UiPath Platform Reviews

We used this solution to automate monitoring, implement robots, and monitor the robots. We use it for network monitoring, ticketing systems, and remediation activities. This is a SaaS solution. 

This solution is mostly used by network engineers in managed services. The engineers look after telecom networks, and they are the end users. For automation, a sizable team of developers, specialized automation developers, and solution architects used the solution. There were about 40 RPA developers and 10 solution architects.

We plan to automate some of the business processes regarding financial reporting.

We used this solution in the automation of a legacy Jira application that was used for CR management. We use the change request template, and we're able to collect data from various systems through APIs and submitting requests.

Since we started using this solution, our team has had more time to work on other tasks.

The solution has reduced human error by processing the data directly from the source and into the destination application without human intervention.

Our internal clients are glad that KPIs are increasing.

A lot of my colleagues have used the UiPath Academy course. There were also colleagues who used the course and weren't involved in the day-to-day automation process.

It really helps employees be aware of how the tool works, how they can better describe processes, and with what level of detail they need us to describe processes so we can automate their work.

One of the biggest improvements was that some of our colleagues who weren't technical and weren't working in the automation domain started to build their own robots to automate some parts of their work without help from our automation team.

UiPath's community is used by quite a lot of our developers to solve some issues and get resolutions faster. The community is quite big compared to other communities. We get more resources, and it's more active than other communities.

We use Attended Automation for some of the monitoring, like creating outlets based on network events. Attended Automation helped scale RPA benefits in our organization by automating department or role-specific processes that require human-robot collaboration. 

With the involvement of a lot of colleagues from different departments, mostly using Attended Automation, we have increased the awareness of automation and robot automation in the company.

I like the interface. It's simple to interact with. We can replicate and multiply the robots when we need to change something.

It's easy to build automations using UiPath. Colleagues who aren't very technical can develop their own automations.

The developer studio could be improved. There have been glitches, but it improved from year to year.

I have used this solution for three years.

We had some issues with stability because of some unattended robots. During execution, there were stability issues.

We didn't have many issues with scalability.

We have a good relationship with UiPath. We are in Romania, and they have an office here.

I would rate support an eight out of ten. 

Positive

The setup was easy. Within one month, we migrated from Blue Prism to UiPath and started implementing some robots.

We had a small POC to discover how it would fit in our infrastructure and how feasible it would be to have all the functionality from our previous tools. We rolled it out for a small department and migrated all automation to UiPath. Then, we gradually rolled it out to other areas.

Overall, the solution saved costs. Last year, it saved us between 8% and 12% of costs.

We increased the speed of delivery of automation, so it's a good return on investment.

We also evaluated Blue Prism. Due to its subscription pattern, it wasn't flexible enough for everybody to understand it and work with the tools. Licensing was a bottleneck.

Blue Prism didn't reduce the cost of automation, but it increased the number of automations we did in the same period by 30%.

I would rate this solution seven out of ten. 

My advice is that depending on the business domain where you want to implement the solution, it's more feasible for document processing and ingesting data in applications, not for executing commands in various application servers or infrastructure. 

Stability is an issue. In large deployments where you have a lot of robots, these issues can cause a lot of intermittent problems with the operation of the robots.

I implement UiPath for other companies. My specialization is software integration and digital transformation. I also manage UiPath for some organizations. We're a digital marketing agency that helps companies undergo a digital transformation for data and analytics. We help them automate marketing and data analysis for researchers and the organization itself.

The primary use case is to help the marketing department collect data about user experience and interaction. We also automate repetitive IT work and connect it with marketing. In other words, we extract data from the IT operations to use for marketing purposes. UiPath is also used in every department to reduce manual work.

UiPath has workflows and templates for every use case. We use nearly all of them in all departments with pre-configured templates and workflows, but we mainly use UiPath for IT operations, marketing, and finance. And the three are our primary use for it. We build the procedures and generate automation. We use public, private, and hybrid clouds, but we mainly use public and hybrid clouds for our services. It depends on the client, but sometimes it's private. 

