UiPath Platform Reviews

My client is a bank, and we create bots for them. They had processes that their employees used to do manually. They gave them to us to mimic the actions that they did. We automated those processes.

UiPath has increased the net worth of our organization. From UiPath, our organization has gained much more than expected.

UiPath improves the workflow. When we automate the processes, they go into the bank environment where they are used by all the employees from all the regions or states.

UiPath enables us to implement end-to-end automation. It is very easy to build automation using UiPath.

UiPath improves efficiency. The last project I worked on had 1,200 people working on the process. We automated that process, and with automation, 1,200 people have been eliminated directly.

I have not used UiPath's AI functionality but my team has. It makes it easy to automate processes that are more complex or involved.

UiPath has not saved us costs. When we use AI Fabric, we have to implement it additionally to the production environment, and it costs more.

UiPath has reduced human error by about 70%.

UiPath has freed up employees' time. The time saved depends on the process. If a person is doing the same process the whole day and we automate that, he has the whole time for other activities.

The Excel activities are valuable. We can do browser automation through other sites or tools, but for Excel, using tools or options like Selenium or JavaScript is quite complicated because we have to import the file from the JSQL or other things, whereas, in UiPath, we get direct activities. We can directly perform the operations by using the activities. We can directly apply logic to it, and that is how UiPath makes Excel automation easy. This is why I like it.

We have been getting positive outcomes from the UiPath Community. Whenever I have any questions, I go directly to the UiPath Community. Most times, we get the answer from there.

Currently, we have to additionally implement UiPath Fabric. It would be easier if it is already integrated with UiPath rather than having to add it. We have to take the dependencies by searching them. We should be able to go for the default ones.

Its stability also needs improvement.

It has been approximately one and a half years.

The stability needs to be improved. The UiPath selector is consistently failing.

It is a scalable product. We have about 150 users using the solution. It is being used in multiple departments.

Technical support is much needed. It has to be there. 

Our team has used UiPath Academy and UiPath Community. Whenever we get stuck while building the solutions, we most often get a solution from there. It is quite efficient.

Positive

I have used Selenium. In Selenium, we write scripts. We use the Java language for automation. We have to write the code, which makes it more complex, whereas, with UiPath, we can use direct activities, which makes it easier to understand and write the code.

We work in the cloud. Its deployment is easier. For the older versions, it was quite difficult, but with the upgraded version, it is quite easy.

It takes five to ten minutes, depending on how many bots you want to implement. If you want to implement one, you can directly do it in ten minutes.

One person is enough for the deployment. For maintaining the bots, we have a team because the developers and users do not have access to the production environment.

We have seen a 100% ROI.

The price of UiPath is comparatively higher than Selenium. Selenium is a free tool, and UiPath is quite expensive. 

Some organizations make automation costlier than it has to be. They use UiPath, and while selling the products, they make it more costly. It depends on the organization.

Freshers can learn UiPath. They will get knowledge about logic building. 

I would recommend UiPath to others. I would rate UiPath an eight out of ten.

The process is for background checks. There are all kinds of checks such as academic, criminal, and work as well. We receive all the volume through the queues. We are using the citizen developer, StudioX, to get the cases and understand what are the fields and what are the requirements for each one of the cases. The bot will process them accordingly. For example, for each university or academic, there is a different process around the world.

The industry we use it for is HR. What we do with the backgrounds is providing a confirmation to our clients that people have the qualifications that they say they have. It is for data accuracy and consistency within the HR and talent acquisition departments.

Our AI-powered automation initiative has not yet changed what our organization is able to achieve because the project is still a pilot. We are still working a little bit on the environment. We are working through VDI, so it is not straightforward. We cannot just install or put UiPath to work. So far, we have not seen all the results, but we are looking forward to that in the next quarter.

UiPath would definitely free up time or resources for other tasks. We are a team of six people. We are estimating that two of them will be free for new projects. There is about 30% of resource savings.

Our usage is very simple. We have been getting the text, parsing it, and trying to categorize and analyze it. We are not using it fully, but the OCR is very important. This is a package from StudioX. With OCR, we will implement document reviews to make sure that whatever the applicant puts in the form is consistent with the document provided. For example, in academics, it will be your bachelor's or master's certificate.

The value proposition of implementing UiPath is that if we use UiPath and the RPA functionality, instead of passing the process to a BPO, we will start understanding the process and automating it as much as possible. We will have hybrid workflows between humans and robots. We will create capacity. We will have the same number of workers but increased capacity. We will start having conversations with our stakeholders on how to reinvest all of this capacity that has been liberated.

