UiPath Platform Reviews

We are primarily utilizing the platform within our department to gain buy-in for the customer's system.

We are a traditional development team, and using this platform has enabled us to work with multiple teams efficiently.

The governance aspect is very important to us. UFS Studio is also crucial for our operations.

There are significant delays between the technical team and the actual team. We are also missing some integrations with Google.

I cannot specify the exact amount of time we've been using it.

We have a dedicated development team. That said, we do have the resources to help with implementation.

I cannot speak on how it compares to other models or other components.

My primary use cases for UiPath Platform in my company are around business processes, customer service, and while we don't completely operate on the customer-facing side, we definitely help a lot with automations around fraud, payments, and reconciliations because being a banking system, we have many use cases around these areas, especially with numbers and reconciliations.

The features of UiPath Platform that I prefer the most include the long-running persistence activities, which allow you to release the license and suspend the job during long processes without wasting the license, and the Insights dashboard, which is an amazing automated reporting model based on queue items that generates and delivers reports periodically. Everything in UiPath Platform is amazing, especially its integration capabilities with services such as Salesforce and Microsoft Office 365, making our email interactions easier.

Additionally, I appreciate the terminal feature because in banking, many applications still use mainframe applications, and automating those processes is much easier with UiPath Platform's inbuilt emulator.

The benefits I realize from using UiPath Platform include that orchestration is much easier and more accessible, and the system is pretty flexible, making the setup less complicated. The cloud setup alleviates worries about infrastructure, especially beneficial for smaller institutions such as FIASoft, which cannot bear the costs of a data center or maintain a team.

In my opinion, one area where UiPath Platform can be improved is the Orchestrator's latency, which occurs sometimes while we're in the cloud.

We experience a lot of latency issues, especially with almost 100 automations generating substantial data, causing significant latency that we should aim to improve.

To make it a ten, I believe improvements in the Orchestrator and finding a better way to optimize agent costs, perhaps using a RAG model or a wrapper, would benefit both UiPath Platform and consumers.

I have been using UiPath Platform since 2019.

The other RPA tools I have used include Power Apps, OpenBots, which is mainly for extraction, and Blue Prism, where I started my RPA career. Blue Prism had very limited actions and integrations with other platforms, which led me to require UiPath Platform, and since 2019, I haven't looked back.

I use Agentic AI, but we've recently gotten approved for it and are currently making certain proofs of concept. We anticipate many questions around governance and security regarding the use of Agentic AI, which is one of the main reasons I'm here to understand the metrics and parameters around risk and governance.

I assess Agentic AI's ability to extract data points as very efficient compared to Document Understanding, though it incurs a lot of tokens, which poses challenges in a financial institution dealing with numerous documents. For example, handling a loan application with several documents requires extensive data extraction with Document OCR before processing it through Agentic AI, which can be costly in terms of tokens. Overall, performance-wise, it remains really efficient.

I have realized time savings when extracting data with Agentic AI, as our recent proof of concept demonstrated that it eliminates the multiple stages involved in Document Understanding, allowing us to send information and receive responses within a couple of seconds, making it really fast.

Currently, I do not use UiPath Platform's agentic automation capabilities such as Autopilot, as we're not permitted to use AI at all. However, I have exposure to Autopilot and see great potential in using coding agents and our approved in-house GitHub Copilot to expedite the development process.

My overall impression of using UiPath Platform's agentic automation is that it represents the next level of development and can significantly impact the current automation industry. My overall review rating for UiPath Platform is nine out of ten.

My main use case for UiPath Platform is mostly in test automation.

A quick specific example of a test automation task I handle with UiPath Platform is supporting different ongoing projects which go through different applications, both web and desktop applications that support testing in QA.

The best features UiPath Platform offers include its Orchestration, which makes it easier to handle all the testing.

UiPath Platform's orchestration feature makes my day-to-day work easier by helping with all scheduling, monitoring, and then fixing issues easily and rerunning them again.

UiPath Platform has positively impacted my organization by helping us reduce the time in the overall testing life cycle.

The amount of time saved due to test automation has helped us run more automations and save considerable time. A rough estimate of how much time I have saved is that a normal testing cycle before UiPath Platform used to take around three months, but now after implementing and using UiPath Platform, it takes one and a half months.

UiPath Platform could be improved by having more documentation on what all applications can be utilized in an easier way.

I have been using UiPath Platform for about two years.

UiPath Platform is stable.

UiPath Platform's scalability is good so far.

UiPath Platform's customer support is good so far.

We did not use any other solution before UiPath Platform.

The return on investment is mostly in time saved in terms of the overall work that has been done.

My experience with pricing, setup cost, and licensing for UiPath Platform is overall good with how the pricing is working along with the setup cost and licensing.

