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PeerSpot user
System Engineer at HUGO BOSS Ticino SA
Real User
The best feature is the possibility to schedule the processes and automatize its execution

What is our primary use case?

We implement some robots in order to automate a lot of activities that require repetitive actions like manipulation of Excel files.

How has it helped my organization?

We deploy robots that help us to schedule activities during the day and to get only the output. In this way, we optimize our time.

What is most valuable?

The best feature is the ability to schedule the processes and automatize their execution.

What needs improvement?

  • The product could be improved in managing clients from Orchestrator.
  • I'd like to find in the next solution the managing of Studio license from the Orchestrator server.
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UiPath Platform
July 2025
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For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The system is very good. The support works in a perfect way.

What do I think about the scalability of the solution?

It's very easy to increment performance.

How are customer service and support?

Customer service is the best. They work a lot and fix our issues always.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup is very easy.

What about the implementation team?

We configure it ourselves. In some cases, we opened some tickets with support.

What's my experience with pricing, setup cost, and licensing?

Setup, cost and licensing are good.

Which other solutions did I evaluate?

We also looked at WinAutomation.

What other advice do I have?

This solution works very well.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user944559 - PeerSpot reviewer
retired at a non-profit with 501-1,000 employees
Real User
It easily reduces non-litigated tools for our clients
Pros and Cons
  • "It is extremely helpful with our invoicing process."
  • "I would like UIPath to improve the OCR visuals."

What is our primary use case?

It is extremely helpful with our invoicing process. 

How has it helped my organization?

The key benefits are the reduction of the non-litigated tasks for our clients. It reduces time and staff needed to deal with these tasks. 

What is most valuable?

The automation process is helpful. 

What needs improvement?

I would like UIPath to improve the OCR visuals. Also, I wonder if one day the automation tools will be able to make simple decisions by themselves. 

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

It scales up easily. 

How was the initial setup?

The initial setup was not complex. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
Energy Storage Business Developer at a transportation company with 1,001-5,000 employees
Real User
It is a reliable source for faster automation.
Pros and Cons
  • "We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good."
  • "I think the only issue we have faced is with the upgrade compatibility."

What is our primary use case?

We mostly use UiPath for downloading reports into Excel files, reconcile reports and generate a result which is sent to the users. It is a faster means for automation. 

What is most valuable?

We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good. 

What needs improvement?

I think the only issue we have faced is with the upgrade compatibility. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We are considering other options that are more stable. 

What do I think about the scalability of the solution?

We only have five really small programs right now. So, scalability is not an issue for us. 

How are customer service and technical support?

We have not had a need for UiPath tech support. 

Which solution did I use previously and why did I switch?

Other departments in our organization were using Blue Prism. I do not know why they chose that versus UiPath. It is possible that they were looking for a higher level of security and stability. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. The license does not have to be in a bundle, like in other competitor products. You only have to purchase at least 10 from the beginning, for one year.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Software Trainer at Bilge Adam
Real User
The most important feature is that it is independent of programming languages and can be written with a basic algorithm

What is our primary use case?

I was giving software training in a company. And in this company, there was a time-wasting chore. At the end of the training, we took note of the students who did not come in the polls, and we were recording the polls on the institution's website. Unit supervisors wanted to be notified of the students who were absent three times in a row. This process is constantly checked and repeated because of the automation that I've done with this chore.

How has it helped my organization?

UiPath increased the value added by the company. The reason for this was that the repetitive processes were carried out automatically with UiPath robots. Especially in the field of software, the same processes can be repeated severally. These situations prevented employees from developing as they lost time and prevented them from adding more value. Apart from this, a newly developed platform has prevented some experts from using these programs today.

What is most valuable?

The most important feature of UiPath is that it is independent of programming languages and can be written with a basic algorithm. Moreover, the new library can be added, and new activities can be added to those who know new programming. This allows the program to be developed and supported.

What needs improvement?

UiPath comes with an infrastructure suitable for development. It may be a disadvantage that the simple coding sections in the studio environment are with Visual Basic. Nowadays one of the most widely used languages can be supported with C#. Furthermore, it is possible for robots to interpret the information obtained from repetitive operations by machine learning. This is a situation I believe should be directed to the field of artificial intelligence.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Developer | Data & Automation at a consultancy with 10,001+ employees
Real User
Allows you to concatenate all the different pieces/actions/sources you need

What is our primary use case?