We previously did everything by hand because we had no automation knowledge or experience before we started using this product. Before we started implementing it for others, we began using it ourselves, and we saw a 200 percent increase in performance in the first three months after launching UiPath automation. 

At that point, we realized we could do the work of twice as many employees without hiring more. With UiPath, we can build, monitor, manage, and do many things that used to take so much time and account for a lot of our operating costs. The most important benefit was a reduction in the risk of human error. In addition to saving time and money, we can grow much bigger daily. We can automate more as we gain more experience, collect more data, and amass more insight. The benefits are compounding as time goes on. 

We only had two or three clients when we started working as integrators and service providers two years ago, but we've grown significantly since then. It became harder to handle as we started getting more clients and revenue. That's why having an easy-to-use solution that allows end-to-end automation without much effort is crucial.

You need end-to-end control and easy management when doing this work for multiple clients or providing support to other teams. It's vital to have end-to-end capabilities without complications, making things harder for us. UiPath is helping the company grow faster and making our operations more efficient. We can automate the specifics of finding out how much everyone is working, enabling us to recognize and reward hard-working employees. Without automating the process of understanding every employee's impact, we could never find this out. For example, some employees may work longer than others, but they might be less effective. It's challenging to discover this without tools driven by AI and machine learning. 

Overall, it has streamlined how we generate, use, and store business data, saving thousands of hours of manual work. This Automation Cloud app feature doubles the benefits of UiPath by enabling us to generate apps from the data we collect and the automations we create. Ultimately, this translates into considerable savings in time and money.

Automation Cloud has helped tremendously by turning complicated, complex coding work into drag-and-drop templates, so we can build automated processes in minutes. It has enabled us to realize a lot of value from our employees who lack coding knowledge. They can now participate and create apps for us and our clients. 

Most other tools lack enough documentation, or the onboarding experience has a steep learning curve. It's hard for junior employees who lack coding or data experience. The fact that UiPath is accessible is crucial for our employees and those who work for the organizations we help monitor and manage. UiPath is an industry leader in enabling everyone to learn, and they provide rich visual courses that take you from A to Z. I usually don't have to hold a junior developer's hand and answer lots of questions. I only need to send the links.

The material UiPath provides is enough for them to get started. With other tools, we always have to turn to the community and YouTube videos or Google how to do something. They also don't get the complete picture of the use cases or what to do. After using UiPath Academy courses, they have a comprehensive understanding of everything and can easily find whatever they are searching for in the documentation or the academic studies. So it's a very mastering point for them to provide these courses and enable it for everyone.

We like how UiPath is designed for low-code or no-code users. It's less complicated, enabling everyone to use it with only a basic knowledge of automation or data. Generally, I also like UiPath's ability to mine processes and analyze user interactions to generate analytics.

Through task mining, UiPath can generate AI-powered analysis, and it has a Document Understanding feature that enables it to extract information from submitted images and data. We also appreciate the added value UiPath provides for customer service and user experience. It can automate ticket handling and responses. This has saved thousands of hours. Document Understanding has made a massive difference by analyzing and extracting everything from user submissions, then putting it into tickets and generating customer satisfaction scores. 

A task capture feature enables you to capture the workflow from a process and record it. This feature isn't as specific as I would like. It should be able to capture every detail. The same goes for process mining when it comes to system loads. It's already the best, but I think it could be better. 

I need all details of a log file from every software and ERP to discover the pain points and bottlenecks. It usually understands where the most automation value is delivered but could generate more valuable information. Sometimes it's the same data from a different ERP, but it doesn't generate the same insight from it 100 percent. There's a slight difference, whereas they are supposed to be practically the same.

I also think the UiPath community needs more attention in terms of how they engage with the community and what they recommend. I find that they hardly engage with the community compared to others. To be clear, I think they are doing well, but they could do better at engaging with the community and encouraging community members to engage with one another. I feel like it's not the most active community with the most active management. At the same time, there's also much information in the community, and they're always sharing information with us. Still, I think UiPath could achieve a better experience by putting a little more effort into the forums. 

I have been using UiPath for about four years.

I rate UiPath support a seven out of ten. 