I did not evaluate other options before choosing UiPath Platform.

My advice to others looking into using UiPath Platform is to make sure to have your requirements clear when you begin developing your automation with UiPath Platform.

My thoughts on UiPath Platform's user community are that it is good and helps to understand the application in a better way.

We have not used Agentic Automation yet and do not have challenges we are looking to overcome by leveraging Agentic Automation's capabilities.

I would rate this review a 9.

My main use case for UiPath Platform is based on the client's use case, so I define the client's use case and work with the account executive and UiPath to define the client's use case together.

UiPath Platform has positively impacted Sporidian Technologies as we were the first SI partner in the United States to be certified a UI certified vendor partner, which has supported Sporidian Technologies in terms of market opportunity with automation and working with clients.

Being the first SI partner and a certified vendor partner with UiPath has positioned Sporidian Technologies in the market as a vendor partner that is a subject matter expert.

The best features UiPath Platform offers are those within the Fusion platform where I can utilize credits between AI and Aigentic.

These Fusion platform features, such as using credits between AI and Aigentic, are valuable to my clients because they might have a need for both Aigentic capabilities and AI capabilities. Previously, when they were on the Flex platform, the credits could only be utilized specifically to either AI or Aigentic. With UiPath Platform's Fusion platform, they have access to the capabilities, but the access to the credits is more collective rather than specific.

From an alliance partner standpoint, UiPath Platform can be improved regarding vendors being resellers on the licensing. There is a gap between vendors that are a lower partner tier and those that are a higher partner tier such as platinum or diamond, where they have the ability to resell licensing directly with UiPath. However, the lower tier partners are penalized and have to go through Ingram, which causes a problem on the client side. The client might want to work with a different vendor partner, but they may not be able to because of the pricing, causing frustration and confusion. The client is not able to work with the partner that they want to work with and is forced to work with a different partner that sells direct and can give them a lower cost.

I have been working with UiPath as an SI partner manager for over two years.

UiPath Platform is stable.

The scalability of UiPath Platform is good.

I have a client that has a specific complaint around UiPath customer support.

Personally, I would rate the customer support a three because they have you purchase your customer support level, and my client does not have access to the daytime hours needed in order to get the support that they need.

I did not previously use a different solution before UiPath Platform.

I have not seen a return on investment as the client considers overspending in order to work with the vendor partner of their choice, which is not ideal.

My experience with pricing, setup cost, and licensing is that it causes confusion and problems for the client.

Before choosing UiPath Platform, I did not evaluate other options.

Regarding UiPath Platform's AI capabilities, I think its accuracy and reliability of output depend partly on the client's data landscape and whether they have semantic layers for their environment and a single source of truth.

UiPath Platform is not currently deployed in my organization because we are an SI partner. We have used UiPath Academy, and the biggest benefits I have seen from UiPath Academy are clarity around utilizing the platform. I do not have access to our certification list right now as it is far too large for me to think of any specifics. UiPath's user community is great. I do not currently use Aigentic Automation. I would advise others looking into using UiPath Platform to define their budget and use case prior to looking at the platform. I rate this review an eight out of ten.

My main use cases for UiPath Platform are document collection, document indexing, and organization. I would like to use Maestro to help with document collection, document productions, discovery, and dealing with opposing counsel document packets, really just documentation overall.

The feature I like the most about UiPath Platform is Computer Vision. Computer Vision helps us with Citrix environments, which our industry is very heavily dependent on, and for systems that we don't have control over, it gives us the ability to automate end to end very easily.

By leveraging Agentic Automation, we have achieved outcomes such as reducing cycle time and improving the accuracy of charges and balances for denied claims.

My overall experience using UiPath Platform's Agentic Automation capability has been great. We found that so long as some attention is given to it, some context, some guardrails, and that there's a feedback loop, it works very well for our use cases.

I think there are some elements of UiPath Platform that could be more user-friendly, particularly in terms of licenses, configurations, and sometimes the project settings, which are not as user-friendly as they could be.

I have been using UiPath Platform for about seven years personally, but for this particular role, six years.

Everyone is very willing to help, and everyone seems very passionate about automation, especially the MVPs and the community forums—there is no question that cannot be supported by the community.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as somewhat simple with some complications. I think in terms of the licensing, we had some back and forth with the UiPath team trying to get the licenses inherited, but overall, once the license took, it was very easy to implement.

I would also describe my experience with deploying UiPath Platform as very easy. So long as someone is aware and understanding of how to do it, it is very straightforward and user-friendly.

What worked well for me was standing up the machines and getting them to connect to the licenses, while some of the challenges included the behavior being different between virtual machines and hardware machines, as well as difficulties with named user licenses and the differences in the nature of the automation during debug mode versus unattended mode.