We have had some issues with StudioX. In terms of features, for now, I am pretty happy with UiPath. The requirements of the process to be automated are covered with the basic functionality. It is not exactly UiPath, but for security reasons, we are not able to download packages and use the functionality provided by the community with their developments. It is not on the side of UiPath. 

I was certified as a Citizen three years ago. That is the time frame that I have been using it.

Recently, there was a software update of StudioX. We had some bugs. I would rate it a five out of ten in terms of stability.

We are working on moving to the cloud, so scalability will be good.

We have internal support. I do not speak with the vendor. Our internal support system is pretty consistent. They have quick response times.

From my perspective, I do not think we have been using any other solution. We have been with UiPath for about eight years. I cannot confirm the number, but I know that we have been partners for a long time.

We also use AutoHotkey which is something similar but not a replacement. It is a software solution that allows you to reprogram your keyboard and put some functionality in there to automate some of the things, but it is not a replacement.

I was not involved in its deployment. It is on-prem right now. We are migrating the company to the GCP, so there may be some restraints in regard to that. Everything is currently on-prem, but we are working on going to the cloud.

The ROI would be in regard to the capacity. We estimate two FTEs to be free from this project.

We have not yet used UiPath's AI Center and many other features. We are using StudioX, so we are still in the citizen developer mode. We are not using the full functionality with Studio and all that. We have an RPA COE. They have much more complex processes and projects, but we have not used it for that. This UiPath convention has brought a lot of ideas in terms of how to start leveraging it more.

We have also not used UiPath Process Mining and Task Mining. I am working with one of my colleagues who is like a bridge between operations and IT.  We are working together to see how we can better use the technology to improve processes. I have to go team by team, understand the process, and go deeper to see where we can start using this technology. We will have a roadmap of where we need to go.

Overall, I would rate UiPath an eight out of ten.

I have used UiPath for use cases that are both transactional and linear. It involves human resources, cybersecurity, OEM reporting, IT service management, service delivery, and examining of patents and trademarks. We work with federal agencies in the public sector. 

I enjoy the enhancement of UiPath's debugging tools. I like the IDE and integration services. There have been massive improvements. I love to work with Orchestrator. It has become more streamlined and helpful. 

UiPath needs to improve its documentation. AI Fabric's installation was an absolute nightmare. I tried to get help from the documentation portal and couldn't find what I was looking for. 

I have been using the product for four and a half years. 

We have seen ROI with the tool's use. One of my use cases involves the Patent and Trademark Office, where two GS-15 patent attorneys worked on patent suspensions. An unattended bot helped to save two full FTEs' a year's worth of work. 

We wanted to achieve less human error with AI-powered automation. We also wanted to streamline the process so that human involvement was less. Also, it helped us do more things than a human. 

AI-powered automation has increased accuracy for one of our use cases. We used AI Fabric and Document Understanding to help with reconciliations that came in PDFs. 

Automation has helped us free up our resource time by over 1000 hours. 

I last used Process Mining in 2020. 

I don't enjoy using Power Automate since its scope is limited. The environment where I use Power Automate did not purchase advanced licenses. UiPath offers more flexibility for programmers who are into API solutions. It wasn't available in Power Automate, which annoyed me. 

I run a team of developers and spend most of my time in Orchestrator. It is the best product from UiPath. 

We use UiPath for automating tasks for customer operations.

The most valuable aspect is its ease of use. The utilization of AI has resulted in a time-saving of either four or eight hours per week. When analyzing a customer's job workflow, it's done promptly.

There is room for improvement in browser automation, particularly regarding access and success rates. Success and failure recognition are key areas to focus on.

I have been using UiPath for four years.

It is relatively stable, I would rate it seven out of ten, as it should be improved.

I would rate its scalability features six out of ten.

I would rate its support team seven out of ten.

Neutral

We have experience with NTT-AT WinActor and Blue Prism, but we opted for UiPath because it proved to be more effective and reliable.

The initial setup was easy.

It used to come at a high cost, but now it's more budget-friendly. Considering the features it offers, it's definitely a good value for the money.

Overall, I would rate UiPath eight out of ten.

We had two distinct automation needs. First, we aimed to simplify the process of obtaining weekly updates on new employees. This involved automating navigating a portal, identifying new employees, and distinguishing between contractors and full-time employees and aims to streamline maintaining an accurate and current employee database for your company. 

The second use case focused on case number categorization. We needed to categorize cases originating from sources like SSM, DC Salesforce, and others into different categories, such as origin-related or finance-related, to prioritize and address them based on their urgency and type.

