We use UiPath internally to automate the repetitive processes of our company. We use the tool for the generation of reports and automatic sending of emails, as well as automation of registrations and the likes.
RPA Developer at Roberto Faro IT Solutions
The integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable features
What is our primary use case?
How has it helped my organization?
UiPath has made it possible to reduce the time spent on these repetitive tasks because robots can keep working indefinitely, with a very low error rate and a very low maintenance cost compared to the financial return.
What is most valuable?
Certainly, the integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable within our area of performance.
What needs improvement?
I believe that a better explanation of ReFramework and license costs would be something to rethink.
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July 2025

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For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at a tech services company with 1,001-5,000 employees
Structured data can be captured very easily and stored in a variable
What is our primary use case?
I have performed the following use cases:
- Excel operations: taking data from Excel and using it in the desktop automation (environment: Tally ERP, MS Excel).
- Email automation: sending, analyzing and receiving mails (environment: MS Outlook).
- Security-related: such as getting reputation scores of different IPs and sending a mail for each IP which is found malicious (environment: McAfee ESM, different websites to get a score of the IP, MS Excel to store the score of each IP, MS Outlook to send mails to the concerned person).
- Invoice processing: taking data from a mail and using the OCR tool to extract details of the invoice, inputting the data to a desktop application provided by the client and sending a mail after the successful completion of the task (environment: MS Outlook, Kofax).
- Web-related use case: taking data from Excel and onboarding to a web application (MS Excel, web application).
How has it helped my organization?
UiPath has improved my organization in many ways:
- With the addition of UiPath in my organization, the process which has been implemented has sped that process a lot.
- The process has become error free.
- The process now runs 24x7.
- There is now no wait time for the processes as there are triggers to start the process.
What is most valuable?
There are many features which I like about this tool a lot:
- Data scraping: Structured data can be captured very easily using this activity and stored in a variable.
- Orchestrator: helps to schedule processes with ease.
- Queues: for parallel processing of bots and simplifying complex processes.
- Security features
- Credential manager to store sensitive data.
What needs improvement?
OCR is something which could be improved on to some extent as the result is not very accurate.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
UiPath Platform
July 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
RPA Developer at a tech services company with 51-200 employees
Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs
What is our primary use case?
We currently use the tool to sell solutions to internal customers. Most of the work that we automate is the migration of data between systems, automation of emails, extraction of data from PDFs with OCR, among others. The gain has been perceptible from the first moment, as human errors have been noticeably reduced to almost zero. Another good point for us is that we can leave the robot working for as long as we want.
How has it helped my organization?
UiPath is certainly the most acclaimed RPA tool on the market. Its ease of use and firepower are prime points for its worship. Its interface is user-friendly, and even those who do not have programming ease can use it. The implementation and editing of selectors make the tool extremely powerful, and your courses at UiPath Academy make learning very easy and fast. The Orchestrator course is really good and allows the solution developer to completely meet any type of demand.
What is most valuable?
- Integration with Outlook, which is the main mail server we use in the company.
- Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs.
- Data scrapping when we need to extract large amounts of information from websites.
- Integration with Excel, when we need to allocate this data in tables or CSV for future use, and many others.
What needs improvement?
Unfortunately, some things could still be improved. The documentation of ReFramework is very confusing, although there is the advanced course of UiPath, where the focus is ReFramework itself. I believe this is the most difficult, since certification is mandatory in ReFramework, and it is the Framework indicated by the company for the solution of problems.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Pictorial workflow representation is in itself a standout feature
What is our primary use case?
UiPath is used as an RPA platform to automate the engineering-based repetitive and rule-based tasks in my company. UiPath has proved itself to be a very user-friendly and easy-to-adapt kind of software which does not require any core knowledge or coding background to start with.
How has it helped my organization?
UiPath has helped us improve our efficiency, and the quality of our deliverables has increased by many folds. It has also helped us to set up an automation environment which helps us in speedy and accurate delivery well before the deadline.
What is most valuable?
Pictorial workflow representation is in itself a standout feature of UiPath. Features like screen scraping, data scrapping, Citrix related automation features, mail sending activities, inbuilt recovery mechanism (REF) are really useful.
What needs improvement?
The features of Citrix related activities could be greatly improvised. The version compatibility or stability issues could be fixed in the coming releases.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at a tech services company with 10,001+ employees
If you are looking to automate VDIs, then this solution delivers you a powerful tool to do so
What is our primary use case?
Automation of high volume, repetitive processes. Both desktop and VDI/Citrix environments. We are going to implement it in the WFM team to reduce their workload and let them concentrate on more complex tasks.
How has it helped my organization?
UiPath is a great tool to quickly demonstrate the benefits of automation. It is fast to learn and implement. Therefore, it is easy to gain quick wins in time savings and reduction of human error rates.
What is most valuable?
If you are looking to automate VDIs, then UiPath delivers you a powerful tool to do so. Even better is that they are constantly making progress in that field and have some features coming up in the future that no other solution can deliver.
Also, UiPath gives you free access to their online learning academy which is really great if you are new to RPA and want to have a quick start in that field.
What needs improvement?
There should be some more activities that can replace others where coding is required. You can build a solution without coding knowledge, but I would recommend at least some prior knowledge of the .NET Framework.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
It identifies web table lists and others
What is our primary use case?
Account opening and order placing for insurance application with web and Windows application and mailing report.
How has it helped my organization?
It reduces manual effort mostly and has quick automation implementation. Even automation resource is also reduced.
What is most valuable?
Data scraping is the method of fetching data from web applications intelligently; it identifies web table lists and others.
What needs improvement?
It cannot withstand in a situation like overloaded processes execution not up to the mark.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Processes Consultant at a consultancy with 1,001-5,000 employees
The most valuable feature is the drag-and-drop functionality
What is our primary use case?
I basically use UiPath robotic process automation for everyday processes that can be done without my intervention.
How has it helped my organization?
UiPath robotic process automation helps us save time and effort by doing daily tasks instead of us doing them.
What is most valuable?
The most valuable feature of UiPath robotic process automation is the drag-and-drop functionality which helps us easily and quickly create the processes we need.
What needs improvement?
They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It is indeed very useful, you can just simply drag what you need, and you're good to go
Power Electronics Engineer at Carrilho Engineering
It's very easy to set up an automation process
What is our primary use case?
We use UiPath mostly for automating data entry forms and automatically copy-pasting between different apps.
How has it helped my organization?
We reduced a 10 people team to just one person, who just stands by most of the time and monitors the robotization process in action.
What is most valuable?
- It's very easy to set up an automation process.
- The application is very intuitive and user-friendly.
- There're also lots of training classes and training material available.
What needs improvement?
Our developers experienced some sluggishness while developing a very large automation. This only happened during automation though; the actual automation was not slow at all while running.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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Although the structured data can be read but parsing still remains a sophisticated task. OCR engines or data readers can give you data but making sense of it and using it in business processes is something that the RPA developers are expert at.