Organizational internal processes automation — especially in areas of operation and admin (back-office).

How has it helped my organization?

I believe that UiPath opened topics of RPA and AI/ML in our company (which consequently led to a shift and much stronger orientation of our company — globally — towards technologies and technological areas like software development, the blockchain, IoT, etc.). I believe that this role ("enabler" role) was crucial and also helped tremendously in raising overall 'digital'/'ICT' and 'programming/integration concepts' awareness company-wide. You might agree that the impact of this scale might be much higher and more important than any time and costs saved by actual automation.

What is most valuable?

UiPath Studio as a whole (the very 'core' component of the entire platform) allows you to concatenate all the different pieces/actions/sources you need — and doesn't matter which one that is (API, web, database, legacy system, OS application, email, or anything else like Excel, data transformation or even OCR).

Also, I'd like to highlight Academy (and e-learns) — it's very good and provides you with everything necessary you need to know.

What needs improvement?

2018.3 and 2018.4 releases made a huge leap in terms of functionality — we're not missing anything currently.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Good.

What do I think about the scalability of the solution?

Very good (up to 10k robots — definitely OK).

How are customer service and technical support?

Very good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The entire Orchestrator setup is a bit tricky (a lot of different components — Kibana, Elasticsearch, URL Rewrite, PowerShell scripts), but we had guidance and description on the web which is also very good.

What about the implementation team?

In-house.

What was our ROI?

One year.

What's my experience with pricing, setup cost, and licensing?

Strategic partnership might bring you a significant discount (it also depends on the size of your company and future potential of the vendor — your business cases).

Which other solutions did I evaluate?

Yes (Kofax, Blue Prism).

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Part-Time Consultant at Visagio Tecnologia
Consultant
The user interface is the best part of the tool

What is our primary use case?

  • Developed a project for invoice issuance in SAP: Using UiPath, we could finish the project very fast.
  • Save costs from my company and for our clients.

How has it helped my organization?

  • Using UiPath, we could engage with a lot of new clients, because we showed them how powerful UiPath is.
  • We finished projects more faster using UiPath.

What is most valuable?

  • The user interface of UiPath is the best part of the tool. It is easy to learn how to use.
  • Another feature is the orchestrator which helps to organize all the robots in one place.

What needs improvement?

  • The UiPath could improve in the AI part so that we could build more powerful robots.
  • It will be helpful if we could have a diff for better version control.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are partner from uipath in Brazil
PeerSpot user
PeerSpot user
Part Time Consultant at Visagio Tecnologia
Real User
Very comprehensive framework (ReFrameWork) that helps the developer to build easy to read, scalable automations

What is our primary use case?

A well established, mature process that the current employer spends a significant amount of time on which can be done by a robot agent.

How has it helped my organization?

Using UiPath, my organization is able to provide to clients, a unique tool to develop RPA in many different systems.

What is most valuable?

  • Scheduling
  • Asset management using orchestrator
  • Very comprehensive framework (ReFrameWork) that helps the developer to build easy to read, scalable automations.

What needs improvement?

  • An easier way to use object-oriented languages
  • Better version control with different features
  • Git integration if possible. 

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer. My company has a partnership relationship with uipath
PeerSpot user
PeerSpot user
Lead Consultant - Product Development at FIS (http://www.fisglobal.com/)
Real User
Has a drag and drop feature to build the application

What is our primary use case?

We run many batch jobs manually to accomplish our business processes, which is very cumbersome and prone to human errors. One wrong job run may take many hours to fix the data, which sometimes causes chaos. Due to automation, it is easy to resolve our manual batch job run.

How has it helped my organization?

When batch jobs run, at that time, systems are locked and users are out. Once it is completed, only then do we allow users to log in to the system. Many times, operators run wrong jobs which creates chaos and exceeds the SLAs. After the automation, I believe these issues can be resolved.

What is most valuable?

  • Drag and drop feature to build the application
  • Keyword-based search and accordingly it just inherits its properties.

What needs improvement?

In the next release, I believe it should include cross-platform features. Like if our product is developed on Linux, then it should be capable of running shell scripts.

For how long have I used the solution?

Still implementing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.