It offers an advanced and in-depth set of features, allowing for intricate and specific automation tasks. It is designed for a more user-friendly and localized experience, catering to individuals who aren't necessarily focused on development. 

The ease of use in both running and developing automation bots is a key factor for us. We also measure customer satisfaction not only in monetary terms but also in terms of the hours saved. For example, if we can save ten thousand hours in a year, it's a substantial achievement because it translates into cost savings for the organization. Ultimately, the hours saved through automation equate to tangible financial benefits.

The concept of process analysis would be helpful. Having a tool that can assess the entire workflow of an automation created by someone would be highly beneficial. This tool could identify areas where enhancements or improvements are feasible, simplifying the process of refining and optimizing automation workflows. In the case of case number categorization, we encountered an issue. While creating the automation, the system was designed to detect and categorize cases into various specified categories.

I have been using UiPath for a year and a half.

The performance of the automation largely depends on the developers and the environment. For unattended automation, ongoing monitoring is necessary, especially when your team is actively making changes to the interface of the platform or system you're automating.

It is highly scalable as it can be deployed to handle large datasets and execute numerous processes concurrently. This scalability enhances its efficiency and productivity, making it a valuable tool.

My company made the decision to opt for UiPath over other vendors approximately five to six years ago. The primary reason for this choice was its superior technology and the seamless integration it offered for running our processes.

The initial setup was straightforward.

It doesn't have many direct competitors that offer a comparable blend of advanced automation features and competitive pricing. What sets them apart is their commitment to continuous improvement and innovation, evident in their advertising and technology enhancements. 

Overall, I would rate UiPath nine out of ten.

We use UiPath to automate the extraction of information from PDF files and populate websites with this data. 

Our primary goal is to save time for our business users, allowing them to focus on more engaging tasks instead of manually clicking and inputting information on various websites.

The incorporation of AI in our automation liberates resources for other tasks. I believe we save approximately thirty minutes per employee each day.

The most valuable aspect is the ease of accomplishing tasks. It's incredibly user-friendly, making it accessible even to non-developers. Whether it's clicking in specific locations or entering data on a website, it simplifies the process significantly.

Updating the tool across multiple virtual machines can be time-consuming and somewhat cumbersome. It would be more convenient if this process could be automated.

I have been using UiPath for three years.

It offers good stability capabilities.

It is a highly scalable solution.

Their customer support has proved to be excellent. I would rate it ten out of ten.

Positive

I previously used Microsoft's Power Automate tool, but I switched to UiPath because it offers a wider range of features. Microsoft's focus seemed to be primarily on Microsoft-related costs, often neglecting comprehensive support.

The initial setup is straightforward, but the main challenge I encounter is related to updates.

Overall, I would rate it ten out of ten.

We automate business processes that take up a lot of effort and manhours. Our company deals with a lot of documents. 

The most valuable feature is Task Capture. 

We work with Google Cloud and are excited about the possibility of a partnership. 

I have been using the product for six months. 

The tool is very stable. The product's stability depends on the processes you configure it with. 

UiPath's scalability is impressive. 

UiPath's support is great. 

Positive

The tool's deployment was straightforward. There were a few inefficiencies within my company. 

We currently have the tool deployed across different business lines suffering from silos. In the future, we may move towards a centralized structure. 

We have seen ROI with the product's use. 

We want to reduce our employees' demand hours and have them focus on high-value tasks. 

UiPath has fundamentally changed our organization, and we want to learn more about its capabilities. 

The tool has freed up our resources' time. 

I rate the product a ten out of ten. I like working with the software. It might be daunting to start automation and get employees to accept it. However, having a good rollout plan and strategy will ease your concerns. 

I work in finance, and we have diverse use cases for UiPath.We use it for invoice processing, ML detection, and tag categorization of items that we sell. 

UiPath Action Center is very valuable. 

We ran into issues during the upgrade. It was not warned before. 

I have been using the solution for five years. 

UiPath is stable. 

The product is scalable. 

We get good resolutions when we raise issues. 

We did on-premise deployment and had to check load balancers, SQL server, and Redis. It took us about eight to nine months to get into production, which was cumbersome. 

We have seen millions of dollars of ROI. 

UiPath is expensive. 

Our business objective in automation implementation was to eliminate manual labor. Initially, we started with RPA. The finance department has a lot of manual work, including prescriptive things like driver's licenses and transcribing. We started using RPA to gain ROI.  

The use of automation has enhanced our accuracy. 

UiPath has helped us save 100,000 hours, which translates to millions of dollars saved. 

I rate the product an eight out of ten.