Neutral

I have previously tried IBM Process Mining, Automation Anywhere, and Blue Prism. I think the ease of building automations is the main thing that differentiates UiPath from the rest. There's a single-user interface that gives you the ability to create automated processes without much advanced data or logical knowledge. We can find pre-configured commissions for specific use cases for our clients, but we also build custom services for specific users. 

Compared to other automation tools, it's much easier to build and manage workflows and find an opportunity for more automation within the interactions. And I barely plan for automation by myself. UiPath's end-to-end automation also separates it from its competitors, which tend to have separate tools for each operation. Mining is separated from RPA, but UiPath provides an all-in-one end-to-end automation tool. 

I rate UiPath an eight out of ten.

We did AP automation. We started with AP invoice automation first. Then we did a proof of shipment delivery. That was the second concept. After, we expanded to the inputting of contractor timesheets. We moved to publish the metrics on a dashboard and log in to different databases. Slowly, the demand picked up in the last year.

This solution has reduced manual effort on our part. It's removed repetitive tasks which do not bring any value to the company. They have now been eliminated. It's saved maybe 1,000 man-hours every year on the AP side, and maybe on the metric side for a dashboard that we created, we saved 90 hours a month.

The capacity to read the emails and then understand what is out there has been very useful for us. This is extremely useful with the huge volume of transactions that we are taking. We get close to over a thousand invoices in a day. 

I would like it to be more user-friendly.

The one thing that we would really like to see is the licensing. UiPath is selling on a per-bot model. What I find with other companies is they give it as a SaaS solution and that you subscribe to it. UiPath manages how many bots you need, whatever intelligence you're using, and then you give us a total solution. Changing licensing would probably interest us in the long run.

I've been using the solution for five years. 

It is pretty stable. We have not had major issues.

We can scale it up. However, the cost again is a factor. The cost of scaling up is high.

I have not been involved with technical support. Our team would talk to UiPath if there were a problem. I haven't had personal experience.

We did not previously use a different solution.

I was involved in the deployment and initial setup. It was straightforward. 

It was straightforward in the sense that we used it in a very limited way first as a proof of concept. Therefore, it was simple to just deploy it on a desktop at first, where we didn't even use the server. We deployed it on the desktop to see if it was able to scan and to see if it was able to read the mail. In that sense, it was simplistic. 

We ran into issues as we were scanning it, sometimes it was classifying it right, and sometimes not. So we had to bring machine learning in for it to be accurate. Therefore, while we did run into some complexity, deployment-wise, it was simple.

Our strategy was simple: informing the infrastructure team that spun up a VM for us. 

We did not use any integrator, reseller, or advisor.

We have definitely seen an ROI. We compare it to the number of hours saved. For each process we do, we measure it by the number of hours we save across the globe. That's how we are measuring ROI now. We don't have hard dollar amounts.

The solution is expensive. 

Initially, it maybe was $8,000 or $10,000. However, as the number of bots increases, the pricing has to come down. That said, with volume, we don't see that. 

Price will definitely be a factor if we decide to use UiPath down the road. Even looking into this Studio Web, I was thinking, "Okay, I can upgrade immediately to the newer version." Then, if we need two or three more Studio Webs due to the development that we need to do, or even the Citizen Developer, the bot, it's going to become very expensive if we need to take off. Therefore, the volume should provide some sort of discount. 

We did evaluate Automation Anywhere. 

Automation Anywhere was offering a SaaS model, which we like. However, the cost was expensive, and also the scalability wasn't what we needed. We are just at the beginning of the automation journey. When we were evaluating it, we didn't have that many bots that could justify that cost. Right now, we are at the point where we are maybe at eight to ten bots. It is taking off pretty fast at this point. Managing it may become an issue for us at some point, and maybe with the scalability, that model may offer more value to us. I don't think UiPath offers that as a cloud.

We are still surfacing demand for automating processes based on sustainable or environmental causes. We aren't using any automation to promote any good causes just yet.

I have yet to be a part of UiPath's user community and have yet to understand what they offer.

We haven't gotten into the UiPath Academy. We partnered with a couple of vendors, and I'm not sure if they're Academy-certified people.

