Development of any RPA solution using UiPath is very efficient and flexible. But at the same time, the testing is very difficult. The debugging feature of UiPath is quite difficult to understand, and there is no option that we could go and start from any step, rather, it needs to start from the very first step of the process which would be again a time-consuming factor.
Works
It doesn't limit your skills in a programming language
What is our primary use case?
How has it helped my organization?
The processes we automated are not only under the financial domain but also non-financial domain too. It proves that RPA is capable of implementing in almost every client. It really helps human to do better jobs rather than doing the same duties daily. It makes life easier. The dashboard that shows in UiPath Orchestrator would really help businesses to calculate their return of investments and all. Again, it would show a brief idea of the number of robots utilized.
What is most valuable?
I recommend UiPath to others. It doesn't limit your skills in a programming language. Instead, it has a more extensive feature on it. Hence we can utilize those to inject our code, and it is versatile to any programming language even though the technology that UiPath uses is built under .NET.
What needs improvement?
UiPath overall is a better RPA tool. But when it comes to the testing and debugging part, it's quite difficult.
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For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Most of the time, the RPA code solved through UiPath is stable. But sometimes UiPath would hang/stick itself.
What do I think about the scalability of the solution?
It can be used to automate large complex solutions.
How are customer service and support?
Excellent customer service/technical support with quick response to our query.
Which solution did I use previously and why did I switch?
Yes, I was into Blue Prism. I switched to UiPath since the client wants to implement the solution using UiPath.
How was the initial setup?
Initial setup is not difficult. Once we get the license key, the same needs to be provided during the installation.
What about the implementation team?
I didn't implement through the vendor team.
What was our ROI?
I don't know how to calculate the ROI. But the dashboard within Orchestrator would provide a measure to show the total number of robots and processes.
What's my experience with pricing, setup cost, and licensing?
Compared to other competitive market RPA tools, UiPath costs less, and they have a Community Edition as well.
Which other solutions did I evaluate?
Yes, at a high level and got impressed with the additional features in UiPath.
What other advice do I have?
UiPath itself providing some activities to write coding and all. I suggest when we do an RPA solution, making use of such kind of activities which would increase the stability of the code.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Dotnet & RPA Developer at a insurance company with 1,001-5,000 employees
The selector and keyboard CTRL clicks are very useful to handle difficult scenarios
What is our primary use case?
I am working in a virtual desktop client machine. I have been working as a .NET and RPA UiPath developer. I have an overall of three years of experience in UiPath. I have automated individually, or with a team, and I have successfully completed more projects and also got rewarded.
How has it helped my organization?
It reduces human work and is time-saving. I am automating the insurance based project. All insurance claims are automatically validated and verified, and it sends the mail to the user automatically without human help and without any error. In RPA, UiPath is awesome.
What is most valuable?
Overall, it's good. The selector and keyboard CTRL clicks are very useful to handle the difficult scenarios. Basically, the UI is dynamically changed. The dynamic selector is very useful to select the controls.
What needs improvement?
Debugging and intelligence window. Sometimes it's difficult to debug the code. It gets stuck and closes automatically, or the VDX stops. Might be better if you improve the debugging it has to advantage.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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June 2025

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Most of the automation is done with a simple click and select. The advantage is that it requires less coding.
What is our primary use case?
I am undergoing UiPath advanced certification. I am performing a use case of a bank where it has to send frequent reminders to its clients who took loans like home loan, personal loan, etc., to pay EMI every month on time. To improve the process for efficiency as well as accuracy, I used UiPath automation to interact with their internal applications and send reminders in a timely manner with no errors.
How has it helped my organization?
It definitely helped in reducing the human force for repetitive tasks. Things that I like most in UiPath is the way we can automate the repetitive and redundant tasks. The new feature like AI computer vision is top notch in this decade where AI and ML are like hot cakes to improve one's technical skills.
What is most valuable?
Most of the automation is done with a simple click and select items, directly on the automated system. The advantage in UiPath is that it requires less coding and has an easy learning curve.
As compared to Selenium, it's very fast and easy to implement.
What needs improvement?
When you update to a new version, sometimes opening previous versions solutions become difficult. The packages between versions become incompatible, and when you install a package from another version, the previous one is not removed, causing a startup error. I need a proper guide for versions and compatibility.
For how long have I used the solution?
Less than one year.
Which solution did I use previously and why did I switch?
No.
Which other solutions did I evaluate?
Automation Anywhere.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at Onq technologies
The computer vision package uses a powerful OCR engine to recognize more accurately the elements in the remote screen
What is our primary use case?
Development of bots to increase the posting of payments in a billing software for clients. This software is completely controlled via remote desktop, so there are sometimes that the speed of the bots is affected. We also review medical documents and save the records in this software. Currently, we are implementing the bots to check some docs and save them in batches for better control of the files.
How has it helped my organization?