The other solutions I considered before selecting UiPath Platform included general raw coding, scripting, Automation Anywhere, Blue Prism, and some of the competitors. What stood out to me in my evaluation process when comparing these options was that UiPath Platform has a lot of built-in exception handling, which I think is much easier to use, much more user-friendly, and a lot of them are pre-built, making it a lot easier to democratize it across the company.

We do use Agentic AI.

I assess Agentic AI's ability to extract data points very well. I think it does need context, and we have given it some context and some spreadsheets to help guide it in collecting data points, but otherwise, I would say it performs very well.

We were able to reduce turnaround time extracting data points with Agentic AI from over 30 days down to less than 14 days, so we saved a lot of time.

I do not currently use UiPath Platform's Agentic Automation capabilities to the fullest capacity, but we are looking into it.

We have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy are that it provides a lot of really good documentation about the different categories of things. For instance, it covers OCR technologies and the different prompt techniques and very clearly outlines the differences and similarities between them, so it is great documentation.

The advice I would give to other organizations considering UiPath Platform is to do the work of understanding your business process before automating because just because something can be automated does not mean that it should be, and automating an inefficient process still gives you inefficient work. Doing the homework is important up front. I would rate my overall experience with this product a 9 out of 10.

My main use cases for UiPath Platform include working with a company called Early Warning, which develops the Zelle tool. Our company is also one of the three credit bureaus, so we mainly help people file disputes and handle those dispute calculations to send back information within five days. We use a bot for this, and for our vetting process, we have three products. We go to ten different public websites to collect data about vendors, and UiPath Platform helps us save a lot of time for the vetting team.

The features of UiPath Platform that I appreciate the most mainly revolve around reading public websites. Currently, we benefit from the Healing Agent, which helps during the vetting process as the websites we visit are beyond our control and change frequently. The Healing Agent addresses any issues caused by these changes, informing my production team where selectors need to be adjusted, ensuring that the system does not fail. It resolves issues on-the-fly for that run, but for future runs, manual fixes are necessary.

In addition to time-saving, I have realized other benefits from using UiPath Platform, such as the integration of AI models. For instance, in our vetting process, when we go to various websites including S&P and OpenCorporates for address verification, we also consult ChatGPT to check the correctness of vendor addresses. We use the GPT model available with UiPath Platform to access public information, which is a significant advantage.

So far, I see general areas where UiPath Platform excels, but I believe improvements could be made especially regarding IXP and the ability to integrate your own models securely.

I have been using UiPath Platform for the last five years.

On a scale of one to ten, I rate UiPath Platform a nine, as we have experienced 100% uptime over the last five years without any failures. This consistency has helped me demonstrate to skeptics among architects that our bots have never failed.

UiPath Platform is the first solution I have used for automation.

In describing my experience deploying UiPath Platform, I note that the Orchestrator handles deployment, so there has not been much for us to do in that regard since it is owned by UiPath.

By using UiPath Platform, I have saved significant time in the vetting process, where originally it takes around two hours for a single vendor because the team has to visit ten different websites, collect all the information, create a document, and put it into the Salesforce case. Now, we have reduced that to about ten minutes, and we used to get at least seven vendors per day, which would require about fourteen hours total. With the bot, we manage the vetting in just one hour.

We did not evaluate any other RPA solutions before choosing UiPath Platform.

I advise anyone researching or looking into UiPath Platform to consider it highly, as it is a powerful tool. The introduction of the Testing Cloud is exciting and I believe that leveraging UiPath Platform for testing alongside automation presents a significant advantage.

My overall experience using Agentic Automation capabilities within UiPath Platform has been very positive. I particularly appreciate the bring your own model feature, as we are a financial institution that cannot share many confidential documents with UiPath Platform's provided models due to the lack of contracts. Instead, we utilize our own GPT model and call its API for outputs, which has worked well. I look forward to IXP providing the bring your own model feature.

My teams have used the UiPath Academy courses. The biggest benefits I have seen from UiPath Academy include the certification courses. I set a team goal as a manager for each member to achieve at least one UiPath certificate, and the Academy courses are instrumental in preparing them for that certification.

UiPath certifications are important for me because as everything evolves, it is crucial to stay updated. When team members earn certificates, they gain a better understanding of the built-in features within UiPath Platform that they can leverage in their daily tasks.

I am part of the UiPath user community. By being part of the user community, I gain significant value since if we encounter issues, I can first search within the community to see if others are experiencing similar problems. While we have our Technical Account Manager (TAM), the user community often serves as the initial point of support.

The catalyst for implementing UiPath Platform specifically was a consulting company that specializes in UiPath and initiated our relationship with the platform. I rate my overall experience with UiPath Platform a nine out of ten.