At this time, while we do use AI, I'm not sure if it's UiPath's AI. We are still surfacing the process. We've done a proof of concept, and we have to measure the metrics to see if it makes sense for us to move ahead. 

For us, at least, the cost is the biggest factor for us to scale up. For others evaluating the solution, they need to look at ten years down the road or what is their vision for automation. Only then can they effectively evaluate the products. 

This solution was simple, and it was easier to use, so we took this first, and now we're pretty much married at this point. There isn't anything to complain about, however, if we had the vision to see where we would be, we might have looked at other products more. I don't have any complaints as of this point. As of now, the cost is the biggest sticking factor for us.

I'd rate the solution seven out of ten.

You have the studio licensing, and the orchestrator. The architecture is complex, at least from a business point of view. There are a lot of moving parts that I have to work with. As with any product, I would just want it to be up and running immediately without the hassle of maintenance. I feel the maintenance factor in this product is high.

We're doing a lot of accounts payable automation and accounts payable invoice automation. 

We have about 70 bots in production right now. They are unattended.

It's helped us to dramatically cut down on the number of people having to key in invoices manually. We've been able to repurpose some of the staff into other jobs and have the bot do all this work for them. It's really changed things. Our staff likes it since they're doing more meaningful work and not keying in invoices all day. I'd say it greatly impacts our staff, and our dealers love it as they're getting paid quickly. The invoices are getting paid much more quickly now.

We know that it's increased the speed of payment dramatically. I'm not sure of the numbers. However, we've processed about 40,000 invoices to date using the bot. We started in January and do about 5,000 invoices a month. That's saved a lot of hours. Our guys were doing this all day, every day, and we've cut back on it dramatically. It's a considerable amount of hours saved.

We enjoy using the AI functionality. The document understanding is the tool we're using to do the invoice automation, so it has an AI piece and machine learning built in. 

The invoices are probably our most complex as there's a lot of information that has to be scraped off the invoice that DU is doing. We started with the hard ones, and we're easing into the easy ones now. We worked backward a bit. We were a little concerned going in that this was a little bit complex; however, in a very short time, we got a lot done. Looking back, it was probably a good decision to start there. With AI, we're looking to do more. We'd like to bring on more invoices and continue to use this throughout the whole organization and in Latin America as well.

Just seeing all this manual work being automated, and seeing how the staff is thrilled that they're actually doing interesting jobs now has been great. They come in the morning, and they're actually excited about coming to work, not keying in invoices all day. That's the biggest benefit I've seen. The staff is really excited about the product, even though, in the beginning, they were a little nervous about bots doing their work.

The goal of the project was to get 75% of our invoices done with no human intervention. We actually hit 90%.

We use the UiPath community quite a bit. We find it very helpful. Most times, when we're having an issue, other people are having the same issue. We have gotten very good insights and have found other use cases. It has helped us a few times to fix an issue. It's a great feature.

The UiPath Academy courses are great. When we rolled out, we did a project with UiPath. We put a lot of their courses in our Academy so that our users could take them through us, and have actually had a very good response. A lot of people in the company took it, and the completion rate was very high.

The Academy teaches people what RPA is, and how to use it. It could be as basic or as complicated as you want. They have a wide range of classes. The fact that people can get in there and start learning for free is also very good.

Maybe we need to rely on our rep a little bit more to find out what's out there and start asking a lot more questions. We don't understand its full potential. However, that's a little bit of us not asking the right questions. What they've been terrific about is coming out with fixes. Every time we have an issue with something, they're quick to fix it immediately or in the next release. 

They're spending a lot of time and effort on unstructured documents or core quality documents. Sometimes things don't pick up right away, however, it is my understanding that they're working on it, and it has improved tremendously. Even since the beginning of the year, we've already seen some improvements.

I've been using the solution for two years. 

The stability is great. What they've done is pretty impressive. They're going to be here for the long haul.

We found it to be very, very stable. We have not had any issues since we went live, so that's also been very impressive for us that it's extremely stable.

From our perspective, there's really no issue with scaling. We're looking to expand, even by putting more invoices on it, and we don't anticipate it being an issue. We're not concerned in the least about how much it can handle. We're looking forward to expanding it a little bit.

