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Real User
Mar 11, 2019
The studio for development is quite intuitive and user-friendly
Pros and Cons
  • "The flexibility and easy-to-use platform of UiPath make it on a par with other RPA vendors, and what I like most about UiPath is that it has 400+ inbuilt activities and customization activities making it more valuable."
  • "Activities or any feature that can reduce or eliminate code stuff would be a great introduction to UiPath."

What is our primary use case?

I have implemented finance and pharma-based solutions using UiPath. I have automated processes like cash management, invoice validation, Java applications, and Citrix-based applications using UiPath. The application involved was Oracle EBS, and it was a Citrix environment. Processes mainly included cash management, month-end closure, and bank reconciliation to name a few.

How has it helped my organization?

Citrix and mailing capabilities in UiPath has definitely brought a change in the thought process of my organization, and they have started taking UiPath as a more serious tool with better and enhanced capabilities. In fact, we have delivered a few great POCs.

What is most valuable?

  • The flexibility and easy-to-use platform of UiPath make it on a par with other RPA vendors. 
  • The studio for development is quite intuitive and user-friendly. 
  • Also, what I like most about UiPath is that it has 400+ inbuilt activities, and on top of that, it has introduced customization activities making it more valuable.

What needs improvement?

Activities or any feature that can reduce or eliminate code stuff would be a great introduction to UiPath. Also, if more functionality can be added to queue management, it would be of immense help.

Buyer's Guide
UiPath Platform
February 2026
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For how long have I used the solution?

One to three years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Software Engineer at Cognizant
Real User
Mar 8, 2019
It has an effective/simple user interference monitoring option available with the charts and graphs
Pros and Cons
  • "With this simple UI, my experience with UiPath is approximately four months; whatever I have noticed, their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue."
  • "There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage."

What is our primary use case?

Learning RPA:

Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.

Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.

How has it helped my organization?

I'm usually solving infrastructure related automation like Exchange 2013, Windows.

The benefits that are in the ITIS sector: The work is the same that has to be replicated to different customers at different points in time. UiPath gives an option to resolve this duplication of work and saves time as well as resources.

It has an effective/simple user interference monitoring option available with the charts and graphs which help in handling the exception cases. And help in a case study for further development and implementation.

What is most valuable?

With this simple UI, my experience with UiPath is approximately four months. Whatever, I have noticed their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue.

What needs improvement?

There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage. So having all in one place would be helpful.

And also they need to provide another couple of robots for the community version user for enriching their skill and for learning purposes. And also they need to have sample projects available to help new learns to learn complete automated skills rather than bits and pieces while taking courses in Academy.

And there should be a sample cheatsheet provided. UiPath is a simple tool which can be learned by anyone in less than a span of five weeks. If they have provided a sample cheatsheet, it would be easier to follow.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

Completely stable and reliable with all the scheduled jobs. It gets the job done in most of the cases.

What do I think about the scalability of the solution?

It was quick and effective in handling all the assigned tasks and simple to handle.

How are customer service and technical support?

Didn't have a chance to raise many cases with their technical support team for their assistance. But whatever the cases I have raised or saw, they were quick and responsive.

Which solution did I use previously and why did I switch?

This is the first RPA tool I have chosen over Blue Prism for a simple reason: open source and an active community to share the views and new ideas.

How was the initial setup?

It was straightforward; I didn't face many problems. It's one of the simple tools that can be set up with basic knowledge. 

What about the implementation team?

Didn't implement via vendor team, but did set up a couple of components. It works like a charm and is completely reusable.

What was our ROI?

Return on investment — not applicable. Still, I don't have any project that is completely commercial that went live. But I will have a better ROI using the UiPath tool. It's trustworthy.

What's my experience with pricing, setup cost, and licensing?

UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.

Which other solutions did I evaluate?

  • Growth in the market
  • Ease of use
  • Reliability, and 
  • Management.

What other advice do I have?

