time, you are saving money, and therefore, it has helped save costs. 

    What needs improvement?

    Everything is working well. Of course, there can always be improvements.

    I would like to see them integrate with generative AI like ChatGPT. It might make a developer's life easier. 

    For how long have I used the solution?

    I've been using UiPath since 2019. However, I have not been continuously working on it.

    What do I think about the stability of the solution?

    The solution has been very stable. I'd rate stability nine out of ten. 

    What do I think about the scalability of the solution?

    The solution is very easy to scale. 

    How are customer service and support?

    I've never been in contact with technical support. 

    Which solution did I use previously and why did I switch?

    We previously used a different solution. 

    How was the initial setup?

    The implementation is very easy. The deployment is similar to other products. You create a file and share it with a customer and they import it. 

    Through our methodologies, we define, design, deploy, and maintain. 

    Pre-deployment, we need to do some testing. After that, once it's accepted, you deploy. You don't need much staff. 

    There is some maintenance required for future changes in the application and any issues that may arise (like bugs). Typically, there's a business analyst and people from IT as well as someone from whatever department it's being deployed to. 

    What about the implementation team?

    The customer deploys the solution. We take care of the design and implementation. 

    What was our ROI?

    I have noticed an ROI while using the solution. In general, a business analyst would do the calculations to see how much money would be saved if a robot was deployed. 

    What's my experience with pricing, setup cost, and licensing?

    I do not deal with the licensing. 

    What other advice do I have?

    We are UiPath partners. 

    I'm not certified in UiPath, although I do have experience with it. 

    I have not used the AI functionality yet.

    I'd rate the solution nine out of ten. It's easy to work with UiPath. It has very good documentation. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sanobar Khan - PeerSpot reviewer
    Automation Engineer at a tech services company with 51-200 employees
    Reseller
    Top 20
    Building automations in UiPath is done through simple activities
    Pros and Cons
    • "The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well."
    • "When it comes to web automation, a change order should be able to be handled more easily."

    What is our primary use case?

    I have automated finance use cases, as well as banking, NOC, and call-center use cases. I have also done email and Excel automations.

    How has it helped my organization?

    It has definitely reduced the cost of the process I have automated. It has reduced the number of employees required for some processes and improved process efficiency. It has improved accuracy and error rates. All of these factors reduce the cost of the processes.

    Because there is no human involvement and there is a fixed flow that bots follow, it has minimized the human errors that occurred before.

    What is most valuable?

    The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well.

    Building automations in UiPath is done through simple activities. We just drag and drop into a workflow, build the flow, and execute it. It's that simple.

    We use UiPath Academy courses as well, and they give us an idea of how we can use it professionally. They have given us a complete idea of how to use the solution.

    What needs improvement?

    When it comes to web automation, a change order should be able to be handled more easily.

    For how long have I used the solution?

    I have been using UiPath for almost three years.

    What do I think about the stability of the solution?

    Compared to other tools, UiPath is very stable, as well as easy to install, manage, and upgrade.

    What do I think about the scalability of the solution?

    It is more scalable than Automation Anywhere.

    How are customer service and support?

    I have not contacted their technical support.

    What's my experience with pricing, setup cost, and licensing?

    UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate.

    Which other solutions did I evaluate?

    There are multiple differences between UiPath and Automation Anywhere. Automation Anywhere has a good handle on desktop automation as well as its IQ Bots for document understanding.

    What other advice do I have?

    I would rate UiPath at seven out of 10 overall.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner and Reseller
    PeerSpot user
    reviewer2159145 - PeerSpot reviewer
    Architect at a tech services company with 501-1,000 employees
    Real User
    Top 20
    It saves us time and helped us reduce our on-prem footprint, but it could be a little cheaper
    Pros and Cons
    • "They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations."
    • "UiPath is quite expensive compared to Power Automate. That's the main difference, and we have to purchase a new license for every feature."

    What is our primary use case?

    We primarily use UiPath for science-related automations.

    How has it helped my organization?

    The biggest benefit we get from UiPath is saving time. We work with small and medium-sized businesses that need to perform multiple mundane, repetitive tasks. UiPath reduces the time we spend on these tasks by about 60 to 70 percent. By automating low-level jobs, employees can focus on high-priority tasks. Automation has sped up our invoicing because we can process invoices 24/7. We saved more than $200,000 using UiPath.

    UiPath helped us reduce our on-prem footprint. Using bots eliminates human error from most jobs if we develop the correct logic and business exceptions, but we still need humans working upstream. 

    What is most valuable?

    Building automations is quite straightforward. They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations.

    What needs improvement?

    The artificial intelligence and machine learning features are good, but there is some room for improvement. 

    For how long have I used the solution?

    I have used UiPath for more than five years.

    What do I think about the stability of the solution?

    UiPath is stable. 

    What do I think about the scalability of the solution?

    UiPath is scalable. 

    How are customer service and support?

    I rate UiPath support an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used several RPA tools, including Blue Prism, Automation Anywhere, and Microsoft Power Automate. UiPath is easier to learn and more user-friendly than other solutions. There are also lots of open-source resources you can use. Power Automate was included with our Office 365 license, so we use it for some things. However, it isn't our primary RPA solution. 

    How was the initial setup?

    Deploying UiPath is straightforward and only takes a couple of minutes. One person is enough to install it. 

    What's my experience with pricing, setup cost, and licensing?

    UiPath is quite expensive compared to Power Automate. That's the main difference, and we have to purchase a new license for every feature. 

    What other advice do I have?

    I rate UiPath a seven out of ten. I would recommend it to others, but I can't give it a higher score because I'm not happy with the licensing model. That's what bothers me the most about UiPath. 

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.