Technical support has been terrific. 

They're very quick to react to us, and even if they aren't, our rep is always very quick to help us get a response. 

Positive

This was the first RPA solution I've used. 

I work in finance and accounting, and we were chosen to be the proof of concept to use UiPath. We were in very early, so we did a very early proof of concept, built five bots, and presented them to senior management. We gave feedback that we thought it was something that could be beneficial for the company.

The initial setup was very straightforward for us. UiPath worked with us. They were great in helping us out; the reps really helped us through the whole proof of concept. It was very new to us, and we had their full support - even when we were presenting to senior management.

We're looking at ROI on one project right now, and we estimate we will begin to see a return in year two, which is great.

The pricing has been fair. They've been very good to us with the pricing. They let us choose what we needed. They build packages that fit us, whereas maybe the competitors aren't doing that. Others don't give us the ability to buy what we need. We kind of would have had to buy in bulk, and we didn't like that either. UiPath gives us the ability to be flexible with what we need.

We looked at Automation Anywhere. We just had a better feeling about UiPath. Even from the proof of concept, we had a better feeling about UiPath.

The biggest thing we found with Automation Anywhere, for example, was we asked for a demo license so that we could do a proof of concept; we had a very difficult time even installing the demo licenses. In contrast, with UiPath, it took us a matter of minutes to get going. We were on and building bots within a matter of minutes. Therefore, very quickly, we realized UiPath was the right solution for us.

We're on the latest version, I believe.

While our company is very socially and environmentally aware, we're not yet leveraging UiPath on projects that work towards good causes. RPA is starting to get some acceptance into the organization now, and we'll do something in the future. 

I'd advise potential users to set expectations with users. Talk to users. With RPA, people always fear when they hear robots. Setting expectations for your user base. Also, if you're not sure, find a partner that you can trust. We found a very good partner. They were very good to work with, and we really felt like we could trust them. We wouldn't have been able to do this without them. They really brought in the expertise. 

I'd rate the solution a ten out of ten.

The software's terrific. The support's terrific. All the people that are assigned to our account are very attentive to us. Our current rep is amazing. Every time I call him, he always helps. If he can't answer it, he always finds us an answer. They're quick to respond to us, even if they don't have the solution immediately. It's never gone more than two days without us resolving any issues. They've been very, very good.

We're very happy with the overall solution.

We have about 180 bots we're doing now. I think the most interesting one we have is an underwriter bot. It collects information about a person who has just applied for a product, and it does research for the underwriter. It does financial research and medical record research, and it compiles all that into notes for the underwriter. It actually gives them a recommendation on how to proceed with the application. We do all sorts of use cases, including financial and claims, and have a hand in everything that MassMutual does.

In terms of the ease of building automations, we have processed millions of cases through UiPath. It has saved hundreds of thousands of hours for our employees and freed them up to do other tasks. At MassMutual, we have people lining up to have us make a bot for them. So, it's been well accepted.

I like the tie-ins to other languages. Being able to use Python, C#, and VB has been very valuable because I can get a more diverse developer skill set on my team. If somebody's interested in a particular language, I can push them in that direction. If they want to get more into C#, for example, we can do that.

We put all new developers through the UiPath Academy courses. We're trying to get more into attended automations as we're almost exclusively unattended right now. I'm trying to get all my developers to go through the attended automation course. It's only 16 hours, so I can upscale them all on how to build attended automations better. I'm also sending some citizen developers to that course. It's pretty easy for the developers to pick up, and the citizen developers can try it.

We struggle with handwriting recognition. If we had something, maybe in Document Understanding, that would work well with handwriting recognition, it would help us out a lot. Right now, we use an outside vendor for that.

I've been using UiPath for four and a half years.

We've been using UiPath for almost four and a half years, and we've had one outage so far. The stability has been great.

We've grown a great deal in the last four years, and scalability hasn't been a problem.

We have a really talented development team, so we haven't used technical support much. However, they've been useful when we've run into problems. I'd give them a rating of ten out of ten.