There could be an improvement on the library packages and other built-in options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
February 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
PeerSpot user
RPA Business Consultant at a tech consulting company with 10,001+ employees
Real User
Top 20
Mar 8, 2019
Automated customer onboarding experience
Pros and Cons
  • "Quick automation, easy reporting, component-driven design, agile customer support, UI-driven workflows, and easy integration capabilities make UiPath a powerful solution for automated customer onboarding in banking."
  • "More training opportunities can be incorporated on UiPath Academy for users; real life project examples along with project videos and tutorials can give a better glance on the tool's capability and functionality."

What is our primary use case?

Automated customer onboarding experience with UiPath integrated with CRM solutions for banking cost.

How has it helped my organization?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What is most valuable?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What needs improvement?

  • More training opportunities can be incorporated on UiPath Academy for users
  • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
  • OCR interactions video tutorials in real time projects can be saver
  • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Arjun S Meda - PeerSpot reviewer
Arjun S MedaRobotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
Top 20Real User

This is a high potential use case and saves significant time and effort when automated. Thanks Rajan for sharing.

PeerSpot user
Robotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
Real User
Top 20
Mar 7, 2019
OCR integration works well with third-party engines
Pros and Cons
  • "Ease of implementation, an extensible framework that assists in plugging in required components from existing scripts, and intelligent automation utilizing best-in-class machine learning algorithms make it easy to customize based on requirements and provide an easier start for implementation and presentation."
  • "The core product is yet to include machine learning capabilities."

What is our primary use case?

  • Invoice processing
  • Claims processing
  • Vendor onboarding
  • Product fitment analysis
  • Database monitoring
  • Interaction with FTP and analyzing XML files
  • Underwriter quote submissions
  • Automating reconciliation of reports.

How has it helped my organization?

Ease of implementation.

Extensible framework assists in plugging in required components from existing scripts, and in implementing intelligent automation utilizing the best in class machine learning algorithms.

The framework provided has good recovery mechanism and exception handling capabilities built in. It can be customized based on the requirements and provides an easier start for implementation and to showcase in a presentable manner.

What is most valuable?

  • Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
  • PDF automation: It performs well in reading native PDF documents.
  • Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
  • Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
  • Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
  • Mobile app support to monitor bot health and status of the workflows.
  • OCR integration works well with third-party engines.

What needs improvement?

  • The core product is yet to include machine learning capabilities. 
  • Focus on solving domain-specific high volume use cases to target the major pain points in each vertical.
  • Simplify the knowledge requirements on .NET Framework for implementing complex automations.
  • Including additional visualizations on the reporting side would help. 

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1029453 - PeerSpot reviewer
Senior software developer at a tech services company with 10,001+ employees
Real User
Mar 7, 2019
When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount
Pros and Cons
  • "UiPath is easy to use with minimum inputs given, and that's the best part of UiPath as an RPA tool."
  • "UI automation is perfect, but the scripting part could be improved."

What is our primary use case?

POC and implementation were done for the in-house team, automating the penalty system of transportal services where the penalty on a no-show user is being calculated, and every user is intimated the monetary value of a no-show. This is then intimated through the mail, and also, the list of such users is sent to the payroll department to debit the penalty from the monthly payroll. Windows Server 2012 was used and some PowerShell scripting apart from UI automation using UiPath.

How has it helped my organization?

As mentioned above in the use case of the in-house development, it really improved the way the organization was doing earlier.

What is most valuable?

When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount.

UiPath is easy to use with minimum inputs given, and that's the best part of UiPath as an RPA tool.

Apart from it, the free e-learning videos UiPath Academy is offering is of very much help for the enthusiast and learners. It's a great idea that the UiPath team started and that's the best part where learning a tool is provided free of cost, that too with the diploma.

What needs improvement?

UI automation is perfect, but the scripting part could be improved. Let's say we need to run some scripts on some server, so the command being sent and the response received over the activities could be improved.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NielsM - PeerSpot reviewer
Consultant at Crossroad
Real User
Mar 7, 2019
I like the partnership with state-of-the-art applications such as ABBYY or Microsoft OCR
Pros and Cons
  • "Via UiPath, we were able to save a workload equivalent of multiple FTEs, which can now be directed at other more important tasks."
  • "When automating complex projects, the application becomes sluggish due to the interfacing load."