Now we can process more payments in a short time, and use our human agents to take care of other tasks. Also, we handle better the exceptions that the billing software throws and can restart the job, giving some extra rules or parameters. We are still evaluating in which other processes we can run the bots for automating. We have got a server to increase the number of bots and make even more number of tasks. So far we configure bots for the jobs, more volume of files and information can be taken care of.
What is most valuable?
For our specific case, as we work with virtual and remote desktops, we find quite useful the new features that UiPath brings to work with such environments. The most recent is the computer vision package that uses a powerful OCR engine to recognize more accurately the elements in the remote screen and get the values we need or consider appropriated. Also, in general, this software is so easy to use and learn. How to use it takes no more than a full four weeks during the official training. The interface is so friendly, and the workspace is customizable.
What needs improvement?
Even though the new features of OCR recognition have improved, they still are incomplete and do not recognize some elements. Fortunately, they included an error report system to notify these issues. Also, UiPath has to develop a better way to show us the errors and where are they located in our project files. Finally, it would be great if they add new and powerful programming languages like C# or C++, to have more options at the development time.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
The learning suite of the academy and the certification process itself was invaluable
What is our primary use case?
Performing automation on both client and company infrastructure, and improving existing service workflows.
How has it helped my organization?
Specific to our organization, implementing a dedicated service to automate payment processing and client billing allowed us to justify overhauling the existing person-driven process, and improve on that by eliminating areas for human errors.
What is most valuable?
The learning suite of UiPath Academy and the certification process itself was invaluable in actually teaching our team to use the tool over the course of several weeks, and it got rid of a series of potential miscommunications by ensuring technical proficiency across the developer and management levels.
What needs improvement?
Lack of macOS support this far into the project lifecycle is distressing. While boot camp and alternatives exist, that's another hurdle to cross for client implementation. Additionally, it's hard to drive an open source community and not have the tools to connect with GitHub natively, while promoting paid corporate alternatives like TFS.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a financial services firm with 5,001-10,000 employees
It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications
What is our primary use case?
The primary use case would be automating repetitive human tasks: read emails to get data, then login to the specific application and select other data based on the email received and reply to the initial email.
The secondary use case would be integration between legacy software.
How has it helped my organization?
It has given back time to the employees, to focus more on tasks that would require creativity and decisions that are not binary.
What is most valuable?
It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications. This feature would give you a way of interacting with applications that would trigger all the logic behind the user data, compared to DB integration, which would require more effort to have the same result.
What needs improvement?
They should define a yearly baseline build version that would support the next features without having to upgrade all the time.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
What you can observe is the stability of UiPath Studio. Sometimes, there are issues with debugging or changing Windows sessions between devices, but the robot running is not affected.
What do I think about the scalability of the solution?
There are no differences in using one robot or 70 so far.
How are customer service and technical support?
The support response time is good for critical issues.
Which solution did I use previously and why did I switch?
How was the initial setup?
It was easy to set up in terms of high-density robots and disaster recovery. Everything is "click to install".
What about the implementation team?
Development is done in-house.
What was our ROI?
I don't have access to this information.
What's my experience with pricing, setup cost, and licensing?
Easy to set up, and now the licensing is more straightforward.
Which other solutions did I evaluate?
We were looking into UiPath, Blue Prism and Automation Anywhere to start RPA development.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Project Manager / RPA Architect at Royal Cyber Inc.
I found the recording, screen scraping, data scraping, and integration with third-party tools most valuable
What is our primary use case?
This solution is to provide robotic process automation solutions. In simple words, it is to automate the steps a human user may have to take repetitively on one or more systems to complete any process flow.
How has it helped my organization?
Using this tool has improved the efficiency, accuracy, and compliance of certain automated operations by up to 75%, as it uses preprogrammed bots to execute tasks, which can operate 24/7 without getting tired. Such bots eliminate chances of human errors and increase speed and productivity by leaps and bounds.
What is most valuable?
I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.
Availability of free training and certificates is another most valuable feature of the product.
What needs improvement?
Debugging features need improvement maybe by providing a process and variable alteration abilities during the debug execution. Additionally, support with version control systems like Bitbucket and Git needs to be added.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is reasonably stable.
What do I think about the scalability of the solution?
It is highly scalable.
Which solution did I use previously and why did I switch?
I did not use any other solution.
What was our ROI?
Very fast ROI, as it's the cheapest of the lot.
What's my experience with pricing, setup cost, and licensing?
UiPath is cheapest. You can even start using it for free.
Which other solutions did I evaluate?
I evaluated Automation Anywhere.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Risk Advisory - Staff at a financial services firm with 10,001+ employees
The training has been the most valuable to me
What is our primary use case?
We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.
How has it helped my organization?
UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing.
What is most valuable?
The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).
What needs improvement?
UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Versioning is also good. It automatically convert the code after upgrading the software.I haven't faced any issues after upgrading.