Positive

I was not involved with the initial setup, but all other deployments and upgrades have been seamless.

We measure the ROI by how many full-time employees we would need to do the work the bots are doing. I think we're at 90 to 100 covered. It's working well.

The cost of UiPath is much less than that of Blue Prism. They've been very flexible and willing to work with us with our new contractors we just signed on. It's worked out well.

We looked at Automation Anywhere and Blue Prism. We chose UiPath because of the technology that we can use to build things. I like that our developers have marketable skill sets when using UiPath. They can use their SQL skills and their C# skills, for example. With some of the other products, the developers aren't really stretching themselves or making complicated solutions, which is just what they really want to do. It just seems like the other programs are more drag-and-drop only, and I don't think that's great for my team.

My advice would be to start slow and small. Big bots sound like they give you a great ROI, but the complexity and the amount of time you have to spend on them burn through your ROI quickly. We've learned that building small 10-week projects for bots is better.

On a scale from one to ten, I give UiPath a ten. It is very simple to use and easy to pick up, like I'm learning with my new citizen developers. It can get really complex with my advanced developers being able to build some pretty unique things. I like that flexibility.

Right now, we have nine production animations.

Our first use case is to convert video to audio and then upload it to a legacy system. We have another use case that takes an Excel spreadsheet of 2,000 rows and searches one row at a time on the federal court website to get the results of our cases. 

We also have another use case that generates an SAP report daily, downloads a report, and feeds a Power BI dashboard. 

The last use case monitors a client's email, and as soon as there's the form request, we open the request, and we add it to their system automatically.

Thanks to COVID-19, since everything went digital, it added a lot of manual work to employees. It helps reduce manual labor. It just saved time. The robot now does the amount of work that got created due to COVID. It went back to normal in terms of workload now that we can get help from UiPath.

I love the REFramework and the Azure Queue and Orchestrator. Those are great features. They all work well.

The UiPath community is awesome. That's one of the reasons I use UiPath. There's so much stuff available everywhere. For example, if you go on Google and search for a subject, you are going to find information on either YouTube videos or community sites. There's just a lot of information available about everything. Also, a lot of super complete documentation is on the UiPath website. Any question we get, it's super easy to find technical information on that subject.

I've used the UiPath Academy courses. It has helped me start very quickly since they're all free, and there are many courses to choose from. When I started, I used my first two weeks to just do Academy training, and that's how I started. They have a complete curriculum. It's pretty nice.

The speed of upgrades is really hard to follow. It's great that there are continuous improvements just for us; however, it's just a bit hard to keep up with all of the changes.

I wish I could use the SaaS version. Our only con is the SaaS offering is not accredited in Canada, so we're working on that. That's not a UiPath problem.

I've used the solution for about two years.

The stability is awesome. It is very stable. It recovers itself. It doesn't err. It's very easy to carry on, and exception handling is very easy to manage it. I have no problem with it.

It's super easy to scale. I'm sure there are always ways to improve, and we're a small group, so I only have six bots in production right now. However, I already have some processes that could be scaled. They're using two robots now, yet I could easily put that to four or five if necessary. If you create workflows correctly, it's super easy to scale.

Technical support is pretty good. I've used it a couple of times and had no problems.

Positive

I did not previously use a different solution.

I was involved in the initial setup, and it was straightforward. 

The installation instructions were pretty easy to follow. The orchestrator was pretty easy to set up, as were the studio and the system. There's nothing complicated. I find it's just a regular install.

I was given the license information and just went along with it. We are a small department. I was in a team of one. We didn't have a real strategy. We just had to start somewhere and do a proof of concept and move on from that. That was my strategy.

We did not use an integrator, reseller, or consultant. It was implemented in-house.

I have witnessed an ROI. For example, when converting video to audio and uploading it. Each video was taking about 30 minutes to upload manually, and we produce about 280 videos per day. The robot does it in four minutes right now, and it does it across Canada. Three bots do 280 videos in 20 hours. The ROI there alone would be huge.

I don't deal with the pricing aspect. That said, I don't see it as a problem. I see that it brings a lot more value. We save a lot more than the cost of their license.