What is our primary use case?

Fast-tracking the interfacing between an in-house planning application and an international partner's planning application.

Using RPA to do check and balances on invoices, and consequently uploading this data to a tax engine and extracting VAT, European sales listing and Intrastat reports. Finally, these reports are uploaded to the dedicated web portals.

Extracting handover data of wagon from a data lake and entering it into the follow-up application, since there is no direct integration yet.

How has it helped my organization?

Via UiPath, we were able to save a workload equivalent of multiple FTEs, which can now be directed at other more important tasks.

What is most valuable?

  • The community edition
  • The partnership with state-of-the-art applications such as ABBYY or Microsoft OCR.

What needs improvement?

  • When automating complex projects, the application becomes sluggish due to the interfacing load.
  • Licensing model is too complicated and has a lot of room for improvement.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Technical Trainer at Acronotics
Real User
Mar 7, 2019
One great feature which is relatively simple is its ability to pause a recording and resume it
Pros and Cons
  • "I am using it to help individuals, entrepreneurs and enterprises achieve the throughput, accuracy and additional capacity they require."
  • "The ability to search for activity lines in your code in the outline view would be great."

What is our primary use case?

I wanted to learn this platform to widen my breadth of knowledge and to have more options in my RPA toolbox. 

How has it helped my organization?

I am using it to help individuals, entrepreneurs and enterprises achieve the throughput, accuracy and additional capacity they require. I recently certified on the platform and find it quite satisfying to work with.

What is most valuable?

One great feature is relatively simple, and that is the ability to pause a recording and resume it. When debugging UiPath's ability to slow down its execution speed, visually identify UI elements it's interacting with while simultaneously showing the activity line it is working on is priceless. Coming from a lean process improvement background, I can appreciate this being implemented in a software application.

What needs improvement?

  • The ability to search for activity lines in your code in the outline view would be great. Just type, and it would filter it in a way that you could click and jump to it. 
  • It would be nice to have a centralized debugging tool for issues with arguments passing (missing/type) so as to easily detect problems.

For how long have I used the solution?

Less than one year.
Disclosure: My company has a business relationship with this vendor other than being a customer. In the near future my organization will be engaged in training on this and competing platforms.
PeerSpot user
PeerSpot user
Works at Larsen & Toubro Infotech Ltd.
Real User
Mar 7, 2019
Its recording feature is one of the best features along with its pricing
Pros and Cons
  • "It made automation very easy with the help of experts from UiPath, and using this tool made a very easy way to automate the applications that our organization uses daily like time filling."
  • "When we use the OCR feature of the tool it works, but when we try to fetch the data from the image which is of low resolution, its accuracy of fetching the data decreases."

What is our primary use case?

  • Automating applications that the client requires in the project
  • Mostly automating day-to-day tasks which are like user-setup, user termination and password-reset in an application. 

We use the 2018 version. The community of UiPath is very supportive and active; that makes it very much understanding.

How has it helped my organization?

It made automation very easy with the help of experts from UiPath. Using this tool made a very easy way to automate the applications that our organization uses daily like time filling. For the beginners, UiPath provides a platform which helps them to have a better understanding of UiPath. Also, it has a community edition that helps to have a good hands-on experience for a beginner.

What is most valuable?

The OCR capability of UiPath makes it special as this feature was not in my previous automation tool. When I started using this tool, it made it compatible with automating some complex applications like reading PDFs, virtual machines and some more Citrix applications that were hard to automate using other tools. Its recording feature is also one of the best features along with its pricing as it charges money as per robot usage by the Orchestrator.

What needs improvement?

The tool is perfect as it is a full-on package, but yes it needs some improvements like when we use the OCR feature of the tool it works, but when we try to fetch the data from the image which is of low resolution, its accuracy of fetching the data decreases. Sometimes the data gets some garbage values added to the data that is fetched. This needs some improvement. Also, if the page has some dynamic background, then fetching the data becomes harder.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.