I touched Power Automate a bit. I heard about Blue Prism. However, I did not really look into it. We just started with UiPath. When I joined them, my company had already purchased UiPath. So for me, I just started with UiPath.

We do not use the AI functionality just yet, although we have plans to in the future. 

I would for sure recommend UiPath. I haven't really tried other solutions. However, I've heard that people were trying them and returning to UiPath.

I'd rate it a ten out of ten. The product is awesome. The support is great. The community is also huge. It's super easy to find information, find support, and find stuff. I find it very easy to start using the product and can show value and benefit to clients.

We automate the entire revenue and order to cash and then process it to payables. It is used for processes, from generating customer invoices to ensuring that all our vendors are getting paid timely. We also use it for data reporting, audit requirements, or whatever information gathering that the company may need.

We've automated about 30-ish processes, and that's just the tip of the iceberg of where it's going.

All of the processes are attended to right now. We're still getting the backend set up to move some of them to unattended.

The solution has improved the organization by providing time savings. That's one of the most fundamental things. We recently had a project that would take a human who's actually navigating through the screens and clicking all the buttons roughly a month's worth of work, if that was their primary focus all day long. We were able to get that completed within two days using UiPath. Therefore, the time savings are phenomenal. 

Also, when you're dealing with all that data, there's a lot less likelihood of human error and missteps. With the bot, we know for sure that the line is the line, and that's it. It's error-free for the most part.

The low to no-code is by far the most valuable feature. Developing a bot in under a minute that saves you an hour a day is phenomenal.

The user community is great. Looking at the forums, when a question is posted, the responses are fairly quick, either from UiPath or the community itself. In my past role, I posted to the community before, and I had been able to answer some questions as well. Then, it's nice to know people are having the same problems you're having and finding solutions.

I've taken UiPath Academy courses. I've taken mostly the developer ones, and then I'm looking into more of the admin side, with the Orchestrator and project management side of it. The biggest value is that it walks you through step by step and you're doing it alongside the course. It's hands-on learning. It's one thing to watch a video. It's a different thing actually to play with it and have something start working.

Overall the training and documentation could be better. There's just so much of it, so a streamlined way to get to the information I need would be ideal.

I've used the solution for about two years. 

It's very stable. Performance-wise and stability-wise, it's great. We're able to access it from anywhere. I have the Orchestrator app on my phone, so I can always keep track of the bots that we've developed and see how they're doing and everything.

Scalability is something we're still looking into. We just started, so we're still in the groundwork. However, in terms of being able to scale, the potential's there. We just need more time to play with it.

I've had one instance with them, and it was great. They knew their stuff, they walked me through everything.

Positive

Before UiPath, we used Nintex RPA, and then an SAP RPA tool as well. We used to UiPath to get more usability and scalability. The user-friendliness of the product and just the engine and the innovations that they're making behind it really placed them as a leader in the sector.

I was involved in the implementation since proposing the idea to start developing and starting a road show to be able to expand.

The process was straightforward. I had no qualms about it.

We started small. We essentially had two developer licenses, a couple unattended, and then a couple attended. We had already identified who would the attended bots go to, and did all that legwork in the forefront. Once we got the license enabled, we could activate it, work in the Orchestrator to assign the specific roles, and then have them start running. Within a week, we were able to get bots out the door and have people actually using them.

Everything has been done in-house. We've been building everything ourselves. 

We've definitely seen an ROI. For example, in one project, we were able to take a month's worth of human effort and completed it in two days with UiPath. We've had several others of a similar nature.

The pricing is a bit high compared to other products. That said, it does offer more. From working with other ones, it is definitely a more powerful tool and well worth the pricing.

We did evaluate other options. We had the ones we used before. We also looked at Blue Prism, Automation Anywhere, and a couple of others. 

The difference was a sense of familiarity. I had previous experience with UiPath. Mainly the innovations and the fact that since 2019 on the Magic Quadrant, they've been the leader consistently, and they will continue to be, were the reason we chose UiPath.

We do not use the AI functionality in our automation as of right now. It is something I'm interested in, however.

Our company will be involved in an environmental initiative using UiPath. We have an environmental group. As of right now, we haven't thought about taking it that far. We've only had it for about a month or two. It's something we're considering for the future. 

The most important part is going to be the user interface. The people who are developing it, the people who are using it, they're the ones who are going to have the most to say about it. Your business end-user has the most to say about it; if they don't like it, that's all you'll hear. By focusing on that user interface, which UiPath has done, you really get a solid project that people get excited about rather than leaving a bad taste in their mouths.

I'd rate the solution a nine out of ten. I love the product.

Our biggest use case right now is around business development. We use UiPath to run reports that we get off of the internet against our internal databases to try and find anyone who is a client because we're a law firm.

Most of my development right now has been on the business development side. We're helping clients with their cases, whether it's a litigation case, a bankruptcy case, or a real estate case. I use UiPath to help identify potential clients or current clients so that we can help them in their legal space.

UiPath has helped to alleviate some of the workload of our paralegals, assistants, and secretaries. They were going through large files of cell rows, and it was taking up many hours of their day. Using UiPath, I was able to automate a lot of it so that they don't have to spend that time. Now, it's more of a review process as opposed to a daily, mundane process of going through Excel files.

On one of the other processes that I developed, a marketing assistant had to take another daily report, and check to see if any of the companies that were filing for litigation on that report were clients or prospects. It took three hours of her day every day, and it's done five days a week. Now with UiPath, I have it unattended and running at 5:00 a.m. so that when she gets in, all she has to do is review the report that I generate for her. That's a consolidation of what comes off the website, what we have in our internal systems, and anything that matches.

I do all my developing in Studio. I develop and publish into the orchestrator cloud, and then I try and run everything unattended. So, Studio is a very valuable feature for me.

Another feature that I've been using a lot is the new integration app with Microsoft that triggers emails.

The UiPath Academy courses are great because when there are things that you don't know right off the bat, it helps you develop, learn, and grow within the platform. I've done a few courses and plan on doing more. It's definitely helpful for me being someone that didn't come from a development background. I taught myself UiPath in the beginning, and now that I know how expansive the Academy is, I'm definitely going to take more classes so that I can learn exactly how much I can do with UiPath.

I would like to see ongoing integrations with different applications. For example, we have UKG, which is an HRIS or HCM system. I'd love to see if there could be some sort of connection there because there are definitely some HR tasks from onboarding and offboarding that we do in the HCM that I'd love to have UiPath help with.

I like that UiPath is a platform for more than just one specific product. So, I'd like to see continued expansion of the platform and have different APIs connected to it. Different integrations sitting on top of it are just going to make it more beneficial because you'll be able to have everything come into one spot instead of having to buy four or five different products.

My firm has had it since 2019, and I've personally used it for about a year and a half. 

We're in the cloud and not on-premises, and I think the cloud runs pretty well. Up until last week, the stability was great. 

Last week, I had an issue with one of my licenses falling off of the unattended robot. I was surprised that it happened. I don't really know why it happened, and I'm working on getting it fixed.

The scalability is great. There's definitely a lot of potential for it to scale, especially in our environment.

They support infrastructure and not development, which at first was a little bit of a bummer for me. Their tech support has been great when it does revolve around infrastructure, and I'd rate them at eight out of ten.

Positive

We found a couple of clients using the UiPath processes with respect to business development.

I think the pricing is reasonable. I don't think it's too much of a stretch, and I think it's where it should be.

If you have a lot of paper processes or routine processes that are weighing down your employees, then UiPath and automation, in general, are the way to go. There's fear that it's going to take over the human role, which it just doesn't. From a 500 foot view it kind of makes sense, but when you're developing and working on the automations, you realize that you really can't get rid of the human aspect of it. This is because there are always going to be some sort of checks and balances as well as things that the robot can't do and decisions it can't make. So, don't have that fear and push away from automation or UiPath. They go well together, and you should definitely consider it.

Overall and considering the usability of UiPath, I'd give it a nine out of ten. I think there's a lot of documentation out there with the forums and with partners that support as well. UiPath does a really great job, and I'm happy that my firm decided to purchase its product.